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customer service coordinator

customer operations associate

PwC Middle East

<div>
 
 Description
 
 
 
 At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We&rsquo;re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
 
 
 Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
 
 
 
 Line of Service
 
 
 
 Internal Firm Services
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 IFS - Finance
 
 
 
 Management Level
 
 
 
 Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 
 
 PwC Overview:
 
 
 
 
 At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We&rsquo;re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services
 
 
 
 PwC Middle East Overview
 
 
 
 Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.
 
 
 
 Line Of Service And Overview
 
 
 
 Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC&rsquo;s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems.
 
 
 
 Job Summary
 
 
 
 The Managed Services - HR Operations Senior Associate/Associate is responsible for providing HR support to clients, ensuring efficient HR operations. They manage employee data, handle HR-related queries, and assist in the implementation of HR policies and procedures. Additionally, they collaborate with various teams to streamline HR processes and enhance overall employee experience.
 
 
 
 Roles And Responsibilities
 
 
 
 As a Managed Services HR Operations Senior Associate/Associate, you will contribute to delivering these activities for clients of PwC:
 
 
 
 Support the transition of related HR processes from the Client to the PwC team e.g.
 
 
 
 <ul>
 <li>
 Coordinate and support any transition tasks
 </li>
 <li>
 Upskill on any required process workflows and technologies
 
 
 </li>
 </ul>
 
 Manage Employee Data &amp; Documentation e.g.
 
 
 
 <ul>
 <li>
 Maintain accurate and up-to-date employee records in HR systems, ensuring data integrity and confidentiality e.g update contact details, emergency contacts, and benefits information
 </li>
 <li>
 Organize relevant documents (contracts, performance reviews, etc.)
 </li>
 <li>
 Archive records for compliance and reference
 </li>
 <li>
 Create a consistent folder structure for employee files and organize sections for legal documents, employee records, and company-specific file
 </li>
 <li>
 Use digital systems to store and manage files
 </li>
 <li>
 Develop clear naming rules for files
 </li>
 <li>
 Receive file creation requests
 </li>
 <li>
 Record or attach all employee documents to related file
 </li>
 <li>
 Review employee documents to related file
 </li>
 <li>
 Close file creation requests
 </li>
 <li>
 Review employee files and identify outdated or irrelevant files
 </li>
 <li>
 Send request to employees with outdated documents
 </li>
 <li>
 Receive requests with updated documents
 </li>
 <li>
 Obtain necessary approvals (e.g., HR manager, legal team) if needed
 </li>
 <li>
 Add updated documents to related files
 </li>
 <li>
 Inform relevant stakeholders when needed
 
 
 </li>
 </ul>
 
 Provide HR Support Services
 
 
 
 <ul>
 <li>
 Address queries related to policies, benefits, payroll, and other HR functions as required
 
 
 </li>
 </ul>
 
 Support employee on/offboarding e.g.
 
 
 
 <ul>
 <li>
 Conduct exit interviews to gather feedback
 </li>
 <li>
 Send feedback to related parties
 
 
 </li>
 </ul>
 
 Compliance and Reporting
 
 
 
 <ul>
 <li>
 Support in preparing required HR related reports to meet any regulatory requirements
 </li>
 <li>
 Ensure compliance with legal/ regulatory requirements and HC policies
 </li>
 <li>
 Support the implementation and communication of HR policies and procedures, ensuring employees and clients are well-informed and compliant
 
 
 </li>
 </ul>
 
 Demonstrate strong use of time management/ organisational skills &amp; tools:
 
 
 
 <ul>
 <li>
 Create and prioritise to-do list and allocate time for essential tasks and record activities into tracking tool to organize tasks and track progress
 </li>
 <li>
 Identify high-value tasks that directly contribute to HC goals
 </li>
 <li>
 Communicate to-do list activities to related parties and manager
 </li>
 <li>
 Adhere to agreed Service Level Agreements (SLAs)
 
 
 </li>
 </ul>
 
 Collaborate effectively in a team environment
 
 
 
 <ul>
 <li>
 Work closely with internal teams, including payroll, benefits, and talent acquisition, to ensure seamless HR service delivery and enhance overall employee experience
 </li>
 <li>
 Execute tasks as directed by HR Supervisor
 </li>
 <li>
 Communicate effectively with clients to ensure clarity and understanding
 
 
 </li>
 </ul>
 
 Support Process Improvement
 
 
 
 <ul>
 <li>
 Develop and implement ideas to support clients and drive continuous improvement initiatives particularly related to HR processes and workflows
 </li>
 <li>
 Assist in the implementation of best practices and new technologies
 
 
 </li>
 </ul>
 
 Expected Skills
 
 
 
 <ul>
 <li>
 Knowledge &amp; experience in the HRMS system (e.g. SalesForce, Workday, Oracle cloud HCM)
 </li>
 <li>
 Strong HR Knowledge: Proficient in HR policies, procedures, and compliance requirements, with a solid understanding of employee data management
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills to effectively address employee queries and collaborate with clients and internal teams
 </li>
 <li>
 Attention to Detail: High level of accuracy and attention to detail in managing employee records and ensuring compliance with regulatory standards
 </li>
 <li>
 Problem-Solving Skills: Capable of identifying issues and implementing effective solutions to streamline HR processes and resolve employee concerns
 
 
 </li>
 </ul>
 
 Expected Competencies
 
 
 
 <ul>
 <li>
 Communicates with impact
 </li>
 <li>
 Results driven
 </li>
 <li>
 Bachelor's Degree in HR / Business Management or any equivalent
 </li>
 <li>
 1-3 years of professional experience
 </li>
 <li>
 Proficient in written and spoken English and Arabic
 </li>
 <li>
 Drives organizational excellence
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Business Partnering, Business Transformation, Career Development, Change Management, Co-Creation, Communication, Data Analytics, Data-Driven Decision Making (DIDM), Data-Driven Insights, Emotional Regulation, Empathy, Employee Experience, Employee Life Cycle, Executive Negotiation, Human Capital Initiatives, Human Resources (HR) Coaching, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Technology Roadmap, Human Resources (HR) Technology Solution Architecture, Human Resources (HR) Transformation {+ 22 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, HR Operations - Associate

PepsiCo

<div>
 
 Overview
 
 
 
 People Experience &amp; Operations Sr. Associate ( Employee Services) role acts as the first line of support for HR-related queries, ensuring efficient service delivery, process optimization, and compliance across all HR operations.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the primary contact for HR queries, ensuring timely resolution or appropriate redirection.
 </li>
 <li>
 Log and manage employee inquiries using the ticketing system (e.g., SNOW).
 </li>
 <li>
 Triage tickets to relevant HR teams and monitor resolution timelines.
 </li>
 <li>
 Identify and implement process improvements and automation opportunities.
 </li>
 <li>
 Track and report recurring issues, providing insights and recommendations.
 </li>
 <li>
 Maximize first-call resolution to reduce escalations.
 </li>
 <li>
 Prepare weekly and monthly reports on call center performance and activities.
 </li>
 <li>
 Advise employees on HR policies, entitlements, and procedures.
 </li>
 <li>
 Ensure service delivery meets defined SLAs and KPIs.
 </li>
 <li>
 Support onboarding, training, and documentation for HR team members.
 </li>
 <li>
 Generate and manage attendance reports (e.g., overtime, absences, penalties).
 </li>
 <li>
 Ensure accurate payroll integration for attendance-related transactions.
 </li>
 <li>
 Issue disciplinary letters and maintain documentation.
 </li>
 <li>
 Troubleshoot payroll issues for Level 5 employees.
 </li>
 <li>
 Process vendor invoices and monitor payment status.
 </li>
 <li>
 Manage Talent Acquisition applications for Level 3 roles.
 </li>
 <li>
 Handle ID card issuance, replacements, and deactivations.
 </li>
 <li>
 Issue HR letters and conduct exit interviews for Level 3 employees.
 </li>
 <li>
 Analyze exit interview data to support strategic HR decisions.
 </li>
 <li>
 Execute monthly closing amendments accurately and on time.
 </li>
 <li>
 Manage SMS communication tools, including approvals and credit tracking.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 HR Shared Services process and SLA management experience
 </li>
 <li>
 Process management and continuous improvement with a focus on optimization and productivity
 </li>
 <li>
 Very good Egnlish language skills
 </li>
 <li>
 Very good command of MS office and its applications
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Demonstrated track record of strong service delivery
 </li>
 <li>
 Stakeholder management and empathy
 </li>
 <li>
 Ability to priorities and identify potential issues prior to escalations
 </li>
 </ul>
</div>

People Experience & Operations Senior Associate (Service Center)

HSBC Recruitment

<div>
 Job Description
 
 
 
 
 Why join us?
 
 
 
 
 GTS is a core product for the Group serving customers across wholesale Banking. (GTS) Business Services within DBS is a key part of wholesale Banking strategy, aimed at allowing them to grow their business, drive global consistency, improve customer service and reduce operational risk.
 
 
 The Operations environment emphasizes on highly professional customer focused service delivery, with extended efforts for improvement in service and cost effectiveness.
 
 
 Due to challenging environment across Group companies, processing delays or errors encompass risk of serious losses to the Group and also leads to poor customer service. The maintenance of a prominent internal control is essential to minimize risks and maximize process security.
 
 
 
 
 What you&rsquo;ll do:
 
 
 
 
 <ul>
 <li>
 Maintain and improve the delivery of &ldquo;superior&rdquo; customer service by working as directed by management to ensure that all work is processed within PLA.
 </li>
 <li>
 To ensure that all work is processed with guidelines and appropriate timescales in order to minimize operational risk and/or customer complaint.
 </li>
 <li>
 To be aware of the nature of our customer&rsquo;s business and alert any unusual transactions, to Line Management.
 </li>
 <li>
 Proactively participating and leading change / transformation initiatives across the site and the bank.
 </li>
 <li>
 Ensure that the customer is at the heart of everything we do both personally and as an organization by ensuring work is completed in accordance with established procedures and standards.
 </li>
 <li>
 Ensure a high degree of accuracy in order to minimize operational risk.
 </li>
 <li>
 Work productively and professionally. Demonstrate ways to improve customer service and increase productivity. To operate Operational and FCC Controls.
 </li>
 <li>
 To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Excellent English (written and verbal) communication skills
 </li>
 <li>
 Trade experience is a must
 </li>
 <li>
 Awareness of the trade facilities and customer trade cycles
 </li>
 <li>
 Awareness applicable to the role, of the content and application of ICC rules
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Medium-high MS office knowledge/skills (especially Excel)
 </li>
 <li>
 Previous experience in large scale centralized operations is desirable
 </li>
 <li>
 Flexibility to work in time zones as required by business
 
 
 </li>
 </ul>
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Service Delivery Egypt***
 </li>
 </ul>
</div>

Operations Associate, Global Trade Solutions - GTS, GSC

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Conduct daily &amp; weekly reconciliation on consumables/consignments and ensure that they are logged on SAP.
 </li>
 <li>
 Validate stock in CoMan on a daily basis and ensure that it is reported to the SP&amp;L team to coordinate with raw material suppliers for smooth operations.
 </li>
 <li>
 Validate BOMs of Gold item by item &amp; ensure that codes are properly matched with SKU codes.
 </li>
 <li>
 Coordinate deployment of FG from CoMan warehouse to DCs on a daily basis.
 </li>
 <li>
 Ensure raw material receiving data is submitted on SAP and share receiving documents with the WH team.
 </li>
 <li>
 Process invoices and credit notes on Aqulla.
 </li>
 <li>
 Conduct periodical witness sessions/Proficiency testing of CoMan laboratory testing in a timely manner to ensure accurate laboratory testing of the CoMan Lab team as per PepsiCo standards to mitigate any risk of poor lab testing. (E)
 </li>
 <li>
 Carry out periodical checks on finished products as per the standard sampling protocol &amp; testing to ensure that finished products are compliant with product specifications (e.g., product quality, packaging quality). (D)
 </li>
 <li>
 Manage customer complaints &amp; ensure that they are investigated by the CoMan team. Review corrective actions with tracking &amp; monitoring of CoMan customer complaints. (D)
 </li>
 <li>
 Develop &amp; report CoMan Quality KPIs to the business to ensure that CoMan is compliant with PepsiCo standards. (E)
 </li>
 <li>
 Coordinate &amp; schedule external audits (AIB/GFSI) on CoMan facilities, review audit reports &amp; ensure that there is a solid action plan based on audit nonconformities. (E)
 </li>
 <li>
 Ensure that key food safety contingency protocols are compliant (e.g., ensure that mock recalls are conducted periodically&mdash;forward or backward&mdash;for effective product traceability if needed). (D)
 </li>
 <li>
 Train &amp; coach the CoMan team on PepsiCo food safety standards as well as product quality procedures. (E)
 </li>
 <li>
 Ensure the receiving of raw &amp; pack materials at the CoMan facility. Validate quantities delivered vs. delivery receipts/documents against the delivery schedule shared by the SP&amp;L team to ensure that CFI pays for what has been received as per the receiving key control.
 </li>
 <li>
 Ensure submission of material received on SAP &amp; ensure SAP records are updated for every delivery to enable manufacturing backflush.
 </li>
 <li>
 Validate raw material rejections at the time of receiving to avoid any manipulation by CoMan for selective receiving. Conduct double testing on potatoes to confirm the rejection reason.
 </li>
 <li>
 Coordinate the return of defective raw materials through validating quantities, defects &amp; quarantine.
 </li>
 <li>
 Ensure phasing of pricing (Gold) per material change on the ground through isolation, reporting &amp; proper consumption &amp; FG segregation.
 </li>
 <li>
 Conduct physical counts on raw materials &amp; share stock reports with SP&amp;L for proper production &amp; material planning to ensure smooth operations.
 </li>
 <li>
 Coordinate operational consumables &amp; ensure delivery of consumables from the spare parts store to CoMan in a timely manner to ensure smooth &amp; uninterrupted operations.
 </li>
 <li>
 Reconcile operational consumables &amp; consignments to validate consumption vs. standard rates to charge CoMan for extra consumption.
 </li>
 <li>
 Review product GRs on SAP to ensure that all products manufactured in the CoMan facility have been recorded on SAP for invoice issuing.
 </li>
 <li>
 Run MUV calculations based on the physical count of raw material &amp; FG; then validate actual consumption vs. BOMs on SAP to ensure that material consumption is not deviated from the standard.
 </li>
 <li>
 Calculate MUV deviations through material standard/period cost; then review with the Control team to charge CoMan on deviated consumption through CN.
 </li>
 <li>
 Process invoices, credit &amp; debit notes on Aqulla/NGDI &amp; match delivery records vs. GRs on SAP to ensure proper payment to CoMan for the exact amount of FG at the correct price.
 </li>
 <li>
 Verify quantities of material waste &amp; ensure that they are real waste to avoid any manipulation by CoMan &amp; waste collection suppliers. Ensure that waste is recorded on SAP on a daily basis as per GCS standards.
 </li>
 <li>
 Ensure that commercial weight is being fulfilled by CoMan packaging machines to ensure that there are no discrepancies.
 </li>
 <li>
 Coordinate FG deployment as per production &amp; deployment plans &amp; ensure that GRs match product receiving on SAP.
 </li>
 <li>
 Enter CoMan operational, quality &amp; performance/sustainability KPIs on the CoMan automation dashboard system for the Egypt BU.
 </li>
 <li>
 Enter AU, TE &amp; NE on the daily scorecard in line with the outstanding balance of CoMan from SAP records.
 </li>
 <li>
 Review &amp; validate the calculation of carton conversion into tons to verify the cost per carton vs. tons in the contract to ensure that CFI pays the proper rate as per the contract before PO release/amendments.
 </li>
 <li>
 Collect waste selling documents &amp; calculate waste refunds for CoMan by ingredient to ensure issuing of electronic invoices and/or debit notes according to toll manufacturing agreements.
 </li>
 <li>
 Review all BOMs of Gold phasing by ingredient &amp; consumption vs. standard to ensure no gain/loss of phased packaging material.
 </li>
 <li>
 Calculate stoppage claims per material &amp; conclude cost.
 </li>
 <li>
 Ensure that there are no near-to-expiry items in CoMan stock &amp; ensure that the raw material planning team takes action to move them from CoMan premises.
 </li>
 <li>
 Ensure that CoMan quality &amp; food safety is implemented in CoMan operations &amp; processes.
 </li>
 <li>
 Report daily downtime, material efficiency &amp; submit daily scorecards to be circulated with stakeholders.
 </li>
 <li>
 Ensure that the deployment plan is executed to avoid stoppages in CoMan due to high stock.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Food Safety Expereience
 </li>
 <li>
 Certified as a Safety Auditor
 </li>
 <li>
 Total Quality Approach
 </li>
 <li>
 Experience in Quality Control Management of similar position.
 </li>
 <li>
 Technical Knowledge of Quality Management System &amp; concepts.
 </li>
 <li>
 Knowledge of Statistical Process Control techniques.
 </li>
 <li>
 Strong interpersonal &amp; analytical skills
 </li>
 <li>
 Fluent English language
 </li>
 <li>
 Computer literate.
 </li>
 <li>
 in Chemistry or Food science / Technology
 </li>
 <li>
 Spent the last 3 years in a similar capacity
 </li>
 <li>
 Communication Skills
 </li>
 <li>
 Planning &amp; Organizing
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Excellent command of English language (Scientific English is a plus)
 </li>
 <li>
 Accuracy &amp; Attention to Details
 </li>
 <li>
 Internal / External Customer Focus
 </li>
 <li>
 Accountable, Assertive &amp; Adaptable
 </li>
 <li>
 Forward thinking, Motivating &amp; Growing people
 </li>
 <li>
 Collaborative &amp; living our values
 </li>
 </ul>
</div>

CoMan Operations Associate

Amazon

<div>
 
 Description
 
 
 
 Amazon Now team is looking for a smart, enthusiastic, hard-working, and creative candidate to join our vendor operations team. This role will work directly with multiple internal teams, including In-Stock Managers, Vendor Managers, and Site Merchandisers to optimize multiple processes for key manufacturer's product line. Vendor Operations will have the opportunity to develop a wide range of skills and work across major functional areas to grow and improve their vendor's success at Amazon. In addition to numerous vendor negotiations and ensuring operational excellency, the Vendor operations will assist with procurement, instock management, content update and data analysis for better decision making for the team.
 
 
 
 Basic Qualifications
 
 
 
 Basic qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree 1+ years&rsquo; experience in on-line Retail or e-commerce merchandising MS Office.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 Preferred qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering/Commerce . Should have good knowledge with Egypt Retail Market preferably online.
 </li>
 <li>
 Excellent communicator, comfortable with frequent vendor contact.
 </li>
 <li>
 Great at meeting multiple deadlines
 </li>
 <li>
 Proficient in Excel.
 </li>
 <li>
 Excellent presentation, organization, and time management skills.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC - G32
 
 
 Job ID: A3082873
</div>

Vendor Operations Associate, Amazon Now, Amazon Now

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Employee Life Cycle Associate | Majid Al Futtaim Global Solutions | People &amp; organization
 
 
 
 
 
 
 Role Purpose
 
 
 
 The Employee Life Cycle (ELC) Associate is responsible for managing HR operations across the full employee journey, including onboarding, transfers, promotions, data management, and offboarding. The role acts as the first point of contact for employees and managers, providing accurate advice and support through calls, emails, and ticketing systems. It also ensures smooth transactions in SuccessFactors and compliance with HR processes.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide timely and accurate support to employees and managers on HR queries (onboarding, transfers, data updates, exits).
 </li>
 <li>
 Manage HR system (SuccessFactors) transactions, such as hiring, job changes, compensation updates, and terminations.
 </li>
 <li>
 Ensure accuracy and compliance of employee data in SuccessFactors and ticketing systems.
 </li>
 <li>
 Deliver excellent customer service, ensuring positive feedback from employees and managers.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in human resources, Business Administration, or a related field.
 </li>
 <li>
 
 0&ndash;6 months of experience
 
 in HR operations, internships, or employee services (experience with SuccessFactors is a plus).
 </li>
 <li>
 Human Resources Internship or Diploma (Preferred).
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work from any country in the world for 30 days a year.
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Employee Life Cycle Associate

Capgemini

<div>
 
 
 About Capgemini
 
 
 
 
 
 
 Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of &euro;22 billion.
 
 
 
 
 
 
 Role Overview:
 
 
 
 
 
 <ul>
 <li>
 Lead Chat/Dial Home/Voice/Web operations to support customers using the company's products.
 </li>
 <li>
 Supervises representatives that are answering customer inquiries. Ensures representatives are properly trained.
 </li>
 <li>
 Analyzes and responds to operational, productivity, and/or customer satisfaction data.
 </li>
 <li>
 Look at transformation opportunity and drive this along with the delivery team. Should also do a QA for the contacts.
 </li>
 <li>
 Responsible for ownership activities of the process improvement and quality management
 </li>
 <li>
 Client management with Governance, QMS &amp; Quality controls
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Should have 7-10 yrs of experience in contact center.
 </li>
 <li>
 Should be able to meet teams daily task handling through various form &amp; medium of communication, written and/or verbal or phone
 </li>
 <li>
 Prior Contact Center transformation experience is a must
 </li>
 <li>
 Should be able to meet the quality, productivity targets &amp; defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA&rsquo;s.
 </li>
 <li>
 Should ensure accuracy in the tasks completed.
 </li>
 <li>
 Demonstrate analytical capabilities while performing tasks.
 </li>
 <li>
 Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.
 </li>
 <li>
 Transformation and QA skill in Contact center operations.
 </li>
 <li>
 Good proficiency on English language.
 </li>
 <li>
 Exposure to business domain is an added advantage.
 </li>
 <li>
 Excellent grasping powers able to understand the various processes.
 </li>
 <li>
 Team player with excellent verbal and written communication skill.
 </li>
 <li>
 Willing to work in 24/7 environment
 </li>
 <li>
 Ability to work in flexible work schedule, including holidays &amp; weekends.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Knowledge, Skills and Abilities:
 
 
 
 
 
 <ul>
 <li>
 Should be committed and focused to succeed under challenging work environment
 </li>
 <li>
 Should be able to adapt with the changes in the processes and updates in a dynamic process.
 </li>
 <li>
 Strong numerical skills and a positive "Can do" attitude combined with strong attention to detail and an awareness of current market issues.
 </li>
 <li>
 Should seek feedback on one&rsquo;s performance and uses that feedback to grow
 </li>
 <li>
 Open for working in high pressure environment.
 </li>
 <li>
 Customer Service Associate/Customer Care Representative
 </li>
 </ul>
 
 
</div>

Contact Center Team Manager

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