sales executive

marketing specialist

sales associate

sales coordinator

sales engineer

customer experience specialist

Qatar Aviation Services

<div>
 
 
 
 About the Role
 
 
 
 
 
 
 
 Lead, support, manage and administer in assigned terminal Zone for all Customer Experience related activities in terminal operations to deliver world class quality and standards of service to all passengers and customer airlines, whilst ensuring the efficient, effective, and optimal deployment of all QAS resources in order to meet the requirement for handling all services, including and not limited to: Customer Experience Services, Check-in, Boarding Gates, Baggage Lost and Found Arrivals, VIP, Customer Care, Porter, Trolley, and any other services as directed by QAS Management. Responsible for planning in advance and coordinating the proactive management of Qatar Aviation Service (QAS) terminal operations to ensure the smooth and efficient handling of all QAS related services at Hamad International Airport in accordance with the Company&rsquo;s polices, and the respective Customer Airline Standard Ground Handling Service Agreement SLAs.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Supporting the Customer Experience Shift Manager in delivering QAS Customer Experience and safety standards excellence across terminal operations (Check-in &amp; Boarding, Trolley and Porterage, Baggage Lost and Found Arrivals, and Customer Care) in various operational Zones (within terminal operations), financial, and administration aspects, and driving excellence in service delivery for QAS in all aspects at Hamad International Airport.
 </li>
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 Responsible for planning and operating within the approved Customer Experience budgets (for each respective shift).
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 Ensure all Customer incidents are handled with almost care, and that the Escalation Matrix is complied with notifying QAS Senior Management of all irregular airport operations (as set out in the Escalation Matrix), without delay. Assess and evaluate problem root cause analyses and collaborate in updating the SOPs as per company policy and provisions.
 </li>
 <li>
 Assisting Shift Manager, Manager Customer Experience, and HOD in the development and implementation of enhanced terminal operational processes and services which maximize the efficiency and service delivery standards of the operation.
 </li>
 <li>
 Develop staff with good potential for attaining higher level position by regular reviewing of work performance, assigning more challenges tasks and recommending appropriate training.
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 Review Standard Operating Procedures (SOPs) and work Instruction (WI) on a regular basis, and following each incident, and propose the necessary changes as remedial action to ensure operational integrity across the Customer Experience and terminal operations.
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 On monthly basis meets with Officers, Supervisors, and Lead Customer Service Agents to discuss performance results related to the operation and ensure that QAS service standards are consistently measured and met.
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 Provide daily reports to QAS management and perform shift briefings to the duty team on each respective shift perform effective communication on clear shift targets to employee.
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 Investigate, research, conclude, and report incident(s), accident(s), and service lapse(s) involving QAS staff across Curb Side Short Term Car Park (STCP), Employee car park or Entire Passenger Terminal Complex (PTC), in order to develop, select and implement the solutions to overcome the root cause(s) of incident(s), accident(s) and /or service lapse(s).
 </li>
 <li>
 Ensure compliance of QAS Safety and Standard Operating Procedures (SOPs) across the department, and support QAS Human Resources in determining the appropriate fair and consistent disciplinary or corrective action(s) to department staff and/or procedures following the conclusion of an investigation pertaining to an incident, accident, and/or service lapse.
 </li>
 <li>
 Support the Manager Customer Experience, and HOD, with the creation of Key Performance Indicators (KPI&rsquo;s) through their feedback, when there will be any KPIs Matrix revision required.
 </li>
 <li>
 Responsible for the overall performance of the Customer Experience team performance in operations, financial and administration aspects in order to perform as per agreed Service Level Agreements (SLA), and to avoid penalties (as per the targets in the SLA between QAS, QAS customer airlines and/or HIA).
 </li>
 <li>
 Employing Just Culture methodology, ensure the timeous investigation into all incidents (by respective shift), and providing detailed responses to the Customer Relationship Management Team (CRM) regarding all customer queries.
 </li>
 <li>
 Perform safety and security, and Quality and Compliance spot check on QAS resources, workforce, equipment and facilities as well as all passenger terminal facilities, which are utilized by QAS for daily operations.
 </li>
 <li>
 Respond and coordinate QAS resources, in line with the Escalation Matrix, and in conjunction with HOD/ Manager Customer Experience, and Customer Experience Shift Manager to support the response required to any airline/airport emergency situation.
 </li>
 <li>
 Coordinate and accommodate, when possible, as well as maintain positive relationship with other QAS customer airlines&rsquo; representatives, airport authorities and airport agencies to support business objectives.
 </li>
 <li>
 Prepare individual/shift reports highlighting&mdash;clearly and coherently--any incidents or service lapses and share with the Customer Experience Specialist &amp; Manager Customer Experience, for review, and work collaboratively to ensure the appropriate subsequent actions (if any) are taken timeously.
 </li>
 <li>
 Stay up to date with any changes to Customer Experience policies and procedures and ensure compliance.
 </li>
 <li>
 Assist security department with providing feedback for employees reporting to QR premises with inappropriate attire as and when required.
 </li>
 <li>
 Ensure all assigned follow ups are actioned on shift basis for timely closure of issues and highlight critical/unresolved cases to the line manager for further management review.
 </li>
 <li>
 Perform other department duties related to his/her position as directed by the HOD
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 About you
 
 
 
 
 
 
 
 Essential
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or Equivalent
 </li>
 <li>
 Minimum 4 years of job-related experience
 </li>
 <li>
 Airport emergency and accident procedures.
 </li>
 <li>
 Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members
 </li>
 <li>
 Expert knowledge of ground handling operational procedures, Airport handling procedures
 </li>
 <li>
 Must possess a strong, decisive and collaborative leadership style
 </li>
 <li>
 Demonstrate the highest standards of integrity, equality and respect.
 </li>
 <li>
 Ability to effectively communicate with clear, concise and consistent messages
 </li>
 <li>
 Ability to train and develop subordinate's skills. Ability to foster teamwork among team members
 </li>
 </ul>
 
 
 
 
 
 Preferred
 
 
 
 
 
 <ul>
 <li>
 Knowledge of Arabic will be an advantage.
 </li>
 <li>
 5 years of relevant managerial experience
 </li>
 </ul>
 
 
 
 
 
 
 
 
 About Qatar Airways Group
 
 
 
 
 
 
 Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.
 
 
 So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
 
</div>

Customer Experience Duty Manager

Unimoni Exchange

&middot; Enhance the company&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.&middot; To do welcome calls for the customers based on the previous day customer registrations of all the branches, collect the feedbacks about the customer experience and enter the details in the Welcome Calls system.Update strategic partnership(s) and product value add messages to customers Key account customers.Support in achieving departmental target of customer acquisition and maintain database of customers contacted as part of acquisition drive.Monitor service standards of branches while addressing customer queries over phone by doing regular mystery calls to the branches and hence ensuring all branches are adhering to the expected level of telephone etiquettes and proper customer handling through the telephone, which is one of the major customer touch points.&middot; Maintain database of customer calls, emails and suggestion forms updated on monthly basis and retrievable upon requirement.&middot; GHQ escalations tracker should be maintained by updating queries attended through call back requests.Job Types: Full-time, PermanentPay: Up to QAR3,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li><li>Hindi (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Customer Experience Executive

Jaidah Group

<div>
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Manage service bookings by scheduling, confirming, following up with customers for show up and conduct retention activities to bring back lapsed service customers.
 </li>
 <li>
 Ensure high first call resolution by resolving queries effectively.
 </li>
 <li>
 Follow structured complaint handling protocols to ensure a seamless resolution process.
 </li>
 <li>
 Collaborate with internal teams to enhance customer journeys and service efficiency.
 </li>
 <li>
 Maintain accurate CRM records in our system.
 </li>
 <li>
 Support quality assurance compliance and policies.
 </li>
 <li>
 Participate in quarterly training programs to develop CX skills and knowledge.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 1-3 years' experience in a customer service sales or contact center role.
 </li>
 <li>
 Previous experience in automotive, retail or hospitality industries is a plus.
 </li>
 </ul>
 
 
 Required Skills
 
 
 <ul>
 <li>
 Experience with CRM systems (Salesforce) and telephony platforms (Geneysys) is preferred.
 </li>
 <li>
 Understanding of lead qualification and customer engagement techniques.
 </li>
 <li>
 Knowledge of service booking management and retention techniques.
 </li>
 <li>
 Familiarity with quality assurance standards and compliance protocols.
 </li>
 <li>
 Basic understanding of automotive industry processes.
 </li>
 <li>
 Technical proficiency in any CRM &amp; Telephony systems( Salesforce, Geneysys is a plus)
 </li>
 <li>
 Excellent verbal &amp; written communication skills in English &amp; Arabic is Must.
 </li>
 <li>
 Strong negotiation and persuasion abilities to improve conversion rates.
 </li>
 <li>
 Technical proficiency in CRM &amp; telephony systems (Salesforce, Genesys)
 </li>
 </ul>
</div>

CUSTOMER EXPERIENCE AGENT

BigTrader Technologies LLC

About iProcure iProcure is a leading B2B digital procurement platform helping businesses streamline sourcing, vendor management, and purchasing with speed, transparency, and simplicity. Our platform empowers companies to connect with trusted suppliers, optimize procurement processes, and drive cost efficiency &mdash; all in one place.Role and Responsibilities<ul><li>Facilitate user onboarding on the iProcure platform, ensuring a smooth and efficient start.</li><li>Update and manage customer interaction records accurately in CRM.</li><li>Address customer queries professionally and provide timely resolutions.</li><li>Collaborate with internal teams to enhance the user experience across the platform.</li><li>Stay updated on iProcure features and processes to assist users effectively.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in business administration or a related field.</li><li>Minimum 2 years of experience in customer service, preferably with corporate/B2B clients.</li><li>Experience interacting with corporate customers via telecall and email.</li><li>Strong organizational skills and a systematic approach to managing information.</li><li>Excellent communication and problem-solving skills.</li><li>Tech-savvy and eager to learn new digital tools like iProcure.</li><li>Previous customer service experience in a fast-paced environment.</li><li>Ready to join immediately.</li></ul>Benefits<ul><li>Competitive salary based on experience.</li><li>Fast-growing work environment with real career progression.</li><li>Opportunity to contribute to the growth of a high-impact digital platform.</li></ul>Location: Doha, QatarApplication Process If you're motivated by conversations, love connecting with businesses, and thrive in fast-paced environments, apply now with your updated CV to milani@iprocure.ai.Job Type: Full-timePay: From QAR3,000.00 per month

Confidential

Responsibilities * Provide a warm and welcoming environment for patients and their families. * Answer patient inquiries regarding appointments, billing, and other administrative matters. * Assist patients with navigating the facility and accessing necessary services. * Resolve patient complaints and concerns in a timely and professional manner. * Escalate complex issues to the appropriate department or personnel. * Maintain accurate patient records and documentation. * Collaborate with healthcare professionals to ensure seamless patient care. * Proactively identify opportunities to improve the patient experience. * Adhere to all company policies and procedures related to patient privacy and confidentiality. * Participate in patient experience improvement initiatives. Qualifications * High school diploma or equivalent with at least 3 years of work experience preferably call Centre or Bachelor's degree preferred with 1 year of similar experience. * Relevant life support/resuscitation certificates preferred but there will be opportunity to undertake as part of orientation. * Excellent communication and interpersonal skills. * Strong problem-solving and critical thinking abilities. * Proficiency in English; Arabic language skills are a plus. * Empathy and patience when dealing with patients and their families. * Knowledge of healthcare services and terminology. * Basic computer skills for data entry and communication purposes. &nbsp;

Patient Experience Agent

Marriott International

<div>Additional Information 
Job Number25142878 
Job CategoryRooms &amp; Guest Services Operations 
LocationQabila Westbay Hotel, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert- Telephone Operator

CUBE INNOVATORS TECHNOLOGIES

Role DescriptionThis is a full-time on-site role for a Software Sales Specialist located in Doha, Qatar . The Software Sales Specialist will be responsible for generating new business, handling customer inquiries, presenting software solutions, and closing sales. The individual will also provide customer service, maintain client relationships, and collaborate with technical teams to ensure client satisfaction.Qualifications<ul><li>Proficiency in Software Sales and Sales techniques</li><li>Driving license and car</li><li>Strong understanding of Software and related technologies</li><li>Excellent Communication and Customer Service skills</li><li>Ability to work effectively in a team and independently</li><li>Experience with document management solutions is a plus</li><li>Strong problem-solving skills and attention to detail</li><li>Bachelor's degree in Business, Marketing, IT, or a related field</li></ul>Job Types: Full-time, PermanentPay: QAR4,000.00 - QAR8,000.00 per month

Software Sales Specialist

Explore 2841+ Customer experience specialist in Doha this September. Find roles across top companies and apply now to boost your career.

2841 customer experience specialist jobs IN Doha

Customer Experience Duty Manager

Customer Experience Executive

CUSTOMER EXPERIENCE AGENT

Customer Experience Executive

Patient Experience Agent

Guest Experience Expert- Telephone Operator

Software Sales Specialist