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customer experience consultant

OISSG Consultancy

<div>
 
 We are seeking a
 
 Lead ISO / Service Excellence Consultant
 
 to support the implementation of a Service Excellence Management System aligned with international best practices.
 
 
 This role will contribute to strengthening organizational service delivery, complaints management, and customer satisfaction measurement frameworks.
 
 
 
 
 Key Responsibilities
 <ul>
 <li>
 Lead the technical implementation of service excellence and customer experience standards.
 </li>
 <li>
 Conduct integrated gap assessments and maturity evaluations.
 </li>
 <li>
 Contribute to system architecture design, governance structures, and operational controls.
 </li>
 <li>
 Define policies, procedures, and evidence structures required for certification readiness.
 </li>
 <li>
 Support implementation decisions and ensure alignment of documentation and tools with international standards.
 </li>
 <li>
 Provide technical leadership throughout the project lifecycle.
 </li>
 </ul>
 Requirements
 <ul>
 <li>
 Strong expertise in service excellence and customer experience frameworks, particularly standards such as:
 </li>
 </ul>
 
 
 
 <ol>
 <li>
 ISO 23592:2021
 </li>
 <li>
 ISO 10002:2018
 </li>
 <li>
 ISO 10004:2018
 </li>
 </ol>
 
 
 
 <ul>
 <li>
 Proven experience supporting organizations with ISO implementation or certification readiness.
 </li>
 <li>
 Knowledge of quality management frameworks such as ISO 9001:2015 is considered beneficial.
 </li>
 <li>
 Internal or Lead Auditor certification is an advantage.
 </li>
 <li>
 Experience in service transformation or public sector environments is preferred.
 </li>
 <li>
 
 Fluency in Arabic and English is required.
 
 </li>
 </ul>
</div>

Lead ISO / Service Excellence Consultant (On-Site | Qatar)

Commercial Bank

<div>
 
 Job Summary
 
 
 
 The designated role supports digital team with the following activities:
 
 
 <ul>
 <li>
 Supports in UAT activities during monthly digital releases.
 </li>
 <li>
 Plans for campaigns to support in customer communication for digital initiatives. Handles the customer queries related to call center in resolving customer complaints.
 </li>
 <li>
 Provides ideas to enhance customer experience on CB Digital banking.
 
 
 </li>
 </ul>
 
 
 Key Accountabilities
 
 
 
 
 
 Listed Below Are The Primary Responsibility Of This Role
 
 
 
 <ul>
 <li>
 Support Retail digital communications &amp; campaign management activities.
 </li>
 <li>
 Support UAT activities during monthly digital releases.
 </li>
 <li>
 Plan out release item translations to support multiple languages (mainly Arabic) in coordination with Marketing in providing labels, messages etc.
 </li>
 <li>
 Manage Digital email Box / respond to customer queries and coordinate with call center in resolving customer complaints.
 </li>
 <li>
 Perform digital training for frontline staff &amp; Call center staffs on releases
 </li>
 <li>
 Support conducting Customer Surveys.
 </li>
 <li>
 Perform marketing research on other banking apps / Services.
 
 
 </li>
 </ul>
 
 Qualifications, Experience
 
 
 
 
 Required Qualifications:
 
 
 
 Preferable a Bachelor's degree.
 
 
 
 Required Experience
 
 
 
 Minimum 3 years relevant experience in Digital Banking.
 
 
 Good Communication skillset (Verbal &amp; writing) - Preferably English/Arabic
 
 
 Ability to understand and support digital / technical processes.
 
 
 V.Good skillset in using Microsoft tools (Excel / Word / PowerPoint).
</div>

Customer Experience Officer

Tesla

<div>
 
 What To Expect
 
 
 As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies. You are driven by the mission of Tesla to accelerate the world&rsquo;s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
 
 
 
 What You'll Do
 
 
 
 <li>
 Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture,
 </li>
 <li>
 Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience,
 </li>
 <li>
 Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities,
 </li>
 <li>
 </li>
 <li>
 Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions,
 </li>
 <li>
 Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion,
 </li>
 <li>
 Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition,
 </li>
 <li>
 Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.
 
 
 
 </li>
 
 What You'll Bring
 
 
 
 <li>
 Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
 </li>
 <li>
 Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions,
 </li>
 <li>
 Ability to communicate information in an easy-to-understand manner,
 </li>
 <li>
 Proven track record of delivering excellent customer experiences,
 </li>
 <li>
 Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment,
 </li>
 <li>
 Flexibility to work on weekends and evenings as required,
 </li>
 <li>
 A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
 
 
 
 </li>
 Join the mission, apply today.
</div>

Customer Experience Specialist, Sales - Doha

<div>What to Expect<div>
As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies. You are driven by the mission of Tesla to accelerate the world&rsquo;s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.</div> 
What You'll Do<div><ul><li>
Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture,</li><li>
Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience,</li><li>
Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities,</li><li><ul><li> Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions,</li></ul></li><li>
Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion,</li><li>
Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition,</li><li>
Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.</li></ul></div> 

What You'll Bring<div><ul><li>
Excellent interpersonal skills with a natural ability to build rapport and engage with customers.</li><li>
Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions,</li><li>
Ability to communicate information in an easy-to-understand manner,</li><li>
Proven track record of delivering excellent customer experiences,</li><li>
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment,</li><li>
Flexibility to work on weekends and evenings as required,</li><li>
A passion for Tesla's mission to accelerate the world's transition to sustainable energy.</li></ul>
Join the mission, apply today.</div> 
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. 
 
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</div>

Qatar Airways

<div>
 Job title
 
 
 Customer Experience Quality Specialist | Product Development &amp; Design
 
 
 Ref #
 
 
 229735
 
 
 Location
 
 
 Qatar - Doha
 
 
 Job family
 
 
 Corporate &amp; Commercial
 
 
 <ul>
 <li>
 Closing date: 31-Mar-2026
 
 
 </li>
 </ul>
 At Qatar Airways, we craft cutting- edge inflight products, enhance passenger comfort, and drive innovation in aviation design.
 
 
 From concept to launch, our Product Development and Design (PDD) Team collaborates with industry leaders to create products that set new standards in travel.
 
 
 If you are passionate about innovation, customer experience, technology, and design, this is your chance to contribute and make a lasting impact in the aviation industry.
 
 
 Join our Product Development and Design Team that transforms ideas into reality and shape the future of airline experiences.
 
 
 
 
 About The Role
 
 
 
 
 As a
 
 Customer Experience Quality Specialist
 
 , you will play a pivotal role in safeguarding and elevating our service standards, ensuring that Qatar Airways remains the benchmark for excellence in global aviation.
 
 
 You will act as a trusted auditor and experience champion, conducting end-to-end evaluations of the customer journey&mdash;both digital and physical. From testing mobile apps, websites, and live chat platforms to assessing airport facilities and inflight services, you will uncover insights that drive innovation and operational excellence. Your expertise will help shape strategic decisions, improve processes, and enhance customer satisfaction by rapidly adapting to evolving expectations.
 
 
 You will analyse key performance metrics such as NPS and customer ratings, maintain advanced reporting platforms, and collaborate with cross-functional teams to bridge design, operations, and training. Through competitor benchmarking and trend analysis, you will influence the development of engagement standards, KPIs, and service propositions that keep Qatar Airways ahead of the curve.
 
 
 
 As a Customer Experience Quality Specialist, You Will:
 
 
 
 <ul>
 <li>
 Conduct comprehensive audits of the entire customer journey&mdash;digital and physical&mdash;acting as a mystery shopper to uncover actionable insights.
 </li>
 <li>
 Evaluate all customer touchpoints, including mobile apps, websites, live chat, bots, social media, and airport facilities, identifying opportunities to enhance engagement and satisfaction.
 </li>
 <li>
 Analyze customer feedback, NPS dashboards, and industry trends to inform strategic improvements and maintain Qatar Airways&rsquo; competitive edge.
 </li>
 <li>
 Collaborate with cross-functional teams to bridge design, operations, and training, ensuring seamless implementation of service enhancements.
 </li>
 <li>
 Develop and maintain advanced reporting platforms that deliver clear, data-driven insights for leadership decision-making.
 </li>
 <li>
 Contribute to the evolution of customer journey design, engagement standards, and KPIs across ground, digital, and inflight experiences.
 
 
 </li>
 </ul>
 
 Be part of an extraordinary story
 
 
 
 Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
 
 
 Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.
 
 
 Together, everything is possible.
 
 
 
 Qualifications
 
 
 
 
 About You
 
 
 
 A successful candidate should possess the following experience and qualifications:
 
 
 <ul>
 <li>
 Diploma/Bachelor&rsquo;s degree or Equivalent with minimum 5+ years of experience of leading end-to-end customer experience quality audits for digital, product, service design and / or operations in luxury hospitality, Michelin Star and / or high-end restaurants, cruise liners and / or full-service airline.
 </li>
 <li>
 Intermediate to advanced skill in MS Office and visualization tools such as Power BI, Pisano, Qualtrics
 </li>
 <li>
 Experience in a customer facing role with experience in a supervisory role.
 </li>
 <li>
 Excellent understanding of customer experience and ability to interpret complex data and translate insights into actionable recommendations.
 </li>
 <li>
 Exceptional communication and collaboration skills to influence stakeholders and drive change.
 </li>
 <li>
 A proactive mindset, attention to detail, and commitment to maintaining the highest standards of excellence.
 </li>
 <li>
 Strong understanding of digital platforms, customer engagement strategies, and emerging trends.
 
 
 </li>
 </ul>
 
 
 About Qatar Airways Group
 
 
 
 
 Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.
 
 
 So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.
 
 
 
 
 How To Apply
 
 
 
 
 If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing the application form.
 
 
 
 
 About Qatar Airways Group
 
 
 
 
 Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.
 
 
 So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
 
 
 https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=229735
</div>

Customer Experience Quality Specialist | Product Development & Design

Al-Attiya Motors And Trading Company - KIA Motors

POSITION: FLEET SALES CONSULTANTJOB DESCRIPTION:The Automotive Fleet Sales Consultant is responsible for developing and managing relationships with commercial clients, businesses, government agencies, and organizations requiring multiple vehicle purchases or long-term fleet solutions. This role focuses on prospecting, consultative selling, contract negotiation, and ongoing account management to drive fleet sales growth and customer retention.Job Type: Full-time

FLEET SALES CONSULTANT

Step In Property

Job Title: Property Consultant Location: Qatar Company: Step In PropertyJob Summary:The Property Consultant is responsible for assisting clients in buying, selling, and leasing residential and commercial properties. The role focuses on providing exceptional customer service, understanding client needs, and guiding them through every step of the property transaction process. The consultant must be proactive, knowledgeable about the real estate market, and capable of achieving monthly sales or leasing targets.Key Responsibilities:<ul><li>Assist clients in finding suitable properties that match their needs, preferences, and budget.</li><li>Promote and market available listings through various platforms and marketing strategies.</li><li>Conduct property viewings and provide accurate information about the property and its features.</li><li>Negotiate offers between landlords, tenants, buyers, and sellers to achieve successful deals.</li><li>Maintain and update property listings on CRM systems and company websites.</li><li>Build and maintain long-term relationships with clients and property owners.</li><li>Keep up-to-date with real estate laws, market trends, and competitor listings.</li><li>Coordinate with the marketing and admin team for document preparation and deal finalization.</li><li>Meet and exceed assigned sales or leasing targets.</li><li>Represent the company professionally and uphold its values in all client interactions.</li></ul>Qualifications &amp; Skills:<ul><li>Proven experience in real estate sales or leasing (preferred).</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Strong customer service orientation and interpersonal skills.</li><li>Self-driven, goal-oriented, and able to work under minimal supervision.</li><li>Knowledge of CRM tools and real estate platforms.</li><li>Fluent in English; Arabic is an advantage.</li><li>Valid Qatar driving license and Car (preferred).</li></ul>Compensation:<ul><li>Commission only basis.</li></ul>Job Type: Full-timeJob Type: Full-timePay: QAR10,000.00 - QAR30,000.00 per monthApplication Question(s):<ul><li>Do you have a Car and Driving Licensed?</li><li>How long have you been here in Qatar?</li><li>Do you have a valid QID, and what type of Visa do you have?</li><li>This job is on a Full Commission Only Basis. We didn't give any basic salary. Are you ok with that?</li></ul>

PROPERTY CONSULTANT

Explore 1963+ Customer experience consultant in Doha this March. Find roles across top companies and apply now to boost your career.

1963 customer experience consultant jobs In Doha

Lead ISO / Service Excellence Consultant (On-Site | Qatar)

Customer Experience Officer

Customer Experience Specialist, Sales - Doha

Customer Experience Specialist, Sales - Doha

Customer Experience Quality Specialist | Product Development & Design

FLEET SALES CONSULTANT

PROPERTY CONSULTANT