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customer experience consultation & pre-sales supervisor

customer experience consultation pre sales supervisor

e& CX Solutions Egypt

<div>
 
 
 
 Role Objective
 
 
 
 
 The Consultation &amp; Pre-Sales Supervisor will play a key role in supporting new business growth by reviewing RFPs (Requests for Proposals), developing tailored solutions, and carrying out consultation activities with prospective clients. The role ensures that e&amp; CX Solutions positions itself competitively in the BPO market by aligning client requirements with innovative service offerings, operational capabilities, and CX excellence frameworks.
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Review, analyze, and respond to new business RFPs, ensuring alignment with client requirements and internal capabilities.
 </li>
 <li>
 Support in preparing pre-sales proposals, presentations, and solution documents tailored to client needs.
 </li>
 <li>
 Conduct consultation sessions with clients to understand challenges, objectives, and expectations.
 </li>
 <li>
 Collaborate with operations, WFM, quality, and technology teams to design cost-effective and scalable solutions.
 </li>
 <li>
 Provide insights on market trends and competitive positioning to strengthen solution design.
 </li>
 <li>
 Support commercial teams in client negotiations by presenting operational and CX expertise.
 </li>
 <li>
 Ensure proposals highlight value-added elements such as digital, AI, and CX-driven transformation.
 </li>
 <li>
 Maintain a knowledge base of best practices, benchmarks, and case studies to support pre-sales activities.
 </li>
 </ul>
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Communications, or related field.
 </li>
 <li>
 3-5 years of experience in pre-sales, solution design, or business consulting within the BPO/contact center industry.
 </li>
 <li>
 Strong understanding of RFP processes, client engagement, and commercial frameworks.
 </li>
 <li>
 Knowledge of BPO operating models, CX performance metrics, and digital/AI-enabled solutions.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management skills.
 </li>
 <li>
 Strong analytical ability to design solutions that balance cost, efficiency, and customer impact.
 </li>
 </ul>
 
 
 
 
 
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Customer-centric mindset with solution-oriented approach.
 </li>
 <li>
 Strong business acumen and commercial awareness.
 </li>
 <li>
 Analytical and detail-oriented in reviewing requirements and designing solutions.
 </li>
 <li>
 Ability to collaborate cross-functionally and influence stakeholders.
 </li>
 <li>
 Confident presenter and communicator with executive presence.
 </li>
 </ul>
 
 
</div>

Customer Experience Consultation & Pre-Sales Supervisor

51Talk

<div>
 
 
 About Us:
 
 
 
 51Talk, a publicly listed multinational company, is a leading online English education platform connecting learners with certified teachers for personalized, one-on-one lessons. Founded in 2011, it leverages innovative technology to provide affordable, high-quality language education.
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Proactively contact potential customers from company-provided lists, clearly explaining our services and offerings.
 </li>
 <li>
 Arrange trial classes for potential customers and closely monitor their attendance, ensuring they join the scheduled sessions.
 </li>
 <li>
 Handle pre-sales inquiries and provide timely, accurate information to customers.
 </li>
 <li>
 Regularly review customer needs with the team and contribute ideas to improve pre-sales service processes and marketing strategies.
 </li>
 <li>
 Assist with administrative tasks such as compiling reports and completing assignments from the supervisor.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 At least 1 year of experience in sales, customer service, or any related field.
 </li>
 <li>
 Able to communicate in English, B1 or above is required.
 </li>
 <li>
 Strong patience and resilience, with excellent verbal communication skills.
 </li>
 <li>
 Able to handle a high volume of outbound calls daily.
 </li>
 </ul>
 
 
 
 
 
 Location:
 
 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302, Egypt
 
 
 
 Working Hours:
 
 Sunday &ndash; Thursday, 12pm &ndash; 9pmSaturday, 12pm &ndash; 4pm
 
 
 
</div>

Sales Consultant (Telesales)

Air Arabia

<div>
 
 Job Purpose
 
 
 
 Acts as the airline&rsquo;s ambassador; strives to achieve customers&rsquo; loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers&rsquo; experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Conduct
 
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends &ldquo;Briefing&rdquo; to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.
 
 
 </li>
 </ul>
 
 Safety Measures
 
 
 
 <ul>
 <li>
 Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
 </li>
 <li>
 Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
 </li>
 <li>
 Administers first aid to passengers where necessary.
 </li>
 <li>
 Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
 <li>
 Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft logbook as per the Airline and Civil Aviation Authority&rsquo;s adopted procedures.
 </li>
 <li>
 Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
 </li>
 <li>
 Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
 </li>
 <li>
 Contributes to maximizing on-board revenue and &ldquo;Charity Cloud&rdquo; program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
 </li>
 <li>
 Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Crosschecking And Reports
 
 
 
 <ul>
 <li>
 Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
 </li>
 <li>
 Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.
 </li>
 <li>
 Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
 </li>
 <li>
 Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.
 </li>
 <li>
 Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of &lsquo;Cabin Supervisor&rsquo; when designated as such by the Captain.
 </li>
 <li>
 Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
 </li>
 <li>
 Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
 </li>
 <li>
 Training in First Aid, Safety and Emergency Procedures are an added value.
 </li>
 <li>
 Fit to fly, has good general health, no serious medical conditions or chronic diseases.
 </li>
 <li>
 Presentable, friendly, demonstrates cheerful and positive attitude even under stress.
 </li>
 <li>
 Customer service oriented, capable of understanding and attending to customers&rsquo; needs and requests.
 </li>
 <li>
 Capable of handling difficult situations and angry customers without compromising corporate image.
 </li>
 <li>
 Focused, capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful results.
 </li>
 <li>
 Proactive, self-motivated, demonstrates initiative and positive teamwork competency.
 </li>
 <li>
 Very good verbal and written communication skills.
 </li>
 <li>
 Excellent time management and problem-solving skills.
 </li>
 <li>
 Proficient in Microsoft Office.
 </li>
 <li>
 Fluent in English Language. Other languages are an advantage based on the Airline requirements
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Fresh graduates are encouraged to apply for this role.
 </li>
 <li>
 Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value.
 </li>
 <li>
 Active cabin crew license is an advantage.
 </li>
 <li>
 Capable of working in shift pattern and for extended working hours.
 </li>
 <li>
 Shows high flexibility and adaptability to frequent changes and busy schedules.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.
 </li>
 </ul>
</div>

Cabin Crew - Cairo

WAJHA DEVELOPMENTS

<div>
 
 
 Company Description
 
 
 
 
 
 Wajha Developments is a leading real estate developer with over 35 years of expertise in engineering and contracting. Operating since 1991, the company builds refined communities in East Cairo, West Cairo, and Coastal destinations, known for their lasting value and unique identity. With a vision to create inspiring spaces, Wajha Developments is committed to excellence and innovation in real estate. The company prides itself on a strong foundation and a legacy of creating impactful spaces.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time on-site role for a Sales Supervisor based in New Cairo. The Sales Supervisor will be responsible for leading a sales team, setting and achieving sales targets, and ensuring exceptional customer service. Daily tasks will include managing and training team members, analyzing sales metrics, creating performance reports, and developing strategies to enhance performance. The role also involves building strong relationships with clients to meet and exceed sales goals while upholding company values.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Strong Team Management and Training skills to effectively lead and develop the sales team
 </li>
 <li>
 Excellent Customer Service and Communication skills for building relationships and ensuring client satisfaction
 </li>
 <li>
 Proven Analytical Skills to monitor sales data and develop performance optimization strategies
 </li>
 <li>
 Ability to provide strategic direction and establish a results-driven team environment
 </li>
 <li>
 Prior experience in sales or real estate is an advantage
 </li>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field
 </li>
 </ul>
</div>

sales Supervisor

OneHealth

<div>
 
 
 Purpose of Job:
 
 
 <ul>
 <li>
 Answers inbound calls and respond to customer requests to ensure customer satisfaction. ... Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer's problems &amp; complaints to ensure achieving the FCR target.
 </li>
 </ul>
 
 
 
 
 
 Duties and Responsibilities:
 
 
 <ul>
 <li>
 ln charge of numerous tasks ranging from patient communications to relaying information to providers.
 </li>
 <li>
 Handles incoming or outgoing customer / patient calls, social media, and other communication channels.
 </li>
 <li>
 Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey, or support issues.
 </li>
 <li>
 Ensure that each appointment is scheduled correctly and in harmony with provider&rsquo;s preference.
 </li>
 <li>
 Perform new patient pre-registration. Positively verifies/updates patient identity, demographics, insurance and all other data as required. Verifies insurance eligibility. Obtain complete and accurate clinical and financial information during the scheduling process.
 </li>
 <li>
 Obtain copy of insurance card, photo ID... etc. to be stored in Electronic Medical Record. Complete all documentation in accordance with department policy and procedure.
 </li>
 <li>
 Utilize and document all conversations, demographics to Electronic Medical Record timely, accurately and efficiently.
 </li>
 <li>
 Reschedule appointment for patients who did not show or cancel.
 </li>
 <li>
 Transfer or schedule a teleconsultation call for our patient to meet our experienced doctors remotely for a medical consultation.
 </li>
 <li>
 Triage calls according to priority and urgency, transferring calls as necessary.
 </li>
 <li>
 Explain and enroll patients in the patient portal.
 </li>
 <li>
 Follow guidelines and coordinate communications with clinical areas to accommodate the customers&rsquo; requests.
 </li>
 <li>
 Attend and actively participate in all department, team and/or committee meetings.
 </li>
 <li>
 Maintain knowledge of multiple insurance companies&rsquo; requirements
 </li>
 <li>
 Respond to patient requests in a timely manner, accurately and efficiently documenting and tasking messages.
 </li>
 <li>
 Maintain a professional and courteous manner while protecting confidential patient information.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any field.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 Experience in a call center or high-volume call position, preferred
 </li>
 <li>
 Pharmaceutical/ Insurance/ medical/ healthcare background is a plus
 </li>
 <li>
 Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Good in English.
 </li>
 <li>
 Customer Oriented.
 </li>
 <li>
 Excellent communication skills and customer handling skills.
 </li>
 <li>
 Strong problem solving and analytical skills
 </li>
 <li>
 Flexible team player.
 </li>
 <li>
 Eagerness to learn and be a pillar of support for the larger brand team.
 </li>
 <li>
 Proactive and Energetic.
 </li>
 <li>
 Action Oriented and detail driven.
 </li>
 </ul>
</div>

Customer Care Agent / Call Center

ICPM

<div>
 
 
 Company description
 
 
 
 ICPM one of bin laden companies group in Egypt which products all materials for construction projects like aluminum, glass, wooden, precast, cements products, metal and steel, ready mix concrete.
 
 
 
 
 
 
 Job Purpose
 
 
 
 Responsible for generating sales, managing client accounts, and providing technical expertise in aluminum and glass fa&ccedil;ade systems. The Senior Sales Engineer ensures that customer requirements are fully met with optimized technical and commercial solutions, while achieving company sales targets and expanding market presence.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1- Sales &amp; Business Development
 
 
 <ul>
 <li>
 Identify and pursue new business opportunities in fa&ccedil;ade, curtain wall, cladding, and glazing projects.
 </li>
 <li>
 Build and maintain strong relationships with consultants, architects, contractors, and developers.
 </li>
 <li>
 Achieve assigned sales targets and contribute to revenue growth.
 </li>
 </ul>
 
 
 
 
 
 2- Technical Support &amp; Consultation
 
 
 <ul>
 <li>
 Understand project specifications and recommend appropriate aluminum and glass fa&ccedil;ade solutions.
 </li>
 <li>
 Provide technical presentations, product samples, and design proposals.
 </li>
 <li>
 Coordinate with engineering and design teams for customized solutions.
 </li>
 </ul>
 
 
 
 
 
 3- Project &amp; Account Management
 
 
 <ul>
 <li>
 Prepare and negotiate quotations, tenders, and contracts.
 </li>
 <li>
 Manage key accounts and ensure long-term client satisfaction.
 </li>
 </ul>
 
 
 
 
 
 4- Market &amp; Strategy Development
 
 
 <ul>
 <li>
 Monitor market trends, competitor offerings, and pricing strategies.
 </li>
 <li>
 Provide input on product development and market expansion.
 </li>
 <li>
 Support marketing initiatives such as exhibitions, seminars, and presentations.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Civil Engineering, Architecture, or related field with minimum general grade good&gt;
 </li>
 <li>
 5&ndash;8 years of experience in sales of aluminum &amp; glass fa&ccedil;ades, curtain walls, cladding, or construction-related systems.
 </li>
 <li>
 Strong technical knowledge of fa&ccedil;ade systems, glazing, aluminum profiles, and installation methods.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills.
 </li>
 <li>
 Proven track record of managing large-scale fa&ccedil;ade projects.
 </li>
 <li>
 Proficiency in MS Office; knowledge of AutoCAD or fa&ccedil;ade design software is an advantage.
 </li>
 </ul>
 
 
 
 
 
 Key Skills
 
 
 <ul>
 <li>
 Sales and negotiation expertise
 </li>
 <li>
 Deep technical knowledge of fa&ccedil;ade and glazing systems
 </li>
 <li>
 Project management and coordination skills
 </li>
 <li>
 Strong client relationship management
 </li>
 <li>
 Market awareness and business acumen
 </li>
 </ul>
</div>

Aluminum and glass façade senior sales engineer

DHL Express

<div>
 
 Role Purpose:
 
 
 
 Responsible for the day-to-day tasks of the CS Gateway Team, ensuring regional and global CS and operations standards are achieved. This role focuses on acquiring accurate information from customers to expedite customs clearance formalities and resolving clearance issues effectively.
 
 
 
 Key Responsibilities:
 
 
 
 
 Customer Service &amp; Communication:
 
 
 
 
 <ul>
 <li>
 Provide a high level of customer service and professionalism, ensuring all telephone calls are answered within DHL standards.
 </li>
 <li>
 Deal extensively with customers to resolve customs clearance issues while effectively coordinating with other DHL stations.
 </li>
 <li>
 Acquire accurate and up-to-date information from customers via phone or email to expedite clearance formalities.
 </li>
 <li>
 Maintain regular contact with internal and external customers regarding held shipments.
 </li>
 <li>
 Resolve specific disputes and provide advice on technical issues to customers.
 
 
 
 </li>
 </ul>
 
 Customs Clearance &amp; Operations:
 
 
 
 
 <ul>
 <li>
 Liaise with customs officials regarding specific duties payable and problem shipments to resolve disputes.
 </li>
 <li>
 Ensure pre-clearance efficiency by obtaining data from systems (DCC/DCE/CIA/GIA/GEMA) to inform customers of arrival and status.
 </li>
 <li>
 Ensure all shipments have a Bill of Entry and a notification of charges before dispatch for delivery.
 </li>
 <li>
 Ensure original paperwork is pulled from the warehouse for timely and efficient clearance.
 
 
 
 </li>
 </ul>
 
 Process Management &amp; Administration
 
 
 
 
 <ul>
 <li>
 Scan paperwork, extract information from systems, and input checkpoints to ensure compliance with network standards.
 </li>
 <li>
 Update DCE manual comments to provide the network with clear visibility on the shipment's current status.
 </li>
 <li>
 Maintain customer databases to capture recent shipment status and retain new data.
 </li>
 <li>
 Ensure all KPIs are retained at the highest level of performance and report to the Manager/Supervisor for action.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree.
 </li>
 <li>
 Experience in Customer Service, Logistics, or Clearance is preferred.
 </li>
 <li>
 High level of stress tolerance and passion for customer delight.
 </li>
 <li>
 Good interpersonal skills and the ability to build relationships.
 </li>
 <li>
 Attention to detail and good communication skills.
 </li>
 <li>
 Team player who works cooperatively with others to achieve targets.
 </li>
 </ul>
</div>

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