business analyst

data analyst

customer experience data scientist - p&c retail insurance member Jobs in Istanbul

customer experience data scientist - p&c retail insurance member

customer marketing coordinator Jobs in Istanbul

customer marketing coordinator

customer support leader

customer experience analyst

Pluxee Türkiye (formerly Sodexo Avantaj)

<div>
 
 
 Pluxee (Formerly Sodexo Benefits &amp; Rewards)
 
 
 
 
 
 
 The leading global employee benefits and engagement partner that opens up a world of opportunities to help everyone enjoy more of what really matters to them. We believe that living life to the full means making the most of every moment and sharing experiences with the people we care about.
 
 
 
 
 
 Through a full range of innovative and digital solutions deployed in 29 countries, Pluxee creates meaningful, engaging, and personalized experiences to contribute to the well-being of individuals at work and beyond. From meal and food, culture, gifts to wellness and mobility, Pluxee&rsquo;s products and services are designed to bring more value to people. Pluxee supports the purchasing power and promotes the well-being of more than 37 million consumers.
 
 
 Pluxee accompanies 500,000 clients to develop more meaningful relationships with their employees and improve their engagement. Pluxee simplifies the life of 1.7 million merchants every day. Strengthened by its historical ties with Sodexo, Pluxee with its 5,400 employees is committed to increase its influence as CSR leader by giving its clients, partners and consumers the means to make more sustainable choices every day.
 
 
 
 
 
 We are Pluxee, ex- Sodexo Benefits and Rewards Services, we&rsquo;re inventing entirely new ways to influence and enrich the lives of employees worldwide.
 
 
 
 
 
 
 We bring to life benefit platforms and payment solutions to open up a world of opportunities to our 500,000 clients and 37 million of their employees in 29 countries.
 
 
 
 
 
 
 Are you looking to shape the future of employee benefits and engagement?
 
 
 
 
 
 
 
 Be the change. Let&rsquo;s go above and beyond.
 
 
 
 
 
 
 
 For more information: www.pluxeegroup.com
 
 
 
 
 
 
 
 
 
 
 
 
 🌟 You&rsquo;re a match, if you have:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from a 4-year university,
 </li>
 <li>
 Minimum 5 years of experience in
 
 customer experience
 
 , channel management, or Customer Success,
 </li>
 <li>
 Knowledge of touchpoint analysis and customer journey mapping,
 </li>
 <li>
 Ability to track KPIs (NPS, CSAT, CES, etc.) with strong analytical skills,
 </li>
 <li>
 Good command of English,
 </li>
 <li>
 Experience in project management and coordinating with multiple stakeholders,
 </li>
 <li>
 Proficiency in CRM, reporting, and digital tools,
 </li>
 <li>
 Experience working with methodologies such as Agile,
 </li>
 <li>
 Adaptable to change and comfortable in an agile working environment.
 </li>
 <li>
 Familiar with AI-based solutions, chatbots, self-service platforms, and messaging channels (e.g., WhatsApp Business),
 </li>
 <li>
 Experienced in efficiency and automation projects,
 </li>
 <li>
 Skilled in customer experience analytics and data visualization tools (Tableau, Power BI, etc.),
 </li>
 <li>
 Experience with Voice of Customer (VoC) and sentiment analysis projects,
 </li>
 <li>
 Knowledge of omnichannel experience management (call center, digital, face-to-face, mobile, etc.),
 </li>
 <li>
 Experience in personalized customer journeys and segment management
 </li>
 <li>
 Proactive, result-oriented, with strong communication and presentation skills.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 🚀 Your next challenge
 
 :
 
 
 
 
 <ul>
 <li>
 Manage and improve
 
 customer experience across all touchpoints end-to-end,
 
 </li>
 <li>
 Prepare Account Manager journey maps, define and optimize critical touchpoints,
 </li>
 <li>
 Analyze customer feedback and develop actionable improvement plans,
 </li>
 <li>
 Collaborate closely with sales, marketing, product and other teams,
 </li>
 <li>
 Regularly track and report experience performance metrics, providing recommendations for improvement,
 </li>
 <li>
 Leverage technological tools and automation systems to enhance customer experience processes,
 </li>
 <li>
 Increase
 
 CX awareness
 
 within the company, coordinate training, and drive cross-team collaboration.
 </li>
 <li>
 Lead AI, chatbot, self-service, WhatsApp, and other digital channel projects to improve customer satisfaction and efficiency,
 </li>
 <li>
 Drive automation and efficiency projects, conducting impact and ROI analysis,
 </li>
 <li>
 Design and manage Voice of Customer (VoC) programs,
 </li>
 <li>
 Track customer experience trends and competitive benchmarks to adapt best practices into the organization,
 </li>
 <li>
 Measure customer journeys with a data-driven approach and design personalized experience scenarios.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 📍 Your Location: Istanbul, Turkey -- Hybrid
 
 
 
 
 
 
 
 
 ☀️ Happy at work
 
 
 
 
 
 <ul>
 <li>
 A meaningful job: build the future of employee benefits and contribute to the quality of life at work for others, you will impact positively local communities too. It counts!
 </li>
 <li>
 A great culture: we respect and care authentically about our people, we embrace work life balance, new ideas and we have a lot of fun!
 </li>
 <li>
 Employee experience is what we do: So, you can expect a comprehensive package including competitive salary + annual bonus based on performance + PluxeeFlex (flex benefits) + career development opportunities.+ extra welcome leave (6 days) in your first year.
 </li>
 </ul>
 
 .
 
 
 
 
 
 
 
 
 Our company will process the personal data you may submit within the scope of your application as a controller to evaluate your application for the position you have applied or further recruitment opportunities in association with your application. As a candidate, all communication between you and our company is protected according to Turkish Personal Data Protection Law No.6698 You can click on the link &ldquo;https://www.pluxee.com.tr/kilavuz/calisan-adayi-aydinlatma-metni/&rdquo; for details
 
</div>

CX Team- Senior Touchpoint Experience Designer

<div>
 
 
 Shape the Future with Data!
 
 
 
 
 
 
 Are you ready to make a real impact on customer journeys at TEB BNP Paribas? We are seeking a highly skilled
 
 CRM &amp; Data Analytics Manager
 
 to join our team. As
 
 data scientists
 
 our aim is to elevate customer success, and we are deeply committed to customer satisfaction.
 
 
 
 
 
 
 Role Overview:
 
 
 
 
 
 
 This role focuses on leveraging data analytics and models to drive sustainable improvements in customer journeys. You analyze customer data to propose and implement strategies that enhance customer satisfaction. Providing actionable insights to sales, marketing, digital, and customer service teams is crucial, and enabling them to make data-driven decisions and optimize performance
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Utilize data analytics to improve customer journeys and satisfaction
 </li>
 <li>
 Analyze customer feedback and interaction data
 </li>
 <li>
 Develop and implement strategies to enhance customer experiences
 </li>
 <li>
 Provide insights to various teams to support data-driven decision-making
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Statistics, Mathematics, Computer Science, or a related field
 </li>
 <li>
 
 
 Minimum of 4 years of experience in data analysis, reporting, and data visualization
 
 
 </li>
 <li>
 Proficiency in SAS, SQL, Python, or R for data analysis
 </li>
 <li>
 Strong ability to analyze complex data
 </li>
 </ul>
 
 
 
 
 Join us at TEB BNP Paribas and shape the future of customer experiences with data!
 
</div>

CRM & Data Analytics Manager

Allianz

<div>
 
 "Would you like to take your place in Allianz, which is the choice of those who care for tomorrow?&rdquo;
 
 
 
 
 
 The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million private and corporate customers in more than 70 countries. We are proud to be the Worldwide Insurance Partner of the Olympic &amp; Paralympic Movements from 2021 until 2028 and to be recognized as one of the industry leaders in the Dow Jones Sustainability Index.
 
 
 Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us and together, let&rsquo;s care for tomorrow.
 
 
 
 
 
 We believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. To fulfill our commitment to equal opportunities, gender equity, and balanced gender representation, Allianz T&uuml;rkiye has achieved the globally recognized EDGE certification.
 
 
 
 
 
 At Allianz Turkey we proud to be recognized as a &ldquo;Great Place To Work&rdquo; and chosen as a top company of business world at 8 times by Capital Magazine.
 
 
 
 
 
 
 How can you make an impact?
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Mathematics, Statistics, or related fields
 </li>
 <li>
 Minimum 2 years of experience in Customer Data Analytics, Business Intelligence, Reporting, Data Modeling, and ETL solutions/projects
 </li>
 <li>
 Proficient in relational database concepts and languages such as SQL, TSQL, PL/SQL
 </li>
 <li>
 Experience or knowledge in Big Data and Open Source technologies is a plus
 </li>
 <li>
 Strong analytical mindset with the ability to tackle ambiguous problems, identify relevant data, make assumptions, and deliver actionable insights
 </li>
 <li>
 Skilled in defining KPI strategies, growth opportunities, time series analysis, and data visualization
 </li>
 <li>
 Experience with persona analysis and customer journey mapping methodologies
 </li>
 <li>
 Proficient in at least one data modeling or analytics tool such as SAS, KNIME,PBI, Python, or R
 </li>
 <li>
 Solid command of Microsoft Office applications
 </li>
 <li>
 Excellent verbal and written communication skills, able to present data-driven information clearly and professionally
 </li>
 <li>
 Proven ability to collaborate effectively with cross-functional teams and stakeholders
 </li>
 <li>
 Self-motivated, proactive, with a creative and problem-solving approach, open to innovation and continuous learning
 </li>
 <li>
 Fluent in English
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What do we expect you to bring?
 
 
 
 
 
 <ul>
 <li>
 Act as an Analytics Translator by converting complex data into actionable insights accessible to all stakeholders
 </li>
 <li>
 Collaborate with cross-functional teams to define success metrics, track and quantify data, and develop a shared understanding of KPIs
 </li>
 <li>
 Provide ad-hoc analysis and build automated dashboards to offer clear visibility into business performance
 </li>
 <li>
 Develop deep analytical insights into the drivers of product growth and identify areas for improvement
 </li>
 <li>
 Lead the design, implementation, and optimization of loyalty programs, analyzing user behavior through customer segmentation, RFM, and cohort analyses
 </li>
 <li>
 Monitor loyalty campaign performance, design A/B tests, and generate valuable insights for continuous improvement
 </li>
 <li>
 Prepare regular dashboards and reports using data visualization tools for various business units
 </li>
 <li>
 Build predictive models such as churn analysis, CLV estimation, and user lifecycle forecasting
 </li>
 <li>
 Partner closely with CX and Marketing teams to create personalized, data-driven campaigns
 </li>
 <li>
 Aggregate data from multiple sources to create comprehensive dashboards and presentations
 </li>
 <li>
 Use customer insights and analytics to propose and implement strategic improvements
 </li>
 <li>
 Analyze customer feedback, identify key trends and outliers, and derive actionable insights to enhance customer experience
 </li>
 <li>
 Recommend data-driven changes to support strategic decision making and business growth
 </li>
 <li>
 Stay updated on the latest technology trends and contribute to AI projects using Python and R
 </li>
 <li>
 Support the development of communication strategies focused on acquiring new customers and retaining existing ones
 </li>
 <li>
 Conduct market and sales forecasting studies and prepare detailed forecast analyses
 </li>
 </ul>
 
 
 
 
 
 What we will offer you?
 
 
 
 
 Company:
 
 
 <ul>
 <li>
 Working in Green certificated &amp; pet friendly Allianz Tower / Allianz Kamp&uuml;s with modern work spaces, gym &amp; social areas.
 </li>
 <li>
 Working in agile, flexible, digital and social culture
 </li>
 <li>
 Flexible working hours
 </li>
 <li>
 Working 40 hours a week
 </li>
 <li>
 Hybrid working
 </li>
 <li>
 Flex summer (July &ndash; August)
 </li>
 <li>
 Part time working
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 Yearly bonus
 </li>
 <li>
 Home expense payment
 </li>
 <li>
 Home office payment (monthly)
 </li>
 <li>
 Transportation
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Employer sponsored pension &amp; Family included health insurance
 </li>
 <li>
 Special Allowances (Marriage, newborn etc.)
 </li>
 <li>
 Meal Allowance (Card/monthly)
 </li>
 </ul>
 
 
 
 
 
 Leave Rights:
 
 
 <ul>
 <li>
 School Report Day (Half Day) &amp; First Day of school (Half Day)
 </li>
 <li>
 Allianz day off
 </li>
 <li>
 Birthday day off
 </li>
 <li>
 Paternity Leave &ndash; 10 days
 </li>
 <li>
 Marriage Leave &ndash; 5 days
 </li>
 <li>
 
 After 4 years of work, having extra one day annual leave each year (up to 26 days)
 
 </li>
 </ul>
 
 
 
 
 Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
 
 
 At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
 
 
 We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 
 Join us.
 
 Let's care for tomorrow.
 
 
 
 
 
 
 And there is much more!
 
 
 
 Do the items above define you? Do you believe you can passionately and successfully carry out the tasks involved in the job description, that is the perfect match for you? Then, come and apply for the
 
 &ldquo;Customer Experience Data Scientist - P&amp;C Retail Insurance Member&rdquo;
 
 position.
 
 
 
 
 
 While you await news from us, we would like to share a playlist with you to help you enjoy your time.
 
 
 https://open.spotify.com/playlist/1Zx2if289cAz4WClmUvsL5?si=b48f678f66424584
 
 
 
 
 
 &ldquo;This is Allianz, life is quite different here!&rdquo;
 
 
 
 #TutkuylaY&uuml;r&uuml;yenlerinYolu #LetsCareForTomorrow #AllianzT&uuml;rkiye
 
 
 
 
 
 
 
 "Please find the clarification text about the processing of your personal data within the scope of the GDPR in the link below."
 
 
 
 
 https://www.allianz.com.tr/tr_TR/faydali-bilgiler-ve-linkler/is-basvurulari-kapsaminda-iletilen-kisisel-verilerin-islenmesi-hakkinda-aydinlatma.html
 
 
</div>

Customer Experience Data Scientist - P&C Retail Insurance Member

<div>
 
 How can you make an impact?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Mathematics, Statistics, or related fields
 </li>
 <li>
 Minimum 2 years of experience in Customer Data Analytics, Business Intelligence, Reporting, Data Modeling, and ETL solutions/projects
 </li>
 <li>
 Proficient in relational database concepts and languages such as SQL, TSQL, PL/SQL
 </li>
 <li>
 Experience or knowledge in Big Data and Open Source technologies is a plus
 </li>
 <li>
 Strong analytical mindset with the ability to tackle ambiguous problems, identify relevant data, make assumptions, and deliver actionable insights
 </li>
 <li>
 Skilled in defining KPI strategies, growth opportunities, time series analysis, and data visualization
 </li>
 <li>
 Experience with persona analysis and customer journey mapping methodologies
 </li>
 <li>
 Proficient in at least one data modeling or analytics tool such as SAS, KNIME,PBI, Python, or R
 </li>
 <li>
 Solid command of Microsoft Office applications
 </li>
 <li>
 Excellent verbal and written communication skills, able to present data-driven information clearly and professionally
 </li>
 <li>
 Proven ability to collaborate effectively with cross-functional teams and stakeholders
 </li>
 <li>
 Self-motivated, proactive, with a creative and problem-solving approach, open to innovation and continuous learning
 </li>
 <li>
 Fluent in English
 
 
 </li>
 </ul>
 
 What do we expect you to bring?
 
 
 
 <ul>
 <li>
 Act as an Analytics Translator by converting complex data into actionable insights accessible to all stakeholders
 </li>
 <li>
 Collaborate with cross-functional teams to define success metrics, track and quantify data, and develop a shared understanding of KPIs
 </li>
 <li>
 Provide ad-hoc analysis and build automated dashboards to offer clear visibility into business performance
 </li>
 <li>
 Develop deep analytical insights into the drivers of product growth and identify areas for improvement
 </li>
 <li>
 Lead the design, implementation, and optimization of loyalty programs, analyzing user behavior through customer segmentation, RFM, and cohort analyses
 </li>
 <li>
 Monitor loyalty campaign performance, design A/B tests, and generate valuable insights for continuous improvement
 </li>
 <li>
 Prepare regular dashboards and reports using data visualization tools for various business units
 </li>
 <li>
 Build predictive models such as churn analysis, CLV estimation, and user lifecycle forecasting
 </li>
 <li>
 Partner closely with CX and Marketing teams to create personalized, data-driven campaigns
 </li>
 <li>
 Aggregate data from multiple sources to create comprehensive dashboards and presentations
 </li>
 <li>
 Use customer insights and analytics to propose and implement strategic improvements
 </li>
 <li>
 Analyze customer feedback, identify key trends and outliers, and derive actionable insights to enhance customer experience
 </li>
 <li>
 Recommend data-driven changes to support strategic decision making and business growth
 </li>
 <li>
 Stay updated on the latest technology trends and contribute to AI projects using Python and R
 </li>
 <li>
 Support the development of communication strategies focused on acquiring new customers and retaining existing ones
 </li>
 <li>
 Conduct market and sales forecasting studies and prepare detailed forecast analyses
 
 
 </li>
 </ul>
 
 What we will offer you?
 
 
 
 
 Company
 
 
 
 <ul>
 <li>
 Working in Green certificated &amp; pet friendly Allianz Tower / Allianz Kamp&uuml;s with modern work spaces, gym &amp; social areas.
 </li>
 <li>
 Working in agile, flexible, digital and social culture
 </li>
 <li>
 Flexible working hours
 </li>
 <li>
 Working 40 hours a week
 </li>
 <li>
 Hybrid working
 </li>
 <li>
 Flex summer (July &ndash; August)
 </li>
 <li>
 Part time working
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Yearly bonus
 </li>
 <li>
 Home expense payment
 </li>
 <li>
 Home office payment (monthly)
 </li>
 <li>
 Transportation
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Employer sponsored pension &amp; Family included health insurance
 </li>
 <li>
 Special Allowances (Marriage, newborn etc.)
 </li>
 <li>
 Meal Allowance (Card/monthly)
 
 
 </li>
 </ul>
 
 Leave Rights
 
 
 
 <ul>
 <li>
 School Report Day (Half Day) &amp; First Day of school (Half Day)
 </li>
 <li>
 Allianz day off
 </li>
 <li>
 Birthday day off
 </li>
 <li>
 Paternity Leave &ndash; 10 days
 </li>
 <li>
 Marriage Leave &ndash; 5 days
 </li>
 <li>
 After 4 years of work, having extra one day annual leave each year (up to 26 days)
 
 
 </li>
 </ul>
 Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
 
 
 At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
 
 
 We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 
 Join us.
 
 Let's care for tomorrow.
 
 
 
 And there is much more!
 
 
 
 Do the items above define you? Do you believe you can passionately and successfully carry out the tasks involved in the job description, that is the perfect match for you? Then, come and apply for the
 
 &ldquo;Customer Experience Data Scientist - P&amp;C Retail Insurance Member&rdquo;
 
 position.
 
 
 While you await news from us, we would like to share a playlist with you to help you enjoy your time.
 
 
 https://open.spotify.com/playlist/1Zx2if289cAz4WClmUvsL5?si=b48f678f66424584
</div>

Yapı Kredi

<div>
 
 Yap&inodot; Kredi olarak 1944&rsquo;ten beri ilklerin, yeniliklerin ve k&uuml;lt&uuml;r sanat&inodot;n bankas&inodot;y&inodot;z. Finans sekt&ouml;r&uuml;n&uuml;n tart&inodot;&scedil;mas&inodot;z lideri olma vizyonuyla yolumuzda ilerliyor, her ad&inodot;m&inodot;m&inodot;zda payda&scedil;lar&inodot;m&inodot;za ve &uuml;lkemize de&gbreve;er kat&inodot;yoruz. Bug&uuml;n&uuml; oldu&gbreve;u kadar gelece&gbreve;i de &ouml;nemsiyor, s&uuml;rd&uuml;r&uuml;lebilirli&gbreve;i i&scedil; k&uuml;lt&uuml;r&uuml;m&uuml;z&uuml;n merkezine yerle&scedil;tiriyoruz.
 
 
 
 
 
 Sen de bug&uuml;ne ve gelece&gbreve;e de&gbreve;er katan, yenilik&ccedil;i fikirlerin pe&scedil;inden giden, g&uuml;c&uuml;n&uuml; birbirinden alan bir ekibin par&ccedil;as&inodot; olmak istersen hemen aram&inodot;za kat&inodot;l.
 
 
 
 
 
 
 M&uuml;&scedil;teri Deneyimine ba&gbreve;l&inodot; M&uuml;&scedil;teri Deneyimi Ara&scedil;t&inodot;rma Laboratuvar&inodot; ekibimizde g&ouml;rev alacak M&uuml;&scedil;teri Deneyimi Analiti&gbreve;i/Ara&scedil;t&inodot;rmalar&inodot; Yetkilisi ar&inodot;yoruz!
 
 
 
 
 
 
 
 
 M&uuml;&scedil;teri Deneyimi Analiti&gbreve;i/Ara&scedil;t&inodot;rmalar&inodot; Yetkilisinin sorumluluklar&inodot; neler?
 
 
 
 
 
 
 <ul>
 <li>
 &Idot;&scedil; birimleri ile koordineli &ccedil;al&inodot;&scedil;arak ara&scedil;t&inodot;rma/anket s&uuml;recini y&uuml;r&uuml;tmek (ara&scedil;t&inodot;rman&inodot;n amaca/ihtiyaca y&ouml;nelik olarak tasarlanmas&inodot;, soru formunun olu&scedil;turulmas&inodot;, &ouml;rneklemin belirlenmesi, anket g&ouml;nderilecek m&uuml;&scedil;teri listelerinin olu&scedil;turulmas&inodot;, do&gbreve;ru ara&scedil;t&inodot;rma/anket y&ouml;ntemlerin belirlenmesi)
 </li>
 <li>
 Y&uuml;r&uuml;t&uuml;len t&uuml;m ara&scedil;t&inodot;rmalar i&ccedil;in m&uuml;&scedil;terilerden toplanan geri bildirimlerin banka i&ccedil; verileri ile birle&scedil;tirilerek detayl&inodot; analizlerin yap&inodot;lmas&inodot; ve i&ccedil; g&ouml;r&uuml;lerin &uuml;retilmesi.
 </li>
 <li>
 Ek ihtiya&ccedil;lar halinde, i&ccedil; g&ouml;r&uuml; &uuml;retilirken &ccedil;e&scedil;itli analiz y&ouml;ntemlerinin (pivot tablolama, temel ve ileri d&uuml;zey istatistiksek analizler, vb.) kullan&inodot;larak NPS&rsquo;e etki eden fakt&ouml;rlerin belirlenmesi ve aksiyona &ccedil;evrilmesi.
 </li>
 <li>
 &Idot;&scedil; payda&scedil;&inodot; olan d&inodot;&scedil; firmalar (ara&scedil;t&inodot;rma firmalar&inodot;, CX y&ouml;netim firmalar&inodot; vb.) ile sat&inodot;n alma ve s&ouml;zle&scedil;me s&uuml;re&ccedil;lerinin belirlenen standartlara uygun &scedil;ekilde y&uuml;r&uuml;t&uuml;lmesi (Sat&inodot;n alma, Kontrat Y&ouml;netimi, Hukuk, Uyum Ofisi b&ouml;l&uuml;mleri ile koordinasyon i&ccedil;inde)
 </li>
 <li>
 D&inodot;&scedil; firmalar ile projelerin takibi (son tarihlere uygunluk, saha kalitesi, kota takibi, m&uuml;&scedil;teri ileti&scedil;iminin uygunlu&gbreve;u, raporlama kalitesi vb.)
 </li>
 <li>
 Ara&scedil;t&inodot;rma b&uuml;t&ccedil;e y&ouml;netimi ve maliyet takibi.
 </li>
 <li>
 &Scedil;ube ve M&uuml;&scedil;teri &Idot;leti&scedil;im Merkezi gibi geni&scedil; kanal bazl&inodot; ara&scedil;t&inodot;rma sonu&ccedil;lar&inodot;n&inodot;n geni&scedil; bir kullan&inodot;c&inodot; a&gbreve;&inodot;na (&scedil;ube m&uuml;d&uuml;rleri, M&Idot;M tak&inodot;mlar&inodot;) raporlanmas&inodot;, a&ccedil;&inodot;klanmas&inodot; ve ileti&scedil;imi.
 </li>
 <li>
 Yap&inodot;lan t&uuml;m ara&scedil;t&inodot;rmalar&inodot;n (listeli ve benchmark) sonu&ccedil;lar&inodot;n&inodot;n ilgili i&scedil; birimlerine raporlanmas&inodot;, &uuml;st y&ouml;netim &ouml;zet sunumlar&inodot;n&inodot;n haz&inodot;rlanmas&inodot;.
 </li>
 </ul>
 
 
 
 
 
 
 Bu rol i&ccedil;in arad&inodot;&gbreve;&inodot;m&inodot;z nitelikler neler?
 
 
 
 
 
 
 <ul>
 <li>
 T&uuml;rkiye&rsquo;nin &ouml;nde gelen &uuml;niversitelerinin m&uuml;hendislik, istatistik, ekonometri vb. lisans b&ouml;l&uuml;mlerinden mezun,
 </li>
 <li>
 Analitik d&uuml;&scedil;&uuml;nce yap&inodot;s&inodot;na sahip olman&inodot;,
 </li>
 <li>
 &Idot;yi derecede &Idot;ngilizce bilmeni,
 </li>
 <li>
 T&uuml;rkiye&rsquo;deki ve D&uuml;nya&rsquo;daki ara&scedil;t&inodot;rma/anket y&ouml;ntemlerini takip etmeni,
 </li>
 <li>
 A&ccedil;&inodot;k ileti&scedil;imle kendini en iyi &scedil;ekilde ifade edebilmeni,
 </li>
 <li>
 Ba&scedil;ar&inodot;ya ula&scedil;&inodot;rken tak&inodot;m halinde hareket etmekten keyif alman&inodot;,
 </li>
 <li>
 Kendini her alanda, &ouml;zellikle m&uuml;&scedil;teri deneyiminde yeni nesil y&ouml;ntemlerde geli&scedil;tirmeye hevesli ve a&ccedil;&inodot;k olman&inodot;,
 </li>
 </ul>
 
 
 
 
 
 
 Yap&inodot; Kredili olmak sana neler katacak?
 
 
 
 
 
 
 
 📖 Yap&inodot; Kredi Akademi ile s&inodot;n&inodot;rs&inodot;z geli&scedil;im,
 
 
 🏆Fark yaratan ba&scedil;ar&inodot;lar&inodot;n &ouml;d&uuml;llendirece&gbreve;i takdir ve &ouml;d&uuml;llendirme uygulamalar&inodot;,
 
 
 🔄Yap&inodot; Kredi ve Ko&ccedil; Grubu i&ccedil;inde kariyer, geli&scedil;im ve rotasyon f&inodot;rsatlar&inodot;,
 
 
 ⚕️&Ouml;zel sa&gbreve;l&inodot;k ve hayat sigortas&inodot;,
 
 
 🍝TokenFlex dijital yemek kart&inodot;,
 
 
 ✨Sosyal destek &ouml;demeleri,
 
 
 🐾Yap&inodot; Kredi G&ouml;n&uuml;ll&uuml;leri ile d&acirc;hil olabilece&gbreve;in sosyal sorumluluk projeleri,
 
 
 🏀16 farkl&inodot; spor dal&inodot;nda faaliyet g&ouml;steren Yap&inodot; Kredi Spor Kul&uuml;b&uuml;,
 
 
 🎭Yap&inodot; Kredililerin sosyal kul&uuml;b&uuml; BizClub ile bir&ccedil;ok k&uuml;lt&uuml;r-sanat etkinli&gbreve;ine indirimli bilet alma f&inodot;rsat&inodot;,
 
 
 🎁&Ouml;zel g&uuml;nler i&ccedil;in hediye kitleri,
 
 
 🎂Do&gbreve;um g&uuml;n&uuml; izni,
 
 
 🐏Ko&ccedil; Ailem, Ko&ccedil; Akademi, Ko&ccedil; Healthcare e&scedil;li&gbreve;inde Ko&ccedil;lu olman&inodot;n ayr&inodot;cal&inodot;kl&inodot; d&uuml;nyas&inodot;,
 
 
 &hellip;ve &ccedil;ok daha fazlas&inodot;!
 
 
 
 
 
 E&gbreve;er sen de bu d&uuml;nyan&inodot;n bir par&ccedil;as&inodot; olmak istiyorsan, hemen ba&scedil;vurunu yap ve Yap&inodot; Kredili olma yolunda ilk ad&inodot;m&inodot;n&inodot; at!
 
 
 
 
 
 Gelece&gbreve;e y&ouml;n vermek
 
 #Yap&inodot;m&inodot;zdaVar
 
 .
 
 
 
 
 
 
 * Yap&inodot; Kredi&rsquo;de i&scedil;e al&inodot;m s&uuml;recimiz t&uuml;m pozisyonlar i&ccedil;in &Idot;K g&ouml;r&uuml;&scedil;mesi, y&ouml;netici g&ouml;r&uuml;&scedil;meleri ve yetkinlik de&gbreve;erlendirme envanterleri i&ccedil;erir. B&uuml;t&uuml;n a&scedil;amalar&inodot; ba&scedil;ar&inodot;yla tamamlaman durumunda teklif a&scedil;amas&inodot;na ge&ccedil;ilir.
 
 
 
 
 
 
 
 &ldquo;6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu kapsam&inodot;nda ki&scedil;isel verilerinizin i&scedil;lenmesinden do&gbreve;an haklar&inodot;n&inodot;za ve bu konudaki detayl&inodot; bilgiyehttps://kariyerim.yapikredi.com.tr/Account/StaticKvkk adresinde yer alan ayd&inodot;nlatma metnimizden ula&scedil;abilirsiniz.&rdquo;
 
 
</div>

Müşteri Deneyimi Analitiği/Araştırmaları Yetkilisi

TV/Dijital Platform Müşteri Deneyimi Uzmanı/Kıdemli Uzmanı

Şanstech

<div>
 
 &Scedil;anstech is a growing technology company with young and dynamic talent. We create an environment and offer growing opportunities for young talent to develop their skills while experimenting with agile solutions.
 
 
 
 
 Technological innovation is the key to our success. To achieve this goal, we need exceptionally talented, intelligent, and driven people.
 
 
 
 
 We are seeking a Business Analyst. If you'd like to help us achieve this success, here's your chance to make history. We're looking for a dynamic, organized, and entrepreneurial team to join our Product and Customer Management team.
 
 
 
 
 
 Job Description
 
 
 
 
 <ul>
 <li>
 Perform process analysis and technical analysis of projects, including task creation and process management.
 </li>
 <li>
 Receive requests from business units and execute solution implementation processes.
 </li>
 <li>
 Ensure coordination and effective communication with different team units.
 </li>
 <li>
 Manage work plans and documentation, and track work, testing processes, and defects.
 </li>
 <li>
 Work within Project Management principles during solution implementation.
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Computer Engineering preferred.
 </li>
 <li>
 Ideally 4+ years of experience as a Technical Business Analyst/Business Analyst in software development.
 </li>
 <li>
 Participate in the analysis, design, and implementation processes of software projects.
 </li>
 <li>
 Experience and knowledge of middleware, application, and web service technologies such as SOAP/REST Web Services, XML, JSON, WSDL, Kafka and Redis.
 </li>
 <li>
 Proficiency in Jira, Confluence, Java, .Net, and SQL.
 </li>
 <li>
 Proficiency in Activity Diagrams, Sequence Diagrams, Use Case Diagrams, and State Diagrams.
 </li>
 <li>
 Excellent teamwork and collaboration skills.
 </li>
 <li>
 Strong written and verbal communication skills and good interpersonal skills.
 </li>
 <li>
 Analytical thinking and Problem-solving skills
 </li>
 <li>
 The ability to anticipate and effectively solve complex problems; build consensus and harmony, act with urgency, achieve results, and take informed risks
 </li>
 <li>
 Strong planning, organization, documentation, and coordination skills
 </li>
 <li>
 The ability to adapt to flexible working hours
 </li>
 <li>
 Proficiency in English
 </li>
 <li>
 Preferably knowledge of iGaming
 </li>
 <li>
 For male candidates, completion of military service
 </li>
 </ul>
</div>

Business Analyst

Explore 1447+ Customer experience analyst in Istanbul this September. Find roles across top companies and apply now to boost your career.

1447 customer experience analyst jobs IN Istanbul

CX Team- Senior Touchpoint Experience Designer

CRM & Data Analytics Manager

Customer Experience Data Scientist - P&C Retail Insurance Member

Customer Experience Data Scientist - P&C Retail Insurance Member

Müşteri Deneyimi Analitiği/Araştırmaları Yetkilisi

TV/Dijital Platform Müşteri Deneyimi Uzmanı/Kıdemli Uzmanı

Business Analyst