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AVD Consultancy

<div>
 
 
 M&uuml;&scedil;teri Deneyimi Uzman&inodot; (Engelli Kadro)
 
 
 
 
 
 
 T&uuml;rkiye&rsquo;nin &ouml;nde gelen telekom&uuml;nikasyon &scedil;irketlerinden biri i&ccedil;in
 
 i&scedil;e al&inodot;m dan&inodot;&scedil;manl&inodot;&gbreve;&inodot;n&inodot;
 
 y&uuml;r&uuml;tmekteyiz. Bu ilan, f&inodot;rsat e&scedil;itli&gbreve;i kapsam&inodot;nda
 
 engelli adaylar&inodot;m&inodot;z&inodot;n ba&scedil;vurular&inodot;n&inodot;
 
 de&gbreve;erlendirmek amac&inodot;yla yay&inodot;nlanm&inodot;&scedil;t&inodot;r.
 
 
 
 
 
 
 &Idot;&scedil; Tan&inodot;m&inodot;:
 
 
 <ul>
 <li>
 Mobil &ouml;deme, haz&inodot;r limit, kart, POS ve mobil uygulama &uuml;r&uuml;nleri i&ccedil;in m&uuml;&scedil;teri &scedil;ik&acirc;yet ve sorunlar&inodot;n&inodot;n &ccedil;&ouml;z&uuml;m ak&inodot;&scedil;lar&inodot;n&inodot; tasarlamak, gerekli iyile&scedil;tirmeleri ilgili ekiplerle takip etmek ve m&uuml;&scedil;teri deneyim yolculu&gbreve;unu u&ccedil;tan uca tasarlamak,
 </li>
 <li>
 Yeni &uuml;r&uuml;nlerde m&uuml;&scedil;teri deneyimi ve destek s&uuml;re&ccedil;lerini en ba&scedil;&inodot;ndan olu&scedil;turmak, &ccedil;a&gbreve;r&inodot; merkezi i&ccedil;in teknik ihtiya&ccedil;lar&inodot; belirlemek ve bilgilendirmelerin yap&inodot;lmas&inodot;n&inodot; sa&gbreve;lamak,
 </li>
 <li>
 &Ccedil;a&gbreve;r&inodot; merkezi ve &ccedil;&ouml;z&uuml;m ekiplerindeki m&uuml;&scedil;teri temsilcilerinin &uuml;r&uuml;n bilgilerini art&inodot;rmaya y&ouml;nelik e&gbreve;itimleri planlamak,
 </li>
 <li>
 &Uuml;r&uuml;nlerle ilgili bilgilerin eksiksiz ve eri&scedil;ilebilir olmas&inodot; i&ccedil;in i&ccedil;erik y&ouml;netimini ilgili &uuml;r&uuml;n y&ouml;neticileriyle koordine etmek,
 </li>
 <li>
 &Ccedil;a&gbreve;r&inodot; merkezi ve IVR deneyimlerini iyile&scedil;tirmek,
 </li>
 <li>
 M&uuml;&scedil;teri memnuniyet skorlar&inodot;n&inodot; takip etmek, memnuniyetsizlik yaratan durumlar&inodot; tespit ederek &ccedil;&ouml;z&uuml;me y&ouml;nelik aksiyonlar&inodot; ilgili ekiplerle payla&scedil;mak,
 </li>
 <li>
 &Ccedil;a&gbreve;r&inodot; merkezi ve &ccedil;&ouml;z&uuml;m ekiplerine gelen &ccedil;a&gbreve;r&inodot;/ak&inodot;&scedil;lar&inodot; takip etmek, ola&gbreve;an d&inodot;&scedil;&inodot; art&inodot;&scedil;larda alarm &uuml;retmek ve ilgili ekiplerle payla&scedil;mak,
 </li>
 <li>
 Sosyal medya ve dijital kanallardan gelen m&uuml;&scedil;teri taleplerini takip etmek ve raporlamak,
 </li>
 <li>
 Servis bazl&inodot; churn oranlar&inodot;n&inodot; d&uuml;zenli takip edip ilgili ekiplere raporlama yapmak,
 </li>
 <li>
 Ola&gbreve;an&uuml;st&uuml; durumlarda h&inodot;zl&inodot; aksiyon almak i&ccedil;in alarm mekanizmalar&inodot;n&inodot; &ccedil;al&inodot;&scedil;t&inodot;rmak,
 </li>
 <li>
 KPI&rsquo;lar do&gbreve;rultusunda m&uuml;&scedil;teri temsilcilerine hedefler belirlemek ve &ouml;d&uuml;llendirme kurgular&inodot;n&inodot; geli&scedil;tirmek,
 </li>
 <li>
 &Ccedil;a&gbreve;r&inodot; merkezi ve &ccedil;&ouml;z&uuml;m ekiplerinin y&inodot;ll&inodot;k b&uuml;t&ccedil;e ve temas planlar&inodot;n&inodot; y&ouml;netmek ve uyum takibini yapmak,
 </li>
 </ul>
 
 
 
 
 
 Aranan Nitelikler:
 
 
 <ul>
 <li>
 &Uuml;niversitelerin ilgili fak&uuml;ltelerinden mezun (lisans mezunu),
 </li>
 <li>
 M&uuml;&scedil;teri deneyimi ve temas kanallar&inodot; y&ouml;netiminde benzer bir g&ouml;revde en az 2 y&inodot;l deneyim,
 </li>
 <li>
 G&uuml;&ccedil;l&uuml; ileti&scedil;im ve m&uuml;zakere becerileri,
 </li>
 <li>
 Say&inodot;sal ve analitik d&uuml;&scedil;&uuml;nme yetene&gbreve;i, veriye dayal&inodot; karar alma becerisi,
 </li>
 <li>
 Sahiplenme, sorumluluk alma ve proaktif yakla&scedil;&inodot;m,
 </li>
 <li>
 S&uuml;re&ccedil; odakl&inodot;, problem &ccedil;&ouml;zme becerisi geli&scedil;mi&scedil;, kendine g&uuml;venen,
 </li>
 <li>
 &Ouml;nceliklendirme ve takip konular&inodot;nda yetkin, aksiyon almada &ouml;nc&uuml;,
 </li>
 </ul>
 
 
 
 
 E&gbreve;er siz de potansiyelinize de&gbreve;er verilen, &ccedil;e&scedil;itlili&gbreve;in g&uuml;c&uuml;n&uuml; &ouml;nemseyen kapsay&inodot;c&inodot; bir i&scedil; ortam&inodot;nda kariyerinize y&ouml;n vermek istiyorsan&inodot;z, ba&scedil;vurular&inodot;n&inodot;z&inodot; bekliyoruz!
 
 
 
 
 
 
 &ldquo;AVD Dan&inodot;&scedil;manl&inodot;k&rdquo; &scedil;irketi, T&uuml;rkiye &Idot;&scedil; Kurumu&rsquo;nun 1225 numaral&inodot; izin belgesi ile faaliyetlerini s&uuml;rd&uuml;rmektedir.
 
 
</div>

Müşteri Deneyim Uzmanı (Engelli Kadro)

E&G Partners

<div>
 Telekom&uuml;nikasyon sekt&ouml;r&uuml;nde faaliyet g&ouml;steren m&uuml;&scedil;teri firmam&inodot;z i&ccedil;in
 
 Kurumsal M&uuml;&scedil;teri Deneyimi Uzman&inodot; / K&inodot;demli Uzman&inodot;
 
 ar&inodot;yoruz.
 
 
 
 &Idot;&scedil; Tan&inodot;m&inodot;
 
 
 
 <ul>
 <li>
 Kurumsal m&uuml;&scedil;teri deneyimi s&uuml;re&ccedil;lerini u&ccedil;tan uca analiz ederek geli&scedil;tirmek.
 </li>
 <li>
 &Scedil;irketin m&uuml;&scedil;teri stratejisini yans&inodot;tan deneyim projeleri tasarlamak ve uygulamak.
 </li>
 <li>
 M&uuml;&scedil;teri deneyiminde ya&scedil;anan sorunlar&inodot;n k&ouml;k nedenlerini ara&scedil;t&inodot;rmak ve kal&inodot;c&inodot; &ccedil;&ouml;z&uuml;mler geli&scedil;tirmek.
 </li>
 <li>
 &Uuml;r&uuml;n, kanal ve segment baz&inodot;nda m&uuml;&scedil;teri deneyimini iyile&scedil;tirmek i&ccedil;in testler ve &ccedil;al&inodot;&scedil;malar y&uuml;r&uuml;tmek.
 </li>
 <li>
 Do&gbreve;rudan ve dolayl&inodot; m&uuml;&scedil;teri geri bildirimlerini (m&uuml;&scedil;teri anketleri, sat&inodot;&scedil; ekipleri, m&uuml;&scedil;teri ziyaretleri vb.) yorumlamak ve konsolide etmek.
 </li>
 <li>
 &Ccedil;apraz fonksiyonlu ekiplerle i&scedil; birli&gbreve;i i&ccedil;inde s&uuml;re&ccedil; iyile&scedil;tirme projelerini ba&scedil;latmak ve y&ouml;netmek.
 </li>
 <li>
 M&uuml;&scedil;teri verilerini inceleyerek davran&inodot;&scedil; kal&inodot;plar&inodot;n&inodot; ortaya koymak ve &ccedil;&ouml;z&uuml;mler geli&scedil;tirmek.
 </li>
 <li>
 Reg&uuml;lasyon gerekliliklerini m&uuml;&scedil;teri deneyimi bak&inodot;&scedil; a&ccedil;&inodot;s&inodot;yla de&gbreve;erlendirerek s&uuml;re&ccedil;lere entegre etmek.
 
 
 
 </li>
 </ul>
 
 Aranan Nitelikler
 
 
 
 <ul>
 <li>
 En az lisans mezunu.
 </li>
 <li>
 Telekom&uuml;nikasyon veya kurumsal m&uuml;&scedil;teri deneyimi alan&inodot;nda en az 4 y&inodot;l deneyim.
 </li>
 <li>
 Kurumsal m&uuml;&scedil;teri s&uuml;re&ccedil;lerinde iyile&scedil;tirme projeleri y&uuml;r&uuml;tm&uuml;&scedil;.
 </li>
 <li>
 Proje y&ouml;netimi, raporlama ve veri analizi konular&inodot;nda deneyimli.
 
 </li>
 </ul>
</div>

Kurumsal Müşteri Deneyimi Kıdemli Uzmanı

Marriott International

<div>Additional Information 
Job Number25162082 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Istanbul Levent, Buyukdere Caddesi No 3-4, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34330 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
</div>Marriott International olarak, kap&#305;s&#305; herkese a&ccedil;&#305;k ve f&#305;rsata eri&#351;im imk&acirc;n&#305; sunan bir e&#351;it f&#305;rsat i&#351;vereni olmaya kararl&#305;y&#305;z. &Ccedil;al&#305;&#351;ma arkada&#351;lar&#305;m&#305;z&#305;n, &ouml;zg&uuml;n arka planlar&#305;na de&#287;er verilen ve ge&ccedil;mi&#351;leriyle birlikte kabul g&ouml;rd&uuml;kleri bir i&#351; ortam&#305;n&#305; etkin bir &#351;ekilde te&#351;vik ediyoruz. En g&uuml;&ccedil;l&uuml; yan&#305;m&#305;z, &ccedil;al&#305;&#351;ma arkada&#351;lar&#305;m&#305;z&#305;n beraberlerinde getirdikleri zengin k&uuml;lt&uuml;r, yetenek ve deneyimlerdir. Ki&#351;inin engellilik durumuna, askerlik durumuna veya y&uuml;r&uuml;rl&uuml;kteki yasalarla korunan di&#287;er durumlara dayal&#305; ayr&#305;mc&#305;l&#305;k da d&acirc;hil olmak &uuml;zere, her t&uuml;rl&uuml; ayr&#305;mc&#305;l&#305;&#287;a kar&#351;&#305;y&#305;z.
Sheraton ailesine kat&#305;ld&#305;&#287;&#305;n&#305;zda, k&uuml;resel toplulu&#287;umuzun da bir &uuml;yesi haline gelirsiniz. 1937'den beri insanlar&#305;n bir araya gelmek ve ba&#287;lant&#305; kurmak i&ccedil;in se&ccedil;ti&#287;i bir mekan olduk. Sheraton &ccedil;al&#305;&#351;anlar&#305; d&uuml;nya genelinde 400'&uuml; a&#351;k&#305;n topluluklar&#305;yla bir aidiyet duygusu yarat&#305;r. &#304;lgi &ccedil;ekici deneyimler ve d&uuml;&#351;&uuml;nceli hizmet anlay&#305;&#351;&#305;yla misafirleri bizimle konaklamaya davet ediyor, onlar&#305; en iyi &#351;ekilde a&#287;&#305;rl&#305;yor ve birbirleriyle ba&#287;lant&#305; kurmaya te&#351;vik ediyoruz. Anlaml&#305; bir misafir deneyimi sunmaktan heyecan duyan bir tak&#305;m oyuncusuysan&#305;z, bir sonraki kariyer f&#305;rsat&#305;n&#305;z&#305; Sheraton'da ke&#351;fetmenizi tavsiye ediyoruz. 'D&uuml;nyan&#305;n Bulu&#351;ma Yeri' olma misyonumuzda bize kat&#305;l&#305;n. Sheraton Hotels &amp; Resorts'a kat&#305;larak, Marriott International &ccedil;at&#305;s&#305; alt&#305;ndaki bir markalar portf&ouml;y&uuml;n&uuml;n par&ccedil;as&#305; olursunuz. &#304;&#351;inizi en iyi &#351;ekilde yapabilece&#287;iniz yeri tercih edin, amac&#305;n&#305;z&#305; ger&ccedil;ekle&#351;tirmeye ba&#351;lay&#305;n, m&uuml;kemmel bir k&uuml;resel ekibin &uuml;yesi olun ve hayallerinize ula&#351;may&#305; ba&#351;ar&#305;n.</div></div>

Guest Experience Expert

<div>
 Telekom&uuml;nikasyon sekt&ouml;r&uuml;nde faaliyet g&ouml;steren m&uuml;&scedil;teri firmam&inodot;z i&ccedil;in
 
 Bireysel Sabit Hat M&uuml;&scedil;teri Deneyimi Uzman&inodot;/K&inodot;demli Uzman&inodot;
 
 ar&inodot;yoruz.
 
 
 
 &Idot;&scedil; Tan&inodot;m&inodot;
 
 
 
 <ul>
 <li>
 Sabit hat m&uuml;&scedil;teri deneyimi s&uuml;re&ccedil;lerini u&ccedil;tan uca analiz ederek geli&scedil;tirmek.
 </li>
 <li>
 M&uuml;&scedil;teri geri bildirimlerini de&gbreve;erlendirip k&ouml;k neden analizi yapmak ve kal&inodot;c&inodot; &ccedil;&ouml;z&uuml;mler &uuml;retmek.
 </li>
 <li>
 Teknik altyap&inodot; ve s&uuml;re&ccedil; verilerini kullanarak m&uuml;&scedil;teri deneyiminde geli&scedil;im alanlar&inodot;n&inodot; tespit etmek.
 </li>
 <li>
 &Uuml;r&uuml;n ve kanal bazl&inodot; testler ile m&uuml;&scedil;teri deneyimini iyile&scedil;tirmeye y&ouml;nelik &ccedil;al&inodot;&scedil;malar y&uuml;r&uuml;tmek.
 </li>
 <li>
 &Ccedil;apraz fonksiyonlu ekiplerle i&scedil; birli&gbreve;i i&ccedil;inde s&uuml;re&ccedil; verimlili&gbreve;ini art&inodot;rmaya y&ouml;nelik projeler geli&scedil;tirmek.
 </li>
 <li>
 Reg&uuml;lasyon ve standartlara uygun m&uuml;&scedil;teri deneyimi s&uuml;re&ccedil;leri tasarlamak.
 
 
 
 </li>
 </ul>
 
 Aranan Nitelikler
 
 
 
 <ul>
 <li>
 En az lisans mezunu.
 </li>
 <li>
 Telekom&uuml;nikasyon ve sabit hat m&uuml;&scedil;teri s&uuml;re&ccedil;lerinde en az 2-3 y&inodot;l deneyim.
 </li>
 <li>
 Teknik altyap&inodot; ve s&uuml;re&ccedil; analizi konular&inodot;nda deneyim sahibi.
 </li>
 <li>
 Reg&uuml;lasyon uyumlu m&uuml;&scedil;teri deneyimi projelerinde g&ouml;rev alm&inodot;&scedil;.
 
 </li>
 </ul>
</div>

Bireysel Sabit Hat Müşteri Deneyimi Uzmanı/Kıdemli Uzmanı

Flender

<div>Internal Sales Support Professional
Flender is a leading global supplier for mechanical drive systems and has the reputation for highest performance, innovation, quality, and reliability of mechanical components for 120 years. 
 
We are looking for Internal Sales Support Professional who will work in our office in &#304;stanbul Anatolian Side. As part of the office sales team, you will need to work on your own initiative, work as a team and when necessary, take direction from managers. We&rsquo;re looking for someone who is adaptable, determined, and who thrives in customer focused situations.
You will be responsible for ensuring that sales support activities are undertaken to the high standard and processes set out by Flender.
What are my responsibilities?
<ul><li>Prepares, reviews and books customer quotations.
</li><li>Reviews customer orders and checks consistency and completeness in cooperation with all involved stakeholders on both customer side and Flender' sales or project management organization.
</li><li>Processing of orders.
</li><li>Interfaces with product / marketing groups to resolve configurations and technical changes.
</li><li>May determine discount rates applied at time of sale.
</li><li>May resolve issues related to transaction quality.
</li><li>May sign off on small / non-bids and proposals.
</li><li>Provides information to customers and/or general sales.
</li><li>Analyses end customers' needs and may support their decision-making process.
</li><li>Investigates and pre-qualifies customer contacts / leads based on data analysis or remote customer contact.
</li><li>May act as back-office support for general duties.
</li></ul>Skills:
<ul><li>Mechanical engineering experience is essential
</li><li>SAP experience would be an advantage
</li><li>Salesforce experience would be an advantage
</li><li>Ability to manage own workload and priorities when appropriate
</li></ul>Your contact person(s) for this job posting is/are:
Nina Kosanovi&#263; [C]
Flender is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.</div>

Internal Sales Support Professional

Oredata Yazılım Anonim Şirketi

<div>OREDATA is a Digital Transformation &amp; IT Consulting firm with 10+ years of proven expertise and hundreds of successfully implemented projects across the EMEA region. When you join the OREDATA team, you'll be working hand-in-hand with experts focused on tackling digital, operational, analytical &amp; data science challenges with the greatest impact. We foster collaboration with proximity, an agile and autonomous approach and best practices and guiding principles.
Read more: https://medium.com/@oredata-engineering
Apply and be part of our exciting journey!
We are seeking a dynamic and customer-centric Customer Success Manager to join our team. In this role, you will play a pivotal role in ensuring customer satisfaction and driving long-term relationships. You will be responsible for managing the entire customer lifecycle, from onboarding to renewal, and will serve as the primary point of contact for support and managed services.
Key Responsibilities:
Customer Onboarding:<ul><li><ul>
<li>Conduct thorough onboarding sessions to ensure smooth transitions and successful deployments.</li>
<li>Establish clear expectations and SLAs to set the foundation for a strong partnership.</li>
</ul></li></ul>Customer Relationship Management:<ul><li><ul>
<li>Build and maintain strong relationships with key stakeholders at customer organizations.</li>
<li>Proactively identify and address customer needs and pain points.</li>
<li>Serve as a trusted advisor, providing strategic guidance on technology adoption and best practices.</li>
</ul></li></ul>Support and Managed Services:<ul><li><ul>
<li>Oversee the delivery of high-quality support and managed services.</li>
<li>Monitor critical KPIs, such as SLAs and customer satisfaction metrics.</li>
<li>Collaborate with technical teams to resolve issues promptly and effectively.</li>
</ul></li></ul>Business Reviews &amp; Ensuring Client Success:<ul><li><ul>
<li>Conduct regular business reviews (at least quarterly) to review performance, discuss strategic initiatives, and identify opportunities for growth.</li>
<li>Present insights and recommendations to drive customer success.</li>
</ul></li></ul>Advocacy and Follow-up:<ul><li><ul>
<li>Advocate for customer needs within the organization, ensuring timely resolution of issues.</li>
<li>Follow up on action items and commitments to ensure accountability.</li>
</ul></li></ul>Renewal Management:<ul><li><ul>
<li>Identify renewal opportunities and proactively engage with customers to secure long-term partnerships.</li>
<li>Develop and execute renewal strategies to optimize revenue and customer satisfaction.</li>
</ul></li></ul>Qualifications:<ul>
<li>Proven experience in customer success, account management, or a similar role.</li>
<li>Strong understanding of cloud technologies, particularly Google Cloud Platform.</li>
<li>Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.</li>
<li>Strong analytical skills and attention to detail.</li>
<li>Ability to manage multiple priorities.</li>
<li>A passion for customer satisfaction and a commitment to delivering exceptional service.</li>
</ul>If you are a highly motivated and results-oriented individual who thrives in a fast-paced environment, we encourage you to apply. Join our team and make a significant impact on our customers' success.
Why Oredata?<ul>
<li>Remote working and flexible time off</li>
<li>Opportunity to get company paid Professional Certificates (Google Cloud Platform, Confluent Kafka, etc)</li>
<li>Access to Online Training Platforms (Udemy, Pluralsight, A Cloud Guru, Coursera, etc.)</li>
<li>Opportunity to work on international projects</li>
<li>Private Health Insurance</li>
<li>Birthday Leave Policy</li>
<li>Dynamic work ecosystem where you can take initiative and responsibility</li>
<li>Open communication, flexibility and start-up spirit</li>
<li>Learning &amp; Development opportunities for both personal and professional growth</li>
</ul>Ki&#351;isel verileriniz i&#351;e al&#305;m s&uuml;recinin y&uuml;r&uuml;t&uuml;lebilmesi amac&#305;yla veri sorumlusu s&#305;fat&#305;yla &#351;irketimiz Oredata Yaz&#305;l&#305;m A.&#350;. taraf&#305;ndan i&#351;lenecektir. Ki&#351;isel verilerinizin i&#351;lenmesi ve haklar&#305;n&#305;zla ilgili detayl&#305; bilgiye https://oredata.com/personal-data-protection-policy/ ba&#287;lant&#305;s&#305; &uuml;zerinden ula&#351;abilirsiniz.</div>

Customer Success Manager

Concentrix

<div>
 Job Title:
 
 
 Customer Service - English
 
 
 
 Job Description
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
 </li>
 <li>
 Maintain basic knowledge of client products and/or services
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance
 </li>
 <li>
 Offer additional products and/or services
 </li>
 <li>
 Track, document and retrieve information in call tracking database
 </li>
 <li>
 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 High school diploma with three to six months of relevant experience preferred
 </li>
 <li>
 Courteous with strong customer service orientation
 </li>
 <li>
 Strong computer navigation skills and PC Knowledge
 </li>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Dependable with strong attention to detail
 </li>
 <li>
 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
 </li>
 <li>
 Tolerance for repetitive work in a fast-paced, high production work environment
 </li>
 <li>
 Ability to work as a team member, as well as independently
 </li>
 <li>
 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
 </li>
 <li>
 Ability to rotate shifts, as needed
 </li>
 <li>
 Based on location and/or program, additional experience/skills may be required
 </li>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
 
 
 
 Supplemental Geographical Information
 
 
 
 RECRUITER ENTER THE APPLICABLE LANGUAGE:
 
 
 GERMANY - This job description does not apply to employees in Germany.
 
 
 UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
 
 
 PHILIPPINES
 
 
 <ul>
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 Minimum of two years of college education. No prior call center experience is required
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 Ability to think clearly and can explain simple issues effectively, both written and verbally
 
 
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 </ul>
 INDIA
 
 
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 <li>
 Ability to effectively communicate, both written and verbally
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 Listen attentively to customer needs and concerns; demonstrate empathy
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 Clarify customer requirements; probe for and confirm understanding of requirements or problem
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 Confirm customer understanding of the solution and provide additional customer education as needed
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 Ability to learn including strong problem solving skills
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 Demonstrate strong probing and problem solving skills
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 Should be able to handle complex queries
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 Should be able to resolve customer queries independently
 
 
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 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1556189
 
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Customer Service - English

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