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customer operations manager islamabad

Circles

<div>
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 
 
 </li>
 </ul>
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 
 About Us
 
 
 
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 
 
 </li>
 </ul>
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 Job Title : Customer Operations Manager &ndash; Pakistan
 
 
 Location : Pakistan (with regular coordination with Circles Singapore and client e&amp; and Ufone)
 
 
 Reporting Line : Customer Success Director
 
 
 
 Role Overview
 
 
 
 The Customer Operations Manager will act as the primary coordination point between Circles HQ, Regional Circles, and the clients e&amp; and Ufone. The role is responsible for ensuring smooth communication, accurate project status reporting, effective stakeholder management, and proactive issue resolution across ongoing projects and operational activities in Pakistan. This position plays a critical role in maintaining customer satisfaction, operational efficiency, and alignment between internal teams and the client.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Track and consolidate project progress across Circles and operational teams
 </li>
 <li>
 Prepare and share regular status reports, dashboards, and updates with Ufone
 </li>
 <li>
 and internal stakeholders
 </li>
 <li>
 Monitor milestones, risks, dependencies, and action items to ensure timely delivery
 </li>
 <li>
 Stakeholder Coordination
 </li>
 <li>
 Act as the single point of contact for coordination between Circles HQ, e&amp; and Ufone
 </li>
 <li>
 Facilitate regular meetings, reviews, and follow-ups with client and internal teams
 </li>
 <li>
 Ensure alignment on priorities, expectations, and deliverables issue Resolution &amp; Troubleshooting
 </li>
 <li>
 Proactively identify operational, technical, or process-related issues
 </li>
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 Coordinate with relevant teams to troubleshoot, escalate, and resolve issue efficiently
 </li>
 <li>
 Track incidents and corrective actions to closure
 </li>
 <li>
 Operational Oversight
 </li>
 <li>
 Provide oversight of day-to-day operational matters related to customer delivery
 </li>
 <li>
 in Pakistan
 </li>
 <li>
 Support governance processes, compliance requirements, and internal controls
 </li>
 <li>
 Identify opportunities for process improvement and operational efficiency
 </li>
 <li>
 Customer Success Support
 </li>
 <li>
 Support the Customer Success Director in managing the overall customer
 </li>
 <li>
 relationship
 </li>
 <li>
 Ensure customer concerns are addressed promptly and professionally
 </li>
 <li>
 Contribute to service improvement initiatives and customer satisfaction goals
 
 
 </li>
 </ul>
 
 Key Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong stakeholder management and communication skills
 </li>
 <li>
 Excellent reporting, coordination, and organizational abilities
 </li>
 <li>
 Problem-solving mindset with the ability to manage multiple priorities
 </li>
 <li>
 Comfortable working across geographies and with senior stakeholders
 </li>
 <li>
 Ability to operate in a fast-paced, client-facing environment
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from Tier 1 university is mandatory
 </li>
 <li>
 5+ years of experience in project coordination, operations, or customer
 </li>
 <li>
 management roles
 </li>
 <li>
 Experience working with telecom operators or large enterprise clients is a strong
 </li>
 <li>
 advantage
 </li>
 <li>
 Prior exposure to Pakistan telecom operations and multi-stakeholder
 </li>
 <li>
 environments preferred
 
 
 </li>
 </ul>
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 Data Protection and Privacy Statement
 
 
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles&rsquo; Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 
 Data Protection and Privacy Statement
 
 
 
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to
 
 Circles&rsquo; Candidate Data Protection and Privacy Policy.
 
 You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
</div>

Customer Operations Manager – Islamabad

UNIVERSAL LOGISTICS SERVICES (PRIVATE) LIMITED

We&rsquo;re Hiring &ndash; Customer Service Officer (Islamabad) Join us as a Customer Service Officer and be part of a dynamic team driving world-class service in the logistics industry!What We&rsquo;re Looking For: 1. 1&ndash;2 years of experience in customer service (logistics/courier experience is a plus) 2. Bachelor's Degree is must. 3. Ability to handle calls, emails, and customer queries with professionalism 4. Team player with a proactive approachWhat You&rsquo;ll Do: -Support customers with import/export queries &amp; shipment updates -Ensure timely resolution of issues and complaints -Provide leads to sales from customer interactions -Create airway bills and coordinate with operations teamsLocation: Main Faqir Aipee Road, I-11/3, Islamabad Apply Now: Send your CV to upspakistanhr@ups.comJob Type: Full-timePay: Rs50,000.00 - Rs55,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In person

Customer Service Officer

JLPS Group

The Operations/Facility Officer works under the supervision of the Operations/Facility Manager and is responsible for supporting and executing daily operational activities of aesthetic clinic facilities.The role focuses on cost-effective purchasing, and timely maintenance management to ensure smooth clinic operations.Key Responsibilities:<ul><li>Assist the Operations/Facility Manager in managing day-to-day operational activities of aesthetic clinics.</li><li>Execute operational tasks and assignments as directed by the Operations Manager.</li><li>Manage and monitor operational support staff to ensure assigned duties are properly completed.</li><li>Source and procure operational supplies and materials from the market at cost-effective and competitive rates.</li><li>Maintain strong market contacts for economical purchasing of clinic and operational requirements.</li><li>Utilize market references and vendor contacts for maintenance, repair, and technical works.</li><li>Coordinate with external vendors and technicians for timely repair and maintenance of equipment and facilities.</li><li>Ensure clinic premises remain operationally ready, safe, and well-maintained.</li><li>Monitor inventory and report purchasing requirements to the Operations Manager.</li><li>Maintain records of operational activities, vendor coordination, and maintenance follow-ups.</li><li>Support implementation of operational improvements and cost-control measures.</li><li>Perform any additional duties assigned by the Operations Manager or Management.</li></ul>Job Timings : 10 AM to 7 PM (or may be changed according to the company requirements)Market Competitive Salary subjected to evaluation during the interviewLocation: F6 Islamabad.To apply please share your CV at WhatsApp +92-336-4359850 (rapid response)Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Operations Officer

Thathal ITS

Business Manager (Import/Export) About the jobCompany: Thathal I&amp;TSLocation: Hybrid &ndash; Northern Virginia (In office in Islamabad on Wednesdays)Office: Office No 2, 3rd Floor, Acantilado Commercial, Bahria Phase 7, Rawalpindi, Islamabad Capital TerritoryWebsite:About Thathal I&amp;TS:Thathal I&amp;TS is a growing technology firm dedicated to building modern, scalable software solutions for a range of industries. We are seeking a Business Manager (Import/Export) to oversee our international trade operations. In this role, you will manage the end-to-end supply chain, ensure compliance with customs regulations, and optimize logistics to ensure cost-effective delivery. You will also play a strategic role in expanding our international trade capabilities and mentoring the logistics team.This is a hybrid role within office collaboration one day per week on Wednesdays.Job Type: Full timePay: Rs 75,000.00 to Rs 150,000.00 per monthExperience: 1 to 3 yearsKey Responsibilities:<ul><li>Manage end-to-end import and export operations, including documentation, shipping, and customs clearance.</li><li>Coordinate with suppliers, freight forwarders, and logistics partners to ensure smooth operations.</li><li>Ensure compliance with international trade regulations, customs laws, and company policies.</li><li>Monitor and track shipments, resolving any logistical or compliance issues.</li><li>Negotiate shipping rates and contracts with freight companies.</li><li>Collaborate with sales, procurement, and production teams to align international operations with business objectives.</li><li>Maintain accurate records of shipments, duties, and related documentation.</li><li>Analyze logistics processes to identify cost-saving opportunities and improve efficiency.</li><li>Lead and mentor import/export staff, providing training and guidance as needed.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor's degree in Business, Supply Chain, International Trade, or a related field.</li><li>1 - 3 years of experience in import/export operations or international logistics.</li><li>Strong knowledge of international trade regulations, customs documentation, and shipping processes.</li><li>Excellent negotiation, communication, and organizational skills.</li><li>Ability to manage multiple shipments and deadlines efficiently.</li><li>Proficiency in MS Office and logistics or ERP systems.</li></ul>Key Competencies:<ul><li>Strategic thinking and problem-solving skills</li><li>Leadership and team management</li><li>Attention to detail and compliance-focused</li><li>Ability to work in a fast-paced, deadline-driven environment</li></ul>Why Join Thathal I&amp;TS?<ul><li>Flexible hybrid work schedule</li><li>Opportunity to grow your skills with mentorship and real product ownership</li><li>Small team, high impact environment</li><li>Supportive leadership and growth oriented culture</li></ul>Apply NowSend your resume and a cover letter toEmail subject: Business Manager (Import/Export) IslamabadJob Type: Full-timePay: Rs75,000.00 - Rs150,000.00 per monthWork Location: In person

Business Manager (Import/Export)

Pinnakl Technology

Job Title: Office Boy&ndash; Islamabad OfficeUltimate Buildmart is looking for a responsible and active office boy for our Islamabad office who can assist the Manager with day-to-day tasks and provide support on site visits when required.Key Responsibilities:<ul><li>Assist the Islamabad Manager in daily operational tasks</li><li>Visit project sites whenever required</li><li>Coordinate and assist vendors with product deliveries</li><li>Handle documents, small items, and other office-related errands</li></ul>Requirements:<ul><li>Valid motorcycle driving license</li><li>Good knowledge of Islamabad routes</li><li>Responsible, punctual, and well-mannered</li><li>Basic communication skills</li><li>Prior experience in a similar role will be preferred</li></ul>Employment Type: Full-timeJob Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

Office boy

Simcoe IT

Job Type: Full-time Location: F-10, Islamabad Salary: PKR 50,000 &ndash; 80,000 per month Schedule: 11:00 AM &ndash; 8:00 PM Working Days: 6 days a week Experience: 2&ndash;4 years Gender: MaleJob DescriptionWe are hiring a qualified Accounts Manager to manage daily accounting operations for our organization. The ideal candidate will have strong accounting fundamentals, hands-on experience with accounting software, and the ability to manage accounts and payroll independently.This is a full-time, on-site role for candidates who are detail-oriented, reliable, and experienced in handling financial records.Key Responsibilities<ul><li>Maintain daily, weekly, and monthly accounting records</li><li>Record all income and expense vouchers accurately</li><li>Prepare monthly Profit &amp; Loss (P&amp;L) reports</li><li>Manage accounts payable and accounts receivable</li><li>Handle payroll processing and employee salary records</li><li>Maintain proper bookkeeping and ledgers</li><li>Reconcile bank statements and company accounts</li><li>Ensure proper documentation of financial transactions</li><li>Assist in audits and ensure compliance with company policies</li><li>Coordinate with management for financial reporting</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or a related field</li><li>2&ndash;4 years of relevant accounting experience</li><li>Experience in a high-revenue or fast-paced organization (preferred)</li><li>Strong understanding of accounting principles</li><li>Hands-on experience with accounting software such as:</li><li>QuickBooks</li><li>Xero</li><li>Zoho Books</li><li>Good knowledge of MS Excel</li><li>Strong attention to detail and accuracy</li><li>Ability to manage tasks independently and meet deadlines</li><li>Good communication skills in Urdu &amp; English</li></ul>Why Apply?<ul><li>Competitive salary based on experience</li><li>Stable, full-time on-site role</li><li>Opportunity to work in a structured accounting environment</li><li>Professional growth and long-term opportunity</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Do you have hands-on experience with accounting software?</li></ul>Please mention<ul><li>Have you independently handled payroll and salary processing before?</li><li>Are you comfortable preparing monthly Profit &amp; Loss (P&amp;L) reports?</li><li>Are you available for a full-time, on-site role in F-10, Islamabad?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Accountant: 2 years (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Accounts Manager

Jurixy Tech

Location: Islamabad (On-site) Job Type: Full-time Shift: Night Shift (8:00 PM &ndash; 5:00 AM, 1-hour break) Salary: PKR 70,000 &ndash; 80,000 (Based on experience)Job DescriptionJurixy is a growing digital solutions company providing E-commerce Management, SEO, Digital Marketing, and Online Store Operations for US-based clients.We are hiring an E-Commerce Customer Service &amp; Account Support Specialist with excellent English communication skills and hands-on experience handling Amazon, Walmart, and eBay seller accounts.This role requires strong customer interaction skills, marketplace knowledge, and basic experience in wholesale product hunting and listing creation.Key ResponsibilitiesCustomer Service (Primary Role)<ul><li>Handle customer inquiries via Amazon, Walmart, and eBay messaging systems.</li><li>Respond to customer messages professionally and in fluent English.</li><li>Resolve issues related to orders, returns, refunds, replacements, and delivery.</li><li>Maintain high customer satisfaction and feedback ratings.</li><li>Follow marketplace response time and communication policies.</li></ul>Marketplace Account Support<ul><li>Assist in managing Amazon, Walmart, and eBay seller accounts.</li><li>Monitor account notifications, performance metrics, and policy warnings.</li><li>Coordinate with internal teams to resolve account-related issues.</li><li>Help maintain account health and compliance.</li></ul>Wholesale Product Hunting (Support Level)<ul><li>Assist in product hunting and research for wholesale opportunities.</li><li>Analyze basic product data such as pricing, demand, and competition.</li><li>Help shortlist products suitable for Amazon &amp; Walmart marketplaces.</li></ul>Listing Creation Support<ul><li>Assist in creating and updating product listings.</li><li>Ensure accurate titles, bullet points, pricing, and product details.</li><li>Match products with existing listings where required (UPC / ASIN).</li></ul>Requirements<ul><li>Strong English speaking &amp; writing skills (Mandatory)</li><li>1&ndash;3 years of experience in:</li><li>Amazon Customer Service</li><li>Walmart Marketplace Support</li><li>eBay Customer Service</li><li>Hands-on experience handling seller accounts and buyer communication.</li><li>Basic understanding of:</li><li>Wholesale product research</li><li>Listing creation process</li><li>Marketplace policies</li><li>Ability to multitask and handle customer issues professionally.</li><li>Comfortable working in night shift (8 PM &ndash; 5 AM).</li></ul>Preferred Skills (Plus Point)<ul><li>Experience with Seller Central &amp; Walmart Seller Center tools.</li><li>Knowledge of order defect rate, late shipment, and return handling.</li><li>Experience in dispute handling and case management.</li><li>Familiarity with wholesale sourcing workflows.</li></ul>Benefits<ul><li>Competitive salary based on skills &amp; experience</li><li>Performance-based increments</li><li>Long-term career growth in eCommerce operations</li><li>Professional and supportive work environment</li><li>Exposure to US-based eCommerce marketplaces</li></ul>Experience Preference<ul><li>Amazon Customer Service: 4 years (Preferred)</li><li>Walmart Customer Support: 2&ndash;3 years (Preferred)</li><li>eBay Customer Support: 1&ndash;2 years (Preferred)</li></ul>Work Location: In-person (Islamabad)Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthExperience:<ul><li>Amazon: 3 years (Preferred)</li><li>Walmart: 2 years (Preferred)</li><li>eBay: 2 years (Preferred)</li></ul>Work Location: In person

E-Commerce Support Executive

Explore 387+ Customer operations manager islamabad in Islamabad this February. Find roles across top companies and apply now to boost your career.