business analyst

customer services manager Jobs in Istanbul

customer services manager

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customer experience consultant Jobs in Istanbul

customer experience consultant

customer service professional Jobs in Istanbul

customer service professional

customer experience analyst

MediaMarkt Turkey

<div>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree preferably in Engineering, Economics, or Management
 </li>
 <li>
 Good working knowledge of MS Office,
 </li>
 <li>
 Competency in data using tools such as Power BI, Tableu is a plus.
 </li>
 <li>
 Minimum 10 years experience in Customer Experience, Consumer Insights, or Market Research,
 </li>
 <li>
 Strong analytical skills and KPI tracking,
 </li>
 <li>
 Advanced level of English both verbal and written,
 </li>
 <li>
 Support open communication and feedback culture,
 </li>
 <li>
 Open to change and innovation.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Understanding, aggregating, and analyzing customer feedback from different platforms (NPS surveys, contact center, customer reviews, complaints, mystery shopper studies, ad-hoc customer research etc.),
 </li>
 <li>
 Investigating the root cause of customer pain points, bring actionable insights to improve end to end customer journey,
 </li>
 <li>
 Strictly monitoring CX KPIs and presents weekly and monthly results to management board and internal stakeholders,
 </li>
 <li>
 Guiding the cross-discipline teams regarding Customer Journey improvements and follow up the actions,
 </li>
 <li>
 Identifying and driving improvements in the customer experience strategy for all touch points (E-commerce, stores, after sales, other services etc.),
 </li>
 <li>
 Managing the journey across platforms, channels, and touch points,
 </li>
 <li>
 Preparing and providing customer experience trainings within the organization (Store openings, CEM trainings in existing stores, etc.),
 </li>
 <li>
 Providing the necessary support in the demands and needs of the CEMs in the stores regarding customer experience processes,
 </li>
 <li>
 Managing 3rd party agencies regarding all Market Research activities for MediaMarkt Turkey,
 </li>
 <li>
 Leading and coaching the CX team,
 </li>
 <li>
 Managing CX projects and be part of all customers faced projects within the organization,
 </li>
 <li>
 Collaborating with global CX team to improve reporting tools and bring local needs to their attention,
 </li>
 <li>
 Following best practices for Customer Experience in OmniChannel world and adapt relevant practices.
 </li>
 </ul>
 
 
 
 
 In our journey which is driven with our goal of becoming the first choice as the trusted retailer for tailored solutions in a tech-driven world, we are growing rapidly with more than 102 stores today in Turkey. With the strength of MediaMarktSaturn Retail Group as the number one consumer electronics retailer in Europe, we bring technology together with our customers and make their lives easier with the services we offer. If you are a person who likes to think, speak with data and take action, it is time to join us!
 
 
 Sustainable growth is possible with equal opportunities and different perspectives. As MediaMarkt Turkey, we take care to avoid any discrimination such as race, religion, gender, sexual orientation, disability status. We think that all candidates who apply to us should have transparent, fair and equal rights. By trying to be a role model in our sector, we believe in the power of diversity and inclusion which help us to grow together.
 
 
 By applying to this job posting, you acknowledge that the individuals provided as references may be contacted for reference checks and their contact information has been shared with their knowledge and consent. You also consent to the retention of the information you provided to the Company during your job application for up to 1 year, for the purpose of assessing your suitability for similar positions that may arise in the future, after which it will be disposed of. If you are unable to fulfill the reference commitment or if you do not wish your resume to be retained, you may inform us.
 
 
 
 For detailed information regarding protection of your personal data you may access the following link:
 
 
 
 
 Ki&scedil;isel verilerinizin i&scedil;lenmesine dair ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in a&scedil;a&gbreve;&inodot;da link i&ccedil;erisinde yer alan ayd&inodot;nlatma bildirimimizi inceleyebilirsiniz;
 
 
 
 
 &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni
 
 
</div>

Customer Experience Department Manager

Pluxee Türkiye (formerly Sodexo Avantaj)

<div>
 
 
 Pluxee (Formerly Sodexo Benefits &amp; Rewards)
 
 
 
 
 
 
 The leading global employee benefits and engagement partner that opens up a world of opportunities to help everyone enjoy more of what really matters to them. We believe that living life to the full means making the most of every moment and sharing experiences with the people we care about.
 
 
 
 
 
 Through a full range of innovative and digital solutions deployed in 29 countries, Pluxee creates meaningful, engaging, and personalized experiences to contribute to the well-being of individuals at work and beyond. From meal and food, culture, gifts to wellness and mobility, Pluxee&rsquo;s products and services are designed to bring more value to people. Pluxee supports the purchasing power and promotes the well-being of more than 37 million consumers.
 
 
 Pluxee accompanies 500,000 clients to develop more meaningful relationships with their employees and improve their engagement. Pluxee simplifies the life of 1.7 million merchants every day. Strengthened by its historical ties with Sodexo, Pluxee with its 5,400 employees is committed to increase its influence as CSR leader by giving its clients, partners and consumers the means to make more sustainable choices every day.
 
 
 
 
 
 We are Pluxee, ex- Sodexo Benefits and Rewards Services, we&rsquo;re inventing entirely new ways to influence and enrich the lives of employees worldwide.
 
 
 
 
 
 
 We bring to life benefit platforms and payment solutions to open up a world of opportunities to our 500,000 clients and 37 million of their employees in 29 countries.
 
 
 
 
 
 
 Are you looking to shape the future of employee benefits and engagement?
 
 
 
 
 
 
 
 Be the change. Let&rsquo;s go above and beyond.
 
 
 
 
 
 
 
 For more information: www.pluxeegroup.com
 
 
 
 
 
 
 
 
 
 
 
 
 🌟 You&rsquo;re a match, if you have:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from a 4-year university,
 </li>
 <li>
 Minimum 5 years of experience in
 
 customer experience
 
 , channel management, or Customer Success,
 </li>
 <li>
 Knowledge of touchpoint analysis and customer journey mapping,
 </li>
 <li>
 Ability to track KPIs (NPS, CSAT, CES, etc.) with strong analytical skills,
 </li>
 <li>
 Good command of English,
 </li>
 <li>
 Experience in project management and coordinating with multiple stakeholders,
 </li>
 <li>
 Proficiency in CRM, reporting, and digital tools,
 </li>
 <li>
 Experience working with methodologies such as Agile,
 </li>
 <li>
 Adaptable to change and comfortable in an agile working environment.
 </li>
 <li>
 Familiar with AI-based solutions, chatbots, self-service platforms, and messaging channels (e.g., WhatsApp Business),
 </li>
 <li>
 Experienced in efficiency and automation projects,
 </li>
 <li>
 Skilled in customer experience analytics and data visualization tools (Tableau, Power BI, etc.),
 </li>
 <li>
 Experience with Voice of Customer (VoC) and sentiment analysis projects,
 </li>
 <li>
 Knowledge of omnichannel experience management (call center, digital, face-to-face, mobile, etc.),
 </li>
 <li>
 Experience in personalized customer journeys and segment management
 </li>
 <li>
 Proactive, result-oriented, with strong communication and presentation skills.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 🚀 Your next challenge
 
 :
 
 
 
 
 <ul>
 <li>
 Manage and improve
 
 customer experience across all touchpoints end-to-end,
 
 </li>
 <li>
 Prepare Account Manager journey maps, define and optimize critical touchpoints,
 </li>
 <li>
 Analyze customer feedback and develop actionable improvement plans,
 </li>
 <li>
 Collaborate closely with sales, marketing, product and other teams,
 </li>
 <li>
 Regularly track and report experience performance metrics, providing recommendations for improvement,
 </li>
 <li>
 Leverage technological tools and automation systems to enhance customer experience processes,
 </li>
 <li>
 Increase
 
 CX awareness
 
 within the company, coordinate training, and drive cross-team collaboration.
 </li>
 <li>
 Lead AI, chatbot, self-service, WhatsApp, and other digital channel projects to improve customer satisfaction and efficiency,
 </li>
 <li>
 Drive automation and efficiency projects, conducting impact and ROI analysis,
 </li>
 <li>
 Design and manage Voice of Customer (VoC) programs,
 </li>
 <li>
 Track customer experience trends and competitive benchmarks to adapt best practices into the organization,
 </li>
 <li>
 Measure customer journeys with a data-driven approach and design personalized experience scenarios.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 📍 Your Location: Istanbul, Turkey -- Hybrid
 
 
 
 
 
 
 
 
 ☀️ Happy at work
 
 
 
 
 
 <ul>
 <li>
 A meaningful job: build the future of employee benefits and contribute to the quality of life at work for others, you will impact positively local communities too. It counts!
 </li>
 <li>
 A great culture: we respect and care authentically about our people, we embrace work life balance, new ideas and we have a lot of fun!
 </li>
 <li>
 Employee experience is what we do: So, you can expect a comprehensive package including competitive salary + annual bonus based on performance + PluxeeFlex (flex benefits) + career development opportunities.+ extra welcome leave (6 days) in your first year.
 </li>
 </ul>
 
 .
 
 
 
 
 
 
 
 
 Our company will process the personal data you may submit within the scope of your application as a controller to evaluate your application for the position you have applied or further recruitment opportunities in association with your application. As a candidate, all communication between you and our company is protected according to Turkish Personal Data Protection Law No.6698 You can click on the link &ldquo;https://www.pluxee.com.tr/kilavuz/calisan-adayi-aydinlatma-metni/&rdquo; for details
 
</div>

CX Team- Senior Touchpoint Experience Designer

<div>
 
 
 Shape the Future with Data!
 
 
 
 
 
 
 Are you ready to make a real impact on customer journeys at TEB BNP Paribas? We are seeking a highly skilled
 
 CRM &amp; Data Analytics Manager
 
 to join our team. As
 
 data scientists
 
 our aim is to elevate customer success, and we are deeply committed to customer satisfaction.
 
 
 
 
 
 
 Role Overview:
 
 
 
 
 
 
 This role focuses on leveraging data analytics and models to drive sustainable improvements in customer journeys. You analyze customer data to propose and implement strategies that enhance customer satisfaction. Providing actionable insights to sales, marketing, digital, and customer service teams is crucial, and enabling them to make data-driven decisions and optimize performance
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Utilize data analytics to improve customer journeys and satisfaction
 </li>
 <li>
 Analyze customer feedback and interaction data
 </li>
 <li>
 Develop and implement strategies to enhance customer experiences
 </li>
 <li>
 Provide insights to various teams to support data-driven decision-making
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Statistics, Mathematics, Computer Science, or a related field
 </li>
 <li>
 
 
 Minimum of 4 years of experience in data analysis, reporting, and data visualization
 
 
 </li>
 <li>
 Proficiency in SAS, SQL, Python, or R for data analysis
 </li>
 <li>
 Strong ability to analyze complex data
 </li>
 </ul>
 
 
 
 
 Join us at TEB BNP Paribas and shape the future of customer experiences with data!
 
</div>

CRM & Data Analytics Manager

Allianz

<div>
 
 "Would you like to take your place in Allianz, which is the choice of those who care for tomorrow?&rdquo;
 
 
 
 
 
 The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million private and corporate customers in more than 70 countries. We are proud to be the Worldwide Insurance Partner of the Olympic &amp; Paralympic Movements from 2021 until 2028 and to be recognized as one of the industry leaders in the Dow Jones Sustainability Index.
 
 
 Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us and together, let&rsquo;s care for tomorrow.
 
 
 
 
 
 We believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. To fulfill our commitment to equal opportunities, gender equity, and balanced gender representation, Allianz T&uuml;rkiye has achieved the globally recognized EDGE certification.
 
 
 
 
 
 At Allianz Turkey we proud to be recognized as a &ldquo;Great Place To Work&rdquo; and chosen as a top company of business world at 8 times by Capital Magazine.
 
 
 
 
 
 
 How can you make an impact?
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Mathematics, Statistics, or related fields
 </li>
 <li>
 Minimum 2 years of experience in Customer Data Analytics, Business Intelligence, Reporting, Data Modeling, and ETL solutions/projects
 </li>
 <li>
 Proficient in relational database concepts and languages such as SQL, TSQL, PL/SQL
 </li>
 <li>
 Experience or knowledge in Big Data and Open Source technologies is a plus
 </li>
 <li>
 Strong analytical mindset with the ability to tackle ambiguous problems, identify relevant data, make assumptions, and deliver actionable insights
 </li>
 <li>
 Skilled in defining KPI strategies, growth opportunities, time series analysis, and data visualization
 </li>
 <li>
 Experience with persona analysis and customer journey mapping methodologies
 </li>
 <li>
 Proficient in at least one data modeling or analytics tool such as SAS, KNIME,PBI, Python, or R
 </li>
 <li>
 Solid command of Microsoft Office applications
 </li>
 <li>
 Excellent verbal and written communication skills, able to present data-driven information clearly and professionally
 </li>
 <li>
 Proven ability to collaborate effectively with cross-functional teams and stakeholders
 </li>
 <li>
 Self-motivated, proactive, with a creative and problem-solving approach, open to innovation and continuous learning
 </li>
 <li>
 Fluent in English
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What do we expect you to bring?
 
 
 
 
 
 <ul>
 <li>
 Act as an Analytics Translator by converting complex data into actionable insights accessible to all stakeholders
 </li>
 <li>
 Collaborate with cross-functional teams to define success metrics, track and quantify data, and develop a shared understanding of KPIs
 </li>
 <li>
 Provide ad-hoc analysis and build automated dashboards to offer clear visibility into business performance
 </li>
 <li>
 Develop deep analytical insights into the drivers of product growth and identify areas for improvement
 </li>
 <li>
 Lead the design, implementation, and optimization of loyalty programs, analyzing user behavior through customer segmentation, RFM, and cohort analyses
 </li>
 <li>
 Monitor loyalty campaign performance, design A/B tests, and generate valuable insights for continuous improvement
 </li>
 <li>
 Prepare regular dashboards and reports using data visualization tools for various business units
 </li>
 <li>
 Build predictive models such as churn analysis, CLV estimation, and user lifecycle forecasting
 </li>
 <li>
 Partner closely with CX and Marketing teams to create personalized, data-driven campaigns
 </li>
 <li>
 Aggregate data from multiple sources to create comprehensive dashboards and presentations
 </li>
 <li>
 Use customer insights and analytics to propose and implement strategic improvements
 </li>
 <li>
 Analyze customer feedback, identify key trends and outliers, and derive actionable insights to enhance customer experience
 </li>
 <li>
 Recommend data-driven changes to support strategic decision making and business growth
 </li>
 <li>
 Stay updated on the latest technology trends and contribute to AI projects using Python and R
 </li>
 <li>
 Support the development of communication strategies focused on acquiring new customers and retaining existing ones
 </li>
 <li>
 Conduct market and sales forecasting studies and prepare detailed forecast analyses
 </li>
 </ul>
 
 
 
 
 
 What we will offer you?
 
 
 
 
 Company:
 
 
 <ul>
 <li>
 Working in Green certificated &amp; pet friendly Allianz Tower / Allianz Kamp&uuml;s with modern work spaces, gym &amp; social areas.
 </li>
 <li>
 Working in agile, flexible, digital and social culture
 </li>
 <li>
 Flexible working hours
 </li>
 <li>
 Working 40 hours a week
 </li>
 <li>
 Hybrid working
 </li>
 <li>
 Flex summer (July &ndash; August)
 </li>
 <li>
 Part time working
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 Yearly bonus
 </li>
 <li>
 Home expense payment
 </li>
 <li>
 Home office payment (monthly)
 </li>
 <li>
 Transportation
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Employer sponsored pension &amp; Family included health insurance
 </li>
 <li>
 Special Allowances (Marriage, newborn etc.)
 </li>
 <li>
 Meal Allowance (Card/monthly)
 </li>
 </ul>
 
 
 
 
 
 Leave Rights:
 
 
 <ul>
 <li>
 School Report Day (Half Day) &amp; First Day of school (Half Day)
 </li>
 <li>
 Allianz day off
 </li>
 <li>
 Birthday day off
 </li>
 <li>
 Paternity Leave &ndash; 10 days
 </li>
 <li>
 Marriage Leave &ndash; 5 days
 </li>
 <li>
 
 After 4 years of work, having extra one day annual leave each year (up to 26 days)
 
 </li>
 </ul>
 
 
 
 
 Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
 
 
 At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
 
 
 We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 
 Join us.
 
 Let's care for tomorrow.
 
 
 
 
 
 
 And there is much more!
 
 
 
 Do the items above define you? Do you believe you can passionately and successfully carry out the tasks involved in the job description, that is the perfect match for you? Then, come and apply for the
 
 &ldquo;Customer Experience Data Scientist - P&amp;C Retail Insurance Member&rdquo;
 
 position.
 
 
 
 
 
 While you await news from us, we would like to share a playlist with you to help you enjoy your time.
 
 
 https://open.spotify.com/playlist/1Zx2if289cAz4WClmUvsL5?si=b48f678f66424584
 
 
 
 
 
 &ldquo;This is Allianz, life is quite different here!&rdquo;
 
 
 
 #TutkuylaY&uuml;r&uuml;yenlerinYolu #LetsCareForTomorrow #AllianzT&uuml;rkiye
 
 
 
 
 
 
 
 "Please find the clarification text about the processing of your personal data within the scope of the GDPR in the link below."
 
 
 
 
 https://www.allianz.com.tr/tr_TR/faydali-bilgiler-ve-linkler/is-basvurulari-kapsaminda-iletilen-kisisel-verilerin-islenmesi-hakkinda-aydinlatma.html
 
 
</div>

Customer Experience Data Scientist - P&C Retail Insurance Member

oBilet

<div>Founded in 2012, Obilet.com is a leading travel and tourism platform offering comprehensive services, including bus, flight, and ferry ticketing, along with hotel bookings and car rentals.
As the undisputed market leader in Turkey across both B2B and B2C segments, the platform supports bus carriers with its best-in-class SaaS Inventory Management System (IMS), attracts 25 million monthly visitors, and boasts 15 million app downloads.
Projected to mediate over 50 million transactions in 2025, Obilet is expanding internationally to become one of the largest global players in the travel tech industry.
Main responsibilities will include:<ul><li>
Ensuring AI integrations with CRM systems, call center software, and digital platforms</li><li>
Analyzing customer interaction data (call center records, chatbot logs, survey data, social media comments, etc.) to build models</li><li>
Leading the implementation of AI solutions such as chatbots and virtual assistants, collaborating closely with technical teams for integrations</li><li>
Designing AI - human interactions (triggers, routing rules, confidence thresholds) aligned with brand voice, privacy, and ethical standards</li><li>
Analyzing customer journeys in line with CX strategies and creating improvement opportunities using AI</li><li>
Collaborating with business and technology teams to translate CX goals into technical solutions</li><li>
Measuring and reporting the impact of AI applications (chatbots, recommendation systems, sentiment analysis, etc.) on customer interactions</li><li>
Continuously testing and refining AI tools using real customer data, quickly resolving issues to ensure smooth operations</li><li>
Managing relationships with AI vendors, consultants, and external partners to maximize value from collaborations</li><li>
Analyzing the contribution of AI solutions to CX KPIs such as self-service rate, automation success, resolution time, customer experience scores</li></ul> 
To be successful in this role, you need to have:<ul><li>
BS degree in Industrial Engineering departments</li><li>
Min. 1 year of previous experience with customer experince projects are nice to have</li><li>
Previous experience with AI projects, hackathons, or personal AI experiments is a strong plus</li><li>
Strong command of English to effectively follow technical literature</li><li>
Strong sense of analytical thinking, detail-oriented and eager to learn</li><li>
Strong problem solving, critical thinking skills</li><li>
Comfortable working in a dynamic, constantly changing atmosphere and prioritizing work appropriately</li></ul>
What we offer:
 Hybrid Working: We work hybrid, but our offices are always open for us
 Birthday Leave: In the month of our birthday, we can take a day off on any day we choose
 Flexible Working Hours: On the days we come to the office, we set our own start time with our flexible working model
 Happy Hours &amp; Company Events: With our New Year&rsquo;s Event, #obiletfest and Happy Hours, we not only strive for success but also have a lot of fun along the way
 Self-Development: Your growth is our focus, with access to online learning platforms like Udemy and various training programs designed to support your professional development
 Best-in-class Teammates: We are all the best in our fields and we are confident about it
 No Dress Code: We have no dress code. We can set the trend in our office with our style<ul><li>Free Snacks &amp; Drinks: Surprise breakfasts, desserts and fruits might be waiting for us in our office</li></ul>
&#10024; Health Insurance: We are by your side with our health insurance whenever you need it.</div>

Jr. CX Artificial Intelligence Project Manager

Vodafone

<div><div><div><div><h2 class="jobSectionHeader">Join Us</h2>
</div><div>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</div></div><div><div><h2 class="jobSectionHeader">
What you&rsquo;ll do</h2>
</div><div>
The role is responsible of making sure that Vodafone Mobile Network gives best experience to customers looking at automatically to Customer based KPI&rsquo;s with E2E perspective. The role requires project management skills beside being responsible of giving insights to investment, operation, and optimization teams for increasing network satisfaction scores and decreasing network related churn.</div></div><div><div><h2 class="jobSectionHeader">
Who you are</h2>
</div><div><ul><li>Knowledge of Mobile Network topology (RAN, Core) and quality management</li><li>Understanding customer satisfaction metrics like NSS, churn and complaint handling</li><li>BSc degree in Electrical/Electronics/Telecommunications Engineering, Computer Science</li><li>Understanding of the data analysis through querying of relational databases.</li><li>Experience in Data Science, data analytics methods and tools</li><li>Good presentation skills</li><li>Ability to work with cross-functional teams and multiple simultaneous projects</li><li>2+ years of experience within the Network function</li><li>Good team player skills</li><li>Strong communication / interpersonal and decision making skills</li><li>Customer oriented</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Not a perfect fit?</h2>
</div><div>
Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</div></div><div><div><h2 class="jobSectionHeader">
What's in it for you</h2>
</div><div>
We like to keep them flexible:<ul><li>Vflexy: Flexible Benefits Program</li><li>Hybrid working kit</li><li>Ergonomic kit allowance</li><li>Digital meal voucher</li><li>Flexible transportation allowance.</li><li>Employee assistance hotline &amp; counselling</li><li>Comprehensive and flexible private health insurance</li><li>Discounted price deals for wide range of products &amp; services</li></ul> 
Plus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr
https://www.vodafone.com.tr/insan-kaynaklari
Instagram: https://www.instagram.com/vodafonekariyer/
Youtube: https://www.youtube.com/user/VFTurkiye 
Data Privacy 
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.</div></div><div><div><h2 class="jobSectionHeader">
Who we are</h2>
</div><div>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.</div></div></div></div>

NQ Customer Insight Senior Specialist

Amgen

<div>
 
 IT Technology - CCE Technical Analyst Job Description
 
 
 
 
 Turkiye, Croatia, Slovenia
 
 
 
 At Amgen, our mission is simple: to serve patients. As part of the Technology organization, the Customer Care and Enablement (CCE) team is responsible for the design, development, delivery, and life cycle of Amgen&rsquo;s communications, collaboration, and computer technologies. The team consists of cross-disciplinary IT professionals who understand how to deliver services that span both infrastructure and applications.
 
 
 
 Job description:
 
 
 
 A Technical Analyst supports Amgen digital tool sets, interacts with users in market, plus collaborates with global functional areas and managed service partners. The Technical Analyst will be responsible for technical oversight of End User Technologies (EUT) of the modern workplace that supports the business. The Analyst will manage customer expectations, support Global project rollouts, manage communications and change management for the site(s). The Technical Analyst will work with Global and Regional MSP&rsquo;s to deliver technical support and oversee their services being delivered.
 
 
 The role is based in Turkiye, Istanbul and includes remote coverage for the Adria region Croatia and Slovenia.
 
 
 
 Key Activities for the IT Technology CCE Technical Analyst include:
 
 
 
 <ul>
 <li>
 Responsible for technology adoption, including Artificial Intelligence, within Amgen affiliate(s) via frequent interactions, demos, and organizing training sessions.
 </li>
 <li>
 Responsible for End User Technology Services (EUT) in the covered countries and areas, providing escalation management for issues, ensuring these are dealt with according to the Digital Workplace services governance model
 </li>
 <li>
 Responsible for interactions with Amgen&rsquo;s Information Security, Identity and Access Management, Records and Information Management teams to ensure staff at the affiliate(s) are working in a secure and compliant manner.
 </li>
 <li>
 Responsible for User Experience of end user technology, ensuring local requirements are articulated to global delivery teams, be involved in testing and rollout of services.
 </li>
 <li>
 Service Delivery Management with run Managed Service Provider(s) to ensure SLA&rsquo;s are being achieved for services.
 </li>
 <li>
 Responsible for escalating Major Incident Management activities for issues impacting End User services in the above countries and areas.
 </li>
 <li>
 Responsible for management of Local Country Agreements specific to the covered countries and areas (telephony, mobile), identify needs, opportunities for savings, etc.
 </li>
 <li>
 Engage the business to ensure required local policies are defined and aligned with Global guidelines.
 </li>
 <li>
 Assess new technology capabilities as they present themselves in the market
 </li>
 <li>
 Responsible for local IS procurement, ensuring global technology standards are adhered to.
 </li>
 <li>
 Working closely with Operations/Run team to troubleshoot problems, assist in deployment activities
 </li>
 <li>
 Support the broader region (EMEA) in support of key Technology &ndash; CCE project delivery. Working closely with the global project teams and SME&rsquo;s
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 This role requires some level of experience working in an End User Technology service area. The level of education / years of experience is an indication for the applicant.
 
 
 Bachelor&rsquo;s degree and 3-years of Information Systems experience
 
 
 OR
 
 
 Associate&rsquo;s degree and 5-years of Information Systems experience
 
 
 OR
 
 
 High school diploma/GED and 7-8 years of Information Systems experience
 
 
 
 Preferred Qualifications
 
 
 
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 Relevant Experience working in a multinational organization utilizing a range of IT infrastructure
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 Proven ability to move products from Demo and Proof of Concept to Pilot and Production
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 Strong background delivering emerging technologies, mitigating risk and delivering innovation
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 Ability to translate strategic opportunities and emerging technology solutions into tangible pragmatic executable plans
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 Hands-on experience with Office 365, SharePoint Online and other Cloud Enterprise Solutions
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 Experience in using Artificial Intelligence tools like ChatGPT and CoPilot
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 Experience working with an ITSM (Information Technology Service Management) platform for Incident / Asset Management and Service Requests
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 Excellent written and verbal communications skills in translating technical issues into business-language at various levels
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 Collaborative working with Enterprise Architecture group and implementation partners in defining solution specifications
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 Strong time and task management skills to estimate and successfully meet project timeline with ability to bring consistency and quality assurance across various project
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 Ability to learn new technologies, and be able to work and deliver high quality in a high pressure, fast paced environment
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 Excellent documentation and writing skills to ensure compliance with policy
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 Able to work independently and provide recommendations on strategies for meeting client needs within the portal, collaboration, and enterprise social domains and bring creative problem solving and issue resolution skills
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 <li>
 Excellent communications skills - both written and spoken, English.
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 </ul>
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Senior Associate Information Systems Analyst

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