product manager

marketing executive

marketing manager

sales manager

account manager

customer experience manager

Confidential Government

<div>
 
 As a Customer Experience Manager, you&rsquo;ll showcase your expertise in CX designing and management, more specifically you&rsquo;ll get to:
 
 <ul>
 <li>
 Champion opportunities to consistently Improve the entity experience
 </li>
 <li>
 Drive customer retention, reduce churn, and increase customer satisfaction
 </li>
 <li>
 Map the customer journey and identify opportunities to proactively intervene on the client&rsquo;s behalf
 </li>
 <li>
 Guide team in effective client issues resolution and handle any escalations
 </li>
 <li>
 Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement
 </li>
 <li>
 Test new strategies for driving customer value
 </li>
 <li>
 Continually review and evolve the collection of processes, oversee and organize every interaction between the customer and the organization throughout the lifecycle
 </li>
 </ul>
 
 
 
 
 Requirements and Skills:
 
 <ul>
 <li>
 Proven working experience as a Customer Experience background.
 </li>
 <li>
 Experience in customer support is a plus
 </li>
 <li>
 Market knowledge
 </li>
 <li>
 Communication and negotiation skills
 </li>
 <li>
 Ability to build rapport
 </li>
 <li>
 BSc/BA in business administration, or relevant field
 </li>
 </ul>
</div>

Customer Experience Manager

Qiddiya Investment Company

<div>Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project, it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
General Summary:
The Senior Manager, Customer Experience and Innovation is responsible for ensuring that customer needs and expectations are at the heart of public transport infrastructure projects across their full lifecycle &mdash; from design and construction through to operations.
This role will lead design thinking across transport projects and the integration of service design principles into complex transport initiatives to deliver seamless, accessible, and future-ready mobility solutions. 
 
Key Responsibilities:<div><ul><li> 
Customer Experience Design</li></ul>
Define the end-to-end passenger journey vision and ensure that infrastructure, services, and digital systems are designed to optimize usability, inclusivity, safety, and satisfaction. Develop customer requirements and embed them into project briefs, contracts, and operational standards.</div><ul><li>Innovation Strategy</li></ul>
Define the use of new technologies, smart mobility solutions, and innovative practices (e.g., MaaS platforms, real-time data, contactless ticketing, AI-enabled analytics, and sustainable design) that enhance service quality and operational efficiency.<div><ul><li> 
Integration Across Project Lifecycle</li></ul>
Collaborate with design, engineering, construction, and operations teams to embed customer and innovation outcomes throughout planning, design reviews, build phases, and readiness for service. Ensure customer experience KPIs are tracked and delivered through commissioning and steady-state operations.</div><div><ul><li> 
Stakeholder Engagement</li></ul>
Act as the voice of the customer, engaging with a range of stakeholders to balance technical feasibility with passenger expectations. Ensure transparent communication and co-design where appropriate.</div><div><ul><li> 
Standards, Compliance &amp; Benchmarking</li></ul>
Align customer experience and innovation initiatives with international best practices (e.g., ISO service quality standards, universal design guidelines, and sustainability frameworks). Benchmark performance against global leaders in public transport. 
<ul><li>Performance &amp; Continuous Improvement</li></ul>
Design measurable CX and innovation metrics such as Customer Satisfaction Index, service reliability, accessibility, and digital adoption. Drive continuous improvement cycles to adapt to evolving customer needs and emerging technologies. 
 
Required Skills &amp; Attributes 
<ul><li>Strong background in transport planning, infrastructure delivery, or service operations with a focus on user-centered design.</li><li>Deep understanding of customer experience frameworks, transport modelling, and behaviour change levers.</li><li>Proven ability to lead innovation programs and manage cross-disciplinary teams.</li><li>Skilled in stakeholder engagement and negotiation across public, private, and community sectors.</li><li>Future-focused mindset with expertise in digital transformation, sustainability, and smart cities</li></ul></div>
Requirements
Qualifications:
Bachelor&rsquo;s degree. Master&rsquo;s degree in service design, Innovation Management, Transport Planning, or similar preferred
Years of Experience:
10+ years of experience in customer experience strategy and innovation, ideally within the GCC.</div>

Senior Manager - Customer Experience Design and Innovation (CDU3) - 20004438

<div>Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project, it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
Role Summary:
Together with the Director, Customer Experience Strategy &amp; Planning, works on one or more transport projects to build the proposed customer journey. Liaises with transport project teams, strategy, operations and other functions as needed to embed a world leading customer experience. In collaboration with the Customer Intelligence team, evaluate the effectiveness of transport initiatives that impact the transport customer experience.
Key Responsibilities:
<ul><li>Development of CX performance frameworks, KPIs, and investment plans.</li>
<li>Align customer experience goals with strategic transport plans and capital projects</li>
<li>Builds service design journey maps to inform decisions.</li>
<li>Support service planning and network design with a focus on customer outcomes.
</li><li>Represent the voice of the customer in cross-departmental planning forums.</li>
<li>Influencing Without Authority &ndash; Aligns stakeholders and secures commitment across silos.</li>
</ul>Requirements
Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree. Master preferred in Transport Planning, Business Strategy, or Customer Experience.</li><li>8+ years in transport customer experience or service planning; GCC experience highly regarded.</li><li>Strong background in project coordination, performance evaluation, and stakeholder management</li></ul></div>

Senior Manager - Customer Experience Planning (CDU3) - 20004734

Confidential

<div>
 <ul>
 <li>
 Measuring the customer satisfaction model and achieving a high score
 </li>
 <li>
 Monthly employee evaluations
 </li>
 <li>
 Monitoring and categorizing customer complaints received via social media platforms
 </li>
 <li>
 Enhancing and improving interaction and responses with customers on social media
 </li>
 <li>
 Activating and developing company systems (Call Center System + CRM + The Company App)
 </li>
 <li>
 Resolving escalated cases and proposing solutions to prevent recurrence
 </li>
 <li>
 Achieving performance indicators above the required targets
 </li>
 <li>
 Submitting proposals and making efforts to improve the measurement mechanism (automated) through the system
 </li>
 <li>
 Updating information and circulating it across all company departments
 </li>
 <li>
 Holding internal team meetings and meetings with relevant department heads
 </li>
 <li>
 Serving customers, measuring their experience, and ensuring their continued engagement
 </li>
 <li>
 Analyzing incoming report data and working on improvements based on proposed points with relevant departments
 </li>
 <li>
 Periodically updating policies and procedures in case of any changes
 </li>
 <li>
 Completing escalated requests and working on proposals and solutions to avoid future issues
 </li>
 <li>
 Achieving performance indicator targets
 </li>
 </ul>
 
 
</div>

Head of Customer Experience

Accor

<div><div>Company Description</div> 
Gr&uuml;nde f&uuml;r Accor zu arbeiten? 
Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen. 
Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst. 
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/. 
Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS<div> 
Job Description</div> 
We are seeking a highly skilled and experienced Senior CCS Manager to join our team in Riyadh, Saudi Arabia. As a key leader in our organization, you will be responsible for overseeing and optimizing our Customer Care and Service (CCS) operations, ensuring exceptional customer experiences and driving continuous improvement in our service delivery.<ul><li>
Develop and implement strategic plans to enhance customer satisfaction and loyalty</li><li>
Lead and mentor a team of CCS professionals, fostering a culture of excellence and continuous improvement</li><li>
Analyze customer feedback, service metrics, and industry trends to identify areas for improvement and innovation</li><li>
Collaborate with cross-functional teams to streamline processes and enhance the overall customer journey</li><li>
Establish and monitor key performance indicators (KPIs) for the CCS department</li><li>
Implement and optimize CRM systems and other technological solutions to improve service efficiency</li><li>
Develop and manage the CCS budget, ensuring cost-effective operations</li><li>
Create and deliver regular reports on CCS performance to senior management</li><li>
Stay updated on industry best practices and implement innovative approaches to customer service</li><li>
Ensure compliance with relevant regulations and company policies in all CCS operations</li></ul><div> 
Qualifications</div> 
<ul><li>
Bachelor's degree in Business Administration, Customer Service Management, or related field; MBA or relevant master's degree preferred</li><li>
7+ years of experience in CCS management, with a proven track record of improving customer satisfaction metrics</li><li>
Strong leadership skills with the ability to motivate and develop high-performing teams</li><li>
Excellent analytical and problem-solving skills, with a data-driven approach to decision-making</li><li>
Proficiency in project management and strategic planning</li><li>
Advanced knowledge of CRM systems and customer service technologies</li><li>
Outstanding communication and presentation skills</li><li>
Experience in implementing and optimizing CCS processes</li><li>
In-depth understanding of customer service best practices, contact center operations, and service quality standards</li><li>
Customer service certifications (e.g., CCXP, CCSM) are a plus</li><li>
Ability to work effectively in a fast-paced, dynamic environment</li><li>
Fluency in English; Arabic language skills are highly desirable</li></ul><div> 
Additional Information</div> 
Senior CCS Manager &ndash; Your Team and Working Environment:
Join our skilled and service-oriented Sales &amp; Marketing team as a Senior CCS Manager, where precision, care, and pride in service delivery are the foundation of every task. In this essential role, you will lead and support the successful planning and execution of catering and conference services, ensuring each event reflects our brand&rsquo;s commitment to excellence.
We promote a respectful and supportive work culture based on collaboration, professionalism, and mutual trust. As a key contributor to the guest experience, your leadership and attention to detail will ensure every meeting, banquet, or event is delivered seamlessly, leaving a lasting impression on clients and guests alike.
Our Commitment to Diversity &amp; Inclusion:
We take pride in being an inclusive workplace that values and supports diverse talent. We believe that diversity enhances the quality of our work, inspires creativity, and strengthens our team.
In our Sales &amp; Marketing department, we welcome individuals from all backgrounds and empower them to grow, connect, and contribute with integrity and purpose.</div>

CCS Manager

Crane Authentication (NXT)

<div>
 
 As a partner to businesses and governments,
 
 Crane Authentication
 
 offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of 1,250 people for their expertise in R&amp;D, security design, engineering and data-driven insights. We are an integral part of
 
 Crane NXT
 
 , a c$2 billion dollar business with over 5,000 associates
 
 
 
 
 
 
 Position Summary &amp; Objective
 
 
 
 The Regional Manager, Customer Care Quality ensures quality standards set for the Crane Authentication Service Management Provision are met. Ensures alignment with the standards, efficiencies and best practices across the global Customer Care centres. This role ensures quality is consistent and meets both internal and external requirements.
 
 
 The role co-creates, maintains and advises on the performance of the Service Management quality management system; produces data and reporting on performance; and measures against set standards. This role looks into individual performances within the Service Management function to identify gaps and potential optimizations.
 
 
 Being based in Riyadh, the Regional Customer Care Manager will work closely with the ZATCA Service Delivery Manager to support managing the performance of the KSA Customer Care team.
 
 
 
 
 
 
 Essential Functions Performed by the Position
 
 
 
 &middot; Works with all Practice owners to devise and establish quality procedures, standards and specifications, co-develops Service Quality plans ensuring customer requirements are met and forms the scope for the Service Management Quality Management System.
 
 
 &middot; Looks at ways to reduce waste and increase efficiency.
 
 
 &middot; Reviews existing policies and procedures and makes suggestions for changes and improvements.
 
 
 &middot; Establishes, enhances and maintains existing quality controls and documentation procedures.
 
 
 &middot; Implements procedures to monitor and evaluate Service quality at various touchpoints, identifying deviations from process and standards.
 
 
 &middot; Monitors performance by gathering relevant data and produce statistical reports.
 
 
 &middot; Tracks Key performance Indicators (KPI&rsquo;s) related to Service Management Quality.
 
 
 &middot; Measures performance and identifies any areas of weakness, recommending and implementing improvements.
 
 
 &middot; Leads improvement initiatives in Continual Improvements and assesses the effectiveness.
 
 
 &middot; Provides regular quality score feedback to individual&rsquo;s, Managers and Senior Managers through various feedback techniques, including review sessions, report delivery and more.
 
 
 &middot; Gathers and analyses customer feedback to understand t needs and preferences, to refine Service Management Delivery.
 
 
 &middot; Liaises with managers and staff to provide training, tools and techniques to enable others to achieve quality standards.
 
 
 
 
 
 
 Disclaimer
 
 
 
 This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
 
 
 
 
 
 Position Qualifications
 
 
 
 
 Education:
 
 
 
 &middot; Bachelor's degree in business administration, finance, or related work experience.
 
 
 
 
 
 Experience
 
 :
 
 
 &middot; 5 years experience in Quality Management, preferably in Customer Support environments.
 
 
 &middot; Good understanding of ITIL Framework
 
 
 Certifications/Licenses:
 
 
 &middot; ITIL Certification is a plus.
 
 
 
 
 
 Language Proficiency:
 
 
 
 &middot; Fluent in English. Speaking Arabic is a plus.
 
 
 
 
 
 Knowledge, Skills, and Abilities
 
 
 
 &middot; Communication and interpersonal skills
 
 
 &middot; Analytical and problem-solving ability
 
 
 &middot; Planning and project management skills
 
 
 &middot; A strategic approach to work
 
 
 &middot; Ability to facilitate change
 
 
 &middot; Attention to detail
 
 
 &middot; An understanding and appreciation of other people&rsquo;s work disciplines.
 
 
 
 
 
 
 WHAT&rsquo;S IN IT FOR YOU?
 
 
 
 
 
 <ul>
 <li>
 Work for a market leading, established product company.
 </li>
 <li>
 Nice modern offices with great facilities.
 </li>
 <li>
 Health Insurance.
 </li>
 <li>
 24 days holidays plus national holidays.
 </li>
 <li>
 Life Insurance.
 </li>
 </ul>
 
 
 
 
 
 
 Crane Authentication is part of Crane NXT
 
 
 
 
 
 Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. Crane NXT has approximately 5,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.
 
 
 
 
 
 
 
 We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law.
 
 
 
 
 We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we&rsquo;ll be in contact.
 
 
 
 
</div>

Customer Care Quality Manager

<div>What we offer
We help the world run better.
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!<div></div> 
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. 
Who You&rsquo;ll Become
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health 
What You&rsquo;ll Do
As a CSM within the SAP Academy for Customer Success, you will be responsible to:<ul><li>
Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.</li><li>
Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.</li><li>
Enhance skills around your solution portfolio, managing customer retention, and driving value realization.</li><li>
Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.</li></ul> 
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth. 
CSM focus areas:
SAP Finance &amp; Spend Management (F&amp;S) &ndash; Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.<ul><li>
S/4HANA Finance</li><li>
Finance &amp; Quote to Cash(Q2C)</li><li>
Procurement</li></ul>
SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. 
What You Bring<ul><li>
2&ndash;3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.</li><li>
Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.</li><li>
A cooperative and productive approach to working relationships, internally and externally.</li><li>
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.</li><li>
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.</li><li>
A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.</li><li>
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.</li><li>
Proficiency in English to engage with our global network.</li></ul> 
About SAP Academy for Customer Success
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.
#SAPAcademyforCustomerSuccess
#SAPCSCareers 
SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program
Due to local legal mandates only GCC nationals will be considered at this time
#SAPNextGen
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs together. 
 Our inclusion promise
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone&mdash;regardless of background&mdash;feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com. 
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
#SAPNextGen</div><div></div>

Customer Success Manager (CSM) - SAP Academy for Customer Success - KSA (Hybrid) GCC Nationals

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