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guest relations manager

Hilton

<div><p>Guest Relations Manager - The WB&trade; Abu Dhabi, Curio Collection by Hilton&trade;</p><p>
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul><b>What are we looking for?</b><p><br>
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous managerial experience in a customer service function</li>
<li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in a customer service function or a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Guest Relations Manager - The WB™ Abu Dhabi, Curio Collection by Hilton™

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div></div><div><div><div><div><div><p><b>OVERVIEW/BASIC FUNCTION:</b></p><p>
The Guest Relations Manager is responsible for leading and overseeing all aspects of guest relations to ensure seamless and personalized experience in line with the hotel&rsquo;s luxury standards. This role directs and inspires the guest relations team &mdash; including the Concierge, Lobby Ambassadors, Guest Relations, Executive Lounge, and Butler teams &mdash; to anticipate and exceed guest expectations while implementing service strategies that foster loyalty and satisfaction. Acting as an ambassador of the hotel, the Guest Relations Manager ensures that every touchpoint reflects the brand&rsquo;s philosophy of excellence, guiding associates to deliver consistent, memorable, and guest-centric experiences.</p><p></p><p><b>
RESPONSIBILITIES:</b></p><p></p><ul><li>
Manage and oversee the Concierge, Lobby Ambassadors, Guest Relations, Executive Lounge, and Butler teams, ensuring these key service areas operate cohesively to deliver exceptional guest experiences.</li><li>
Maintain in-depth knowledge of Rosewood Abu Dhabi services, facilities, and local offerings, including dining, cultural attractions, and events, to provide tailored recommendations.</li><li>
Oversee and ensure the smooth operation of luxury hotel services, maintaining the highest standards of guest relations.</li><li>
Communicate effectively with guests, colleagues, and stakeholders to foster strong relationships and deliver exceptional service.</li></ul><div></div><ul><li>
Demonstrate adaptability and empathy in responding to guest needs, maintaining a consistently guest-centric approach.</li><li>
Engage with guests to understand their preferences and expectations, ensuring that personalized touches and proactive service enhance their overall stay.</li></ul><div></div><ul><li> Supervise guest service colleagues to guarantee attentive, professional, and seamless service from arrival to departure.</li></ul><div></div><ul><li> Resolve guest complaints and requests promptly with empathy and discretion, ensuring issues are handled in line with Rosewood&rsquo;s service philosophy.</li></ul><div></div><ul><li> Ensure all Front Office areas reflect the highest standards of cleanliness, safety, and service efficiency.</li></ul><div></div><ul><li> Coordinate guest needs, special requests, and amenity arrangements to deliver exceptional, bespoke experiences.</li></ul><div></div><ul><li> Act as an ambassador of the Rosewood Sense of Place philosophy, reflecting the unique character and culture of Abu Dhabi in guest interactions.</li></ul><div></div><ul><li> Lead, inspire, and guide a multicultural team, creating an environment of collaboration and excellence.</li></ul><div></div><ul><li> Drive results by developing initiatives that enhance the guest journey and create memorable experiences.</li></ul><div></div><ul><li> Organize and plan daily operations with precision, ensuring attention to detail in every aspect of service delivery.</li></ul><div></div><ul><li> Perform any additional duties assigned to support hotel operations and guest satisfaction.</li></ul><p></p><p><b>
OSHAD RESPONSIBILITIES:</b></p><p></p><p>
While at work, (and while on work premises) an associate shall:</p><p></p><ul><li> Take reasonable care of their own health and safety.</li></ul><p></p><ul><li> Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;</li></ul><p></p><ul><li> Cooperate with full compliance with Hotel&rsquo;s developed OSHMS policies, OSHMS procedures &amp; operational works instruction in order to protect the health and safety of the people.</li></ul><p></p><ul><li> Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;</li></ul><p></p><ul><li> Report all OSH incidents and work related injuries; and</li></ul><p></p><ul><li> Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment &amp; machineries, PPE, etc.) at the Hotel&rsquo;s workplace in the interest of health, safety, welfare or protection or management of the workplace.</li></ul><p></p><ul><li> Participate in conduct of OSH related planning and implementation in order to achieve the Hotel&rsquo;s OSH objectives, targets &amp; program.</li></ul><p></p><ul><li> Attend all training arranged by Hygiene, Health &amp; Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.</li></ul><p></p><p><b>
ACCOUNTABILITY:</b></p><p></p><ul><li> Held accountable and committed whatever it takes to comply with the company&rsquo;s OSHMS Policies, OSHMS Procedure, &amp; Operational Works Instruction and any other relevant legislation applies within the organization.</li></ul><p></p><ul><li> Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.</li></ul><p></p><ul><li> To report to his supervisor or respective Manager.</li></ul><p></p><p><b>
QUALIFICATIONS: </b>Degree in Hospitality Management or a related field, with proven experience in Front Office or Guest Relations within a luxury hotel.</p><p></p><ul><li> Experience: Two years&rsquo; supervisory experience at a Front Desk preferably in a luxury or ultra-</li></ul><p>
luxury hotel.</p><p></p><ul><li> Education: Degree in Hospitality Management or a related field, with proven experience in Front Office or Guest Relations within a luxury hotel.</li></ul><p></p><ul><li> General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;
</li></ul><p>prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.</p><p></p><ul><li> Technical Skills: Ability to suggestively sell available rooms; ability to input and access information into
</li></ul><p>System; ability to remain calm and courteous with demanding/difficult guests; ability to perform job functions to standards under pressure; ability to ensure security and confidentiality of guests; ability to work without directs supervision.</p><p></p><ul><li> Language: Required to speak, read and write English, with fluency in other languages preferred.</li></ul><p></p><ul><li> Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout
</li></ul><p>the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.</p><p></p><ul><li> Licenses &amp; Certifications: None required.</li></ul><div></div><ul><li><br>
 Licenses &amp; Certifications: None required.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Guest Services Manager

Rixos Hotels Gulf

<p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit . Do what you love, care for the world, dare to challenge the status quo! </p> What's in it for you <ul> <li>Employee benefit card offering discounted rates in Accor worldwide.</li> <li>Learning programs through our Academies.</li> <li>Opportunity to develop your talent and grow within your property and across the world!</li> <li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.</li> </ul> Job Description <p>To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.</p> <ul> <li>Live and project the goal, philosophy, vision, mission and core values of the company.</li> <li>Adheres to company grooming standards at all time.</li> <li>Is a continual source of information, help and assistance to all guests.</li> <li>Prepares the weekly duty rosters.</li> <li>Supervise Guest Relation Officers.</li> <li>Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with team members.</li> <li>Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently.</li> <li>Conduct house tours / site inspection and special room drops for VIP's.</li> <li>Escorts all arriving guests to their respective suites.</li> <li>Escorts external guests to their destination.</li> <li>Escorts departing guests to their means of transport.</li> <li>Checked all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained.</li> <li>Greet all residence guests personally.</li> <li>Promote Inter-Hotel sales and in-house facilities.</li> <li>Handle guest complaints and feedback according to Sofitel standards ensuring necessary actions, follow up and recording are done.</li> <li>Completes the departure list for the following day - contact VIP guests for any necessary arrangements.</li> <li>Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest.</li> <li>Ensure ALL members consistently receive all benefits, repeat guests and other VIP's receive special recognition and service.</li> <li>Liaise closely with Concierge, Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.</li> <li>Prepare compendiums prior to guest arrival and check-info system if necessary.</li> <li>Maintain close contact with Airport Concierge, Reception for new arrivals and departures.</li> <li>Update and maintain efficient guest history system.</li> <li>Prepare requisition and distribution of amenities on a timely basis.</li> <li>Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times.</li> <li>Attend daily and monthly briefings or meetings to facilitate communications and smooth operations.</li> <li>Abides by all policies and procedures.</li> <li>Has full knowledge of Sofitel standards.</li> <li>Performs related duties and special projects assigned by Senior Management.</li> </ul> Qualifications <ul> <li>3-5 years of luxury hotel guest relations or front office management experience.</li> <li>Proven leadership skills with ability to inspire and motivate teams.</li> <li>Deep knowledge of luxury service standards, guest psychology, and brand storytelling.</li> <li>Proficiency in Opera PMS, Microsoft Office, and CRM systems.</li> <li>Fluent in English; additional languages strongly preferred.</li> <li>Elevated communication and emotional intelligence.</li> <li>Strong organizational and problem-solving ability.</li> <li>Refined presentation and interpersonal poise.</li> <li>Capable of handling confidential information with discretion.</li> <li>Creative, detail-driven, and adaptable to changing priorities.</li> <li>Endure various physical movements throughout the work areas.</li> <li>Ability to move safely in uneven terrain or in confined spaces.</li> <li>Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift.</li> <li>Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds.</li> </ul> Additional Information Your team and working environment <ul> <li>Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.</li> <li>At Accor, we are Heartists!</li> </ul> <p>Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island. Every day we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding. Location: Rixos Premium Saadiyat Island, Saadiyat Island, Abu Dhabi, United Arab Emirates.</p>

Guest Relation Manager

Capital Motion Restaurants Management LLC

<p>Located in the upscale Yas Bay area of Yas Island, Siddharta Lounge by Buddha Bar is a stunning rooftop destination. The restaurant and lounge offer an adventurous multi-cuisine tapas-style of Mediterranean flavors, mouthwatering mixology, and breathtaking views of the Arabian Gulf.</p><p>With its vibrant atmosphere, social dining concept, and the best mixology creations, Siddharta Lounge is the epitome of glamour, drawing a &quot;wow&quot; from everyone who visits. The iconic venue boasts incredible sunset views, making it the perfect place to unwind and enjoy the evening.</p><p>Adding to the allure is the Buddha-Bar's signature musical identity of captivating Electro-Ethnic rhythms and tribal sounds played each evening by a resident DJ.</p><p>Siddharta Lounge Yas Bay is the third of its kind to open in the Middle East, following Dubai and Muscat, with Marrakech on the way. The sea-view venue can accommodate up to 300 guests and is fully licensed to serve liquor.</p><p>With car parking available, Siddharta Lounge by Buddha Bar is the perfect upscale dining destination.</p><p><b>Position Summary</b></p><p>The Trilogy by Buddha-Bar is seeking a passionate and service-driven VIP Hostess (Executive) to oversee front-of-house operations and elevate the guest journey across our high-end restaurant and lounge venues. This role is central to ensuring exceptional service delivery, driving sales, leading the hostess team, and coordinating group bookings and events. The ideal candidate will be a confident leader with a strong background in restaurant hospitality, guest relations, and sales.</p><p><b>Key Responsibilities</b></p><p>&middot; Serve as the main point of contact for guest experience across all Trilogy restaurant venues.</p><p>&middot; Lead and inspire the hostess and reception teams to deliver a warm, professional, and seamless welcome.</p><p>&middot; Handle VIP guests, special requests, and feedback with discretion and care.</p><p>&middot; Supervise and schedule hostesses to ensure optimal front-of-house coverage.</p><p>&middot; Support reception operations, ensuring smooth guest check-in and seating flow.</p><p>&middot; Manage and confirm group bookings, coordinating with kitchen and service teams.</p><p>&middot; Handle private dining and event inquiries, ensuring all details are captured and executed.</p><p>&middot; Take and manage reservations via phone, email, and online platforms.</p><p>&middot; Monitor reservation trends and adjust seating plans to maximize occupancy.</p><p>&middot; Collaborate with marketing and sales teams to promote special events and packages.</p><p>&middot; Ensure all guest interactions reflect the brand&rsquo;s standards and hospitality ethos.</p><p>&middot; Oversee the reservations process, ensuring accurate and efficient handling of individual and group bookings.</p><p>&middot; Coordinate with the reception and events teams to manage table allocations and guest flow.</p><p>&middot; Maintain reservation systems and guest databases, ensuring up-to-date and accurate records.</p><p>&middot; Drive revenue through upselling dining experiences, packages, and special offerings.</p><p>&middot; Collaborate with the sales and marketing teams to convert leads into bookings and repeat visits.</p><p>&middot; Identify and act on opportunities to enhance guest spend and satisfaction.</p><p>&middot; Manage group reservations and private dining events from inquiry to execution.</p><p>&middot; Liaise with internal departments (kitchen, bar, operations) to ensure smooth event delivery.</p><p>&middot; Ensure all guest requirements are met and expectations exceeded.</p><p>&middot; Train and supervise hostesses and reception staff.</p><p>&middot; Develop team schedules, ensure grooming standards, and uphold service protocols.</p><p>&middot; Foster a positive, guest-centric team culture.</p><p>&middot; Report work-related accidents or injuries immediately to the manager/supervisor.</p><p>&middot; Follow safety and security policies to maintain a clean, safe, and secure environment.</p><p>&middot; Identify and correct unsafe work procedures or conditions.</p><p>&middot; Use proper equipment and PPE and follow correct lifting procedures.</p><p>&middot; Follow emergency procedures for evacuations, medical emergencies, and natural disasters.</p><p>&middot; Safely operate and store tools, equipment, and machines.</p><p>&middot; Complete required safety training and certifications.</p><p>&middot; Protect the privacy and security of guests and coworkers.</p><p>&middot; Follow company and department policies and procedures.</p><p>&middot; Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</p><p>&middot; Maintain confidentiality of proprietary materials and information.</p><p>&middot; Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</p><p>&middot; Perform other reasonable job duties as requested by Supervisors.</p><p>&middot; Speak to guests and co-workers using clear, appropriate and professional language.</p><p>&middot; Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</p><p>&middot; Support all co-workers and treat them with dignity and respect.</p><p>&middot; Develop and maintain positive and productive working relationships with other employees and departments.</p><p>&middot; Partner with and assist others to promote an environment of teamwork and achieve common goals.</p><p>&middot; Read and visually verify information in a variety of formats (e.g., small print).</p><p>&middot; Stand, sit, or walk for an extended period of time or for an entire work shift.</p><p>&middot; Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.</p><p>&middot; Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.</p><p>&middot; Move over sloping, uneven, or slippery surfaces.</p><p>&middot; Move up and down stairs and/or service ramps.</p><p>&middot; Reach overhead and below the knees, including bending, twisting, pulling, and stooping.</p><p>&middot; Minimum 3&ndash;5 years of experience in guest relations, restaurant hospitality, or front-of-house management.</p><p>&middot; Strong background in reservations, sales, or event coordination.</p><p>&middot; Excellent communication, leadership, and interpersonal skills.</p><p>&middot; Proficiency in reservation systems and MS Office.</p><p>&middot; Fluent in English; additional languages are a plus.</p><p>&middot; Experience in luxury or high-end restaurant environments preferred.</p><p><b>OTHER</b></p><p>Performs other related tasks as assigned by management.</p><p>Complies with Capital Motion policies and procedures.</p><p>Job Type: Full-time</p>

VIP Hostess (Executive)

Etihad

<div>
 Make the world your home
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 <br/>
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 At Etihad, we believe that exceptional journeys begin with exceptional people. As the national airline of the United Arab Emirates and one of the world&rsquo;s fastest-growing airlines, we connect Abu Dhabi to over 100 destinations worldwide but it&rsquo;s our people who make every journey truly remarkable.
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 We&rsquo;re searching for passionate, detail-oriented professionals to join our
 <strong>
  Premium Guest Relations
 </strong>
 team, a dedicated group responsible for managing the travel experiences of our most valued VIP guests.
 <br/>
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 In this role, you&rsquo;ll be the single point of contact ensuring seamless, personalised service from the moment a booking is made until the journey&rsquo;s end. You&rsquo;ll handle complex itineraries, coordinate with service delivery teams across the network, and act as an ambassador of Etihad&rsquo;s world-class hospitality. No two days are ever the same each interaction is an opportunity to create unforgettable experiences and represent the very best of Etihad.
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 What You&rsquo;ll Do
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   Handle all VIP bookings, enquiries, and itinerary management with precision and care across email, WhatsApp and phone
  </li>
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   Manage Etihad Guest redemption bookings and special service requests, ensuring every journey reflects our commitment to excellence.
  </li>
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   Build and maintain close relationships across service delivery areas, ensuring flawless coordination and first-class handling throughout the guest journey.
  </li>
  <li>
   Make empowered decisions to resolve any service issues swiftly and effectively.
  </li>
  <li>
   Maintain guest preference databases, ensuring a personalised experience every time.
  </li>
  <li>
   Uphold Etihad&rsquo;s highest standards for communication, accuracy, and data confidentiality.
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   <br/>
  </li>
 </ul>
 What we&rsquo;re looking for
 <br/>
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 <ul>
  <li>
   Minimum education: High school diploma or equivalent.
  </li>
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   Experience in reservation and ticketing systems
  </li>
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   At least 3 years of contact centre or customer service experience, ideally in a travel or hospitality environment.
  </li>
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   A passion for delivering inspirational service and building lasting guest relationships.
  </li>
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   Strong communication, problem-solving, and multitasking skills.
  </li>
  <li>
   Fluency in written and spoken English and Arabic
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  </li>
 </ul>
 <strong>
  About Etihad Airways
  <br/>
  <br/>
 </strong>
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
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 To learn more, visit etihad.com
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 <strong>
  Recruitment Fraud Alert
  <br/>
  <br/>
 </strong>
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>


Premium Guest Relations Representative (VIP)

IFM Facilities Management LLC

<p>Assistant Housekeeping Manager Job Description</p><p>The Assistant Housekeeping Manager supports the Housekeeping Manager in overseeing all daily operations of the Housekeeping department to ensure impeccable cleanliness standards and maximum guest satisfaction.</p><p>Preferrable Looking for candidates from Hotel Industry</p><p>Key Responsibilities:</p><ul><li>Supervise Staff: Directly manage, train, and schedule the housekeeping team (attendants, public area staff, etc.).</li><li>Quality Control: Conduct frequent inspections of guest rooms and public areas to ensure they meet the hotel's high standards of cleanliness and maintenance.</li><li>Inventory: Monitor and manage the stock of linens, amenities, and cleaning supplies, assisting with ordering and cost control.</li><li>Guest Relations: Promptly and professionally handle all guest requests and resolve any complaints related to housekeeping services.</li><li>Operations: Ensure all department operations comply with safety and hygiene regulations; serve as the department head in the manager's absence.</li></ul><p>Requirements:</p><ul><li>Proven experience in hotel housekeeping, with prior supervisory experience.</li><li>Strong leadership and organizational skills.</li><li>Exceptional attention to detail and commitment to high standards.</li><li>Ability to work a flexible schedule, including weekends and Holidays.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Salary expectations (AED)</li><li>Notice period (months)</li><li>Current salary (AED)</li></ul><p>Experience:</p><ul><li>Assistant Manager - Soft Service or Senior: 6 years (Required)</li><li>Facilities Management: 6 years (Required)</li><li>Large scale projects (400+ workforce projects): 6 years (Required)</li></ul><p>Location:</p><ul><li>Abu Dhabi (Required)</li></ul>

Assistant Housekeeping Manager

COREcruitment

<p>Join a dynamic & fast-growing hospitality group in Abu Dhabi! We're seeking an experienced Hotel General Manager to lead operations, drive excellence, and deliver exceptional guest experiences at this premium property complex.</p><p>Ideal start date: December '25</p> Requirements <ul><li>Currently based in the UAE with a minimum 10-15 years in the hospitality industry, with at least 5 years in a senior leadership role (GM, Hotel Manager, or Director of Operations)</li><li>Proven success managing large-scale complex operations in the GCC region.</li><li>International branded hotel experience & exposure to the luxury market</li><li>Bachelor's degree in Hospitality Management, Business Administration, or a related field (required).</li><li>Master's degree (MBA or Hospitality Management specialization) is preferred, especially for international or luxury brands.</li></ul> About <ul><li>Strategic Leadership : Oversee all aspects of hotel operations, ensuring alignment with the company's vision, brand standards, and growth objectives.</li><li>Operational Excellence : Manage daily hotel functions-including front office, housekeeping, F&B, and guest services-to deliver seamless and superior guest experiences.</li><li>Financial Management : Develop and control budgets, monitor financial performance, optimize revenue streams, and ensure cost efficiency.</li><li>Team Leadership & Development : Recruit, train, and mentor department heads and staff to foster a high-performance, service-driven culture.</li><li>Guest Experience : Maintain the highest standards of hospitality and service quality, responding proactively to guest feedback and market trends.</li><li>Sales & Marketing Support : Collaborate with commercial teams to drive occupancy, average room rate, and brand visibility through effective marketing and sales strategies.</li><li>Compliance & Standards : Ensure adherence to health, safety, and regulatory requirements, as well as internal policies and quality assurance standards.</li><li>Stakeholder Relations : Build and maintain strong relationships with owners, corporate teams, suppliers, and local partners.</li><li>Innovation & Growth : Identify opportunities for operational improvement, new service offerings, and technology integration to enhance efficiency and competitiveness.</li></ul> Salary offered <ul><li>Market related all-inclusive package + family insurance + family visa</li><li>No additional schooling or flights allowances</li></ul>

Hotel General Manager

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