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customer engagement specialist

A&F Auto Repair

About Us:Welcome to Battmobile, UAE&rsquo;s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.Job Summary:The Post-Service Follow-Up Specialist will be responsible for engaging with customers after service delivery, gathering feedback, and addressing any post-service issues or concerns. This role is designed to enhance customer satisfaction, identify opportunities for improvement, and contribute to our ongoing commitment to delivering exceptional service.Key KPI:<ul><li>PSF/VOC</li><li>Collection of NPS (Net Promoter Score) of approximately 80% + of customer.</li><li>Positive Google Reviews- a minimum numbers of reviews per agent per month.</li><li>QC for calls</li><li>PoC for SC customer issues escalated</li></ul>Key Responsibilities:<ul><li>Customer Engagement &amp; Issue Resolution:</li><li>Reach out to customers after service delivery to gather feedback on their experience.</li><li>Establish a proactive and positive communication channel to strengthen our relationship with customers.</li><li>Address any concerns or issues raised by customers post-service and work collaboratively with relevant departments for swift resolution.</li><li>Record and analyze feedback to identify recurring issues and opportunities for improvement.</li><li>Feedback Analysis and Reporting:</li><li>Analyze post-service feedback to identify trends and areas for improvement.</li><li>Prepare detailed reports for management, highlighting both positive feedback and areas for enhancement.</li><li>Collecting Positive Google reviews</li><li>Customer Retention Initiatives &amp; Process Improvement:</li><li>Develop and implement initiatives to enhance customer loyalty and retention.</li><li>Collaborate with marketing and customer service teams to create targeted campaigns for post-service engagement.</li><li>Work closely with relevant departments to implement process improvements based on post-service feedback.</li><li>Ensure continuous alignment of services with customer expectations.</li><li>Quality check:</li><li>Foster a customer-centric culture within the organization.</li><li>Make sure that the CC/ Happiness staff are following trained protocols by the company</li></ul>Qualifications and Skills:<ul><li>The ideal candidate for the Post-Service Follow-Up Specialist role should possess excellent communication skills, empathy, and a customer-centric mindset.</li><li>Previous experience in customer service, relationship management, Call-centre or a related field is desirable.</li></ul>Benefits<ul><li>Company Visa</li><li>Paid Leave &amp; Airfare</li><li>Medical Insurance</li></ul>How to Apply:If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to recruiter@battmobile.ae Please include the position title in the subject line of your email. We look forward to hearing from you!Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Post Service Feedback Agent

GULF EXTRUSIONS LLC

The primary responsibility of the job holder will be to represent and promote the company’s brand and products to potential customers. This role involves engaging with consumers, enhancing brand visibility, and building strong customer relationships through various promotional activities. The role involves communicating the value of company’s products and services to mall visitors, ensuring a positive and engaging experience.• Brand Promotion: Actively promote and represent company’s brand through engaging interactions with mall visitors, providing them with information regarding Gulf Extrusions’ products and services. • Brand Presentation: Present and demonstrate our materials, showcasing the quality and applications of our product offerings. • Customer Engagement: Initiate conversations with potential customers to inform them about our products or services, answer questions, and provide demonstrations when applicable. • Information and Feedback Collection: Collect visitor information for follow up by Sales or Marketing team and gather and report customer feedback and insights to help improve promotional strategies and overall customer experience. • Brand Integrity: Uphold brand values and standards in all interactions, ensuring consistency in messaging and presentation.

Brand Representative

Lamborghini Abu Dhabi & Dubai

<div>
 
 To personify the brand by delivering a premium experience, embodying its values, and enhancing visibility through events, social media, customer engagement, and brand representation. Acts as the bridge between the brand and target audience.
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 1. Customer Engagement &amp; Experience
 
 
 Act as the first point of contact during VIP events, test drives, and showroom visits including Customer showroom delivery experience.
 
 
 Deliver tailored brand storytelling and vehicle presentations.
 
 
 Escort VIP guests and clients during events, explaining brand heritage, craftsmanship, and innovation.
 
 
 2. Event Representation
 
 
 Represent the brand at corporate events, motor shows, exhibitions, and exclusive activations DXB-AUH.
 
 
 Coordinate with marketing/event teams to ensure smooth brand presence and execution.
 
 
 3. Content Creation &amp; Social Media
 
 
 Participate in photo/video shoots, interviews, and live events.
 
 
 Regularly co-create content aligned with brand image and guidelines.
 
 
 4. Brand Training &amp; Knowledge
 
 
 Maintain in-depth knowledge of the brand's current models, future launches, and unique selling points globally and locally.
 
 
 Attend internal product and soft skills training.
 
 
 5. Relationship Building
 
 
 Maintain a professional, luxury-level attitude with clients at all times.
 
 
 6. Reporting &amp; Feedback
 
 
 Submit reports on guest feedback, event impressions, and market trends to the line manager on a monthly basis.
 
 
 Assist the marketing team with insights from customer interactions.
 
 
 
 
 
 IDEAL PROFILE
 
 
 Experience: 2 - 5 years in luxury, hospitality, or automotive industries.
 
 
 Languages: Fluent English (Arabic is a plus).
 
 
 Skills: Exceptional communication, storytelling, presentation, and etiquette.
 
 
 Appearance: Well-groomed, elegant, aligns with luxury brand standards.
 
 
 Personality: Charismatic, confident, emotionally intelligent.
 
</div>

Brand Ambassador

Golden Promo Marketing Management

Join one of Dubai’s leading Property Development Companies as a Brand Ambassador across multiple prestigious locations in the city. We are only looking for (Female Candidates) from the following nationalities: RussianGermanItalianSpanishPortugueseGreekRomanianBulgarianSwedishBritishFrenchRole Highlights: Represent a top-tier property brand to international clients. Provide exceptional customer engagement and brand presentation. Work in luxury environments across Dubai.Important:**NOT AS A BROOKER** **MUST HAVE VALID RESIDENCE VISA****SPEAKS ENGLISH FLUENTLY****EUROPEAN FEMALE CANDIDATES ONLY**Full time job as a freelancer, 6 days a week. 8 hours including 1 hour break.If you’re a confident communicator with excellent presentation skills and speak any of the above languages fluently, we’d love to hear from you!

Titan Auto FZE

1. Customer Engagement 
• Greet and assist customers visiting the showroom. 
• Understand their preferences, budget, and needs to recommend suitable vehicles 
 2. Sales Process Management • Present financing options, warranties, and additional products or services. • Prepare and process sales contracts and related documentation • Track the car’s progress from the initial order to its final delivery, ensuring a seamless experience for the customer. 3. Product Knowledge • Stay updated on the dealership’s inventory, new arrivals, and industry trends. • Effectively communicate vehicle features, specifications, and benefits to customers 4. Customer Relationship Building • Follow up with potential and past customers to encourage repeat business. • Maintain a strong database of leads and track sales opportunities. 5. Collaboration and Reporting • Work closely with the sales team, logistics, and finance department to ensure a seamless sales process.

Sales Executive

Tesla

Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture,Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience,Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities,Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions,Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion,Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition,Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

Customer Experience Specialist, Sales

Confidential Company

Are you passionate about sales and customer engagement? Do you thrive in an outdoor environment and enjoy connecting with people? In this role, you will be the face of our brand, representing My Gold Wallet, your primary focus will be to showcase our app&#x27;s unique features, demonstrate its value, and drive user acquisition through direct interactions with potential customers.As an Outdoor Sales Executive, you will leverage your interpersonal skills to build lasting relationships and generate enthusiasm for our product in diverse settings. You will play a critical role in expanding our customer base and increasing brand awareness.Responsibilities<ul><li>Conduct outdoor sales presentations at events, trade shows, and community gatherings</li><li>Engage potential customers in meaningful conversations to showcase the My Gold Wallet application</li><li>Provide detailed information about the features, benefits, and value proposition of our app</li><li>Generate leads and convert them into loyal customers through effective follow-up strategies</li><li>Build and maintain strong relationships with potential and existing customers</li><li>Collaborate with the marketing team to promote events and initiatives</li><li>Achieve and exceed monthly sales targets and KPIs set by management</li></ul>

Outdoor Sales Executive (My Gold Wallet)

Explore 6110+ Customer engagement specialist in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

6110 customer engagement specialist jobs IN Dubai United Arab Emirates

Post Service Feedback Agent

Brand Representative

Brand Ambassador

Brand Ambassador

Sales Executive

Customer Experience Specialist, Sales

Outdoor Sales Executive (My Gold Wallet)