sales executive

product manager

guest experience expert

sales engineer

ai consultant

customer experience professional

Serco

<div><p><b>Customer Experience Ambassador (KSA National) - Subject to Contract Award</b><br>
<b>Make a difference every day</b><br>
<b>Closing Date: 14 September 2025</b></p><p><br>
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence &amp; Advisory sectors, delivering services in Asset Management, Customer Experience, Fire &amp; Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by &quot;Bringing National Visions to Life&quot;.</p><p><br>
</p><p>Your Opportunity
<br>
We are looking for Customer Experience professionals to deliver exceptional guest service and support across the Parking and Welcome Centre areas, ensuring a seamless, informative, and welcoming experience for all visitors from arrival to entry.</p><p></p><p><br>
The Customer Expereince Professionals will be based in Riyadh, where they will be required to work on a rotating shift basis.</p><p></p><p><br>
This advertisement is a talent pooling activity.</p><p><br>
Key Accountabilities</p><ul><li>
Greeting guests upon arrival and offering clear, courteous assistance with directions, services, and venue information</li><li>
Providing support for ticketing, wristband distribution, shuttle boarding, and access procedure</li><li>
Responding to guest inquiries, complaints, and feedback in a professional, timely manner</li><li>
Assisting guests with mobility challenges and coordinating with the mobility support team as needed</li><li>
Managing queue lines and supporting crowd flow within the Welcome Centre</li><li>
Monitoring guest satisfaction at key points (e.g., ticketing desks, shuttle lines, help kiosks) and escalating issues when appropriate</li><li>
Maintaining an up-to-date knowledge of venue events, operational schedules, transport connections, and guest amenities</li><li>
Logging guest feedback and incidents for reporting to the Guest Experience or Operations Team</li><li>
Working closely with Parking Attendants, Traffic Marshals, and Security to ensure coordinated guest support</li></ul><p><br>
Specific Requirements</p><ul><li>
The job holder will be educated to a High School Diploma level or General Education Degree (GED) or they will have an equivalent professional qualification.</li><li>
The job holder will have at least 1 years&rsquo; experience in a related field as a frontline staff in service industry.</li><li>
Proficiency in using computer and its office and service applications (MS Office).</li><li>
Ability to understand, take direction, speak, read, write, and communicate in fundamental Arabic and English.</li><li>
Good interpersonal, communication and problem-solving skills</li><li>
Familiarity with another foreign language would be beneficial in this role.</li><li>
Previous experience in a travel and tourism industry preferred.</li><li>
Prior experience in hospitality, tourism, events, or customer service roles is preferred</li><li>
Basic First Aid or Emergency Response training is desirable</li><li>
Fluency in English is required; multilingual skills are a strong advantage in international guest settings</li><li>
Willingness to work flexible shifts, including evenings, weekends, and event days</li><li>
Professional appearance and commitment to service excellence</li></ul><p><br>
Join Us</p><p><br>
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.</p><p></p><p><br>
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.</p><p></p><p><br>
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.</p></div>

Customer Experience Professionals (KSA National) - Subject to Contract Award

Trendyol

<div><div><div><b>About the Team</b></div><div>
At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.</div><div></div><div><br>
As a <b>Customer Experience Training &amp; Quality Professional</b>, you'll be instrumental in shaping the skills and performance of our customer service teams. You will be responsible for identifying training needs, designing effective programs, and delivering both onboarding and ongoing development sessions. This role is a strategic blend of training and quality assurance, where you'll analyze performance data to drive continuous improvement and ensure our customer experience meets the highest standards.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Identify the training and development needs of customer service teams, and design and implement training programs in line with Trendyol's strategies</li><li>
Deliver onboarding training for new hires and ongoing development training for existing employees</li><li>
Analyze representatives' performance against established quality standards and provide consistent, constructive feedback</li><li>
Track and analyze key performance indicators (KPIs) to identify areas for improvement and conduct root cause analyses</li><li>
Regularly analyzing incoming contacts identifying improvement areas for processes</li><li>
Collaborate with relevant departments to enhance both training and quality processes</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Expected Qualifications</b></h3><ul><li><ul><li>
Bachelor's degree in a related field or equivalent work experience</li><li>
Proven experience in a quality assurance, training, or similar role within a customer service environment</li><li>
Strong analytical and problem-solving skills</li><li>
Excellent communication, presentation, and interpersonal skills</li><li>
Familiarity with customer service software and tools</li><li>
Ability to adapt to a fast-paced and dynamic work environment</li><li>
Good command of English</li></ul></li></ul></div></div>
<div><div><b>What We Offer</b></div><ul><li><b>Personalised training allowance and learning opportunities: </b>Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.</li><li><b>Responsibility from day one: </b>Take full ownership from the start in a culture where every voice is heard and valued.</li><li><b>A diverse, international team: </b>Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.</li><li><b>Opportunities to grow with the best: </b>Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.</li><li><b>Meaningful connections beyond tasks:</b> Be part of team rituals, events, and social activities that help us stay connected and inspired.</li></ul><div></div><div><b><br>
Take the Next Step</b></div><div>
If this role excites you, apply today, we look forward to taking the next step with you.</div><div>
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.</div></div></div>

Customer Experience Training & Quality Professionals (Saudi Nationals Only)

Marriott International

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25076864
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 Courtyard by Marriott Riyadh Diplomatic Quarter, Al-Hada District, Abdullah bin Huzafah, Riyadh, Saudi Arabia, Saudi Arabia, 64819VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 <br/>
 <br/>
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 Education: High school diploma or G.E.D. equivalent.
 <br/>
 <br/>
 Related Work Experience: No related work experience.
 <br/>
 <br/>
 Supervisory Experience: No supervisory experience.
 <br/>
 <br/>
 License or Certification: None
 <br/>
 <br/>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun.
 <br/>
 <br/>
 In joining Courtyard, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Guest Experience Expert

<div><b>Additional Information</b><br>
<b>Job Number</b>25142335<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Le M&eacute;ridien Riyadh, King Abdullah Ibn Abdulaziz Road Al Woroud District, Riyadh, Saudi Arabia, Saudi Arabia, 11544<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

<div><b>Additional Information</b><br>
<b>Job Number</b>25146286<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Marriott Riyadh Diplomatic Quarter, 6781 Abdullah AlSahmi Street, Riyadh, Saudi Arabia, Saudi Arabia, 12511<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

NICE ONE

<div><p><b>Role Overview</b></p><p>
Join Niceone as a Customer Service Supervisor and elevate the customer experience at the heart of our growing business. In this pivotal leadership role, you will guide, develop, and support our customer service team to deliver prompt, professional, and personalized solutions to every client. You&rsquo;ll help set the standard for exceptional service, champion a culture of continuous improvement, and reinforce Niceone&rsquo;s reputation for operational excellence and customer care. This opportunity is perfect for a driven, empathetic, and organized professional passionate about both team development and delivering outstanding customer satisfaction.
</p><h2 class="jobSectionHeader"><b>
Key Responsibilities &ndash; Team Leadership, Customer Experience &amp; Service Quality Excellence</b></h2><ul>
<li>Supervise and motivate the customer service team to meet and exceed performance targets for quality, efficiency, and responsiveness.</li>
<li>Monitor day-to-day customer interactions across phone, email, chat, and digital platforms, ensuring all queries are resolved promptly and with care.</li>
<li>Coach, mentor, and train team members to continually improve customer service skills, product knowledge, and problem-solving abilities.</li>
<li>Handle escalated customer issues and complaints, ensuring a positive resolution and capturing customer feedback for service improvement.</li>
<li>Oversee scheduling, workload distribution, and resource planning to maintain optimal service levels at all times.</li>
<li>Analyze key metrics and prepare performance reports to identify trends, address challenges, and support ongoing service excellence.</li>
<li>Collaborate closely with sales, logistics, and marketing departments to ensure a seamless, unified customer journey.</li>
<li>Drive and implement process enhancements, service initiatives, and best practices in line with Niceone&rsquo;s values and customer-first philosophy.</li>
<li>Ensure compliance with company policies, data protection standards, and customer privacy regulations.</li>
</ul><h3 class="jobSectionHeader"><b>Key Requirements &ndash; Customer Service Management, Communication &amp; Analytical Skills</b></h3><ul>
<li>Bachelor&rsquo;s degree in Business Administration, Communications, or related field; relevant certifications are an advantage.</li>
<li>Minimum 2 years of experience in a supervisory or team lead role within customer service, contact center, or retail environments.</li>
<li>Proven track record of delivering outstanding customer experiences and driving team performance.</li>
<li>Exceptional communication and interpersonal skills, with fluency in both Arabic and English preferred.</li>
<li>Strong analytical mindset&mdash;adept at using data to guide decisions, improve processes, and support team growth.</li>
<li>Confident resolving escalations and providing constructive feedback to team members in a positive, supportive manner.</li>
<li>Proficient with customer service software, CRM systems, and digital communication platforms.</li>
<li>Ability to adapt quickly to changing priorities, evolving technology, and new customer needs.</li>
</ul><h4 class="jobSectionHeader"><b>Professional Attributes &ndash; People Leadership, Service Orientation &amp; Continuous Improvement</b></h4><ul>
<li>Passionate about customer satisfaction and committed to creating memorable experiences for every client.</li>
<li>Empathetic, inclusive, and respectful&mdash;champions a welcoming, diverse, and supportive team culture.</li>
<li>Reliable and organized, able to manage multiple responsibilities and meet deadlines.</li>
<li>Innovative mindset, eager to recommend and implement service enhancements and process improvements.</li>
<li>Collaborative team player, willing to lead by example and support colleagues at all levels.</li>
</ul><h5 class="jobSectionHeader"><b>Career Development &ndash; Leadership Growth &amp; Service Innovation at Niceone</b></h5><ul>
<li>Extensive onboarding and ongoing training in leadership, service skills, and customer relationship management.</li>
<li>Opportunities to participate in company-wide service projects, pilot new tools, and shape the future of customer experience at Niceone.</li>
<li>Clear development pathways toward senior leadership, customer operations management, or specialist roles within the organization.</li>
<li>Rewards, recognition, and a people-first culture focused on growth, well-being, and professional achievement.</li>
</ul><h6 class="jobSectionHeader"><b>How to Apply &ndash; Become a Customer Service Leader at Niceone</b></h6><p>
Ready to lead, inspire, and redefine the customer experience at Niceone? Submit your resume and a cover letter detailing your leadership approach, track record in customer service, and your vision for elevating team performance through our online application portal. Join us in building a company where every customer&rsquo;s voice is heard&mdash;and every team member has the power to make a difference.</p></div>

Customer Service Supervisor

360Solutions

<div>
 <p>
  <strong>
   Applications &amp; Strategic Operations Manager:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Manage the day-to-day operations of the application and ensure a seamless user experience.
  </li>
  <li>
   Supervise the full lifecycle of service providers (onboarding &ndash; activation &ndash; quality).
  </li>
  <li>
   Develop operational procedures, enhance efficiency, and reduce costs.
  </li>
  <li>
   Monitor service quality and performance indicators (SLAs &ndash; NPS &ndash; CSAT).
  </li>
  <li>
   Manage customer service, technical support, and operations teams.
  </li>
  <li>
   Analyze performance data using BI tools (Power BI &ndash; Tableau) and generate operational insights.
  </li>
  <li>
   Establish contingency operational plans and ensure business continuity (BCP).
  </li>
  <li>
   Coordinate with technical teams to ensure the stability of the digital platform.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Information Systems, or Industrial Engineering.
  </li>
  <li>
   5&ndash;7 years of experience in digital operations management or project management.
  </li>
  <li>
   Proven experience in operating applications or marketplace platforms.
  </li>
  <li>
   Professional proficiency in English.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Recommended Certifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Lean Six Sigma Black Belt.
  </li>
  <li>
   PRINCE2 Practitioner.
  </li>
  <li>
   ITIL 4 Managing Professional.
  </li>
  <li>
   Certified Customer Experience Professional (CCXP).
  </li>
  <li>
   ISO 22301 &ndash; Business Continuity Management.
  </li>
  <li>
   PMI-ACP &ndash; Agile Certified Practitioner.
  </li>
  <li>
   Data Analytics Certificate
  </li>
 </ul>
 <p>
 </p>
</div>


Technology Operations Manager

Explore 2730+ Customer experience professional in Riyadh this September. Find roles across top companies and apply now to boost your career.

2730 customer experience professional jobs IN Riyadh

Customer Experience Professionals (KSA National) - Subject to Contract Award

Customer Experience Training & Quality Professionals (Saudi Nationals Only)

Guest Experience Expert

Guest Experience Expert

Guest Experience Expert

Customer Service Supervisor

Technology Operations Manager