customer service representative Jobs in Abu Dhabi

customer service representative

guest service agent

guest services executive (front desk) - conrad abu dhabi etihad towers Jobs in Abu Dhabi

guest services executive (front desk) - conrad abu dhabi etihad towers

receptionist

assistant housekeeping manager Jobs in Abu Dhabi

assistant housekeeping manager

guest services associate

Farah Experiences

<div><ul><li><p>Welcome guests in a friendly and professional manner
</p></li><li><p>Engage each guest as a unique individual and listen attentively to their requests
</p></li><li><p>Manage and maintain queue lanes efficiently
</p></li><li><p>Sell tickets and other products via a computerised Point of Sale (POS) system
</p></li><li><p>Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
</p></li><li><p>Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
</p></li><li><p>Maintain awareness and adherence to company&acirc;&euro;&trade;s cash handling policies
</p></li><li><p>Maintain knowledge and awareness of ongoing promotions
</p></li><li><p>Provide pricing, promotion, shows, rides &amp; attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience
</p></li><li><p>Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
</p></li><li><p>Proactively anticipate, listen to guest&acirc;&euro;&trade;s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company&acirc;&euro;&trade;s guest complaint policy
</p></li><li><p>Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
</p></li><li><p>Efficiently manage all guest services operational areas
</p></li><li><p>Manage lost and found counter according to company&acirc;&euro;&trade;s lost and found policy
</p></li><li><p>Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
</p></li><li><p>Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
</p></li><li><p>Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW)
</p></li><li><p>Fondly bid farewell to all guests exiting the park
</p></li></ul><p><b>Essential:
</b></p><ul><li><p>English proficiency (spoken &amp; written)
</p></li><li><p>Basic computer knowledge
</p></li><li><p>Ability and genuine willingness to entertain/engage guests
</p></li><li><p>Flexibility
</p></li><li><p>High levels of respect and integrity
</p></li></ul><p><b>Desirable:
</b></p><ul><li><p>Theme park/water park experience
</p></li><li><p>Higher secondary or equivalent</p></li></ul></div><p></p>

Guest Services Associate

<div><p><b>The Job Scope includes:
</b></p><ul><li>Welcome guests in a friendly and professional manner
</li><li>Engage each guest as a unique individual and listen attentively to their requests
</li><li>Manage and maintain queue lanes efficiently
</li><li>Sell tickets and other products via a computerised Point of Sale (POS) system
</li><li>Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
</li><li>Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
</li><li>Maintain awareness and adherence to company&acirc;&euro;&trade;s cash handling policies
</li><li>Maintain knowledge and awareness of ongoing promotions
</li><li>Provide pricing, promotion, shows, rides &amp; attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience
</li><li>Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
</li><li>Proactively anticipate, listen to guest&acirc;&euro;&trade;s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company&acirc;&euro;&trade;s guest complaint policy
</li><li>Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
</li><li>Efficiently manage all guest services operational areas
</li><li>Manage lost and found counter according to company&acirc;&euro;&trade;s lost and found policy
</li><li>Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
</li><li>Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
</li><li>Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW)
</li><li>Fondly bid farewell to all guests exiting the park
</li>Participate in any evacuation (drill or real) if necessary<br>
<li>
</li></ul><p></p><p><b>To be considered for the role, you will need to have:
</b></p><ul><li>Higher secondary or equivalent
</li><li>Minimum 1-year operational experience in a guest or customer service setting
</li><li>English proficiency (spoken &amp; written)
</li><li>Basic computer knowledge
</li><li>Ability and genuine willingness to entertain/engage guests
</li><li>Flexibility
</li>High levels of respect and integrity<br>
<li>
</li></ul><p></p><p><b>Interested in this opportunity? Apply now!</b></p></div>

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25174993<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Abu Dhabi EDITION, Al Bateen Marina, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Service Representatives take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Service Representative makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Representatives will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Representatives &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act &ndash; polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations &ndash; breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.<br>
</p><div>
<br>
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.</div><div>
<br>
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Front Desk Agent - The Abu Dhabi EDITION

<div><b>Additional Information</b><br>
<b>Job Number</b>25166790<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Le Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p><p><br>
</p><p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Supervisor

<div><b>Additional Information</b><br>
<b>Job Number</b>25169688<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>Start Your Journey With Us</b></p>
<p>From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.</p>
<p>Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.</p>
<p>The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.</p><p><br>
</p><p><b>Job Requirement:</b></p>
<ul><li><b>To be an ambassador of the Front Office and the hotel, in and outside the work place.</b></li></ul>
<ul><li><b>To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.</b></li></ul>
<ul><li><b>To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.</b></li></ul>
<ul><li><b>To personally greet and escort the guests rather than pointing out directions.</b></li></ul>
<ul><li><b>To ensure that the privacy of the guests and the confidentiality of the information is respected.</b></li></ul>
<ul><li><b>To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.</b></li></ul>
<ul><li><b>To manage any guest complaint in a professional manner, by owning it, resolving it to the guest&rsquo;s satisfaction and recording it.</b></li></ul>
<ul><li><b>To call the Duty/Night Manager, AFOM or FOM for advice in serious cases or if an approval is required.</b></li></ul>
<ul><li><b>To ensure a proper use of the telephone etiquette as per St. Regis standards.</b></li></ul>
<ul><li><b>To always keep the working area clean and well maintained.</b></li></ul>
<ul><li><b>To use appropriate materials, equipment and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.</b></li></ul>
<ul><li><b>To attend all guests approaching the Welcome Desk in the procedure of check-in / check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.</b></li></ul>
<ul><li><b>To share daily activity highlights with the manager including internal and external guest opportunities.</b></li></ul>
<ul><li><b>To be aware of and to report all guest comments or complaints.</b></li></ul>
<ul><li><b>To be aware of all VIPs visiting or staying in the hotel.</b></li></ul>
<ul><li><b>To maintain an accurate guest profile.</b></li></ul>
<ul><li><b>To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Manager.</b></li></ul>
<ul><li><b>To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.</b></li></ul>
<ul><li><b>To properly follow all CID and local government requirements concerning hotel guests and files.</b></li></ul><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: Bachelor degree required.</p>
<p>Related Work Experience: At least 1 year of experience within the hospitality industry.</p><p><br>
</p><p>#LI-MA1</p></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Expert

<div><b>Additional Information</b><br>
<b>Job Number</b>25171198<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<div><p><br>
</p><div>
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Telephone Operator

Dusit

<div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<p>PRIMARY RESPONSIBILITIES</p>
<ul><li>Opens and closes the doors for guests of the hotel.</li><li>Greets arriving and departing guests using the Dusit Standard of greeting.</li><li>Call the attention of the Bell Service Agent to unload the luggage from the car of an arriving guest.</li><li>Unloads the luggage of guests until the Bellman brings them inside.</li><li>Ensures that the main entrance is manned at all times.</li><li>Assists guest in giving directions and information needed.</li><li>Maintain smooth flow of traffic at the front landing area.</li><li>Must have knowledge of the hotel facilities, activities and services.</li><li>Assist security by reporting undesirables or suspicious looking people within the hotel property.</li><li>Ensures the cleanliness of the Main Entrance and the Lobby area.</li><li>Ensures cleanliness of guest elevators and landing area and sees to it that all elevator buttons are working.</li><li>Assist guests in boarding elevators ensuring their safety.</li><li>Assist handicapped visitors and guest from the car into and out of the hotel.</li><li>Assists guests/patrons in hailing of taxis.</li><li>Assist guest in paging their drivers at the parking area.</li></ul>
<p>
ADMINISTRATIVE RESPONSIBILITIES</p>
<ul><li>Prepares reports on all accidents or unusual incidents in his area of responsibility.</li></ul>
<p>
COMMERCIAL RESPONSIBILITIES</p>
<ul><li>Communicates effectively with guests</li><li>To be a good sales person to promote hotel&rsquo;s image and business</li></ul>
<p>
HUMAN RESOURCES RESPONSIBILITIES</p>
<ul><li>Assists handicapped visitors and guests from bus/car into and out of the hotel.</li></ul>
<p>
RELATIONSHIP</p>
<ul><li>To be able to communicate with guests effectively and efficiently.</li></ul>
<p>
OTHERS</p>
<ul><li>Continuous learning through own IDP.</li><li>Any other duties as may be assigned by the superior.</li></ul>
<p>
ACCOUNTABILITIES</p>
<ul><li>Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.</li></ul>
<p>
COMPANY&rsquo;S CULTURE</p>
<ul><li>Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;</li></ul>
<p>
CONFIDENTIALITY</p>
<ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul>
<p>
JOB REQUIREMENTS
</p><ul><li>At least High Vocational diploma in any discipline.</li><li>Minimum of 1 year in Front Office or Bell Service experience in a similar capacity.</li><li>Ability to communicate basic English.</li><li>Possess professional disposition with good communication and interpersonal skills.</li><li>Physically strong. Ability to stand for a long period of time and lift luggage during the duty.</li></ul><br>
</div><div><div>
</div></div></div><div></div><div><div><div><h2 class="jobSectionHeader"><b>Information</b></h2><div>
<ul><div><div><div>Date Posted</div>
<div>October 7, 2025</div>
</div></div><div><div><div>Location</div>
<div><div>Dusit Thani Abu Dhabi
</div></div></div></div><div><div><div>Division</div>
<div><div><div>Rooms
</div></div></div></div></div><div><div><div>Minimum Experience</div>
<div>2 Year
</div></div></div><div><div><div>Qualification</div>
<div>Associate Degree
</div></div></div><div><div><div>Career Level</div>
<div>Others</div></div></div></ul></div></div></div></div></div></div>

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