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customer experience manager

Modon

<div>
 
 
 
 Job Purpose
 
 
 
 
 
 
 
 The Sr. Manager - Customer Experience will play a key role in enabling Modon to deliver exceptional customer experience its global portfolio across various lines of business that include real estate, hospitality, community and asset management, events and other sectors. The role will work closely with cross-functional teams to enhance and elevate customer journeys.
 
 
 
 
 
 
 
 Roles, Responsibilities, Duties
 
 
 
 
 
 
 
 1- Consumer research and insights
 
 
 
 
 <ul>
 <li>
 Ensure regular and cost-effective solutions to provide Modon leadership and stakeholders with visibility on consumer trends and insights that enable the business to make decisions on customer journeys, product &amp; service definition and improvements, digital and AI needs and wants, etc. This entails commissioning primary research, data analytics of Modon consumer data, benchmarking and other solutions.
 </li>
 <li>
 Ensure the global Voice of Customer programme is run for all B2C customer groups of Modon, data corelated with other performance indicators to understand opportunities and challenges, and analysis presented to operational teams and leadership to continuously improve performance.
 </li>
 <li>
 Ensure customer satisfaction of B2B customer groups is reviewed, data corelated with other performance indicators to understand opportunities and challenges, and analysis presented to operational teams and leadership to continuously improve performance.
 </li>
 </ul>
 
 
 
 
 2- CX Product &amp; Service Development
 
 
 
 
 <ul>
 <li>
 Work with product owners to develop and update product/service definitions including execution of research/surveys, stakeholder workshops, customer journey mapping, digital and AI interfaces, documentation, etc.
 </li>
 <li>
 Ensure development of customer journeys that uncover customers functional needs, emotional needs, physical and digital interfaces to support product &amp; service development or enhancements.
 </li>
 <li>
 Support the product owners in idea, concept and product testing.
 </li>
 <li>
 Provide project management support as required to product/service development or enhancements.
 </li>
 </ul>
 
 
 
 
 
 
 Qualification
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or master&rsquo;s degree (or equivalent) in Business Management or related fields.
 </li>
 <li>
 Certified Customer Experience Professional (CCXP) or equivalent certifications.
 </li>
 </ul>
 
 
 
 
 
 
 Experience
 
 
 
 
 
 
 <ul>
 <li>
 10+ years of experience in a similar role preferably in a real estate industry, destination management, tourism.
 </li>
 </ul>
</div>

Senior Manager - Customer Experience

Masarra

<div>
 
 The Guest Experience Manager leads the reservations and concierge onsite teams, aligning them to optimize customer service operations, sales, and B2B output. The role also includes managing and directing assistant managers and their respective teams of concierge agents and reservations executives by communicating senior leadership expectations, leading change programs, and acting as a point of escalation. The role is dynamic, responding to senior leadership requirements such as leading initiatives, executing sales targets, optimizing processes, and leading small to medium projects to implement changes across technology, processes, and people. The Reservations Manager is proficient in people management, including performance management, disciplinary processes, hiring, and personnel development, and has a solid foundation in reservations experience. The ideal candidate will focus on business performance excellence, continuous business improvement, employee experience, insightful reporting, sales, achieving operational efficiencies, and building stakeholder relationships.
 
 
 
 
 
 Job Scope:
 
 
 
 
 
 
 Leadership &amp; Team Management
 
 
 <ul>
 <li>
 Lead, mentor, and inspire a team of Assistant Managers, Concierge Executives, Reservations Agents, and Specialists.
 </li>
 <li>
 Foster collaboration, accountability, and continuous development within the team.
 </li>
 <li>
 Drive engagement and morale through recognition, open communication, and feedback.
 </li>
 <li>
 Act as an escalation point, using sound judgment and company policies to guide decisions.
 </li>
 <li>
 Represent the team in leadership forums and champion operational priorities.
 </li>
 </ul>
 
 
 Operational Excellence
 
 
 <ul>
 <li>
 Ensure delivery of world-class omni-channel customer service (phone, email, chat, social media, in-person).
 </li>
 <li>
 Develop and monitor KPIs for service quality, sales, and performance.
 </li>
 <li>
 Lead process improvements, SOP updates, and new system integrations.
 </li>
 <li>
 Manage guest escalations (B2B &amp; B2C) to ensure swift resolution and satisfaction.
 </li>
 <li>
 Oversee compliance with all company policies, working hours, and service standards.
 </li>
 </ul>
 
 
 Business Performance &amp; Improvement
 
 
 <ul>
 <li>
 Analyze performance data to identify improvement opportunities and optimize operations.
 </li>
 <li>
 Lead business improvement and lean initiatives to enhance productivity.
 </li>
 <li>
 Partner with cross-functional teams (Sales, PMO, Operations) to drive ROI on initiatives.
 </li>
 <li>
 Present findings and recommendations to leadership for informed decision-making.
 </li>
 </ul>
 
 
 Reporting &amp; Analytics
 
 
 <ul>
 <li>
 Develop dashboards and reports to track KPIs, service levels, and customer satisfaction.
 </li>
 <li>
 Provide actionable insights for resource planning and forecasting.
 </li>
 <li>
 Collaborate with Workforce Management to ensure operational efficiency and manpower optimization.
 </li>
 </ul>
 
 
 Collaboration &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Partner with Marketing, Sales, and IT to ensure seamless coordination across functions.
 </li>
 <li>
 Maintain strong relationships with Yas Island theme parks, off-island attractions, and external clients.
 </li>
 <li>
 Lead task forces during key projects, product launches, or seasonal peaks.
 </li>
 <li>
 Serve as a trusted advisor to leadership, bringing front-line insights to strategic discussions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Management or equivalent.
 </li>
 <li>
 Certifications in Contact Centre Management (COPC), CX, Leadership, Lean Six Sigma, or Project Management are an advantage.
 </li>
 <li>
 3+ years&rsquo; experience in customer service operations, hospitality, or customer experience.
 </li>
 <li>
 At least 1 year of managing process improvement or business performance programs.
 </li>
 <li>
 Strong analytical, leadership, and communication skills with a passion for people and service.
 </li>
 <li>
 Proven ability to manage omni-channel operations in a fast-paced environment.
 </li>
 <li>
 Strong leadership and people management skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Analytical mindset with experience in data-driven decision-making.
 </li>
 <li>
 Proficiency in customer service software and tools.
 </li>
 <li>
 Strategic thinker with a continuous improvement mindset.
 </li>
 <li>
 Ability to work in a fast-paced and dynamic environment.
 </li>
 <li>
 Fluent in English
 </li>
 </ul>
 
 Desirable:
 
 <ul>
 <li>
 English and Arabic fluency or any other language.
 </li>
 </ul>
 
 Coaching and mentorship skills.
 
</div>

Guest Experience Manager

First Abu Dhabi Bank

Company DescriptionJoin the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation.We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.Job DescriptionTo support Relationship Management Teams by providing operational services and support to their clientele, allowing them to focus on business growth and building new relationships for the bank. Key Accountabilities <ul><li>Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner</li><li>Demonstrate compliance to organization's values and ethics at all times to support the establishment of a value drive culture within the bank</li><li>Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction</li><li>Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards</li><li>The key objective of the Manager would be to act as a liaison between clients and other internal departments of the bank</li><li>Manager would endeavour to enhance the client experience by servicing clients and providing them with operational and administrative support</li><li>Manager would also provide advisory service to educate clients on account services and capabilities, usage of echannels, banking regulations and regulatory requirements as specified by the relevant authorities.</li><li>Manager serves the complete set of CIB clients which includes</li><li>Attend to client service requests and arrange to provide appropriate service either directly or by interacting with other Internal Departments or branches</li><li>Attend to client issues and grievances and resolve or provide solution. Also work on mitigating the factors that resulted in the client complaint/ grievance</li><li>Collect appropriate documentation required as per bank's / regulatory requirement</li><li>Assist the VP and Head of CCS in the Service Level Agreements with clients in order to manage client expectations. To assist in reviewing the SLAs at agreed frequency to ensure smooth operations and scheduled delivery of services</li><li>Timely and effective communications to be maintained with clients and internal stakeholders</li><li>Manage up-to-date records of all correspondences and handled/ resolved queries and service requests</li><li>Responsible for all security items held under their custody and assure to obtain all proof of delivery as per the bank policy and procedure</li><li>Study and identify areas of improvement guarding the risk factors attached to them</li><li>Raising and Handling of Customer Complaints for the entire CIB and ensure that they are resolved by the CCS team within the agreed SLA.To analyze with the stakeholders for the root cause and ensure non-repetition</li><li>To assist the AVP in enhancing Customer Experience Centre from CCS transactional experience</li><li>Provide back hand support to Operations teams on</li><li>Account Opening documentation</li><li>Account maintenance activities</li><li>Corporate Credit Card operation</li><li>Cheque book request</li><li>Balance confirmation letters</li><li>Return Cheque</li><li>Payments (Inward and Outward) related queries</li><li>Charges related issues</li><li>Echannels related issues</li><li>Client Correspondence</li><li>Exception handling</li></ul> Minimum Qualification University Degree in Commerce or Banking. Minimum Experience Minimum 3 years experience in a Bank with an exposure to Banking OperationsKnowledge of general Banking principles.Good working knowledge of Back-office operating procedures.Excellent communication skills both in written / spoken at all levelsAnalytical, Self-motivated, energetic, flexible, dynamic, problem-solver, ready to work in a challenging environment.Must be able to work independently and in a cooperative team environment.Ability to work in a fast paced environment where attention to detail, accuracy and efficiency are of high importance<img src="https://www.jobg8.com/Tracking.aspx?cVAb9OF4hnqW33YeR2zd1GH9%2fncnuVuNz" width="0" height="0" />

Manager- CCS - IBG & Government AUH (Emiratised Role)

IDP International Education Specialists

Overview Select how often (in days) to receive an alert: People Experience Manager- UAE Location: Dubai, Abu Dhabi, AE, UAECompany: IDP UAE BranchRequisition ID: 3569 About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.The People Experience Manager - UAE, is responsible for driving all people related matters and managing the day-to-day implementation of People Experience initiatives and policies in both operational and strategic levels in order to achieve high performance and high engagement organisation.The role will be working closely with the Country Director (CD), Regional People Experience Director (RPxD) and the People Experience teams in both Dubai and Abu Dhabi offices, to develop and deliver a number of programs and campaigns aiming to provide our people with the best employment experience.The role will be based in Dubai and will cover in some instances IDP's branch across UAE. It will require occasional travels within and outside the country. Detailed Description People Data & Process Integrity <ul><li>Accountable for accuracy and up-to-date data of people information in SuccessFactors (SF).</li><li>Collaborate with the RPxD and SF team in designing, testing and implementing new modules in SF.</li><li>Drive an adoption of the internal social media, JAM, to deliver a great people experience through regular content contributions and active participation in relevant discussions and topics.</li><li>Effectively identify opportunities to digitise people process administration to increase effectiveness and enhance employment experience.</li></ul> Talent Acquisition & On-boarding <ul><li>Manage and facilitate the talent acquisition process by collaborating with both internal (hiring managers, CD, RPxD) and external (internal recruiting team, IDP Career Portal, recruitment agencies, job posting websites, candidates) parties through an effective use of the dedicated Application Tracking System (JobScore) to attract, recruit and hire high quality talent into the organisation.</li><li>Ensure an effective and efficient talent acquisition process to provide a positive experience for hiring managers as well as candidates.</li><li>Conduct analysis, assess recruitment results, and identify areas of opportunity and change. Use the data to evaluate sourcing effectiveness, determine progress and process improvement.</li><li>Manage onboarding and induction program to provide new joiners with a smooth and seamless onboarding experience. Ensure that new joiners are properly oriented about the company.</li></ul> Payroll & Benefits <ul><li>Oversee payroll data preparation, and coordinate with the Finance department to ensure pay is made to the employees correctly and on time.</li><li>Manage the administration and monitoring of benefits programs such as provident fund, life, medical, dental insurance, pension plans, and leave entitlements, etc.</li><li>Lead and facilitate the annual salary and bonus review process by working closely with the CD and RPxD.</li><li>Collaborate with Finance department in checking information and liaising with relevant authorities for Social Security and tax purposes.</li></ul> Rewards & Culture <ul><li>Manage, facilitate and promote the Company's employee recognition programs in Global and Country levels.</li><li>Directly support the County Director to create a collaborative work environment cross department through effective internal communications via such channels as emails, bulletin boards, newsletters, town hall, social events, and instant messaging groups, etc.</li><li>Encourage and advise managers to effectively manage and drive team's performance through the use of the Company's performance management tool (RISE).</li></ul> Capability & Performance <ul><li>Act as focal point for organising training and development activities in the country (e.g. STAR/ SUCCEED programs).</li><li>Monitor and follow up with employees on mandatory training completion/e-Policy acknowledgement in SF.</li><li>Collect training requirements and support CD and RPxD in conducting training need analysis and setting up delivery/implementation plan for both internal and external training courses e.g. leadership training, digital marketing training and conferences, etc.</li></ul> Policies, Compliance and Others <ul><li>Oversee the administration of Visa and work permit related issues such as application, renewal, cancellation, appealing and updating required employee information to relevant governmental agencies.</li><li>Ensure all policy and procedures, HR Manual and employee handbook are up to date.</li><li>Provide guidance on local employment legislation as and when requested by the CD and employees.</li><li>Oversee the statutory compliance related to people (payments and reporting, Manpower reports to Ministry of Manpower, etc.).</li></ul> Required experience Essential Requirements: Bachelor's degree or higher in HR Management, Business Studies/Administration/Management or related fieldMust have 2 years' experience in similar role for a medium to large Multinational organisationBased in DubaiExcellent fluency in English to collaborate with global teamsSound understanding of the principles underpinning great employee experiences and labour lawsEffective communication and interpersonal skills, and able to engage effectively with all levels of the organisationHighly organised, meticulous, able to prioritise and multitask with minimal supervisionDemonstrated ability to manage internal and external relationshipsHigh degree of initiative and advanced problem-solving skillsProficient in Microsoft suite, especially Excel and PowerPointDesirable Requirements:Proactive to implement process improvementsExperience working in MNC with matrix organisation settingExperience in SAP and payroll processingProactive personality with positive influence on our people<img src="https://www.jobg8.com/Tracking.aspx?%2fh34g3pSz%2f4qBletwhom1DfStBNfOt28p" width="0" height="0" />

People Experience Manager- UAE

NMC Health plc

<div>This role is responsible for enhancing the overall patient journey across hospitals and clinics (where applicable). The role is responsible for designing and executing initiatives that improve patient satisfaction, promote patient-centred care, and support service recovery. Working in close collaboration with clinical and non-clinical teams, the position monitors patient feedback, drives culture change, and ensures compliance with UAE regulatory and international standards related to patient care experience</div>
 <div><ul><li>Develop and implement the patient experience strategy in alignment with the group&rsquo;s clinical and operational vision.
</li><li>Oversee patient experience programs across the facility and clinics (where applicable), ensuring consistency and excellence in service delivery.
</li><li>Analyse patient satisfaction data, feedback, and complaints to identify improvement opportunities.
</li><li>Collaborate with the Front Office Team members to ensure complaints are closed within the timeline set and that the complaint tracker is updated and followed up.
</li><li>Provide guidance and training on managing and documenting complaints.
</li><li>Lead initiatives to improve patient communication, empathy, responsiveness, and overall service quality.
</li><li>Implement and manage tools such as patient satisfaction surveys, focus groups, and real-time feedback systems.
</li><li>Drive service recovery efforts and resolution of complex patient grievances.
</li><li>Collaborate with department heads to improve care coordination and patient journey mapping.
</li><li>Conduct regular training and development programs to install a patient-centred culture.
</li><li>Monitor compliance with UAE healthcare regulations and accreditation standards related to patient rights and satisfaction (e.g., DOH, DHA, JCI).
</li><li>Prepare and present regular reports on patient experience trends, initiatives, and outcomes to executive leadership.
</li><li>Foster collaboration across departments to improve both clinical and non-clinical touchpoints in the patient journey.
</li><li>Develop and implement service excellence initiatives.
</li><li>Conduct facility rounds and highlights observations which negatively impact the patient&rsquo;s experience.
</li><li>Lead cross-functional projects to streamline patient flow and reduce wait times.
</li><li>Overlooking the complaint management team member and coordinate with the Front Office Manager to ensure timely closure, follow up and proper documentation.
</li><li>Ensure that patient interviews being conducted and document the findings for future improvements.
</li><li>Overlook the support service team members or outsourced team members working in Housekeeping, Valet Parking, Food &amp; Beverage, Laundry, Attenders and Security; where applicable.
</li><li>Oversight and monitoring of service contracts (F&amp;B, cleaning, laundry, valet, security, waste).
</li><li>Supervise daily operations of all support service departments.
</li><li>Develop and implement operational policies and procedures.
</li><li>Ensure services comply with healthcare regulations, infection control standards, and accreditation requirements (e.g., Joint Commission, OSHA).
</li><li>Conduct regular audits and inspections (e.g., cleanliness, food safety, maintenance).
</li><li>Address non-compliance and implement corrective actions.
</li><li>Collaborate with nursing and clinical teams to respond to service-related patient needs (e.g., room readiness, food delivery).
</li><li>Monitor spending and look for cost-saving opportunities without compromising service quality.
</li><li>Coordinate emergency preparedness and disaster response planning related to support operations.
</li><li>Report regularly on key performance indicators (KPIs) related to patient experience and support services.
</li></ul>Engage with facilities team members and create awareness of the Patient Experience Program and its goals</div>
 <div>Education and Certification:
<ul><li>Bachelor&rsquo;s degree in Healthcare Administration, Nursing, Communications, or a related field.
</li><li>Master&rsquo;s degree in Healthcare Management, Public Health, or Business Administration is strongly preferred.
</li><li>Certification in Patient Experience, Service Excellence, or Six Sigma (e.g., CPXP, Lean) is desirable. 
</li></ul>Knowledge and Skills:
<ul><li>Strong understanding of patient-centred care principles and customer service excellence.
</li><li>Knowledge of UAE healthcare regulations and patient rights standards.
</li><li>Proficient in data analysis, reporting tools, and patient satisfaction survey platforms (e.g., Cemplicity, HCAHPS).
</li><li>Exceptional interpersonal and communication skills.
</li><li>Empathy and emotional intelligence.
</li><li>Ability to lead cross-functional teams and drive culture change.
</li><li>Strong conflict resolution, coaching, and mentoring abilities.
</li></ul>Budgeting and cost control</div>

Patient Experience Manager

Chalhoub Group

INSPIRE EXHILARATE DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality - bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse - the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets. Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing Tryano is a leading luxury concept department store in Abu Dhabi, offering a curated selection of high-end brands in beauty and fashion. With a commitment to exceptional customer experiences, Tryano is undergoing an exciting transformation to elevate its services. We are seeking a dynamic and strategic Head of Retail to lead Tryano's transformation and operational performance. As the Head of Retail, you will oversee the store's operations and services, lead a team of 117 members, and drive both Customer Experience and Personal Shopping. This role requires someone who can lead from the front, interact with clients, and inspire the team while executing Tryano's next phase of growth and transformation. Your responsibilities will be to : <ul> <li>Drive store and team performance, ensuring exceptional customer service and the highest operational standards.</li> <li>Be hands-on with clients and teams, offering support and ensuring seamless operations in the store.</li> <li>Develop and execute strategic plans to elevate Tryano's offering and customer experience, ensuring alignment with market trends and customer needs.</li> <li>Elevate Tryano's brand, driving growth and potential expansion.</li> <li>Ensure the delivery of both operational and commercial excellence across all departments.</li> <li>Foster a customer-centric culture that is adaptable to changing concepts and formats.</li> <li>Stay updated on luxury market trends and customer insights, particularly within the GCC region, with a focus on Abu Dhabi clientele.</li> </ul> What you'll need to succeed <ul> <li>8+ years of experience in luxury retail, with a proven track record managing a Department Store or Multi-brand Concept in the GCC region, and strong exposure to omnichannel operations.</li> <li>Experience in Luxury Hospitality or a background in Buying & Merchandising is welcome.</li> <li>Exceptional business acumen with the ability to analyze market trends, develop actionable insights, and drive strategic initiatives to elevate the business</li> <li>Proven leadership experience with a transformation mindset, capable of inspiring and motivating diverse teams to achieve excellence in customer service and operational performance.</li> <li>Strong stakeholder management and collaboration skills, with the ability to build effective relationships across all levels of the organization and with external partners.</li> <li>A dynamic and results-driven professional, passionate about both people and product, with a focus on delivering measurable results.</li> <li>Experience in managing customer experience and personal shopping services, ensuring an elevated and tailored experience for high-end clientele.</li> <li>In-depth understanding of the GCC customer and market, with a particular focus on the Abu Dhabi client and their unique preferences and expectations.</li> <li>Arabic fluency is preferred.</li> </ul> What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.<img src="https://www.jobg8.com/Tracking.aspx?%2fU1YYyTTTkavQ0YlMj%2b42kn6vH2HT7Ujr" width="0" height="0" />

Head of Retail & Customer Experience - Tryano

GymNation

As a Signature Agent at GYMNATION, you&rsquo;ll be the driving force behind our premium Signature Membership , the ultimate fitness experience that gives members access to our full gym facilities plus exclusive classes like Hyrox, Box N Burn, and Blitz.Your mission? To grow, manage, and retain our Signature community. You&rsquo;ll take ownership of membership sales, retention, revenue, and compliance, ensuring every Signature member gets the exceptional experience they signed up for. You&rsquo;ll combine sales drive with operational precision , managing class schedules, following up with members, and ensuring all memberships comply with company terms and conditions.This is a role for someone who&rsquo;s energetic, motivated, and loves both fitness and people. You&rsquo;ll thrive in a fast-paced environment where success is measured by happy members, strong results, and your ability to make fitness fun and rewarding.&#11835;Key Responsibilities<ul><li>Drive Signature Sales: Generate and convert leads through referrals, corporate events, outreach, and inbound inquiries.</li><li>Retention Management: Take full responsibility for keeping your members engaged, supported, and renewing their memberships.</li><li>Revenue Ownership: Monitor and manage your Signature membership revenue, ensuring consistent growth and profitability.</li><li>Compliance Control: Ensure all Signature memberships adhere to company terms and conditions, and maintain accurate, compliant records.</li><li>Class and Studio Oversight:</li><li>Manage the Signature class schedule, liaising with instructors and operations teams for smooth delivery.</li><li>Understand studio and class occupancy trends, and provide regular feedback to management on which classes are performing best.</li><li>Maintain high standards of presentation , you&rsquo;ll have a keen eye for detail and take ownership to ensure your studios and areas always look mint.</li><li>Customer Experience: Deliver an exceptional, personalized experience for every Signature member , before, during, and after joining.</li><li>Organisation &amp; Systems: Stay well-organised, manage multiple tasks effectively, and confidently use a range of systems and tools to track sales, bookings, and member interactions.</li><li>Pipeline Management: Proactively manage your leads and opportunities to consistently achieve and exceed your sales and retention targets.</li><li>Community Building: Foster strong relationships and a sense of belonging among Signature members to create long-term loyalty.</li><li>Brand Representation: Be the face of the Signature experience , professional, energetic, and inspiring to members and colleagues alike.</li></ul>&#11835;What We&rsquo;re Looking ForWe&rsquo;re seeking someone who is equal parts sales-driven, people-focused, and compliance-minded , with a genuine passion for fitness.You&rsquo;ll ideally have:<ul><li>A vibrant, outgoing personality with confidence in sales and customer interaction.</li><li>A proven track record in sales and retention, preferably in a membership or fitness-based environment.</li><li>Strong attention to detail and understanding of terms, conditions, and compliance processes.</li><li>Excellent organisational skills and confidence using multiple systems, CRMs, and tracking tools.</li><li>Excellent communication skills in English and Arabic (preferred).</li><li>A passion for health, fitness, and delivering outstanding service.</li><li>Self-motivation, resilience, and a target-driven mindset.</li></ul>Why Join GYMNATION?You&rsquo;ll be part of one of the region&rsquo;s fastest-growing fitness brands , a company that rewards energy, results, and initiative. You&rsquo;ll have the chance to shape the Signature experience, grow your career, and make a real difference in members&rsquo; lives.Join us and help change lives through fitness , one Signature member at a time!Job Types: Full-time, PermanentPay: AED8.00 - AED10.00 per month

Signature Membership Agent

Explore 2402+ Customer experience manager in Abu Dhabi this October. Find roles across top companies and apply now to boost your career.