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customer service representative Jobs in Dubai

customer service representative

customer manager

Budget Rent a Car, UAE

<div>
 
 The Customer Experience (CX) Manager is the primary architect and guardian of the customer journey for Budget Rent a Car and its affiliates in the UAE. This role is responsible for leveraging data-driven insights to design world-class processes, and orchestrate targeted training, to customer-facing teams. The incumbent will serve as the central connection, working closely with Rental Operations, Leasing, Fleet, CRM and Marketing functions to ensure every customer interaction&mdash;across every channel&mdash;seamlessly delivers on the company's brand promise. The ultimate objective is to transform customer satisfaction into customer loyalty, directly contributing to brand reputation, market differentiation, and revenue growth.
 
 
 
 
 
 
 Roles and Responsibilities
 
 
 
 
 
 
 
 1. CX Strategy &amp; Process Design:
 
 
 <ul>
 <li>
 Develop and implement a comprehensive Customer Experience strategy aligned with the company's brand promise and business objectives.
 </li>
 <li>
 Map the entire customer journey across all touchpoints (digital, phone, branch, airport counter, meet &amp; greet, vehicle return).
 </li>
 <li>
 Identify critical pain points, moments of truth, and opportunities for enhancement.
 </li>
 <li>
 Design, document, and implement detailed Standard Operating Procedures (SOPs) for all customer-facing processes to ensure consistency and excellence.
 </li>
 <li>
 Establish and monitor Key Performance Indicators (KPIs) related to customer satisfaction, Net Promoter Score (NPS), etc.
 </li>
 <li>
 Ensure customer centricity across all business functions and departments.
 </li>
 </ul>
 
 
 
 
 
 2. Data-Driven Insight &amp; Cross-Functional Collaboration for Brand Promise Delivery:
 
 
 <ul>
 <li>
 
 Leveraging CRM Data:
 
 Work closely and collaborate with the CRM function to get data and analysis. Utilize this CRM data to meticulously map and analyze the end-to-end customer journey across all touchpoints (digital inquiry, call center, branch, airport, vehicle handover, recovery, return).
 </li>
 <li>
 
 Voice of the Customer (VoC) Program:
 
 Design and manage a comprehensive VoC program using insights from the CRM to capture, analyze, and action feedback from surveys (NPS), social media, direct complaints, and interactions.
 </li>
 <li>
 
 Data-Driven Reporting:
 
 Provide the leadership team with regular, insightful reports on customer health, sentiment trends, recurring pain points, and the ROI of CX initiatives. Translate raw data into actionable business intelligence.
 </li>
 <li>
 
 Rental &amp; Leasing Operations:
 
 Work hand-in-hand with the Leasing and Rental Operations to audit processes, ensure vehicle availability promises are met, and that the rental/return experience is frictionless. Align on service recovery protocols to resolve operational failures swiftly.
 </li>
 <li>
 
 Fleet Operations
 
 : Partner with the Fleet Manager to ensure the vehicles meets customer expectations. Use customer feedback on vehicle quality, cleanliness, and maintenance issues to inform fleet planning, preparation, and maintenance schedules.
 </li>
 <li>
 
 Marketing
 
 : Collaborate with the Marketing Manager to ensure all campaign messaging aligns with the achievable customer experience. Use customer data for targeted communications, loyalty programs, and to ensure a consistent brand voice from first ad impression to post-rental follow-up.
 </li>
 <li>
 
 Unified Customer Strategy
 
 : Act as the customer's advocate in all business discussions, ensuring decisions in operations, fleet, and marketing are made with a clear understanding of their impact on the customer experience.
 </li>
 </ul>
 
 
 
 
 
 3. Training &amp; Capability Development:
 
 
 <ul>
 <li>
 
 Curriculum Development based on Data:
 
 Partner with the Training Department to develop targeted training curricula, using insights from CRM data and quality audits to address specific knowledge gaps, behavioral coaching needs, and process adherence issues.
 </li>
 <li>
 
 Experience-Based Training:
 
 Move beyond transactional training; develop programs focused on empathy, problem-solving, creating memorable moments, and effectively representing the brand promise in every interaction.
 </li>
 <li>
 
 Ongoing Coaching &amp; Support:
 
 Implement a continuous coaching framework for customer-facing staff, based on recorded interactions, mystery shop reports, and customer feedback pulled directly from the CRM.
 </li>
 </ul>
 
 
 
 
 
 4. Direct Team Management &amp; Experience Execution:
 
 
 <ul>
 <li>
 Provide direct leadership, coaching, and performance management to key experience-focused teams:
 </li>
 <li>
 
 CRM &amp; Customer Service Teams:
 
 Ensure the CRM team leverages the system for proactive engagement and that CSRs are empowered to resolve issues effectively, turning detractors into promoters.
 </li>
 <li>
 
 Premium Touchpoint Teams:
 
 Personally lead the Head Office &amp; Abu Dhabi Meet &amp; Greet teams, receptionists, and waiters, ensuring these high-visibility roles set the premium standard for hospitality and first impressions across the organization.
 </li>
 </ul>
 
 
 
 
 
 5. Quality Assurance, &amp; Continuous Improvement:
 
 
 <ul>
 <li>
 
 Closed-Loop Feedback:
 
 Work with the Sales Head to conduct root cause analysis on audit findings and customer complaints. Ensure corrective actions are implemented and feedback is looped back into training and process design.
 </li>
 <li>
 
 Champion Innovation:
 
 Stay ahead of CX trends in automotive rental and luxury hospitality. Pilot and implement new technologies and processes (e.g., digital documents, queuing systems, AI-driven support) to reduce effort and elevate the experience.
 </li>
 </ul>
 
 
 
 
 
 Qualifications/Requirements/Experience
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in business administration, Marketing, Data Analytics, or a related field. A Master&rsquo;s degree is a plus.
 </li>
 <li>
 
 Experience:
 
 10+ years of progressive experience in customer experience, CRM management, or premium hospitality leadership, with at least 5 years in a strategic, data-driven CX role.
 </li>
 <li>
 
 Industry Background:
 
 Experience in car rental, aviation, hospitality, or retail is highly desirable.
 </li>
 <li>
 
 Technical Skills:
 
 Expert in data analysis and visualization tools (e.g., Power BI,) and Microsoft Office Suite.
 </li>
 <li>
 
 Personality:
 
 Must possess present personality and have confidence to engage with senior people both inside and outside the organization. Must be good communicator.
 </li>
 </ul>
 
 
 
 
 
 
 Please note only shortlisted candidates will be contacted! Thank you for your interest in joining us!
 
 
 
 
 
</div>

Customer Experience Manager

XA Group

<div><div><div>We are looking for a results-driven and customer-centric Customer Success Manager to join our SaaS team. You will own the post-sale relationship with a portfolio of customers, ensuring they gain maximum value from the platform and achieve their business goals.</div><div>
This role combines relationship management, strategic thinking, and a deep understanding of SaaS customer needs. Your success will directly impact customer satisfaction, retention, and expansion.</div></div>
<div><div><h3 class="jobSectionHeader">Key Responsibilities:</h3><ul><li><ul><li>
Lead customer onboarding, ensuring smooth implementation and early success</li><li>
Build strong, trusted relationships with key stakeholders and users</li><li>
Monitor product usage and customer health; proactively address risks or low engagement</li><li>
Drive adoption of core features through training, enablement, and regular check-ins</li><li>
Conduct QBRs (Quarterly Business Reviews) to align on goals, share insights, and uncover new opportunities</li><li>
Collaborate with Sales to identify and support upsell/cross-sell opportunities</li><li>
Act as a customer advocate within the company, sharing feedback with Product and Support</li><li>
Maintain accurate customer records and engagement plans in CRM and CSM tools</li><li>
Contribute to help center content, onboarding materials, and customer success playbooks</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">Qualifications and Experience:</h3><ul><li><ul><li>
Bachelor's degree or equivalent experience</li><li>
6+ years of experience in Customer Success, Account Management, or related SaaS role</li><li>
Strong communication, relationship-building, and problem-solving skills</li><li>
Ability to manage multiple accounts and prioritize tasks in a fast-paced environment</li><li>
Experience working in a B2B SaaS company or startup environment</li><li>
Experience leading customer training or onboarding sessions</li><li>
Data-driven mindset &mdash; comfortable analyzing customer behavior and product usage metrics</li><li>
A collaborative, solution-oriented approach to working cross-functionally with Sales, Support, and Product teams</li></ul></li></ul></div></div></div>

Customer Success Manager

Brain Co.

<div>
 
 About Brain Co.
 
 
 
 Brain Co. is at the leading edge of productionizing artificial intelligence for real world problems, propelling advancements and shaping the future with pioneering work. Our mission is to ensure that the transformative powers and automation of AI are applied to real world problems in various governments where manual work is still dominant.
 
 
 
 About The Role
 
 
 
 We&rsquo;re seeking a
 
 Customer Success Manager
 
 to join our growing team in the UAE. In this role, you'll work at the intersection of AI product delivery and customer engagement &mdash; helping define, shape, and drive AI-powered solutions that address mission-critical challenges in finance, energy, and government sectors.
 
 
 You&rsquo;ll collaborate closely with data scientists, engineers, and senior stakeholders to translate complex business needs into actionable technical solutions. As the voice of the customer, you&rsquo;ll lead agile delivery cycles, ensure high-quality outcomes, and foster long-term relationships built on trust and impact.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Define &amp; Prioritize Features: Work with customers to identify high-impact problems and define AI-driven product features to address them.
 </li>
 <li>
 Translate Business Needs: Convert customer requirements into clear technical specifications and use cases for internal teams.
 </li>
 <li>
 Lead Agile Delivery: Oversee agile sprints and project timelines, ensuring timely and high-quality solution delivery.
 </li>
 <li>
 Drive Adoption: Travel regionally to engage with users, onboard stakeholders, and gather direct product feedback for continuous improvement.
 </li>
 <li>
 Collaborate Cross-Functionally: Serve as the bridge between customers and internal teams including data scientists, engineers, and product leads.
 </li>
 <li>
 Act as Customer Champion: Build trusted relationships and ensure the long-term success of deployed solutions.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Experience:
 </li>
 <ul>
 <li>
 3-5 years in customer success, product management, delivery consulting, or technical account management.
 </li>
 <li>
 Experience at top-tier product or consulting organizations (e.g., Palantir, Google, Amazon, BCG, McKinsey, etc.)
 </li>
 </ul>
 <li>
 Technical Fluency:
 </li>
 <ul>
 <li>
 Strong understanding of AI/ML concepts, data workflows, and model deployment processes.
 </li>
 <li>
 Ability to discuss and assess technical trade-offs with engineering teams.
 </li>
 </ul>
 <li>
 Communication &amp; Relationship Skills:
 </li>
 <ul>
 <li>
 Proven ability to build rapport and trust with enterprise customers and senior stakeholders.
 </li>
 <li>
 Excellent written and verbal communication, including the ability to simplify technical details for non-technical audiences.
 </li>
 </ul>
 <li>
 Execution &amp; Ownership:
 </li>
 <ul>
 <li>
 Hands-on mindset with a bias for action and a strong sense of ownership.
 </li>
 <li>
 Experience managing agile product or project delivery cycles.
 </li>
 </ul>
 <li>
 Mobility:
 </li>
 <ul>
 <li>
 Willingness to travel within the region to meet customers and oversee deployments on-site.
 
 </li>
 </ul>
 </ul>
 
 Why Join Us?
 
 
 
 <ul>
 <li>
 Work on transformative AI projects with high-impact clients.
 </li>
 <li>
 Join a collaborative, mission-driven team at the forefront of applied machine learning.
 </li>
 <li>
 Operate in a fast-paced, agile environment with real-world outcomes.
 </li>
 </ul>
</div>

MEZZA

At Mezza, we&rsquo;re reimagining how restaurants access funding and how diners experience dining.We empower restaurants with upfront capital by purchasing large amounts of dining credits. Our members can enjoy cash back, rewards, and enjoy seamless dining across our network of partner restaurants.For restaurants, Mezza unlocks a new, sustainable funding channel to fuel growth&mdash;without debt, equity dilution, or complex financing. For diners, Mezza means more value at the restaurants they love, with up to 30% back on every bill.Mezza is building a global community where restaurants thrive and food lovers get rewarded.About the RoleAs our Customer Success Manager, you&rsquo;ll be the trusted partner for our customers &mdash; guiding them, solving challenges, and ensuring they get maximum value from Mezza. You&rsquo;ll collaborate across teams, champion the customer&rsquo;s voice internally, and help us continuously improve.Your responsibilities will include:<ul><li>Building strong, long-term relationships with Mezza&rsquo;s customers.</li><li>Acting as the first point of contact for onboarding, training, and support.</li><li>Understanding customer needs deeply and helping them succeed with our product.</li><li>Gathering feedback and insights, and bringing them back to product and leadership.</li><li>Creating documentation, playbooks, and success stories that scale.</li><li>Monitoring account health, ensuring retention and growth.</li></ul>About YouWe&rsquo;re looking for someone who is:<ul><li>Customer-obsessed, with strong empathy and communication skills.</li><li>Experienced in customer success, account management, or a related role.</li><li>Proactive and structured &mdash; you anticipate needs and prevent issues before they happen.</li><li>Comfortable working cross-functionally with product, operations, and growth teams.</li><li>A clear communicator &mdash; sharp, concise, and transparent.</li><li>Someone who thrives in a startup: flexible, creative, and eager to grow with the company.</li></ul>Why Join Mezza?At Mezza, we&rsquo;re building more than a product &mdash; we&rsquo;re building a culture. You&rsquo;ll be part of a team guided by our manifesto:<ul><li>Help First, Always &ndash; Collaboration before credit.</li><li>Obsess Over the Customer &ndash; Their needs guide our work.</li><li>Feedback is a Gift &ndash; Progress comes from openness.</li><li>Transparency Builds Trust &ndash; We share openly, wins and challenges alike.</li></ul>We want every team member to grow into the leaders Mezza will need when we&rsquo;re thousands strong.We&rsquo;re thrilled at the prospect of having you join us. Together, we&rsquo;ll make Mezza a company where customers feel supported, success is shared, and growth never stops.Job Type: Full-timePay: AED10,000.00 - AED14,000.00 per month

ZeroFox

<div>
 ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with various customers of diverse industries and sizes. CMS's drive value by serving as trusted technical advisor and support-contact who are an aligned resource with ZeroFox customers. CSM's exceed customer expectations by proactively updating customers' platforms, creating reporting that clearly shows their solutions' effectiveness, providing ongoing education and advocating for their needs. CSM's work with customers to define business and technical requirements, while supporting the product and services team in defining scope of work. The successful applicant will need to nurture relationships, both internally and externally, provide amicable customer solutions, and be technically competent on the ZeroFox SaaS platform. Technically- and business-minded Customer Success Managers, Technical Account Managers, Project Managers, Business Analysts, Systems /or Software Developers, or candidates with experience with setup and delivery of similar SaaS products, will be given priority consideration.
 
 
 
 Role And Responsibilities
 
 
 
 <ul>
 <li>
 Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes
 </li>
 <li>
 Build effective curated customer experiences with the ZeroFox platform and larger operating environment
 </li>
 <li>
 Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs
 </li>
 <li>
 Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration
 </li>
 <li>
 Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment
 </li>
 <li>
 Design and develop innovative solutions to customer requirements using ZeroFox's platform and/or integrations to customer technologies, including API-based integrations
 </li>
 <li>
 Deliver web-based training to user groups to support organizational adoption
 </li>
 <li>
 Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes
 </li>
 <li>
 Serve as a frontline technical resource for "best practice" and informal customer questions
 </li>
 <li>
 Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues
 </li>
 <li>
 Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers
 </li>
 <li>
 Maintain current functional and technical knowledge of ZeroFox service options
 </li>
 <li>
 Help to document best practices in developing and using ZeroFox solutions
 </li>
 <li>
 Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience in a related function, typically obtained in 3+ years
 </li>
 <li>
 Experience with SaaS-based platform configuration and maintenance for multiple customers simultaneously
 </li>
 <li>
 Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies
 </li>
 <li>
 Successful management of customer support engagements to completion with high levels of customer satisfaction
 </li>
 <li>
 Excellent analytical skills &amp; problem-solving skills, combined with the ability to provide quick resolution to problems
 </li>
 <li>
 Exceptional verbal and written organizational, presentation, and communication skills
 </li>
 <li>
 Customer service orientation and belief in teamwork, collaboration, adaptability and initiative
 </li>
 <li>
 Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
 </li>
 <li>
 Competitiveness &amp; competitive awareness
 </li>
 <li>
 Proficiency in explaining strengths &amp; vulnerabilities
 </li>
 <li>
 Willingness to travel as required based on customer and business need
 
 
 
 </li>
 </ul>
 
 Desired Qualifications And Skills
 
 
 
 <ul>
 <li>
 Knowledge of data analytics, dashboards, and reporting
 </li>
 <li>
 Written and spoken fluency in English and Arabic languages
 </li>
 <li>
 Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk
 </li>
 <li>
 Bachelor's or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background
 </li>
 <li>
 Certifications: CISSP, CISA, Security+
 </li>
 <li>
 Propensity to thrive on change and general dissatisfaction with the "status quo" founded on the belief that great is better than good
 </li>
 <li>
 Past experience working in customer success, technical support, configuration and / or training capacity
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive compensation
 </li>
 <li>
 Community-driven culture with employee events
 </li>
 <li>
 Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture
 
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 ZeroFox is on a mission to make the internet safer for all. Innovation is at our core - we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It's a great time to join us in the Fox Den - with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we're growing like never before. If you're looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.
 
 
 
 Equal Opportunity
 
 
 
 We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.
</div>

Exante

<div>Company &amp; Culture
EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments- including stocks, ETFs, bonds, futures, and options- all within a single, multi-currency account.
We cultivate a culture that transcends the ordinary, where rapid responses to market dynamics and proactive problem-solving are the norm. At EXANTE, the potential to make a meaningful impact is ever-present. Our team members continuously pursue personal and professional growth, empowered to spearhead change across people, processes, and products. True innovation stems from an insatiable desire for improvement, and everyone at EXANTE is committed to fostering this spirit and propelling the company into the future.
As a rapidly expanding global firm with over 600 talented employees from 65 nationalities across 70 locations, we are a frontrunner in the financial sector. Our investment priorities are clear: We prioritize investing in our most valuable asset - our people. Join us in shaping the future of finance. 
About The Role
As Exante's Customer Experience Manager, you'll be at the heart of our commitment to customer-centricity. You will proactively champion service excellence across all teams, act as the voice of the customer, and spearhead initiatives that elevate satisfaction and loyalty. 
Reporting Line: Marketing Director 
Worksite: Remote 
Responsibilities<ul><li>
Embed the Voice of the Customer<ul><li>
Advocate internally for customer needs, collaborating with cross-functional teams to prioritize and implement customer-driven projects.</li><li>
Build and maintain strong stakeholder relationships to turn insights into action.</li></ul></li><li>
Monitor &amp; Improve Satisfaction<ul><li>
Develop and maintain a framework for tracking customer satisfaction metrics.</li><li>
Conduct client interviews (phone, online, face-to-face) to gather feedback.</li><li>
Analyze customer insights to identify trends, drive improvement plans, and raise satisfaction scores.</li></ul></li><li>
Drive Cultural Change<ul><li>
Lead and support initiatives that embed customer-first methodologies across the organization.</li><li>
Challenge the status quo and hold teams accountable for service quality.</li></ul></li><li>
Escalation &amp; Resolution<ul><li>
Act as the central escalation point for service issues for top-valued clients.</li><li>
Perform root-cause analysis, define corrective actions, and coordinate next steps to resolve outstanding cases.</li></ul></li><li>
Competitive &amp; Market Analysis<ul><li>
Research market trends and competitor practices.</li><li>
Propose recommendations to continuously enhance our customer experience.</li></ul></li><li>
Optimize Customer Welfare<ul><li>
Oversee the effective use of customer welfare processes.</li><li>
Identify vulnerable clients and ensure regional teams implement appropriate support measures.</li></ul></li><li>
Enhance Key Touchpoints<ul><li>
Collaborate on improving the UX of critical customer interactions: registration, funding/withdrawal requests, account reporting, etc.</li></ul></li></ul> 
Qualifications<ul><li>
Leadership &amp; Collaboration<ul><li>
Proven ability to influence and deliver results through others in a matrix organization.</li><li>
Exceptional stakeholder-management and relationship-building skills.</li></ul></li><li>
Customer-Centric Expertise<ul><li>
Strong grasp of customer-centric methodologies, tools, and frameworks.</li></ul></li><li>
Commercial Acumen<ul><li>
Results-driven mindset with a track record of optimizing performance in a competitive, regulated financial environment.</li></ul></li><li>
Analytical &amp; Decisive<ul><li>
Comfortable interpreting data to inform decisions and measure impact.</li></ul></li><li>
Communication Skills<ul><li>
Excellent written and verbal presentation skills, able to distill complex concepts into clear, compelling narratives.</li></ul></li><li>
Industry Experience (Preferred)<ul><li>
Background in finance or investment services.</li></ul></li></ul>
This role is ideal for a hands-on leader who thrives on driving continuous improvement, influencing across teams, and championing the customer at every turn. If you're ready to make a measurable impact on Exante's service excellence, we'd love to hear from you. 
Personality / Mindset
<ul><li>Integrity &amp; loyalty</li><li>
Team player with advanced communication and collaboration skills</li><li>
A hands-on, can-do attitude - always looking for solutions and thinking out of the box</li><li>
Overachiever mentality</li><li>
Capability to work and succeed in the fast pace and ever-changing environment</li></ul> 
We Offer*
<ul><li>Competitive salary
</li><li>Corporate benefits (choose your preferred options)</li><li>
Truly inspiring culture, pleasant and informal work environment</li><li>
Ongoing education &amp; training programs</li><li>
Opportunity to network and connect in the Corporate Events</li><li>
Global career opportunities</li><li>Benefits/perks vary depending on the nature of your employment with the company and the country where you work</li></ul> 
A group of disruptive technology experts created EXANTE. With an impressive track record in the industry and knowledge of the markets, our systems are built to democratize access to global financial instruments for professional traders and institutional investors.</div>

Nokia

<div>
 
 Job Description
 
 
 
 As a Customer Project Manager at Nokia, you'll lead the delivery of innovative projects that enhance our customer programs, collaborating closely with cross-functional teams and stakeholders to achieve business objectives. You will manage project scope, resources, timelines, and risks, ensuring customer satisfaction while optimizing budget and quality. You&rsquo;ll play a crucial role in fostering strong relationships with clients and guiding your project team through challenges, all while contributing to department goals. You'll thrive in a dynamic work environment that encourages creativity and independent thinking, where your expertise will drive improvements and innovation. At Nokia, we value collaboration, cultural diversity, and a proactive approach to problem-solving, providing you with opportunities to grow and make an impactful contribution within a global landscape. Join us to shape the future of technology together!
 
 
 
 How You Will Contribute And What You Will Learn
 
 
 
 <ul>
 <li>
 Lead and manage external customer programs or projects, ensuring alignment with contractual obligations and strategic goals.
 </li>
 <li>
 Assign tasks and oversee project team resources, fostering collaboration to ensure timely and quality delivery.
 </li>
 <li>
 Conduct end-to-end project planning, including risk and opportunity management to anticipate and address challenges proactively.
 </li>
 <li>
 Maintain strong relationships with customers and stakeholders, ensuring clear communication of expectations and project progress.
 </li>
 <li>
 Monitor project success metrics, achieving targets related to customer satisfaction, financial performance, and operational delivery.
 </li>
 <li>
 Drive improvement initiatives to enhance project gross margin and identify upselling and cross-selling opportunities.
 </li>
 <li>
 Implement and adapt processes that adhere to health and safety regulations, ensuring the well-being of team members and stakeholders.
 </li>
 <li>
 Utilize experience and expertise to mentor project team members, fostering their professional development and growth within the organization.
 
 
 </li>
 </ul>
 
 Key Skills And Experience
 
 
 
 
 You have:
 
 
 
 <ul>
 <li>
 7-10 years of experience in project management, preferably in the telecommunications industry.
 </li>
 <li>
 Proven ability to manage cross-functional teams and external customer relationships.
 </li>
 <li>
 Strong understanding of project financial management, including budgeting and forecast analysis.
 </li>
 <li>
 Exceptional skills in risk management and problem-solving with a focus on achieving operational excellence.
 
 
 </li>
 </ul>
 
 It would be nice if you also had:
 
 
 
 <ul>
 <li>
 Experience with Agile project management methodologies.
 </li>
 <li>
 Relevant postgraduate degree in Business Administration, Engineering, or a related field.
 </li>
 <li>
 Fluency in multiple languages to enhance stakeholder communication.
 </li>
 <li>
 Certification in Project Management Professional (PMP) or similar.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 
 Come create the technology that helps the world act together
 
 
 
 Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people&rsquo;s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
 
 
 We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
 
 
 
 What we offer
 
 
 
 Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
 
 
 
 Nokia is committed to inclusion and is an equal opportunity employer
 
 
 
 Nokia has received the following recognitions for its commitment to inclusion &amp; equality:
 
 
 <ul>
 <li>
 One of the World&rsquo;s Most Ethical Companies by Ethisphere
 </li>
 <li>
 Gender-Equality Index by Bloomberg
 </li>
 <li>
 Workplace Pride Global Benchmark
 
 
 </li>
 </ul>
 At Nokia, we act inclusively and respect the uniqueness of people. Nokia&rsquo;s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
 
 
 We are committed to a culture of inclusion built upon our core value of respect.
 
 
 Join us and be part of a company where you will feel included and empowered to succeed.
</div>

Customer Project Manager

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Customer Success Manager

Customer Experience Manager

Customer Project Manager