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customer engagement manager

Sana Labs

<div><div><div><div>Location</div><div>
Abu Dhabi, London</div></div><div><div>
Employment Type</div><div>
Full time</div></div><div><div>
Location Type</div><div>
On-site</div></div><div><div>
Department</div><div>
Engagement</div></div></div><p></p><div><div><p><br>
</p></div><div><div><div>
About Sana</div><p>
Sana is an AI lab building superintelligence for work.</p><p>
We believe organizations can accomplish their missions faster when humans can effortlessly access knowledge, automate repetitive work, and learn anything with the help of agentic AI.</p><p>
As part of Workday, we are committed to building AI that augments humans.</p><p>
If that&rsquo;s a mission that excites you, you&rsquo;re in the right place.</p><div><br>
About the role</div><p>
We believe that everything starts with learning. And that by changing the way the world learns, we can change the world for the better. If that&rsquo;s a mission that excites you, you&rsquo;ll be in great company at Sana. Join our Stockholm team as an Engagement Manager and work alongside a team of highly motivated people from previous workplaces such as Google AI, Spotify, BCG, and McKinsey. Our Impact team is known for its adaptability, entrepreneurial spirit, and relentless pursuit of excellence, embodying our core belief that learning is the foundation of all meaningful change.</p><p>
In the Impact team, we work very closely with the companies who choose Sana. Together we problem solve, design solutions and implement them to drive change. Ultimately we measure ourselves through the impact we achieve through rolling out and adopting Sana. Our challenges are to continually learn and adapt to meet the unique needs of each company and team, and implement the creative solutions that make us proud of what we have achieved. While doing so we define what the future Sana's customer success, solution engineering and deployments teams will look like. By scaling this team, we create a significant impact on how people learn, across every industry, and across the globe.</p><p></p><div>
What will help you thrive</div><ul><li><div>
Are naturally curious, always seeking to learn, and view every challenge as a growth opportunity.</div></li><li><div>
Possess grit and determination, allowing you to weather setbacks and persist towards your goals.</div></li><li><div>
Are driven by excellence, striving for greatness in everything you do.
</div></li><li><div>Embody humbleness, always ready to learn from others and unafraid to admit when you're wrong.
</div></li><li><div>Are deeply committed to our mission of changing the way the world learns, and have a genuine passion for global business development.
</div></li><li><div>Possess an entrepreneurial spirit, with the mindset of a founder and the readiness to build our customer success team.
</div></li><li><div>Are impact-driven, motivated to make a difference and continuously push the limits of what's possible.
</div></li></ul><p></p><div>What We Offer</div><ul><li><div>
Help shape AI's future alongside brilliant minds from Notion, Dropbox, Slack, Databricks, Google, McKinsey, and BCG.</div></li><li><div>
Competitive salary complemented with a transparent and highly competitive options program.</div></li><li><div>
Swift professional growth in an evolving environment, supported by a culture of continuous feedback and mentorship from senior leaders.</div></li><li><div>
Work with talented teammates across 5+ countries, and collaborate with customers globally</div></li><li><div>
Regular team gatherings and events (recently in Italy and South Africa)</div></li></ul></div></div></div></div><p></p>

Engagement Manager

Anghami

<div>
 <p>
  <strong>
   About Anghami:
  </strong>
 </p>
 <p>
  Anghami Inc. is home to two of the region&rsquo;s most dynamic digital entertainment platforms&mdash;Anghami and OSN+. Together, they&rsquo;ve created a powerhouse reshaping how the Middle East and North Africa (MENA) region experiences music, premium video, podcasts, and live entertainment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Founded in 2012, Anghami is the MENA region&rsquo;s leading multimedia streaming platform, connecting a community of over 120 million users, including 2.5 million paid subscribers. With headquarters in Abu Dhabi and offices across Dubai, Beirut, Cairo, and Riyadh, Anghami proudly became the first Arab tech company listed on NASDAQ (ANGH), making it more than a platform&mdash;it&rsquo;s a hub for innovation, offering diverse entertainment experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  In 2024, Anghami joined forces with OSN+, the region's go-to platform for premium video streaming. OSN+ is known for its exclusive HBO series, Max Originals, and a great mix of local and international content. With top partnerships with studios like Warner Bros. and NBC Universal, OSN+ brings even more exciting entertainment to the Anghami ecosystem, offering a complete experience for millions of users.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Anghami Inc., we&rsquo;re passionate about building experiences that empower users to explore, connect, and share through entertainment. The team constantly pushes boundaries, crafting tools and features that allow people to express themselves and tell their unique stories.
 </p>
 <p>
  Headquartered in Abu Dhabi, UAE, Anghami operates in 16 countries across MENA, with offices in Beirut, Dubai, Cairo, and Riyadh.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role:
  </strong>
 </p>
 <p>
  We are seeking a high-agency and data-driven Lifecycle Growth Manager to lead our user lifecycles across the Anghami and OSN+ platforms. You will be responsible for developing and executing an overall lifecycle strategy aimed at creating self reinforcing growth loops, platform adoption, content awareness, revenue and subscriber growth. This is an org level high impact role sitting within a fast-moving team. You will govern all communications, off-app lifecycle experience and down-stream journeys, driving subscription and engagement goals while collaborating with cross-functional teams: product, creative, data and brand. Key channels of ownership will be email, push-notifications, in-app notifications, whatsapp and more.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you&rsquo;ll be doing:
  </strong>
 </p>
 <ul>
  <li>
   Design, develop, and implement end-to-end lifecycle campaigns that drive subscription conversion, activation, engagement, retention, loyalty and win-backs that cut across channels, primarily email, in-app messaging, and push notifications.
  </li>
  <li>
   Lead and own all stages of CRM projects from ideation to execution, including planning, briefing, coordination with stakeholders, setup, and performance tracking.
  </li>
  <li>
   Monitor and analyze campaign performance using a variety of tools (e.g., Looker, Amplitude, Spreadsheets) to derive actionable insights.
  </li>
  <li>
   Regularly conduct A/B tests and other experiments to optimize key metrics such as open rates, CTR, and conversion rates, churn reactivation, ensuring alignment with company growth objectives.
  </li>
  <li>
   Work closely with Brand, Editorial, Creative and Product teams to optimize user onboarding experiences and improve the conversion rate of free users to premium subscribers.
  </li>
  <li>
   Collaborate with the Analytics teams to define and refine audience segmentation for targeted campaigns, ensuring the right message reaches the right user at the right time.
  </li>
  <li>
   Manage the CRM marketing calendar, planning proactively for upcoming campaigns and ensuring alignment with broader marketing strategies.
  </li>
  <li>
   Continuously assess, evaluate, and troubleshoot marketing data, tools, and processes to support the development of scalable and personalized lifecycle programs.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Must Haves:
  </strong>
 </p>
 <ul>
  <li>
   5+ years of hands-on experience in Lifecycle Marketing/ Growth Marketing/ Product Marketing / CRM / CLM / Marketing Automation / Customer Engagement.
  </li>
  <li>
   Track record of leading successful growth projects driving profitability, engagement, subscription, retention
  </li>
  <li>
   Hands-on experience of 3+ years in at least one of the sophisticated CRM tools (Braze, Salesforce marketing cloud, Clevertap, MoEngage, etc.) in a consumer internet org.
  </li>
  <li>
   Strong analytical skills with 2+ years of experience in marketing analytics tools e.g. Adobe Analytics (Omniture), Amplitude, etc.
  </li>
  <li>
   Excellent project management skills with the ability to handle multiple projects simultaneously and deliver results in a fast-paced agile environment.
  </li>
  <li>
   Must have worked in a role that entailed running experiments, A/B tests, multivariate tests, contextual bandits
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Nice to have:
  </strong>
 </p>
 <ul>
  <li>
   Experience in Subscription Businesses, OTTs, Streaming Platforms is a plus.
  </li>
  <li>
   SQL experience and proficiency
  </li>
  <li>
   Direct experience using Braze
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About You
  </strong>
 </p>
 <ul>
  <li>
   Ability to bring strategic clarity on ambiguous problems
  </li>
  <li>
   Operates with high-agency
  </li>
  <li>
   Knack for data and nuanced judgement biased towards customer experience
  </li>
  <li>
   Speed and execution-obsessed
  </li>
  <li>
   Resourceful and low-ego, learning mindset
  </li>
  <li>
   Ability to lead with influence
  </li>
 </ul>
</div>


Lifecycle Growth Manager

Cube construction LLC

<p>We are hiring a confident, customer-friendly team member who will manage customer communication through social media and phone calls, and create simple UGC-style jewellery videos. This is a frontline role focused on customer engagement and content creation.</p><p><b>Key ResponsibilitiesCustomer Contact</b></p><ul><li>Call customers daily using the list provided by the CRM Admin.</li><li>Respond quickly to all Instagram/TikTok/WhatsApp DMs.</li><li>Assist with enquiries, follow-ups, and drive store visits.</li><li>Provide product information and guide customers to collections.</li><li>Maintain a daily log of calls, leads, and conversions.</li></ul><p><b>UGC Content Creation</b></p><ul><li>Create natural, simple jewellery videos (try-ons, showcases, reels).</li><li>Record customer testimonial videos (with permission).</li><li>Edit quick reels using mobile apps like CapCut.</li><li>Capture photos/videos of new arrivals and store activities.</li></ul><p><b>Posting &amp; Engagement</b></p><ul><li>Upload content as directed by the marketing team.</li><li>Engage with comments and messages on social platforms.</li><li>Support in-store campaigns, events, and promotions.</li></ul><p><b>Requirements</b></p><ul><li><b>Arabic language is mandatory</b> (spoken + reading preferred).</li><li>Good English communication.</li><li>Confident on camera, presentable, and comfortable creating videos.</li><li>Basic mobile video editing skills.</li><li>Friendly personality with strong customer-handling skills.</li><li>Must be based inside the store full-time.</li></ul><p><b>What We Offer</b></p><ul><li><b>Salary: 4000 - 5,000 AED</b></li><li>Training in jewellery product knowledge</li><li>Supportive work environment</li><li>Growth opportunities inside the brand</li><li><b>0509450176</b></li></ul><p>Job Types: Full-time, Fresher</p><p>Pay: AED4,000.00 - AED5,000.00 per month</p>

Customer Engagement & UGC Executive

Big Ticket

<div>
 <strong>
  Company Overview
  <br/>
  <br/>
 </strong>
 Since 1992, Big Ticket LLC has been offering huge cash prizes and dream cars, creating unforgettable experiences for our customers. Our monthly guaranteed draws give participants the chance to win massive cash prizes, luxury cars, and more, with millions of dirhams awarded to lucky winners every month.
 <br/>
 <br/>
 At Big Ticket, we&rsquo;re more than just a raffle; we create moments of hope, joy, and excitement for people around the world. With a mission to turn dreams into reality through exciting games and entertainment and make every draw an event to remember.
 <br/>
 <br/>
 <strong>
  Overall Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead cross-functional project teams to deliver strategic transformation initiatives aligned with business objectives.
  </li>
  <li>
   Drive end-to-end project lifecycle management across planning, execution, monitoring, and closure phases.
  </li>
  <li>
   Collaborate with Marketing, Data, Technology, and Customer Experience teams to enable data-driven decision-making and personalized customer engagement.
  </li>
  <li>
   Manage stakeholder expectations and ensure alignment across senior leadership, business units, and external partners.
  </li>
  <li>
   Oversee the integration of new marketing technologies, platforms, and data capabilities to enhance campaign performance and customer insights.
  </li>
  <li>
   Ensure projects are delivered on time, within scope, and within budget, using agile or hybrid methodologies as appropriate.
  </li>
  <li>
   Identify and mitigate risks, resolve issues, and implement governance frameworks.
  </li>
  <li>
   Monitor KPIs to evaluate project impact and continuously improve delivery processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in managing complex marketing transformation programmes or customer engagement initiatives.
  </li>
  <li>
   Strong understanding of data analytics, customer segmentation, and personalisation strategies.
  </li>
  <li>
   Excellent stakeholder management and communication skills, with the ability to influence at all levels.
  </li>
  <li>
   Experience working with MarTech platforms (e.g., CRM, marketing automation tools).
  </li>
  <li>
   Solid project management skills with proficiency in tools like Jira &amp; MS Project.
  </li>
  <li>
   Familiarity with agile and hybrid delivery methodologies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors or Industry Specific Accreditations
  </li>
 </ul>
</div>


Senior Project Manager

Exclusive Talent Management

The Role
<br>Key Responsibilities Brand & Event Management • Develops annual marketing and event plans with clear budgets and KPIs. • Leads end-to-end sponsorships, event activations, and brand campaigns. • Ensures all activities align with brand and business priorities. • Evaluates sponsorship effectiveness, ensuring strong ROI and brand visibility. • Works with agencies and vendors to deliver cost-efficient and impactful marketing outputs. Collaboration & Alignment • Works closely with Sales, Procurement, Planning, and Customer Experience teams. • Secures contributions and joint marketing support where required. Team Leadership • Guides and supports the marketing team to improve capability, performance, and output. • Sets goals, reviews performance, and provides coaching.
<br><br>
Requirements
<br>Experience • 5–7+ years in Marketing, preferably in events, sponsorships, and brand management. • Experience in automotive, sports, sponsorships, or consumer brands is an advantage. • Proven track record in planning and evaluating marketing ROI. • Experience managing customer engagement or loyalty programs is a plus. Skills • Strong communication & stakeholder management skills. • Budget planning and data-driven decision-making. • Ability to lead teams and collaborate cross-functionally. • Creative, strategic, and customer-focused approach. • Fluent in English; Arabic preferred. Education • Bachelor’s in Marketing, Business, Communications, or related field. • Master’s or certified training in brand, digital, or event management is an advantage. Ideal Candidate Traits • Polished and professional presentation. • Confident, proactive, and detail-oriented. • Able to manage multiple projects in a fast-paced environment. • Strong sense of ownership and accountability.
<br><br>
About the company
<br>Welcome to Exclusive Talent Human Resource Consultancies Co., a leading Human Resource Agency based in the heart of Dubai. Specializing in staffing solutions across the Middle East, our agency excels in providing flexible temporary to permanent placement options tailored to diverse organizational needs. Covering major markets including Saudi Arabia, Qatar, and the UAE, Exclusive Talent offers a broad network of highly skilled professionals across various industries. Utilizing advanced AI technology, our agency efficiently matches candidates with the precise skills and qualifications required for each role. With expertise in recruiting at all levelsfrom entry-level positions to mid-management and C-suite rolesExclusive Talent delivers comprehensive staffing solutions that support both immediate and long-term business objectives. Whether for temporary, hybrid, or permanent staffing needs, our agency ensures that the right talent is available to meet evolving demands and drive success.

Events and Marketing Manager

Ankabut

<div>
 <p>
  🌟
  <strong>
   We&rsquo;re Hiring: Sales Account Manager &ndash; Continuing Education
  </strong>
  🌟
 </p>
 <p>
  <strong>
   Location:
  </strong>
  UAE
 </p>
 <p>
  <strong>
   Organization:
  </strong>
  Ankabut &ndash; UAE&rsquo;s National Research &amp; Education Network
 </p>
 <p>
  Ankabut is expanding its Continuing Education portfolio, and we are looking for a
  <strong>
   Sales Account Manager
  </strong>
  who will play a critical role in driving revenue growth, acquiring new customers, and strengthening long-term partnerships across the education ecosystem.
 </p>
 <p>
  If you are passionate about transforming education through technology and building meaningful client relationships&mdash;this opportunity is for you!
 </p>
 <p>
  🔹
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Account Management &amp; Growth
  </strong>
 </p>
 <ul>
  <li>
   Manage and grow a portfolio of assigned accounts.
  </li>
  <li>
   Build strong relationships with decision-makers and stakeholders.
  </li>
  <li>
   Identify upsell, cross-sell, and renewal opportunities.
  </li>
 </ul>
 <p>
  <strong>
   New Business Development
  </strong>
 </p>
 <ul>
  <li>
   Prospect and acquire new customers across the Continuing Education sector.
  </li>
  <li>
   Maintain a healthy sales pipeline aligned with revenue goals.
  </li>
  <li>
   Conduct consultative sales discussions to understand customer needs and propose solutions.
  </li>
 </ul>
 <p>
  <strong>
   Customer Engagement
  </strong>
 </p>
 <ul>
  <li>
   Serve as the primary point of contact for assigned accounts.
  </li>
  <li>
   Collaborate with internal teams to ensure customer success.
  </li>
  <li>
   Position Ankabut as a trusted partner through value-driven engagement.
  </li>
 </ul>
 <p>
  <strong>
   Collaboration &amp; Reporting
  </strong>
 </p>
 <ul>
  <li>
   Work closely with solutions, delivery, marketing, and leadership teams.
  </li>
  <li>
   Maintain accurate CRM records for forecasting and performance tracking.
  </li>
  <li>
   Provide regular reports on account progress and opportunities.
  </li>
 </ul>
 <p>
  🔹
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <p>
  <strong>
   For Expats:
  </strong>
 </p>
 <ul>
  <li>
   Minimum 5 years&rsquo; experience in technology sales within continuing education.
  </li>
  <li>
   Proven track record of meeting or exceeding sales targets.
  </li>
  <li>
   Strong communication, negotiation, and relationship-building skills.
  </li>
 </ul>
 <p>
  <strong>
   For UAE Nationals:
  </strong>
 </p>
 <ul>
  <li>
   3&ndash;5 years&rsquo; experience in sales or customer service.
  </li>
  <li>
   Strong communication and customer engagement skills.
  </li>
  <li>
   Ability to work independently and collaboratively.
  </li>
 </ul>
 <p>
  If you&rsquo;re ready to make an impact and contribute to the digital transformation of education in the UAE, we&rsquo;d love to hear from you!
 </p>
</div>


Sales Account Manager – Continuing Education

FitnGlam - A SuperClub for Women

<div>
 <p>
  We&rsquo;re seeking a dynamic and results-driven
  <strong>
   Sales &amp; Retention Manager
  </strong>
  to lead our membership growth strategy and elevate the customer experience. This is a high-impact role where your leadership will directly shape our revenue success and member satisfaction. If you're passionate about premium services and thrive in a fast-paced, people-first environment, we want to meet you.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Inspire and manage a high-performing sales team to exceed membership acquisition and revenue targets.
  </li>
  <li>
   Develop and implement effective sales policies that align with customer goals and ensure smooth onboarding and renewal processes.
  </li>
  <li>
   Deliver tailored, high-impact sales presentations that showcase the value of our club offerings and convert prospects into loyal members.
  </li>
  <li>
   Maintain accurate records and performance metrics to ensure transparency, accountability, and continuous improvement.
  </li>
  <li>
   Build lasting relationships with current and prospective members, fostering loyalty and long-term engagement.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <ul>
  <li>
   Proven success in a similar sales leadership role within the same industry (fitness or wellness).
  </li>
  <li>
   Strong interpersonal and communication skills with a passion for customer engagement.
  </li>
  <li>
   Strategic thinker with a hands-on approach to execution and team development.
  </li>
  <li>
   Ability to thrive in a goal-oriented, performance-driven environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <ul>
  <li>
   Be part of a premium brand that values innovation, excellence, and community.
  </li>
  <li>
   Lead a team that&rsquo;s passionate about making a difference in people&rsquo;s lives.
  </li>
  <li>
   Enjoy a culture that celebrates growth, collaboration, and success.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  If you are passionate about driving membership growth and promoting premium services, we want to hear from you!
 </p>
 <p>
  Click here:
  <strong>
   https://lnkd.in/dvstttQz
  </strong>
  or share with someone who would be a great fit.
 </p>
</div>


Sales & Retention Manager - Abu Dhabi

Explore 1070+ Customer engagement manager in Abu Dhabi this December. Find roles across top companies and apply now to boost your career.