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senior manager customer experience

Ooredoo Group

<div>
 
 
 Senior Manager, Group Customer Experience &amp; Touchpoints (Contractor)
 
 
 
 
 
 
 
 Our business landscape
 
 
 
 
 
 
 We&rsquo;re an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region&rsquo;s leading digital infrastructure provider. Ooredoo Group&rsquo;s strategic vision is guided by five key pillars:
 
 
 
 
 <ul>
 <li>
 
 Value-Focused Portfolio:
 
 Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Strengthen the Core:
 
 Optimally using deployed capital and maintain an appropriate cost structure.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Evolve the Core:
 
 Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 People:
 
 Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Excellence in Customer Experience:
 
 Creating superior customer experiences.
 </li>
 </ul>
 
 
 
 
 From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you&rsquo;re looking to challenge your growth potential, Ooredoo is the employer for you.
 
 
 
 
 
 
 Job overview
 
 
 
 
 
 
 The Senior Manager Customer Experience is a pivotal role focused on supporting Group and as well as operating companies to improve customer experience in general. The role includes topics like Voice of customer management, customer experience management, contact centre channel enablement and supporting Director in customer research.
 
 
 
 
 
 
 Your impact on our goals &amp; Key Responsibilities
 
 
 
 
 
 
 Following are the key responsibilities and expectations from the role.
 
 
 
 
 
 
 Customer Experience Activities
 
 
 <ul>
 <li>
 Support the Head of CX in shaping and executing the Group CX strategy, ensuring alignment with overall business objectives and the organization&rsquo;s customer-centric vision.
 </li>
 <li>
 Design, develop, and maintain Group Customer Experience frameworks, methodologies, and standards, ensuring consistent CX practices across markets.
 </li>
 <li>
 Drive the adoption and implementation of CX frameworks and methodologies across OpCos, providing guidance and support to ensure effective local execution
 </li>
 <li>
 Lead and coordinate multi-country CX transformation and improvement initiatives, working closely with OpCos and cross-functional stakeholders to deliver measurable improvements in CX
 </li>
 <li>
 Develop, maintain, and continuously enhance Group-level CX dashboards and reporting frameworks, providing visibility on key customer experience indicators such as CSAT, VOC etc.
 </li>
 <li>
 Participate in and support Group-led RFP and RFI processes related to CX technology solutions, contributing to requirements definition, vendor evaluation, and implementation support.
 </li>
 <li>
 Monitor the progress and impact of CX initiatives across OpCos, ensuring that improvement programs deliver tangible results in key CX performance indicators.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Channel Management / enablement
 
 
 <ul>
 <li>
 Define and evolve the Group omnichannel customer experience strategy across key customer interaction channels including Retail, Contact Centre, Mobile App, Web, and other digital interfaces, ensuring a seamless and consistent customer journey across all touchpoints.
 </li>
 <li>
 Develop and maintain channel experience frameworks, standards, and guidelines to ensure consistent service delivery and customer experience across all Operating Companies (OpCos).
 </li>
 <li>
 Drive channel and OpCo level customer experience capability building initiatives.
 </li>
 <li>
 Monitor and analyze channel-level CX performance metrics (e.g., CSAT, VOC, digital experience scores), identifying key drivers of satisfaction and areas requiring improvement.
 </li>
 <li>
 Facilitate cross-market collaboration and knowledge sharing, enabling OpCos to adopt proven CX practices and successful initiatives implemented in other markets.
 </li>
 <li>
 Establish channel-specific CX principles and service design standards covering areas such as customer journey flows, service processes, digital usability, and interaction quality.
 </li>
 </ul>
 
 
 
 
 
 Other expectations
 
 
 <ul>
 <li>
 Basic understand of customer and market research and support Group Customer Experience head in market research activities, coordination with research agencies and OpCos w.r.t execution of different kind of studies
 </li>
 <li>
 Basic understanding of Customer experience concepts, Voice of customer management, Customer journey management, Service design / design thinking.
 </li>
 <li>
 Basic understand for core telco systems (BSS, Contact centre and mobile App etc.)
 </li>
 <li>
 Basic understand of project management
 </li>
 </ul>
 
 
 
 
 
 Experience and Qualifications
 
 
 
 
 
 <ul>
 <li>
 10+ years of experience in customer experience management in large corporate organization
 </li>
 <li>
 Leading and driving multi country customer experience improvement initiatives,
 </li>
 <li>
 5+ years in a leadership role within the telecommunications industry, with experience in cross functional team management and coordination
 </li>
 <li>
 5+ years of Commercial Telco industry experience in a Group or OpCo capacity
 </li>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Master&rsquo;s degree is a plus
 </li>
 <li>
 English mandatory, another language spoken in one of Ooredoo OpCos is a plus
 </li>
 <li>
 Strong understanding of CX and customer service strategies, including multi-channel support, CRM systems, and contact centre technologies
 </li>
 <li>
 Proven track record of driving customer satisfaction improvements and operational performance
 </li>
 <li>
 Ability to analyse complex data and translate it into actionable insights for improving customer experience
 </li>
 <li>
 Familiarity with the latest trends and technologies in the telecommunications industry and customer experience management
 </li>
 <li>
 Ability to work collaboratively in a cross-functional team environment.
 </li>
 </ul>
</div>

Senior Manager Customer Experience

Ooredoo Group of Companies

<div>Our business landscape 
We're an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region's leading digital infrastructure provider. Ooredoo Group's strategic vision is guided by five key pillars:<ul><li>
Value-Focused Portfolio: Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.</li><li>
Strengthen the Core: Optimally using deployed capital and maintain an appropriate cost structure.</li><li>
Evolve the Core: Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.</li><li>
People: Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.</li><li>
Excellence in Customer Experience: Creating superior customer experiences.</li></ul>
From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you're looking to challenge your growth potential, Ooredoo is the employer for you.
Job overview 
The Senior Manager Customer Experience &amp; Touchpoints is a pivotal role focused on supporting Group and as well as operating companies to improve customer experience in general. The role includes topics like Voice of customer management, customer experience management, contact centre channel enablement and supporting Director in customer research.
Your impact on our goals 
Following are the key responsibilities and expectations from the role.
Customer Experience Activities<ul><li>
Support the Head of CX in shaping and executing the Group CX strategy, ensuring alignment with overall business objectives and the organization's customer-centric vision.</li><li>
Design, develop, and maintain Group Customer Experience frameworks, methodologies, and standards, ensuring consistent CX practices across markets.</li><li>
Drive the adoption and implementation of CX frameworks and methodologies across OpCos, providing guidance and support to ensure effective local execution</li><li>
Lead and coordinate multi-country CX transformation and improvement initiatives, working closely with OpCos and cross-functional stakeholders to deliver measurable improvements in CX</li><li>
Develop, maintain, and continuously enhance Group-level CX dashboards and reporting frameworks, providing visibility on key customer experience indicators such as CSAT, VOC etc.</li><li>
Participate in and support Group-led RFP and RFI processes related to CX technology solutions, contributing to requirements definition, vendor evaluation, and implementation support.</li><li>
Monitor the progress and impact of CX initiatives across OpCos, ensuring that improvement programs deliver tangible results in key CX performance indicators.</li></ul>
Channel Management / enablement<ul><li>
Define and evolve the Group omnichannel customer experience strategy across key customer interaction channels including Retail, Contact Centre, Mobile App, Web, and other digital interfaces, ensuring a seamless and consistent customer journey across all touchpoints.</li><li>
Develop and maintain channel experience frameworks, standards, and guidelines to ensure consistent service delivery and customer experience across all Operating Companies (OpCos).</li><li>
Drive channel and OpCo level customer experience capability building initiatives.</li><li>
Monitor and analyze channel-level CX performance metrics (e.g., CSAT, VOC, digital experience scores), identifying key drivers of satisfaction and areas requiring improvement.</li><li>
Facilitate cross-market collaboration and knowledge sharing, enabling OpCos to adopt proven CX practices and successful initiatives implemented in other markets.</li><li>
Establish channel-specific CX principles and service design standards covering areas such as customer journey flows, service processes, digital usability, and interaction quality.</li></ul>
Other expectations<ul><li>
Basic understand of customer and market research and support Group Customer Experience head in market research activities, coordination with research agencies and OpCos w.r.t execution of different kind of studies</li><li>
Basic understanding of Customer experience concepts, Voice of customer management, Customer journey management, Service design / design thinking.</li><li>
Basic understand for core telco systems (BSS, Contact centre and mobile App etc.)</li><li>
Basic understand of project management</li></ul>
Experience<ul><li> 
10+ years of experience in customer experience management in large corporate organization</li><li>
Leading and driving multi country customer experience improvement initiatives,</li><li>
5+ years in a leadership role within the telecommunications industry, with experience in cross functional team management and coordination</li><li>
5+ years of Commercial Telco industry experience in a Group or OpCo capacity</li></ul></div>

One Imperium

We are seeking a driven and strategic Female Sales Manager to lead our sales team and contribute to the company&rsquo;s growth and market expansion. The successful candidate will demonstrate strong leadership abilities, excellent communication skills, and a proven ability to achieve and exceed sales targets. This role requires a balance of strategic planning and hands-on management to develop client relationships, identify new business opportunities, and strengthen the company&rsquo;s presence in the market.Key ResponsibilitiesSales Strategy &amp; Leadership<ul><li>Develop and implement effective sales strategies aligned with the company&rsquo;s goals and objectives.</li><li>Identify new business opportunities and initiatives to expand market share.</li><li>Monitor sales performance and adjust strategies to optimize results.</li></ul>Team Management &amp; Development<ul><li>Recruit, train, mentor, and supervise a high-performing sales team.</li><li>Establish clear KPIs and performance targets, ensuring the team remains focused on achieving results.</li><li>Conduct regular evaluations and provide feedback to support professional development.</li></ul>Client Relationship Management<ul><li>Establish and maintain long-term relationships with key clients and stakeholders.</li><li>Ensure high levels of customer satisfaction by delivering exceptional service and support.</li><li>Respond to client inquiries and resolve concerns in a timely and professional manner.</li></ul>Market Insights &amp; Reporting<ul><li>Track market trends, competitor activities, and evolving customer needs.</li><li>Prepare detailed reports, sales forecasts, and presentations for senior management.</li><li>Provide data-driven insights and recommendations to improve overall sales performance.</li></ul>Collaboration &amp; Communication<ul><li>Work closely with marketing, operations, and product teams to ensure alignment in sales initiatives.</li><li>Contribute valuable market insights during strategic planning meetings.</li><li>Represent the company at industry events, conferences, and networking opportunities.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in business administration, Marketing, Sales, or a related discipline.</li><li>Proven experience in a Sales Manager, Senior Sales Executive, or similar leadership role.</li><li>Fluency in both Arabic and English (spoken and written).</li><li>Strong leadership, communication, and negotiation skills.</li><li>Excellent analytical skills with the ability to interpret sales data and market trends.</li><li>Ability to work independently as well as collaboratively within a team.</li><li>Proficiency in Microsoft Office and CRM systems.</li></ul>Job Type: Full-time

Arab female Sales Manager

Lana Al Arab Contracting

Senior Contracts Manager (Marine-Based Project) <ul><li>Location: Doha, Qatar </li><li>Start Date: Immediate ( Immediate Joiner Required)</li></ul>We are urgently seeking a Senior Contracts Manager for a marine-based project in Qatar on behalf of our client, a leading international engineering consultancy.Education<ul><li>Bachelor's degree in Civil Engineering or Quantity Surveying</li><li>Postgraduate qualification in Contract/Construction Management (preferred)</li></ul>Key Requirements<ul><li>15+ years of experience in contracts management, with at least 5 years in a senior role</li><li>Proven experience in marine/offshore or infrastructure projects</li><li>Strong knowledge of FIDIC contract frameworks</li><li>GCC/Qatar market experience is a strong advantage</li><li>Pre- and post-award contract administration expertise</li><li>Claims management &amp; dispute resolution experience</li></ul>Core Skills<ul><li>Contract drafting, negotiation &amp; administration</li><li>Claims &amp; variation management</li><li>Risk identification &amp; mitigation</li><li>Subcontractor management</li><li>Stakeholder &amp; client-facing communication</li></ul>Certifications (Preferred)<ul><li>RICS | CICES | CIOB membership</li><li>PMP or equivalent</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>How many years of experience do you have as a </li></ul>Senior Contracts Manager (Marine-Based Project) <ul><li>Are you available to join immediately?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Senior Contracts Manager (Marine-Based Project)

Baker Hughes

<div>
 
 Job Title Default
 
 
 
 
 Senior Services Manager - Customer Service Management
 
 
 
 
 Would you like to be part of our Gas Technology Services Team?
 
 
 
 
 Would you like to take ownership of our General Operations Support?
 
 
 
 
 Join our Industrial and Energy Technology Team!
 
 
 
 Our Industrial and Energy Technology (IET) operates across 120 countries, serving the entire energy value chain and the industrial sector. We hold an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services. Our Engineering Transformation team works to improve the quality of our Engineering processes.
 
 
 
 As Senior Services Manager - Customer Service Management, you will be responsible for:
 
 
 
 
 <ul>
 <li>
 Ensure compliance with Qatar and regional standards while driving continuous improvement in people development and operational processes.
 </li>
 <li>
 Manage budgets and resources to equip teams with the tools and systems needed to meet professional services commitments.
 </li>
 <li>
 Contribute to strategic business planning and evaluate the organizational impact of future initiatives.
 </li>
 <li>
 Guide project and services managers through strong financial and operational insights.
 </li>
 <li>
 Consolidate data from multiple tools and teams into a centralized service management system for better decision‑making.
 </li>
 <li>
 Present project plans, technical roadmaps, risks, and recommendations to senior business leaders (EB/SEB) and partner leadership.
 </li>
 <li>
 Lead complex, cross‑functional, and technically diverse projects with significant operational scale.
 </li>
 <li>
 Act as the primary customer contact, managing relationships and ensuring timely resolution of issues across assigned regions and product lines.
 
 
 
 </li>
 </ul>
 
 To be successful in this role you will have:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from an accredited university or college.
 </li>
 <li>
 Minimum of 5 years&rsquo; experience in Business Operations.
 </li>
 <li>
 Minimum of 5 Years&rsquo;s of field experience, on Gas Turbine, Steam Turbines, Centrifugal Compressors and Power Generators operations and maintenance.
 </li>
 <li>
 Strong oral and written communication skills.
 </li>
 <li>
 Excellent interpersonal and leadership capabilities.
 </li>
 <li>
 Proven ability to analyze issues and develop effective solutions.
 </li>
 <li>
 Demonstrated experience leading programs and projects.
 </li>
 <li>
 Established project management skills to support complex operational environments.
 </li>
 <li>
 Ability to manage and develop teams, providing clear direction, coaching, and support to staff, with proven experience in managing people and direct reporters.
 </li>
 <li>
 Possess strong experience and familiarity with Qatar&rsquo;s culture and the oil and gas business landscape in Qatar and the wider Gulf region.
 
 
 
 </li>
 </ul>
 
 Desired Characteristics
 
 
 
 
 <ul>
 <li>
 Excellent time management skill
 </li>
 <li>
 Strong communication skills for coordination with vendors and internal teams.
 </li>
 <li>
 Strong interpersonal skills to be able to influence other and work with diverse teams
 </li>
 <li>
 Ability to coordinate several projects simultaneously.
 </li>
 <li>
 Effective problem identification and solution skills.
 </li>
 <li>
 Ability to quickly adapt to compliance-driven environment
 </li>
 <li>
 Willingness to learn industry-specific processes like customs clearance, material handling, and onshore logistics.
 </li>
 <li>
 Ability to work in fast-paced, high-pressure environments.
 
 
 
 </li>
 </ul>
 
 Working with us
 
 
 
 Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 
 
 
 Working for you
 
 
 
 Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritise rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
 
 
 
 <ul>
 <li>
 Contemporary work-life balance policies and wellbeing activities
 </li>
 <li>
 Comprehensive private medical care options
 </li>
 <li>
 Safety net of life insurance and disability programs
 </li>
 <li>
 Tailored financial programs
 </li>
 <li>
 Additional elected or voluntary benefits
 
 
 
 </li>
 </ul>
 The Baker Hughes internal title for this role is: Services Advisor - Customer Service Management
 
 
 
 About Us:
 
 
 
 We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.
 
 
 
 Join Us:
 
 
 
 Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward.
 
 
 Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 
 
 
 R160959
 
</div>

Senior Services Manager - Customer Service Management

<div>Job Title Default
Senior Services Manager - Customer Service Management
Would you like to be part of our Gas Technology Services Team?
Would you like to take ownership of our General Operations Support?
Join our Industrial and Energy Technology Team!
Our Industrial and Energy Technology (IET) operates across 120 countries, serving the entire energy value chain and the industrial sector. We hold an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services. Our Engineering Transformation team works to improve the quality of our Engineering processes.
As Senior Services Manager - Customer Service Management, you will be responsible for:<ul><li>
Ensure compliance with Qatar and regional standards while driving continuous improvement in people development and operational processes.</li><li>
Manage budgets and resources to equip teams with the tools and systems needed to meet professional services commitments.</li><li>
Contribute to strategic business planning and evaluate the organizational impact of future initiatives.</li><li>
Guide project and services managers through strong financial and operational insights.</li><li>
Consolidate data from multiple tools and teams into a centralized service management system for better decision‑making.</li><li>
Present project plans, technical roadmaps, risks, and recommendations to senior business leaders (EB/SEB) and partner leadership.</li><li>
Lead complex, cross‑functional, and technically diverse projects with significant operational scale.</li><li>
Act as the primary customer contact, managing relationships and ensuring timely resolution of issues across assigned regions and product lines.</li></ul>
To be successful in this role you will have:<ul><li>
Bachelor&rsquo;s degree from an accredited university or college.</li><li>
Minimum of 5 years&rsquo; experience in Business Operations.</li><li>
Minimum of 5 Years&rsquo;s of field experience, on Gas Turbine, Steam Turbines, Centrifugal Compressors and Power Generators operations and maintenance.</li><li>
Strong oral and written communication skills.</li><li>
Excellent interpersonal and leadership capabilities.</li><li>
Proven ability to analyze issues and develop effective solutions.</li><li>
Demonstrated experience leading programs and projects.</li><li>
Established project management skills to support complex operational environments.</li><li>
Ability to manage and develop teams, providing clear direction, coaching, and support to staff, with proven experience in managing people and direct reporters.</li><li>
Possess strong experience and familiarity with Qatar&rsquo;s culture and the oil and gas business landscape in Qatar and the wider Gulf region.</li></ul>
Desired Characteristics<ul><li>
Excellent time management skill</li><li>
Strong communication skills for coordination with vendors and internal teams.</li><li>
Strong interpersonal skills to be able to influence other and work with diverse teams</li><li>
Ability to coordinate several projects simultaneously.</li><li>
Effective problem identification and solution skills.</li><li>
Ability to quickly adapt to compliance-driven environment</li><li>
Willingness to learn industry-specific processes like customs clearance, material handling, and onshore logistics.</li><li>
Ability to work in fast-paced, high-pressure environments.</li></ul>
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritise rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:<ul><li>
Contemporary work-life balance policies and wellbeing activities</li><li>
Comprehensive private medical care options</li><li>
Safety net of life insurance and disability programs</li><li>
Tailored financial programs</li><li>
Additional elected or voluntary benefits</li></ul>
The Baker Hughes internal title for this role is: Services Advisor - Customer Service ManagementAbout Us:<div>
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.</div> 

Join Us:<div>
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward. 
 
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</div></div>

Edison Smart®

<div>
 
 Sales Manager &ndash; IT Solutions &amp; Services (Qatar)
 
 
 
 
 
 A leading
 
 technology solutions and services provider
 
 in Qatar is hiring an experienced
 
 Sales Manager
 
 to lead enterprise sales, grow strategic accounts, and drive market expansion across the country.
 
 
 
 
 
 This role suits a senior sales leader with a strong background in
 
 IT infrastructure, cloud, cybersecurity, data, and managed services
 
 , and a proven ability to lead teams and close complex, high-value deals.
 
 
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 Enterprise &amp; Strategic Accounts
 
 
 <ul>
 <li>
 Own and grow key enterprise and government accounts across Qatar.
 </li>
 <li>
 Build trusted C-level relationships with customers and stakeholders.
 </li>
 <li>
 Drive new business while expanding existing accounts.
 </li>
 </ul>
 
 
 Complex Deal Ownership
 
 
 <ul>
 <li>
 Personally lead large, multi-solution opportunities from strategy to close.
 </li>
 <li>
 Sell end-to-end solutions including:
 </li>
 <li>
 IT infrastructure &amp; data centre solutions
 </li>
 <li>
 Cloud &amp; hybrid cloud platforms
 </li>
 <li>
 Cybersecurity &amp; risk solutions
 </li>
 <li>
 Digital workplace &amp; networking
 </li>
 <li>
 Managed services &amp; professional services
 </li>
 <li>
 Align customer expectations with delivery teams to ensure successful outcomes.
 </li>
 </ul>
 
 
 Market Intelligence &amp; Growth
 
 
 <ul>
 <li>
 Track market trends, customer needs, and competitor activity.
 </li>
 <li>
 Use insights to refine sales strategies and improve win rates.
 </li>
 </ul>
 
 
 Collaboration &amp; Governance
 
 
 <ul>
 <li>
 Work closely with technical, delivery, operations, and partner teams.
 </li>
 <li>
 Ensure accurate forecasting, reporting, and adherence to internal processes.
 </li>
 </ul>
 
 
 
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 Proven success in a
 
 sales leadership role within an IT systems integrator or technology services provider
 
 .
 </li>
 <li>
 Strong enterprise IT sales background (solutions + services).
 </li>
 <li>
 Track record of delivering and exceeding revenue and KPI targets.
 </li>
 <li>
 Strategic thinker with a hands-on approach to closing deals.
 </li>
 <li>
 Commercially sharp and data-driven.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, IT, or related field (MBA a plus).
 </li>
 <li>
 
 Native Arabic speaker
 
 .
 </li>
 </ul>
</div>

Sales Manager (Up to 35,000 QAR + commission)

Explore 1104+ Senior manager customer experience in Doha this April. Find roles across top companies and apply now to boost your career.

1104 senior manager customer experience jobs In Doha

Senior Manager Customer Experience

Senior Manager Customer Experience

Arab female Sales Manager

Senior Contracts Manager (Marine-Based Project)

Senior Services Manager - Customer Service Management

Senior Services Manager - Customer Service Management

Sales Manager (Up to 35,000 QAR + commission)