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customer relations officer cro

Abacus Outsourcing

Customer Relations Officer (CRO)We are hiring dynamic Customer Service Representatives for multiple ongoing projects.Bring Updated CV and CNIC. Interviews will be conducted on the spot.<ul><li>Location: Plot No. 348-352, Street No. 5, Near Wilson, I-9/3, Islamabad, Pakistan.</li><li>Walk-in Dates: 24-12-2025 and 25-12-2025</li><li>Timings: 12:00 PM - 3:00 PM</li></ul>Roles Available: <ul><li>Inbound Calls</li><li>Local &amp; International Projects</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or above</li><li>Strong verbal communication in either English or Urdu language</li><li>Proficiency with tools like Hoot-suite, Buffer, etc.</li><li>Previous BPO or Customer relations experience is a plus</li></ul>Benefits:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth</li></ul>Working Hours:<ul><li>6 days a week</li><li>Rotational 8-hour shift</li></ul>Contact: <ul><li>Phone: 051 - 8746130</li><li>Email: hr.isb@abacus-global.com</li></ul>Job Type: Full-timePay: Rs37,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Relations Officer (CRO)

Think Higher Consultants

Job Title: Visa &amp; Immigration Officer Location: Giga Mall, DHA Phase II, Islamabad (Onsite Position)Job DescriptionWe are seeking a detail-oriented and organized Visa &amp; Immigration Officer to join our team. The successful candidate will be responsible for handling visa applications, reviewing documentation, and ensuring all processes comply with current immigration laws and policies. This is a full-time onsite position based at Giga Mall, DHA Phase II, Islamabad.Key Responsibilities<ul><li>Review and assess visa applications to ensure accuracy and completeness.</li><li>Collect and verify supporting documents according to visa category requirements.</li><li>Input and manage application data into internal systems and government portals.</li><li>Liaise with clients, applicants, embassies, and consulates as required.</li><li>Schedule appointments and coordinate interviews or biometrics where necessary.</li><li>Track application statuses and update applicants regularly.</li><li>Stay informed of changes in immigration laws and visa regulations.</li><li>Maintain accurate records and documentation for audit and compliance purposes.</li><li>Support the Visa Processing Manager with reporting and administrative tasks.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in International Relations, Business Administration, Law, or a related field.</li><li>Minimum 1&ndash;2 years of experience in visa processing, immigration services, or customer service (experience with student, work, or tourist visas preferred).</li><li>Strong knowledge of immigration rules and visa types.</li><li>Proficient in MS Office and visa processing software or platforms.</li><li>Excellent communication and interpersonal skills.</li><li>High level of accuracy and attention to detail.</li><li>Ability to work independently and in a team.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

Visa Processing Officer

Hybrid Mediaworks

<div>
 
 About the Role
 
 
 We are seeking a highly skilled
 
 Content Writer
 
 with
 
 1&ndash;2 years of professional experience
 
 who specializes in creating persuasive, high-impact content aimed at
 
 driving sales and increasing conversion rates
 
 . The ideal candidate understands user psychology, funnel strategy, and how to craft content that motivates action.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Write compelling and conversion-focused content for websites, landing pages, emails, blogs, ads, and social media.
 
 </li>
 <li>
 Craft persuasive product descriptions, value propositions, and CTAs that drive
 
 sales and conversions
 
 .
 
 </li>
 <li>
 Develop content tailored for each stage of the customer journey&mdash;awareness, consideration, and decision.
 
 </li>
 <li>
 Perform keyword research and apply SEO best practices to attract high-intent organic traffic.
 
 </li>
 <li>
 Analyze content performance using tools such as Google Analytics, Search Console, SEMrush, or Hotjar.
 
 </li>
 <li>
 Conduct A/B testing on copy, CTAs, offers, and messaging to improve overall conversion rates.
 
 </li>
 <li>
 Collaborate with marketing, product, and design teams to build targeted content campaigns.
 
 </li>
 <li>
 Stay updated with CRO (Conversion Rate Optimization), consumer behavior trends, and industry best practices.
 
 </li>
 <li>
 Ensure high content quality by maintaining brand voice, clarity, and value-driven messaging.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Journalism, Communications, or a related field (preferred).
 
 </li>
 <li>
 
 1&ndash;2 years of experience
 
 in content writing, ideally in sales-driven or conversion-focused roles.
 
 </li>
 <li>
 Strong experience in writing persuasive, sales-centric, and conversion-oriented content.
 
 </li>
 <li>
 Good understanding of CRO principles, funnel-building, user intent, and persuasive writing.
 
 </li>
 <li>
 Familiarity with analytics tools and A/B testing methodologies.
 
 </li>
 <li>
 Excellent writing, editing, and proofreading skills.
 
 </li>
 <li>
 Ability to balance creativity with data-driven decision-making.
 
 </li>
 </ul>
 
 Key Skills
 
 
 <ul>
 <li>
 Sales copywriting
 
 </li>
 <li>
 Conversion rate optimization (CRO)
 
 </li>
 <li>
 SEO and keyword strategy
 
 </li>
 <li>
 Landing page &amp; email content writing
 
 </li>
 <li>
 A/B testing &amp; performance analysis
 
 </li>
 <li>
 Funnel-based content creation
 
 </li>
 <li>
 Strong storytelling &amp; communication
 
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 At Hybrid MediaWorks, we value your growth&mdash;both personally and professionally. We offer a supportive environment with a clear and transparent career development path designed to help you achieve your goals.
 
 
 Our Benefits Include:
 
 
 <ul>
 <li>
 Competitive basic salaries with personal and team-based bonuses.
 
 </li>
 <li>
 Additional incentives and performance-based rewards.
 
 </li>
 <li>
 Regular team social events and recognition awards for outstanding achievements.
 
 </li>
 <li>
 Extra perks such as cash prizes, monthly team meetups, annual dinners, and paid leaves.
 
 </li>
 <li>
 Health insurance and additional financial bonuses.
 
 
 
 </li>
 </ul>
 
 &bull; Position Type: Remote
 
 
 
 &bull; Timing:
 
 04:00 PM to 01:00 AM
 
 
 &bull; Location:
 
 Hybrid MediaWorks, First Floor, Plot #176 Korang Road, near Rahat Bakers, I-10/3, Islamabad
 
 
 
 
</div>

Content Writer (Conversion Optimization)

Pakistan Red Crescent Society

<div><div><div><div>Posted date</div> <div>10th December, 2025</div> <div>Last date to apply</div> <div>20th December, 2025</div>
</div> 
<div><div>Country</div> <div>Pakistan</div> <div>Locations</div> <div>Islamabad</div>
</div> 
<div><div>Category</div> <div>Media</div></div></div></div><div></div>
 <div>Position Title: Social Media Officer
 
Department: Media &amp; Communication 
Organization: Pakistan Red Crescent Society (PRCS) 
Location: National Headquarters, Islamabad 
Reporting To: Deputy Director / Assistant Director

Position Overview

The Social Media Officer will work closely with the Media &amp; Communication Department to support the organization&rsquo;s digital presence across all social media platforms. The selected candidate will assist in creating, scheduling, and publishing engaging content aligned with PRCS&rsquo;s humanitarian values and communication objectives. This role provides hands-on experience in managing social media channels of a leading humanitarian organization and offers exposure to real-time communication, design, and content strategy.

Key Roles and Responsibilities
<div>
<ul><li>Responsible for planning, creating and posting daily content on PRCS&rsquo;s official social media platforms (Facebook, X, Instagram, LinkedIn, YouTube, TikTok, etc.)</li></ul>
<ul><li>Drafting captions, headlines, and hashtags for social media posts and campaigns.</li></ul>
<ul><li>Coordinate with the Media &amp; Communication team to ensure consistent branding and messaging across all channels</li></ul>
<ul><li>Maintain a regular posting schedule using a content calendar, to stay top-of-mind with your audience and keep algorithms favorable.</li></ul>
<ul><li>Monitor engagement and respond to comments and messages on social media accounts.</li></ul>
<ul><li>Stay updated on social media trends, hashtags, and best practices relevant to humanitarian communication</li></ul>
<ul><li>Developing visuals, short videos, and reels using Canva, CapCut, or other design tools, in coordination with Photographer/Videographer</li></ul>
<ul><li>Develop and share monthly performance reports (reach, engagement, followers, etc.) of social media accounts.</li></ul>
<ul><li>Help organize and document PRCS events and activities through photography and short video clips for social media coverage</li></ul>
<ul><li>Executing social media campaigns for special days, humanitarian events, and PRCS initiatives</li></ul>
<ul><li>Maintain a digital content library (photos, videos, and designs) for internal use.</li></ul>
<ul><li>Sharing of important information/posts on leadership meetings, events and engagements etc with Web Focal Person to keep organization&rsquo;s website gallery updated</li></ul>
</div>
Qualifications and Skills
<ul>
<li>BS/ Masters (16 years education) in Mass Communication/Media Studies/Public Relations or Social Sciences</li>
<li>Strong interest and exposure in social media management, digital communication, and humanitarian work</li>
<li>Professional knowledge of social media analytics and trends</li>
<li>Familiarity with design and video editing tools (Canva, CapCut, Adobe Express, etc.)</li>
<li>Excellent writing and communication skills in English and Urdu</li>
<li>Creative mindset with attention to detail</li>
<li>Ability to work in a team environment and meet deadlines</li></ul></div>

Social Media Officer

Air Aid Travels (Pvt) Ltd

Air Aid Travels (Pvt) Ltd is seeking a detail-oriented Ticketing Officer with at least one year of experience in the ticketing or travel industry. The ideal candidate demonstrates strong customer service skills and proficiency in ticketing software, including Sabre and Amadeus reservation systems. This role requires excellent communication skills and the ability to efficiently manage reservations and ticket issuance to enhance customer satisfaction. The Ticketing Officer will work independently and ensure all travel ticketing processes comply with company policies and industry standards.<ul><li>Use ticketing systems such as Sabre and Amadeus to create, change, and cancel reservations accurately.</li><li>Communicate effectively with customers to understand their travel needs and provide appropriate ticketing options.</li><li>Manage customer inquiries and resolve ticketing-related issues promptly, ensuring high customer satisfaction.</li><li>Maintain accurate records of reservations, ticket issuance, and payment transactions following company guidelines.</li><li>Coordinate with airlines and other travel service providers to confirm ticket availability and resolve discrepancies.</li><li>Stay updated with industry regulations, fare rules, and promotional offers to advise customers correctly.</li><li>Assist in handling special requests such as group bookings, ticket refunds, and reissues.</li><li>Ensure compliance with company policies and procedures in all ticketing activities.</li><li>Support the sales team by providing accurate fare information and ticketing details when needed.</li><li>Continuously improve knowledge of new ticketing software updates and reservation system functionalities.</li></ul>Job Type: Full-timePay: From Rs35,000.00 per monthWork Location: In person

Travel Agent

Sukh Chayn Residence

<div>
 
 Sukh Chayn Residence Islamabad is hiring
 
 
 
 
 
 Position: Front Desk Officer
 
 
 
 
 
 Location: F-10 Markaz Islamabad
 
 
 
 
 
 The Front Desk Officer role is a full-time on-site position located in Islamabad. The officer will be responsible for managing the front desk, handling receptionist duties, providing excellent customer service to residents and guests, managing office equipment, and assisting with general office administration tasks.
 
 
 
 
 
 As the welcoming face of Sukh Chayn Residence Islamabad, this role plays a pivotal part in creating positive first impressions. We are looking for an individual with a warm and approachable demeanor, combined with keen perception and unwavering professionalism. The ideal candidate will excel in customer service, ensuring that all visitors receive the utmost assistance and accurate information.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Warmly greet and welcome all guests, fostering a hospitable atmosphere.
 </li>
 <li>
 Maintain a tidy and well-organized front desk.
 </li>
 <li>
 Handle inquiries and address concerns, effectively forwarding complex issues to relevant departments such as Administration, Marketing, and Maintenance.
 </li>
 <li>
 Professionally manage phone calls.
 </li>
 <li>
 Reach out to clients/residents via outbound calls, emails and messages to remind customers of upcoming or overdue payments.
 </li>
 <li>
 Oversee various clerical and administrative tasks, including file management and data recording.
 </li>
 <li>
 Receive incoming mail, packages, and other deliveries, ensuring their proper distribution.
 </li>
 <li>
 Prepare outgoing correspondence, packages, and parcels.
 </li>
 <li>
 Efficiently manage email correspondence, sorting and forwarding messages as needed.
 </li>
 <li>
 Provide vital support to the Marketing, Finance, Admin &amp; Project Department in various tasks.
 </li>
 <li>
 Issue key cards to clients, residents &amp; guests ensuring secure and accurate access to the building.
 </li>
 <li>
 Utilize front desk management software and Customer Relationship Management (CRM) systems to maintain resident information and facilitate efficient operations.
 </li>
 <li>
 Be ready to take on additional responsibilities as assigned.
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Intermediate or Bachelor&rsquo;s degree
 </li>
 <li>
 Strong interpersonal skills, including the ability to effectively communicate with diverse groups of people
 </li>
 <li>
 Proficiency in English communication is mandatory.
 </li>
 <li>
 Minimum 3-4 Years of prior experience in receptionist duties, preferably in a hotel or residential setting
 </li>
 <li>
 Familiarity with essential software, including Microsoft Word, Excel, Outlook, Microsoft PowerPoint, and Adobe Acrobat.
 </li>
 <li>
 Experience with office equipment, including multi-line phone systems.
 </li>
 <li>
 Knowledge of front desk management software and CRMs for efficient data management.
 </li>
 </ul>
 
 
 
 
 Key Skills and Competencies
 
 <ul>
 <li>
 Adaptability: Capable of adjusting to changing circumstances and tasks.
 </li>
 <li>
 Calm Demeanor: Maintain composure and professionalism, even in high-pressure situations.
 </li>
 <li>
 Multitasking: Effectively manage and prioritize multiple responsibilities.
 </li>
 <li>
 Planning and Organizing Skills: Ensure tasks are completed efficiently and in a well-organized manner.
 </li>
 <li>
 High Energy Level: Bring enthusiasm and positivity to the role.
 </li>
 <li>
 Flexibility: Willing to adapt and take on various duties as needed.
 </li>
 </ul>
 
 
 
 
 Front Desk Officers will have rotational shifts
 
 
 
 
 
 If you are a dedicated and customer-oriented professional, we invite you to join our team as our Front Desk Officer. Your role will be instrumental in leaving a lasting positive impression on our visitors and residents.
 
 
 
 
 
 Job Type: Full-time
 
 
 
 
 
 Pay: PKR 70,000 -
 
 PKR 80,000
 
 
</div>

Front Desk Officer

Tig Technologies PVT LTD

Job Title: HR &amp; AdminLocation: Islamabad Job Type: Full-TimeCompany: Tig Technologies Pvt LtdAbout the Role::We are looking for a proactive and well-organised HR &amp; Admin Officer to join our team. The ideal candidate will handle day-to-day HR operations and administrative tasks, This role requires someone who is responsible, detail-oriented, and capable of managing multiple tasks at once.Key ResponsibilitiesHuman Resources<ul><li>Assist in recruitment processes including job postings, screening, scheduling interviews, and onboarding.</li><li>Maintain employee records and update HR databases.</li><li>Process payroll inputs, attendance tracking, and leave management.</li><li>Support employee relations by handling queries professionally.</li><li>Prepare HR letters, contracts, and documentation when required.</li><li>Assist in performance management and evaluation processes.</li><li>Ensure compliance with company policies and HR best practices.</li></ul>Administration<ul><li>Manage office operations, supplies, and vendor coordination.</li><li>Maintain files, documentation, and administrative systems.</li><li>Oversee facility management tasks, including maintenance requests.</li><li>Organize meetings, schedule appointments, and support daily office activities.</li><li>Handle communication with internal departments and external parties.</li><li>Ensure a clean, organized, and professional office environment.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in HR, Business Administration, or a related field (Preferred).</li><li>1&ndash;3 years of experience in HR or Admin roles.</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint).</li><li>Ability to multitask and work independently.</li><li>Strong organizational and problem-solving abilities.</li><li>Knowledge of basic HR laws and practices is a plus.</li></ul>What We Offer<ul><li>Competitive salary package.</li><li>Friendly and professional working environment.</li><li>Growth and learning opportunities.</li><li>Exposure to both HR and administrative functions.</li></ul>How to ApplyInterested candidates are encouraged to apply through Indeed or email their CV to recruitmentpk@theinsolvencygroup.co.uk.Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>HR/Admin: 1 year (Preferred)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

HR/Admin

Explore 380+ Customer relations officer cro in Islamabad this December. Find roles across top companies and apply now to boost your career.