product manager

marketing executive

marketing specialist

account executive

client advisor

customer experience strategist

Bank AlJazira | بنك الجزيرة

<div>
 
 
 Responsibility:
 
 
 <ul>
 <li>
 Recommend CX Journey Design strategy and roadmap for different customer segments/products and support its implementation
 </li>
 <li>
 Support the implementation of the Strategic initiatives related to Customer Journey design in alignment with different Stakeholders
 </li>
 <li>
 Map the current customer journey and design the target customer journeys for different customer segments/products across the touch points in alignment with stakeholders.
 </li>
 <li>
 Facilitate journey design thinking sessions and work together with customers and internal stakeholders to redesign the customer journey for different customer segments &amp; products
 </li>
 <li>
 Optimize, test and validate customer journeys, using voice of customer insight and data to define new customer experiences.
 </li>
 <li>
 Align with IT/Technology and Digital Transformation department on the automation of Customer Journey related requirements to ensure its proper implementation
 </li>
 <li>
 Participate in the Retail &amp; Corporate Products &amp; Services value chain (product design, product development, life cycle management etc.) to define the customer experience requirements and its implementation to achieve Product Excellence.
 </li>
 <li>
 Own and manage all CX Journey design related policies and processes and make sure it is up to date based on business requirements
 </li>
 <li>
 Performs other responsibilities and tasks as directed by the reporting manager in order to meet organizational objectives.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing or a relevant major.
 </li>
 <li>
 Around +4 years of experience with a preference 2 years of experience in a relevant role.
 </li>
 <li>
 Prior experience in Customer Experience Management or a relevant field.
 </li>
 </ul>
</div>

Customer Excellence Journey Design Manager

Qiddiya Investment Company

<div>Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project, it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
Role Summary:
Together with the SR Manager, Customer Experience Strategy &amp; Planning, works on one or more transport projects to build the proposed customer journey. Liaises with transport project teams, strategy, operations and other functions as needed to embed a world leading customer experience. In collaboration with the Customer Intelligence team, evaluate the effectiveness of transport initiatives that impact the transport customer experience.
Key Responsibilities:
<ul><li>Development of CX performance frameworks, KPIs, and investment plans.</li>
<li>Align customer experience goals with strategic transport plans and capital projects</li>
<li>Builds service design journey maps to inform decisions.</li>
<li>Support service planning and network design with a focus on customer outcomes.
</li><li>Represent the voice of the customer in cross-departmental planning forums.</li>
<li>Influencing Without Authority &ndash; Aligns stakeholders and secures commitment across silos.</li>
</ul>Requirements
Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree. Master preferred in Transport Planning, Business Strategy, or Customer Experience.</li><li>8+ years in transport customer experience or service planning; GCC experience highly regarded.</li><li>Strong background in project coordination, performance evaluation, and stakeholder management</li></ul></div>

Senior Manager - Customer Experience Planning (CDU3) - 20004734

<div>Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project, it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
General Summary:
The Senior Manager, Customer Experience and Innovation is responsible for ensuring that customer needs and expectations are at the heart of public transport infrastructure projects across their full lifecycle &mdash; from design and construction through to operations.
This role will lead design thinking across transport projects and the integration of service design principles into complex transport initiatives to deliver seamless, accessible, and future-ready mobility solutions. 
 
Key Responsibilities:<div><ul><li> 
Customer Experience Design</li></ul>
Define the end-to-end passenger journey vision and ensure that infrastructure, services, and digital systems are designed to optimize usability, inclusivity, safety, and satisfaction. Develop customer requirements and embed them into project briefs, contracts, and operational standards.</div><ul><li>Innovation Strategy</li></ul>
Define the use of new technologies, smart mobility solutions, and innovative practices (e.g., MaaS platforms, real-time data, contactless ticketing, AI-enabled analytics, and sustainable design) that enhance service quality and operational efficiency.<div><ul><li> 
Integration Across Project Lifecycle</li></ul>
Collaborate with design, engineering, construction, and operations teams to embed customer and innovation outcomes throughout planning, design reviews, build phases, and readiness for service. Ensure customer experience KPIs are tracked and delivered through commissioning and steady-state operations.</div><div><ul><li> 
Stakeholder Engagement</li></ul>
Act as the voice of the customer, engaging with a range of stakeholders to balance technical feasibility with passenger expectations. Ensure transparent communication and co-design where appropriate.</div><div><ul><li> 
Standards, Compliance &amp; Benchmarking</li></ul>
Align customer experience and innovation initiatives with international best practices (e.g., ISO service quality standards, universal design guidelines, and sustainability frameworks). Benchmark performance against global leaders in public transport. 
<ul><li>Performance &amp; Continuous Improvement</li></ul>
Design measurable CX and innovation metrics such as Customer Satisfaction Index, service reliability, accessibility, and digital adoption. Drive continuous improvement cycles to adapt to evolving customer needs and emerging technologies. 
 
Required Skills &amp; Attributes 
<ul><li>Strong background in transport planning, infrastructure delivery, or service operations with a focus on user-centered design.</li><li>Deep understanding of customer experience frameworks, transport modelling, and behaviour change levers.</li><li>Proven ability to lead innovation programs and manage cross-disciplinary teams.</li><li>Skilled in stakeholder engagement and negotiation across public, private, and community sectors.</li><li>Future-focused mindset with expertise in digital transformation, sustainability, and smart cities</li></ul></div>
Requirements
Qualifications:
Bachelor&rsquo;s degree. Master&rsquo;s degree in service design, Innovation Management, Transport Planning, or similar preferred
Years of Experience:
10+ years of experience in customer experience strategy and innovation, ideally within the GCC.</div>

Senior Manager - Customer Experience Design and Innovation (CDU3) - 20004438

<div>Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project, it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
General Summary:
The Customer Experience and Innovation Director is responsible for ensuring that customer needs and expectations are at the heart of public transport infrastructure projects across their full lifecycle &mdash; from design and construction through to operations. 
This role is instrumental leading design thinking across transport projects integrating voice of the customer, leading practice in transport and adjacent industries, and service design principles into complex transport initiatives to deliver seamless, accessible, and future-ready mobility solutions.
Essential Duties and Responsibilities:<ul>
<li>Develop and lead a holistic customer experience design strategy aligned with business goals.</li>
<li>Lead the introduction of new technologies, smart mobility solutions, and innovative practices (e.g., MaaS platforms, real-time data, contactless ticketing, AI-enabled analytics, and sustainable design) that enhance service quality and operational efficiency.</li>
<li>Establish measurable CX and innovation metrics such as Customer Satisfaction Index, service reliability, accessibility, and digital adoption. Lead continuous improvement cycles to adapt to evolving customer needs and emerging technologies.</li>
<li>Collaborate with design, engineering, construction, and operations teams to embed customer and innovation outcomes throughout planning, design reviews, build phases, and readiness for service. Ensure customer experience KPIs are tracked and delivered through commissioning and steady-state operations.</li>
<li>Introduce and oversee innovative initiatives to enhance multimodal journeys.</li>
<li>Apply design thinking, service design, and systems mapping to develop new customer touchpoints.</li>
<li>Work with stakeholders across operations, digital, and planning to ensure seamless integration of CX initiatives.</li>
<li>Oversee customer journey mapping, persona development, and voice-of-customer research programs.</li>
<li>Mentor a small team in driving user-centered design approaches and innovation labs.</li>
</ul>Requirements
Qualifications:
Bachelor&rsquo;s degree.
Master&rsquo;s degree in service design, Innovation Management, Transport Planning, or similar preferred
Experience:
12+ years of experience in customer experience strategy and innovation, ideally within the GCC.</div>

Director - Customer Experience Design and Innovation (CDU3) - 20005192

Searce Inc

<div>
 
 
 Solutions Consulting | Director
 
 
 
 
 
 
 Modern tech solutions advisory &amp; 'futurify&rsquo; consulting as a Searce business leader and a fds (&lsquo;forward deployed solver&rsquo;) with revenue accountability from net-new accounts &amp; intelligent client business outcomes responsibility.
 
 
 
 
 
 We designed the Job Description for this role like we design our solutions: Smart, Visual &amp; Outcome-focused: Click here for Searce happier JD.
 
 
 
 
 
 
 What are we looking for
 
 
 
 
 real solver?
 
 
 
 
 
 
 
 Solver? Absolutely. But not the usual kind.
 
 We're searching for the architects of the audacious &amp; the pioneers of the possible. If you're the type to dismantle assumptions, re-engineer &lsquo;best practices,&rsquo; and build solutions that make the future possible NOW, then you're speaking our language.
 
 
 
 
 <ul>
 <li>
 Improver. Solver. Futurist.
 </li>
 <li>
 Great sense of humor.
 </li>
 <li>
 &lsquo;Possible. It is.&rsquo; Mindset.
 </li>
 <li>
 Compassionate collaborator. Bold experimenter. Tireless iterator.
 </li>
 <li>
 Natural creativity that doesn&rsquo;t just challenge the norm, but solves to design what&rsquo;s better.
 </li>
 <li>
 Thinks in systems. Solves at scale.
 </li>
 </ul>
 
 
 
 
 
 This Isn&rsquo;t for Everyone.
 
 But if you&rsquo;re the kind who questions
 
 why
 
 things are done a certain way&mdash;and then identifies 3 better ways to do it &mdash; we&rsquo;d love to chat with you.
 
 
 
 
 
 ______________________________________
 
 
 
 
 
 
 Your Mission: The Role
 
 
 
 
 solving for better.
 
 
 
 
 
 
 You are a revenue-owning, outcome-delivering, forward-deployed solver (fds) leading AI-powered transformation from the first principles.
 
 
 
 
 
 You&rsquo;ll be a Directly Responsible Individual (DRI) for co-innovating transformative business outcomes with the client stakeholders by solving differently &amp; questioning the status quo.
 
 
 
 
 
 Let&rsquo;s be clear: this is not your typical Partner role where success is measured in slide decks. At Searce, you get into the weeds, leading with a process-first mindset, as the fellow engineers evlos (solve differently) intelligent outcomes; while you remain 100% accountable for the solutions proposed &amp; the real outcomes realized.
 
 
 
 
 
 If you&rsquo;re a tech-savvy, consultative seller with the brain of a strategist, the heart of a builder, and the charisma of a storyteller &mdash; we&rsquo;ve got a seat for you at the front of the table.
 
 
 
 
 
 
 You're not a sales leader. You're the transformation engine.
 
 
 
 ______________________________________
 
 
 
 
 
 
 Your Responsibilities
 
 
 
 
 what you will wake up to solve.
 
 
 
 
 
 
 This isn&rsquo;t a &lsquo;manage the pipeline&rsquo; role. You are the founder, the architect, and the DRI (Directly Responsible Individual) to strategize as well as execute transformative client business outcomes as an AI-native engineering-led modern tech consultancy.
 
 
 
 
 
 Your mission is to partner with visionary clients, leverage our &lsquo;solver DNA&rsquo; to disrupt traditional processes and genuinely futurify clients' business operations to create &lsquo;real value&rsquo;.
 
 
 
 
 
 Here&rsquo;s how you&rsquo;ll make your mark:
 
 
 
 
 
 
 Own Growth with a founder&rsquo;s mindset.
 
 
 
 
 
 <ul>
 <li>
 Own the revenue (and profitability if you are in a people management role). Forecast. Chase. Deliver.
 </li>
 <li>
 Architect and execute a region-specific GTM strategy that earns client trust.
 </li>
 <li>
 Forge deep alliances with hyperscalers, ISVs, and AI platforms.
 </li>
 <li>
 Consult &amp; Solve as the &ldquo;face of Searce&rdquo; in CXO conversations, industry forums, and roundtables.
 </li>
 </ul>
 
 
 
 
 
 Architect innovative solutions to deliver intelligent outcomes.
 
 
 
 
 
 <ul>
 <li>
 Lead engaging discovery workshops using first-principles thinking.
 </li>
 <li>
 Apply our proprietary evlos methodology&mdash;iterate fast and fearlessly.
 </li>
 <li>
 Your role is to serve as the chief translator between a client's biggest challenges and our most intelligent, AI-powered solutions.
 </li>
 <li>
 Design AI-native, cloud-forward solutions grounded in process intelligence that drive true value.
 </li>
 <li>
 Replace &ldquo;nice slides&rdquo; with &ldquo;pleasant surprises for clients&rdquo; via working real outcomes.
 </li>
 </ul>
 
 
 
 
 
 Lead by example &amp; impact, Not control.
 
 
 
 
 
 <ul>
 <li>
 At Searce, leadership is an action, not a title. You are the DRI for intelligent, impactful, client outcomes.
 </li>
 <li>
 Attract, hire, mentor, and grow top-tier solver talent.
 </li>
 <li>
 Live the &ldquo;Always in Beta&rdquo; mindset - build learners, not followers.
 </li>
 <li>
 Model extreme ownership, radical clarity, calm in chaos
 </li>
 <li>
 Believe in truth over comfort and learning over knowing.
 </li>
 <li>
 Cultivate a team of self-managed, happier do-ers.
 </li>
 </ul>
 
 ______________________________________
 
 
 
 
 
 
 Welcome to Searce
 
 
 
 
 The &lsquo;process-first&rsquo;, AI-native modern tech consultancy that's rewriting the rules.
 
 
 
 
 
 
 
 We don&rsquo;t do traditional.
 
 
 
 As an engineering-led consultancy, we are dedicated to relentlessly improving the real business outcomes. Our solvers co-innovate with clients to
 
 futurify
 
 operations and make processes smarter, faster &amp; better. We build alongside our clients. Not for the vanity metrics. But for the transformation to embed lasting competitive advantage for our clients.
 
 
 
 
 
 The result? Modern business reinvention, built on math, tech, and clarity of purpose
 
 
 ______________________________________
 
 
 
 
 
 
 The DNA of a &lsquo;Searcian&rsquo;
 
 
 
 
 superpowers we value.
 
 
 
 
 
 
 
 The &lsquo;happier&rsquo; core
 
 
 
 
 
 <ul>
 <li>
 
 happier-at-heart:
 
 
 h
 
 umble,
 
 a
 
 daptable,
 
 p
 
 ositive,
 
 p
 
 assionate,
 
 i
 
 nnovative,
 
 e
 
 xcellence-minded,
 
 r
 
 esponsible.
 </li>
 <li>
 
 happier-in-action:
 
 Not just a poster on the wall; It's how we make decisions, treat each other, show up for clients &amp; hire or promote people.
 </li>
 <li>
 
 Thinks like a founder. Acts like an owner.
 
 </li>
 <li>
 
 Always in Beta:
 
 Relentless curiosity. Openness to learn, un-learn, and re-learn.
 </li>
 <li>
 
 Real Optimist:
 
 Views all setbacks as opportunities.
 </li>
 <li>
 
 Believes in truth over comfort. Ideas over titles. Learning over knowing.
 
 </li>
 <li>
 
 Embraces chaos with calm. Evolves faster than the market.
 
 </li>
 </ul>
 
 
 
 
 
 Functional Skills
 
 
 
 
 
 <ul>
 <li>
 
 Consultative selling and solutioning
 
 (At least $10 Mn+ net-new services revenue built/grown YoY)
 </li>
 <li>
 
 Great listener
 
 who asks appropriate questions to get to the heart of the matter.
 </li>
 <li>
 
 Articulate, persuasive communication that
 
 distills complex solutions into compelling CxO-level storytelling with technical accuracy &amp; clarity.
 </li>
 <li>
 
 Negotiation &amp; Influence:
 
 Skillfully steering clients to awesome, mutually beneficial decisions. You're the ultimate win-win facilitator.
 </li>
 <li>
 
 Cross-Functional Catalyst:
 
 Thrives in cross-functional teams - Across product, engineering, sales, and delivery - eagerly sharing knowledge and bringing out the best in others to achieve a common goal.
 </li>
 <li>
 
 Fluent in change:
 
 You appreciate org transformation &amp; are comfortable leading change management in an enterprise.
 </li>
 <li>
 
 Outcome articulation:
 
 Thinks in use-cases, not launches. Maps new tech to enterprise impact&mdash;intelligently, immediately.
 </li>
 <li>
 
 Commercial Acumen:
 
 Growth is good. Profitable, strategic growth? That&rsquo;s your signature.
 </li>
 </ul>
 
 
 
 
 
 Tech Superpowers
 
 
 
 
 
 <ul>
 <li>
 
 AI-native fluency:
 
 Knows when to fine-tune, when to prompt, and how to turn models into outcomes. &lsquo;Three sentence prompt&rsquo; with double quotes is not really a prompt. It's a search.
 </li>
 <li>
 
 Modern Tech Consultant DNA:
 
 Applied AI Engineering, Cloud Engineering, Data Intelligence, Work Modernization, Process modernization &mdash; not just the buzzwords, but the real understanding of how these offerings create &lsquo;business value&rsquo; for various functional areas in specific domains.
 </li>
 <li>
 
 More than cloud-certified, cloud-capable.
 
 Proven impact through cloud and AI-led solutioning, with the ability to assess trade-offs and position the right tools for the right outcomes.
 </li>
 <li>
 
 Sees tech through a business lens.
 
 Connects architecture to outcomes. Turns business process flowcharts into future-ready solutions.
 </li>
 <li>
 
 Product-mindset meets consulting depth:
 
 Designs for scale, not one-offs.
 </li>
 <li>
 
 Reimagines &lsquo;what&rsquo;s next&rsquo;:
 
 Searcians don&rsquo;t just admire &lsquo;what&rsquo;s new&rsquo;; our solvers impact-engineer &lsquo;the new&rsquo; to redefine immediate value for an enterprise with a 9-month actionable roadmap that realizes a $10 Mn outcome.
 </li>
 </ul>
 
 
 
 
 
 Experience &amp; Relevance
 
 
 
 
 
 <ul>
 <li>
 
 Consulting Pedigree:
 
 12+ years of experience in business technology &amp; outcome consulting (Cloud, Data, Analytics or AI Modernization journeys on new-age tech stack with a process-first mindset).
 </li>
 <li>
 
 Commercial Leadership:
 
 Proven track record of building net-new services business, not just farming existing accounts.
 </li>
 <li>
 
 Client-Facing Tech Acumen:
 
 8+ years of experience in a client-facing technical pre-sales or solutions architecting role, acting as the trusted technical advisor.
 </li>
 <li>
 
 Locally Tuned:
 
 You know the terrain&mdash;clients, partners, CSP &amp; ISV platforms. You can navigate it on day one.
 </li>
 </ul>
 
 
 
 
 
 Bonus Points (you will thrive if you have)
 
 
 
 
 
 <ul>
 <li>
 
 Brings founder energy:
 
 high ownership, relentless execution, and bias for real-world impact.
 </li>
 <li>
 
 Have led transformation at scale
 
 &mdash; think journeys for $1Bn+ enterprises; beyond slideware.
 </li>
 <li>
 
 Solved for horizontal automation:
 
 P2P, claims, HR &mdash; not in theory, but in production.
 </li>
 <li>
 
 0&rarr;1, 1&rarr;10:
 
 You know what it takes to scale with speed and intent. Early-stage leader in a growth company? Taken an analytics / modern consulting business from $x to $y Mn.
 </li>
 <li>
 You default to
 
 Build
 
 , not present;
 
 Solve
 
 , not posture;
 
 Deliver,
 
 not debate. Impact over optics and solving for real outcomes over
 
 &lsquo;we&rsquo;ve always done it this way.&rsquo;
 
 </li>
 </ul>
 
 ______________________________________
 
 
 
 
 
 
 Join the &lsquo;real solvers&rsquo;
 
 
 
 
 ready to futurify?
 
 
 
 
 
 
 If you are excited by the possibilities of what an AI-native engineering-led, modern tech consultancy can do to futurify businesses,
 
 apply here
 
 and experience the &lsquo;
 
 Art of the possible
 
 &rsquo;.
 
 Don&rsquo;t Just Send a Resume. Send a Statement.
 
 
</div>

Director Solutions Consulting

<div>
 
 
 Solutions Consulting | Mid- Senior
 
 
 
 
 
 
 Modern tech solutions advisory &amp; 'futurify' consulting as a Searce Principal fds (&lsquo;forward deployed solver&rsquo;) with revenue accountability from net-new accounts &amp; intelligent client business outcomes responsibility.
 
 
 
 
 
 We designed the Job Description for this role like we design our solutions: Smart, Visual &amp; Outcome-focused: Click here for Searce happier JD.
 
 
 
 
 
 
 What are we looking for
 
 
 
 
 real solver?
 
 
 
 
 
 
 
 Solver? Absolutely. But not the usual kind.
 
 We're searching for the architects of the audacious &amp; the pioneers of the possible. If you're the type to dismantle assumptions, re-engineer &lsquo;best practices,&rsquo; and build solutions that make the future possible NOW, then you're speaking our language.
 
 
 
 
 <ul>
 <li>
 Improver. Solver. Futurist.
 </li>
 <li>
 Great sense of humor.
 </li>
 <li>
 &lsquo;Possible. It is.&rsquo; Mindset.
 </li>
 <li>
 Compassionate collaborator. Bold experimenter. Tireless iterator.
 </li>
 <li>
 Natural creativity that doesn&rsquo;t just challenge the norm, but solves to design what&rsquo;s better.
 </li>
 <li>
 Thinks in systems. Solves at scale.
 </li>
 </ul>
 
 
 
 
 
 This Isn&rsquo;t for Everyone.
 
 But if you&rsquo;re the kind who questions
 
 why
 
 things are done a certain way&mdash;and then identifies 3 better ways to do it &mdash; we&rsquo;d love to chat with you.
 
 
 
 
 
 ______________________________________
 
 
 
 
 
 
 Your Mission: The Role
 
 
 
 
 solving for better.
 
 
 
 
 
 
 You are a revenue-owning, outcome-delivering forward-deployed solver (fds), directly driving AI-powered transformation from the first principles within your portfolio of strategic client engagements.
 
 
 
 
 
 You'll be a Directly Responsible Individual (DRI) for orchestrating transformative business outcomes with client stakeholders by solving differently and relentlessly questioning the status quo. You lead the charge from initial engagement to successful execution.
 
 
 
 
 
 Let's be clear: this is not your typical sales or pre-sales role where you 'move-on' to the next-gig after collecting an SoW or PO from a client. At Searce, you get into the weeds, leading with a process-first mindset, as our fellow engineers evlos (solve differently) intelligent outcomes. You remain 100% accountable for the solutions proposed, the deals closed, and the real outcomes realized.
 
 
 
 
 
 If you&rsquo;re a tech-savvy, consultative seller with the brain of a strategist, the heart of a builder, and the charisma of a storyteller &mdash; we&rsquo;ve got a seat for you at the front of the table.
 
 
 
 
 
 
 You're not a sales / pre-sales manager. You're the transformation engine.
 
 
 
 ______________________________________
 
 
 
 
 
 
 Your Responsibilities
 
 
 
 
 what you will wake up to solve.
 
 
 
 
 
 
 This isn&rsquo;t a &ldquo;manage the pipeline&rdquo; role. You are the founder, the architect, and the DRI (Directly Responsible Individual) for generating and overseeing the real business outcomes for the net-new accounts and serving as a mentor &amp; guide for Searce Solutions Consultants. Your mission is to partner with visionary clients, leverage our &lsquo;solver DNA&rsquo; to disrupt traditional processes and genuinely futurify clients' business operations to create &lsquo;real value&rsquo;.
 
 
 
 
 
 Here&rsquo;s how you&rsquo;ll make your mark:
 
 
 
 
 
 
 Drive Intelligent Growth
 
 
 
 
 
 <ul>
 <li>
 Own your portfolio: Take accountability for revenue generation and contribution across strategic accounts.
 </li>
 <li>
 Lead consultative engagements: Engage deeply with client CXOs to understand challenges and co-define transformation journeys.
 </li>
 <li>
 Execute GTM in context: Contribute to region/account-specific GTM strategy aligned with platform partners (hyperscalers, ISVs, AI players).
 </li>
 <li>
 Build value, not vanity: Prioritize solving real business problems over chasing buzzwords. Be the reason clients trust Searce.
 </li>
 </ul>
 
 
 
 
 
 Architect What&rsquo;s Next
 
 
 
 
 
 <ul>
 <li>
 Lead discovery from first principles: Challenge assumptions, map root problems, and design intelligent transformation paths.
 </li>
 <li>
 Translate vision into action: Convert abstract client problems into concrete solution architectures that can scale.
 </li>
 <li>
 Design smarter, faster, better: Apply the evlos&trade; methodology to reimagine, redefine, and realize high-value solutions through iterative improvement.
 </li>
 <li>
 Solve with AI-native confidence: Build automation- and insight-led solutions that go beyond implementation and deliver sustained outcomes.
 </li>
 </ul>
 
 
 
 
 
 Deliver Outcomes, Not Just Decks
 
 
 
 
 
 <ul>
 <li>
 Be the transformation engine: Own the outcome from proposal to implementation&mdash;what you sell is what gets delivered.
 </li>
 <li>
 Land &ldquo;pleasant surprises&rdquo;: Bring ideas to life through working prototypes, compelling demos, and smart solutioning that wows without the fluff.
 </li>
 <li>
 Bridge tech and business: Align technical feasibility with business intent, helping clients realize ROI&mdash;not just TCO.
 </li>
 </ul>
 
 
 
 
 
 Lead by Influence &amp; Ownership
 
 
 
 
 
 <ul>
 <li>
 Be the DRI: For your client&rsquo;s outcomes, you're the Directly Responsible Individual.
 </li>
 <li>
 Level-up your team: Mentor fellow solvers, share your playbook, and grow the next wave of transformation leaders.
 </li>
 <li>
 Model &ldquo;Always in Beta&rdquo;: Stay curious. Iterate fast. Improve relentlessly&mdash;your learning curve should inspire others.
 </li>
 <li>
 Live the Searce way: Stay grounded in happier values. Be direct, be better, and solve like you mean it.
 </li>
 </ul>
 
 ______________________________________
 
 
 
 
 
 
 Welcome to Searce
 
 
 
 
 The &lsquo;process-first&rsquo;, AI-native modern tech consultancy that's rewriting the rules.
 
 
 
 
 
 
 
 We don&rsquo;t do traditional.
 
 
 
 As an engineering-led consultancy, we are dedicated to relentlessly improving the real business outcomes. Our solvers co-innovate with clients to
 
 futurify
 
 operations and make processes smarter, faster &amp; better. We build alongside our clients. Not for the vanity metrics. But for the transformation to embed lasting competitive advantage for our clients.
 
 
 
 
 
 The result? Modern business reinvention, built on math, tech, and clarity of purpose
 
 
 ______________________________________
 
 
 
 
 
 
 Functional Skills
 
 
 
 
 
 <ul>
 <li>
 
 Strategic Solutioning &amp; Revenue Ownership:
 
 Architects growth-driving solutions while owning deal closure, delivery quality, and profitability within a defined portfolio.
 </li>
 <li>
 
 CxO Storytelling with Technical Integrity:
 
 Leads strategic conversations with clarity and conviction&mdash;translating complex technologies into tangible business impact.
 </li>
 <li>
 
 Negotiation &amp; Influence:
 
 Facilitates decisions through intelligent co-creation&mdash;balancing business value with client context to achieve win-win outcomes.
 </li>
 <li>
 
 Process-First Leadership:
 
 Reimagines workflows by exposing inefficiencies, designing intelligent processes, and driving continuous transformation.
 </li>
 <li>
 
 Evlos-Driven Execution:
 
 Applies Searce&rsquo;s iterative, feedback-rich methodology to build fast, improve faster, and deliver intelligent outcomes.
 </li>
 <li>
 
 Portfolio Leadership:
 
 Manages client accounts with precision&mdash;forecasting accurately, executing reliably, and proactively resolving escalations.
 </li>
 <li>
 
 Team &amp; Culture Contributor:
 
 Champions performance culture by mentoring talent, modeling ownership, and driving collaborative momentum across teams.
 </li>
 </ul>
 
 
 
 
 
 Tech Superpowers
 
 
 
 
 
 <ul>
 <li>
 
 AI-native fluency:
 
 Knows when to fine-tune, when to prompt, and how to turn models into outcomes. &lsquo;Three sentence prompt&rsquo; with double quotes is not really a prompt. It's a search.
 </li>
 <li>
 
 Modern Tech Consultant DNA:
 
 Applied AI Engineering, Cloud Engineering, Data Intelligence, Work Modernization, Process modernization &mdash; not just the buzzwords, but the real understanding of how these offerings create &lsquo;business value&rsquo; for various functional areas in specific domains.
 </li>
 <li>
 
 More than cloud-certified, cloud-capable.
 
 Proven impact through cloud and AI-led solutioning, with the ability to assess trade-offs and position the right tools for the right outcomes.
 </li>
 <li>
 
 Sees tech through a business lens.
 
 Connects architecture to outcomes. Turns business process flowcharts into future-ready solutions.
 </li>
 <li>
 
 Product-mindset meets consulting depth:
 
 Designs for scale, not one-offs.
 </li>
 <li>
 
 Reimagines &lsquo;what&rsquo;s next&rsquo;:
 
 Searcians don&rsquo;t just admire &lsquo;what&rsquo;s new&rsquo;; our solvers impact-engineer &lsquo;the new&rsquo; to redefine immediate value for an enterprise with a 9-month actionable roadmap that realizes a $10 Mn outcome.
 </li>
 </ul>
 
 
 
 
 
 Experience &amp; Relevance
 
 
 
 
 
 <ul>
 <li>
 
 Consulting Pedigree:
 
 Demonstrates profound expertise (10+ years) in business technology &amp; outcome consulting, successfully spearheading complex modernization journeys on modern CSP tech stacks.
 </li>
 <li>
 
 Commercial Leadership:
 
 Exhibits proven capability to directly drive net-new services business in specific domains or key engagements, delivering substantial contributions to revenue targets.
 </li>
 <li>
 
 Client-Facing Tech Acumen:
 
 Possesses established mastery (8+ years) as a trusted technical advisor in client-facing pre-sales or solution architecting roles, independently shaping and guiding strategic client proposals.
 </li>
 <li>
 
 Locally Tuned:
 
 Commands a sophisticated understanding of the local terrain&mdash;clients, partners, and platform strategies&mdash;enabling expert navigation and the proactive identification of substantial, actionable opportunities.
 </li>
 </ul>
 
 
 
 
 
 Bonus Points (you will thrive if you have)
 
 
 
 
 
 <ul>
 <li>
 
 Brings founder energy:
 
 high ownership, relentless execution, and bias for real-world impact.
 </li>
 <li>
 
 Have led transformation at scale
 
 &mdash; think journeys for $1Bn+ enterprises; beyond slideware.
 </li>
 <li>
 
 Solved for horizontal automation:
 
 P2P, claims, HR &mdash; not in theory, but in production.
 </li>
 <li>
 
 0&rarr;1, 1&rarr;10:
 
 You know what it takes to scale with speed and intent. Early-stage leader in a growth company? Taken an analytics / modern consulting business from $x to $y Mn.
 </li>
 <li>
 You default to
 
 Build
 
 , not present;
 
 Solve
 
 , not posture;
 
 Deliver,
 
 not debate. Impact over optics and solving for real outcomes over
 
 &lsquo;we&rsquo;ve always done it this way.&rsquo;
 
 </li>
 </ul>
 
 ______________________________________
 
 
 
 
 
 
 Join the &lsquo;real solvers&rsquo;
 
 
 
 
 ready to futurify?
 
 
 
 
 
 
 If you are excited by the possibilities of what an AI-native engineering-led, modern tech consultancy can do to futurify businesses,
 
 apply here
 
 and experience the &lsquo;
 
 Art of the possible
 
 &rsquo;.
 
 Don&rsquo;t Just Send a Resume. Send a Statement.
 
 
 
 
</div>

Principal Solutions Consultant

Confidential Government

<div>
 
 As a Customer Experience Manager, you&rsquo;ll showcase your expertise in CX designing and management, more specifically you&rsquo;ll get to:
 
 <ul>
 <li>
 Champion opportunities to consistently Improve the entity experience
 </li>
 <li>
 Drive customer retention, reduce churn, and increase customer satisfaction
 </li>
 <li>
 Map the customer journey and identify opportunities to proactively intervene on the client&rsquo;s behalf
 </li>
 <li>
 Guide team in effective client issues resolution and handle any escalations
 </li>
 <li>
 Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement
 </li>
 <li>
 Test new strategies for driving customer value
 </li>
 <li>
 Continually review and evolve the collection of processes, oversee and organize every interaction between the customer and the organization throughout the lifecycle
 </li>
 </ul>
 
 
 
 
 Requirements and Skills:
 
 <ul>
 <li>
 Proven working experience as a Customer Experience background.
 </li>
 <li>
 Experience in customer support is a plus
 </li>
 <li>
 Market knowledge
 </li>
 <li>
 Communication and negotiation skills
 </li>
 <li>
 Ability to build rapport
 </li>
 <li>
 BSc/BA in business administration, or relevant field
 </li>
 </ul>
</div>

Customer Experience Manager

Explore 2449+ Customer experience strategist in Riyadh this September. Find roles across top companies and apply now to boost your career.