customer care specialist, operations Jobs in Istanbul Turkey

customer care specialist, operations

operations manager Jobs in Istanbul Turkey

operations manager

service business operation leader Jobs in Istanbul Turkey

service business operation leader

asstmgr-operations Jobs in Istanbul Turkey

asstmgr-operations

business unit manager Jobs in Istanbul Turkey

business unit manager

customer experience operations unit manager

Multinet | UP

<div>
 <p>
  <strong>
   Discover Multinet Up
  </strong>
 </p>
 <p>
  Starting its operations in 1999 with a meal card solution developed to meet the lunch needs of office workers, and becoming a subsidiary of the French Up Group in 2010, we are now a group serving in dozens of different areas.
 </p>
 <p>
  Institutions that choose our solutions gain significant advantages in cost efficiency and operational effectiveness in expense management, as well as in employee satisfaction and loyalty. As Multinet Up, we value the benefits we provide to the individuals who are the ultimate users of our solutions as much as we consider the needs of the institutions. From a secure, practical, next-generation payment experience to the widespread availability of spending points, the diversity of digital usage options, and the collaborations we have developed, we offer a 360-degree designed set of advantages.
 </p>
 <p>
  In 2016, we consolidated all our R&amp;D activities under one roof and transformed our IT department into a technopark company. Our technology company, Inventiv, operates in the fields of mobile payment, mobile application solutions, and cybersecurity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Privileges of Joining the Multinet Up Family
  </strong>
 </p>
 <p>
  <strong>
   Flexible Work Arrangement:
  </strong>
  With our hybrid work model, you have the flexibility to work from the office or from home.
 </p>
 <p>
  <strong>
   Two Continents, One Company:
  </strong>
  We have offices on both the Asian and European sides of Istanbul. Choose the office that's most convenient for you.
 </p>
 <p>
  <strong>
   Supportive and Agile Work Environment:
  </strong>
  We promote teamwork and have a fast and efficient work culture.
 </p>
 <p>
  <strong>
   Career Development:
  </strong>
  We value your professional growth and offer various training and development opportunities.
 </p>
 <p>
  <strong>
   Social Events:
  </strong>
  We organize fun and social activities that strengthen team spirit.
 </p>
 <p>
  <strong>
   Birthday Leaves:
  </strong>
  Enjoy a special day off on your birthday to celebrate and have fun!
 </p>
 <p>
  <strong>
   Special Support for Women Employees:
  </strong>
  We provide maternity and motherhood assistance, celebrate Women's Day with a holiday, and collaborate with the Women in Sales Network Program to support our female sales teams.
 </p>
 <p>
  <strong>
   We're There for Our Parents:
  </strong>
  We offer leave for our employees to spend special moments with their families, such as on report card days.
 </p>
 <p>
  <strong>
   Award-Winning Employee Experience
  </strong>
 </p>
 <p>
  We are proud to be recognized with the
  <strong>
   Excellent Employee Experience Certification
  </strong>
  from Happy Place to Work and the
  <strong>
   Best Employee Experience Company
  </strong>
  award from Nice Medya.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are currently seeking a
  <strong>
   ''Customer Experience Operations Unit Manager''
  </strong>
  to join our team with the following qualifications:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree
  </li>
  <li>
   Minimum of 3 years of experience in team management
  </li>
  <li>
   Proficiency in MS Office applications
  </li>
  <li>
   Proven ability to thrive in a fast-paced, multitasked, results-oriented environment
  </li>
  <li>
   Strong written and verbal communication skills
  </li>
  <li>
   Excellent analytical skills with experience in report preparation and analysis
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <ul>
  <li>
   Manage daily operations of the customer experience team
  </li>
  <li>
   Conduct performance evaluations of team members and develop improvement plans
  </li>
  <li>
   Analyze customer feedback and implement strategies for enhancement
  </li>
  <li>
   Optimize customer experience processes and procedures
  </li>
  <li>
   Design training programs to ensure high-quality customer service
  </li>
  <li>
   Stay updated with new customer service technologies and tools
  </li>
  <li>
   Collaborate with other departments to enhance overall customer experience
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Our Team
  </strong>
 </p>
 <p>
  We remember to have fun while we are working, constantly learn from each other and know that ongoing and open communication opens every door. Would you like to join us? Remember: It does not matter where you live, because we offer a hybrid working model regardless of location.
 </p>
 <p>
  <br/>
 </p>
 <p>
  *6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu kapsam&inodot;nda verilerinizin i&scedil;lenmesinden do&gbreve;an haklar&inodot;n&inodot;z ve &ldquo;&Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni&rdquo;mize Multinet Up web sitemizden ula&scedil;abilirsiniz.&rdquo;
 </p>
</div>


Customer Experience Operations Unit Manager

BASF

<div><div><div><h2 class="jobSectionHeader"><b>Job Listing Detail</b></h2></div><div><p><b>
Title: </b>Distribution Manager</p><p><b>
Location: </b>Ata&#351;ehir</p><p><b>
Working type: </b>Hybrid</p></div></div><div><div><h2 class="jobSectionHeader"><b>
ABOUT US</b></h2></div><div><p>
At BASF, you not only have the opportunity to achieve your career goals but also to actively contribute to the development of smart solutions for a sustainable future.</p><p>
Our Pharma Solutions business unit is dedicated to delivering high-quality excipients and functional ingredients to the pharmaceutical and nutraceutical industries. With a strong global presence and a commitment to innovation, we support our customers in developing effective, safe, and sustainable health solutions.</p><p>
Join a team that unites innovation and progress &ndash; for a world where we accomplish great things together.</p><p>
The Distribution Manager will lead and grow BASF&rsquo;s distributor network across Europe, Turkey, the Middle East, and Africa by driving strategic sales initiatives, fostering strong partnerships, and aligning regional market activities with global business goals.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
WHAT TO EXPECT</b></h2></div><div><ul><li>
Manage all distribution partners across Europe, Turkey, Middle East, and Africa.</li><li>
Build and maintain strong relationships with distributors; organize regular business review meetings.</li><li>
Develop new applications in collaboration with technical teams.</li><li>
Introduce and manage product portfolio; set and monitor annual targets per region.</li><li>
Prepare bottom-up budgets aligned with strategic business goals.</li><li>
Monitor sales performance and take corrective actions when needed.</li><li>
Ensure accurate and timely reporting (e.g., visit reports, forecasts, opportunity pipelines).</li><li>
Provide operational guidance to Customer Service Officers (CSO).</li><li>
Conduct local market analysis focusing on demand and market share.</li><li>
Implement and update sales concepts tailored to regional characteristics.</li><li>
Support cross-regional projects initiated by the Business Unit.</li><li>
Facilitate effective communication between BASF and local markets.</li><li>
Foster long-term distributor loyalty and alignment with BASF&rsquo;s strategic interests.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
WHAT YOU BRING
</b></h2></div><div><ul><li>Bachelor&rsquo;s degree in chemistry, biology, pharmacy or a related field is required.</li><li>
Advanced degrees such as a Master&rsquo;s or PhD (e.g., in Chemistry, Biology, Pharmacy, or MBA) are considered a strong asset.</li><li>
Minimum 7 years of experience in sales and key account management, preferably in the Pharmaceutical or Nutraceutical industry.</li><li>
Proven strategic and analytical thinking with strong project management capabilities.</li><li>
Excellent negotiation and communication skills with a high customer focus.</li><li>
Experience in leading diverse teams across regions and cultures.</li><li>
Fluent in Business English.</li><li>
Willingness to travel internationally on a regular basis.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
WHAT WE OFFER</b></h2></div><div><ul><li>
Responsibility from day one in a dynamic and collaborative work environment.</li><li>
A competitive compensation package including salary and bonus.</li><li>
Autonomy and support to thrive in a global organization.</li><li>
A diverse and inclusive culture that values different perspectives.</li><li>
Opportunities for personal and professional development.</li></ul></div></div></div>

Distribution Manager

Aktif Bank

<div>
 <p>
  <strong>
   Digital Communications and Social Media Assistant Manager/Manager
  </strong>
 </p>
 <p>
  <strong>
   If you are in for an experience without limits at Aktif Bank, this position is what you are looking for.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Perhaps, you are the teammate who will join us as &ldquo;Digital Communications and Social Media Assistant Manager/Manager&rdquo; and with whom we will accomplish great things together.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHY SHOULD YOU APPLY?
  </strong>
 </p>
 <p>
  Bachelor's degree preferably in advertising other relevant fields
 </p>
 <ul>
  <li>
   Minimum 4 years of experience in digital brand communication and social media management
  </li>
  <li>
   Experience in managing digital brand awareness campaigns
  </li>
  <li>
   Ability to manage content for multiple social media channels. Tiktok experience is a must.
  </li>
  <li>
   A forward thinking mindset and hands-on experience in using AI tools for creative content development are highly valued
  </li>
  <li>
   Analytical mindset for analyzing data
  </li>
  <li>
   Proactive and creative thinker
  </li>
  <li>
   Good at peer to peer communication
  </li>
  <li>
   Customer focused
  </li>
  <li>
   Experience in banking industry is a plus
  </li>
  <li>
   High proficiency in English
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  If yes, apply immediately.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   THIS IS YOUR ONE DAY AT WORK. HOW DOES IT SOUND?
  </strong>
 </p>
 <p>
  Working with advertising and social media agencies for creative content production processes
 </p>
 <p>
  Defining the digital communications and social media strategies in line with main brand strategies
 </p>
 <p>
  Managing Aktif Bank&rsquo;s and its digital bank N Kolay&rsquo;s social media channels
 </p>
 <p>
  Creating collaborative and synergistic projects with brands within the Aktif Bank ecosystem
 </p>
 <p>
  Leading and coordinating innovative digital brand marketing initiatives for our Passo brand in collaboration with the business unit team
 </p>
 <p>
  Creating both always on and ATL campaign related digital projects
 </p>
 <p>
  Analyzing digital assets of the competitors, defining best practices. Reporting the analyses to the brand communication team.
 </p>
 <p>
  Working closely with the performance marketing team and delivering the necessary assets
 </p>
 <p>
  Working in cooperation with the social media monitoring team, supervising the brand&rsquo;s tone of voice in monitoring responses
 </p>
 <p>
  Ensuring all contents are following customer experience principles
 </p>
 <p>
  Following digital, AI and social media trends both locally and global scale and keeping the brand communication team up to date on latest trends
 </p>
 <p>
  We are waiting for your application.
 </p>
</div>


Digital Communications and Social Media Assistant Manager/Manager

Unilever

<div><p>Unilever is currently hiring for <b>Customer Hubs Performance Delivery Manager &ndash; O2C!<br>
</b></p><p><br>
<b>Function: </b>Global Business Services &ndash; Customer Hubs<br>
<b>Reports to:</b> Head of Global Customer Hubs &ndash; PTAB &amp; Africa<br>
<b>Scope:</b> Customer Hubs - Regional (Arabia-Deliver&amp;Collect)<br>
<b>Location: </b>Turkey<br>
<b>Terms &amp; Conditions: </b>Full-Time</p><p></p><p><b>
ABOUT UNILEVER</b><br>
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.<br>
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.</p><p><b><br>
GLOBAL CUSTOMER HUBS TEAM</b><br>
GBS (Global Business Services) is a new area in Unilever. It will be leading a huge transformation when it comes to value creation, productivity, and adoption of new technologies. It comprises many service lanes like Customer, Marketing, People Experience and Finance. For the first time, all these services are together to unlock value to the company and beat the market when it comes to providing solutions. It is the way Unilever will bring latest trends and technologies to play a central role to the GAP 2030. More specifically, Global Customer Hubs team is the solutions partner of Customer Operations and Customer Development for the E2E operations excution of Unilever. We partner with these business functions to deliver speed, agility, and efficiency in Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Bill-to-Cash, Master Data, and Reports.<br>
The Global Customer Hubs team reimagine processes end to end, elevating them into global hubs empowered with technology, and run by industry leading partners. We deliver superior customer experience and perceived frictionless operations, while releasing capacity in markets to focus on generating and fulfilling demand, powered by digital and AI. The hubs are a critical enabler for growth by reducing complexity, releasing capacity, and unleashing technology in operations. We aim to become the Industry-First E2E Value Network Operation that Drives Superior Customer Experiences to enable Growth. We do this through Digital Technology, Artificial Intelligence, strong partnerships, and Future-Fit People. It is about writing the next chapter of operations with partners in the hub.</p><p><b><br>
PURPOSE OF THE ROLE</b><br>
The Customer Hub Service delivery manager is focal point in ensuring excellence in the delivery of the hub and the creation of future operational capabilities with our strategic partners to deliver to business units and markets across the region. The role leads the interaction between the market and the hubs in global locations like Cairo, Chennai, Salem etc., while interaction with global teams to drive harmonization, scale and cross fertilization across global operations. If you are passionate about leading performance and transformation through digital, hubs, and standardization of processes in end to end operations, then this role is just for you.<br>
<br>
<b>MAIN RESPONSIBILITIES</b><br>
The Customer Hubs Performance Delivery Manager ensures that processes owned by the hub are run effectively and efficiently across the entirety of the end-to-end operations (Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data, and Reports).</p><p><b><br>
Deliver superior business performance.</b></p><ul><li>
Accountable for ensuring day to day operations is delivered with super experience by the hub for the market. Drive KPIs/SLAs and evaluate for any additions/ changes with changing business requirement.</li><li>
Accountable for a robust and fully functioning governance model between market, hub, and product/capabilities teams. Holding the cross functional team accountable for the role they play in bringing the design to life. This includes ensuring rigorous GFCF and operational controls, and an effective BCP is in place in the hub operations.</li><li>
Accountable for ensuring operations is on its path toward world class level of productivity through continuous improvement. This includes delivery of the committed hub efficiencies, ensuring actual FTE in operations matches what is in the contractual price workbooks.</li><li>
Bring global hub model to life through Standardization and Digital transformation</li><li>
Leverage global scale of operations by driving standardization of operations as per the global process model, working closely with the markets and hubs.</li><li>
Drive maximum adoption of technology &ndash; both in terms of breadth of application across different scenarios / use cases, and depth of usage (i.e. level of no touch operations). This requires coordination and collaboration with the market, hub, and product &amp; capabilities teams.</li><li>
Develop the hub into a solutions partner providing decision support through analytics and insights</li><li>
Lead transformation governance between hub, product, capabilities and market team to land the agenda of standardization, no touch operation/tech adoption and Gen AI application in each of the processes.</li></ul><p></p><p><b>
Expand Hub Scope</b></p><ul><li>
Strech the boundaries of the current scope by challenging the current GPM in collaboration with the capabilities team</li><li>
Develop and build hub operations for white spaces by working with various functions.</li></ul><p></p><p><b>
Build a winning team</b></p><ul><li>
Develop digital and commercially savvy talents who are masters of domain capabilities, digital capabilities, and have right business and commercial skills.</li><li>
Lead a partner development program to ensure hubs have the right capabilities to deliver superior experience and a winning operation Improve Univoice Scores (especially Culture Index)</li><li>
Lead and actively participate in the global network of hubs</li><li>
Finally, and critically, as the lynchpin for customer hubs, this role is accountable for operating, developing and sustaining a high performing team to deliver across the key areas of responsibility. The person must establish a deep understanding of the customer hubs model and bring it to life through a high level of business intimacy with the market process owners.</li></ul><p></p><p><b>
Experiences &amp; Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree in Supply Chain, Engineering, or Business/Management</li><li>
Minimum 7 years of experience working in Supply Chain management, Order to Cash, or CD Operations.</li><li>
Experience in delivering day to day operations and transformation for one or more of the process streams in scope &ndash; CD (CSP, DT, OG/MT, CD Ops), Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data.</li><li>
Proven business/financial acumen, prior experience managing a large operational business unit</li><li>
Experience in driving standardization, digital adoption, and analytics that enable the business to make better decisions, drive growth/efficiency, and gain competitive advantage.</li><li>
Experience in working with and delivering through strategic partners, knows how to leverage the relationship and commercial contract to maximize value for Unilever</li><li>
Proven experience in complex transformation programs/change management and setting up new capabilities.</li></ul><p><b><br>
Skills</b></p><ul><li>
Highly tuned ability to spot new business opportunities for Unilever to grow or reduce costs, and good understanding of end-to-end process with the local business.</li><li>
Strategic thinker and integrator &ndash; able to conceptualize and articulate a vision of new ways to address business problems more effectively. Able to cut across functions and teams end to end to solve problems and deliver results.</li><li>
Project and Change Management &ndash; lead complex projects across geographies, managing transitions and offshoring with minimal disruption. Drive change through structured communication, stakeholder engagement and agile delivery</li><li>
Execution-driven - able to translate vision into reality and hold the cross functional team accountable in order to deliver results across the ecosystem.</li><li>
Solutions mindset - focusing more on solutions instead of problems, able to identify root causes and drive the right actions / interventions. Highly influential leader with strong business acumen who can engage well at all levels in the organization.</li><li>
Excellent people management and relationship skills</li><li>
Excellent communication and collaboration skills - ability to collaborate effectively with peers and stakeholders, can drive robust working relationships with different stakeholders (CD, Customer Operations, Global product &amp; capabilities teams)</li></ul><p><b><br>
Leadership</b></p><ul><li>
Care Deeply: Cares deeply about how customers experience our brands every day, everywhere; about our people&rsquo;s growth and development and our impact on the planet. Cares about our performance, to a point where it hurts when we don&rsquo;t win.</li><li>
Focus On What Counts: Ruthlessly prioritizes what really, really matters, and allowing us to do better on fewer things. We set clear and stretching goals and recognize maximum performance impact.</li>
Stay Three Steps Ahead: Thinks boldly and creatively to make breakthroughs in performance. We are always curious and confident<li> anticipating and staying ahead of customer needs and external trends to beat the competition.</li><li>
Deliver with Excellence:</li><li>
Delivers everything we do with excellence and pace. We take personal ownership and hold each other to account &ndash; always finding a way to do what we&rsquo;ve said we will do.</li><li>
Talent Catalyst: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best. You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins. You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.</li></ul><p></p><p><b>
Critical SOL (Standards of Leadership) Behaviors</b></p><ul><li><p><b>
PASSION FOR HIGH PERFORMANCE: </b>Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.</p></li><li><p><b>
PERSONAL MASTERY:</b> Sets high standards for themselves. Actively builds own wellbeing and resilience.</p></li><li><p><b>
CONSUMER LOVE: </b>Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.</p></li><li><p><b>
PURPOSE &amp; SERVICE:</b> Has humility, understanding that leadership is service to others, inside and outside Unilever.</p></li><li><p><b>
AGILITY:</b> Explores the world around them, continually learning and developing their skills.</p></li></ul><p><br>
Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.</p><p></p><p>
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</p></div>

Customer Hubs Performance Delivery Manager – O2C

<div>
 Unilever is currently hiring for
 <strong>
  Customer Hubs Performance Delivery Manager &ndash; O2C!
  <br/>
  <br/>
 </strong>
 <strong>
  Function:
 </strong>
 Global Business Services &ndash; Customer Hubs
 <br/>
 <br/>
 <strong>
  Reports to:
 </strong>
 Head of Global Customer Hubs &ndash; PTAB &amp; Africa
 <br/>
 <br/>
 <strong>
  Scope:
 </strong>
 Customer Hubs - Regional (Arabia-Deliver&amp;Collect)
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Turkey
 <br/>
 <br/>
 <strong>
  Terms &amp; Conditions:
 </strong>
 Full-Time
 <br/>
 <br/>
 <strong>
  About Unilever
  <br/>
  <br/>
 </strong>
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 <br/>
 <br/>
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 <br/>
 <br/>
 <strong>
  GLOBAL CUSTOMER HUBS TEAM
  <br/>
  <br/>
 </strong>
 GBS (Global Business Services) is a new area in Unilever. It will be leading a huge transformation when it comes to value creation, productivity, and adoption of new technologies. It comprises many service lanes like Customer, Marketing, People Experience and Finance. For the first time, all these services are together to unlock value to the company and beat the market when it comes to providing solutions. It is the way Unilever will bring latest trends and technologies to play a central role to the GAP 2030. More specifically, Global Customer Hubs team is the solutions partner of Customer Operations and Customer Development for the E2E operations excution of Unilever. We partner with these business functions to deliver speed, agility, and efficiency in Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Bill-to-Cash, Master Data, and Reports.
 <br/>
 <br/>
 The Global Customer Hubs team reimagine processes end to end, elevating them into global hubs empowered with technology, and run by industry leading partners. We deliver superior customer experience and perceived frictionless operations, while releasing capacity in markets to focus on generating and fulfilling demand, powered by digital and AI. The hubs are a critical enabler for growth by reducing complexity, releasing capacity, and unleashing technology in operations. We aim to become the Industry-First E2E Value Network Operation that Drives Superior Customer Experiences to enable Growth. We do this through Digital Technology, Artificial Intelligence, strong partnerships, and Future-Fit People. It is about writing the next chapter of operations with partners in the hub.
 <br/>
 <br/>
 <strong>
  PURPOSE OF THE ROLE
  <br/>
  <br/>
 </strong>
 The Customer Hub Service delivery manager is focal point in ensuring excellence in the delivery of the hub and the creation of future operational capabilities with our strategic partners to deliver to business units and markets across the region. The role leads the interaction between the market and the hubs in global locations like Cairo, Chennai, Salem etc., while interaction with global teams to drive harmonization, scale and cross fertilization across global operations. If you are passionate about leading performance and transformation through digital, hubs, and standardization of processes in end to end operations, then this role is just for you.
 <br/>
 <br/>
 <strong>
  Main Responsibilities
  <br/>
  <br/>
 </strong>
 The Customer Hubs Performance Delivery Manager ensures that processes owned by the hub are run effectively and efficiently across the entirety of the end-to-end operations (Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data, and Reports).
 <br/>
 <br/>
 <strong>
  Deliver superior business performance.
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Accountable for ensuring day to day operations is delivered with super experience by the hub for the market. Drive KPIs/SLAs and evaluate for any additions/ changes with changing business requirement.
  </li>
  <li>
   Accountable for a robust and fully functioning governance model between market, hub, and product/capabilities teams. Holding the cross functional team accountable for the role they play in bringing the design to life. This includes ensuring rigorous GFCF and operational controls, and an effective BCP is in place in the hub operations.
  </li>
  <li>
   Accountable for ensuring operations is on its path toward world class level of productivity through continuous improvement. This includes delivery of the committed hub efficiencies, ensuring actual FTE in operations matches what is in the contractual price workbooks.
  </li>
  <li>
   Bring global hub model to life through Standardization and Digital transformation
  </li>
  <li>
   Leverage global scale of operations by driving standardization of operations as per the global process model, working closely with the markets and hubs.
  </li>
  <li>
   Drive maximum adoption of technology &ndash; both in terms of breadth of application across different scenarios / use cases, and depth of usage (i.e. level of no touch operations). This requires coordination and collaboration with the market, hub, and product &amp; capabilities teams.
  </li>
  <li>
   Develop the hub into a solutions partner providing decision support through analytics and insights
  </li>
  <li>
   Lead transformation governance between hub, product, capabilities and market team to land the agenda of standardization, no touch operation/tech adoption and Gen AI application in each of the processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Expand Hub Scope
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strech the boundaries of the current scope by challenging the current GPM in collaboration with the capabilities team
  </li>
  <li>
   Develop and build hub operations for white spaces by working with various functions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Build a winning team
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop digital and commercially savvy talents who are masters of domain capabilities, digital capabilities, and have right business and commercial skills.
  </li>
  <li>
   Lead a partner development program to ensure hubs have the right capabilities to deliver superior experience and a winning operation Improve Univoice Scores (especially Culture Index)
  </li>
  <li>
   Lead and actively participate in the global network of hubs
  </li>
  <li>
   Finally, and critically, as the lynchpin for customer hubs, this role is accountable for operating, developing and sustaining a high performing team to deliver across the key areas of responsibility. The person must establish a deep understanding of the customer hubs model and bring it to life through a high level of business intimacy with the market process owners.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experiences &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Supply Chain, Engineering, or Business/Management
  </li>
  <li>
   Minimum 7 years of experience working in Supply Chain management, Order to Cash, or CD Operations.
  </li>
  <li>
   Experience in delivering day to day operations and transformation for one or more of the process streams in scope &ndash; CD (CSP, DT, OG/MT, CD Ops), Promotional Planning &amp; Execution, E2E SC Planning, Order-to-Delivery, Collections, Master Data.
  </li>
  <li>
   Proven business/financial acumen, prior experience managing a large operational business unit
  </li>
  <li>
   Experience in driving standardization, digital adoption, and analytics that enable the business to make better decisions, drive growth/efficiency, and gain competitive advantage.
  </li>
  <li>
   Experience in working with and delivering through strategic partners, knows how to leverage the relationship and commercial contract to maximize value for Unilever
  </li>
  <li>
   Proven experience in complex transformation programs/change management and setting up new capabilities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Highly tuned ability to spot new business opportunities for Unilever to grow or reduce costs, and good understanding of end-to-end process with the local business.
  </li>
  <li>
   Strategic thinker and integrator &ndash; able to conceptualize and articulate a vision of new ways to address business problems more effectively. Able to cut across functions and teams end to end to solve problems and deliver results.
  </li>
  <li>
   Project and Change Management &ndash; lead complex projects across geographies, managing transitions and offshoring with minimal disruption. Drive change through structured communication, stakeholder engagement and agile delivery
  </li>
  <li>
   Execution-driven - able to translate vision into reality and hold the cross functional team accountable in order to deliver results across the ecosystem.
  </li>
  <li>
   Solutions mindset - focusing more on solutions instead of problems, able to identify root causes and drive the right actions / interventions. Highly influential leader with strong business acumen who can engage well at all levels in the organization.
  </li>
  <li>
   Excellent people management and relationship skills
  </li>
  <li>
   Excellent communication and collaboration skills - ability to collaborate effectively with peers and stakeholders, can drive robust working relationships with different stakeholders (CD, Customer Operations, Global product &amp; capabilities teams)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Leadership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Care Deeply: Cares deeply about how customers experience our brands every day, everywhere; about our people&rsquo;s growth and development and our impact on the planet. Cares about our performance, to a point where it hurts when we don&rsquo;t win.
  </li>
  <li>
   Focus On What Counts: Ruthlessly prioritizes what really, really matters, and allowing us to do better on fewer things. We set clear and stretching goals and recognize maximum performance impact.
  </li>
  <li>
   Stay Three Steps Ahead: Thinks boldly and creatively to make breakthroughs in performance. We are always curious and confident &boxh; anticipating and staying ahead of customer needs and external trends to beat the competition.
  </li>
  <li>
   Deliver with Excellence:
  </li>
  <li>
   Delivers everything we do with excellence and pace. We take personal ownership and hold each other to account &ndash; always finding a way to do what we&rsquo;ve said we will do.
  </li>
  <li>
   Talent Catalyst: Invests in people &ndash; coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best. You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins. You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Critical SOL (Standards of Leadership) Behaviors
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.
  </li>
  <li>
   PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
  </li>
  <li>
   CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
  </li>
  <li>
   PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
  </li>
  <li>
   AGILITY: Explores the world around them, continually learning and developing their skills.
   <br/>
   <br/>
  </li>
 </ul>
 Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 <br/>
 <br/>
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>


Fiorent

<div>
 <p>
  <strong>
   Business Analyst
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a rapidly growing technology company delivering software solutions to the global market, we continue to build innovative, value-driven products for our clients.
 </p>
 <p>
  We are now looking for a
  <strong>
   Project Manager / Business Analyst
  </strong>
  who has strong experience in
  <strong>
   e-commerce projects
  </strong>
  , excellent communication skills, and the ability to manage end-to-end software project cycles.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role is central to bridging business needs with technical teams, ensuring seamless project execution, and maintaining clear communication across all stakeholders.
 </p>
 <p>
  We work in a
  <strong>
   hybrid model
  </strong>
  , and we expect flexibility for
  <strong>
   on-site work during critical project phases
  </strong>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  The successful candidate will take an active role in analysis, planning, testing, coordination, and go-live operations.
 </p>
 <p>
  If you have experience in e-commerce platforms, enjoy problem-solving, and thrive in dynamic environments, we would love to meet you.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Analysis &amp; Discovery
  </strong>
 </p>
 <ul>
  <li>
   Conduct business and system analyses for e-commerce, web, and mobile application projects
  </li>
  <li>
   Gather, analyze, and document business requirements
  </li>
  <li>
   Create user stories, acceptance criteria, business rules, and detailed process flows
  </li>
  <li>
   Design functional requirement documents and user scenarios
  </li>
  <li>
   Manage epics, stories, tasks, and workflows in
   <strong>
    Jira
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Project Planning &amp; Coordination
  </strong>
 </p>
 <ul>
  <li>
   Prepare project timelines, scope definitions, sprint plans, and resource schedules
  </li>
  <li>
   Work closely with development, QA, design, and customer teams
  </li>
  <li>
   Actively participate in sprint planning, grooming, and daily stand-ups
  </li>
  <li>
   Apply both
   <strong>
    Agile (Scrum/Kanban)
   </strong>
   and traditional project management methodologies
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Testing &amp; Validation
  </strong>
 </p>
 <ul>
  <li>
   Execute unit and integration tests; track issues and defects in Jira
  </li>
  <li>
   Prepare and follow functional test cases
  </li>
  <li>
   Coordinate UAT (User Acceptance Testing) with clients
  </li>
  <li>
   Ensure product quality aligns with requirements and expectations
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Documentation
  </strong>
 </p>
 <ul>
  <li>
   Prepare detailed project documentation (BRD, FRD, user guides, process flows, test reports, etc.)
  </li>
  <li>
   Maintain up-to-date and traceable documentation throughout the project lifecycle
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Go-Live &amp; Post-Go-Live Support
  </strong>
 </p>
 <ul>
  <li>
   Plan and execute go-live processes, manage risks, and coordinate stakeholders
  </li>
  <li>
   Provide post-deployment support to clients
  </li>
  <li>
   Offer feedback and contribute to continuous process improvements
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Engineering, Industrial Engineering, Management Information Systems, or related fields
  </li>
  <li>
   <strong>
    Experience in e-commerce projects is required
   </strong>
  </li>
  <li>
   Minimum
   <strong>
    2 years of experience
   </strong>
   in business analysis for mobile and web applications
  </li>
  <li>
   Knowledge of ERP and CRM systems
  </li>
  <li>
   Strong understanding of software development processes and methodologies
  </li>
  <li>
   Basic SQL skills and familiarity with data structures &amp; database concepts
  </li>
  <li>
   Hands-on experience with
   <strong>
    Jira
   </strong>
  </li>
  <li>
   Proficiency in MS Project, Visio, Excel, Word, PowerPoint
  </li>
  <li>
   Ability to prepare clear, structured technical and functional documentation
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Soft Skills
  </strong>
 </p>
 <ul>
  <li>
   Excellent communication and stakeholder management abilities
  </li>
  <li>
   Strong analytical and problem-solving skills
  </li>
  <li>
   Structured, detail-oriented, and capable of algorithmic thinking
  </li>
  <li>
   Team-oriented mindset with a proactive and solution-focused approach
  </li>
  <li>
   Strong written and spoken English skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Working Model
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Hybrid working model
   </strong>
  </li>
  <li>
   Flexibility for
   <strong>
    on-site work during intensive project periods
   </strong>
  </li>
  <li>
   A communication-driven approach is highly valued
  </li>
 </ul>
 <p>
 </p>
</div>


Business Analyst

Siemens

<div><div><div><div><div><div><b>Job ID
</b></div><div>485478
</div></div><div><div><b>Posted since
</b></div><div>18-Nov-2025
</div></div><div><div><b>Organization
</b></div><div>Smart Infrastructure
</div></div><div><div><b>Field of work
</b></div><div>Project Management
</div></div><div><div><b>Company
</b></div><div>Siemens Sanayi ve Ticaret Anonim Sirketi
</div></div><div><div><b>Experience level
</b></div><div>Experienced Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Hybrid (Remote/Office)
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Istanbul - Istanbul - Tuerkiye
</li>Kartal - Istanbul - Tuerkiye<br>
<li>
</li></ul></div></div></div></div></div><p></p><div><div><div><div><div><br>
<p>For our Smart Infratructure Buildings (SI B) Business Unit Project Execution Group in Istanbul, we are looking for a <b>Project Manager</b>. This role will be leading the Smart Infrastructure (SI) Low Current and Building Management System projects in line with Project Management at SI and Siemens Guidelines with the objective of meeting the required time, budget, and functionality.</p><p></p><p><b><br>
What part will you play?</b></p><ul><li>
Designing, developing and running SI RSS Standard Projects and Category C Customer Projects, according to defined Project Manager (PM) @ SI and PM@Siemens Project Management standards and customer requirements, and with end to end responsibility for economic results, quality, schedule and EHS,</li><li>
Holding profit &amp; loss responsibility for assigned projects,</li><li>
Standing for overall responsibility on project results including budget, financial management of risks, opportunities, claims, scheduling and EHS,</li><li>
Handling the project throughout the project Life Cycle until final acceptance,</li><li>
Managing customer requirements,</li><li>
Developing strategies for the project,</li><li>
Managing project finances, project team, customers, risks, opportunities and claims,</li><li>
Complying to standards, rules and regulations.</li></ul><p></p><p><b><br>
What do I need to qualify for this job?</b></p><ul><li>
Bachelor's Degree in Electrical, Electronics &amp; Communication, Electrical/Electronic Engineering or other relevant Engineering Degrees,</li><li>
Familiar with project management methodologies and tools,</li><li>
Minimum 5 years of experience as Project Manager,</li><li>
Analytical thinking, working for team, using own initiative in critical paths,</li><li>
Very good command of English and Turkish both written &amp; spoken,</li><li>
Very good knowledge in MS Office Applications.</li><li>
No travel restriction,</li><li>
Candidates should also have a driving license.</li></ul><p></p><p><b><br>
What we offer</b></p><div>
<ul><li>Speak up Culture</li></ul>
<ul><li>Respectful Workplace</li></ul>
<ul><li>Being part of a global work environment</li></ul>
<ul><li>Attractive remuneration package</li></ul>
<ul><li>Excellent recognition tools providing spot awards</li></ul>
<ul><li>Learning &amp; Development opportunities for both personal and professional growth</li></ul>
<ul><li>Leave days for parents and a variety of flexible working models that allow time off for yourself and your family</li></ul>
<ul><li>Creche allowance for mothers</li></ul>
<ul><li>Share matching programs to become a shareholder of Siemens AG</li></ul>
<ul><li>Remote working and remote living flexibility only for relevant positions</li></ul>
<ul><li>Find more benefits here</li></ul>
</div><p><i>Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.</i></p><p></p><p><br>
&ldquo;At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow&lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds&rdquo;</p><p>
As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.</p><p>
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.</p><p>
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role.</p><p>
Please find more information from our web site:</p><p>
https://new.siemens.com/tr/tr.html</p><p><br>
Contact<br>
If you need more information please don't hesitate to contact us.<br>
+90 216 459 20 00</p><p>
https://new.siemens.com/tr/tr/genel/iletisim.html</p><p>
insanorganizasyon.tr@siemens.com</p><p>
www.instagram.com/siemensturkiye</p><p>
https://m.youtube.com/user/Siemens</p><p>
http://www.twitter.com/siemensturkiye</p><p>
http://www.facebook.com/siemensturkiye</p><p></p><div>
#LI-HYBRID</div></div></div></div></div></div></div><div></div>

Project Manager

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