sales manager

marketing manager

operations manager

marketing executive

product manager

customer experience manager

Budget Rent a Car, UAE

<div>
 
 The Customer Experience (CX) Manager is the primary architect and guardian of the customer journey for Budget Rent a Car and its affiliates in the UAE. This role is responsible for leveraging data-driven insights to design world-class processes, and orchestrate targeted training, to customer-facing teams. The incumbent will serve as the central connection, working closely with Rental Operations, Leasing, Fleet, CRM and Marketing functions to ensure every customer interaction&mdash;across every channel&mdash;seamlessly delivers on the company's brand promise. The ultimate objective is to transform customer satisfaction into customer loyalty, directly contributing to brand reputation, market differentiation, and revenue growth.
 
 
 
 
 
 
 Roles and Responsibilities
 
 
 
 
 
 
 
 1. CX Strategy &amp; Process Design:
 
 
 <ul>
 <li>
 Develop and implement a comprehensive Customer Experience strategy aligned with the company's brand promise and business objectives.
 </li>
 <li>
 Map the entire customer journey across all touchpoints (digital, phone, branch, airport counter, meet &amp; greet, vehicle return).
 </li>
 <li>
 Identify critical pain points, moments of truth, and opportunities for enhancement.
 </li>
 <li>
 Design, document, and implement detailed Standard Operating Procedures (SOPs) for all customer-facing processes to ensure consistency and excellence.
 </li>
 <li>
 Establish and monitor Key Performance Indicators (KPIs) related to customer satisfaction, Net Promoter Score (NPS), etc.
 </li>
 <li>
 Ensure customer centricity across all business functions and departments.
 </li>
 </ul>
 
 
 
 
 
 2. Data-Driven Insight &amp; Cross-Functional Collaboration for Brand Promise Delivery:
 
 
 <ul>
 <li>
 
 Leveraging CRM Data:
 
 Work closely and collaborate with the CRM function to get data and analysis. Utilize this CRM data to meticulously map and analyze the end-to-end customer journey across all touchpoints (digital inquiry, call center, branch, airport, vehicle handover, recovery, return).
 </li>
 <li>
 
 Voice of the Customer (VoC) Program:
 
 Design and manage a comprehensive VoC program using insights from the CRM to capture, analyze, and action feedback from surveys (NPS), social media, direct complaints, and interactions.
 </li>
 <li>
 
 Data-Driven Reporting:
 
 Provide the leadership team with regular, insightful reports on customer health, sentiment trends, recurring pain points, and the ROI of CX initiatives. Translate raw data into actionable business intelligence.
 </li>
 <li>
 
 Rental &amp; Leasing Operations:
 
 Work hand-in-hand with the Leasing and Rental Operations to audit processes, ensure vehicle availability promises are met, and that the rental/return experience is frictionless. Align on service recovery protocols to resolve operational failures swiftly.
 </li>
 <li>
 
 Fleet Operations
 
 : Partner with the Fleet Manager to ensure the vehicles meets customer expectations. Use customer feedback on vehicle quality, cleanliness, and maintenance issues to inform fleet planning, preparation, and maintenance schedules.
 </li>
 <li>
 
 Marketing
 
 : Collaborate with the Marketing Manager to ensure all campaign messaging aligns with the achievable customer experience. Use customer data for targeted communications, loyalty programs, and to ensure a consistent brand voice from first ad impression to post-rental follow-up.
 </li>
 <li>
 
 Unified Customer Strategy
 
 : Act as the customer's advocate in all business discussions, ensuring decisions in operations, fleet, and marketing are made with a clear understanding of their impact on the customer experience.
 </li>
 </ul>
 
 
 
 
 
 3. Training &amp; Capability Development:
 
 
 <ul>
 <li>
 
 Curriculum Development based on Data:
 
 Partner with the Training Department to develop targeted training curricula, using insights from CRM data and quality audits to address specific knowledge gaps, behavioral coaching needs, and process adherence issues.
 </li>
 <li>
 
 Experience-Based Training:
 
 Move beyond transactional training; develop programs focused on empathy, problem-solving, creating memorable moments, and effectively representing the brand promise in every interaction.
 </li>
 <li>
 
 Ongoing Coaching &amp; Support:
 
 Implement a continuous coaching framework for customer-facing staff, based on recorded interactions, mystery shop reports, and customer feedback pulled directly from the CRM.
 </li>
 </ul>
 
 
 
 
 
 4. Direct Team Management &amp; Experience Execution:
 
 
 <ul>
 <li>
 Provide direct leadership, coaching, and performance management to key experience-focused teams:
 </li>
 <li>
 
 CRM &amp; Customer Service Teams:
 
 Ensure the CRM team leverages the system for proactive engagement and that CSRs are empowered to resolve issues effectively, turning detractors into promoters.
 </li>
 <li>
 
 Premium Touchpoint Teams:
 
 Personally lead the Head Office &amp; Abu Dhabi Meet &amp; Greet teams, receptionists, and waiters, ensuring these high-visibility roles set the premium standard for hospitality and first impressions across the organization.
 </li>
 </ul>
 
 
 
 
 
 5. Quality Assurance, &amp; Continuous Improvement:
 
 
 <ul>
 <li>
 
 Closed-Loop Feedback:
 
 Work with the Sales Head to conduct root cause analysis on audit findings and customer complaints. Ensure corrective actions are implemented and feedback is looped back into training and process design.
 </li>
 <li>
 
 Champion Innovation:
 
 Stay ahead of CX trends in automotive rental and luxury hospitality. Pilot and implement new technologies and processes (e.g., digital documents, queuing systems, AI-driven support) to reduce effort and elevate the experience.
 </li>
 </ul>
 
 
 
 
 
 Qualifications/Requirements/Experience
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in business administration, Marketing, Data Analytics, or a related field. A Master&rsquo;s degree is a plus.
 </li>
 <li>
 
 Experience:
 
 10+ years of progressive experience in customer experience, CRM management, or premium hospitality leadership, with at least 5 years in a strategic, data-driven CX role.
 </li>
 <li>
 
 Industry Background:
 
 Experience in car rental, aviation, hospitality, or retail is highly desirable.
 </li>
 <li>
 
 Technical Skills:
 
 Expert in data analysis and visualization tools (e.g., Power BI,) and Microsoft Office Suite.
 </li>
 <li>
 
 Personality:
 
 Must possess present personality and have confidence to engage with senior people both inside and outside the organization. Must be good communicator.
 </li>
 </ul>
 
 
 
 
 
 
 Please note only shortlisted candidates will be contacted! Thank you for your interest in joining us!
 
 
 
 
 
</div>

Customer Experience Manager

Quorum Business Solutions

<div>Customer Success Manager, Middle East
Location: Dubai, UAE
Model of Work: Hybrid 
Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil &amp; gas transformation.
Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.
Overview
The primary role of the enterprise Customer Success Manager (CSM) position is to manage a portfolio of key customers by building relationships with those customers, assuring that they have a positive experience with Quorum Products and Services. This is achieved by directly being accountable for customer health reporting and becoming the sponsor for each assigned customer&rsquo;s journey with Quorum. You will be managing an annual recurring revenue of between $5M-$10M per year with some of our largest and longest standing customers. You will contribute to helping support strategies to maximize customer health, acquisition, retention, and profitability with Quorum. Our ideal candidate is technology savvy with excellent communication skills, a strong team player, understands how to influence without direct authority and has a solid understanding of the energy industry. Critical to the candidate&rsquo;s success will be possessing project management experience, problem solving skills, data analytics familiarity, a continuous improvement mindset, account management and/or customer success experience. The CSM is responsible for account level relationship management, escalations, value planning, feedback loops, customer action plans and lots of coordination between numerous internal and customer facing stakeholders.
The position is based in Dubai, UAE. 
Responsibilities<ul><li>
Customer action plans and onboarding</li><li>
Customer Monthly and Quarterly regular touch points</li><li>
Account Escalations</li><li>
Customer Health Monitoring and Reporting</li><li>
Renewals</li><li>
Cross-Organizational Coordination</li><li>
CSAT Initiatives to improve customer health, backlog, etc.</li><li>
Work with sales to commercialize account opportunities</li><li>
Help customers solve problems/challenges</li><li>
Customer Health Improvements</li><li>
Churn Prevention</li><li>
And other duties as assigned.</li></ul> 
Requirements<ul><li>
Master Degree or 4 year degree from accredited university</li><li>
Preferred: Min 5 years experience in a Customer Service or Account Management related role</li><li>
Preferred: Oil and Gas industry experience with familiarity to one or many of the following; upstream, midstream, transportation, and measurement</li><li>
Excellent Interpersonal Skills - able to develop productive relationships with colleagues, customers and associates</li><li>
Problem solving, ability to communicate with the highest level in customer organizations</li><li>
Strong written, oral communication and presentation skills</li><li>
Strong time management and organizational skills with an attention to detail and ability to handle multiple priorities effectively</li><li>
Data Analytics competencies</li><li>
Fluent in English, both written and verbal</li></ul> 
About Quorum Software 
Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com.
Diversity Statement: At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.</div>

Customer Success Manager (Hybrid Work Schedule)

Styli

<div>
 
 
 Role:
 
 Manager - Customer Service
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 Reports to:
 
 Head of Customer Experience
 
 
 
 
 
 
 About STYLI
 
 
 
 STYLI is an e-commerce brand founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps.
 
 
 
 
 
 Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI has quickly become a dominant force in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India.
 
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 <ul>
 <li>
 Lead daily customer support operations ensuring consistent quality and adherence to SLAs
 </li>
 <li>
 Continuously evaluate processes and tools to identify opportunities for contact reduction, improved productivity and enhanced customer experience
 </li>
 <li>
 Leverage process improvements, technology and automation to streamline Customer service operations
 </li>
 <li>
 Coach, and manage multi-cultural team Customer service agents, driving performance and engagement
 </li>
 <li>
 Own and drive key CS metrics across channels - CSAT, AHT, First response time, and First contact resolution
 </li>
 </ul>
 
 
 
 
 
 What you&rsquo;ll need?
 
 
 <ul>
 <li>
 Strong understanding of Customer service operations, tools (both legacy and new), and industry best practices
 </li>
 <li>
 3-5 years of experience leading Customer service operations for an e-commerce company
 </li>
 <li>
 Proven track record of improving productivity and service levels through intentional initiatives
 </li>
 <li>
 Experience managing, motivating, and developing diverse customer service teams
 </li>
 <li>
 Proficiency in English and Arabic
 </li>
 <li>
 Experience of working in GCC preferred
 </li>
 </ul>
</div>

Manager - Customer Service

Royal Smart Properties

Royal Smart Limousine LLC is Dubai&rsquo;s leading provider of luxury and executive transportation solutions, trusted by high-net-worth individuals, tourists, and elite hospitality brands. With a growing presence in the premium mobility sector, we are expanding our direct-to-consumer business and seeking an experienced B2C Manager to drive retail sales, customer acquisition, and digital engagement.Role Overview The B2C Manager will lead strategies to attract, engage, and retain individual clients in Dubai&rsquo;s fast-growing premium mobility and tourism market. This role requires a commercially driven leader with strong expertise in consumer sales, digital platforms, and customer experience management. The ideal candidate will balance revenue growth with brand prestige, delivering tailored solutions for VIP clients, tourists, and residents.Key ResponsibilitiesConsumer Sales &amp; Growth<ul><li>Drive B2C revenue through direct bookings, online channels, and retail partnerships.</li><li>Launch targeted campaigns to acquire high-value customers (tourists, VIP residents, families, event travelers).</li><li>Develop and manage loyalty programs, packages, and promotions tailored to different customer segments.</li><li>Achieve and exceed monthly sales and growth targets.</li></ul>Digital &amp; Channel Management<ul><li>Oversee RSL&rsquo;s digital sales platforms, including website, mobile app, and online booking portals.</li><li>Collaborate with Marketing to run performance-driven digital campaigns (SEO, SEM, social media, influencer collaborations).</li><li>Optimize customer journey across digital touchpoints to maximize conversions and repeat bookings.</li></ul>Customer Experience &amp; Relationship Management<ul><li>Ensure world-class service standards are delivered to individual customers at every interaction.</li><li>Gather and analyze customer feedback to continuously improve services.</li><li>Act as the primary point of contact for VIP clients, providing concierge-level support.</li><li>Work with Operations to ensure seamless execution of customer bookings.</li></ul>Partnerships &amp; Market Expansion<ul><li>Develop partnerships with travel agencies, hotels, lifestyle platforms, and tourism boards.</li><li>Identify cross-selling opportunities with luxury lifestyle services (events, retail, aviation, hospitality).</li><li>Support expansion into new consumer markets within the UAE and regionally.</li></ul>Analytics &amp; Market Intelligence<ul><li>Monitor customer trends, competitor offerings, and tourism dynamics to shape strategy.</li><li>Prepare regular reports on B2C performance, revenue, and ROI of campaigns.</li><li>Recommend data-driven strategies to improve customer lifetime value.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field (MBA preferred).</li><li>5&ndash;8 years of proven B2C sales/marketing experience in luxury transportation, hospitality, tourism, or lifestyle sectors.</li><li>Strong understanding of consumer behavior in the UAE market.</li><li>Experience with digital marketing tools, CRM platforms (Salesforce, Zoho, Odoo), and analytics.</li><li>Exceptional communication, negotiation, and presentation skills.</li><li>Valid UAE Driving License (mandatory).</li><li>Fluency in English; Arabic or additional languages is an advantage.</li></ul>Job Type: Full-timePay: AED8,000.00 - AED10,000.00 per month

B2C Manager

Quorum Software

<div>Customer Success Manager, Middle East
Location: Dubai, UAE
Model of Work: Hybrid 
Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil &amp; gas transformation.
Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.
Overview<div>
The primary role of the enterprise Customer Success Manager (CSM) position is to manage a portfolio of key customers by building relationships with those customers, assuring that they have a positive experience with Quorum Products and Services. This is achieved by directly being accountable for customer health reporting and becoming the sponsor for each assigned customer&rsquo;s journey with Quorum. You will be managing an annual recurring revenue of between $5M-$10M per year with some of our largest and longest standing customers. You will contribute to helping support strategies to maximize customer health, acquisition, retention, and profitability with Quorum. Our ideal candidate is technology savvy with excellent communication skills, a strong team player, understands how to influence without direct authority and has a solid understanding of the energy industry. Critical to the candidate&rsquo;s success will be possessing project management experience, problem solving skills, data analytics familiarity, a continuous improvement mindset, account management and/or customer success experience. The CSM is responsible for account level relationship management, escalations, value planning, feedback loops, customer action plans and lots of coordination between numerous internal and customer facing stakeholders.</div><div>
The position is based in Dubai, UAE.</div> 
Responsibilities<ul><li>
Customer action plans and onboarding</li><li>
Customer Monthly and Quarterly regular touch points</li><li>
Account Escalations</li><li>
Customer Health Monitoring and Reporting</li><li>
Renewals</li><li>
Cross-Organizational Coordination</li><li>
CSAT Initiatives to improve customer health, backlog, etc.</li><li>
Work with sales to commercialize account opportunities</li><li>
Help customers solve problems/challenges</li><li>
Customer Health Improvements</li><li>
Churn Prevention</li><li>
And other duties as assigned.</li></ul> 
Requirements<ul><li>
Master Degree or 4 year degree from accredited university</li><li>
Preferred: Min 5 years experience in a Customer Service or Account Management related role</li><li>
Preferred: Oil and Gas industry experience with familiarity to one or many of the following; upstream, midstream, transportation, and measurement</li><li>
Excellent Interpersonal Skills - able to develop productive relationships with colleagues, customers and associates</li><li>
Problem solving, ability to communicate with the highest level in customer organizations</li><li>
Strong written, oral communication and presentation skills</li><li>
Strong time management and organizational skills with an attention to detail and ability to handle multiple priorities effectively</li><li>
Data Analytics competencies</li><li>
Fluent in English, both written and verbal</li></ul> 
About Quorum Software 
Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com.
Diversity Statement: At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.</div>

<div><div><div><div><div><div><div><div><div>Job Summary</div></div></div></div></div></div></div></div>
Job Title: Customer Experience Marketing Associate 
Department: Marketing 
Reports To: Sr. Marketing Manager &ndash; Taste 
Location: Dubai, UAE 
Employment Type: Full-Time 
 
Job Summary 
 
We are seeking a dynamic and detail-oriented Marketing Associate to support the execution of marketing strategies and campaigns for the Taste Division. This role will assist in customer engagement, marketing presentations , content creation, campaign coordination, and performance tracking to drive pipeline generation ,awareness and customer engagement. The ideal candidate is creative, organized, and passionate about delivering impactful customer presentations.<div></div><div>
Key Responsibilities</div><ul><li>
Assist in the development and execution of marketing campaigns across digital, print, and event channels.</li><li>
Conduct market research and competitive analysis to support strategic planning.</li><li>
Collaborate with cross-functional teams including sales, creation and design team, category marketing and external agencies.</li><li>
Support content creation for social media, email marketing, presentations, and promotional materials.</li><li>
Monitor and report performance metrics and KPIs.</li><li>
Maintain marketing databases, assets, and calendars.</li><li>
Coordinate logistics for trade shows, webinars, and other promotional events.</li><li>
Key Role Competencies</li></ul><ul><li>
Communication Skills: Strong written and verbal communication; ability to craft compelling messages. Command over power point is a must.</li><li>
Project Management: Ability to manage multiple tasks and deadlines efficiently.</li><li>
Creativity &amp; Innovation: Brings fresh ideas and creative thinking to marketing initiatives.</li><li>
Analytical Thinking: Comfortable working with data to derive insights and optimize campaigns.</li><li>
Collaboration: Works well in team environments and builds strong relationships across departments.</li><li>
Attention to Detail: Ensures accuracy and consistency in all marketing materials and communications.</li></ul><div></div><div>
Education &amp; Qualifications</div><ul><li><div>
Bachelor&rsquo;s degree in Marketing, Communications, Business Administration, or a related field.</div></li><li>
Proficiency in Microsoft Office Suite; familiarity with marketing tools such as CRM platforms, email marketing software, and social media management tools is a plus.</li></ul><div></div><div>
Experience Required</div><ul><li><div>
1&ndash;3 years of experience in a marketing role, preferably within the food &amp; beverage, flavor, or consumer goods industry.</div></li><li>
Experience supporting marketing campaigns and working in cross-functional teams.</li></ul><div></div><div> 
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity &amp; expression, sexual orientation, or disability.</div><div></div><div>
Visit <div>IFF.com/careers/workplace-diversity-and-inclusion</div> to learn more</div></div>

Marketing Associate- Customer Experience

KAYALI

<div>
 
 Who We Are
 
 
 
 Fuelled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to &lsquo;my imagination' in Arabic, KAYALI provides a modern fragrance experience inspired by Mona's rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world's most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jewelled bottles.
 
 
 
 Our Mission
 
 
 
 To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative &amp; luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.
 
 
 
 Summary
 
 
 
 We are seeking a results-driven and customer-obsessed Customer Service &amp; Logistics Manager to lead and oversee end-to-end supply chain management, logistics operations, and distribution management. This role will ensure seamless product delivery and superior customer service across global markets. The ideal candidate will thrive in a dynamic environment and be passionate about operational excellence, team leadership, and delivering an elevated brand experience.
 
 
 Key Responsibilities:
 
 
 Customer Service &amp; Experience
 
 
 <ul>
 <li>
 Oversee and continuously improve customer service across all channels (DTC, retailers, marketplaces), ensuring timely and high-quality support
 </li>
 <li>
 Lead internal and/or outsourced customer service teams, ensuring SLAs and CSAT metrics are consistently achieved
 </li>
 <li>
 Implement service-focused strategies that drive customer satisfaction and loyalty
 </li>
 <li>
 Manage escalated customer concerns and implement root-cause analysis for long-term solutions
 </li>
 <li>
 Develop and maintain customer service training materials and knowledge bases aligned with the KAYALI tone of voice
 
 
 </li>
 </ul>
 Supply Chain &amp; Logistics
 
 
 <ul>
 <li>
 Lead and oversee end-to-end supply chain management, ensuring optimal coordination across procurement, warehousing, and fulfillment
 </li>
 <li>
 Manage and optimize warehouse operations, inventory management, and distribution networks for efficiency, speed, and cost-effectiveness
 </li>
 <li>
 Oversee logistics functions, ensuring smooth coordination between suppliers, manufacturers, 3PL partners, and retail customers
 </li>
 <li>
 Develop and implement strategic initiatives to enhance operational performance and customer satisfaction
 </li>
 <li>
 Lead process improvement projects to streamline workflows, reduce costs, and improve service levels
 </li>
 <li>
 Ensure full compliance with customs, international shipping regulations, and best practices in global logistics
 </li>
 <li>
 Align logistics and customer service functions with broader business objectives by collaborating closely with cross-functional teams (Planning, E-commerce, Finance, etc.)
 
 
 </li>
 </ul>
 Leadership &amp; Performance
 
 
 <ul>
 <li>
 Provide strong team leadership, fostering a culture of accountability, continuous improvement, and high performance
 </li>
 <li>
 Champion sustainability initiatives and regulatory compliance across all logistics and supply chain activities
 </li>
 <li>
 Track and report on key performance metrics, offering insights and action plans to senior leadership
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Supply Chain, Business Administration, Logistics, or related field
 </li>
 <li>
 10+years of progressive experience in customer service and/or logistics roles, preferably within FMCG, beauty, or luxury sectors
 </li>
 <li>
 Proven experience managing international supply chains, 3PLs, and customer service operations
 </li>
 <li>
 Strong analytical, strategic planning, and problem-solving skills
 </li>
 <li>
 Excellent communication and leadership skills with the ability to influence cross-functional stakeholders
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Premium Medical/Dental/Vision coverage
 </li>
 <li>
 Find Your Magic Days
 </li>
 <li>
 Volunteer Day
 </li>
 <li>
 Professional Development Days
 </li>
 <li>
 Birthday leave
 </li>
 <li>
 Egg Freezing Benefits
 </li>
 <li>
 Employee discounts on Kayali products
 </li>
 <li>
 Products gifting
 </li>
 </ul>
</div>

Customer Service and Logistics Manager

Explore 6298+ Customer experience manager in Dubai this September. Find roles across top companies and apply now to boost your career.

6298 customer experience manager jobs IN Dubai

Customer Experience Manager

Customer Success Manager (Hybrid Work Schedule)

Manager - Customer Service

B2C Manager

Customer Success Manager (Hybrid Work Schedule)

Marketing Associate- Customer Experience

Customer Service and Logistics Manager