guest relations manager Jobs in Abu Dhabi

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customer experience manager Jobs in Abu Dhabi

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customer experience manager - real estate Jobs in Abu Dhabi

customer experience manager - real estate

customer relationship manager

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities:
 
 
 <ul>
 <li>
 To achieve or exceed agreed core product sales targets to build new customer base for FAB
 </li>
 <li>
 To promote the sales of Core Product in assigned area or work
 </li>
 <li>
 To build and maintain effective business relationship with customers
 </li>
 <li>
 To assist in conducting promotional activities, meetings and road shows in the assigned area to achieve the budgeted sales volumes
 </li>
 <li>
 To ensure the submitted customer applications and documentations are complete and error free
 </li>
 <li>
 To follow up for Document discrepancies which have been approved as Deferrals
 </li>
 <li>
 Minimize errors and act upon them for correction and re-submission if any.
 </li>
 <li>
 To provide sales MIS to line manager/Area Head on regular basis.
 </li>
 <li>
 To provide ongoing customer / market feedback to line manager/area head to improve business
 </li>
 <li>
 To provide Sales DSR to Sales Manager on Regular Basis.
 </li>
 <li>
 To ensure high level of customer service while handling business proceedings.
 </li>
 <li>
 To adhere code of conduct &amp; ethics while performing required duties especially while doing the Authentications of KYC documents.
 </li>
 <li>
 To capitalize on-cross selling opportunities
 </li>
 <li>
 To perform duties of Team Leader in his absence if assigned so
 </li>
 <li>
 To recommend customer applications which are considered good credit risk and as per FAB policy.
 </li>
 <li>
 Requires good convincing and negotiating skills in view of complexity in the relevant product
 </li>
 <li>
 Be aware of competition and suggest changes for product improvements
 </li>
 <li>
 Maintain effective business relationship with all branches and internal departments
 </li>
 <li>
 To ensure that routine problems and complaints are handled professionally and only minimal significant issues are escalated to Team Leader
 </li>
 <li>
 To be vigilant on identifying fraudulent activities/ unethical incidents while handling business requirements, any concerns should be addressed to Line manager immediately.
 </li>
 <li>
 Don&rsquo;t argue with the customers and No commitments should be given to any customer.
 </li>
 <li>
 Maintain Effective Relationships with team mates and supervisors.
 </li>
 <li>
 To ensure that the product information shared with the customer is accurate.
 </li>
 <li>
 To adhere to the Standard Operating Procedures, Policies and Service Standards of the bank.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or Preferably University Degree
 </li>
 <li>
 Desirable to have a sales diploma or certification
 </li>
 <li>
 1 to 2 years experience in selling banking products in a financial company
 </li>
 </ul>
</div>

Sales Executive - Consumer Banking Product Sales

Greenfield Marine Technologies

Job Title: Customer Success Manager Location: Abu Dhabi, UAE Company: Greenfield Marine Technologies Experience: 5&ndash;7 years Employment Type: Full-timeAbout Greenfield Marine TechnologiesGreenfield Marine Technologies is a fast-growing Abu Dhabi&ndash;based startup focused on delivering innovative solutions for the marine and maritime sectors. We combine technology, sustainability, and operational excellence to support our clients in achieving safer, cleaner, and more efficient marine operations.We are looking for a versatile and proactive Customer Success Manager who can drive customer satisfaction while managing key administrative operations that support the business.Role OverviewThis role combines Customer Success responsibilities with Administrative &amp; Operational support, ideal for a well-organized professional who enjoys building strong relationships, improving processes, and wearing multiple hats in a dynamic startup environment.The ideal candidate will ensure our customers are successful with our solutions while also managing day-to-day internal tasks, documentation, coordination, and operational workflows.Key ResponsibilitiesCustomer Success Responsibilities (Primary)<ul><li>Serve as the main point of contact for customers post-sale, ensuring seamless onboarding, training, and adoption of solutions.</li><li>Build strong client relationships through proactive communication and support.</li><li>Understand customer needs and collaborate with internal teams to deliver tailored solutions.</li><li>Track customer usage, satisfaction, and performance metrics; prepare reports and insights for leadership.</li><li>Manage customer renewals, upsells, and account growth opportunities.</li><li>Handle customer escalations and work cross-functionally to resolve issues quickly.</li><li>Develop customer documentation, FAQs, and best-practice guidelines.</li><li>Conduct periodic business reviews with customers to ensure continuous value delivery.</li></ul>Administrative &amp; Operational Responsibilities (Secondary but Essential)<ul><li>Oversee general administrative duties, including office coordination, scheduling, and file management.</li><li>Assist in drafting proposals, contracts, quotations, and company communications.</li><li>Support HR processes including recruitment coordination, onboarding, documentation, and leave records.</li><li>Assist in financial admin tasks (invoice follow-up, basic bookkeeping coordination with finance).</li><li>Maintain accurate databases, logs, CRM records, and internal systems.</li><li>Coordinate internal meetings, prepare meeting minutes, and follow up on action items.</li><li>Provide operational support to the CEO and leadership team as required.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in business administration, Management, Marketing, or related field.</li><li>5&ndash;7 years of combined experience in Customer Success, Account Management, or Administrative/Operations roles.</li><li>Experience in tech, marine, or startup environments preferred (not mandatory).</li><li>Strong communication, relationship-building, and problem-solving skills.</li><li>Organized, detail-oriented, and capable of managing multiple tasks simultaneously.</li><li>Proficiency in CRM tools, Microsoft Office/Google Workspace, and basic project management tools.</li><li>Ability to work independently in a fast-paced startup environment.</li></ul>Key Competencies<ul><li>Customer-focused mindset</li><li>Strong ownership and accountability</li><li>Excellent organizational and multitasking abilities</li><li>Adaptability and willingness to learn</li><li>Proactive and solution-oriented approach</li><li>Team player with strong interpersonal skills</li></ul>What We Offer<ul><li>Opportunity to grow with a high-potential marine technology startup</li><li>Collaborative and innovative work environment</li><li>Career development and cross-functional exposure</li><li>Competitive salary and benefits</li></ul>Job Type: Full-timeLocation:<ul><li>Abu Dhabi (Required)</li></ul>

Customer Success Manager

Loro Piana

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>The CDS is a collaborative, positive individual passionate about luxury sales, and customer service. The CDS will be responsible for implementing marketing strategies and CRM programs delivered from EMEA Marketing Dept. She/He will partner with the Store Manager and the Deputy Store Manager to create a high performance clienteling culture, capabilities and programs to inspire the store team to proactively build strong relationship with their guest, aimed to increase customer loyalty and life time value and relationships
</div><div><h3 class="jobSectionHeader">Job responsibilities
</h3>Clienteling
<ul><li>In partnership with the store management, the CDS will lead the daily, weekly, and monthly clienteling strategy for each Client Advisor
</li><li>Support the store staff in their performance
</li><li>He/She is responsible for the development and the improvement of the store customers&rsquo; master data: data cleaning, data maintenance, data updates, data filling, merge duplicated profiles
</li><li>Coordinate all clienteling reporting tools provided by Marketing Team for the store team to ensure data capture, frequency, and retention KPI&rsquo;s are being achieved by using the &ldquo;myTOUCH&rdquo; app for each Client Advisor.
</li><li>Be the point of reference and ambassador for the use of the &ldquo;myTOUCH&rdquo; app within the store and always ensure an increase and a better usage of the app
</li><li>Be the point of reference for EMEA Marketing team and WW Digital in store team for all events, CRM and myTOUCH project and activities
</li><li>Support on-going CRM and myTOUCH training, in the moment coaching, with existing and new Client Advisor
</li></ul></div><div><h3 class="jobSectionHeader">Profile
</h3><ul><li>3-5 years with experience in retail environment or CRM
</li><li>Comfortable with customer data analysis and database.
</li><li>MS Office efficiency: PPT, EXECEL and WORD
</li><li>Excellent interpersonal, teamworking and problem-solving skills
</li><li>Good stress management, flexibility, and adaptability
</li><li>Fluent English, both spoken and written; other languages are a plus
</li></ul></div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">LORO PIANA
 
MAISON
 
</h2><div>Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana &amp; C., the current company. Pietro&rsquo;s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world&rsquo;s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicu&ntilde;a from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company&rsquo;s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.</div></div></div></div></div></div></div>

Client Development Specialist - Abu Dhabi

Americana Foods

<div>
 
 
 DESCRIPTION:
 
 
 
 
 Customer Relationship Management:
 
 
 <ul>
 <li>
 Develop Joint Business Plans (JBPs) with assigned accounts to drive sales growth and profitability.
 </li>
 <li>
 Build and maintain strong, long-term relationships with existing clients.
 </li>
 <li>
 Ensure the timely resolution of customer complaints to maintain satisfaction and loyalty.
 </li>
 <li>
 Maintain an up-to-date list of existing and potential customers, regularly reviewing and updating this list.
 </li>
 <li>
 Prospect and acquire new customers through networking, cold calls, and lead generation.
 </li>
 <li>
 Understand the unique needs of each client, offering tailored solutions and services.
 </li>
 </ul>
 
 
 Sales Strategies &amp; Execution:
 
 
 <ul>
 <li>
 Develop and implement effective sales strategies and plans to achieve assigned sales targets and KPIs.
 </li>
 <li>
 Monitor sales performance regularly and adjust strategies as needed to meet sales objectives.
 </li>
 <li>
 Ensure the proper implementation of promotional campaigns in line with company goals.
 </li>
 <li>
 Ensure the distribution of MSL SKUs as per the sales plan for the assigned area.
 </li>
 <li>
 Ensure products are prominently displayed at customer locations and actively manage product visibility.
 </li>
 <li>
 Consistently meet or exceed sales targets, quotas, and performance metrics.
 </li>
 <li>
 Ensure full compliance with sales processes, pricing management, promotions, and merchandising standards.
 </li>
 </ul>
 
 
 Market Trends &amp; Competitors Insights:
 
 
 <ul>
 <li>
 Monitor market trends, competitor activities, and new product offerings in the food service industry.
 </li>
 <li>
 Report competitor promotions, product launches, and other market activities to inform strategic decision-making.
 </li>
 <li>
 Provide actionable insights to improve competitiveness and optimize sales strategies.
 </li>
 </ul>
 
 
 Stock Levels &amp; Logistics Coordination:
 
 
 <ul>
 <li>
 Ensure that stock levels are consistently maintained across all assigned key accounts.
 </li>
 <li>
 Liaise with the demand team to ensure safe stock availability and timely stock replenishment.
 </li>
 <li>
 Work with logistics to ensure on-time delivery and product availability, minimizing disruptions.
 </li>
 </ul>
 
 
 Cost Control &amp; Financial Management:
 
 
 <ul>
 <li>
 Monitor and control market damage, expiries, and product returns through effective stock rotation and placement.
 </li>
 <li>
 Ensure warehouse stock aging is properly managed to avoid unnecessary costs or wastage.
 </li>
 <li>
 Rationalize sales costs to maximize efficiency in relation to sales routes, transportation, and delivery costs.
 </li>
 <li>
 Follow the company's credit policies and support the collection process as per the company&rsquo;s financial guidelines.
 </li>
 <li>
 Work on the collection process according to the company&rsquo;s financial and sales policies.
 </li>
 <li>
 Assist in inventory management by ensuring effective stock rotation to reduce product expirations and damage.
 </li>
 </ul>
 
 
 Reporting &amp; Administration:
 
 
 <ul>
 <li>
 Ensure all required sales reports (daily, activity, settlement, etc.) are completed accurately and submitted on time.
 </li>
 <li>
 Maintain accurate records of all sales activities, customer interactions, and account status using the company&rsquo;s tools or other sales systems.
 </li>
 <li>
 Provide regular updates and insights to the Food Service Supervisor regarding account performance, stock levels, and customer feedback.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS, EXPERIENCE, &amp; SKILLS
 
 
 
 
 Academic and professional qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any discipline (preferably in Business, Marketing, or related fields)
 </li>
 <li>
 Fluent in English and Arabic or Hindi
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 3-5 years of experience in the UAE FMCG market.
 </li>
 <li>
 Proven experience managing local retail clients and client relationship building.
 </li>
 <li>
 Must maintain a valid driver's license.
 </li>
 </ul>
 
 
</div>

Sales Executive

<div><ul><li>Develop new customers and create gross profit.</li><li>
Prepare, submit, and follow up on quotations.</li><li>
Handle customer complaints and disputes amicably with regards to service delivery, lapses, etc.</li><li>
Partake in customer relationship management activities to improve business relationships with customers to retain and increase sales activities with customers.</li><li>
Work with customers to create solutions for their requirements to increase business.</li><li>
Conduct market research to understand industry dynamics for potential business development and understand competitor dynamics.</li></ul><ul><li>
Higher Level Education (Bachelor qualification or Certificate)</li><li>
Minimum 2-5 years of relevant experience in a similar capacity</li><li>
Freight Forwarding | Supply Chain Management Knowledge</li><li>
Prior experience in a Commercial &amp; Business development of similar industry</li><li>
Proficient knowledge of computers especially in MS Office &amp; Outlook.</li></ul></div>

Business Development Executive - Energy & Integrated Solutions

GAC Group

<div>
 
 Job Description
 
 
 
 
 <ul>
 <li>
 Develop new customers and create gross profit.
 </li>
 <li>
 Prepare, submit, and follow up on quotations.
 </li>
 <li>
 Handle customer complaints and disputes amicably with regards to service delivery, lapses, etc.
 </li>
 <li>
 Partake in customer relationship management activities to improve business relationships with customers to retain and increase sales activities with customers.
 </li>
 <li>
 Work with customers to create solutions for their requirements to increase business.
 </li>
 <li>
 Conduct market research to understand industry dynamics for potential business development and understand competitor dynamics.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 
 <ul>
 <li>
 Higher Level Education (Bachelor qualification or Certificate)
 </li>
 <li>
 Minimum 2-5 years of relevant experience in a similar capacity
 </li>
 <li>
 Freight Forwarding | Supply Chain Management Knowledge
 </li>
 <li>
 Prior experience in a Commercial &amp; Business development of similar industry
 </li>
 <li>
 Proficient knowledge of computers especially in MS Office &amp; Outlook.
 </li>
 </ul>
</div>

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Business Expert, you&rsquo;re part of a team that&rsquo;s passionate about helping businesses succeed. You create owners by connecting with new and existing business customers to identify opportunities, propose solutions, forecast needs, and close sales. Your knowledge of industry trends and expertise with Apple products and services - along with third-party technologies - help you to develop business solutions tailored to the needs of customers. 
 
You&rsquo;re a top sales performer who has exceptional interpersonal and influencing skills, and you&rsquo;re considered a resource to the wider store team, inspiring an environment where Apple Retail Business is a part of everyone&rsquo;s role. 
 
Description 
Establish and engage business customers by showcasing our technology and helping them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees. 
 
Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy. 
 
Serve as the go-to expert and store team mentor on business customer needs and solutions. 
 
Collaborate across the Apple Store in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers&rsquo; business needs. 
 
Lay a foundation for long-term relationships between local business customers and Apple Retail through proactive and informative engagement, exceptional service, and tailored recommendations. 
 
Maintain accurate business customer contact and relationship information in our Customer Relationship Management app so Apple has accurate business intelligence.
 
 
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Show a track record of strong performance and results. 
Communicate effectively and tailor your communication style to different audiences. 
Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure. 
Build rapport and work effectively with both internal and external customers, including business owners and executives. 
Demonstrate excellent organizational skills, the ability to set priorities, and responsiveness to customer requests.
 
Draw from a deep technical understanding of Apple products and services, both in store and online, along with expertise in business solutions and industry trends. 
Learn, navigate, and use new tools and systems. 
 
Minimum Qualifications 
You should: 
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
Have experience in retail or sales, or related work experience. 
Have experience with Apple products, services, and solutions. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Business Expert

Explore 1299+ Customer relationship manager in Abu Dhabi this December. Find roles across top companies and apply now to boost your career.

1299 customer relationship manager jobs IN Abu Dhabi

Sales Executive - Consumer Banking Product Sales

Customer Success Manager

Client Development Specialist - Abu Dhabi

Sales Executive

Business Development Executive - Energy & Integrated Solutions

Business Development Executive - Energy & Integrated Solutions

Business Expert