customer service representative Jobs in Cairo

customer service representative

warehouse associate-opeations Jobs in Cairo

warehouse associate-opeations

afh marketing customer associate manager Jobs in Cairo

afh marketing customer associate manager

associate operations training Jobs in Cairo

associate operations training

business operations associate  (order management) Jobs in Cairo

business operations associate  (order management)

customer operations associate

PwC Middle East

<div>
 
 Line of Service
 
 
 
 Internal Firm Services
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 IFS - Finance
 
 
 
 Management Level
 
 
 
 Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 
 
 PwC Overview:
 
 
 
 
 At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We&rsquo;re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services
 
 
 
 PwC Middle East Overview
 
 
 
 Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.
 
 
 
 Line Of Service And Overview
 
 
 
 Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC&rsquo;s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems.
 
 
 
 Job Summary
 
 
 
 The Managed Services - HR Operations Senior Associate/Associate is responsible for providing HR support to clients, ensuring efficient HR operations. They manage employee data, handle HR-related queries, and assist in the implementation of HR policies and procedures. Additionally, they collaborate with various teams to streamline HR processes and enhance overall employee experience.
 
 
 
 Roles And Responsibilities
 
 
 
 As a Managed Services HR Operations Senior Associate/Associate, you will contribute to delivering these activities for clients of PwC:
 
 
 
 Support the transition of related HR processes from the Client to the PwC team e.g.
 
 
 
 <ul>
 <li>
 Coordinate and support any transition tasks
 </li>
 <li>
 Upskill on any required process workflows and technologies
 
 
 </li>
 </ul>
 
 Manage Employee Data &amp; Documentation e.g.
 
 
 
 <ul>
 <li>
 Maintain accurate and up-to-date employee records in HR systems, ensuring data integrity and confidentiality e.g update contact details, emergency contacts, and benefits information
 </li>
 <li>
 Organize relevant documents (contracts, performance reviews, etc.)
 </li>
 <li>
 Archive records for compliance and reference
 </li>
 <li>
 Create a consistent folder structure for employee files and organize sections for legal documents, employee records, and company-specific file
 </li>
 <li>
 Use digital systems to store and manage files
 </li>
 <li>
 Develop clear naming rules for files
 </li>
 <li>
 Receive file creation requests
 </li>
 <li>
 Record or attach all employee documents to related file
 </li>
 <li>
 Review employee documents to related file
 </li>
 <li>
 Close file creation requests
 </li>
 <li>
 Review employee files and identify outdated or irrelevant files
 </li>
 <li>
 Send request to employees with outdated documents
 </li>
 <li>
 Receive requests with updated documents
 </li>
 <li>
 Obtain necessary approvals (e.g., HR manager, legal team) if needed
 </li>
 <li>
 Add updated documents to related files
 </li>
 <li>
 Inform relevant stakeholders when needed
 
 
 </li>
 </ul>
 
 Provide HR Support Services
 
 
 
 <ul>
 <li>
 Address queries related to policies, benefits, payroll, and other HR functions as required
 
 
 </li>
 </ul>
 
 Support employee on/offboarding e.g.
 
 
 
 <ul>
 <li>
 Conduct exit interviews to gather feedback
 </li>
 <li>
 Send feedback to related parties
 
 
 </li>
 </ul>
 
 Compliance and Reporting
 
 
 
 <ul>
 <li>
 Support in preparing required HR related reports to meet any regulatory requirements
 </li>
 <li>
 Ensure compliance with legal/ regulatory requirements and HC policies
 </li>
 <li>
 Support the implementation and communication of HR policies and procedures, ensuring employees and clients are well-informed and compliant
 
 
 </li>
 </ul>
 
 Demonstrate strong use of time management/ organisational skills &amp; tools:
 
 
 
 <ul>
 <li>
 Create and prioritise to-do list and allocate time for essential tasks and record activities into tracking tool to organize tasks and track progress
 </li>
 <li>
 Identify high-value tasks that directly contribute to HC goals
 </li>
 <li>
 Communicate to-do list activities to related parties and manager
 </li>
 <li>
 Adhere to agreed Service Level Agreements (SLAs)
 
 
 </li>
 </ul>
 
 Collaborate effectively in a team environment
 
 
 
 <ul>
 <li>
 Work closely with internal teams, including payroll, benefits, and talent acquisition, to ensure seamless HR service delivery and enhance overall employee experience
 </li>
 <li>
 Execute tasks as directed by HR Supervisor
 </li>
 <li>
 Communicate effectively with clients to ensure clarity and understanding
 
 
 </li>
 </ul>
 
 Support Process Improvement
 
 
 
 <ul>
 <li>
 Develop and implement ideas to support clients and drive continuous improvement initiatives particularly related to HR processes and workflows
 </li>
 <li>
 Assist in the implementation of best practices and new technologies
 
 
 </li>
 </ul>
 
 Expected Skills
 
 
 
 <ul>
 <li>
 Knowledge &amp; experience in the HRMS system (e.g. SalesForce, Workday, Oracle cloud HCM)
 </li>
 <li>
 Strong HR Knowledge: Proficient in HR policies, procedures, and compliance requirements, with a solid understanding of employee data management
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills to effectively address employee queries and collaborate with clients and internal teams
 </li>
 <li>
 Attention to Detail: High level of accuracy and attention to detail in managing employee records and ensuring compliance with regulatory standards
 </li>
 <li>
 Problem-Solving Skills: Capable of identifying issues and implementing effective solutions to streamline HR processes and resolve employee concerns
 
 
 </li>
 </ul>
 
 Expected Competencies
 
 
 
 <ul>
 <li>
 Communicates with impact
 </li>
 <li>
 Results driven
 </li>
 <li>
 Bachelor's Degree in HR / Business Management or any equivalent
 </li>
 <li>
 1-3 years of professional experience
 </li>
 <li>
 Proficient in written and spoken English and Arabic
 </li>
 <li>
 Drives organizational excellence
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Business Partnering, Business Transformation, Career Development, Change Management, Co-Creation, Communication, Data Analytics, Data-Driven Decision Making (DIDM), Data-Driven Insights, Emotional Regulation, Empathy, Employee Experience, Employee Life Cycle, Executive Negotiation, Human Capital Initiatives, Human Resources (HR) Coaching, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Technology Roadmap, Human Resources (HR) Technology Solution Architecture, Human Resources (HR) Transformation {+ 22 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, HR Operations - Associate

LSEG

<div>
 The LSEG is rapidly growing its footprint in Cairo to maintain deep customer relationships to drive revenue retention and growth.
 
 
 We are looking for a fresh graduate to join our Sales Desk Associate Team to provide administrative support to our account management team in EMEA &ndash; spanning across various customer segments.
 
 
 
 What You&rsquo;ll Do:
 
 
 
 Ensure all client administrative tasks are fulfilled.
 
 
 Work with customer operations team to help with deal execution and support.
 
 
 Understand key client objectives and supports account planning.
 
 
 Identify additional opportunities for revenue and proactively.
 
 
 Know required information about the industry, domain, and target personas.
 
 
 Collaborate closely with internal stakeholders, e.g., relationship managers, sales teams, legal, and order management to support client scenarios.
 
 
 Own and maintain data hygiene in pipeline for select data fields.
 
 
 Support on annual price increase process.
 
 
 Adhere to financial controls and policies, running third-party data responsibly.
 
 
 Resolve inquiries effectively, performing thorough analyses to address root causes.
 
 
 Drive data and documentation accuracy across an allocated account portfolio: e.g., locate, verify, and review client contract documentation to ensure completeness and accuracy.
 
 
 Handle diverse order types, ensuring accurate system entries and fulfilment in a timely and accurate manner.
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 Solid understanding of the financial services industry.
 
 
 University degree or equivalent work experience University degree or equivalent work experience.
 
 
 Industry certifications encouraged.
 
 
 Excellent attention to detail and organizational skills.
 
 
 Ability to prioritize and handle multiple tasks in a deadline-driven environment.
 
 
 Problem solving skills: ability to understand, articulate, structure and solve client needs
 
 
 Relationship building skills.
 
 
 
 What We Offer:
 
 
 
 We're proud to offer a working culture that supports growth, balance, and purpose:
 
 
 Hybrid and flexible working arrangements.
 
 
 A welcoming, inclusive culture backed by Employee Networks.
 
 
 A competitive referral bonus program.
 
 
 Access to private healthcare, wellness support, and pension contributions.
 
 
 Professional development opportunities and learning resources.
 
 
 Paid volunteer time to support causes that matter to you.
 
 
 A team that values your input and supports your goals.
 
 
 We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!
 
 
 Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
 
 
 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
 
 
 Our purpose is the foundation on which our culture is built. Our values of
 
 Integrity, Partnership
 
 ,
 
 Excellence
 
 and
 
 Change
 
 underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
 
 
 Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
 
 
 We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
 
 
 You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
 
 
 LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
 
 
 Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 
 
 If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
</div>

Sales Desk Associate Graduate

PepsiCo

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Conduct daily &amp; weekly reconciliation on consumables/consignments and ensure that they are logged on SAP.
 </li>
 <li>
 Validate stock in CoMan on a daily basis and ensure that it is reported to the SP&amp;L team to coordinate with raw material suppliers for smooth operations.
 </li>
 <li>
 Validate BOMs of Gold item by item &amp; ensure that codes are properly matched with SKU codes.
 </li>
 <li>
 Coordinate deployment of FG from CoMan warehouse to DCs on a daily basis.
 </li>
 <li>
 Ensure raw material receiving data is submitted on SAP and share receiving documents with the WH team.
 </li>
 <li>
 Process invoices and credit notes on Aqulla.
 </li>
 <li>
 Conduct periodical witness sessions/Proficiency testing of CoMan laboratory testing in a timely manner to ensure accurate laboratory testing of the CoMan Lab team as per PepsiCo standards to mitigate any risk of poor lab testing. (E)
 </li>
 <li>
 Carry out periodical checks on finished products as per the standard sampling protocol &amp; testing to ensure that finished products are compliant with product specifications (e.g., product quality, packaging quality). (D)
 </li>
 <li>
 Manage customer complaints &amp; ensure that they are investigated by the CoMan team. Review corrective actions with tracking &amp; monitoring of CoMan customer complaints. (D)
 </li>
 <li>
 Develop &amp; report CoMan Quality KPIs to the business to ensure that CoMan is compliant with PepsiCo standards. (E)
 </li>
 <li>
 Coordinate &amp; schedule external audits (AIB/GFSI) on CoMan facilities, review audit reports &amp; ensure that there is a solid action plan based on audit nonconformities. (E)
 </li>
 <li>
 Ensure that key food safety contingency protocols are compliant (e.g., ensure that mock recalls are conducted periodically&mdash;forward or backward&mdash;for effective product traceability if needed). (D)
 </li>
 <li>
 Train &amp; coach the CoMan team on PepsiCo food safety standards as well as product quality procedures. (E)
 </li>
 <li>
 Ensure the receiving of raw &amp; pack materials at the CoMan facility. Validate quantities delivered vs. delivery receipts/documents against the delivery schedule shared by the SP&amp;L team to ensure that CFI pays for what has been received as per the receiving key control.
 </li>
 <li>
 Ensure submission of material received on SAP &amp; ensure SAP records are updated for every delivery to enable manufacturing backflush.
 </li>
 <li>
 Validate raw material rejections at the time of receiving to avoid any manipulation by CoMan for selective receiving. Conduct double testing on potatoes to confirm the rejection reason.
 </li>
 <li>
 Coordinate the return of defective raw materials through validating quantities, defects &amp; quarantine.
 </li>
 <li>
 Ensure phasing of pricing (Gold) per material change on the ground through isolation, reporting &amp; proper consumption &amp; FG segregation.
 </li>
 <li>
 Conduct physical counts on raw materials &amp; share stock reports with SP&amp;L for proper production &amp; material planning to ensure smooth operations.
 </li>
 <li>
 Coordinate operational consumables &amp; ensure delivery of consumables from the spare parts store to CoMan in a timely manner to ensure smooth &amp; uninterrupted operations.
 </li>
 <li>
 Reconcile operational consumables &amp; consignments to validate consumption vs. standard rates to charge CoMan for extra consumption.
 </li>
 <li>
 Review product GRs on SAP to ensure that all products manufactured in the CoMan facility have been recorded on SAP for invoice issuing.
 </li>
 <li>
 Run MUV calculations based on the physical count of raw material &amp; FG; then validate actual consumption vs. BOMs on SAP to ensure that material consumption is not deviated from the standard.
 </li>
 <li>
 Calculate MUV deviations through material standard/period cost; then review with the Control team to charge CoMan on deviated consumption through CN.
 </li>
 <li>
 Process invoices, credit &amp; debit notes on Aqulla/NGDI &amp; match delivery records vs. GRs on SAP to ensure proper payment to CoMan for the exact amount of FG at the correct price.
 </li>
 <li>
 Verify quantities of material waste &amp; ensure that they are real waste to avoid any manipulation by CoMan &amp; waste collection suppliers. Ensure that waste is recorded on SAP on a daily basis as per GCS standards.
 </li>
 <li>
 Ensure that commercial weight is being fulfilled by CoMan packaging machines to ensure that there are no discrepancies.
 </li>
 <li>
 Coordinate FG deployment as per production &amp; deployment plans &amp; ensure that GRs match product receiving on SAP.
 </li>
 <li>
 Enter CoMan operational, quality &amp; performance/sustainability KPIs on the CoMan automation dashboard system for the Egypt BU.
 </li>
 <li>
 Enter AU, TE &amp; NE on the daily scorecard in line with the outstanding balance of CoMan from SAP records.
 </li>
 <li>
 Review &amp; validate the calculation of carton conversion into tons to verify the cost per carton vs. tons in the contract to ensure that CFI pays the proper rate as per the contract before PO release/amendments.
 </li>
 <li>
 Collect waste selling documents &amp; calculate waste refunds for CoMan by ingredient to ensure issuing of electronic invoices and/or debit notes according to toll manufacturing agreements.
 </li>
 <li>
 Review all BOMs of Gold phasing by ingredient &amp; consumption vs. standard to ensure no gain/loss of phased packaging material.
 </li>
 <li>
 Calculate stoppage claims per material &amp; conclude cost.
 </li>
 <li>
 Ensure that there are no near-to-expiry items in CoMan stock &amp; ensure that the raw material planning team takes action to move them from CoMan premises.
 </li>
 <li>
 Ensure that CoMan quality &amp; food safety is implemented in CoMan operations &amp; processes.
 </li>
 <li>
 Report daily downtime, material efficiency &amp; submit daily scorecards to be circulated with stakeholders.
 </li>
 <li>
 Ensure that the deployment plan is executed to avoid stoppages in CoMan due to high stock.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Food Safety Expereience
 </li>
 <li>
 Certified as a Safety Auditor
 </li>
 <li>
 Total Quality Approach
 </li>
 <li>
 Experience in Quality Control Management of similar position.
 </li>
 <li>
 Technical Knowledge of Quality Management System &amp; concepts.
 </li>
 <li>
 Knowledge of Statistical Process Control techniques.
 </li>
 <li>
 Strong interpersonal &amp; analytical skills
 </li>
 <li>
 Fluent English language
 </li>
 <li>
 Computer literate.
 </li>
 <li>
 in Chemistry or Food science / Technology
 </li>
 <li>
 Spent the last 3 years in a similar capacity
 </li>
 <li>
 Communication Skills
 </li>
 <li>
 Planning &amp; Organizing
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Excellent command of English language (Scientific English is a plus)
 </li>
 <li>
 Accuracy &amp; Attention to Details
 </li>
 <li>
 Internal / External Customer Focus
 </li>
 <li>
 Accountable, Assertive &amp; Adaptable
 </li>
 <li>
 Forward thinking, Motivating &amp; Growing people
 </li>
 <li>
 Collaborative &amp; living our values
 </li>
 </ul>
</div>

CoMan Operations Associate

Amazon

<div>
 
 Description
 
 
 
 Amazon Now team is looking for a smart, enthusiastic, hard-working, and creative candidate to join our vendor operations team. This role will work directly with multiple internal teams, including In-Stock Managers, Vendor Managers, and Site Merchandisers to optimize multiple processes for key manufacturer's product line. Vendor Operations will have the opportunity to develop a wide range of skills and work across major functional areas to grow and improve their vendor's success at Amazon. In addition to numerous vendor negotiations and ensuring operational excellency, the Vendor operations will assist with procurement, instock management, content update and data analysis for better decision making for the team.
 
 
 
 Basic Qualifications
 
 
 
 Basic qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree 1+ years&rsquo; experience in on-line Retail or e-commerce merchandising MS Office.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 Preferred qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering/Commerce . Should have good knowledge with Egypt Retail Market preferably online.
 </li>
 <li>
 Excellent communicator, comfortable with frequent vendor contact.
 </li>
 <li>
 Great at meeting multiple deadlines
 </li>
 <li>
 Proficient in Excel.
 </li>
 <li>
 Excellent presentation, organization, and time management skills.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC - G32
 
 
 Job ID: A3082873
</div>

Vendor Operations Associate, Amazon Now, Amazon Now

Bosch  Africa

<div>
 
 Robert Bosch Egypt is a growing company of the Bosch Group located in Cairo, Egypt. We operate in the business divisions Mobility Aftermarket, Power Tools and Security Systems.
 
 
 
 
 At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people&rsquo;s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.
 
 
 
 
 Join in and feel the difference.
 
 
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Providing services for all Business Units (BUs) in order management (e.g., order intake, claims &amp; query handling, contracts &amp; promo support, customer master data, local defined tasks)
 </li>
 <li>
 Understanding of the whole process from order creation to invoicing
 </li>
 <li>
 Expertise in process mining for Standards &amp; operative improvement of processes
 </li>
 <li>
 Local (Power Tools Egypt) contact person for order management topics towards the customer and PT stakeholders
 </li>
 <li>
 Application of all central guidelines &amp; processes in responsible areas.
 </li>
 <li>
 Provide local requirements and raise topics to the regional BOP that need overarching solutions.
 </li>
 <li>
 Manage process of control and release via AF (Approval framework)
 </li>
 <li>
 ERP related tasks incl. ticket creation, roll outs support, training local associates.
 </li>
 <li>
 SAP Key user for Order-to-Cash in the Power Tools Division.
 </li>
 <li>
 Customer back-order management for all Business Units
 </li>
 <li>
 Gathering and vetting local (PT/CSO) business requirements for use cases in the area of responsibility.
 </li>
 <li>
 Operational responsible for Inbound &amp; Outbound services of the User &amp; Customer Care Center (UCC).
 </li>
 <li>
 Collaboration with Sales &amp; Marketing develop digital sales (Outbound Sales)
 </li>
 <li>
 UCC Performance Tracking &amp; Quality Management.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 EDUCATION
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration / Supply Chain Management.
 </li>
 </ul>
 
 
 EXPERIENCE
 
 
 
 
 <ul>
 <li>
 5 years of experience
 </li>
 </ul>
 
 
 SKILLS
 
 
 
 
 <ul>
 <li>
 Strong Knowledge in SAP
 </li>
 <li>
 MS Office Knowledge (Excel, PowerPoint, Word)
 </li>
 </ul>
 
 
 
 
 
 
 
 Additional Information
 
 
 
 <ul>
 <li>
 Excellent analytical skills.
 </li>
 <li>
 Excellent communication skills and ability to work in teams
 </li>
 <li>
 Ability to work under pressure and on own initiative.
 </li>
 <li>
 People Management.
 </li>
 <li>
 Availability to travel and work extensively in the spare parts market
 </li>
 <li>
 Excellent negotiation skills.
 </li>
 <li>
 Familiar with working in a Multinational / Corporate environment.
 </li>
 <li>
 Solid communication skills in English (Speak / Read / Write)
 </li>
 <li>
 Proficiency in MS Office packages, Outlook and SAP.
 </li>
 </ul>
</div>

Business Operations Associate  (Order Management)

<div>
 At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
 
 
 This Position reports to:
 
 
 Operations Manager - BL Excitation(AMEA)
 
 
 On this position you will execute service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Deliver quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB. This role is created to position in Egypt.
 
 
 
 You will be mainly responsible for:
 
 
 
 <ul>
 <li>
 Applying safety rules and safe practices as well as environmental responsibilities
 </li>
 <li>
 Reporting unsafe practices and incidents
 </li>
 <li>
 Contributing to customer satisfaction by planning and executing Service work according to customer order and expectation
 </li>
 <li>
 Having clear understanding of sense of urgency and care in the direct area of responsibility
 </li>
 <li>
 Ensuring customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations
 </li>
 <li>
 While on-site, working with the customer to identify opportunities for improving the customers operations and eliminating pain points
 </li>
 <li>
 Utilizing the local practices for notifying the account team of opportunities
 </li>
 <li>
 Performing field service tasks, identifying technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform
 </li>
 <li>
 Coaching associate technicians and associate engineers
 </li>
 <li>
 Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for Service activities
 </li>
 <li>
 Preparing all documents and customer reports to be signed by the customer representative. Utilizing all relevant tools
 </li>
 <li>
 Reporting work done in a timely manner and following up when needed
 </li>
 <li>
 Troubleshooting Equipment/Process failures, requesting proactive corrective actions, and making recommendations to avoid repeating the problem in the future
 </li>
 <li>
 Proactively planning and executing work on a first-time right approach with customers, and ensuring the job is done on time and on quality
 </li>
 <li>
 Identifying improvement needs and potential solutions for them in the way of working
 </li>
 <li>
 Providing technical guidance to associates
 </li>
 <li>
 Acting as trainer when needed, for field service associates and customers
 
 
 </li>
 </ul>
 
 Qualifications for the role:
 
 
 
 <ul>
 <li>
 You have a Bachelor&rsquo;s degree or equivalent qualification, with experience in excitation commissioning and troubleshooting
 </li>
 <li>
 You have at least 5 years of experience on similar position
 </li>
 <li>
 You possess experience in excitation commissioning and troubleshooting (must-have)
 </li>
 <li>
 Possess experience with Word and Excel
 </li>
 <li>
 You possess ABB certification in excitation commissioning (nice-to-have)
 </li>
 <li>
 You have fluent spoken and written English and Arabic
 
 
 </li>
 </ul>
 We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
</div>

Field Service Engineer

<div>
 
 Description
 
 
 
 The Central Ops Support Associate will support the daily operations of Easy Ship sellers by monitoring shipments, coordinating with field teams, and assisting with issue resolution. The role focuses on execution, accuracy, and ensuring smooth day-to-day operations, contributing to an improved seller and customer experience.
 
 
 Key job responsibilities
 
 
 1-Monitor daily shipment and seller performance through outbound calls, emails, and system checks.
 
 
 2-Escalate operational issues to executives or field teams for timely resolution.
 
 
 3-Maintain accurate logs and reports of seller interactions and operational exceptions.
 
 
 4-Provide basic guidance to sellers on process adherence and operational requirements.
 
 
 5-Support the team in executing audits, spot checks, and follow-ups with sellers.
 
 
 6-Perform data entry, documentation, and status tracking for operational activities.
 
 
 
 Basic Qualifications
 
 
 
 1-experience in operations, customer service, or support.
 
 
 2-Good communication skills (verbal &amp; written).
 
 
 3-Basic computer skills (Microsoft Excel, Word, and Windows applications).
 
 
 4-Ability to follow SOPs and work with attention to detail.
 
 
 5-Excelent English (verbal and written).
 
 
 
 Preferred Qualifications
 
 
 
 No active written warnings
 
 
 <ul>
 <li>
 Ability to work flexible schedules/shifts/areas
 </li>
 <li>
 Continued meeting or exceeding of department performance goals
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3080242
</div>

CST Operations Asscociate, AMET EF

Explore 691+ Customer operations associate in Cairo this October. Find roles across top companies and apply now to boost your career.