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consumer and commercial collection / business analyst

customer experience analyst

getirfinans

<div>
 
 
 getirfinans
 
 operates within Banking as a Service model, having established partnerships with players at banking sector.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Support the development of GetirFinans&rsquo; customer strategy and contribute to initiatives that shape the customer experience.
 </li>
 <li>
 Assist in designing user flows and customer journeys to support end-to-end service design efforts.
 </li>
 <li>
 Apply design thinking methodologies to support ideation, problem-solving and project development phases.
 </li>
 <li>
 Track and support customer satisfaction metrics (CSAT, NPS) and share insights regularly.
 </li>
 <li>
 Analyze customer complaints and highlight improvement opportunities to relevant teams.
 </li>
 <li>
 Prepare periodic Voice of Customer and NPS reports by consolidating feedback from surveys, operational data, contact center insights, social media and research.
 </li>
 <li>
 Collaborate with UX and UI teams to ensure customer needs are reflected in project designs.
 </li>
 <li>
 Monitor Contact Point KPIs (call center performance, training quality, social media responsiveness, etc.) and contribute to enhancement ideas.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Bring
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business Administration, Economics or related fields; Master&rsquo;s degree is a plus.
 </li>
 <li>
 2&ndash;3 years of experience in customer experience, process development, digital channels or project support roles.
 </li>
 <li>
 Experience in e-commerce, banking, fintech or telecom is preferred; digital banking exposure is a plus.
 </li>
 <li>
 Basic knowledge of digital banking, mobile apps, Open Banking, neo-banks and BaaS concepts.
 </li>
 <li>
 Familiarity with service design and design thinking methodologies.
 </li>
 <li>
 A customer-first mindset with strong analytical thinking to interpret pain points and insights.
 </li>
 <li>
 Strong communication and collaboration skills.
 </li>
 <li>
 Proficiency in MS Office tools.
 </li>
 <li>
 Proficiency in English.
 </li>
 </ul>
 
 
 
 
 Diversity makes us stronger. Our diverse cultures, backgrounds, beliefs, values, abilities, and lifestyles help us learn from each other. We&rsquo;re proud to strive for a genuinely diverse and inclusive workplace. We know we can do better though. That&rsquo;s why we hire and promote people with equity and equality in mind.
 
 
 
 
 
 
 We will process your personal data as part of our recruitment procedures. To find out more, please consult our
 
 Candidate Privacy Notice.
 
 
 
</div>

Customer Experience Specialist / Executive

Turk Telekom

<div>
 
 
 Responsibilities
 
 
 
 
 
 
 &middot; Responsible for continuous improvement of end-to-end customer experience, focus on growing customer base, increasing brand perception and guiding the organization through consumer insights.
 
 
 &middot; Designing and implementing customer experiences that reflects the desired company customer strategy, increasing customer satisfaction and profitability for the business,
 
 
 &middot; Initiating projects for cross-functional teams to investigate and resolve the root cause of customer experience deficiencies.
 
 
 &middot; Continuously testing initiatives for the best product, channel and segmented customer experience,
 
 
 &middot; Coordinating with multiple departments to address critical issues and resolve issues with satisfactory results.
 
 
 &middot; Interpreting and consolidating direct and indirect customer feedback from various sources such as customer surveys,
 
 
 &middot; Using analytical methods to understand the customers behavior patterns and create solutions,
 
 
 &middot; Ensuring that customer requests are handled quickly and accurately at all contact points (calls, e-mails, etc.),
 
 
 &middot; Evaluating regulatory demands from the customer experience perspective and designing processes accordingly.
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 &middot; Bachelor&rsquo;s degree (Engineering, Business Administration, Economics, Social Sciences),
 
 
 &middot; Min. 2 years of experience in customer experience projects, product, service, process management or corporate sales,
 
 
 &middot; Experience in leading a fast pace technology environment with clearly demonstrated results in owning customer experience and success,
 
 
 &middot; Customer-driven mindset with a desire and ability to identify and resolve enterprise-level customer problems,
 
 
 &middot; Along with a focus on details and a drive for improvement, exceptional analytical, creative, communication and project management skills,
 
 
 &middot; Demonstrated track record of using data analytics to drive increased value for customers,
 
 
 &middot; Strong organizational, problem solving and planning skills, including ability to priorities and negotiate competing goals,
 
 
 &middot; Highly self-motivated, flexible and energetic,
 
 
 &middot; Fluency in English,
 
 
 
 
 
 
 
 
 
 &Ccedil;al&inodot;&scedil;an aday ayd&inodot;nlatma metnimiz i&ccedil;in:
 
 
 
 https://turktelekomkariyer.com.tr/yasal-politikalar/aydinlatma-metni/
 
</div>

Customer Experience Specialist / Senior Specialist

MediaMarkt Turkey

<div>
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree preferably in Engineering, Economics, or Management
 </li>
 <li>
 Good working knowledge of MS Office,
 </li>
 <li>
 Competency in data using tools such as Power BI, Tableu is a plus.
 </li>
 <li>
 Minimum 10 years experience in Customer Experience, Consumer Insights, or Market Research,
 </li>
 <li>
 Strong analytical skills and KPI tracking,
 </li>
 <li>
 Advanced level of English both verbal and written,
 </li>
 <li>
 Support open communication and feedback culture,
 </li>
 <li>
 Open to change and innovation.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Understanding, aggregating, and analyzing customer feedback from different platforms (NPS surveys, contact center, customer reviews, complaints, mystery shopper studies, ad-hoc customer research etc.),
 </li>
 <li>
 Investigating the root cause of customer pain points, bring actionable insights to improve end to end customer journey,
 </li>
 <li>
 Strictly monitoring CX KPIs and presents weekly and monthly results to management board and internal stakeholders,
 </li>
 <li>
 Guiding the cross-discipline teams regarding Customer Journey improvements and follow up the actions,
 </li>
 <li>
 Identifying and driving improvements in the customer experience strategy for all touch points (E-commerce, stores, after sales, other services etc.),
 </li>
 <li>
 Managing the journey across platforms, channels, and touch points,
 </li>
 <li>
 Preparing and providing customer experience trainings within the organization (Store openings, CEM trainings in existing stores, etc.),
 </li>
 <li>
 Providing the necessary support in the demands and needs of the CEMs in the stores regarding customer experience processes,
 </li>
 <li>
 Managing 3rd party agencies regarding all Market Research activities for MediaMarkt Turkey,
 </li>
 <li>
 Leading and coaching the CX team,
 </li>
 <li>
 Managing CX projects and be part of all customers faced projects within the organization,
 </li>
 <li>
 Collaborating with global CX team to improve reporting tools and bring local needs to their attention,
 </li>
 <li>
 Following best practices for Customer Experience in OmniChannel world and adapt relevant practices.
 </li>
 </ul>
 
 
 
 
 In our journey which is driven with our goal of becoming the first choice as the trusted retailer for tailored solutions in a tech-driven world, we are growing rapidly with more than 102 stores today in Turkey. With the strength of MediaMarktSaturn Retail Group as the number one consumer electronics retailer in Europe, we bring technology together with our customers and make their lives easier with the services we offer. If you are a person who likes to think, speak with data and take action, it is time to join us!
 
 
 Sustainable growth is possible with equal opportunities and different perspectives. As MediaMarkt Turkey, we take care to avoid any discrimination such as race, religion, gender, sexual orientation, disability status. We think that all candidates who apply to us should have transparent, fair and equal rights. By trying to be a role model in our sector, we believe in the power of diversity and inclusion which help us to grow together.
 
 
 By applying to this job posting, you acknowledge that the individuals provided as references may be contacted for reference checks and their contact information has been shared with their knowledge and consent. You also consent to the retention of the information you provided to the Company during your job application for up to 1 year, for the purpose of assessing your suitability for similar positions that may arise in the future, after which it will be disposed of. If you are unable to fulfill the reference commitment or if you do not wish your resume to be retained, you may inform us.
 
 
 
 For detailed information regarding protection of your personal data you may access the following link:
 
 
 
 
 Ki&scedil;isel verilerinizin i&scedil;lenmesine dair ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in a&scedil;a&gbreve;&inodot;da link i&ccedil;erisinde yer alan ayd&inodot;nlatma bildirimimizi inceleyebilirsiniz;
 
 
 
 
 &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni
 
 
</div>

Customer Experience Department Manager

<div>
 
 
 Shape the Future with Data!
 
 
 
 
 
 
 Are you ready to make a real impact on customer journeys at TEB BNP Paribas? We are seeking a highly skilled
 
 CRM &amp; Data Analytics Manager
 
 to join our team. As
 
 data scientists
 
 our aim is to elevate customer success, and we are deeply committed to customer satisfaction.
 
 
 
 
 
 
 Role Overview:
 
 
 
 
 
 
 This role focuses on leveraging data analytics and models to drive sustainable improvements in customer journeys. You analyze customer data to propose and implement strategies that enhance customer satisfaction. Providing actionable insights to sales, marketing, digital, and customer service teams is crucial, and enabling them to make data-driven decisions and optimize performance
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Utilize data analytics to improve customer journeys and satisfaction
 </li>
 <li>
 Analyze customer feedback and interaction data
 </li>
 <li>
 Develop and implement strategies to enhance customer experiences
 </li>
 <li>
 Provide insights to various teams to support data-driven decision-making
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Statistics, Mathematics, Computer Science, or a related field
 </li>
 <li>
 
 
 Minimum of 4 years of experience in data analysis, reporting, and data visualization
 
 
 </li>
 <li>
 Proficiency in SAS, SQL, Python, or R for data analysis
 </li>
 <li>
 Strong ability to analyze complex data
 </li>
 </ul>
 
 
 
 
 Join us at TEB BNP Paribas and shape the future of customer experiences with data!
 
</div>

CRM & Data Analytics Manager

Turkcell

<div>
 
 Turkcell olarak yeteneklerimize e&scedil;siz insan deneyimi ya&scedil;atarak, de&gbreve;er yaratan s&uuml;rd&uuml;r&uuml;lebilir bir organizasyon in&scedil;a etmeyi ve i&scedil;veren markam&inodot;z&inodot; zirveye ta&scedil;&inodot;may&inodot; hedefliyoruz. Bu hedef do&gbreve;rultusunda benimsedi&gbreve;imiz de&gbreve;erlerimizi i&scedil; yap&inodot;&scedil; bi&ccedil;imlerimize yans&inodot;t&inodot;yoruz.
 
 
 
 
 
 
 
 Turkcell&rsquo;de Neye De&gbreve;er Veriyoruz?
 
 
 
 
 
 &Idot;nsan Odakl&inodot;l&inodot;k:
 
 E&scedil;siz insan deneyimi olu&scedil;turmak amac&inodot;yla uygulamalar&inodot;m&inodot;z&inodot;n merkezinde insan&inodot; konumluyor, &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n potansiyelini en &uuml;st d&uuml;zeye &ccedil;&inodot;karmay&inodot; ve onlar&inodot;n yeteneklerini geli&scedil;tirmeyi hedefliyoruz.
 
 
 
 Yenilik:
 
 &Idot;nsanlar&inodot;n hayat&inodot;nda fark yaratan yenilik&ccedil;i &ccedil;&ouml;z&uuml;mler &uuml;retmek, fikir ve teknolojileri ke&scedil;fetmek i&ccedil;in tutkulu bir &scedil;ekilde &ccedil;al&inodot;&scedil;&inodot;yoruz.
 
 🚀
 
 
 
 
 M&uuml;kemmellik:
 
 Dahil oldu&gbreve;umuz ve temas etti&gbreve;imiz her noktada m&uuml;kemmelliyeti hedefliyor, kendimize y&uuml;ksek standartlar belirliyor, ola&gbreve;an&uuml;st&uuml; sonu&ccedil;lar elde ediyoruz.
 
 🎯👌🏼
 
 
 
 
 &Idot;&scedil; Birli&gbreve;i:
 
 Ba&scedil;ar&inodot;n&inodot;n anahtar&inodot; olarak birlikte &ccedil;al&inodot;&scedil;may&inodot;, sayg&inodot; ve &scedil;effafl&inodot;k k&uuml;lt&uuml;r&uuml;n&uuml; te&scedil;vik ediyoruz. 👥🔗🧩
 
 
 
 M&uuml;&scedil;teri Odakl&inodot;l&inodot;k:
 
 M&uuml;&scedil;terilerimizin ihtiya&ccedil;lar&inodot;n&inodot; merkeze koyarak ola&gbreve;an&uuml;st&uuml; m&uuml;&scedil;teri deneyimleri sunmay&inodot; hedefliyoruz. 🤝🖇️
 
 
 
 S&uuml;rd&uuml;r&uuml;lebilirlik:
 
 M&uuml;&scedil;terilerimiz, &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z ve d&uuml;nyam&inodot;z i&ccedil;in s&uuml;rd&uuml;r&uuml;lebilir bir gelecek amac&inodot;yla &ccedil;al&inodot;&scedil;&inodot;yoruz.
 
 🌍
 
 
 
 
 
 
 
 
 Ne Bekliyoruz?
 
 
 
 <ul>
 <li>
 &Uuml;niversitelerin lisans veya &uuml;st&uuml; b&ouml;l&uuml;mlerinden mezun,
 </li>
 <li>
 S&ouml;zl&uuml; ve yaz&inodot;l&inodot; ileti&scedil;im becerileri kuvvetli olan,
 </li>
 <li>
 &Idot;yi derecede (yaz&inodot;l&inodot;/s&ouml;zl&uuml;) &Idot;ngilizce bilgisi olan,
 </li>
 <li>
 M&uuml;&scedil;teri deneyimi konusunda bilgi sahibi,
 </li>
 <li>
 Analitik d&uuml;&scedil;&uuml;nebilen, problem &ccedil;&ouml;zme yetene&gbreve;i geli&scedil;mi&scedil;,
 </li>
 <li>
 M&uuml;&scedil;teri deneyimi trendlerini ve teknolojilerini takip eden,
 </li>
 <li>
 Journey ve s&uuml;re&ccedil; tasar&inodot;m&inodot; konusunda &ccedil;al&inodot;&scedil;m&inodot;&scedil; veya bu konulara ilgisi olan,
 </li>
 <li>
 &Ccedil;oklu partilerle &ccedil;al&inodot;&scedil;ma ve proje y&ouml;netme kabiliyeti olan,
 </li>
 <li>
 Organizasyonel ve liderlik becerileri y&uuml;ksek,
 </li>
 <li>
 Sunum ve m&uuml;zakere becerileri y&uuml;ksek,
 </li>
 <li>
 Etkili ileti&scedil;im ve ikna becerilerine sahip, tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n,
 </li>
 <li>
 M&uuml;&scedil;teri odakl&inodot; d&uuml;&scedil;&uuml;nebilen, yarat&inodot;c&inodot;, bireysel motivasyonu y&uuml;ksek ve sonu&ccedil; odakl&inodot;,
 </li>
 <li>
 &Idot;nisiyatif alma becerisine sahip, proaktif ve inovatif yakla&scedil;&inodot;m sergileyebilen.
 </li>
 </ul>
 
 
 
 
 
 NOT: Bu pozisyon, y&ouml;netsel bir pozisyon de&gbreve;ildir.
 
 
 
 
 
 
 
 
 Turkcell&rsquo;de Kurumsal M&uuml;&scedil;teri Deneyimi K&inodot;demli Uzman&inodot; Rol&uuml; Ne Yapar?
 
 
 
 <ul>
 <li>
 Yapay zeka ve analitik yetkinlikler ile m&uuml;&scedil;teri deneyimi ve dijital d&ouml;n&uuml;&scedil;&uuml;m projelerinin y&ouml;netimini ger&ccedil;ekle&scedil;tirir.
 </li>
 <li>
 M&uuml;&scedil;teri Deneyiminde sekt&ouml;rel ve d&uuml;nya genelindeki yeni yakla&scedil;&inodot;mlar&inodot; ve teknolojileri takip eder.
 </li>
 <li>
 Design Thinking metodunu da kullanarak, journey baz&inodot;nda deneyim tasar&inodot;m&inodot;, haritaland&inodot;rma yapar.
 </li>
 <li>
 T&uuml;m kanallar&inodot;m&inodot;za gelen m&uuml;&scedil;teri &scedil;ikayetlerinin y&ouml;netim stratejisini belirler ve takip eder.
 </li>
 <li>
 M&uuml;&scedil;terimize temas edecek her lansman &ouml;ncesi, ilgili partilerle (sat&inodot;&scedil;, pazarlama, finans, hukuk &ndash; reg&uuml;lasyon) birlikte &ccedil;al&inodot;&scedil;arak deneyimi tasarlar,
 </li>
 <li>
 Deneyim tasar&inodot;m&inodot; yaparken, &scedil;irketimizin ana odaklar&inodot;ndan olan dijitalle&scedil;me stratejisine uygun olarak, m&uuml;&scedil;terilerimizin dijital uygulamalar&inodot;m&inodot;za y&ouml;nlenebilmelerini sa&gbreve;layacak d&uuml;zenlemeler yapar.
 </li>
 <li>
 Yeni teknolojik &ccedil;&ouml;z&uuml;mlere girdi sa&gbreve;lamak ve bunlar&inodot; g&uuml;nl&uuml;k uygulamalara entegre etmek i&ccedil;in teknoloji ekipleri ile yak&inodot;n &ccedil;al&inodot;&scedil;&inodot;r.
 </li>
 <li>
 Omnichannel CX stratejilerimize uygun &scedil;ekilde y&ouml;netti&gbreve;i s&uuml;recin etkilili&gbreve;ini artt&inodot;r&inodot;r.
 </li>
 <li>
 M&uuml;&scedil;terinin sesinin b&uuml;t&uuml;nsel olarak incelenmesi, u&ccedil;tan uca m&uuml;&scedil;teri deneyimi sa&gbreve;lamak i&ccedil;in t&uuml;m temas noktalar&inodot;n&inodot; irdeleyerek ihtiya&ccedil; duyulan aksiyonlar&inodot;n stratejisini belirler.
 </li>
 <li>
 M&uuml;&scedil;teri yolculu&gbreve;u i&ccedil; g&ouml;r&uuml;leriyle uyumlu olarak yenilik&ccedil;i kanal ve self servis &ccedil;&ouml;z&uuml;mleri &uuml;retir.
 </li>
 <li>
 M&uuml;&scedil;terilerimiz i&ccedil;in olu&scedil;turulan ad&inodot;mlar&inodot;n ve/veya olaylar&inodot;n kapsaml&inodot; bir &scedil;ekilde izlenmesini sa&gbreve;layabilmek i&ccedil;in gerekli olan sistemlerin ve performans g&ouml;stergelerinin olu&scedil;turulmas&inodot;n&inodot; sa&gbreve;lar.
 </li>
 <li>
 M&uuml;&scedil;teri Deneyiminin evrensel KPI&rsquo;lar&inodot;n&inodot;n d&uuml;zenli olarak takibini yapmak,
 </li>
 <li>
 Deneyimin kanal boyutunda bilgilendirmelerin zaman&inodot;nda ve eksiksiz yap&inodot;lmas&inodot;, scriptlerin haz&inodot;rlanmas&inodot;, yaz&inodot;l&inodot; bilgilendirmelerin (sms, push gibi) i&ccedil;eri&gbreve;ini olu&scedil;turulmas&inodot; ve do&gbreve;ru i&scedil;in do&gbreve;ru kanalda y&ouml;netilmesi i&ccedil;in gereken altyap&inodot;lar&inodot; haz&inodot;rlamak,
 </li>
 <li>
 Sekt&ouml;r&uuml;m&uuml;z&uuml;n D&uuml;zenleyici ve Denetleyici Kurumunun (BTK) esas ve y&ouml;netmeliklerine tam uyum sa&gbreve;layan deneyim aksiyonlar&inodot;n&inodot; almak.
 </li>
 </ul>
 
 
 
 
 
 
 Yan Haklar ve Faydalar
 
 
 
 
 Ekibimizin bir &uuml;yesi olarak, rekabet&ccedil;i bir &uuml;cret, esnek &ccedil;al&inodot;&scedil;ma d&uuml;zenlemeleri, kariyer geli&scedil;imi ve ilerleme f&inodot;rsatlar&inodot; gibi bir dizi yan hak ve fayda ile bulu&scedil;ma f&inodot;rsat&inodot; yakalayacaks&inodot;n. Detaylara "https://bit.ly/TurkcellTKusagi&rsquo;&rsquo; &uuml;zerinden ula&scedil;abilirsin. 🎁▶️
 
 
 
 
 
 
 *Turkcell bir e&scedil;it f&inodot;rsat i&scedil;verenidir ve &inodot;rka, renge, dine, cinsiyete, ulusal k&ouml;kene, etnik k&ouml;kene, ya&scedil;a, fiziksel g&ouml;r&uuml;n&uuml;&scedil;e veya duruma, medeni durumuna, askerlik durumuna bak&inodot;lmaks&inodot;z&inodot;n, t&uuml;m nitelikli ba&scedil;vuru sahiplerini istihdam i&ccedil;in de&gbreve;erlendirmeye al&inodot;r.
 
 
</div>

CUSTOMER EXPERIENCE MANAGER

Devoks

<div>
 
 
 Company Description
 
 
 
 
 
 
 Devoks is a Technology Solutions provider located in Istanbul, offering digital solutions and expertise to accompany your digital journey. With a focus on trust and transparent work practices, Devoks serves a diverse range of industries globally. Our team follows Agile methodology to ensure customer satisfaction by providing timely and tailored solutions in every project.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 
 We are seeking a skilled and motivated&nbsp;
 
 Business Analyst
 
 &nbsp;with&nbsp;
 
 3+ years of experience
 
 &nbsp;to join our growing team. In this role, you will work as a key liaison between business stakeholders and a cross-functional team of developers on an exciting&nbsp;
 
 e-commerce project
 
 . Your insights and analysis will help shape user-centric features, streamline workflows, and ensure that our digital products align with business goals.
 
 
 &nbsp;
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Collaborate with stakeholders to gather, analyze, and document business and functional requirements related to the e-commerce platform.
 </li>
 <li>
 Work closely with developers to translate requirements into clear, actionable tasks and ensure technical feasibility.
 </li>
 <li>
 Assist in defining user stories, acceptance criteria, and prioritizing backlogs in collaboration with the product owner.
 </li>
 <li>
 Analyze customer journeys, product performance, and conversion data to inform product improvements.
 </li>
 <li>
 Identify process inefficiencies and recommend system or workflow enhancements to improve user experience and business performance.
 </li>
 <li>
 Participate in sprint planning, daily stand-ups, demos, and retrospectives as part of an Agile/Scrum team.
 </li>
 <li>
 Ensure clear communication between business and technical teams throughout the project lifecycle.
 </li>
 <li>
 
 Support QA testing efforts by creating test scenarios, validating functionality against requirements, and collaborating with QA engineers to ensure product quality.
 
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Computer Science, Information Systems, or a related field.
 </li>
 <li>
 
 3+ years of experience
 
 &nbsp;as a Business Analyst, preferably on digital or e-commerce platforms.
 </li>
 <li>
 
 Experience in or understanding of QA processes, including writing test cases and validating business requirements through testing.
 
 </li>
 <li>
 Strong understanding of e-commerce business models, customer behavior, and platform workflows.
 </li>
 <li>
 Experience working directly with development teams in an Agile/Scrum environment.
 </li>
 <li>
 Proficiency in writing user stories, creating wireframes, and modeling business processes.
 </li>
 <li>
 Familiarity with tools such as JIRA, Confluence, Trello, or similar project management platforms.
 </li>
 <li>
 Strong analytical and problem-solving skills with a keen attention to detail.
 </li>
 <li>
 Excellent communication and collaboration skills.
 </li>
 </ul>
</div>

Business Analyst

NeviTech

<div>
 
 Company Description
 
 
 NeviTech is a growing team based in Istanbul, Turkey, specializing in healthcare, insurance, and telecommunication. We partner with our customers to deliver the best software experience. Our products and services include the Klassifier Cloud Automated Artificial Intelligence Platform, Multilanguage Speech to Text Solution, customer-specific LLM development, custom artificial intelligence model development, and custom software project development.
 
 
 
 
 
 Role Description
 
 
 This is a full-time hybrid role for a Senior Business Analyst with banking experience. The position is based in Istanbul, with some work from home acceptable. The Senior Business Analyst will be responsible for analyzing business processes, gathering and documenting business requirements, and ensuring that business objectives are met. Day-to-day tasks include conducting detailed business analysis, providing business process guidance, and collaborating with stakeholders to implement effective solutions.
 
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Analytical Skills and Business Analysis experience
 </li>
 <li>
 Strong Communication skills, both written and verbal
 </li>
 <li>
 Knowledge of Business Processes and the ability to provide insights
 </li>
 <li>
 Experience in gathering and documenting Business Requirements
 </li>
 <li>
 Excellent time management and organizational skills
 </li>
 <li>
 Ability to work independently and in a team setting
 </li>
 <li>
 Bachelor's degree in Business Administration, Information Technology, or a related field
 </li>
 </ul>
 
 Experience in the healthcare, insurance, or telecommunication industry is a plus
 
 
 Experienced in SQL,
 
 <ul>
 <li>
 Fluent in English in both verbal and written,
 </li>
 </ul>
 
 
 
 
 What will you do?
 
 <ul>
 <li>
 Business analysis and conceptual design,
 </li>
 <li>
 Analysis reconciliation with customers and end users,
 </li>
 <li>
 Analysis support for software development requests,
 </li>
 <li>
 Execution of functional tests and documentation process,
 </li>
 <li>
 Active participation in user tests and management of the process,
 </li>
 <li>
 Contribution to the creation of suitable solution proposals for banks according to their needs.
 </li>
 </ul>
 
 
 
</div>

Banking Business Analyst

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