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cashier and customer service - uaen

customer service clerk

MTL HUMAN RESOURCES CONSULTANCIES

Waitress &ndash; Premium Italian Restaurant | Abu DhabiLocation: Abu Dhabi, UAE Job Type: Full-time Salary: AED 2,500 &ndash; AED 3,200 per month Hiring Company: Meridian Trade LinksJob Benefits<ul><li>Salary: AED 2,500 &ndash; AED 3,200 per month</li><li>Free employment visa</li><li>Free medical insurance</li><li>Free transportation</li><li>Weekly day off</li><li>Timely salary payment</li><li>Full-time employment</li></ul>About the RoleWe are urgently hiring an experienced and customer-focused Waitress for a premium Italian restaurant in Abu Dhabi.The ideal candidate should have previous restaurant or hospitality experience, excellent communication skills, and a professional approach to customer service. The successful candidate will be responsible for providing guests with a welcoming and high-quality dining experience.Key Responsibilities<ul><li>Greet and welcome guests in a friendly and professional manner.</li><li>Present menus and provide information about food and beverage options.</li><li>Take accurate food and beverage orders.</li><li>Serve meals and beverages promptly and professionally.</li><li>Provide excellent customer service throughout the guest's dining experience.</li><li>Handle guest requests, feedback, and complaints professionally.</li><li>Practice suggestive selling and recommend menu items when appropriate.</li><li>Coordinate with kitchen and restaurant team members to ensure smooth service.</li><li>Maintain cleanliness and organization of tables and dining areas.</li><li>Follow restaurant hygiene, food safety, and service standards.</li><li>Assist with table setup, clearing, and preparation for incoming guests.</li></ul>Requirements<ul><li>2&ndash;3 years of experience as a Waitress in a restaurant, caf&eacute;, hotel, or similar hospitality environment.</li><li>Experience in a premium or Italian restaurant is an advantage.</li><li>Good English communication and interpersonal skills.</li><li>Strong customer-service skills.</li><li>Well-groomed with a professional appearance.</li><li>Positive, friendly, and team-oriented attitude.</li><li>Ability to work efficiently during busy service periods.</li><li>Willingness to work flexible shifts as required.</li><li>Candidates who can join immediately or on short notice will be preferred.</li></ul>How to ApplyInterested candidates may send their updated CV to:Email: HR@Meridiantradelinksuae.com WhatsApp/Contact: +971 50 663 0283Please mention &ldquo;Waitress &ndash; Abu Dhabi&rdquo; in your application.Work Location: In person &ndash; Abu Dhabi, UAEJob Type: Full-time Pay: AED 2,500 &ndash; AED 3,200 per monthPay: AED2,500.00 - AED3,200.00 per monthWork Location: In person

Waitress/Service Crew

Al Bahiya Trading & Services

Job description:About the Role: We are looking for a motivated and customer-oriented Receptionist / Sales Representative to join our growing team. The ideal candidate will be the first point of contact for clients and will also contribute to achieving sales targets through excellent communication and service.Responsibilities:<ul><li>Welcome and assist visitors and clients in a professional manner.</li><li>Handle incoming calls, emails, and customer inquiries.</li><li>Present and promote company products/services to potential clients.</li><li>Support the sales process and maintain client relationships.</li><li>Keep accurate records of leads, sales, and customer interactions.</li></ul>Requirements:<ul><li>Excellent communication and interpersonal skills.</li><li>Pleasant, professional, and presentable personality.</li><li>Previous experience in reception, customer service, or sales preferred.</li><li>Fluent in English (Arabic is an advantage).</li><li>Positive attitude and willingness to learn.</li></ul>Compensation:<ul><li>AED 5,000 to 6000 per month</li><li>Attractive Sales Commission</li></ul>Pay: AED5,000.00 - AED6,000.00 per monthWork Location: In person

Receptionist / Sales Representative

Specialty Coffee Barista &ndash; Premium Caf&eacute; | Abu Dhabi (Abu Dhabi)Salary: AED 2,500 &ndash; 3,500 per monthhr@meridiantradelinksuae.com+971 50 663 0283⸻About the RoleWe are seeking a skilled and passionate Specialty Coffee Barista to join a premium caf&eacute; in Abu Dhabi (Abu Dhabi). The ideal candidate should have experience in specialty coffee preparation, espresso-based drinks, and customer service, with a strong understanding of coffee quality and presentation.The candidate should be enthusiastic about coffee culture, brewing techniques, and delivering an excellent customer experience.⸻Key Responsibilities* Prepare and serve high-quality specialty coffee beverages including espresso, cappuccino, latte, and manual brew methods.* Ensure consistent coffee quality, taste, and presentation standards.* Operate and maintain espresso machines, grinders, and brewing equipment.* Calibrate grinders and adjust extraction to maintain optimal coffee flavor.* Educate customers about coffee origins, brewing methods, and menu items.* Maintain cleanliness and organization of the coffee bar and equipment.* Monitor stock levels of coffee beans, milk, and bar supplies.* Follow hygiene, food safety, and caf&eacute; operational standards.* Provide friendly and professional customer service to enhance the caf&eacute; experience.⸻Requirements* 2&ndash;3 years of experience as a Specialty Coffee Barista in a caf&eacute; or specialty coffee shop.* Knowledge of espresso extraction, latte art, and manual brewing methods (V60, Chemex, etc.).* Good English communication skills.* Passion for coffee quality and customer service.* Professional appearance and positive attitude.* Ability to work efficiently during busy hours.* Immediate joiners preferred.⸻How to ApplySend your CV to: hr@meridiantradelinksuae.comCall / WhatsApp: +971 50 663 0283Job Type: Full-time Abu Dhabi (Abu Dhabi)Pay: AED2,500.00 - AED3,500.00 per monthWork Location: In person

Senior Barista

Apres Restaurant LLC

1. JOB PURPOSEThe Branch Manager &ndash; OPUS is responsible for the overall day-to-day management, operational excellence, sales performance, guest experience, team leadership, and profitability of the OPUS branch located at Premium location in Abu Dhabi.The role is responsible for maintaining the premium OPUS brand standards while ensuring smooth coordination with Hotel management and operations. The Branch Manager will lead the team to achieve sales targets, deliver exceptional customer service, control costs and inventory, and maximize commercial opportunities within the location.2. KEY RESPONSIBILITIESA. Branch Operations<ul><li>Manage the complete day-to-day operation of the OPUS branch.</li><li>Ensure the branch opens and closes according to approved operating procedures and timings.</li><li>Maintain high standards of cleanliness, presentation, grooming, merchandising, and service.</li><li>Ensure all company policies, SOPs, health and safety requirements, and hotel operational requirements are followed.</li><li>Conduct daily opening and closing checks.</li><li>Monitor branch activities and resolve operational issues promptly.</li><li>Coordinate with Hotel management regarding operational requirements, events, VIP visits, and special activities.</li><li>Ensure the branch is always ready for VIP guests and high-profile events.</li></ul>B. Sales &amp; Revenue Management<ul><li>Achieve monthly and annual sales and revenue targets.</li><li>Monitor daily sales performance and identify opportunities to increase revenue.</li><li>Drive upselling, cross-selling, and premium product sales.</li><li>Monitor Average Order Value (AOV) and customer conversion.</li><li>Develop opportunities for corporate orders, gifting, events, weddings, Ramadan, festive occasions, and other activations.</li><li>Review daily, weekly, and monthly sales reports.</li><li>Take corrective action when sales performance is below target.</li><li>Build strong relationships with repeat and high-value customers.</li></ul>C. Customer Experience<ul><li>Deliver a luxury and personalized customer experience consistent with OPUS standards.</li><li>Personally handle VIP and high-value customers when required.</li><li>Monitor customer feedback and ensure complaints are resolved professionally and promptly.</li><li>Ensure staff demonstrate excellent product knowledge and selling skills.</li><li>Maintain a customer-focused culture within the branch.</li><li>Develop and maintain relationships with regular customers and corporate clients.</li></ul>D. Team Management<ul><li>Lead, supervise, and motivate all branch employees.</li><li>Prepare staff schedules and ensure appropriate manpower coverage.</li><li>Monitor attendance, punctuality, grooming, and discipline.</li><li>Conduct daily briefings and regular performance discussions.</li><li>Set individual and team KPIs.</li><li>Identify training requirements and coordinate training with the relevant departments.</li><li>Ensure employees have adequate product and brand knowledge.</li><li>Conduct performance evaluations and recommend development plans.</li><li>Address staff performance and disciplinary matters in coordination with HR.</li></ul>E. Inventory &amp; Stock Control<ul><li>Monitor daily stock levels and product availability.</li><li>Ensure accurate receiving, storage, display, and issuing of products.</li><li>Monitor fast-moving and slow-moving products.</li><li>Minimize wastage, damages, expiry, and stock discrepancies.</li><li>Conduct regular stock counts and support monthly stock audits.</li><li>Ensure proper handling and storage of flowers, cakes, chocolates, gifts, packaging, and other products as applicable.</li><li>Coordinate replenishment with the production, procurement, and warehouse teams.</li><li>Report stock shortages and discrepancies immediately.</li></ul>F. Visual Merchandising &amp; Brand Standards<ul><li>Maintain OPUS luxury brand standards throughout the branch.</li><li>Ensure all products are presented according to approved visual merchandising guidelines.</li><li>Maintain attractive displays and seasonal/festive presentations.</li><li>Ensure packaging, uniforms, signage, and customer-facing materials meet OPUS standards.</li><li>Coordinate with the marketing team for campaigns, activations, and promotional activities.</li><li>Protect the reputation and premium positioning of the OPUS brand.</li></ul>G. Financial &amp; Cost Control<ul><li>Monitor branch revenue, expenses, wastage, and profitability.</li><li>Ensure all transactions are properly recorded through the POS system.</li><li>Monitor cash handling and ensure compliance with company procedures.</li><li>Review daily cash and sales reconciliation.</li><li>Control operational expenses within approved budgets.</li><li>Identify opportunities to reduce wastage and improve profitability.</li><li>Report financial and operational variances to management.</li></ul>H. Events &amp; Hotel team Coordination<ul><li>Coordinate with hotel management for hotel/property events and activations.</li><li>Support VIP visits, weddings, corporate events, festive activations, and internal hotel requirements.</li><li>Identify opportunities to increase OPUS sales through hotel's guest, event, and corporate network.</li><li>Ensure timely execution of special orders and event requirements.</li><li>Maintain professional communication with hotel departments and management.</li></ul>I. Reporting &amp; Administration<ul><li>Prepare daily sales and operational reports.</li><li>Submit weekly performance updates to management.</li><li>Monitor branch KPIs and prepare action plans where required.</li><li>Maintain accurate records for attendance, stock, sales, wastage, complaints, and operational incidents.</li><li>Ensure all required documents and reports are completed on time.</li><li>Escalate operational, financial, staffing, or customer-related issues to management.</li></ul>3. DAILY / WEEKLY RESPONSIBILITIESDaily<ul><li>Conduct opening operational checks.</li><li>Conduct staff briefing and review daily sales targets.</li><li>Monitor sales, customer service, and product availability.</li><li>Check product quality and presentation.</li><li>Monitor staff attendance and grooming.</li><li>Review stock levels and replenishment requirements.</li><li>Handle customer feedback and complaints.</li><li>Coordinate with hotel operations when required.</li><li>Review daily sales and cash reconciliation.</li></ul>Weekly<ul><li>Review branch sales performance against targets.</li><li>Review staff performance and manpower requirements.</li><li>Review inventory movement and wastage.</li><li>Monitor customer feedback.</li><li>Review upselling and AOV performance.</li><li>Submit weekly operational and sales reports.</li><li>Identify business development opportunities.</li></ul>4. KEY PERFORMANCE INDICATORS (KPIs)<ul><li>Achievement of monthly and annual sales targets.</li><li>Revenue growth.</li><li>Average Order Value (AOV).</li><li>Gross profit and branch profitability.</li><li>Customer satisfaction and complaint resolution.</li><li>Customer retention and repeat business.</li><li>Stock accuracy.</li><li>Reduction in wastage and damages.</li><li>Staff attendance and productivity.</li><li>Staff turnover and training completion.</li><li>Compliance with OPUS and hotel operational standards.</li><li>Successful execution of events and activations.</li></ul>5. QUALIFICATIONS &amp; EXPERIENCE<ul><li>Bachelor's degree or diploma in Hospitality, Business Administration, Retail Management, or a related field preferred.</li><li>Minimum 3&ndash;5 years of experience in branch management, retail, luxury hospitality, F&amp;B, gifting, lifestyle, or a similar customer-facing business.</li><li>Previous experience managing a premium/luxury brand is highly preferred.</li><li>Experience in the UAE hospitality or retail industry is an advantage.</li><li>Proven experience in achieving sales targets and managing teams.</li><li>Strong knowledge of POS, inventory, sales reporting, and basic financial controls.</li></ul>6. REQUIRED SKILLS &amp; COMPETENCIES<ul><li>Strong leadership and people-management skills.</li><li>Excellent customer service and communication skills.</li><li>Strong sales and commercial awareness.</li><li>Ability to work in a luxury hospitality environment.</li><li>Strong organizational and problem-solving skills.</li><li>Good knowledge of inventory and stock control.</li><li>Ability to analyze sales and operational reports.</li><li>Excellent English communication skills; Arabic is an advantage.</li><li>Professional appearance and strong interpersonal skills.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Strong attention to detail and brand standards.</li></ul>7. WORKING RELATIONSHIPSInternal:<ul><li>Brand Manager</li><li>Operations Manager</li><li>HR Department</li><li>Finance Department</li><li>Procurement &amp; Warehouse</li><li>Production Team</li><li>Marketing Team</li><li>Sales Team</li></ul>External:<ul><li>Hotel Management and Departments</li><li>Corporate Clients</li><li>VIP Customers</li><li>Event Partners</li><li>Suppliers and Service Providers</li></ul>8. AUTHORITY &amp; ACCOUNTABILITYThe Branch Manager is accountable for the overall operational and commercial performance of the OPUS branch at premium hotel Abu Dhabi and is expected to take ownership of branch performance, customer experience, team productivity, inventory control, and compliance with company and hotel standards.The Branch Manager must escalate significant financial, operational, employee, customer, safety, or reputational matters to the relevant management immediately.9. GENERAL RESPONSIBILITIES<ul><li>Maintain confidentiality of company and customer information.</li><li>Follow all company policies, procedures, and SOPs.</li><li>Comply with UAE labour, health and safety, and applicable regulatory requirements.</li><li>Maintain professional conduct at all times.</li><li>Protect company assets, products, equipment, and brand reputation.</li><li>Perform any other duties reasonably assigned by management in line with the position.</li></ul>Pay: AED7,000.00 - AED15,000.00 per monthWork Location: In person

Branch Manager

Mersat Holdings

Business Development Executive (Inside Sales)Location: Abu Dhabi, UAE Company: Mersat Holdings LLC Employment Type: Full-TimeAbout MersatMersat Holdings LLC is a diversified business group headquartered in Abu Dhabi, delivering professional solutions in Environmental Services, Waste Management, Transport, Business Consultancy, Media Services, and Corporate Support Services across the UAE.As part of our continued expansion, we are looking for a dynamic and results-oriented Business Development Executive (Inside Sales) to join our Business Development Team.About the RoleThis is a Business-to-Business (B2B) sales role focused on promoting and selling professional services to corporate clients across the UAE.The successful candidate will be responsible for identifying new business opportunities, generating leads, engaging prospective clients through telephone and digital communication, negotiating commercial proposals, and converting prospects into long-term clients.Key Responsibilities<ul><li>Generate new business opportunities through outbound cold calling.</li><li>Identify and qualify prospective corporate clients.</li><li>Promote the Company's professional services to businesses across various industries.</li><li>Build and maintain relationships with key decision-makers.</li><li>Schedule appointments and virtual meetings with prospective clients.</li><li>Prepare and follow up on quotations and proposals.</li><li>Negotiate commercial terms and close new business opportunities.</li><li>Maintain accurate CRM records and daily sales activities.</li><li>Achieve monthly lead generation and sales targets.</li><li>Provide excellent customer service before and after the sales process.</li><li>Coordinate with internal departments to ensure smooth service delivery.</li></ul>Requirements<ul><li>Bachelor's Degree or Diploma (Mandatory).</li><li>Excellent spoken and written English.</li><li>Hindi, Malayalam, or Tamil language skills will be an added advantage.</li><li>Previous experience in Business Development, Inside Sales, B2B Sales, Tele Sales, Corporate Sales, Lead Generation, or Customer Service.</li><li>Proven experience in cold calling and generating business leads.</li><li>Strong negotiation and sales closing skills.</li><li>Excellent communication and presentation abilities.</li><li>Self-motivated, confident, and target-driven.</li><li>Good computer skills, including Microsoft Office and CRM systems.</li></ul>Preferred Skills<ul><li>B2B Sales</li><li>Inside Sales</li><li>Business Development</li><li>Cold Calling</li><li>Lead Generation</li><li>Sales Negotiation</li><li>Customer Relationship Management</li><li>Corporate Sales</li><li>Appointment Setting</li><li>Sales Closing</li></ul>What We Offer<ul><li>Competitive Salary</li><li>Attractive Performance-Based Incentives</li><li>Career Growth Opportunities</li><li>Professional Sales Training</li><li>Supportive and Collaborative Work Environment</li><li>Opportunity to work with leading corporate clients across the UAE</li></ul>How to ApplyInterested candidates are invited to apply through Indeed.Please ensure that your CV highlights your experience in:<ul><li>Business Development</li><li>B2B Sales</li><li>Inside Sales</li><li>Cold Calling</li><li>Lead Generation</li><li>Customer Service</li><li>Sales Closing</li></ul>Only shortlisted candidates will be contacted by the Human Resources Department.Work Location: In person

Business Development Executive (Inside Sales)

INSPIRE BUILDERS GENERAL CONTRACTING COMPANY

Job Description &ndash; Branch ManagerCompany: Gujrat Group of Restaurants Department: Restaurant Operations Location: Abu Dhabi, UAE Job Type: Full-Time Experience: 6&ndash;8 YearsAbout UsEstablished in 2014, Gujrat Group of Restaurants brings authentic Pakistani flavors to the UAE through its family of brands, including Royal Gujrat, Gujrat Restaurant, and Naan House. With 7 branches across Abu Dhabi, the group offers fine dining and casual dining experiences built around quality ingredients, consistent taste, and traditional hospitality.Job SummaryWe are looking for an experienced and hands-on Branch Manager to take full ownership of the daily operations, sales performance, and guest experience of one of our restaurant branches.The Branch Manager will be responsible for driving revenue, managing branch operations, maintaining service and food quality standards, leading the branch team, and ensuring a smooth and efficient customer experience across dine-in, takeaway, and delivery channels.Key ResponsibilitiesBranch Operations &amp; Sales<ul><li>Take full ownership of daily branch sales and revenue performance.</li><li>Work actively toward achieving and exceeding monthly sales targets.</li><li>Manage complete day-to-day branch operations, including dine-in, takeaway, and delivery.</li><li>Monitor sales, peak hours, order volumes, and operational performance.</li><li>Adjust staffing and operational activities based on business requirements.</li></ul>Guest Experience &amp; Service<ul><li>Ensure consistent food quality, service, cleanliness, and hospitality standards.</li><li>Handle customer complaints and escalations professionally and promptly.</li><li>Maintain a strong presence on the restaurant floor, particularly during peak hours.</li><li>Ensure the branch consistently delivers the service standards of Gujrat Group.</li></ul>Team &amp; Staff Management<ul><li>Lead and supervise the branch team during daily operations.</li><li>Ensure employees follow grooming, punctuality, attendance, and workplace conduct standards.</li><li>Coordinate with the kitchen and service teams to ensure smooth operations.</li><li>Escalate employee performance, attendance, and conduct concerns to HR.</li><li>Support effective staffing and shift planning.</li></ul>Delivery &amp; POS Operations<ul><li>Monitor delivery platforms such as Talabat, Careem, Noon Food, and other applicable platforms.</li><li>Ensure orders are processed accurately and fulfilled on time.</li><li>Monitor delivery-related issues and coordinate with the relevant teams for resolution.</li><li>Ensure proper use of POS and billing systems.</li></ul>Cash &amp; Financial Controls<ul><li>Monitor daily cash handling and billing accuracy.</li><li>Ensure proper end-of-day cash reconciliation.</li><li>Identify and report discrepancies promptly.</li><li>Monitor branch sales reports and operational performance.</li></ul>Inventory &amp; Cost Control<ul><li>Maintain appropriate stock levels for daily operations.</li><li>Coordinate with suppliers and relevant departments regarding stock requirements.</li><li>Monitor inventory usage and minimize food and material wastage.</li><li>Identify operational areas where costs can be controlled without affecting quality.</li></ul>Performance &amp; Reporting<ul><li>Monitor daily branch KPIs, sales, order volumes, and operational performance.</li><li>Participate in weekly Restaurant Development meetings.</li><li>Present branch performance, operational challenges, and ground-level observations.</li><li>Implement agreed actions and recommendations from performance meetings.</li><li>Track improvements and ensure timely execution of operational initiatives.</li></ul>Compliance &amp; Standards<ul><li>Ensure compliance with food safety, hygiene, cleanliness, and operational standards.</li><li>Ensure all employees follow company policies and procedures.</li><li>Maintain high standards of restaurant presentation and customer service.</li></ul>RequirementsEducation<ul><li>Bachelor's degree in Business Administration, Hospitality Management, Hotel Management, or a related field is preferred.</li></ul>Experience<ul><li>6&ndash;8 years of experience in restaurant operations.</li><li>Minimum 3&ndash;5 years of experience in a managerial, supervisory, or shift-lead position within the restaurant or F&amp;B industry.</li><li>Proven experience handling sales performance and day-to-day restaurant operations.</li></ul>Required Skills<ul><li>Restaurant Operations Management</li><li>Sales &amp; Revenue Management</li><li>Team Leadership</li><li>Customer Service</li><li>Floor Management</li><li>Cash &amp; Billing Management</li><li>Inventory &amp; Wastage Control</li><li>Delivery Platform Management</li><li>POS Systems</li><li>Sales Reporting &amp; KPI Monitoring</li><li>Problem-Solving</li><li>Strong Communication &amp; Interpersonal Skills</li><li>Ability to work under pressure</li><li>Strong leadership and decision-making abilities</li></ul>Language Requirements<ul><li>Strong communication skills in English and Urdu/Hindi.</li><li>Ability to communicate confidently with customers, employees, and management.</li></ul>Preferred Qualifications<ul><li>Previous experience managing a Pakistani or South Asian cuisine restaurant.</li><li>Experience with Talabat, Careem, Noon Food, or similar delivery platforms.</li><li>Experience with restaurant POS systems and sales dashboards.</li><li>Ability to understand and act on daily sales reports.</li><li>Experience working in a multi-branch restaurant environment.</li></ul>Working Requirements<ul><li>Willingness to work flexible shifts.</li><li>Availability during evenings, weekends, and public holidays.</li><li>Ability to work effectively in a fast-paced restaurant environment.</li><li>Proactive approach to operational challenges and business improvement.</li></ul>Key Performance Indicators (KPIs)<ul><li>Achievement of branch sales and revenue targets.</li><li>Improvement in branch sales performance.</li><li>Customer satisfaction and complaint resolution.</li><li>Food quality and service standards.</li><li>Delivery order accuracy and fulfillment.</li><li>Cash and billing accuracy.</li><li>Inventory control and reduction of wastage.</li><li>Staff attendance, grooming, and operational discipline.</li><li>Timely implementation of actions from weekly performance reviews.</li><li>Overall branch operational efficiency.</li></ul>What We Offer<ul><li>Competitive salary based on experience.</li><li>Full ownership and accountability of a restaurant branch.</li><li>Opportunity to grow within an established and expanding restaurant group.</li><li>Exposure to structured performance reviews and data-driven restaurant management.</li><li>Supportive leadership and opportunities for career development.</li></ul>Pay: AED5,000.00 - AED6,000.00 per monthWork Location: In person

Branch Manager ( Restaurant operations )

Marriott International

<div>Additional Information 
Job Number26099530 
Job CategorySales &amp; Marketing 
LocationSaadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>This is a multi-property role for The St. Regis Saadiyat Island Resort, Abu Dhabi and Al Wathba, a Luxury Collection Desert Resort &amp; Spa, Abu Dhabi.
JOB SUMMARY
<ul><li>Accountable for assigned hotels&rsquo; respective leisure/wholesale segment.</li><li>Proactively solicits and handles a defined account portfolio in collaboration with MP Sales Executive &ndash; Leisure Travel.</li><li>Develops, executes and drives leisure segment strategy, action plans against new and existing target accounts.</li><li>Liaises with on-property and above property stakeholders to maximize business opportunities and collaborations.</li><li>Owns all day-to-day sales activities of defined segment with focus on implementing and driving the commercial segment strategy, and develops and maintains long-term, value-based customer relationships that enable the achievement and exceedance of sales objectives, segment revenue and individual sales targets.</li><li>Attends domestic and global leisure tradeshows, showcases, conferences, industry meetings, workshops and functions as required on behalf of assigned properties.</li><li>Plans and executes national &amp; international sales trips, sales calls, site inspections, familiarization trips and client entertainments as appropriate.</li><li>Proactively identifies and uncovers new prospect accounts for acquisition through a variety of channels and sales tools.</li><li>Participates in regular business reviews and strategy meetings.</li><li>Ensures business is turned over properly and in a timely fashion for an exquisite service delivery and in accordance with brand standards.</li><li>Analyses and maintains knowledge of customers, leisure market trends and competition.</li><li>Represents Marriott International worldwide, promoting the quality image of the company at every opportunity, and uncovers additional leads for Marriott International utilizing available tools such as MI Leads, where applicable.</li><li>Performs any other reasonable task assigned by the MP Assistant Director of Sales &amp; Distribution / MP Director of Sales &amp; Distribution.</li><li>Able to demonstrate a high degree of self-motivation and to work unsupervised using own initiative.</li><li>Maintains strict confidentiality of all matters relating to the Company and Property, plus all other sales and personnel-related matters.</li></ul> 
CANDIDATE PROFILE
Education and Experience:
<ul><li>Fluency in English</li>
<li>Additional EU language skills required e.g. French, Spanish, Italian etc.</li>
<li>Experience within luxury hotel chains/5-star luxury properties require</li>
<li>Substantial knowledge and established network of connections within leisure/wholesale sales segment required</li>
<li>Proven track of proactive leisure/wholesale sales experience on managerial level; minimum 2 years of experience as Sales Manager &ndash; Leisure Travel</li>
<li>Proven prospecting and luxury business development abilities</li>
<li>Middle East/UAE experience preferred</li> 
</ul>Core Work Activities:
<div>Building Successful Relationships that Generate Sales Opportunities 
<ul><li>Builds and strengthens business relationships with existing and new customers to enable future bookings and grow leisure market share.</li><li>Effectively develops valuable business relationships within leisure/wholesale segment to further expand customer base.</li><li>Works collaboratively with off-property sales channels (i.e. Market Sales, Global Sales Organization) to ensure leisure/wholesale sales efforts are coordinated, complementary and in alignment with the hotels&rsquo; overall (sales &amp; distribution) strategy within that specific segment.</li><li>Manages and develops relationships with internal and external key stakeholders.</li></ul></div>
<div>Managing Sales Activities 
<ul><li>Develops, implements and drives the commercial strategy of the leisure/wholesale segment. Supports company-wide wholesale distribution and direct connectivity efforts.</li><li>Action plans against existing and new target accounts to achieve and exceed sales quotas and gain market share.</li><li>Manages a pre-determined number of leisure accounts in close collaboration with MP Sales Executive &ndash; Leisure Travel to ensure maximum yield in line with budgetary objectives.</li><li>Identifies and acquires new potential partnerships through a variety of channels.</li><li>Drives suite and villa sale (as applicable) through existing and new program inclusions and partner activations.</li><li>Responsible for monitoring rate alignment across all wholesale channels with support of revenue team, ensuring rate parity.</li><li>Proactively schedules sales calls and corresponding activities such as site inspections, familiarization trips, agent trainings, webinars, virtual calls, client entertainment etc. to strengthen business relationships, educate partners and uncover new business opportunities.</li><li>Attends international and local leisure showcases, conferences, tradeshows, functions etc. as a representative of both properties, ensuring that the quality image of the unique portfolio is portrayed, and that every opportunity is taken to promote the hotels and Marriott International.</li><li>Conducts content checks on e-channels, websites, and printed/digital brochures to ensure accurate details about the properties.</li><li>Takes responsibility for the compilation and execution of quarterly sales action plans as agreed with MP Assistant Director of Sales &amp; Distribution/ MP Director of Sales &amp; Distribution. Communicates any trends, updates, obstacles on a regular basis.</li><li>Tracks monthly segment results, monitors production/weekly pick-up and handles the corresponding reports accordingly.</li><li>Executes and supports the operational aspects of leisure business booked (incl. customer correspondence).</li><li>Handles VIP guests&rsquo;/partners&rsquo; reservations with utmost care and attention, communicates with respective departments for any required arrangements, meet &amp; greets etc.</li><li>Takes personal responsibility to ensure that standards are maintained and that available systems/tools are utilized to their full capacity.</li><li>Maintains effective call objective, up-to-date activity and relevant information for each key account and ensures follow up is executed in a timely manner.</li><li>Owns and ensures an efficient day-to-day operation of the leisure segment.</li><li>Understands and is in a position to accurately hand over any leisure group and event enquiries to Groups &amp; Events team.</li><li>Takes personal responsibility for understanding the overall commercial strategy and budgetary guidelines, enabling empowered decision-making in all rate negotiations.</li><li>Collaborates with marketing department for new initiatives, out-of-the-box ideas, etc. to drive performance and exposure.</li><li>Participates in regular business reviews and strategy meetings providing an update on the travel segment performance and trends. Active involvement in the annual budget planning process.</li><li>Supervises support staff in the planning, administration and execution of assigned tasks and any other sales related activities, as required. Assist when needed in recruiting, directing, managing, training and coaching sales associates.</li></ul></div>
<div>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue 
<ul><li>Understand hotels&rsquo; business mix and how leisure segment ties into overall strategy.</li><li>Analyses and maintains knowledge of customers, leisure/wholesale market trends, competitors&rsquo; strengths and weaknesses, economic developments, supply and demand etc. to allow for optimal selling. Monitors, collects, analyses data and communicates information accordingly to adapt selling strategies and align sales activities according to needs.</li><li>Closes the most profitable business opportunities for the hotels based on market conditions and location needs.</li><li>Gains understanding of the hotels&rsquo; primary target customers and service expectations. Serves the customers by understanding their business, requirements and potential concerns in order to offer enhanced solutions both prior to and during the stay/program/event.</li></ul></div>
<div>Providing Exceptional Customer Service 
<ul><li>Partners with reservations, revenue, hotel operations and other concerned departments to provide an exemplary customer service, while building long-lasting business relationships and loyalty to Marriott International</li><li>Sets a positive example and collaborates with various departments to create distinctive moments for the clients on property, ensuring that expectations are exceeded.</li><li>Executes and supports the company&rsquo;s service standards, driving customer loyalty by delivering consistent service excellence throughout each customer experience.</li><li>Interacts with clients to obtain feedback on product quality and service levels.</li><li>Demonstrates high energy levels to motivate and inspire the team to focus on consistently providing the highest level of customer service.</li><li>Conducts training for associates about leisure/wholesale segment, initiatives, requirements and expectations.</li></ul></div> 
Additional Responsibilities
<ul><li>Conducts and coordinates site inspections for hotels, as required.</li></ul>
<ul><li>Performs other duties, as assigned, to meet business needs.</li></ul></div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Multi-Property Sales Manager/Account Director - Leisure Travel

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