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customer experience consultant

MAERSK

<div><h2 class="jobSectionHeader">Opportunity
</h2><div><div>Are you a customer‑oriented professional with a passion for delivering exceptional service within the world of logistics and supply chain ? Do you bring high energy , a dynamic mindset, and a drive to excel in operational environments where precision and speed matter? 
 
If so, this temporary role could be the perfect fit.
We are excited to offer an opportunity to join us as a Customer Experience Consultant in Izmir , where you will be part of a high‑performing team dedicated to delivering world‑class service across the logistics and maritime transport chain.
What We Offer
At Maersk, we put you in control of your career. You&rsquo;ll be trusted, empowered, and supported to take on new challenges and grow professionally .
 
As part of a global logistics leader at the heart of world trade, you&rsquo;ll have the opportunity to make a meaningful impact on a global scale.
With a presence in more than 130 countries, you&rsquo;ll have access to diverse career paths across borders, cultures, and disciplines. Wherever your ambitions lie, Maersk can help you get there. ✨
Key Responsibilities
<ul><li>Manage and monitor the end‑to‑end shipment lifecycle , ensuring operational excellence across all logistics touchpoints.
</li><li>Coordinate with internal and external stakeholders involved in cargo handling, vessel operations, port activities, and inland transportation .
</li><li>Orchestrate the overall flow of shipments, ensuring alignment between booking, documentation, customs, warehousing, and final delivery.
</li><li>Provide value‑adding logistics solutions through strong process understanding and operational insight.
</li><li>Resolve queries from shippers, customers, Key Account Managers, and operational partners with speed and accuracy.
</li><li>Maintain a customer‑centric yet operations‑driven approach to prevent errors and drive continuous improvement.
</li><li>Prepare, verify, and submit logistics documentation (B/L, invoices, certificates, etc.) accurately and on time.
</li><li>Support cross‑sell and up‑sell initiatives by identifying logistics opportunities that enhance customer supply chains.
</li><li>Adhere to Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) to ensure compliance and consistency.
</li><li>Identify process deviations, operational risks, and bottlenecks, and communicate them proactively.
</li>Maintain proactive communication with customers, including participation in operational and performance calls <li>.
</li><li>Record and report performance insights, highlighting service wins, failures, and improvement opportunities.
</li><li>Collaborate closely with KCMs and the Commercial team to strengthen customer relationships through operational reliability.
</li><li>Comply with customer‑specific SOPs and monitor related KPIs to ensure service delivery meets contractual expectations.
</li><li>Execute reports and operational tasks assigned by the Team Leader or Manager.
</li></ul>We Are Looking For
<ul><li>Proven experience in logistics, supply chain, or a logistics‑focused environment &mdash; ideally within maritime, freight forwarding, or port operations.
</li><li>Fluency in English
</li><li>Excellent communication and stakeholder management skills across operational and commercial teams.
</li><li>Strong customer‑centric mindset combined with a solid understanding of logistics processes.
</li><li>Results‑driven, organized, and able to perform under pressure in fast‑paced operational settings.
</li>A collaborative team player<li> with a proactive, solution‑oriented approach.
</li><li>Solid understanding of end‑to‑end operational flows, including booking, documentation, customs, and cargo movement.
</li><li>A sense of urgency and persistence in driving issues to closure.
</li>A positive, proactive attitude<li> and a passion for delivering operational excellence.
</li></ul>Please note that working days are: Sunday- Thursday
We look forward to receiving your application in English
</div></div>#RPO ##LI-PW1
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. 
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</div>

Customer Experience Consultant

Swissôtel

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Job Description<ul><li>
Offer consistently professional, friendly, warm and engaging service</li><li>
Be available for guests at all times as a point of contact</li><li>
Maintain effective communication with all related departments to ensure a smooth service delivery</li><li>
Ensure that the rooming of all guests is according to the Swissotel standards</li><li>
Maintain an up to date knowledge of the hotel and local services and supply information and respond to guest queries</li><li>
Deal promptly, efficiently and pleasantly with any queries</li><li>
Establish, promote and maintain good public relations and enhances sales for the hotel at every opportunity</li></ul> 

Qualifications 
Qualifications<ul><li>
Previous customer related experience required</li><li>
Highly responsible &amp; reliable</li><li>
Ability to work cohesively with fellow colleagues as part of a team</li><li>
Strong interpersonal and problem solving abilities</li><li>
Prior experience working with Opera or a related system</li><li>
Strong interpersonal and problem solving abilities</li><li>
Fluency in English, additional languages are a plus</li></ul> 

Additional Information 
Note: Customization may be included for any specific local or legislative requirements, such as work permits</div>

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2 customer experience consultant jobs In Izmir

Customer Experience Consultant

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