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customer experience manager

Alshaya Group

The below Key Performance Areas include but are not limited to:Lead and develop a high-performing team through succession planning, talent development, and structured performance management to ensure exceptional customer service.Stay current with fashion trends and styling techniques to enhance product offerings and proper customer engagement.Collaborate with the Store Manager to set and achieve sales and profit goals by delivering outstanding customer experience and Monitoring Service KPIs.Regularly update online platforms, such as Google Business profiles, to showcase the latest trends and campaigns, driving increased store traffic.Investigating and resolving complex customer concerns promptly, fostering customer satisfaction and loyalty.Motivate and lead staff to consistently provide the highest level of customer service, aligning with company standards and policies, while ensuring compliance with legal requirements and Alshaya H&amp;M standards.Promoting loyalty programs, enhancing the process of enrolling new members, loyalty transaction linkage and rewards redemptions to enhance customer retention.Knowledge:Conflict managementTrainingCustomer first mindsetExperience:Experience in managing or supervising people in a similarly fast-paced setting, confident to deal with the many different challenges each day. Experience in providing customer service supportSkills:Excellent communication skills and the ability to lead, train and develop a team5 years  experience in Customer Service, with at least 2 years in a managerial positionCustomer service orientation, strong customer-facing and communication skillsIndependent and proactive with a positive attitude and strong ability to take ownershipDetail-oriented and process-focused and strong at quantitative/qualitative analysisExcellent written and spoken communication skills in Arabic and EnglishHighly organized and able to structure and execute multiple processes simultaneouslyComfortable with quick changes, novel issue resolution, and ambiguityPassion for fast-paced fashion retail is a plusAwareness of the industry s latest Fashion trends

Customer Experience Manager

Track24

Overview Build Something ExtraordinaryAre you ready to lead customer success at one of the most exciting moments in a company's growth? At Track24 and through AtasNXT, we're transforming how organisations fulfil their duty of care. As our Customer Experience Manager, you'll own the complete customer journey during a pivotal scaling phase, combining strategic vision with hands-on impact. Why This Role is Different <ul><li>Build, Don't Just Manage: Shape our customer success function from its foundations - designing scalable processes, driving team culture, and creating frameworks for rapid expansion. You'll architect the future, not maintain the status quo.</li><li>Strategic + Hands-On: Lead a growing team (currently 2 reports) while personally stewarding our most strategic accounts. Present to C-suite clients one day, solve complex challenges the next. You'll have real variety and genuine impact.</li><li>Voice at the Table: Your insights will directly influence product development and business strategy. Join us at the sweet spot-established enough to have momentum, early enough for you to make your mark.</li></ul> What You'll Do <ul><li>Build and mentor a high-performing team, establishing the processes and culture that will define our customer success function.</li><li>Personally manage strategic customer relationships, conducting business reviews and identifying expansion opportunities.</li><li>Own the complete renewal cycle-from planning through negotiation to completion-targeting 95%+ renewal rates.</li><li>Develop relationships with key technology and channel partners, creating joint initiatives that amplify customer success.</li><li>Champion AI transformation initiatives, implementing health scoring systems and digitising onboarding processes.</li><li>Translate customer insights into actionable strategies that shape our product roadmap.</li></ul> Requirements What You Bring <ul><li>Experience in customer success or account management within B2B SaaS/technology, with experience leading teams.</li><li>Track record managing portfolios worth £500K+ ARR in scaling environments.</li></ul>Skills: You're equally comfortable presenting to executives and mentoring team members. You see patterns in data, build genuine customer relationships, and thrive in the controlled chaos of growth. You're resilient, strategic, and energised by solving complex problems.Education: Bachelor's degree in Business, Marketing or related field required. Benefits What's In It For You <ul><li>Financial: Competitive base salary + commission + comprehensive travel expenses</li><li>Impact: Your fingerprints on everything we build at a critical inflection point</li><li>Variety: Travel to customer and partner sites (up to 25%)-including international destinations</li><li>Autonomy: Own your domain with the resources and trust to execute your vision</li><li>Growth: Be part of an AI transformation journey</li></ul> Ready to Make Your Mark? If you're excited by building something meaningful and creating customer experiences that set the standard, we want to hear from you. This isn't just another customer success role - it's an opportunity to define what exceptional looks like.Track24/AtlasNXT is committed to building diverse teams and creating an inclusive workplace.Please note: We are not accepting applications via recruitment agencies for this role.

SARA Group

At SARA Group, authenticity is at the heart of everything we do. We believe in staying true to our values, fostering open collaboration, and continuously pushing ourselves to reach new heights. By being our genuine selves, we create a culture where ideas flow, connections deepen, and great results follow. If you're ready to bring your creative energy and marketing expertise to a place that values authenticity, then this opportunity is for you.We're looking for a Customer Experience Manager to lead the creation of our customer experience function from the ground up. This is a rare opportunity to architect the systems, processes, and insights that will shape how we connect with our customers across both retail and B2B channels. You'll work closely with Sales, Marketing, and Retail teams to centralize customer data, uncover valuable insights, and enable action plans that drive engagement, loyalty, and growth. What You'll Do: Build the Foundation: Select and implement the right CRM platform, ensuring it integrates seamlessly with our retail and B2B operations. Connect the Dots: Map and unify customer touchpoints across Sales, Retail, Projects, and Marketing to create a single source of truth. Turn Data into Decisions: Consolidate and analyse customer insights, providing clear reports and recommendations for business stakeholders. Enable the Teams: Partner with Sales and Marketing to transform insights into targeted, impactful initiatives that improve customer engagement and retention. Manage the Function: Lead a small team to handle day-to-day CRM operations, data accuracy, and customer follow-up. Lay the Groundwork for Loyalty: Prepare the business for future loyalty programs, VIP customer management, and proactive engagement campaigns.What You'll Bring: CRM Implementation Skills:Hands-on experience selecting and deploying CRM tools, with the ability to integrate them into existing workflows. Analytical Mindset:Strong ability to translate customer data into actionable strategies. Process-Driven Thinking: A knack for building systems and workflows from scratch, with scalability in mind. Cross-Functional Collaboration: Comfort working with multiple teams to align goals and processes. Problem-Solving Attitude:Resourcefulness and initiative in a fast-paced environment.What We're Looking For: Bachelor's degree in marketing, Business Administration, or a related field. More than 5 years of experience in customer experience, CRM, or customer insights - ideally in retail, B2B, or consumer goods. Demonstrated experience implementing a CRM system from scratch. Zero Ego Confidence: Demonstration of self-confidence in decision-making and opinions under challenging circumstances, aligned with ethics, values, and SARA's strategic interests Customer Focus: A deep commitment to understanding customer needs and improving their journey at every stage. Business Acumen: The capacity to perform with insight, acuteness, and intelligence in SARA's industries, while applying sound commercial principles across all areas of responsibility. Operational Focus: Thoroughness in completing tasks with attention to detail, while efficiently organizing time and resources. Agility: Openness to change, adaptability in shifting priorities, and support for implementing new approaches to meet SARA's evolving needs. Communication Skills: The ability to clearly share ideas and information with diverse audiences, while building understanding, influencing perspectives, and securing agreement through effective negotiation. Strategic Thinking: Linking long-term vision to daily work, seeing the big picture, and taking informed risks based on external factors shaping SARA's direction.Why Join Us?At SARA Group, you'll be part of a genuine team where creativity meets collaboration. You'll have the chance to make a real impact on our brand, working in an environment that encourages bold ideas and celebrates success.Apply today and let's create something extraordinary together!

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectivly. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
POSITION PURPOSE: 
As Customer Experience Manager, you will be responsible for the customer journey, services and operational service management within the store
Responsible to lead, support, coach, and translating the store vision and plans into tangible actions enabling store team to reach and exceed their targets.
Build, develop and implement store action plans to maximise sales and KPIs performance 
Key Accountabilities 
Client Experience<ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.</li><li>
Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Provide support for the floor manager as an active co-lead.</li><li>
Use suitable tools for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Embolden team to use digital tools to deliver a customized service; responsible for daily follow up.</li><li>
Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>
Lead your Category Managers to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.</li><li>
Provide support for the Store Director in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>
Provide support for the Store Director by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul>
Sales
<ul><li>Lead your category Managers to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>
Lead your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>
Balance and drive the sales target.</li><li>
Provide support for the Store Director in analyzing sales results and proposing action plans to achieve set targets.</li><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.</li><li>
Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul> 
Operations<ul><li>
Apply the policies and procedures referring to products, shelving plans, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.</li><li>
Contribute to the store projection of an excellent image through cleanliness and product restocking.</li></ul><ul><li>
Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.</li><li>
Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>
Work with the Operations Manager to ensure that VM, merchandising and quality standards are met.</li><li>
Validate the podium order proposed by the Operations Manager and daily performance is closely monitored.</li><li>
Align with Category Departments on plans and communicate to your assigned team.</li></ul>
Business<ul><li>
Provide support to the Store Director with knowledge of the market conditions, competition, client needs, etc.</li><li>
Analyze all relevant KPIs and propose action plans for improvement.</li><li>
Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide product recommendations and qualitative feedback based on local knowledge about the market and client needs,</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .</li><li>
Plan, implement and oversee in-store promotional events or displays.</li><li>
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>
With your team of Category Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.</li></ul> 
People<ul><li>
Motivate and develop the Category Managers and store team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animating briefings, coaching's and trainings.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Store Director.</li><li>
Ensure the team is attending training and follow up is done after the training is attended.</li><li>
Ensure the team is using E-learning tools; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.</li><li>
Facilitate team monthly meetings with the Category Managers to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with Store Director for final validation according to business needs.</li></ul>
Know How<ul><li>
Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li></ul><ul><li>
Keep up-to-date on trends and products.</li><li>
Inspire, mentor and coach the team.</li></ul><h1 class="jobSectionHeader">
Relationships</h1>
Internal Relationships<ul><li>
Store team (Store Director, Supervisor, Beauty Consultants), and Head office team.</li></ul>
External Relationships<ul><li>
Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul><h1 class="jobSectionHeader">
Job Holder Profile</h1>
Training Knowledge
<ul><li>Advanced Product Knowledge.</li><li>
Ability to train</li><li>
Intermediate knowledge on health and safety procedures.</li></ul>
Experience<ul><li>
Minimum 7 years of experience in retail with proven successful instore sales experience.</li><li>
Minimum 2 to 3 years&rsquo; experience in team management.</li><li>
3 years in the beauty industry.</li><li>
Bachelor&rsquo;s degree.</li></ul>
Languages<ul><li>
English &ndash; minimum intermediate level</li></ul>
Competencies<ul><li>
Digital orientation/analytical skills/business oriented.</li><li>
Excellent communication skills.</li><li>
Intermediate Excel skills.</li><li>
Ability to deal with Ambiguity.</li></ul><ul><li>
Commercial awareness.</li><li>
Strong ability to develop and manage people and teams.</li></ul><h2 class="jobSectionHeader">
HE</h2>
Here, you will find:<ul><li>
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul>
Join us and belong to something beautiful.</div>

Customer Experience Manager - Dubai Mall Flagship Store

SEPHORA

<div>
 
 
 At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
 
 
 
 
 
 
 
 
 
 
 About the job
 
 
 
 
 
 
 
 Reporting to:
 
 Flagship Store Director
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 
 
 
 Position Purpose
 
 
 
 
 
 
 As Store Customer Experience Manager, you will be responsible for the customer journey, services and operational service management within the store.
 
 
 Responsible to lead, support, coach, and translating the service vision and plans into tangible actions enabling store leaders and store team to reach and exceed their service targets.
 
 
 Build, develop, and implement store service plans to maximize sales and KPIs performance.
 
 
 
 
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 
 
 
 
 
 
 
 
 Client Experience
 
 
 <ul>
 <li>
 Embody Sephora Attitude and set an example in front of the team.
 </li>
 <li>
 Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
 </li>
 <li>
 Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.
 </li>
 <li>
 Take over floor leadership segments and ensure the floor is always managed and covered.
 </li>
 <li>
 Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
 </li>
 <li>
 Provide support for the floor manager as an active co-lead.
 </li>
 <li>
 Use suitable tools for analyzing overall satisfaction and propose action plans to enhance the customer experience.
 </li>
 <li>
 Inspire the team to use digital tools to deliver a customized service.
 </li>
 <li>
 Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.
 </li>
 <li>
 Embolden team to use digital tools to deliver a customized service; responsible for daily follow up.
 </li>
 <li>
 Build a strong relationship with Brand Supervisors and follow up on Brand BCs.
 </li>
 <li>
 Lead your Category Managers to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.
 </li>
 <li>
 Provide support for the Store Director in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.
 </li>
 <li>
 Provide support for the Store Director by maintaining and enforcing quality customer service and resolving customer service complaints.
 </li>
 </ul>
 
 
 Sales
 
 
 <ul>
 <li>
 Lead your category Managers to create a positive and exciting work environment through effective floor management while ensuring that targets are met.
 </li>
 <li>
 Lead your Services Manager to create a playful and educational experience while ensuring services targets are met.
 </li>
 <li>
 Reinforce sales policies and techniques established at the Sephora University with all team members.
 </li>
 <li>
 Balance and drive the sales target.
 </li>
 <li>
 Provide support for the Store Director in analyzing sales results and proposing action plans to achieve set targets.
 </li>
 <li>
 Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
 </li>
 <li>
 Create disruptive internal competitions to motivate the team and boost the achievements.
 </li>
 </ul>
 
 
 
 
 
 Operations
 
 
 <ul>
 <li>
 Apply the policies and procedures referring to products, shelving plans, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
 </li>
 <li>
 Contribute to the store projection of an excellent image through cleanliness and product restocking.
 </li>
 <li>
 Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.
 </li>
 <li>
 Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.
 </li>
 <li>
 Work with the Operations Manager to ensure that VM, merchandising and quality standards are met.
 </li>
 <li>
 Validate the podium order proposed by the Operations Manager and daily performance is closely monitored.
 </li>
 <li>
 Align with Category Departments on plans and communicate to your assigned team.
 </li>
 </ul>
 
 
 Business
 
 
 <ul>
 <li>
 Provide support to the Store Director with knowledge of the market conditions, competition, client needs, etc.
 </li>
 <li>
 Analyze all relevant KPIs and propose action plans for improvement.
 </li>
 <li>
 Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.
 </li>
 <li>
 Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.
 </li>
 <li>
 Proactively provide product recommendations and qualitative feedback based on local knowledge about the market and client needs,
 </li>
 <li>
 Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .
 </li>
 <li>
 Plan, implement and oversee in-store promotional events or displays.
 </li>
 <li>
 Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.
 </li>
 <li>
 With your team of Category Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.
 </li>
 </ul>
 
 
 
 
 
 People
 
 
 <ul>
 <li>
 Motivate and develop the Category Managers and store team through daily coaching / observations.
 </li>
 <li>
 Communicate and inspire the team on business strategy, vision and relevant information through animating briefings, coaching's and trainings.
 </li>
 <li>
 Increase the team confidence and motivation by praise and feedback for their performance.
 </li>
 <li>
 Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Store Director.
 </li>
 <li>
 Ensure the team is attending training and follow up is done after the training is attended.
 </li>
 <li>
 Ensure the team is using E-learning tools; daily follow up on average training frequency for each team member.
 </li>
 <li>
 Ensure an addictive beauty experience through performing monthly assessments.
 </li>
 <li>
 Facilitate team monthly meetings with the Category Managers to analyze and discuss their performance.
 </li>
 <li>
 Be responsible for the PCR and PIP process of the entire assigned team.
 </li>
 <li>
 Oversee the annual leave of the team and liaise with Store Director for final validation according to business needs.
 </li>
 </ul>
 
 
 Know How
 
 
 <ul>
 <li>
 Project an exceptional image and body language in accordance with the guidelines set by Sephora.
 </li>
 <li>
 Keep up-to-date on trends and products.
 </li>
 <li>
 Inspire, mentor and coach the team.
 </li>
 </ul>
 
 
 
 
 
 Relationships
 
 
 
 
 
 
 
 Internal Relationships
 
 
 <ul>
 <li>
 Store team (Store Director, Supervisor, Beauty Consultants), and Head office team.
 </li>
 </ul>
 
 
 
 
 
 External Relationships
 
 
 <ul>
 <li>
 Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.
 </li>
 </ul>
 
 
 
 
 
 Job Holder Profile
 
 
 
 
 
 
 
 Training Knowledge
 
 
 <ul>
 <li>
 Advanced Product Knowledge.
 </li>
 <li>
 Ability to train
 </li>
 <li>
 Intermediate knowledge on health and safety procedures.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum 7 years of experience in retail with proven successful instore sales experience.
 </li>
 <li>
 Minimum 2 to 3 years&rsquo; experience in team management.
 </li>
 <li>
 3 years in the beauty industry.
 </li>
 <li>
 Bachelor&rsquo;s degree.
 </li>
 </ul>
 
 
 
 
 
 Languages
 
 
 <ul>
 <li>
 English &ndash; Minimum intermediate level
 </li>
 </ul>
 
 
 
 
 
 Competencies
 
 
 <ul>
 <li>
 Digital orientation/analytical skills/business oriented.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Intermediate Excel skills.
 </li>
 <li>
 Ability to deal with Ambiguity.
 </li>
 <li>
 Commercial awareness.
 </li>
 <li>
 Strong ability to develop and manage people and teams.
 </li>
 </ul>
 
 
 
 
 
 HERE, YOU WILL FIND:
 
 
 <ul>
 <li>
 Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
 </li>
 <li>
 Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead
 </li>
 <li>
 Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Join us and belong to something beautiful.
 
 
 
 
</div>

Flagship Assistant Store Director - Dubai Mall

e& UAE

<div>
 
 Job Description
 
 
 
 As a Retail Customer Experience Manager, your primary role is to enhance customer satisfaction, streamline the customer journey. You'll be responsible for shaping the retail customer experience, lead the OJT Training team to deliver the last mile stone of Knowledge , system and experience to every individual in retail stores , and ensuring high-quality standards are maintained across all retail touchpoints.
 
 
 
 Responsibilities
 
 
 
 
 Customer Experience Responsibilities:
 
 
 
 <ul>
 <li>
 Design retail customer Journey (As is &amp; To Be) by engaging the retail team and considering customer feedback
 </li>
 <li>
 Analyze customer experience data to highlight opportunities and formulate action plans.
 </li>
 <li>
 Oversee the customer experience recovery process, identifying gaps and proactively mitigating potential risks.
 </li>
 <li>
 Regularly monitor customer satisfaction metrics across all retail touchpoints, and implement necessary actions to uphold a robust score.
 </li>
 <li>
 Lead customer experience projects in conjunction with other stakeholders and vendors, providing timely updates on project challenges, opportunities, and progress to senior management.
 </li>
 <li>
 Conduct stress tests on retail digital enablers, gather feedback from customers and staff, and offer recommendations to enhance performance across various parameters including experience, sales, operational efficiency, and cost.
 </li>
 <li>
 Liaise with IT developers and production, marketing, and sales teams to enhance customer services and bolster brand awareness.
 </li>
 <li>
 Proactively identify customer needs and implement measures to ensure their positive experiences are maintained.
 
 
 </li>
 </ul>
 
 Development And Training Responsibilities
 
 
 
 <ul>
 <li>
 Spearhead the retail development team to provide comprehensive knowledge, customer experience, and system hands-on training to all retail store personnel.
 </li>
 <li>
 Use governance tools and periodic knowledge tests to measure staff knowledge performance.
 </li>
 <li>
 Create tactical training to stimulate sales, leveraging best practices of top achievers and advanced market sales techniques.
 </li>
 <li>
 Align training topics and schedule with business needs and sales seasonality.
 </li>
 <li>
 Monitor retail team satisfaction regarding on-the-job training in terms of delivery, content, and timing.
 </li>
 <li>
 Produce detailed training and trainers' performance reports.
 </li>
 <li>
 Foster the development of training team skills and capabilities to ensure high-quality training delivery.
 
 
 </li>
 </ul>
 
 Retail Quality Field
 
 
 
 <ul>
 <li>
 Lead the quality team to monitor retail compliance with customer journey standards and operational processes.
 </li>
 <li>
 Provide zone heads with monthly performance reports (Zone, Area, and Store Wise).
 </li>
 <li>
 Promptly communicate to the heads of zones and retail management about common compliance issues, high-risk areas, and critical gaps.
 </li>
 <li>
 Train Quality team members on new updates in customer journey and processes.
 </li>
 <li>
 Coordinate monthly calibration sessions between retail development team and quality team to ensure consistent measurement of compliance amid rapid changes in processes and journey guidelines.
 </li>
 <li>
 Coach and develop your team in accordance with the quarterly personal development plan.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor Degree with 4 years of relevant experience
 
 
 </li>
 </ul>
 We thank all applicants for their interest, however only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.
 
 
 
 At e&amp; diversity is our strength and we are committed to creating an inclusive environment for all. We welcome and encourage all people to apply, regardless of gender, background, age and abilities. If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&amp;Inclusion@eand.com
 
</div>

Specialist/Retail Customer Experience

GroRapid Labs

Customer Success Manager (Web3) - $100K - $120K RemoteGroRapid Labs Dubai, United Arab Emirates (Remote)About the Role: GroRapid Labs is seeking a Customer Success Manager to help drive success for their clients and partners in the rapidly evolving Web3 space. As a Customer Success Manager, you will be responsible for managing the entire client journey, from onboarding to launch and continued growth. Your role will involve close collaboration with growth, product, and engineering teams to ensure a smooth and impactful experience for clients.This is a remote position offering a salary range of $100K to $120K, and you'll work with cutting-edge blockchain technology, specifically a blockchain built on the NEAR Protocol, designed to bring blockchain solutions to Web2 businesses.Key Responsibilities:<ul><li>Own the full client journey-from onboarding to launch and ongoing growth.</li><li>Be the primary point of contact for key clients and partners, ensuring their success.</li><li>Guide clients through GroRapid Labs' product suite to ensure a seamless go-to-market experience.</li><li>Build and nurture strong, lasting relationships with Founders, understanding both their product and business needs.</li><li>Manage multiple client accounts, ensuring high satisfaction and timely delivery.</li><li>Collaborate with growth, product, and engineering teams to troubleshoot and enhance the customer experience.</li><li>Identify upsell/cross-sell opportunities based on client needs and product capabilities.</li><li>Lead regular check-ins, business reviews (QBRs), and performance assessments.</li><li>Structure and maintain a robust Customer Success strategy in partnership with the VP of Growth.</li><li>Provide additional support to self-serve signups and discover growth opportunities.</li><li>Analyze client usage data to drive better engagement outcomes.</li><li>Stay current with Web3 and blockchain trends and advise clients strategically.</li></ul>What We're Looking For:<ul><li>3+ years of experience in customer success, account management, or client-facing roles OR 2+ years in the blockchain/Web3 space.</li><li>Deep understanding of blockchain, cryptocurrencies, dApps, and Web3 technologies.</li><li>Strong interpersonal skills with the ability to build trust with both technical and non-technical stakeholders.</li><li>Proven ability to multitask and manage several high-value clients or projects simultaneously.</li><li>Analytical thinker who uses data to inform decisions and solve problems.</li><li>Independent, proactive, and naturally collaborative.</li><li>Excellent communication skills, with the ability to simplify complex ideas and navigate ambiguity.</li></ul>Bonus Points (Nice to Have):<ul><li>Experience in solution or technical product sales.</li><li>Background in partnerships, account/channel management.</li><li>Experience working at a Layer 1 / Layer 2 blockchain or centralized exchange.</li></ul>Our Core Values:<ul><li> Strive for excellence</li></ul>Interview Process:<ul><li>Behavioral Interview</li><li>Final Interview</li></ul>Location: Remote (Dubai, UAE)This is an exciting opportunity to work at the forefront of blockchain and Web3 technology, managing relationships with high-profile clients and helping them succeed in the digital space. If you're passionate about blockchain and customer success, apply today! Director of Engineering, Data Platform - San Francisco, CA Senior Oracle Technical Business Analyst

Customer Success Manager ( Web3 )

Explore 10000+ Customer experience manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

10000 customer experience manager jobs IN Dubai United Arab Emirates

Customer Experience Manager

Customer Experience Manager

Customer Experience Manager

Customer Experience Manager - Dubai Mall Flagship Store

Flagship Assistant Store Director - Dubai Mall

Specialist/Retail Customer Experience

Customer Success Manager ( Web3 )