marketing executive

operations manager

marketing manager

area manager

sales manager

customer experience manager

IdeaCrate Edutainment

Job Purpose:Lead and inspire the team to deliver exceptional customer experiences, ensure smooth day-to-day operations, adherence to SOPs, and drive growth, to uphold the commitment to providing a premium edutainment experience for children.Key Responsibilities:1. Daily Operations<ul><li>Supervise the day-to-day operations of the Centre, ensuring adherence to grooming standards.</li><li>Implement and uphold promotional activities to drive engagement and customer loyalty.</li><li>Conduct regular 15-minute daily briefings for the team.</li><li>Monitor and minimize absenteeism to ensure operational efficiency.</li><li>Encourage and motivate employees, serving as a role model and example.</li><li>Enforce a no-phone policy for employees to maintain a focused and safe environment.</li><li>Oversee inventory in the cafe, maintaining office supplies, and ensuring timely ordering of materials.</li><li>Manage the frequent occurrence of parties, ensuring smooth coordination and supervision.</li><li>Submit daily End-of-Day (EOD) reports to the Area Manager, Finance, and Regional Manager.</li><li>Ensure SOPs are followed with 100% adherence.</li><li>Be ready to lend a hand with additional tasks when colleagues in OW are unavailable, ensuring a seamless workflow and strong team support.</li></ul>2. Sales and Revenue Management<ul><li>Contribute to achieving weekly sales targets by effective managing of the team.</li><li>Regularly update the daily sales board, offering in-depth insights into sales metrics and trends for the team's awareness and analysis.</li></ul>3. Customer Experience<ul><li>Lead the delivery of exceptional customer experiences, ensuring play areas, cafe, party hall, and retail spaces meet high standards.</li><li>Manage the kids and parents, with specific guidelines for weekdays and weekends.</li><li>Address and resolve customer complaints promptly, implementing necessary measures for cleanliness and satisfaction.</li></ul>4. Reporting and Analysis<ul><li>Manage internal data related to maintenance, inventory, and attendance.</li><li>Provide proper communication channels, especially in risk mitigation situations.</li><li>Address maintenance issues promptly, ensuring timely resolution even in emergencies.</li></ul>5. Team Leadership and Development<ul><li>Motivate the team by setting an example, following SOPs, and ensuring their adherence.</li><li>Incorporate motivational strategies and daily sales board updates.</li><li>Encourage employee suggestions, communicate with the area manager regarding IT concerns, and implement recognition schemes.</li><li>Recognize the need for customer service training and ensure it is implemented for the team.</li></ul>Requirement: Arabic Speaking with Valid UAE driving licenseLocation: Abu Dhabi &amp; DubaiIndustry Exposure: Edutainment, Education, Hospitality, EntertainmentKnowledge: <ul><li>Operational management in edutainment</li><li>Customer experience strategies</li><li>Sales and revenue management</li><li>Standardization &amp; SOP enforcement</li><li>Quality assurance measures</li><li>Risk assessment &amp; management</li><li>Health &amp; hygiene standards in child-centric environments</li><li>Inventory management</li><li>Ordering processes and coordination of operational needs</li></ul>Skills:<ul><li>Leadership and motivation</li><li>Analytical thinking</li><li>Problem-solving</li><li>Customer service and complaint resolution</li><li>Coordination with various departments</li><li>Adaptability to dynamic environments</li><li>Implementation of security measures and risk management</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Team Leader: 2 years (Preferred)</li><li>Supervisor: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>Location:<ul><li>Abu Dhabi (Preferred)</li></ul>

Team Leader

Aurora Vision Group

<div>
 
 
 POSITION SUMMARY
 
 
 
 Reports directly to the CEO and works closely with secondary key stakeholders, including the CFO/COO, E-commerce Manager, Retail Manager, Finance, and Logistics teams. The Customer Service &amp; Operations Manager is primarily responsible for managing and elevating the entire customer care function across our D2C channels (ecommerce and retail). This role is at the heart of our customer-first promise: ensuring every issue is resolved seamlessly and every touchpoint reflects our brand values.
 
 
 
 
 
 The role requires a strong operator who can lead and align cross-functional teams (retail, e-commerce, digital product, logistics, finance) to resolve problems at their root cause, while continuously improving processes to anticipate customer needs. This is both a strategic and hands-on role&mdash;balancing daily resolution of escalations with building a framework for long-term customer satisfaction, loyalty, and operational efficiency.
 
 
 
 
 
 This Job Description intends to highlight the most critical areas of responsibility only and does not cover all aspects of the Position.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Leads and manages the Customer Care/Service team, setting standards for service quality, speed, and resolution.
 </li>
 <li>
 Owns all customer issue escalations across ecommerce and retail, ensuring timely resolution and communication.
 </li>
 <li>
 Proactively drives cross-functional collaboration with Retail, E-commerce, Digital Product, Logistics, and Finance to eliminate friction and improve end-to-end customer experience.
 </li>
 <li>
 Develops, monitors, and reports on customer care KPIs (e.g., resolution time, NPS, repeat issues, CSAT).
 </li>
 <li>
 Implements systems, workflows, and tools that scale with PANGAIA&rsquo;s growth, ensuring operational excellence.
 </li>
 <li>
 Analyzes recurring customer pain points and partners with product, digital, and logistics teams to address structural issues.
 </li>
 <li>
 Establishes best practices for managing returns, refunds, exchanges, and special cases.
 </li>
 <li>
 Acts as the voice of the customer in decision-making forums, ensuring our brand values and promise are upheld.
 </li>
 <li>
 Drives training, knowledge-sharing, and empowerment across frontline teams (retail associates, ecommerce support).
 </li>
 </ul>
 
 
 
 
 
 SUCCESS METRICS/KPIs
 
 
 <ul>
 <li>
 Customer Satisfaction (CSAT)
 </li>
 <li>
 Net Promoter Score (NPS)
 </li>
 <li>
 Resolution Time
 </li>
 <li>
 First Contact Resolution
 </li>
 <li>
 Repeat Issues:
 </li>
 <li>
 Escalation Rate
 </li>
 <li>
 Returns &amp; Refund SLA
 </li>
 </ul>
 
 
 
 
 
 POSITION REQUIREMENTS
 
 
 
 
 EDUCATION &amp; EXPERIENCE
 
 
 <ul>
 <li>
 5+ years of experience in
 
 customer care, operations, or service excellence
 
 , ideally in premium fashion, retail, or ecommerce.
 </li>
 <li>
 Strong background in
 
 operational problem-solving and process improvement
 
 .
 </li>
 <li>
 Proven ability to
 
 influence and align cross-functional teams
 
 without direct authority.
 </li>
 <li>
 Excellent communication, stakeholder management, and escalation handling skills.
 </li>
 <li>
 Data-driven mindset, with experience using CRM/ticketing tools, analytics, and reporting systems.
 </li>
 <li>
 A balance of
 
 strategic leadership and hands-on execution
 
 , able to switch between detail and big picture.
 </li>
 <li>
 Passion for innovation, design, and building a customer-first culture.
 </li>
 </ul>
 
 
</div>

Customer Service Operations Manager

Salt

<div>
 
 Our client is a recognised leader in the aviation sector, currently undergoing a large-scale digital transformation to elevate how they engage with customers across their digital and service platforms. The organisation is focused on building intuitive, scalable, and intelligent solutions to modernise the traveller experience across all touchpoints.
 
 
 
 
 
 
 Role Overview
 
 
 
 As a Product Manager, you will be responsible for shaping the strategy and delivery of key customer engagement and support platforms. You will own the product roadmap for solutions such as contact centre platforms, AI-powered chatbots, self-service tools, and omnichannel customer interaction systems. This is a highly cross-functional role requiring strong alignment between technology, business, and customer experience stakeholders.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Define and execute product strategy and roadmap for digital customer service and support tools across voice, chat, and self-service channels.
 </li>
 <li>
 Translate business needs and customer pain points into actionable product requirements.
 </li>
 <li>
 Collaborate with engineering, design, and delivery teams to manage backlog, prioritise features, and oversee product releases.
 </li>
 <li>
 Drive continuous product improvements based on user feedback, analytics, and market trends.
 </li>
 <li>
 Ensure that product solutions meet both technical and regulatory standards, while delivering an excellent user experience.
 </li>
 <li>
 Engage with internal stakeholders across business units to ensure successful product adoption and alignment with strategic goals.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 5+ years of product management experience, ideally in aviation, travel, or regulated customer-centric industries.
 </li>
 <li>
 Strong domain expertise in digital customer engagement technologies &mdash; including contact centres, AI chatbots, and self-service platforms.
 </li>
 <li>
 Demonstrated ability to manage full product lifecycle from ideation to delivery and optimisation.
 </li>
 <li>
 Experience working within agile delivery frameworks (Scrum, SAFe, or similar).
 </li>
 <li>
 Strong stakeholder management and communication skills, with the ability to align diverse teams and priorities.
 </li>
 <li>
 Familiarity with airline industry systems such as Amadeus, Passenger Service Systems (PSS), or NDC/Offer-Order frameworks is a significant plus.
 </li>
 <li>
 Background in working with cross-functional teams, including vendors and third-party service providers.
 </li>
 </ul>
 
 
</div>

Product Manager

Astra Tech

<div>
 
 
 Role Summary
 
 
 
 
 As a Product Manager for Calling &amp; Chat Experience, you will own and optimize Botim&rsquo;s core communication features &mdash; ensuring voice calls, video calls, and chat are reliable, high-quality, and delightful to use. This role blends continuous improvement of our VoIP and messaging experiences with data-driven prioritization of features that have the biggest impact on user satisfaction, retention, and engagement.
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Define and execute a product strategy for Botim&rsquo;s voice, video, and chat features, focusing on quality, reliability, and ease of use.
 </li>
 <li>
 Monitor communication performance metrics (e.g., call drop rate, latency, message delivery success, time-to-send) and translate them into actionable product improvements.
 </li>
 <li>
 Collaborate with engineering, design, data, and QA teams to ship enhancements that improve end-to-end calling and messaging experiences.
 </li>
 <li>
 Gather and incorporate feedback from user research, app store reviews, and customer support to identify and fix pain points.
 </li>
 <li>
 Make clear prioritization calls using data, balancing user value, technical feasibility, and business impact.
 </li>
 <li>
 Drive the discovery, definition, and delivery of new communication features, from ideation through to launch.
 </li>
 <li>
 Use analytics and A/B testing to validate hypotheses and measure feature impact on both calling and chat KPIs.
 </li>
 <li>
 Maintain a transparent and well-prioritized roadmap that aligns with Botim&rsquo;s strategic goals.
 </li>
 <li>
 Ensure effective handover to marketing, support, and operations for smooth feature rollouts.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Experience: 3&ndash;6 years of product management experience, preferably in consumer mobile products; VoIP or messaging experience is a plus.
 </li>
 <li>
 Skilled in using product analytics to guide prioritization, validate decisions, and measure success.
 </li>
 <li>
 Ability to break complex problems into clear, actionable steps and deliver high-quality outcomes.
 </li>
 <li>
 Strong empathy for users and a passion for crafting seamless, reliable communication experiences.
 </li>
 <li>
 Clear and persuasive communicator who can align stakeholders and manage competing priorities.
 </li>
 <li>
 Comfortable engaging with engineers on trade-offs, architecture constraints, and performance considerations.
 </li>
 <li>
 Experience working on communication or collaboration tools.
 </li>
 <li>
 Familiarity with VoIP protocols, codecs, network optimization, and messaging architectures.
 </li>
 <li>
 Hands-on experience with growth experiments like onboarding optimization, feature adoption prompts, or retention mechanics.
 </li>
 </ul>
 
 
 
</div>

Product Manager - Calling and Chat Experience

<div>
 
 
 
 About Us
 
 
 
 
 
 
 
 We are a leading UAE-based consumer technology company, building the digital infrastructure of everyday life with a focus on AI-powered fintech, communication, and digital services.
 
 
 
 
 
 Guided by our philosophy, the Blueprint of Simplicity, we design technology around real human behavior, connecting people, enabling financial access, and making everyday experiences effortless.
 
 
 
 
 
 Our flagship platform, botim, is the region&rsquo;s most trusted fintech communication platform, combining secure VoIP with action-based AI and everyday money tools. Through botim money, we provide financial services that serve both individuals and SMEs, making payments, transfers, and credit simpler and more accessible. Today, the platform serves 150M+ users worldwide.
 
 
 
 
 
 Our lending finance engine, Quantix, powers fast, regulated credit across the ecosystem, including innovative products such as CashNow for instant access.
 
 
 
 
 
 From calls to credit, from daily services to big ambitions, we are rethinking how the region stays connected and financially included.
 
 
 
 
 
 Visit www.astratech.ae for more.
 
 
 
 
 
 
 
 Role Summary
 
 
 
 
 We are seeking a
 
 Product Manager &ndash; Calling &amp; Chat Experience
 
 to own and optimize Botim&rsquo;s
 
 voice, video, and messaging features
 
 . This role will focus on delivering high-quality, reliable, and engaging communication experiences, using data-driven prioritization to drive improvements that enhance user satisfaction, retention, and engagement.
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 <ul>
 <li>
 
 Calling &amp; Chat Experience -
 
 Define and execute the product strategy for voice, video, and chat features.
 </li>
 <li>
 Monitor communication performance metrics (e.g., call drop rate, latency, message delivery success, time-to-send) and translate them into product improvements.
 </li>
 <li>
 Collaborate with engineering, design, data, and QA teams to ship enhancements that improve end-to-end calling and messaging experiences.
 </li>
 <li>
 Gather and incorporate feedback from user research, app store reviews, and customer support to identify and resolve pain points.
 </li>
 <li>
 Make clear prioritization decisions balancing
 
 user value, technical feasibility, and business impact
 
 .
 </li>
 <li>
 
 Feature Development &amp; Prioritization
 
 </li>
 <li>
 Drive discovery, definition, and delivery of new communication features, from ideation to launch.
 </li>
 <li>
 Use analytics and A/B testing to validate hypotheses and measure feature impact on calling and chat KPIs.
 </li>
 <li>
 Maintain a transparent, prioritized roadmap aligned with Botim&rsquo;s strategic goals.
 </li>
 <li>
 Ensure smooth rollout of new features through effective handover to marketing, support, and operations teams.
 </li>
 </ul>
 
 
 
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 3&ndash;6 years of
 
 product management experience
 
 , preferably in consumer mobile products; VoIP or messaging experience is a plus.
 </li>
 <li>
 Strong
 
 data-driven mindset
 
 , skilled in using analytics for prioritization and decision-making.
 </li>
 <li>
 Proven
 
 execution excellence
 
 , able to break complex problems into actionable steps.
 </li>
 <li>
 Strong
 
 user empathy
 
 and passion for delivering seamless communication experiences.
 </li>
 <li>
 Excellent
 
 stakeholder management and communication skills
 
 .
 </li>
 <li>
 
 Technical fluency
 
 to engage with engineers on trade-offs, architecture, and performance considerations.
 </li>
 </ul>
 
 
 
 
 
 
 Nice-to-Haves
 
 
 
 <ul>
 <li>
 Experience working on
 
 communication or collaboration tools
 
 .
 </li>
 <li>
 Familiarity with
 
 VoIP protocols, codecs, network optimization, and messaging architectures
 
 .
 </li>
 <li>
 Hands-on experience with
 
 growth experiments
 
 (e.g., onboarding optimization, feature adoption prompts, retention mechanics).
 </li>
 </ul>
 
 
 
 
 
 
 Why Join Botim?
 
 
 
 <ul>
 <li>
 Shape the
 
 core communication experience
 
 for millions of users across MENA and beyond.
 </li>
 <li>
 Be part of a
 
 high-growth, innovative team
 
 that values speed, collaboration, and impact.
 </li>
 <li>
 Work on
 
 technically challenging and high-scale products
 
 that are mission-critical to users.
 </li>
 </ul>
 
 
</div>

Product Manager- Calling & Chat Experience

IZIL Beauty

Job Title: Retail Sales Team LeadDepartment: Spa &amp; StoreReports To: Spa &amp; Store ManagerJob SummaryThe Retail Sales Team Lead plays a pivotal role in driving sales performance, overseeing daily storeoperations, and delivering an exceptional customer experience. This role requires strong leadershipskills to mentor and guide the sales team, ensuring optimal execution of company goals whilemaintaining high service standards.Key ResponsibilitiesSales Leadership &amp;amp; Customer EngagementLead the sales team to consistently achieve individual and store sales targets, maximizing every salesopportunity.Provide outstanding customer service that exceeds expectations, fostering loyalty and repeatbusiness.Identify customer needs and offer informed recommendations on product benefits, features,pricing, and availability.Handle escalated customer inquiries, ensuring prompt and effective resolution.Train and mentor junior team members, offering support and guidance as needed.Store Operations &amp;amp; Team SupportOversee daily store activities, ensuring smooth and efficient operations.Perform till duties, including transaction processing, refunds, and price adjustments.Maintain accurate records of customer orders, special requests, and repairs, ensuring timelyfulfillment.Act as a keyholder, assisting with store security and operational needs when required.Step in for the Assistant Manager or Store Manager as needed, ensuring seamless leadershipcontinuity.Maintain accurate stock records and monitor inventory levels, addressing discrepancies proactively.Compliance &amp;amp; Risk ManagementAdhere to company policies regarding cash handling, stock security, and customer datamanagement.Ensure compliance with safety and security procedures, promptly reporting potential hazards to theStore Manager.Capture and input customer data into the company database to drive loyalty and engagement.Continuous Improvement &amp;amp; TrainingActively participate in training programs and store meetings to stay updated on industry trends andcompany objectives.Proactively identify areas for operational improvement and recommend strategic solutions.Retail Sales LeadImplement innovative customer service initiatives to enhance the shopping experience.Skills &amp;amp; QualificationsProven ability to lead, train, and motivate a sales team to achieve targets.Exceptional multitasking skills, effectively managing competing priorities in a fast-pacedenvironment.Strong analytical and problem-solving abilities, with a proactive approach to customer service andrisk management.Excellent communication skills with a professional, customer-centric attitude.Highly adaptable, with a willingness to embrace change and drive innovation.Self-motivated, confident, and enthusiastic with a passion for delivering excellence.Why Join Us?As a Retail Sales Team Lead at IZIL, you will play a crucial role in shaping the store&rsquo;s success. Thisposition offers the opportunity to develop leadership skills, contribute to a dynamic retailenvironment, and be part of a growing brand committed to excellence in customer service and salesperformance.Job Types: Full-time, Permanent

Retail Sales Lead

HIRES IMG HUMAN RESOURCES CONSULTANCY - L.L.C - S.P.C

Job Title: Area Manager (With Catering Experience)Job Summary: The Area Manager is responsible for overseeing and managing the operations of multiple branches or locations within a designated area. This role ensures consistent service quality, operational efficiency, and compliance with company policies across all sites. The Area Manager leads, supports, and motivates location managers and staff, driving sales performance, profitability, and customer satisfaction while aligning with the organization&rsquo;s strategic objectives.Key Responsibilities:<ul><li>Supervise and support multiple branches/locations, ensuring smooth daily operations and adherence to company standards.</li><li>Develop and implement operational strategies to improve efficiency, productivity, and service delivery.</li><li>Monitor financial performance, budgets, and KPIs to achieve profitability targets across the area.</li><li>Recruit, train, and mentor branch managers and staff, fostering a culture of teamwork, accountability, and excellence.</li><li>Conduct regular site visits, audits, and performance reviews to ensure compliance with company policies, procedures, and quality standards.</li><li>Analyze market trends and customer feedback to identify growth opportunities and areas for improvement.</li><li>Collaborate with senior management to implement business strategies and achieve organizational goals.</li><li>Handle escalated customer concerns and resolve operational issues promptly.</li><li>Ensure adherence to health, safety, and regulatory requirements across all locations.</li><li>Prepare and present regular reports on area performance, challenges, and recommendations to senior management.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field (preferred).</li><li>Proven experience as an Area Manager, Regional Manager, or in a multi-site leadership role.</li><li>Strong leadership and people management skills with the ability to build high-performing teams.</li><li>Excellent communication, decision-making, and problem-solving abilities.</li><li>Strong financial acumen with experience in budgeting, forecasting, and performance analysis.</li><li>Ability to travel frequently and manage multiple priorities effectively.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED8,000.00 per month

Area Manager

Explore 2594+ Customer experience manager in Abu Dhabi this October. Find roles across top companies and apply now to boost your career.