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guest experience expert (service express agent)

customer experience specialist

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>BI Specialist - Customer Experience
</div></div><div><div>Ref #
</div><div>225517
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 31-Aug-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p>
<p>As CXBI Specialist, you will support the Data Analytics Strategy for Customer Experience (CXBI) portfolio within Qatar Airways. Reporting to the Enterprise Data and Analytics (EDA) department, your role involves applying data analytics skills, implementing logics, and providing actionable insights to stakeholders, in line with the overall strategy. You will develop dashboards and provide analytical insights on performance and trends across various domains.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Support the CXBI Manager in accomplishing deliverables for the assigned portfolio.</li>
<li>Ensure data quality, accuracy, and enhancement within the scope of responsibilities.</li>
<li>Be the point of reference for building content and dashboards for relevant stakeholders.</li>
<li>Develop insightful dashboards for the Customer Experience department.</li>
<li>Communicate effectively between the data engineering team and key stakeholders regarding requirements.</li>
<li>Provide accurate and timely data and content.</li>
<li>Offer analysis and insights based on the created dashboards.
</li><li>Ensure continuous improvement of existing content and dashboards.
</li><li>Act as a consultant between the business and the Data Analytics team to optimize outcomes.
</li><li>Ensure timely and effective deliverables by following task prioritization through agile methodology.
</li><li>Proactively identify and exploit revenue generation and cost reduction opportunities within the business.</li>
<li>Perform other department duties related to his / her position as directed by the Head of the Department.</li>
</ul><p><b>Be part of an extraordinary story</b></p>
<p>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.</p>
<p>Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p>
<p>Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you:</b></p>
<ul><li>Bachelor&rsquo;s Degree or Equivalent with Minimum 4 years of job-related experience OR High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 5 years of job-related experience</li>
<li>Experience in a similar role with a focus on Power BI, Alteryx, SQL.</li>
<li>Work experience in managing (processing and analyzing) voluminous data.</li>
<li>Experience in deriving insights from data and submitting actionable recommendations to management. Experience in preparing and giving presentations on business performance to middle and senior management.</li>
<li>Systematic and logical approach to problem-solving and a capability of working around problems.</li>
<li>Self-motivated, highly organized, pro-active, and flexible.
</li><li>Good command of English language</li>
<li>Experience in Airline Industry or Customer Experience (optional)</li>
</ul><p><b>About Qatar Airways Group:</b></p>
<p>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p>
<p><b>How to Apply</b></p>
<p>If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=225517</div></div></div></div></div></div></div></div>

BI Specialist - Customer Experience

BigTrader Technologies LLC

<p><b>Location:</b> Doha, Qatar</p><p><b>About iProcure</b><br/>iProcure is a leading <b>AI-powered B2B digital procurement platform</b> helping businesses streamline sourcing, vendor management, and purchasing with speed, transparency, and simplicity. Our platform empowers companies to connect with trusted suppliers, optimize procurement processes, and drive cost efficiency &mdash; all in one place.</p><p><b>Role and Responsibilities</b></p><ul><li>Facilitate user onboarding on the iProcure platform, ensuring a smooth and efficient start.</li><li>Update and manage customer interaction records accurately in the CRM.</li><li>Address customer queries professionally and provide timely resolutions.</li><li>Collaborate with internal teams to enhance the user experience across the platform.</li><li>Stay updated on iProcure features and processes to assist users effectively.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration or a related field.</li><li>Minimum <b>2 years of experience in customer service</b>, preferably with corporate/B2B clients.</li><li>Experience interacting with corporate customers via telecall and email.</li><li>Strong organizational skills and a systematic approach to managing information.</li><li>Excellent communication and problem-solving skills.</li><li>Tech-savvy and eager to learn new digital tools like iProcure.</li><li>Previous customer service experience in a fast-paced environment.</li><li><b>Ready to join immediately</b>.</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary based on experience.</li><li>Fast-growing work environment with real career progression.</li><li>Opportunity to contribute to the growth of a high-impact digital platform.</li></ul><p><b>Application Process</b><br/>If you're motivated by conversations, love connecting with businesses, and thrive in fast-paced environments, apply now with your updated CV to <b>milani@iprocure.ai</b>.</p><p>Job Type: Full-time</p><p>Pay: From QAR2,500.00 per month</p><p>Experience:</p><ul><li>required: 3 years (Required)</li></ul><p>Application Deadline: 30/08/2025</p>

Customer Experience Executive

Hamad International Airport

<div>
 <p>
  <strong>
   <u>
    About the role:
   </u>
  </strong>
 </p>
 <p>
  Hamad International Airport is seeking a highly skilled and creative individual to join our team as
  <strong>
   Customer Experience Delivery Manager
  </strong>
  . If you thrive in a dynamic environment, lead the way in creating exceptional customer journeys, deliver excellence, inspire loyalty, transforming service into memorable experiences and driving performance with a customer-first mindset and can help us to achieve this ambition by:
 </p>
 <ul>
  <li>
   Leads the implementation of customer experience strategies in alignment with the airport&rsquo;s CX vision and strategic priorities to enhance the end-to-end passenger journey and strengthen HIA&rsquo;s position as a global CX leader.
  </li>
  <li>
   Drives cross-functional alignment on CX initiatives through collaboration with internal departments, government stakeholders, and airline partners to ensure a unified and seamless customer experience across all airport touchpoints.
  </li>
  <li>
   Champions a data-driven approach to customer experience enhancement in partnership with insights, quality, and digital teams to prioritize high-impact improvements and inform strategic decision-making.
  </li>
  <li>
   Manages the delivery of CX improvement projects and initiatives across terminals, landside, airside, and service environments to ensure timely execution, alignment with service standards, and achievement of performance targets.
  </li>
  <li>
   Coordinates project governance and reporting with key stakeholders including operations, engineering, IT, and commercial teams to track progress, mitigate risks, and ensure delivery against agreed milestones and KPIs.
  </li>
  <li>
   Implements customer-centric enhancements across physical and digital channels through close engagement with design, technology, and frontline teams to improve service quality, accessibility, and overall passenger satisfaction.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <strong>
   About you:
  </strong>
 </p>
 <ul>
  <li>
   Bachelors Degree or Equivalent with Minimum 6 years of job &ndash; related experience
  </li>
  <li>
   Managerial skills: Ability to delegate work, set clear direction and manage workflow, Ability to mentor, coach and develop direct reportees, and Ability to foster teamwork among team members
  </li>
  <li>
   Experience in luxury tourism or hospitality environment
  </li>
  <li>
   Project or Program Management experience required
  </li>
  <li>
   PMP, CCXP Certification and recognized qualification in training &amp; development or similar field with emphasis on customer experience is an advantage
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Customer Experience Delivery Manager

<div><div><div><div><div><div><div><div>Job title
</div><div>BI Manager - Customer Experience
</div></div><div><div>Ref #
</div><div>225516
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 31-Aug-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role:</b></p>
<p>As the CXBI Manager, you will execute the CXBI strategy for Customer Experience. Reporting to the EDA team, your focus will be on initiatives that enhance customer intelligence and improve business performance. You will collaborate across teams to identify opportunities, implement solutions, and evolve our customer experience framework.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Provide operational subject matter expertise to CXBI leadership to revise strategy.</li>
<li>Oversee the development and delivery of insightful dashboards for customer experience on a regular and as-needed basis to translate data into actionable insights.</li>
<li>Communicate effectively between the CXBI team and stakeholders regarding requirements gathering to clarify deliverables and objectives.</li>
<li>Provide updated information on best practices in the market and industry to facilitate benchmarking processes and implementation.</li>
<li>Act as a subject matter expert between the business and CXBI to optimize outcomes by addressing performance trends, improvement opportunities, concerns, and daily queries.</li>
<li>Collaborate with the line manager to structure and execute CXBI projects, prioritize tasks, and allocate resources according to project complexity, volume, impact, and cost/revenue ratio to ensure efficiency and resource maximization.</li>
<li>Analyze, measure, and document individual performance of all implemented actions and overall business performance trends.</li>
<li>Perform other department duties related to his / her position as directed by the Head of the Department.</li>
</ul><p><b>Be part of an extraordinary story</b></p>
<p>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.</p>
<p>Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p>
<p>Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you:</b></p>
<ul><li>Bachelor&rsquo;s Degree or Equivalent with Minimum 6 years of job-related experience</li>
<li>Experience in a similar role with a focus on PowerBi or Alteryx.</li>
 <li>Proven experience in managing a team of data analysts or business intelligence professionals.</li>
<li>Experience in deriving insights from data and submitting actionable recommendations to management. Experience working on projects concentrating on digital transformation, continuous improvement, and enhancements is essential for this role.</li>
<li>Excellent written and verbal communication skills, with the ability to effectively interact with employees at all levels in the organization.
</li><li>Experience in the Airlines Customer Experience Department or Customer Insights would be preferred.</li>
</ul><p><b>About Qatar Airways Group:</b></p>
<p>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p>
<p><b>How to Apply</b></p>
<p>If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=225516</div></div></div></div></div></div></div></div>

BI Manager - Customer Experience

Pullman Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.
 <br/>
 <br/>
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 <br/>
 <br/>
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  What you will be doing:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide a seamless and personalized arrival experience, engaging first-time visitors and offering directions
  </li>
  <li>
   Anticipate guest needs and exceed expectations
  </li>
  <li>
   Recognize and welcome repeat guests, elite members, and VIPs
  </li>
  <li>
   Offer prompt, professional, and discreet service
  </li>
  <li>
   Confidently respond to guest inquiries with strong product knowledge
  </li>
  <li>
   Creatively resolve incidents to turn around negative experiences
  </li>
  <li>
   Remain available and proactive in guest interactions
  </li>
  <li>
   Assist with hotel facilities and promotions
  </li>
  <li>
   Handle cashiering and administrative duties related to lobby operations
  </li>
  <li>
   Coordinate pre-arrival communications and ensure readiness
  </li>
  <li>
   Promote upselling and cross-selling opportunities
  </li>
  <li>
   Uphold Accor values and service standards
  </li>
  <li>
   Perform other duties as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Your experience and skills include:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Previous experience in guest relations or front office preferred
  </li>
  <li>
   Strong understanding of the local market and guest expectations
  </li>
  <li>
   Passion for hospitality and creating memorable guest moments
  </li>
  <li>
   Ability to multitask and work collaboratively across departments
  </li>
  <li>
   Thriving in fast-paced environments and love creating memorable guest experiences.
  </li>
  <li>
   Tech-savvy with Opera or similar systems
  </li>
  <li>
   Guest-oriented, approachable, and genuinely service-minded
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 <strong>
  Our Commitment To Diversity &amp; Inclusion
  <br/>
  <br/>
 </strong>
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 <br/>
 <br/>
 <strong>
  Why work for Accor?
  <br/>
  <br/>
 </strong>
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 <br/>
 <br/>
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 <br/>
 <br/>
 <strong>
  Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
 </strong>
</div>


Lobby Ambassador

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25130399<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Le M&eacute;ridien City Center Doha, Conference Centre Street, Doha, Qatar, Qatar, 14022<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p>
<p></p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p>
<p></p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p>
<p></p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><br>
<p></p>
</div><p></p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Expert - AYS

<div><b>Additional Information</b><br>
<b>Job Number</b>25136580<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Marriott Executive Apartments City Center Doha, Diplomatic Street, Area 61, Street 806, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Expert (Arabic Speaker)

Explore 2428+ Customer experience specialist in Doha this September. Find roles across top companies and apply now to boost your career.