customer logistics development specialist Jobs in Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo Egypt

customer logistics development specialist

customer service representative Jobs in Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo Egypt

customer service representative

acquiring relationship manager Jobs in Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo Egypt

acquiring relationship manager

contract management specialist Jobs in Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo Egypt

contract management specialist

customer account specialist Jobs in Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo Egypt

customer account specialist

customer relationship management specialist

Confidential Careers

<div>
 
 
 Role Overview:
 
 
 
 The CRM Specialist will build and manage customer journeys through WebEngage,
 
 
 focusing on personalization for Saudi audiences. This role merges data analytics with cultural emotion, designing automated experiences that feel exclusive and meaningful.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Create and automate omnichannel campaigns (email, WhatsApp, SMS, web push) in WebEngage.
 </li>
 <li>
 Develop audience segmentation based on behavior, frequency, and cultural moments.
 </li>
 <li>
 Plan campaigns around Saudi events: Ramadan, Eid, National Day, gifting seasons.
 </li>
 <li>
 Maintain CRM data integrity and optimize engagement workflows.
 </li>
 <li>
 Design personalized lifecycle campaigns: welcome flows, cart recovery, loyalty, and win-back.
 </li>
 <li>
 Partner with creative teams to craft emotionally resonant Arabic messages.
 </li>
 <li>
 Monitor metrics: CTR, open rate, retention, repeat purchase rate.
 </li>
 <li>
 Integrate CRM data with analytics and ad performance tracking.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 3&ndash;5 years of CRM experience, with WebEngage expertise (required).
 </li>
 <li>
 Strong grasp of Saudi communication tone and consumer behavior.
 </li>
 <li>
 Skilled in HTML email templates, automation logic, and A/B testing.
 </li>
 <li>
 Experience with D2C or luxury e-commerce brands.
 </li>
 <li>
 Data-driven, precise, and culturally sensitive in execution
 </li>
 </ul>
</div>

Customer Relationship Management Specialist

L'Oréal

<div>
 
 Job Description:
 
 The 3PL Logistics Manager is responsible for strategically managing and overseeing all third-party logistics (3PL) operations related to warehousing, inventory management, co-packing, and distribution. This role ensures the efficient, compliant, and cost-effective flow of L'Or&eacute;al products from receipt to final delivery, aligning with the company's "Future-Fit Ready" and business growth ambitions. The manager leads a dedicated team to maintain high operational standards, foster strong 3PL partnerships, and drive continuous improvement across the logistics network.
 
 
 
 Key Accountabilities &amp; Responsibilities
 
 
 
 
 I. 3PL Relationship &amp; Performance Management:
 
 
 
 <ul>
 <li>
 Strategic Partnership: Develop and maintain a strong, collaborative, and results-oriented relationship with the 3PL provider(s).
 </li>
 <li>
 SLA &amp; KPI Management: Define, monitor, and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for 3PL operations, ensuring adherence to agreed service levels, quality standards, and efficiency targets.
 </li>
 <li>
 Performance Reviews: Conduct regular business reviews with 3PL partners to assess performance, discuss improvement areas, and ensure strategic alignment.
 </li>
 <li>
 Contract Management: Oversee 3PL contract adherence, scope management, and contribute to contract negotiations and renewals.
 </li>
 <li>
 Cost Management: Monitor and control 3PL-related costs, identify cost-saving opportunities, and ensure budget compliance without compromising service quality.
 
 
 </li>
 </ul>
 
 II. Warehouse Operations &amp; Inventory Management
 
 
 
 <ul>
 <li>
 Operational Oversight: Ensure efficient and accurate inbound receiving, put-away, storage, picking, packing, and outbound dispatch processes at the 3PL warehouse(s).
 </li>
 <li>
 Inventory Accuracy: Drive initiatives and work closely with the Stock Controller to maintain high levels of inventory accuracy (cycle counting, physical inventory, discrepancy resolution).
 </li>
 <li>
 Space Optimization: Collaborate with the 3PL to optimize warehouse layout, storage utilization, and material handling processes.
 </li>
 <li>
 Product Quality &amp; Safety: Ensure compliance with L'Or&eacute;al's quality standards, safety regulations, and good manufacturing practices (GMPs) within 3PL warehouse operations.
 
 
 </li>
 </ul>
 
 III. Distribution &amp; Transportation Management
 
 
 
 <ul>
 <li>
 Last-Mile Excellence: Oversee the effective management of primary and secondary distribution channels, ensuring timely, complete, and damage-free delivery to customers.
 </li>
 <li>
 Route Optimization: Work with the 3PL and the W&amp;D Supervisor to optimize transportation routes and methods, enhancing delivery efficiency and reducing costs.
 </li>
 <li>
 Customer Service: Ensure that 3PL distribution activities meet or exceed customer service expectations, proactively addressing and resolving delivery issues.
 
 
 </li>
 </ul>
 
 IV. Team Leadership &amp; Development
 
 
 
 <ul>
 <li>
 Guidance &amp; Mentorship: Lead, mentor, and develop a team of direct reports (Stock Controller, Master Data &amp; Co-packing Specialist, W&amp;D Supervisor).
 </li>
 <li>
 Performance Management: Set clear objectives, provide regular feedback, conduct performance appraisals, and support professional growth for team members.
 </li>
 <li>
 Resource Allocation: Effectively allocate team resources to maximize productivity and meet operational demands.
 
 
 </li>
 </ul>
 
 V. Data Management &amp; Co-packing
 
 
 
 <ul>
 <li>
 Master Data Integrity: Partner with the Master Data &amp; Co-packing Specialist to ensure accurate and up-to-date master data within logistics systems, crucial for seamless operations.
 </li>
 <li>
 Co-packing Management: Oversee the planning, execution, and quality control of co-packing activities performed by the 3PL, ensuring product readiness for market.
 
 
 </li>
 </ul>
 
 VI. Continuous Improvement &amp; Innovation
 
 
 
 <ul>
 <li>
 Process Optimization: Identify opportunities for process improvements, automation, and technology adoption within 3PL operations to enhance efficiency and effectiveness.
 </li>
 <li>
 Future-Fit Ready: Contribute to strategic initiatives that align 3PL operations with L'Or&eacute;al's future supply chain vision, embracing innovation and agility.
 </li>
 <li>
 Data Analysis: Utilize logistics data and analytics to gain insights, identify trends, and make data-driven decisions to optimize performance.
 
 
 </li>
 </ul>
 
 VII. Compliance, Risk &amp; Sustainability
 
 
 
 <ul>
 <li>
 Regulatory Adherence: Ensure all 3PL activities comply with local, national, and international logistics regulations, customs requirements, and L'Or&eacute;al policies.
 </li>
 <li>
 Risk Mitigation: Identify potential operational risks within 3PL processes and implement mitigation strategies.
 </li>
 <li>
 Sustainability: Champion sustainable logistics practices within the 3PL network where applicable (e.g., carbon footprint reduction, waste management).
 
 
 </li>
 </ul>
 
 VIII. Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Internal Stakeholders: Collaborate closely with Sales, Marketing, Planning, Customer Service, Regulatory, IT, and Finance teams to ensure logistics operations support overall business objectives.
 </li>
 <li>
 Business Growth Enabler: Act as a key enabler for business growth by ensuring a robust, scalable, and responsive logistics infrastructure.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Relevant qualifications in supply chain management, Logistics, Business, or a related field.
 </li>
 <li>
 5 &ndash; 7 years of experience, min 1 year in similar position.
 </li>
 <li>
 Proven experience managing 3PL relationships in FMCG or similar industry.
 </li>
 <li>
 Strong understanding of third party logistics management and temperature-sensitive products.
 </li>
 <li>
 Expertise in SAP MM and SD modules for inventory and order management.
 </li>
 <li>
 Strong Team leadership skills.
 </li>
 <li>
 Familiarity with dangerous goods classifications and handling protocols.
 </li>
 <li>
 Ability to interpret technical inventory terminology and logistics data.
 </li>
 <li>
 Track record of ensuring compliance within warehousing / 3PL management.
 </li>
 <li>
 Department: Supply Chain / Logistics Reports To: Physical distribution manager
 
 
 </li>
 </ul>
 
 Direct Reports
 
 
 
 <ul>
 <li>
 Stock Controller
 </li>
 <li>
 Master Data &amp; Co-packing Specialist
 </li>
 <li>
 Warehouse &amp; Distribution Supervisor
 </li>
 </ul>
</div>

3PL Manager (Warehouse & Distribution)

Magnet

<div>
 
 
 Job Summary
 
 
 
 The
 
 Sales Specialist
 
 is responsible for generating new business opportunities and driving revenue growth across Egypt and the MENA region. The role focuses on selling professional and HR-related services, building lasting client relationships, and ensuring customer satisfaction while achieving individual and team sales targets.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and implement effective sales strategies to achieve business objectives and revenue targets.
 </li>
 <li>
 Identify and pursue new clients through networking, cold calls, referrals, and partnerships.
 </li>
 <li>
 Present and promote the company&rsquo;s services to potential clients in a professional and consultative manner.
 </li>
 <li>
 Manage the entire sales cycle &mdash; from lead generation to deal closure.
 </li>
 <li>
 Negotiate contracts and close agreements to maximize profits and ensure client satisfaction.
 </li>
 <li>
 Maintain long-term relationships with existing clients, ensuring ongoing engagement and retention.
 </li>
 <li>
 Collaborate with internal teams to tailor solutions that meet client needs.
 </li>
 <li>
 Track and report on sales activities, pipeline status, and performance metrics using CRM systems.
 </li>
 <li>
 Stay updated on HR market trends, industry developments, and competitor activities.
 </li>
 <li>
 Support marketing and business development initiatives, including campaigns and client events.
 </li>
 </ul>
 
 
 
 
 
 Minimum Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, HR, or a related field.
 </li>
 <li>
 1&ndash;3 years of experience in B2B sales, preferably in HR services, consulting, or other professional services.
 </li>
 <li>
 Proven ability to meet or exceed sales targets.
 </li>
 <li>
 Strong communication, presentation, and negotiation skills.
 </li>
 <li>
 Relationship-oriented with the ability to engage decision-makers and key stakeholders.
 </li>
 <li>
 Highly motivated, target-driven, and proactive in identifying opportunities.
 </li>
 <li>
 Excellent organizational and time-management skills.
 </li>
 <li>
 Proficiency in CRM systems and MS Office Suite (Excel, Word, PowerPoint, Outlook).
 </li>
 <li>
 Fluency in English and Arabic (spoken and written).
 </li>
 <li>
 Ability to work effectively under pressure and manage multiple priorities.
 </li>
 </ul>
 
 
</div>

Sales Specialist

Abu Dhabi Islamic Bank - Egypt

<div>
 
 The Corporate Fundraising Specialist is responsible for securing financial and in-kind support from corporations and business partners. This role involves developing and maintaining strong relationships with corporate donors, creating tailored fundraising proposals, managing sponsorship packages, and ensuring donor stewardship. The specialist will collaborate closely with internal teams (communications, programs, and finance) to align corporate giving with organizational priorities and impact goals.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Identify, research, and engage potential corporate donors and partners.
 </li>
 <li>
 Develop customized sponsorship and partnership proposals.
 </li>
 <li>
 Build long-term strategic relationships with corporations aligned with the organization&rsquo;s mission.
 </li>
 <li>
 Meet or exceed annual corporate fundraising targets.
 </li>
 <li>
 Negotiate sponsorship and cause-marketing agreements.
 </li>
 <li>
 Leverage corporate social responsibility (CSR) trends to position the organization as a partner of choice.
 </li>
 <li>
 Manage a portfolio of corporate accounts, ensuring regular communication and stewardship.
 </li>
 <li>
 Deliver impact reports, recognition activities, and visibility opportunities for corporate donors.
 </li>
 <li>
 Organize donor engagement events, site visits, and networking opportunities.
 </li>
 <li>
 Work with communications and marketing teams to create co-branded campaigns.
 </li>
 <li>
 Coordinate with finance and programs teams to track donor commitments, deliverables, and reporting.
 </li>
 <li>
 Provide input for annual fundraising strategy and budgets.
 </li>
 <li>
 Maintain accurate records in donor databases/CRM systems.
 </li>
 <li>
 Track KPIs (funds raised, donor retention, new partnerships).
 </li>
 <li>
 Prepare regular reports for senior management and the board.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Fundraising, Nonprofit Management, or related field.
 </li>
 <li>
 2&ndash;4 years of experience in fundraising, corporate partnerships, business development, or sales (nonprofit sector experience preferred).
 </li>
 <li>
 Proven ability to secure and grow corporate partnerships.
 </li>
 <li>
 Strong relationship-building, negotiation, and networking skills.
 </li>
 <li>
 Excellent written and verbal communication; ability to craft compelling proposals.
 </li>
 <li>
 Project management and organizational skills, with attention to detail.
 </li>
 <li>
 Proficiency in MS Office and donor CRM/database systems.
 </li>
 <li>
 Results-oriented with a track record of meeting revenue targets.
 </li>
 <li>
 Strategic thinker with entrepreneurial drive.
 </li>
 <li>
 Team player with ability to collaborate across departments.
 </li>
 <li>
 High integrity, professionalism, and donor-centric mindset.
 </li>
 </ul>
 
 
</div>

Corporate Fundraising Specialist - ADIB Charity

AESG

<div>
 AESG is an international specialist consultancy, engineering, and advisory firm, with offices across the UK, UAE, Saudi Arabia, South Africa, Australia, Egypt and Singapore dedicated to help solve our clients greatest challenges, through collaboration, innovation, and advanced technical solutions. With unparalleled experience, gained from working on hundreds of projects, our multi-disciplinary team of Architects, Planners, Engineers, Scientists, Modelers and Project Managers work alongside our clients to deliver effective solutions that stand the test of time.
 
 
 
 Job Description
 
 
 
 Due to the continuing success and growth of our team, this fantastic opportunity has opened up at our award-winning specialist consultancy, engineering and advisory firm.
 
 
 At AESG we are looking for an Associate Consultant - Sustainability to be based in Cairo and work alongside our other specialist disciplines. This role offers an excellent opportunity for an experienced and motivated sustainability specialist seeking professional development within a growing and ambitious company with a unique service offering.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Contribute to the overall direction, strategy and success of AESG as part of the company leadership team
 </li>
 <li>
 Independently manage complex projects and resolve complex project issues
 </li>
 <li>
 Assist and supervise Senior Consultants / Consultants
 </li>
 <li>
 Mentorship and line management
 </li>
 <li>
 Support the commercial success and stability of the division
 </li>
 <li>
 Ensure the successful delivery of projects to exemplary levels of quality
 </li>
 <li>
 Lead and implement AESG business development within the sector of expertise
 </li>
 <li>
 Provide thought leadership in the division and industry as a whole
 </li>
 <li>
 Support the development of procedures to improve division function and efficiency
 </li>
 <li>
 Support divisional financial management, contracts management, business development and marketing
 
 
 
 </li>
 </ul>
 
 The ideal candidate fits the below profile:
 
 
 
 <ul>
 <li>
 Motivated and Self-driven (Entrepreneurial Outlook)
 </li>
 <li>
 Committed to Technical Excellence
 </li>
 <li>
 Good relationship builders (internal and external)
 
 
 
 </li>
 </ul>
 
 Must have/be:
 
 
 
 <ul>
 <li>
 Ideally qualified to MSc degree level with relevant academic or with post academic professional qualifications to carry out the role.
 </li>
 <li>
 Generally, a minimum of 8-12 years of professional experience.
 </li>
 <li>
 At least 5 years in a supervisory / leadership role.
 
 
 
 </li>
 </ul>
 
 Why join AESG?
 
 
 
 AESG is a multidisciplinary specialist consultancy, offering a consultancy service and work environment like no other.
 
 
 Through our world-class reputation for innovative thinking, pushing projects to outperform expectations through smart application of planning, engineering and architectural solutions, our project portfolio includes some of the worlds most forward-thinking and exciting new developments.
 
 
 The success of our company is built on the success of individuals. Our ability to achieve what we have is because our staff are driven, passionate and love what they do.
 
 
 
 As an employee of AESG you can expect:
 
 
 
 <ul>
 <li>
 A huge amount of freedom for our high-performing employees
 </li>
 <li>
 Great career opportunities as the company continues to grow, with access to huge variety of projects and incredible clients
 </li>
 <li>
 Working on some of the worlds leading developments and tackling our clients greatest challenges
 </li>
 <li>
 Commitment in building on your areas of specialism and focal interest points, supporting your professional development through a structured training and mentorship program
 </li>
 <li>
 Highly collaborative approach across the different technical service offerings
 </li>
 <li>
 Promotion of the importance of health and well-being of the team, including team building fitness activities, social events and the provision of a healthy work environment
 </li>
 <li>
 To be part of a dynamic and motivated team with an amazing team culture
 
 </li>
 </ul>
</div>

Associate Consultant - Sustainability

The Coca-Cola Company

<div>
 
 Ob Summary
 
 
 
 The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers&rsquo; requirements in a consistent, efficient and reliable manner. The role requires a good level of understanding of overall Customer Services (CS) and CPS processes, with a minimum of 3 years&rsquo; experience in a similar role.
 
 
 This role requires interaction with all internal stakeholders that impact customer supply, it is a key aspect of the overall CS function creating global standards, implementing good governance of existing processes, driving process improvements and maintaining effective management of the operational CS activities. The role also involves the development and execution of an effective customer satisfaction programme that will include customer surveys, VOC activities, etc. on a regular basis.
 
 
 A key part of the role is to work with the CS team to drive improvements in current activities to create efficiencies and drive productivity.
 
 
 This role also includes the direct customer account management for customers that are not managed through the Customer Account Specialist (CAS) role and will in some plants be involved in the back-up of the Product Commercialisation role.
 
 
 
 Key Duties/Responsibilities
 
 
 
 Order and Forecast Management: (35%)
 
 
 <ul>
 <li>
 The receipt and management of all customer orders (Concentrate, DPS and Finished Goods), the entry of these into SAP, the follow through on availability issues with internal departments and handover of these to the CAS. Delivery creation will also be required in some aspects of this role. (30%)
 </li>
 <li>
 The entry of customer supplied forecasts into the APO system for subsequent loading into SAP, the verification that the data is as supplied by the customer when entered into the system. (5%)
 </li>
 <li>
 Evaluate ATP &amp; OTIF issues and work with the Supply Management team, Customer Account Specialists and Demand Planners to ensure all issues are resolved and long term corrective actions put in place to reduce repeats.
 
 
 </li>
 </ul>
 Documentation Management: (25%)
 
 
 <ul>
 <li>
 The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements. (20%)
 </li>
 <li>
 The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting. (5%)
 
 
 </li>
 </ul>
 Process improvement and standardisation: (15%)
 
 
 <ul>
 <li>
 Lead process standardization and improvements under CS Operations role. Work with SAP team for any SAP improvements or changes impacting customer data, orders or forecast.
 </li>
 <li>
 Coordinate, lead and support projects that will positively impact CS transactional processes to drive productivity improvement with visible financial and FTE benefits.
 </li>
 <li>
 Develop process improvements based on OE methods and drive continuous improvement.
 </li>
 <li>
 Support the implementation of new supply chains and business models, working to integrate these into normal CPS business.
 
 
 </li>
 </ul>
 Complaint management and customer satisfaction: (15%)
 
 
 <ul>
 <li>
 Log all customer related complaints, queries and OTIF issues into SAP. Track and trend customer concerns / complaints, to facilitate development of corrective actions. Follow-up with internal stakeholders to ensure timely closure out of issues.
 </li>
 <li>
 Coordinate and track customer feedback through surveys, VOC activities, etc. on a regular basis. Compile reports and analyse once data is available. Track and coordinate actions from internal stakeholders.
 </li>
 <li>
 A key requirement in regard to all the responsibilities of this role is the development of a very effective working relationship with the CS Specialists in supporting customer requirements and requests in a timely and effective manner.
 
 
 </li>
 </ul>
 Other activities: (10%)
 
 
 <ul>
 <li>
 Lead and coordinate the CS processes to support Business Continuity Planning and Supply Point Shift execution,
 </li>
 <li>
 MRB coordination within the CS team and development of reports for monthly provision management.
 </li>
 <li>
 This role will also involve direct customer account management for customers not managed by CAS and small transactional customers. Plus the backing up of the Product Commercialisation team in some locations.
 </li>
 <li>
 The role also requires the person to train new team members on the above tasks, as well as developing the relevant training material for CS Shared Services.
 
 
 </li>
 </ul>
 
 Related Job Requirements/ Qualifications
 
 
 
 <ul>
 <li>
 Good knowledge and understanding of the SAP Sales &amp; Distribution Module
 </li>
 <li>
 Good understanding of Business Warehouse workbooks used by CS.
 </li>
 <li>
 Product &amp; process knowledge of manufacturing plants
 </li>
 <li>
 Supply chain and logistics knowledge
 </li>
 <li>
 Networking and influencing skills&ndash; with the ability to communicate and collaborate with diverse groups of people
 </li>
 <li>
 Customer knowledge &ndash; be able to understand multiple customer requirements for order and documentation management
 </li>
 <li>
 Computer Skills &ndash;Advanced Microsoft Excel, Word and Power Point
 </li>
 <li>
 Problem Solving &amp; analytical Skills.
 </li>
 <li>
 Language requirements - Business proficiency in English is a requirement.
 </li>
 <li>
 Reliability &ndash; the ability to provide what is promised, dependably and accurately.
 
 
 </li>
 </ul>
 
 Educational Requirements
 
 
 
 <ul>
 <li>
 University/Bachelor degree or diploma in a Supply Chain or Business discipline. Other qualifications may be considered if supported by appropriate work experience.
 </li>
 <li>
 1-3 years&rsquo; experience in a Customer service, supply-chain or other relevant function.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 Refrigeration Systems; Detail-Oriented; Technical Support; Computer Literacy; Troubleshooting; HVAC Systems; Equipment Installations; Customer Service; Oral Communications
</div>

Customer Account Specialist

<div>
 
 
 
 JOB PURPOSE
 
 
 
 
 Acts as a single point relationship management of the bank for the high net worth customers in the priority Mortgage Real Estate Finance,provides Professional financial and Mortgage Real Estate advises/solutions and perform funds management and planning services for portfolio of " Mortgage Real Estate" customers in addition to increasing the number of Mortgage Real Estate customers, retaining and increasing the loyalty of current customers by providing high quality service to them and resolving their complaints, and cross sells various products and services.
 
 
 
 
 
 
 
 KEY ACCOUNTABILITIES
 
 
 
 <ul>
 <li>
 Driving priority banking growth and delivering exceptional portfolio targets performance by identifying and meeting customer needs through selling a range of ADIB Mortgage Real Estate Finance products and acting as an advisor to mass affluent customers.
 </li>
 <li>
 Managing a portfolio of all banking customers and offering full range of Mortgage Real Estate Finance services .in order to achieve revenue goals and portfolio growth targets across a range of products and services for a specific per-defined set of customers to create a profitable durable relationship
 </li>
 <li>
 Achieve volume and revenue goals via the combination of customer acquisition and relationship widening; in addition to growing network of clients through using diverse sources.
 </li>
 <li>
 Focusing exclusively on priority banking clients (Mortgage Real Estate Finance).
 </li>
 <li>
 Offering Bulk Mortgage finance deals to Payroll accounts.
 </li>
 <li>
 Actively identify new customers, grow affluent customer&rsquo;s portfolio by introducing higher number of 'NTB' &lsquo;new to bank&rsquo; affluent customers.
 </li>
 <li>
 Visiting potential clients for Mortgage Real Estate Finance products and preparing presentations for potential clients to present ADIB priority products to enhance sales.
 </li>
 <li>
 Enhancing existing customer&rsquo;s relationship and their needs to be reflected into each customer&rsquo;s plan.
 </li>
 <li>
 Achieving a monthly Mortgage Real Estate Finance target in addition to an aggressive Upgrade target
 </li>
 <li>
 Responsible for the growth, product management, &amp; profitability of ADIB Priority Proposition across the ADIB Bank Egypt .
 </li>
 <li>
 Deliver world class customer service practices and ensure adherence to ADIB Service standards
 </li>
 <li>
 Ensure that customers are directed to the most appropriate service delivery channel to meet their needs.
 </li>
 <li>
 Own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Ensure handling &amp; covering all customers&rsquo; requests/ inquiries to deliver services excellency
 </li>
 <li>
 Maintain sales performance statistics for management information usage.
 </li>
 <li>
 Building the business, deepening relationships and effectively executing the sales process.
 </li>
 <li>
 Provide the assigned portfolio of affluent customers with personalized service; so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty.
 </li>
 <li>
 Maintain a superior customer service experience including per-emptying issues and proactive servicing.
 </li>
 <li>
 Ensure delivery of customer promise and practice brand values, continue to maintain and improve the quality of service offered.
 </li>
 <li>
 Follow up with others, departments, pipeline credit/ operations/ legal dept. on pending cases.
 </li>
 <li>
 Ensure the implementation of all Bank policies / procedures / compliance requirements are in place.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Minimum Qualifications:
 
 
 
 
 
 
 
 <ul>
 <li>
 University/Collage Degree.
 </li>
 <li>
 1-3 years of sales experience in real estate or Mortgage finance sector.
 </li>
 </ul>
 
 
</div>

Mortgage Relationship Manager

Explore 769+ Customer relationship management specialist in Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo Egypt this November. Find roles across top companies and apply now to boost your career.