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guest experience expert (guest relations agent)

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customer experience specialist

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Loyalty Value Proposition Specialist
</div></div><div><div>Ref #
</div><div>228629
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 24-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p><p>
Qatar Airways are excited to be launching a new opportunity to join our Customer Engagement &amp; Loyalty team as a <b>Loyalty Value Proposition Specialist</b>.</p><p>
As a Loyalty Value Proposition Specialist, you will be responsible for driving the success of loyalty products and benefits for Qatar Airways Privilege Club as well as continuously seeking methods to enhance the customer value proposition.</p><p>
You will also support the ongoing commercial success of the Frequent Flyer Program (FFP) and manage the implementation of program enhancements that will truly differentiate Qatar Airways Privilege Club as a leading Loyalty proposition, enabling Loyalty to achieve their co orate objective of addressing customer needs and generating incremental revenue.</p><p><b>
As part of your responsibilities, you will also:</b></p><ul><li><p>
Be responsible for leading development of new, cross-functional products and manage go-to-market plans, as well as be responsible for monitoring performance of Privilege Club rewards, accruals and ancillary revenue products and services to ensure the results are as per the goals</p></li><li><p>
Plan and implement initiatives that are focused in reducing mileage liability, cost and implementing new redemption options which will enhance the overall value of the Program and member engagement</p></li><li><p>
Identify opportunities in developing new products and/or services, features by conducting market research, analysis, and collaborating with various stakeholders internally and externally.</p></li><li><p>
Regularly evaluate tier benefits/privileges by calculating their ROI, performance uptake, member sentiment to support line manager to build the strategy, design, delivery and operation of the Loyalty product portfolio. Track/develop/grow profitable regional customer segments in collaboration with CRM and Marketing</p></li><li><p>
In collaboration with Digital teams, Build-Measure-Learn the product roadmap to increase flight/ancillary transactions and drive incremental revenue</p></li><li><p>
Maintain ongoing focus on regional and global airline/loyalty competition, and monitor competitive offerings. Identify program enhancements, new services and features which can enhance the attractiveness and the value proposition of the program and provide a competitive advantage</p></li><li><p>
Coordinate preparation of legal and procurement related documents with service/product suppliers, where necessary</p></li><li><p>
Act as a Project Manager for program enhancements within Privilege Club and responsible for planning, executing and closing projects of any kind as per the project plan</p></li><li><p>
Define scope of projects in collaboration with the line manager and create a detailed work plan which identifies and sequences the activities needed to successfully complete the projects</p></li><li><p>
Oversee projects from a cost, time, scope and quality point of view to ensure progress and execution is as per the project plan</p></li><li><p>
Perform other de department duties related to the position as directed by the Head of the Department.</p></li></ul><p></p><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About You</b></p><p>
A successful candidate should possess the following experience and qualifications:</p><ul><li>
High School Qualification / Diploma or Equivalent with Minimum 5 years of job-related experience <b>OR</b> Bachelor's Degree or Equivalent with Minimum 4 years of job-related experience</li><li>
Bachelor's Degree or Equivalent without prior experience for <b>Qatari Nationals</b></li><li><b>
Experience working within the Customer Loyalty field</b></li><li>
Understanding of key trends in Loyalty &amp; Digital Customer Experience</li><li>
Customer focused approach with strong attention to detail and high-quality outputs</li><li>
Agile product development experience, preferably from a previous Product Owner role</li><li>
Problem solving &amp; and understanding of the broader business context (business acumen)</li><li>
Proficient use of MS Office Suite, i.e. Excel, Word, and PowerPoint</li><li>
MS Excel: ability to create charts, tables, graphs, pivot tables and graphs, use of analytical formulas</li><li>
Excellent communication, organizational and presentation skills</li><li>
Understanding of Finance/ Product Commercials &mdash; how does a product make money, and how to build a comprehensive business case</li><li>
Ability to train and develop others' skills</li><li>
Excellent command of English language</li></ul><p></p><p><b>
Preferred qualifications</b> (Not essential but good to have)</p><ul><li>
Experience with Loyalty Programs in Airlines/Retailers/Hotels</li><li>
Experience in Product Development, Proposition Development lifecycle, Data Analysis</li><li>
MBA in Communications, Marketing, Research or a related field</li><li>
Previous Project Management experience</li><li>
Proficiency in analytical tools</li></ul><p></p><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p><b>
Application Guidelines</b></p><p>
If you are interested in submitting your application and feel that you are a good fit for this role, please fill in our application form and upload your CV for our review and consideration.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=228629</div></div></div></div></div></div></div></div>

Loyalty Value Proposition Specialist

<div><div><div><div><div><div><div><div>Job title
</div><div>Senior Business Specialist | Product Development &amp; Design
</div></div><div><div>Ref #
</div><div>250000LV
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 30-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>At Qatar Airways, we craft cutting- edge inflight products, enhance passenger comfort, and drive innovation in aviation design.</p><p>
From concept to launch, our Product Development and Design (PDD) Team collaborates with industry leaders to create products that set new standards in travel.</p><p>
If you are passionate about innovation, customer experience, technology, and design, this is your chance to make a lasting impact in the aviation industry.</p><p>
Join our Product Development and Design Team that transforms ideas into reality and shape the future of airline experiences!</p><p>
At Qatar Airways, we craft cutting- edge inflight products, enhance passenger comfort, and drive innovation in aviation design.</p><p>
From concept to launch, our Product Development and Design (PDD) Team collaborates with industry leaders to create products that set new standards in travel.</p><p>
If you are passionate about innovation, customer experience, technology, and design, this is your chance to make a lasting impact in the aviation industry.</p><p>
Join our Product Development and Design Team that transforms ideas into reality and shape the future of airline experiences!</p><p><b>
About the Role</b></p><p>
You will work closely with product managers, designers, and experience strategists to translate complex datasets into meaningful narratives that shape the future of aviation.</p><p>
As the Senior Specialist &ndash; Commercial (Customer Experience), you will support the Head of Commercial within the Product Development and Design Division (PDD). Your are responsible for conducting financial evaluation, investment appraisal and financial modelling for PDD&rsquo;s strategic initiatives, specifically for Inflight Catering &amp; Culinary functions, cost optimization for menu cycles, catering tenders and celebrity chef programs. You will also extend to qualitative analysis and providing financial guidance across the project lifecycle &ndash; from feasibility, budget planning, business case development, through to ROI tracking, vendor pricing analysis and cost optimization reviews. Your role is a pivotal part in ensuring that design and product decisions are underpinned by robust financial justification aligned to Qatar Airways commercial objectives.</p><p><i>
As part of your role, your responsibilities will be inclusive of, but not limited to the following:</i></p><ul><li><p>
Develop, manage, and continuously refine detailed cost models to accurately track and forecast key catering metrics, including cost per passenger, cost per meal, and wastage rates across all cabin classes and routes..</p></li><li><p>
Support the development of business case, including CAPEX/OPEX modelling, and payback analysis where required.</p></li><li><p>
Support long-term financial planning by contributing 5~10 years product investment forecast and annual budget cycles, ensuring financial alignment across all business stakeholders.</p></li><li><p>
Perform regular variance analysis, comparing actual costs against budget and forecast, and present detailed, cadenced reports to catering and culinary leadership to identify risks and opportunities.</p></li><li><p>
Support SMEs on procurement evaluations, contract structuring, commercial negotiation and commercial documentation management with supplier for key product development partners.</p></li><li><p>
Prepare financial briefing materials for Steering Committee, C-Suite and Board reviews related to major product investments.</p></li><li><p>
Maintain a repository of financial data, competitor financial analysis, and cost benchmarks to support agile decision-making and continuous improvement of financial forecasts</p></li><li><p>
Ensure alignment of product financial assumptions with business finance, subject matter (SME), strategy and project management (PMO) teams.</p></li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p><ul><li><p>
Bachelor&rsquo;s or Master&rsquo;s degree in Data Analytics, Statistics, Business Intelligence, or a related field with minimum 6+ years of experience in financial data analysis, preferably within aviation, travel, or customer experience domains.</p></li><li><p>
Advanced Excel modelling and financial analysis capability.</p></li><li><p>
Deep understanding of financial metrics such as TCO, ROI, IRR, NPV and other project appraisal frameworks deemed appropriate</p></li><li><p>
Familiarity with procurement evaluation, vendor pricing structures, and contract commercial terms.</p></li><li><p>
Strong business acumen with the ability to challenge assumptions and quantify impact.</p></li><li><p>
Ability to translate complex financial models into a clear, concise, and persuasive &ldquo;data-backed narrative&rdquo;</p></li><li><p>
Excellent senior stakeholder management and communication skills</p></li><li><p>
Ability to work under pressure on multiple concurrent initiatives with C-level exposure.</p></li></ul><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p><b>
How to apply</b></p><p>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing the application form.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=250000LV</div></div></div></div></div></div></div></div>

Senior Business Specialist | Product Development & Design

<div><div><div><div><div><div><div><div>Job title
</div><div>Qatar Executive - Cabin Experience Specialist
</div></div><div><div>Ref #
</div><div>222720
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Cabin Crew &amp; Cabin Services
</div></div><div><div><ul><li>Closing date: 24-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p><p>
As a Cabin Experience Specialist under Qatar Executive, you will be responsible for supporting daily Cabin Operations, preparing flights for smooth Inflight experience, communicating with client when a trip is booked and closing flights with feedback.</p><p>
You will ensure that every flight departs with all agreed catering, in-flight services and equipment as requested by the client to maintain customer satisfaction.</p><p>
You will be required to effectively communicate and coordinate with departments such as Sales, Procurement QR In-flight Service - Product Development, Technical, Catering etc. to complete the assigned tasks within the required time to achieve ultimate Service Excellence.</p><p>
You will coordinate onboard tailored services to ensure the Cabin Crew receives the necessary support and guidance to deliver superior in-flight services.</p><p>
You will track follow-up on customer&rsquo;s feedback, in-flight experience and ensure all queries, comments and other communications received are dealt with expeditiously and efficiently.</p><p>
You are expected to effectively communicate, draft correspondences, maintain and develop reports, proposals and presentations and support the 24/7 operations.</p><p>
You will perform other department duties related to his/her position as directed by the Head of the Department.</p><p>
</p><p><b>Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><div><b>About you</b></div><p>
A successful candidate will have-</p><ul><li> Bachelor's level with a minimum 4 years or High School/Vocational/ Diploma or Equivalent with a minimum 5 years of job-related experience (Aviation/ Hospitality/Travel &amp; Tourism /Food &amp; Beverage/Catering/ Sales/ Event Planning).</li><li> Ability to handle multiple tasks/deadlines and be attentive to details.</li><li> Ability to work under stress and dynamic operational changes</li><li> Knowledge and understanding of Business Aviation, onboard products and services.</li><li> Good Knowledge and experience in worldwide culinary.</li><li> Experience in Aviation (Cabin Crew, Catering department, Operations, Lounges, Food &amp; Beverage) will be an advantage.</li><li> Excellent English communication skills, both verbal and written. Proficiency in other languages is considered an advantage.</li><li> Excellent interpersonal and organisational skills.</li><li> Ability to foster excellent teamwork</li><li> Proficient in MS Office applications.</li><li><p>
 Ability to work in a shift roster pattern to support 24/7 operations.</p></li></ul><p></p><p><b><br>
About Qatar Airways Group</b></p><p>
Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.</p><p>
Qatar Airways was awarded Skytrax Airline of the Year an unprecedented 9 times - 2011, 2012, 2015, 2017, 2019, 2021, 2022, 2024 and 2025.</p><p>
In 2024, Qatar Airways was awarded &lsquo;Airline of the Year&rsquo;, &lsquo;World&rsquo;s Best Business Class&rsquo;, &lsquo;World&rsquo;s Best Business Airline Lounge&rsquo; and &lsquo;Best Airline in the Middle East&rsquo;.</p><p>
Qatar Airways currently flies to nearly 170 destinations worldwide, connecting through its Doha hub, Hamad International Airport, the &lsquo;World&rsquo;s Best Airport&rsquo;, as voted by voted by Skytrax in 2021, 2022, and 2024. In 2024, Hamad International Airport also received the &lsquo;Best Airport in the Middle East&rsquo; accolade for 10 consecutive years, as well as &lsquo;World&rsquo;s Best Airport Shopping&rsquo; for the second year in a row.</p><p><b>
How to apply</b></p><p>
If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=222720</div></div></div></div></div></div></div></div>

Qatar Executive - Cabin Experience Specialist

<div><div><div><div><div><div><div><div>Job title
</div><div>Customer Experience Agent - Buggy Operations
</div></div><div><div>Ref #
</div><div>228633
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 20-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the Role</b><br>
The role will be responsible to provide quality customer services and exceptional assistance to all customers at Hamad International Airport while working with buggy shuttle services. Ensure to delivering seamless services by being courteous, caring, and maintaining the highest service delivery standards.</p><p><b><br>
Responsibilities</b></p><ul><li>Responsible to operate MATAR Buggy cart within the Passenger Terminal of Hamad International Airport.</li><li>Ensure proper handling of all passengers while assisting using MATAR shuttle services, projecting a caring and service-oriented image which requires warm, hospitable, and pleasant attitude with aim to meet and exceed customer satisfaction.</li><li>Provide full customer services support to passengers regarding MATAR shuttle service and HIA facilities.</li><li>Follow the standard operating procedures (SOP) laid down by the department and airport regulators'; consistently apply the established service standards to ensure department&rsquo;s compliance with ISO standards and the agreed KPI under service contract with MATAR.</li><li>Report for duty on time as per roster with complete compliance to the company uniform and excellent grooming standards.</li><li>Collaborate effectively with both QAS and MATAR departments to facilitate seamless operational success and Report any illegal, unsafe and corrupt activities observed to the shift supervisors/ line.</li><li>Escalate any customer inconvenience, and or any anticipatory complaint immediately to shift Supervisor.</li><li>Ensure to always adhere to the safety protocols and procedures while operating any equipment within HIA parameters.</li><li>Uphold airport safety standards and follow operational protocols at all times. Embrace and work with customer-first mindset always.</li><li>Perform other department duties related to his / her position as directed by the Head of the Department</li></ul><br>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><div><b>About you</b><br>
Essential<br>
<ul><li>Highschool Qualification or Equivalent</li><li>Minimum 1 year of job-related experience</li><li>Good interpersonal skills.</li><li>Time management.</li><li>Command of English language</li><li>Valid light Driving License of Home Country (Applicable for PRM - Matar buggy cart operators).</li></ul>
Preferred<br>
<ul><li>Good organizing and planning skills.</li><li>MS Office.</li><li>Arabic - Written/Spoken.</li><li>Other language added advantage.</li></ul></div><p><b><br>
About Qatar Airways Group</b><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=228633</div></div></div></div></div></div></div></div>

Customer Experience Agent - Buggy Operations

Unimoni Exchange

<p>&middot; Enhance the company&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</p><p>&middot; To do welcome calls for the customers based on the previous day customer registrations of all the branches, collect the feedbacks about the customer experience and enter the details in the Welcome Calls system.</p><p>Update strategic partnership(s) and product value add messages to customers Key account customers.</p><p>Support in achieving departmental target of customer acquisition and maintain database of customers contacted as part of acquisition drive.</p><p>Monitor service standards of branches while addressing customer queries over phone by doing regular mystery calls to the branches and hence ensuring all branches are adhering to the expected level of telephone etiquettes and proper customer handling through the telephone, which is one of the major customer touch points.</p><p>&middot; Maintain database of customer calls, emails and suggestion forms updated on monthly basis and retrievable upon requirement.</p><p>&middot; GHQ escalations tracker should be maintained by updating queries attended through call back requests.</p><p>Job Types: Full-time, Permanent</p><p>Pay: Up to QAR3,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li><li>Hindi (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Customer Experience Executive

Traya

<p><b>Job Title:</b> Facialist Specialist (Women&rsquo;s Salon)</p><p><b>Location:</b> Doha,Qatar<br/><b>Employment Type:</b> Full-time</p><p><b>Job Summary</b></p><p>We are looking for a skilled and passionate <b>Facialist Specialist</b> to join our women&rsquo;s salon team. The ideal candidate will provide professional facial treatments, perform skin analyses, and offer personalized skincare advice. You will ensure clients enjoy a relaxing, rejuvenating, and professional experience.</p><p><b>Key Responsibilities</b></p><ul><li>Perform various facial treatments including cleansing, exfoliation, extraction, hydration, anti-aging, and specialized therapies.</li><li>Analyze clients&rsquo; skin to recommend suitable treatments and products.</li><li>Maintain strong knowledge of skincare trends, products, and treatment techniques.</li><li>Deliver excellent customer service, ensuring client comfort and satisfaction.</li><li>Recommend and promote skincare products and treatment packages.</li><li>Maintain cleanliness, hygiene, and sanitation of tools, equipment, and treatment areas.</li><li>Keep accurate records of client treatments and preferences.</li><li>Communicate effectively and fluently in <b>English</b> with clients and team members.</li><li>Follow salon standards, protocols, and safety procedures.</li></ul><p><b>Requirements</b></p><ul><li>Proven experience as a Facialist or Skincare Specialist in a salon or spa.</li><li>Knowledge of different skin types, conditions, and facial treatments.</li><li>Professional appearance and positive attitude.</li><li>Customer-focused, friendly, and reliable.</li><li>Ability to work flexible hours, including weekends if needed.</li><li><b>Fluent in English</b> (spoken and understood).</li><li>Transferable Visa</li><li>Local hire Only( Qatar)</li></ul><p><b>How to Apply</b></p><p>Please send your <b>CV</b> to [contact@traya.qa].<br/>Include &ldquo;Facialist Specialist Application&rdquo; in the subject line.</p><p>Job Type: Full-time</p><p>Pay: QAR3,000.00 - QAR3,500.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Doha: Reliably commute or willing to relocate with an employer-provided relocation package (Required)</li></ul><p>Application Question(s):</p><ul><li>Willing to transfer visa..?</li></ul>

Facialist Specialist

ABU ISSA HOLDING

<p><b>Job Summary:</b></p><p>The <b>Coffee Specialist &ndash; Retail &amp; Sales Associate</b> is the face of the brand within the store, responsible for creating an engaging customer experience through expert coffee knowledge, personalized service, and strong sales performance. The ideal candidate combines a passion for coffee with retail sales skills to educate customers, promote products, and drive business results.</p><p><b>Key Responsibilities:Customer Engagement &amp; Sales</b></p><ul><li>Welcome customers warmly and provide exceptional service throughout their store visit.</li><li>Understand customer preferences to recommend coffee blends, machines, and accessories tailored to their needs.</li><li>Achieve and exceed individual and store sales targets through upselling and cross-selling.</li><li>Conduct coffee tastings and demonstrations to engage customers and promote product awareness.</li><li>Build and maintain long-term relationships with customers to encourage repeat business.</li></ul><p><b>Product Knowledge &amp; Expertise</b></p><ul><li>Demonstrate deep knowledge of coffee origins, flavor profiles, and brewing methods.</li><li>Stay informed on product launches, promotions, and new brewing innovations.</li><li>Educate customers on coffee preparation techniques and proper machine maintenance.</li></ul><p><b>Store Operations</b></p><ul><li>Support daily store operations, including inventory management, stock replenishment, and merchandising.</li><li>Maintain visual standards and cleanliness of the retail space.</li><li>Operate POS systems accurately for sales transactions and returns.</li><li>Adhere to company policies, safety, and hygiene standards.</li></ul><p><b>Team Collaboration</b></p><ul><li>Work collaboratively with team members to ensure smooth store operations.</li><li>Share knowledge and insights to help others improve product expertise and sales performance.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Minimum 1&ndash;2 years of experience in retail, hospitality, or customer service (coffee industry experience a plus).</li><li>Strong passion for coffee and customer engagement.</li><li>Excellent communication and interpersonal skills.</li><li>Proven ability to meet or exceed sales goals.</li><li>Basic knowledge of brewing techniques, espresso machines, and coffee products preferred.</li><li>Well-groomed, professional, and confident in interacting with diverse customers.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR4,000.00 - QAR4,500.00 per month</p><p>Application Question(s):</p><ul><li>What's your previous/current salary?</li><li>What's your salary expectation?</li><li>Are you having basic knowledge of brewing techniques, espresso machines, and coffee products?</li><li>What's your earliest availability to join our company?</li><li>Do you currently hold a Barista Training or Coffee Specialist certification?</li></ul>

Coffee Specialist – Retail & Sales Associate

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