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customer service officer Jobs in Abu Dhabi

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call center operations manager

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contact center senior manager

customer care executive Jobs in Abu Dhabi

customer care executive

customer experience manager

Confidential Jobs

<div>
 
 
 Role Summary
 
 
 
 The Contact Center Senior Manager leads all customer service operations, ensuring seamless, high-quality support across multiple communication channels. This role focuses on delivering exceptional customer experiences, optimizing performance, and driving operational efficiency while fostering a motivated and high-performing team.
 
 
 
 Key Responsibilities
 
 
 
 
 Leadership &amp; Operations
 
 
 <ul>
 <li>
 Oversee day-to-day contact center operations, ensuring KPIs and SLAs are consistently achieved.
 </li>
 <li>
 Lead, coach, and develop a team of managers and agents to maintain high service standards.
 </li>
 <li>
 Manage escalations effectively and ensure prompt resolution of complex issues.
 </li>
 <li>
 Continuously improve processes, technology, and people performance.
 </li>
 </ul>
 
 
 Customer Experience
 
 
 <ul>
 <li>
 Drive customer satisfaction and service excellence across all channels (calls, chat, email, social).
 </li>
 <li>
 Monitor and improve key metrics such as CSAT, quality, and response time.
 </li>
 <li>
 Implement proactive feedback and complaint management processes.
 </li>
 </ul>
 
 
 Performance &amp; Reporting
 
 
 <ul>
 <li>
 Analyze performance data and prepare regular operational reports for management.
 </li>
 <li>
 Use insights to identify improvement areas and ensure data-driven decision-making.
 </li>
 <li>
 Collaborate with internal teams to meet client goals and optimize resource planning.
 </li>
 </ul>
 
 
 Stakeholder &amp; Employee Engagement
 
 
 <ul>
 <li>
 Act as a main contact for internal and external partners, ensuring smooth coordination.
 </li>
 <li>
 Build vendor relationships and ensure service compliance.
 </li>
 <li>
 Promote a positive, engaging work culture that supports employee growth and satisfaction.
 </li>
 </ul>
 
 
 Innovation &amp; Improvement
 
 
 <ul>
 <li>
 Implement new technologies and automation to enhance efficiency and service delivery.
 </li>
 <li>
 Lead continuous improvement initiatives to boost productivity and customer experience.
 </li>
 </ul>
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or related field.
 </li>
 <li>
 Minimum 5 years in a contact center or customer service leadership role.
 </li>
 <li>
 Strong experience managing large teams in a fast-paced, customer-focused environment.
 </li>
 <li>
 Excellent analytical, communication, and stakeholder management skills.
 </li>
 <li>
 Familiarity with contact center tools and platforms (e.g., Genesys, CRM systems).
 </li>
 <li>
 
 
 Certification in contact center operations (COPC, Six Sigma, etc.) is Mandatory
 
 
 .
 </li>
 <li>
 Fluency in English; Arabic is an advantage.
 </li>
 </ul>
 
 
</div>

Contact Center Senior Manager

FitnGlam - A SuperClub for Women

<div>
 
 We&rsquo;re seeking a dynamic and results-driven
 
 Sales &amp; Retention Manager
 
 to lead our membership growth strategy and elevate the customer experience. This is a high-impact role where your leadership will directly shape our revenue success and member satisfaction. If you're passionate about premium services and thrive in a fast-paced, people-first environment, we want to meet you.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Inspire and manage a high-performing sales team to exceed membership acquisition and revenue targets.
 </li>
 <li>
 Develop and implement effective sales policies that align with customer goals and ensure smooth onboarding and renewal processes.
 </li>
 <li>
 Deliver tailored, high-impact sales presentations that showcase the value of our club offerings and convert prospects into loyal members.
 </li>
 <li>
 Maintain accurate records and performance metrics to ensure transparency, accountability, and continuous improvement.
 </li>
 <li>
 Build lasting relationships with current and prospective members, fostering loyalty and long-term engagement.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Proven success in a similar sales leadership role within the same industry (fitness or wellness).
 </li>
 <li>
 Strong interpersonal and communication skills with a passion for customer engagement.
 </li>
 <li>
 Strategic thinker with a hands-on approach to execution and team development.
 </li>
 <li>
 Ability to thrive in a goal-oriented, performance-driven environment.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be part of a premium brand that values innovation, excellence, and community.
 </li>
 <li>
 Lead a team that&rsquo;s passionate about making a difference in people&rsquo;s lives.
 </li>
 <li>
 Enjoy a culture that celebrates growth, collaboration, and success.
 </li>
 </ul>
 
 
 
 
 If you are passionate about driving membership growth and promoting premium services, we want to hear from you!
 
 
 Click here:
 
 https://lnkd.in/dvstttQz
 
 or share with someone who would be a great fit.
 
</div>

Sales & Retention Manager - Abu Dhabi

Shaistas Kitchen

We are looking for a proactive and customer-focused Customer Experience Executive to ensure our guests receive exceptional service across all touchpoints. This role is ideal for someone who understands restaurant operations, customer behavior, and brand experience, and can translate feedback into real improvements.Key Responsibilities<ul><li>Ensure timely, empathetic, and professional resolution of all customer complaints and service issues.</li><li>Maintain an updated database of customer profiles, preferences, and order history to enhance personalization and loyalty.</li><li>Conduct regular checks on service quality, dine-in standards, delivery experience, and overall customer journey across branches.</li><li>Monitor online reviews, ratings, and social media feedback to identify trends, issues, and opportunities for improvement.</li><li>Collaborate with marketing and operations teams to ensure a consistent and positive brand experience across all customer interactions.</li><li>Prepare monthly reports highlighting customer insights, recurring issues, satisfaction trends, and recommended improvements.</li><li>Assist in training front-line staff on communication skills, service etiquette, complaint handling, and customer engagement.</li><li>Ensure the overall vibe, ambiance, and service environment of the restaurants align with customer expectations and brand positioning.</li><li>Work closely with management to develop initiatives that enhance customer satisfaction and drive repeat business.</li></ul>Requirements<ul><li>Prior experience in customer service or guest relations (restaurant/F&amp;B) in UAE mandatory</li><li>Strong communication, interpersonal, and problem-solving skills.</li><li>Ability to handle challenging situations with professionalism and empathy.</li><li>Familiarity with online review platforms, delivery aggregator dashboards, and social media monitoring.</li><li>Strong reporting, documentation, and follow-up skills.</li><li>Proactive mindset with attention to detail and customer behavior trends.</li><li>Knowledge of marketing/customer analytics is a plus.</li></ul>What We Offer<ul><li>Visa provided</li><li>Medical provided</li><li>Housing provided</li></ul>WhatsApp your resume : 0544477880Job Type: Full-timePay: AED2,000.00 - AED3,000.00 per month

Customer Experience Executive (Restaurant Industry)

Modon

<div>
 
 
 
 Job Purpose
 
 
 
 
 To lead the customer service function at the Velodrome, ensuring that every rider, member, and visitor experiences world-class service. The lead of Customer Service will oversee the front-of-house team, develop customer experience strategies, manage booking systems, and ensure smooth operations during both daily activities and major events. They will set and monitor service standards, provide staff training, and ensure compliance with safety and operational procedures, while driving engagement, inclusivity, and customer satisfaction.
 
 
 
 
 
 
 
 Roles, Responsibilities, Duties
 
 
 
 
 
 
 
 
 Leadership &amp; Team Management
 
 
 <ul>
 <li>
 Lead, motivate, and develop the Customer Service team to deliver consistent, high-quality service.
 </li>
 <li>
 Set service standards and KPIs, ensuring they are communicated, measured and achieved
 </li>
 <li>
 Support the Duty Managers in planning Rotas, ensure adequate cover during peak times and events, and support the front-of-house team&rsquo;s professional development
 </li>
 <li>
 Provide coaching, mentoring, and performance feedback to all front-of-house staff
 </li>
 <li>
 Participate in staff training, team meetings, and ongoing professional development.
 </li>
 <li>
 Approve concierge&rsquo;s annual leave, and other personnel factors linked to line managing staff (e.g. regular 121 meetings, annual performance reviews, providing advanced weekly updates of venue&rsquo;s programme and any information that will help the Concierges to execute their roles to the highest standard.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience &amp; Service Excellence
 
 
 <ul>
 <li>
 Design and implement customer service processes to ensure seamless access, booking, and inquiry management
 </li>
 <li>
 Oversee customer feedback channels (surveys, CRM, complaints) and implement improvements based on insights
 </li>
 <li>
 Act as escalation point for complex customer complaints and critical incidents
 </li>
 <li>
 Ensure inclusivity and accessibility for all visitors, including People of Determination
 </li>
 <li>
 Demonstrating full knowledge of the venue&rsquo;s facilities and be able to convey information regarding other centres across the organisation.
 </li>
 <li>
 Undertake any other duties commensurate with the post&rsquo;s level of responsibility.
 </li>
 <li>
 To check and ensure all on site literature, public information being advertised is present and correct.
 </li>
 <li>
 Check advertised and bookable programme sessions are present and fully correct (date, time, price, etc) to actual programme on website, venue APP, POS systems, etc.
 </li>
 <li>
 Ensure communications are sent out to customers via POS and other venue software systems to terms of booking confirmations, pre- and post-bookings for the purpose of cross and up selling the venue.
 </li>
 <li>
 Manage, secure, and stock control any venue merchandise being offered for sell at reception.
 </li>
 </ul>
 
 
 
 
 
 Operations &amp; Systems
 
 
 <ul>
 <li>
 Manage the Velodrome&rsquo;s booking, membership, and CRM systems, ensuring data accuracy, reporting, and system optimization
 </li>
 <li>
 Oversee customer financial transactions, including memberships, bookings, and event registrations
 </li>
 <li>
 Coordinate with Duty Managers to align front-of-house operations with daily venue schedules and events
 </li>
 <li>
 Ensure all front-of-house activities follow Normal Operating Procedures (NOPs) and Emergency Action Plans
 </li>
 <li>
 Be an expert user in the venue&rsquo;s POS and other FOH computer management systems, providing training to staff wanting / needing to work with the systems in place at reception.
 </li>
 <li>
 Manage the administration and payments linked to customer bike storage.
 </li>
 <li>
 Deliver critical incident management as and when required.
 </li>
 </ul>
 
 
 
 
 
 Event &amp; Stakeholder Support
 
 
 <ul>
 <li>
 Oversee customer-facing aspects of events, including registration, accreditation (where needed), ticketing, and spectator services.
 </li>
 <li>
 Liaise with internal teams (Marketing, Coaching, Operations) to deliver smooth event experiences
 </li>
 <li>
 Build relationships with cycling clubs, schools, federations, and community partners to increase participation and satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Compliance &amp; Governance
 
 
 <ul>
 <li>
 Ensure all customer service activities comply with Modon&rsquo;s Health &amp; Safety, Equality, Financial, and Sustainability policies.
 </li>
 <li>
 Monitor audits when needed, quality assurance, and incident reports; ensure corrective actions are implemented where needed
 </li>
 </ul>
 
 
 
 
 
 General
 
 
 
 Carry out all duties regarding relevant legislation and the Modon policies and procedures including:
 
 <ul>
 <li>
 Health &amp; Safety Policy
 </li>
 <li>
 Standing Orders and Financial Regulations
 </li>
 <li>
 Equality and Diversity and related policies
 </li>
 <li>
 Sustainability / Environmental protocols
 </li>
 <li>
 Other related policies
 </li>
 </ul>
 <li>
 </li>
 
 
 
 
 
 
 Qualification:
 
 
 
 
 
 
 <ul>
 <li>
 Fluent in English (Arabic or other languages are an advantage).
 </li>
 <li>
 Degree or Diploma in Business, Sports Management, Hospitality, or related field.
 </li>
 <li>
 First aid at Work certification preferred.
 </li>
 <li>
 Defibrillator user training is preferred.
 </li>
 <li>
 Health &amp; Safety training or certification is a plus
 </li>
 </ul>
 
 
 
 
 
 
 Experience and Competencies:
 
 
 
 
 
 
 <ul>
 <li>
 Minimum 6-8 years&rsquo; experience in customer service leadership, preferably in sports, leisure, or events venues
 </li>
 <li>
 Proven track record of managing front-of-house teams in busy, high-volume environments.
 </li>
 <li>
 Strong knowledge of routine administration, booking, membership, Direct Debit, admission and CRM systems.
 </li>
 <li>
 Financial acumen with experience in cash handling and reporting
 </li>
 <li>
 Excellent communication, interpersonal, and conflict resolution skills.
 </li>
 <li>
 Ability to manage operations during high-pressure events with professionalism
 </li>
 <li>
 Strong organizational and time management skills.
 </li>
 <li>
 Customer-focused mindset with proven ability to enhance guest experiences
 </li>
 <li>
 Flexibility to work evenings, weekends and extended shifts during events.
 </li>
 <li>
 Cultural sensitivity and commitment to inclusivity.
 </li>
 <li>
 Evidence of achieving results and making a difference to customers.
 </li>
 <li>
 General knowledge and understanding of Health &amp; Safety legislation and other legislation and its importance in relation to leisure centre services and operations.
 </li>
 <li>
 The ability to effectively promote and &lsquo;sell&rsquo; the service and centre.
 </li>
 <li>
 Ability to work independently and use initiative.
 </li>
 </ul>
 
 
</div>

Customer Service Officer

IDP Education Ltd

About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at Role purpose The People Experience Manager - UAE, is responsible for driving all people related matters and managing the day-to-day implementation of People Experience initiatives and policies in both operational and strategic levels in order to achieve high performance and high engagement organisation.The role will be working closely with the Country Director (CD), Regional People Experience Director (RPxD) and the People Experience teams in both Dubai and Abu Dhabi offices, to develop and deliver a number of programs and campaigns aiming to provide our people with the best employment experience.The role will be based in Dubai and will cover in some instances IDP's branch across UAE. It will require occasional travels within and outside the country. Detailed Description People Data & Process Integrity <ul><li>Accountable for accuracy and up-to-date data of people information in SuccessFactors (SF).</li><li>Collaborate with the RPxD and SF team in designing, testing and implementing new modules in SF.</li><li>Drive an adoption of the internal social media, JAM, to deliver a great people experience through regular content contributions and active participation in relevant discussions and topics.</li><li>Effectively identify opportunities to digitise people process administration to increase effectiveness and enhance employment experience.</li></ul> Talent Acquisition & On-boarding <ul><li>Manage and facilitate the talent acquisition process by collaborating with both internal (hiring managers, CD, RPxD) and external (internal recruiting team, IDP Career Portal, recruitment agencies, job posting websites, candidates) parties through an effective use of the dedicated Application Tracking System (JobScore) to attract, recruit and hire high quality talent into the organisation.</li><li>Ensure an effective and efficient talent acquisition process to provide a positive experience for hiring managers as well as candidates.</li><li>Conduct analysis, assess recruitment results, and identify areas of opportunity and change. Use the data to evaluate sourcing effectiveness, determine progress and process improvement.</li><li>Manage onboarding and induction program to provide new joiners with a smooth and seamless onboarding experience. Ensure that new joiners are properly oriented about the company.</li></ul> Compensation & Benefits <ul><li>Oversee payroll data preparation, and coordinate with the Finance department to ensure pay is made to the employees correctly and on time.</li><li>Manage the administration and monitoring of benefits programs such as provident fund, life, medical, dental insurance, pension plans, and leave entitlements, etc.</li><li>Lead and facilitate the annual salary and bonus review process by working closely with the CD and RPxD.</li><li>Collaborate with Finance department in checking information and liaising with relevant authorities for Social Security and tax purposes.</li></ul> Rewards & Culture <ul><li>Manage, facilitate and promote the Company's employee recognition programs in Global and Country levels.</li><li>Directly support the County Director to create a collaborative work environment cross department through effective internal communications via such channels as emails, bulletin boards, newsletters, town hall, social events, and instant messaging groups, etc.</li><li>Encourage and advise managers to effectively manage and drive team's performance through the use of the Company's performance management tool (RISE).</li></ul> Capability & Performance <ul><li>Act as focal point for organising training and development activities in the country (e.g. STAR/ SUCCEED programs).</li><li>Monitor and follow up with employees on mandatory training completion/e-Policy acknowledgement in SF.</li><li>Collect training requirements and support CD and RPxD in conducting training need analysis and setting up delivery/implementation plan for both internal and external training courses e.g. leadership training, digital marketing training and conferences, etc.</li></ul> Policies, Compliance and Others <ul><li>Oversee the administration of Visa and work permit related issues such as application, renewal, cancellation, appealing and updating required employee information to relevant governmental agencies.</li><li>Ensure all policy and procedures, HR Manual and employee handbook are up to date.</li><li>Provide guidance on local employment legislation as and when requested by the CD and employees.</li><li>Oversee the statutory compliance related to people (payments and reporting, Manpower reports to Ministry of Manpower, etc.).</li></ul> Required Experience Essential Requirements:<ul><li>Bachelor's degree or higher in HR Management, Business Studies/Administration/Management or related field</li><li>Must have 2 years' experience in similar role for a medium to large Multinational organisation</li><li>Based in Dubai</li><li>Excellent fluency in English to collaborate with global teams</li><li>Sound understanding of the principles underpinning great employee experiences and labour laws</li><li>Effective communication and interpersonal skills, and able to engage effectively with all levels of the organisation</li><li>Highly organised, meticulous, able to prioritise and multitask with minimal supervision</li><li>Demonstrated ability to manage internal and external relationships</li><li>High degree of initiative and advanced problem-solving skills</li><li>Proficient in Microsoft suite, especially Excel and PowerPoint</li></ul>Desirable Requirements:<ul><li>Proactive to implement process improvements</li><li>Experience working in MNC with matrix organisation setting</li><li>Experience in SAP and payroll processing</li><li>Proactive personality with positive influence on our people</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Business Development and Sales</li><li>Industries</li><li>Education Administration Programs</li></ul>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.<img src="https://www.jobg8.com/Tracking.aspx?2BLAx2Vk0CYAyvAg91A3144mg2ISImvAg" width="0" height="0" />

People Experience Manager- UAE

NMC Health plc

<div>To provide a range of reception intake and associated administrative services pertaining to incoming patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate</div>
 <div><ul><li>Greets patients or their families and finds out the nature of their enquiry.
</li><li>Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
</li><li>Advocates for patients&rsquo; and their families&rsquo; rights and responsibilities, confidentiality, information, and education.
</li><li>Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
</li><li>Communicates all information to Floor Supervisor on a daily basis.
</li><li>Expedites flow of visitors/patients and ensures that each person receives outstanding customer service by providing a friendly environment.
</li><li>Provides information about medical insurance coverage to patients and checks the same diligently before sending the patient to the doctor.
</li><li>Investigates patient/visitor concerns and implements appropriate courses of action.
</li><li>Keeps accurate records of discussions or correspondence with customers.
</li><li>Performs duties of handling Patient /Telephone/Cash/back office work as specified in the duty roster.
</li><li>Performs other related duties incidental to the work described herein as and when assigned by the higher authorities.
</li><li>Complies with all OSH and infection control policies, standards, and procedures and cooperates with hospital management to meet those requirements.
</li><li>Works in accordance with the documented OSH procedures and instructions, including specific responsibilities.
</li><li>Is familiar with emergency and evacuation procedures.
</li><li>Notifies OSH hazards, incidents, near misses, and issues, and assists with the preparation of risk assessments and incident reports.
</li><li>Complies with waste management procedures and policies.
</li><li>Attends applicable OSH/Infection control training programs, mock drills, and awareness programs.
</li><li>Uses appropriate personal protective equipment and safety systems.</li></ul></div>
 <div><ul><li>Preferably a graduate in any discipline.
</li><li>Minimum 1-year experience as a receptionist in a patient-focused environment and operation of a multi-line switchboard system is preferable. Interest in working in a hospital-related environment.
</li><li>Proficient in technology applications; Basic MS Office (Word, Excel, &amp; PowerPoint), MS Outlook &amp; Internet Explorer skills.
</li><li>Must have exceptional interpersonal skills, maturity, good judgment, and be capable of communicating in a professional manner with a diverse range of individuals; superior phone etiquette skills.
</li><li>Patient-focused; service-oriented; patient and understanding.
</li><li>Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
</li><li>Ability to work independently with minimal supervision.
</li><li>Reliable, punctual, dependable, and responsive.
</li><li>Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.</li></ul></div>

Patient Experience Executive

Abu Dhabi Global Market

<div>Job Summary:
Digital Employee Experience Manager is responsible for overseeing the development, implementation, and maintenance of our organization's applications. Primarily focusing on managing the application lifecycle, ensuring efficient operations, and delivering high-quality solutions. Additionally, you will play a key role in project management, employee journey and experience, Data &amp; Analytics and technology platform experience related to Oracle Fusion Cloud, Mobile, Azure and niche solutions such as Time and Attendance, Visitor Management.
Job Responsibilities:
Technology Platform Experience: Oversee the development and maintenance of Oracle Fusion Cloud, Unified data platform and analytics, mobile applications and niche solutions such as Time and Attendance, Audit management, visitor management, etc . Stay up-to-date with emerging technologies, trends, and industry developments. Evaluate and recommend technology platforms and tools to enhance application development and performance. Collaborate with IT teams and vendors to ensure seamless integration and interoperability of technology platforms.
 
Application Management: Develop and execute an application management strategy aligned with organizational goals. Oversee the application lifecycle, including requirements gathering, design, development, testing, deployment, and maintenance. Ensure applications are aligned with industry best practices, security standards, and compliance requirements. Identify opportunities for application enhancements and optimization to drive efficiency and effectiveness.
 
Project Management: Lead and manage application projects, including planning, resource allocation, timelines, and budget. Collaborate with cross-functional teams to define project scope, objectives, and deliverables. Monitor project progress, identify and mitigate risks, and ensure timely project completion. Communicate project status, issues, and successes to stakeholders and senior management.
 
Employee Journey and Experience : Analyze and understand the needs and expectations to deliver exceptional user experiences. Collaborate with respective business owners to create intuitive and user-friendly application interfaces. Continuously monitor and improve employee journey and experience through user feedback and data analysis. Implement strategies to enhance satisfaction and engagement.
 
Team Leadership and Collaboration : Lead and mentor a team of application developers, testers, and support staff. Foster a collaborative and high-performing team environment, promoting knowledge sharing and continuous learning. Coordinate with internal and external stakeholders, including business units, IT teams, and vendors. Build strong relationships with stakeholders to understand their needs and align application strategies accordingly.
 
Application Support and Maintenance: Ensure the availability, reliability, and performance of applications through proactive monitoring and maintenance. Collaborate with support teams to resolve application-related incidents and problems. Develop and enforce application security and confidentiality measures to protect sensitive data. Establish and maintain documentation related to application configurations, processes, and workflows.
 
Cost Optimization: Evaluate and oversee annual budgeting of the responsible platforms/ systems/ to ensure timely and accurate financial planning. Propose and execute methods to optimize costs while maintaining or enhancing operational effectiveness. Monitor and report on cost-saving initiatives, providing recommendations for further optimization.
 
Vendor Management : Manage relationships with application vendors, ensuring effective communication and collaboration. Evaluate and select vendors based on their capabilities, expertise, and alignment with organizational goals. Negotiate contracts, service level agreements (SLAs), and pricing with vendors. Monitor vendor performance and ensure compliance with contractual obligations and SLAs.
 
Deliver additional tasks that may be delegated or assigned from ADGM IT Management
Information Security related:
Understand, adopt, adhere and practice responsibilities or controls as per ADGM Information Security policy and as per best practices explained in the induction and awareness sessions.
 
Confidentiality, Integrity and availability of the ADGM Information shall be maintained at all times i.e. within as well as outside ADGM.
Education &amp; Work Experience:
Bachelor&rsquo;s degree in computer science, Information Technology, or a related field (Master's degree preferred)
 
12 years&rsquo; experience in Digital transformation Technology with proven experience as an Application Manager or in a similar role, with a focus on employee journey and experience, various technology platforms and project management.
 
Strong knowledge and experience in Oracle Fusion (HCM, SCM, Finance, OIC and PaaS)
 
Strong knowledge and experience in mobile development (React),
 
Strong knowledge and experience in Data and Analytics.
 
Proficiency in project management methodologies and tools.
 
Solid understanding of software development lifecycle (SDLC) processes and methodologies.
 
Excellent leadership and team management skills.
 
Strong analytical and problem-solving abilities.
 
Excellent communication and interpersonal skills.
 
Ability to work effectively in a fast-paced and dynamic environment.
 
Experience with cloud platforms.
 
Experience/Knowledge in emerging technologies.</div>

Manager - Digital Employee Experience

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