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product and customer center of excellence lead

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rmc operation performance lead

customer operations lead

Iberdrola

<div><div>Job Title: Customer Operations Lead</div><div></div><div>
Department: Product<br>
Reports To: Chief Product Officer<br>
Location: Doha</div><div></div><div>
Position Description:</div><div></div><div>
Ready to join a mission-driven SaaS start-up and shape the backbone of our customer experience? As Customer Operations Lead, you&rsquo;ll design, run, and continuously improve all core customer processes&mdash;onboarding, delivery, billing, and support&mdash;tailored for the agility and speed of a fast-growing environment. You&rsquo;ll leverage agile practices and low-code tools to create streamlined, repeatable workflows that keep things simple now and scalable for the future. Working at the intersection of Product, Commercial, and Finance, you&rsquo;ll make sure operations enable growth, delight customers, and drive efficiency.</div><div></div><div>
Jobs to Be Done:</div><ul><li><div>
Architect the end-to-end customer journey: build and refine onboarding, delivery, billing, and support with a LEAN mindset</div></li><li><div>
Implement and iterate agile day-to-day processes using low-code/no-code tools (like Jira Service Desk, Zoho&hellip;) for automation and speed</div></li><li><div>
Design lightweight frameworks and documentation so the entire team can deliver a consistent, top-notch B2B customer experience</div></li><li><div>
Set up dashboards and reporting for customer operations KPIs-track what matters and act fast</div></li><li><div>
Act as operations point of contact, collaborating seamlessly with Product, Commercial, and Finance teams to keep alignment as we grow</div></li><li><div>
Proactively gather feedback from customers and teams, turning insights into process improvements</div></li><li><div>
Prepare the ops platform and workflows to scale: spot bottlenecks, drive simplification, automate wherever possible</div></li></ul><div></div><div>
Requirements:</div><div>
Education:</div><ul><li>
Degree in Engineering or Business Administration</li><li>
Certification in Agile, Lean, or Process Design is a plus</li></ul><div></div><div>
Experience:</div><ul><li><div>
5+ years leading customer operations in SaaS start-ups or telco spin-off ideally in B2B environments</div></li><li><div>
Proven expertise in building and improving core customer processes from scratch in fast-paced, resource-limited teams</div></li><li><div>
Hands-on with low-code platforms and automation tools-knows how to make things work simply and fast</div></li><li><div>
Experience working cross-functionally with Product, Finance, and Commercial teams</div></li></ul><div></div><div>
Skills and Competencies</div><ul><ul><li>Sharp process thinking knows how to design, document, and optimize every step of the customer journey</li><li>Analytical mindset&mdash;uses data to drive improvements and inform decisions</li></ul><li><div>
Understands Business Process Management Tools</div></li><li><div>
Low code CRM configuration</div></li><li><div>
Agile at heart: comfortable iterating, running quick experiments, and embracing change</div></li><li><div>
Strong communicator who can bridge teams and keep everyone moving in sync</div></li><li><div>
Tech-savvy and curious about digital tools, automation, and anything that boosts productivity</div></li><li><div>
Relentless about customer experience and operational excellence</div></li></ul><div></div><div>
Key Performance Indicators (KPIs):</div><ul><ul><li>First response/resolution time for support queries</li><li>Billing accuracy and DSO (days sales outstanding) metrics</li><li>Customer satisfaction (CSAT) and NPS for operational touchpoints</li><li>Onboarding time and customer ramp-up speed</li><li>Frequency and impact of process improvements based on team/customer feedback</li><li>Number of manual process steps eliminated or automated</li><li>Readiness and scalability score of processes ahead of growth milestones</li></ul></ul><div></div><div>
Why Join Us?</div><div>
As the Customer Operations Lead, you will have the unique opportunity to shape the future of AI for sustainability and drive meaningful impact on a global scale. You will work alongside a passionate, mission-driven team and play a pivotal role in building a technology-led organization that delivers innovative solutions to some of the world&rsquo;s most pressing challenges.</div><div></div><div>
Mobility Information</div><div>
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.</div><div></div><div>
Job Posting End Date:</div>
January-31-2026</div>

Customer Operations Lead

<div>
 <strong>
  Job Title: Customer Operations Lead
  <br/>
  <br/>
 </strong>
 <strong>
  Department:
 </strong>
 Product
 <br/>
 <br/>
 <strong>
  Reports To:
 </strong>
 Chief Product Officer
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Doha
 <br/>
 <br/>
 <strong>
  Position Description
  <br/>
  <br/>
 </strong>
 Ready to join a mission-driven SaaS start-up and shape the backbone of our customer experience? As Customer Operations Lead, you&rsquo;ll design, run, and continuously improve all core customer processes&mdash;onboarding, delivery, billing, and support&mdash;tailored for the agility and speed of a fast-growing environment. You&rsquo;ll leverage agile practices and low-code tools to create streamlined, repeatable workflows that keep things simple now and scalable for the future. Working at the intersection of Product, Commercial, and Finance, you&rsquo;ll make sure operations enable growth, delight customers, and drive efficiency.
 <br/>
 <br/>
 <strong>
  Jobs To Be Done
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Architect the end-to-end customer journey: build and refine onboarding, delivery, billing, and support with a LEAN mindset
  </li>
  <li>
   Implement and iterate agile day-to-day processes using low-code/no-code tools (like Jira Service Desk, Zoho&hellip;) for automation and speed
  </li>
  <li>
   Design lightweight frameworks and documentation so the entire team can deliver a consistent, top-notch B2B customer experience
  </li>
  <li>
   Set up dashboards and reporting for customer operations KPIs-track what matters and act fast
  </li>
  <li>
   Act as operations point of contact, collaborating seamlessly with Product, Commercial, and Finance teams to keep alignment as we grow
  </li>
  <li>
   Proactively gather feedback from customers and teams, turning insights into process improvements
  </li>
  <li>
   Prepare the ops platform and workflows to scale: spot bottlenecks, drive simplification, automate wherever possible
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 Education:
 <br/>
 <br/>
 <ul>
  <li>
   Degree in Engineering or Business Administration
  </li>
  <li>
   Certification in Agile, Lean, or Process Design is a plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5+ years leading customer operations in SaaS start-ups or telco spin-off ideally in B2B environments
  </li>
  <li>
   Proven expertise in building and improving core customer processes from scratch in fast-paced, resource-limited teams
  </li>
  <li>
   Hands-on with low-code platforms and automation tools-knows how to make things work simply and fast
  </li>
  <li>
   Experience working cross-functionally with Product, Finance, and Commercial teams
   <br/>
   <br/>
  </li>
 </ul>
 Skills and Competencies
 <br/>
 <br/>
 <ul>
  <li>
  </li>
  <li>
   Sharp process thinking knows how to design, document, and optimize every step of the customer journey
  </li>
  <li>
  </li>
  <li>
   Analytical mindset&mdash;uses data to drive improvements and inform decisions
  </li>
  <li>
   Understands Business Process Management Tools
  </li>
  <li>
   Low code CRM configuration
  </li>
  <li>
   Agile at heart: comfortable iterating, running quick experiments, and embracing change
  </li>
  <li>
   Strong communicator who can bridge teams and keep everyone moving in sync
  </li>
  <li>
   Tech-savvy and curious about digital tools, automation, and anything that boosts productivity
  </li>
  <li>
   Relentless about customer experience and operational excellence
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Performance Indicators (KPIs)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
  </li>
  <li>
   First response/resolution time for support queries
  </li>
  <li>
  </li>
  <li>
   Billing accuracy and DSO (days sales outstanding) metrics
  </li>
  <li>
  </li>
  <li>
   Customer satisfaction (CSAT) and NPS for operational touchpoints
  </li>
  <li>
  </li>
  <li>
   Onboarding time and customer ramp-up speed
  </li>
  <li>
  </li>
  <li>
   Frequency and impact of process improvements based on team/customer feedback
  </li>
  <li>
  </li>
  <li>
   Number of manual process steps eliminated or automated
  </li>
  <li>
  </li>
  <li>
   Readiness and scalability score of processes ahead of growth milestones
   <br/>
   <br/>
  </li>
 </ul>
 Why Join Us?
 <br/>
 <br/>
 As the Customer Operations Lead, you will have the unique opportunity to shape the future of AI for sustainability and drive meaningful impact on a global scale. You will work alongside a passionate, mission-driven team and play a pivotal role in building a technology-led organization that delivers innovative solutions to some of the world&rsquo;s most pressing challenges.
 <br/>
 <br/>
 <strong>
  Informaci&oacute;n Movilidad
  <br/>
  <br/>
 </strong>
 Tenga en cuenta que cualquier solicitante que no sea ciudadano del pa&iacute;s de la vacante estar&aacute; sujeto al cumplimiento de los requisitos de inmigraci&oacute;n aplicables para trabajar legalmente en ese pa&iacute;s.
 <br/>
 <br/>
 January-31-2026
</div>


Boutiqaat

<div>
 <p>
  <strong>
   Lead the Team. Elevate the Experience. Drive the Brand Forward.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Korea Town is looking for an experienced and passionate Store Manager to lead day-to-day operations, empower the sales team, and deliver an exceptional customer experience. In this role, you will take full ownership of store performance, driving sales, elevating service standards, and ensuring the store reflects the vibrant identity of the Korea Town brand. If you are a strong retail leader with a passion for beauty, skincare, and the fast-paced world of K-style, this is your opportunity to shine.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Be Doing:
  </strong>
 </p>
 <ul>
  <li>
   Lead daily store operations and monitor key performance indicators to drive results.
  </li>
  <li>
   Supervise, coach, and motivate the sales team while effectively managing schedules and task assignments.
  </li>
  <li>
   Achieve monthly sales targets, identify growth opportunities, and improve store performance.
  </li>
  <li>
   Train staff on skincare, makeup, customer service essentials, and brand standards.
  </li>
  <li>
   Handle customer complaints, escalations, and service recovery with professionalism.
  </li>
  <li>
   Oversee stock levels, inventory accuracy, and product ordering to ensure full availability.
  </li>
  <li>
   Maintain visual merchandising standards to ensure a clean, engaging, and brand-aligned store environment.
  </li>
  <li>
   Prepare and review daily and weekly sales reports, sharing insights to improve performance.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You Bring to the Table:
  </strong>
 </p>
 <ul>
  <li>
   3&ndash;5 years of experience as a Store Manager, preferably within beauty, skincare, or fashion retail.
  </li>
  <li>
   Strong leadership, team-building, and people-management skills.
  </li>
  <li>
   Excellent communication abilities, with confidence in interacting with customers and staff.
  </li>
  <li>
   Analytical mindset with the ability to understand KPIs and drive operational decisions.
  </li>
  <li>
   Passion for beauty, skincare, and Korean trends is a strong advantage.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Korea Town?
  </strong>
 </p>
 <p>
  At Korea Town, every customer interaction is an opportunity to inspire. You&rsquo;ll lead a dynamic team in a fast-growing concept where creativity, culture, and customer experience come together. Your leadership will directly shape store success and brand loyalty.
 </p>
</div>


Store Manager

Wheels on Lease Car Rental

<p>Shop Manager &ndash; Luxury Retail (Qatar)</p><p><b>Location:</b> Qatar<br/><b>Working Days:</b> 6 per week<br/><b>Salary:</b> QAR 15,000 &ndash; 17,000<br/><b>Gender:</b> Female<br/><b>Experience:</b> Minimum 5 years in retail/luxury brand management<br/><b>Age Range:</b> 24 &ndash; 35 years</p><p>Position Overview</p><p>We are seeking a dynamic <b>Shop Manager</b> to oversee daily retail operations, lead a motivated sales team, and deliver exceptional customer experiences. The ideal candidate will have a proven track record in luxury or premium retail, achieving sales targets and maintaining high store standards.</p><p>Key Responsibilities</p><ul><li>Manage daily store operations and ensure customer satisfaction</li><li>Lead, coach, and develop the sales team</li><li>Monitor stock levels, merchandising, and visual presentation</li><li>Drive excellent customer service and resolve client concerns</li><li>Prepare sales reports, budgets, and performance reviews</li><li>Collaborate with marketing and merchandising teams</li><li>Ensure compliance with company policies and safety standards</li></ul><p>Requirements</p><ul><li>5+ years of retail or luxury brand management experience</li><li>Strong leadership and team management skills</li><li>Excellent communication and customer service abilities</li><li>Proficient in POS systems &amp; Microsoft Office Suite</li><li>Fluent in English</li><li>Outgoing, presentable, and results-driven personality</li></ul><p><b>Apply now to join a leading luxury retail team in Qatar.</b></p><p><i>Only shortlisted candidates matching the requirements will be contacted.</i></p><p>Job Type: Full-time</p><p>Pay: QAR14,000.00 - QAR17,000.00 per month</p><p>Experience:</p><ul><li>retail or brand management: 4 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Shop Manager- Retail

Confidential

<div>
 <p>
  <strong>
   Position:
  </strong>
  Restaurant Manager
  <strong>
   Location:
  </strong>
  High-End Caf&eacute; &ndash; Qatar
 </p>
 <p>
  About the Role
 </p>
 <p>
  We are seeking an experienced and motivated
  <strong>
   Restaurant Manager
  </strong>
  to lead operations at our high-end caf&eacute; in Qatar. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a passion for delivering exceptional guest experiences.
 </p>
 <p>
  Key Responsibilities
 </p>
 <ul>
  <li>
   Oversee daily restaurant operations to ensure smooth service and high standards.
  </li>
  <li>
   Manage staff scheduling, training, and performance.
  </li>
  <li>
   Maintain quality control across food, beverage, and customer service.
  </li>
  <li>
   Implement marketing and promotional strategies to drive business growth.
  </li>
  <li>
   Monitor budgets, costs, and profitability.
  </li>
  <li>
   Ensure compliance with health, safety, and hygiene regulations.
  </li>
 </ul>
 <p>
  Qualifications
 </p>
 <ul>
  <li>
   Proven experience as a Restaurant Manager or in a similar leadership role.
  </li>
  <li>
   Strong knowledge of hospitality operations and customer service excellence.
  </li>
  <li>
   Excellent communication, organizational, and problem-solving skills.
  </li>
  <li>
   Ability to lead and motivate a diverse team.
  </li>
 </ul>
 <p>
  Compensation &amp; Benefits
 </p>
 <ul>
  <li>
   <strong>
    Salary Options:
   </strong>
  </li>
  <li>
   <strong>
    Full Package:
   </strong>
   QAR 10,600
  </li>
  <li>
   <strong>
    Or Salary:
   </strong>
   QAR 7,900 + Staff Accommodation (single room with shared private area)
  </li>
  <li>
   <strong>
    Visa and relocation support
   </strong>
   provided.
  </li>
  <li>
   <strong>
    Medical insurance
   </strong>
   coverage.
  </li>
  <li>
   <strong>
    Annual leave
   </strong>
   benefits as per company policy.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  If you are interested in this opportunity, please submit your updated CV and application.
 </p>
</div>


Restaurant Manager

Dynam Holding

The Role
<br>Role Overview We are looking for an experienced Logistics Manager to lead and optimize logistics operations for our Ready-Mix division. The ideal candidate will be responsible for fleet planning, delivery performance, operational coordination, and ensuring customer commitments are met efficiently and safely. This role requires strong leadership, strategic thinking, and deep knowledge of Ready-Mix logistics and fleet operations within the GCC. Key Responsibilities Strategic & Operational Leadership • Lead all logistics operations for the Ready-Mix division, ensuring alignment with production targets and overall business goals. • Develop and execute logistics strategies that enhance fleet efficiency, delivery reliability, and customer satisfaction. • Prepare and present logistics performance reports, dashboards, and improvement plans to senior management. Fleet Planning & Resource Management • Oversee fleet availability, planning, and long-term resource allocation for mixers, pumps, and heavy vehicles. • Monitor and analyze key fleet KPIs, including utilization, routing efficiency, fuel consumption, and operating costs. • Drive initiatives to reduce downtime, minimize delays, and optimize fleet deployment across all plants. Team Leadership & Workforce Development • Lead logistics supervisors, drivers, pump operators, and dispatch teams. • Conduct performance appraisals, identify skill gaps, and develop competency and training plans. • Ensure smooth coordination between logistics staff across multiple plant locations. Compliance, Documentation & HSE • Ensure full compliance with QCS, ISO standards, traffic regulations, and internal HSE procedures. • Oversee the accuracy and completeness of logistics documentation, delivery records, and operational reports. • Address high-level site issues, operational bottlenecks, and customer escalations professionally. Cross-Functional Coordination • Work closely with Maintenance, Production, and QC teams to ensure vehicle readiness and timely delivery of concrete. • Provide input for major project pours and coordinate with contractors, consultants, and project managers to meet delivery schedules. Cost Management & Continuous Improvement • Manage logistics budgets, implement cost-control measures, and identify opportunities to increase profitability. • Introduce best practices, systems, and processes that enhance operational efficiency and reduce logistics costs.
<br><br>
Requirements
<br>Education • Bachelor’s degree in Logistics, Supply Chain Management, Mechanical Engineering, or a related field. Experience • 10–12 years of experience in Ready-Mix, construction logistics, dispatch, or heavy vehicle fleet management. • Strong exposure to GCC operations; Qatar experience preferred. Certifications & Technical Knowledge • Strong knowledge of Ready-Mix operations, dispatching, fleet coordination, and concrete delivery processes. • Experience with fleet management systems and GPS tracking platforms. Skills & Competencies • Strong leadership and team management abilities. • Excellent planning, scheduling, and coordination skills. • Deep understanding of site logistics and concrete delivery standards. • Strong communication and customer-facing capabilities. • High problem-solving capability and ability to work under pressure. • Analytical mindset with the ability to interpret operational data and act on insights.
<br><br>
About the company
<br>Dynam Holding is a multi-company group unifying longstanding legacy-building with innovative change. We marry our capacity to evolve with our capability to grow exponentially. Were not only an established and powerful dynasty of ethical independent success; were also a dynamic group that champions fresh ideas and drives more market share for all our stakeholders.

Logistics Manager

<p>We are seeking an experienced and motivated <b>Store Manager</b> to lead our electronics retail store. The ideal candidate will be responsible for managing daily store operations, driving sales, leading the team, and ensuring excellent customer service.</p><p>Key Responsibilities</p><ul><li>Oversee day-to-day store operations and ensure smooth functioning</li><li>Manage and motivate sales staff to achieve targets</li><li>Ensure excellent customer service and resolve customer issues professionally</li><li>Maintain inventory levels and coordinate stock replenishment</li><li>Monitor sales performance and prepare reports</li><li>Implement sales strategies and promotional activities</li></ul><p>Requirements</p><ul><li>Proven experience as a Store Manager or Assistant Manager (electronics retail is must)</li><li>Strong leadership and team management skills</li><li>Good knowledge of electronic products (mobiles, accessories, home appliances, etc.)</li></ul><p>Job Type: Full-time</p><p>Pay: QAR6,000.00 - QAR7,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have experience in Retail Electronics </li><li>Are you male candidate</li><li>Are you currently working as Store Manager / Assistant store Manager in electronics</li></ul>

Store Manager - Electronics

Explore 1831+ Customer operations lead in Qatar this December. Find roles across top companies and apply now to boost your career.

1831 customer operations lead jobs IN Qatar

Customer Operations Lead

Customer Operations Lead

Store Manager

Shop Manager- Retail

Restaurant Manager

Logistics Manager

Store Manager - Electronics