assistant manager - crm

assistant manager - customer service & planning Jobs in Mumbai

assistant manager - customer service & planning

assistant manager - supply chain management Jobs in Mumbai

assistant manager - supply chain management

contracts manager - scm projects & development Jobs in Mumbai

contracts manager - scm projects & development

customer experience partner - scm Jobs in Mumbai

customer experience partner - scm

customer experience partner scm

A.P. Moller - Maersk

<div>
 APM Terminals
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage and monitor the end-to-end shipment process on behalf of the customer logistics department.
 </li>
 <li>
 Coordinate with various stakeholders in the shipment process handling
 </li>
 <li>
 Orchestrator the overall flow of an end-to-end shipment.
 </li>
 <li>
 Provide a value add to the customers through effective business solutions by having good business knowledge/process understanding.
 </li>
 <li>
 Query Resolution with shippers/Customers/other stakeholders, timely resolution and response to customers.
 </li>
 <li>
 Maintain a customer-centric approach, thereby helping to avoid the occurrence of errors and take preventive measures to eliminate repetition of errors
 </li>
 <li>
 Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
 </li>
 <li>
 Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
 </li>
 <li>
 Respond to all enquiries in a timely and accurate manner &amp; escalate difficulty as defined in SOPs / IOPs.
 </li>
 <li>
 Maintain effective and proactive communication &ndash; by regularly participating in conference calls with the clients to enable seamless process flow.
 </li>
 <li>
 Record and report the performance that helps provide suitable recommendations on: Service delivery wins + Service failures.
 </li>
 <li>
 Establish and strengthen customer relationships.
 </li>
 <li>
 Execute reports or other tasks assigned by the Team Leader/Manager.
 
 
 </li>
 </ul>
 
 Skills and Competencies:
 
 
 
 <ul>
 <li>
 Good knowledge of and experience with 4PL and Supply Chain Management operations, from both origin and destination.
 </li>
 <li>
 Effective Communication - has excellent English communication skills (both oral and written), with the ability to communicate confidently for coordination with stakeholders.
 </li>
 <li>
 Client and Stakeholder Communication - Demonstrates strong communication capabilities in an international environment.
 </li>
 <li>
 Documentation - has strong documentation experience (e.g., creation of internal operating procedures, standard operating procedures, minutes of the meeting and project documentation)
 </li>
 <li>
 Passion to drive closures &amp; high-level customer service orientation &ndash; Customer Centricity.
 </li>
 <li>
 Team player &ndash; Works together with others in the business unit to achieve results, fosters teamwork.
 </li>
 <li>
 Good understanding of operational processes.
 </li>
 <li>
 Strong time management skills to complete tasks on time.
 </li>
 <li>
 Willingness to work overtime to meet deadlines when required.
 </li>
 <li>
 Ability to work under pressure to cope with periods of high workload and tight timelines.
 
 
 </li>
 </ul>
 
 Educational Background and Work Experience:
 
 
 
 <ul>
 <li>
 A bachelor&rsquo;s degree in any field is required.
 </li>
 <li>
 Minimum 2 years of experience in freight forwarding, 3PL and/or 4PL import/export.
 
 
 </li>
 </ul>
 
 Language Skills:
 
 
 
 <ul>
 <li>
 Fluent in English (written and spoken)
 
 
 </li>
 </ul>
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 
 
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
</div>

Customer Experience Partner - SCM

Pidilite Industries Limited

<div>
 
 
 
 Job Title:
 
 
 Asst. Manager -
 
 
 Planning &amp; Customer Service &ndash; Organized Retail
 
 
 
 
 Vertical:
 
 
 Manufacturing Operations &amp; SCM
 
 .
 
 
 
 
 
 
 
 
 Job Objective:
 
 
 
 
 The Supply Chain Customer Service Assistant Manager oversees the complete order-to-delivery cycle, ensuring service level improvements through efficient coordination across internal teams, external partners, Customers and logistics service providers. This role demands strategic thinking, operational excellence, and strong leadership to drive service performance and continuous improvement.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Own the end-to-end order fulfilment process from order receipt to final delivery
 </li>
 <li>
 Monitor delivery timelines and proactively resolve delays or disruptions
 </li>
 <li>
 Optimize OTIF (On-Time In-Full) performance and reduce lead times
 </li>
 <li>
 Act as the escalation point for complex customer issues and complaints
 </li>
 <li>
 Build strong relationships with key customers and ensure service-level agreements are met
 </li>
 <li>
 Analyze customer feedback and implement service improvements
 </li>
 <li>
 Collaborate with sales, planning, procurement, logistics, and finance teams to align on order priorities and inventory availability
 </li>
 <li>
 Coordinate with transporters, and warehouse teams to ensure timely dispatch and delivery
 </li>
 <li>
 Lead, mentor, and develop a team of supply chain depot coordinators
 </li>
 <li>
 Conduct regular performance reviews and training sessions to build team capability
 </li>
 <li>
 Track KPIs such as order accuracy, delivery performance (Fill Rate, Lead Time), and complaint resolution time
 </li>
 <li>
 Drive process improvements for organized retail (MT, E-Com, Q-Com and Corporate)
 </li>
 <li>
 Prepare dashboards and reports and customer reviews, implement automation and digital tools to streamline workflows
 </li>
 <li>
 Monthly S&amp;OP inputs reports.
 </li>
 </ul>
 
 
 
 
 
 
 Required Experience:
 
 
 
 <ul>
 <li>
 Minimum 5 years in Customer Service of MT, E-Com &amp; CSD with FMCG, proven experience in process simplification, Project Management &amp; Execution with customer facing experience.
 </li>
 </ul>
 
 
 
 Education:
 
 
 Graduate + MBA preferably in Supply chain Management
 
 
 
 
 Required Competencies &amp; Skills:
 
 
 
 <ul>
 <li>
 Objective Analytical Thinking.
 </li>
 <li>
 Solid understanding of Planning, Customer Service.
 </li>
 <li>
 Expertise in Supply Chain Process optimization.
 </li>
 <li>
 Team Player.
 </li>
 <li>
 Change Management &amp; Project Management.
 </li>
 </ul>
 
 
 
 IT Knowledge:
 
 
 
 <ul>
 <li>
 Expert understanding in SAP.
 </li>
 <li>
 Advance Excel &amp; Microsoft Power Point.
 </li>
 <li>
 Power BI and Automation Tools.
 </li>
 </ul>
</div>

Assistant Manager - Customer Service & Planning

<div>
 
 
 
 Job Position Title: Associate &ndash; D365 Technical Consultant : Competency-MS Dynamics Skill &ndash; D365 Technical (LOS), Location-Mumbai
 
 
 
 
 
 
 
 
 
 
 
 
 *Responsibilities:
 
 
 
 
 
 Job Description:
 
 
 
 Minimal functional knowledge on SCM, finance, production operations, customer service etc &bull; Conduct requirement gathering &bull; Preparation of technical design document &bull; Good understanding of solution architecture &bull; Excel add-ins would be a plus &bull; Knowledge of data entities &bull; Knowledge of system administration and management &bull; Project deployment with LCS and Azure DevOps
 
 
 Good understanding of Azure blobs and parallel process development in Logic and function apps &bull; Support development of proposals and statement of work to include drafting estimation of effort/cost
 
 
 
 Application
 
 -D365 Finance &amp; Operations AX2009 AX2012
 
 
 
 Core Area / Modules-
 
 
 
 Strong knowledge in X++ &bull; Functional extensions, forms, workflows, SSRS Report, Dynamic AX Report, Crystal Reports, Data Reports, Alert, Notification &bull; Integration using various connectors &bull; Azure components
 
 
 Rest Web Api and OData Entity &bull; Event handlers &bull; Data entity (DMF, OData) extension and development. &bull; Database design &bull; SQL Queries, Stored Procedures, Indexes, Views &bull; TDD creation, Unit testing etc
 
 
 
 Competency / Capability / Experiences
 
 
 
 3 to 5 years of relevant work experience &bull; Strong communication and interpersonal skills &bull; Ability to work with senior stakeholders &bull; Ability to run high intensity workshops &bull; Delivered 3-4 large implementations or equivalent &bull; Uses creative ways to find solutions &bull; Able to identify performance bottlenecks and fix it &bull; Certified on latest product at desired levels &bull; Team player &bull; Proficient in delivery methodology (Sure Step Preferable) &bull; Can plan and organize delivery of solution
 
</div>

Microsoft Dynamics Consultant

Tata Communications

<div>
 
 
 Job Description
 
 
 
 
 
 
 
 About role:
 
 The candidate should be able to manage and drive critical interactions with key stakeholders and arrive at consensus. The stakeholders may range from Operations, Finance, Tax, Sales and Product. The candidate should be able to articulate the need of transformation, its importance and communicate it very effectively to wider audience.
 
 
 The candidate should be able to put best in class agile and project management practices in place while driving transformation. The candidate should be confident enough to face and own external and internal audits and address questions and queries from stakeholders and incorporate feedback in case of any observation.
 
 
 Candidate will be supporting Supply Chain team in terms of Governance, Audits, Compliances
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Driving Supply Chain initiatives in line with business and customer needs and guiding SCM members throughout journey.
 
 
 Leading overall governance initiatives with leadership team through regular reviews and updates.
 
 
 Guide and help fellow colleagues from Supply Chain Management team to drive governance initiatives.
 
 
 Identifying, formulate and drive multiple automation and digital transformation initiatives leveraging innovative technologies
 
 
 Driving discussions with key business stakeholders independently and representing Supply Chain team and ensuring consensus
 
 
 
 
 
 
 Qualification &amp; experience
 
 
 
 
 
 
 Should have keen interest in transformation and continuous improvements.
 
 
 Good understanding of Supply Chain disruptions and innovations would be key in driving transformation.
 
 
 Educational Background: BE/B TECH preferably from Electronic and Telecommunication domain, MBA from top institute is highly recommended.
 
 
 Minimum 2-3 years of Supply Chain Experience, particularly in International and telecom domain
 
</div>

Executive Supply Chain Management

Urban Company

<div>
 
 
 About the Company
 
 
 
 Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing.
 
 
 We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.
 
 
 
 Urban Company
 
 started as
 
 UrbanClap
 
 in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -
 
 
 1. Customer love: Build a platform that offers truly delightful and differentiated services
 
 
 2. Partner empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood
 
 
 3. Technology first: Bring innovation and technology to an age-old industry What You&rsquo;ll Do: The most common question asked is,
 
 
 
 
 
 '
 
 What does a typical day in the life of an SCM look like?'
 
 
 
 To answer that in brevity, no two days will be the same for you in this role:
 
 
 ● First focus is operational excellence for your set of cities - this involves selection and training of new partners and improving current partners' quality. This is the crux and main focus of the role. It is an operations-heavy role
 
 
 ● You will also be expected to take charge of key central growth tracks for the category over time: &cir; Projects focused on improving quality and service excellence
 
 
 &cir; Projects focused on improving offerings and innovation
 
 
 ● Collaboration with cross-functional teams to ensure swift and robust execution. You are the owner of the business entrusted to you, and you have a direct influence on how the business shapes up. We are looking for folks who have a high ownership mindset and love operational excellence.
 
 
 
 
 
 
 What We Need:
 
 
 
 ● Minimum 1-4 years of experience in an ops-related/consulting/strategy role.
 
 
 ● Demonstrated leadership of teams and projects &ndash; the ability to influence and lead.
 
 
 ● Someone who understands great things gets built by both smarts AND hard work. What can you expect:
 
 
 ● A great work environment with massive ownership and growth opportunities.
 
 
 ● Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession
 
 
 ● A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change
 
 
 ● Growth opportunities within UC via our robust internal mobility program.
 
 
 
 
 
 At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.
 
</div>

Senior Category Manager

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 About role: The candidate should be able to manage and drive critical interactions with key stakeholders and arrive at consensus. The stakeholders may range from Operations, Finance, Tax, Sales and Product. The candidate should be able to articulate the need of transformation, its importance and communicate it very effectively to wider audience.
 
 
 The candidate should be able to put best in class agile and project management practices in place while driving transformation. The candidate should be confident enough to face and own external and internal audits and address questions and queries from stakeholders and incorporate feedback in case of any observation.
 
 
 Candidate will be supporting Supply Chain team in terms of Governance, Audits, Compliances
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Driving Supply Chain initiatives in line with business and customer needs and guiding SCM members throughout journey.
 </li>
 <li>
 Leading overall governance initiatives with leadership team through regular reviews and updates.
 </li>
 <li>
 Guide and help fellow colleagues from Supply Chain Management team to drive governance initiatives.
 </li>
 <li>
 Identifying, formulate and drive multiple automation and digital transformation initiatives leveraging innovative technologies
 </li>
 <li>
 Driving discussions with key business stakeholders independently and representing Supply Chain team and ensuring consensus
 
 
 </li>
 </ul>
 Qualification
 
 
 <ul>
 <li>
 Should have keen interest in transformation and continuous improvements.
 </li>
 <li>
 Good understanding of Supply Chain disruptions and innovations would be key in driving transformation.
 </li>
 <li>
 Educational Background: BE/B TECH preferably from Electronic and Telecommunication domain, MBA from top institute is highly recommended.
 </li>
 <li>
 Minimum 2-3 years of Supply Chain Experience, particularly in International and telecom domain
 </li>
 </ul>
</div>

Executive - Supply Chain Management

Godrej Industries Group

<div>
 Sales Strategy
 
 
 Godrej Properties Limited (GPL)
 
 
 Mumbai
 
 
 &mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;&mdash;
 
 
 
 Job Title:
 
 Senior Manager / DGM Sales Strategy
 
 
 
 Job Type:
 
 Permanent, Full-time
 
 
 
 Function:
 
 Sales Strategy
 
 
 
 Business:
 
 Godrej Properties Limited
 
 
 
 Location:
 
 Mumbai HO
 
 
 
 About Godrej Industries Limited And Associate Companies (GILAC)
 
 
 
 GILAC is a holding company of the Godrej Group. We have significant interests in consumer goods, real estate, agriculture, chemicals, and financial services through our subsidiary and associate companies, across 18 countries.
 
 
 https://www.godrejindustries.com/
 
 
 
 About Godrej Properties Limited (GPL)
 
 
 
 Godrej Properties brings the Godrej Group philosophy of innovation, sustainability, and excellence to the real estate industry. Each Godrej Properties development combines the over 125-year legacy of excellence and trust with a commitment to cutting-edge design, technology, and sustainability.
 
 
 www.godrejproperties.com
 
 
 Key responsibilities
 
 
 
 Job Purpose
 
 
 
 The incumbent is responsible for achievement of sales targets for the assigned region through sales planning, lead generation, channel partner management, promotion planning and customer negotiations. The position is for ensuring implementation of region&rsquo;s marketing campaigns for generating leads for projects in the region.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 Budgeting / Regional AOP
 
 
 
 <ul>
 <li>
 Provides inputs for AOP by providing inputs on sales performance, manpower requirements, market competition and oversees marketing budget, brokers commission, sales projection etc.
 </li>
 <li>
 Monitors marketing budget to ensure activities are within budget
 </li>
 <li>
 Provides BD team with inputs on product pricing and marketing budget for new deals
 
 
 </li>
 </ul>
 
 Sales Planning and Strategy
 
 
 
 <ul>
 <li>
 Creates and recommends a sales strategy for achievement of assigned sales targets e.g launch plan for new project
 </li>
 <li>
 Assigns sales targets to team
 </li>
 <li>
 Tracks the Sales Inventory (through Sales Force, SAP)
 </li>
 <li>
 Interacts with customers for sales closure and final negotiations
 </li>
 <li>
 Establishes relationship and tie ups with banks for loan disbursement, interest rates and leads
 
 
 </li>
 </ul>
 
 Marketing Promotions Planning
 
 
 
 <ul>
 <li>
 Evaluates and recommends marketing plan for local marketing campaigns e.g print ad/ outdoor displays/ participation in property exhibitions, road shows / online marketing etc.
 </li>
 <li>
 Gives inputs on marketing campaign / MR activity needs (apart from the pre-approved plan)
 </li>
 <li>
 Reviews project related content for creatives and drive approval with ZSH.
 </li>
 <li>
 Ensures availability of creatives on time from marketing team
 </li>
 <li>
 Monitors the effectiveness of the marketing campaigns
 
 
 </li>
 </ul>
 
 Market Research
 
 
 
 <ul>
 <li>
 Identifies external agencies to conduct market research for a prospective deal, assess market potential
 </li>
 <li>
 Reviews survey methodology
 </li>
 <li>
 Coordinates with external MR agency to conduct:
 </li>
 <li>
 macro level market research, SWOT analysis, prevailing prices, competition projects
 </li>
 <li>
 micro level research covering consumer study, consumer profiling, focus group discussions
 </li>
 <li>
 Validates research reports given by BD and provides regional inputs
 
 
 </li>
 </ul>
 
 Product Development
 
 &ndash; Recommends product design and product mix (number of bedrooms, balcony, facilities requirements etc&hellip;) at design stage
 
 
 
 Channel Partner Network / corporate sales set up and management
 
 
 
 <ul>
 <li>
 Defines process and guidelines for creation and management of channel partner / corporate sales
 </li>
 <li>
 Shortlists potential channel partner according to company criteria
 </li>
 <li>
 Communicates company terms and conditions
 </li>
 <li>
 Monitors channel partners for lead generation and conversion
 </li>
 <li>
 Supports Channel Partners for post sales customer service
 
 
 </li>
 </ul>
 
 Lead Generation
 
 
 
 <ul>
 <li>
 Plans with team members to generate and manage leads
 </li>
 <li>
 Monitors lead assignment, categorization and lead management as per guidelines
 </li>
 <li>
 Ensures updating of leads database on Google docs
 
 
 </li>
 </ul>
 
 Customer Relationship Management
 
 
 
 <ul>
 <li>
 Addresses escalated customer related issues &ndash; complains, queries
 </li>
 <li>
 Forwards customer complaints to relevant functions and follow up for resolution
 
 
 </li>
 </ul>
 
 Coordination with JV Partner
 
 
 
 <ul>
 <li>
 Establishes relationship with JV partner post Development Agreement Stage
 </li>
 <li>
 Communicates sales and marketing strategies/ unit price/ pricing model etc.to JV partner
 
 
 </li>
 </ul>
 
 Process Improvement &amp; Adherence
 
 
 
 <ul>
 <li>
 Identifies processes/procedures in own work area that need improvement
 </li>
 <li>
 Recommends process improvement ideas to streamline efficiency/costs/productivity
 </li>
 <li>
 Undertakes process improvement activities in own work area
 </li>
 <li>
 Complies with company defined guidelines and processes
 </li>
 <li>
 Adheres to project timelines
 
 
 </li>
 </ul>
 Who are we looking for?
 
 
 
 Education
 
 
 
 <ul>
 <li>
 MBA (Tier 1 B school)
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 5-12 years of total work experience post qualification
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Good communication and interpersonal skills
 </li>
 <li>
 Good computer skills
 
 
 </li>
 </ul>
 What&rsquo;s in it for you?
 
 
 
 Be an equal parent
 
 
 
 Maternity support, including paid leave ahead of statutory guidelines, and flexible work options on return
 
 
 Paternity support, including paid leave
 
 
 New mothers can bring a caregiver and children under a year old, on work travel
 
 
 Adoption support; gender neutral and based on the primary caregiver, with paid leave options
 
 
 
 No place for discrimination at Godrej
 
 
 
 Gender-neutral anti-harassment policy
 
 
 Same sex partner benefits at par with married spouses
 
 
 Gender transition support
 
 
 
 We Are Selfish About Your Wellness
 
 
 
 Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options
 
 
 Trust based sick leave
 
 
 Mental wellness and self-care programmes, resources and counselling
 
 
 
 Celebrating wins, the Godrej Way
 
 
 
 Structured recognition platforms for individual, team and business-level achievements
 
 
 Performance-based earning opportunities
 
 
 https://www.godrejcareers.com/benefits/
 
 
 An inclusive Godrej
 
 
 Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. It &rsquo; s not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.
 
 
 We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.
 
 
 If this sounds like a role for you, apply now!
 
 
 We look forward to meeting you.
</div>

Deputy General Manager - Sales Strategy

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