accounts and customer relationship officer Jobs in Abu Dhabi

accounts and customer relationship officer

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customer care executive Jobs in Abu Dhabi

customer care executive

customer happiness consultant i Jobs in Abu Dhabi

customer happiness consultant i

customer relationship manager

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities:
 
 
 <ul>
 <li>
 To achieve or exceed agreed core product sales targets to build new customer base for FAB
 </li>
 <li>
 To promote the sales of Core Product in assigned area or work
 </li>
 <li>
 To build and maintain effective business relationship with customers
 </li>
 <li>
 To assist in conducting promotional activities, meetings and road shows in the assigned area to achieve the budgeted sales volumes
 </li>
 <li>
 To ensure the submitted customer applications and documentations are complete and error free
 </li>
 <li>
 To follow up for Document discrepancies which have been approved as Deferrals
 </li>
 <li>
 Minimize errors and act upon them for correction and re-submission if any.
 </li>
 <li>
 To provide sales MIS to line manager/Area Head on regular basis.
 </li>
 <li>
 To provide ongoing customer / market feedback to line manager/area head to improve business
 </li>
 <li>
 To provide Sales DSR to Sales Manager on Regular Basis.
 </li>
 <li>
 To ensure high level of customer service while handling business proceedings.
 </li>
 <li>
 To adhere code of conduct &amp; ethics while performing required duties especially while doing the Authentications of KYC documents.
 </li>
 <li>
 To capitalize on-cross selling opportunities
 </li>
 <li>
 To perform duties of Team Leader in his absence if assigned so
 </li>
 <li>
 To recommend customer applications which are considered good credit risk and as per FAB policy.
 </li>
 <li>
 Requires good convincing and negotiating skills in view of complexity in the relevant product
 </li>
 <li>
 Be aware of competition and suggest changes for product improvements
 </li>
 <li>
 Maintain effective business relationship with all branches and internal departments
 </li>
 <li>
 To ensure that routine problems and complaints are handled professionally and only minimal significant issues are escalated to Team Leader
 </li>
 <li>
 To be vigilant on identifying fraudulent activities/ unethical incidents while handling business requirements, any concerns should be addressed to Line manager immediately.
 </li>
 <li>
 Don&rsquo;t argue with the customers and No commitments should be given to any customer.
 </li>
 <li>
 Maintain Effective Relationships with team mates and supervisors.
 </li>
 <li>
 To ensure that the product information shared with the customer is accurate.
 </li>
 <li>
 To adhere to the Standard Operating Procedures, Policies and Service Standards of the bank.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or Preferably University Degree
 </li>
 <li>
 Desirable to have a sales diploma or certification
 </li>
 <li>
 1 to 2 years experience in selling banking products in a financial company
 </li>
 </ul>
</div>

Sales Executive - Consumer Banking Product Sales

<div>
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 Generic Accountability
 
 
 
 
 
 
 
 Relationship management
 
 :
 
 
 
 
 <ul>
 <li>
 Acquiring NTB high value clients and to enhance from existing high value relationships to increase liability book of bank and increase revenue
 </li>
 <li>
 Strong engagement with clients to understand and improve their banking services.
 </li>
 <li>
 Understand client&rsquo;s requirement to increase the bank&rsquo;s wallet share
 </li>
 <li>
 Cross sell and upsell bank&rsquo;s products and services to maximize revenue
 </li>
 <li>
 Increased sales volumes/ market shares in target market.
 </li>
 <li>
 Response &amp; Turnaround Times of Customer requests &amp; processing business applications.
 </li>
 <li>
 Negotiate with internal clients and structure pricing of the GM and Cash products as per customers&rsquo; needs.
 </li>
 <li>
 Establishment of an efficient customer-focused approach representing a strong competitive edge.
 </li>
 <li>
 Increase share of high-end market and quality business within assigned segment.
 </li>
 <li>
 Establish and maintain a working rapport with customers by providing expertise in identifying their financial needs and the deployment of bank&rsquo;s products &amp; Services to the fulfilment of these needs to enhance asset base.
 </li>
 <li>
 Provide customers with accurate and timely information on products and reveal the benefits affecting their businesses.
 </li>
 <li>
 Keep customers and prospects updated on new products &amp; Services.
 </li>
 <li>
 Actively source business from prospects and follow up on sales leads within designated market segments.
 </li>
 <li>
 Plan timely visits to clients to introduce GTB and GM partners.
 </li>
 <li>
 Identify and forward sales leads to other areas in the Bank for cross-selling.
 </li>
 <li>
 Coordinate with product managers/ specialists on promoting Bank&rsquo;s products.
 </li>
 </ul>
 
 
 
 Risk Management
 
 :
 
 
 
 
 <ul>
 <li>
 Timely updating of KYC
 </li>
 <li>
 Work closely with internal departments to cover Compliance Risk, operational risk and
 </li>
 <li>
 any credit risk exposure, where applicable
 </li>
 <li>
 Prepare Credit Application (CA), analyze financial statements, and make it ready for approvals
 </li>
 <li>
 Ensure CAs for new clients and also renewals for existing clients are correctly prepared in accordance with the bank policies and regulation framework.
 </li>
 <li>
 Recognize early warning signals of unsatisfactory account conduct and pursue the collection of past due loans.
 </li>
 <li>
 Effective work processing and risk management.
 </li>
 <li>
 Assess the financial and business risks involved in lending to particular businesses, mainly by looking at the Company&rsquo;s competitive position within its industry, its strategic direction, management quality and its financial profile wherever required
 </li>
 <li>
 Perform analysis to credit worthiness and recommend appropriate credit limits.
 </li>
 <li>
 Pro-actively manage the assigned portfolio risk by ensuring timely renewal of accounts within the applicable time standards, provided all required information is available.
 </li>
 <li>
 Compliance with bank related policies and procedures, and Business Banking standards in structuring &amp; pricing of limits.
 </li>
 <li>
 Adhere and comply with bank&rsquo;s internal applicable policies and procedures as well as governing regulations issued by concerned authorities.
 </li>
 <li>
 Cooperate and facilitate work of internal audit and risk management to address gaps, and respond to audit reports within agreed deadlines
 </li>
 <li>
 Monitor money laundering activities and coordinate remedial actions with management
 </li>
 </ul>
 
 
 
 Profitability &amp; Expense Control
 
 :
 
 
 
 
 <ul>
 <li>
 Ensure effective utilization of limits in order to maximize profitability.
 </li>
 <li>
 Regularly monitor MIS reports for FX and Trade revenues &ndash; EDW Dashboard
 </li>
 <li>
 Continuously seek to increase revenue margins from customers.
 </li>
 </ul>
 
 
 
 Customer Service &amp; Service Level
 
 :
 
 
 
 
 <ul>
 <li>
 Practice high quality customer service standards
 </li>
 <li>
 Operations and process responsibilities.
 </li>
 <li>
 Contact customer service groups and processing units to ensure satisfactory service standards are met.
 </li>
 <li>
 Strick adherence to bank policies to avoid any potential fraud or against operational risks
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 Essential
 
 
 
 
 
 <ul>
 <li>
 Proven ability, with a successful record of accomplishment in driving a high-performance culture across the team delivering customer and financial objectives.
 </li>
 <li>
 Sales Management and being a team player
 </li>
 <li>
 Excellent Interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with customers and colleagues.
 </li>
 <li>
 Ability to effectively plan and organize, with tenacity to drive through results.
 </li>
 <li>
 Strong business assessment skills, particularly with regards to more complex structures and facilities with an international dimension.
 </li>
 <li>
 Leadership, performance management and team development.
 </li>
 <li>
 Strong analytical ability
 </li>
 <li>
 Visible and motivational leadership
 </li>
 <li>
 Qualification to a University Degree
 </li>
 </ul>
 
 
 
 Desirable
 
 
 
 
 
 <ul>
 <li>
 Enthusiasm for collective management and the need to drive behavioral change, with an absolute intolerance of mediocrity.
 </li>
 <li>
 Innovative with a flair of solving problems
 </li>
 <li>
 Knowledge of general and business banking including the competitive landscape, with a detailed knowledge of competitor propositions.
 </li>
 <li>
 Excellent communication skills, including written, verbal and the ability to deliver compelling presentations.
 </li>
 <li>
 Strong knowledge of SME proposition.
 </li>
 <li>
 Proven ability in identifying and meeting customer needs through a broad range of products and services.
 </li>
 <li>
 Ability to interact with all levels of stakeholders.
 </li>
 <li>
 Qualification to a Post graduate in Business Management or business administration.
 </li>
 </ul>
</div>

Senior Relationship Manager

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Business Expert, you&rsquo;re part of a team that&rsquo;s passionate about helping businesses succeed. You create owners by connecting with new and existing business customers to identify opportunities, propose solutions, forecast needs, and close sales. Your knowledge of industry trends and expertise with Apple products and services - along with third-party technologies - help you to develop business solutions tailored to the needs of customers. 
 
You&rsquo;re a top sales performer who has exceptional interpersonal and influencing skills, and you&rsquo;re considered a resource to the wider store team, inspiring an environment where Apple Retail Business is a part of everyone&rsquo;s role. 
 
Description 
Establish and engage business customers by showcasing our technology and helping them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees. 
 
Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy. 
 
Serve as the go-to expert and store team mentor on business customer needs and solutions. 
 
Collaborate across the Apple Store in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers&rsquo; business needs. 
 
Lay a foundation for long-term relationships between local business customers and Apple Retail through proactive and informative engagement, exceptional service, and tailored recommendations. 
 
Maintain accurate business customer contact and relationship information in our Customer Relationship Management app so Apple has accurate business intelligence.
 
 
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Show a track record of strong performance and results. 
Communicate effectively and tailor your communication style to different audiences. 
Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure. 
Build rapport and work effectively with both internal and external customers, including business owners and executives. 
Demonstrate excellent organizational skills, the ability to set priorities, and responsiveness to customer requests.
 
Draw from a deep technical understanding of Apple products and services, both in store and online, along with expertise in business solutions and industry trends. 
Learn, navigate, and use new tools and systems. 
 
Minimum Qualifications 
You should: 
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
Have experience in retail or sales, or related work experience. 
Have experience with Apple products, services, and solutions. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Business Expert

Al Sabeel Group of Companies

Job Description:<ul><li>Manage portfolio of clients and advise them on the most appropriate setup for their desired business activity.</li><li>Build and maintain strong and long-lasting customer relationships and identify business development opportunities.</li><li>Generate and develop sales and convert leads.</li><li>Arrange business meetings with clients if and when required.</li><li>Prepare reports as requested and/or required by Line Manager.</li><li>Achieve daily, monthly, and annual sales Targets</li><li>Get LPOs and make sure of smooth Processing and report any obstacles or changes at time</li><li>Liaise with End user team to ensure fulfilment of orders through the channel partners to End users.</li><li>Customer Care &ndash; respond to all inbound messages via Email, WhatsApp, call and give customers solutions and the best customer service.</li></ul>Requirements:<ul><li>Excellent communication skills in English &amp; Hindi, both verbal and written, with a friendly and persuasive approach. Knowledge in any additional language is a plus.</li><li>Bachelor's degree in business, marketing, or a related field (preferred)</li><li>Min 2 years of sales experience, preferably in electromechanical and fabrication field.</li><li>Must have knowledge in fabrication works and electro mechanical field.</li><li>Strong problem-solving abilities and the ability to handle difficult customer situations with patience and professionalism</li><li>UAE valid driving license is compulsory.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Sales Executive

e& UAE

<div>
 
 Job Description
 
 
 
 Builds &amp; manages relationships with customers in order to ensure customer satisfaction as well as profitable account growth and maximization of sales. Bears overall responsibility for customer ownership and acts as first-point of contact in all commercial customer interactions. Manages entire sales cycle including customer profiling, account planning, lead generation (not clear to give more details), proposing, negotiating and closing of deals.
 
 
 
 Responsibilities
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Builds and manages permanent, trusting customer relationships and ensures customer satisfaction and retention as well as profitable account growth and achievement of revenue targets by coordinating all customer-related activities.
 </li>
 <li>
 Bears overall responsibility for customer ownership and acts as central point of contact and interface between customer organization and Etisalat.
 </li>
 <li>
 Executes overall sales strategy and develops compelling plans for each account with awareness on importance and strategic impact for Etisalat.
 </li>
 <li>
 Tracks, analyses and understands customers&rsquo; business, procurement process and buying criteria; anticipates their needs and translates into present and future requirements.
 </li>
 <li>
 Identifies accesses and manages key decision makers and key influencers in the purchasing process.
 </li>
 <li>
 Keeps up to date with industry trends, Etisalat products &amp; solutions and technology and service developments.
 </li>
 <li>
 Manages entire sales cycle including customer profiling, account planning, lead generation
 </li>
 <li>
 Leads development of sales proposals tailored to address customer requirements by interfacing with Pre-Sales Support.
 </li>
 <li>
 Effectively manages negotiations with customers; finalizes proposals/ contracts with customers, closes and signs deals.
 </li>
 <li>
 Coordinates all related sections to ensure smooth and efficient processing, delivery and implementation of sold services within required deadlines and with required level of quality
 </li>
 <li>
 Ensures overall customer satisfaction by coordinating all customer facing activities and proactively initiate ideas on potential improvement programs
 </li>
 <li>
 Provides thorough after-sales services and proficiently handles issues &amp; problems.
 </li>
 <li>
 Ensures complete processing of all customer inquiries/ complaints received by customer or by Customer Care center by coordinating with related sections to ensure efficient and prompt processing and solution.
 </li>
 <li>
 Generates new sales opportunities and effectively prioritizes sales activities and communicates threats
 </li>
 <li>
 Communicates and addresses customer needs and proposes development of specific products &amp; solutions to appropriate sections
 </li>
 <li>
 Organizes and leads cross-functional teams on ad-hoc basis to address specific customer issue or requirements.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing/ business administration
 </li>
 <li>
 4-5 years' experience in sales/ key account management.
 
 
 </li>
 </ul>
 We thank all applicants for their interest, however only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.
 
 
 
 At e&amp; diversity is our strength and we are committed to creating an inclusive environment for all. We welcome and encourage all people to apply, regardless of gender, background, age and abilities. If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&amp;Inclusion@eand.com
 
</div>

Account Manager/VVIP Accounts - AUH

Al Riyady Corporate Services

We are expanding our operations in Abu Dhabi and looking for an experienced, motivated, and dynamic Sales Manager to lead and grow our presence in the region.Location: Abu DhabiKey Responsibilities: <ul><li>Develop and execute a sales strategy to promote PPF and car care products across Abu Dhabi and Al Ain. </li><li>Identify, approach, and build relationships with car detailing centers, workshops, and car dealerships.</li><li>Manage existing client accounts and ensure customer satisfaction through regular visits and follow-ups. </li><li>Achieve monthly and quarterly sales targets.</li><li>Provide technical product demonstrations and training to clients when necessary. Report market trends, competitor activities, and customer feedback to management. Coordinate with the Dubai head office for stock, logistics, and marketing support. Represent the company in local automotive events, exhibitions, and networking opportunities.</li></ul>Requirements: <ul><li>Experience: Minimum 2&ndash;3 years in sales within the automotive or car care industry (PPF, tint, or detailing products preferred). </li><li>Knowledge: Strong understanding of PPF, window films, and installation processes is an advantage. Language: Fluent in English (Arabic is a plus). </li><li>Skills: Excellent communication, negotiation, and customer relationship management skills.</li><li>License: Valid UAE driving license required. Location: Must be based in Abu Dhabi or willing to relocate.</li></ul>Job Type: Full-timePay: AED8,000.00 - AED9,000.00 per monthApplication Question(s):<ul><li>How many year do you have experience as a Sales Manager?</li><li>What is you expected salary?</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>License/Certification:<ul><li>Driving License (Required)</li></ul>

Sales Manager - For Materials LLC

bankfab

<div><ul><div>Full-time</div><div></div><div>
Sub Division: Commercial Banking</div><div>
Division: Personal, Wealth &amp; Business Banking</div></ul><div><div><div><div><h2 class="jobSectionHeader">
Company Description</h2></div><div><div>
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.</div></div></div><div><div><h2 class="jobSectionHeader">
Job Description</h2></div><div>
Key Accountabilities:<ul><li>
Credit analysis, anlaysing audited financials and preparation of Credit Proposals.</li><li>
Onboarding and monitoring support for acquisition and management of Discretionary Lending customer portfolio for assigned Relationship Managers.</li><li>
Maintain accuracy on financial spreading and quality analysis and turnaround credit proposals within benchmarked timeframes.</li><li>
Follow-up on origination and execution of customer transactions.</li><li>
Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</li><li>
Demonstrate compliance to organisation&rsquo;s values and ethics at all times to support the establishment of a value drive culture within the bank.</li><li>
Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.</li><li>
Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.</li></ul>
Job Context:<ul><li>
Assist the Relationship Managers with miscellaneous administration of the client portfolio ensuring all documentation and customer files are maintained in accordance with bank&rsquo;s policies and procedures.</li><li>
Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessments and preparation/recommendation of detailed credit submissions, including identification of key risks and mitigants.</li><li>
Be highly alert to cross-sell opportunities identified by accessing clients&rsquo; needs in order to develop strong relation with the customer and refer to appropriate specialists (Trade Finance, Cash Management and Treasury) for selling different products to the customer.</li><li>
Provide excellent client service by attending to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.</li><li>
Support improvement of the relevant customer service / customer satisfaction outcomes for the portfolios.</li><li>
Greet and orient the clients in products and services of the bank.</li><li>
Execute relevant financial transactions for clients in line with service quality standards and bank policies and procedures.</li><li>
Ability to identify an acceptable level of lending risk, in line with bank&rsquo;s risk appetite statement, and to maximize profit from that transaction.</li><li>
Accountable for maintaining high data quality standards by ensuring information captured in the Bank&rsquo;s systems and documentation are correct and maintained in a timely manner.</li><li>
Understand access channels (i.e. Corporate Internet Banking, Phone Banking, etc) to proactively educate clients on access options.</li><li>
Collaborate with peers in the bank to ensure effective support and service delivery.</li><li>
Provide support and information to accomplish individual and team sales goals.</li><li>
Generate internal and external reports for checks on prospect and existing customers.</li><li>
Perform any other business task requested by the line manager.</li></ul>
Frameworks, Boundaries &amp; Decision-Making Authority:<ul><li>
Propose and recommend decisions as per the approved authorization matrix.</li><li>
Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.</li></ul>
#LI-MM2</div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div>
Minimum Qualification<ul><li>
Bachelor&rsquo;s Degree in Business Administration, Finance, Banking or a related major field of study is preferred</li></ul>
Minimum Experience<ul><li>
5 years&rsquo; relevant experience in the Corporate, Commercial or Business Banking with at least 3 years in similar positions of progressively increasing responsibilities in the support function.</li><li>
Experience with Trade Working Capital</li><li>
Credit proposals.</li></ul></div></div></div></div></div>

Manager- Commercial Banking

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