account manager

sales consultant

customer service manager

customer service

customer care associate

customer relationship manager

51Talk Headquarters

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
 </li>
 <li>
 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
 </li>
 <li>
 Conduct calls to prospective customers to promote and sell our products and services.
 </li>
 <li>
 Handle customers&lsquo; inquiries and convert them into sales opportunities.
 </li>
 <li>
 Understand customer needs and requirements to provide appropriate solutions .
 </li>
 <li>
 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experiences as a customer service manager or in a similar supervisory role.
 </li>
 <li>
 Strong understanding of customer relationship and sales management.
 </li>
 <li>
 Ability to motivate and drive a team to achieve targets.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Customer Service Team Lead

dubizzle Egypt

<div>
 Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As the Client Relationship Manager, you will support the sales team by ensuring seamless account management, maintaining strong client relationships, and contributing to revenue growth. You will be responsible for account activation, credit consumption management, account renewal tracking, and generating essential reports. You will also sell packages over the phone, assist in booking acquisition meetings, ensure client accounts are visited by the sales team, and monitor team revenue achievement.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Facilitate the activation and onboarding of new client accounts
 </li>
 <li>
 Build and maintain strong relationships with clients to drive retention and satisfaction
 </li>
 <li>
 Monitor client accounts to ensure accurate credit allocation and consumption
 </li>
 <li>
 Generate regular Account Management (AM) reports analysing client engagement and performance
 </li>
 <li>
 Conduct data analysis on client activity to identify trends, improvement areas, and growth opportunities
 </li>
 <li>
 Track client satisfaction, collect feedback, and recommend improvements to enhance service delivery
 </li>
 <li>
 Monitor client listings and ads to ensure compliance with company standards and optimise performance
 </li>
 <li>
 Address client inquiries, resolve issues promptly, and collaborate with the sales team to ensure client satisfaction
 </li>
 <li>
 Proactively manage account renewals and coordinate renewal activities with the sales team
 </li>
 <li>
 Sell, cross-sell &amp; up-sell bundles and listing packages over the phone to small existing or potential clients
 </li>
 <li>
 Support the sales team in booking acquisition meetings and ensuring a steady pipeline of prospects
 </li>
 <li>
 Ensure all client accounts are visited and properly managed by the sales team for relationship building and upselling
 </li>
 <li>
 Support the sales team in achieving their sales and revenue targets, with CRM KPIs linked to overall team performance
 </li>
 <li>
 Support tasks related to Sales Effectiveness (SE) projects, including target tracking and reporting
 </li>
 <li>
 Communicate team performance updates and provide feedback, including handling client complaints, to SE and management teams
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field
 
 
 
 </li>
 </ul>
 Experience:
 
 
 <ul>
 <li>
 2+ years of experience in a customer service or account management role
 
 
 
 </li>
 </ul>
 Knowledge:
 
 
 <ul>
 <li>
 Strong proficiency in data analysis and reporting tools, such as Microsoft Office, Excel or CRM systems
 </li>
 <li>
 Knowledge of classifieds and online platforms is a plus
 
 
 
 </li>
 </ul>
 Skills:
 
 
 <ul>
 <li>
 Excellent communication, problem-solving, and interpersonal skills
 </li>
 <li>
 Ability to manage multiple priorities and thrive in a fast-paced environment
 </li>
 <li>
 Strong sales acumen with the ability to sell over the phone and assist in acquisition activities
 </li>
 <li>
 Data-driven mindset with attention to detail and accuracy in reporting
 
 
 
 </li>
 </ul>
 Traits:
 
 
 <ul>
 <li>
 Organised, proactive, and able to collaborate effectively across teams
 </li>
 <li>
 Customer-focused mindset
 </li>
 <li>
 Excellent communication, organisational skills, attention to detail, and the ability to work well in a team
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Client Relationship Manager

Credit Agricole Egypt

<div>
 
 
 
 A GLIMPSE ABOUT CR&Eacute;DIT AGRICOLE EGYPT:
 
 
 
 
 
 
 
 
 Cr&eacute;dit Agricole Egypt
 
 Since its launch in 2006, Cr&eacute;dit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Cr&eacute;dit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt&rsquo;s national priorities.
 
 
 With a universal customer-focused model, Cr&eacute;dit Agricole Egypt is &ldquo;a whole bank just for you&rdquo; serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers&rsquo; best interests, Cr&eacute;dit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Cr&eacute;dit Agricole Egypt&rsquo;s endeavor to attain its customers&rsquo; satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Cr&eacute;dit Agricole Egypt is in line with the world&rsquo;s digital transformation, encouraging and implementing an innovative environment to exceed its customers&rsquo; expectations.
 
 
 In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship
 </li>
 <li>
 Provide the assigned portfolio of affluent customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty
 </li>
 <li>
 Maintain a superior customer service experience including pre-empting issues and proactive servicing
 </li>
 <li>
 Actively identify new customers, grow affluent customers portfolio by introducing higher number of 'NTB' "new to bank" affluent customers.
 </li>
 <li>
 Up-sell and cross-sell other bank products and services to existing customers
 </li>
 <li>
 Minimize customer attrition
 </li>
 <li>
 Assist Branch manager in the setting of sales action plan related to the branch
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 University degree
 </li>
 <li>
 Minimum 5 years in retail banking, customer service
 </li>
 <li>
 Nature of job requires very good English, in presenting all business documents and report writing and in communicating with stakeholders
 </li>
 <li>
 Computer skills, ability to operate different MS applications, and CRM, CBS, etc.
 </li>
 <li>
 Interpersonal skills
 </li>
 <li>
 Presentation skills
 </li>
 <li>
 Written &amp; oral communication
 </li>
 </ul>
 
 
</div>

Relationship Manager (Alex - Delta - Upper Egypt)

Islamic Development Bank (IsDB)

<div>
 Title: Country Manager, Egypt
 
 
 Requisition ID: 5678
 
 
 
 
 OVERVIEW
 
 
 
 
 
 Department
 
 Business Development
 
 Country
 
 Egypt
 
 Location
 
 Cairo
 
 Job Grade
 
 P2
 
 Contract Type
 
 Fixed Term (Local)
 
 Closing Date
 
 25-Sep-2025
 
 
 
 
 JOB PURPOSE
 
 
 
 
 The role holder is responsible for supporting sales in Egypt for certain products in general by bringing new customers and upselling cross selling activities with existent clients within the country to increase business insured and premium income through implementation of a country/region specific sales strategy for the overall benefit of the Corporation. This role will pursue identified leads, generate business through new and existent customers, ensure quality of business insured is maintained, assist customer in familiarization with the new policy and develop strong market intelligence to provide inputs for improvement of existing products.
 
 
 The role holder will manage and maintain the relationships with clients in Egypt he/she is operating, IsDB Group and other stakeholder to explore new business opportunities to enhance ICIEC sales within the country.
 
 
 The role holder may be assigned underwriting responsibilities for policyholders where the risk is within the MENA region pertaining to commercial and/or political risks by analysing and screening proposals, performing risk analysis and due diligence, managing credit limit applications and documentation of approved policies and timely preparation of requisite reports. This role holder is also responsible for presenting information and data collated about the potential customer to the Underwriting and Claims Committee to assist in making an informed decision. The role holder will provide inputs to policy administration database to ensure effective management of policy and safeguarding the corporation&rsquo;s financial health.
 
 
 
 
 KEY ACCOUNTABILITIES
 
 
 
 
 
 Business Development
 
 
 
 <ul>
 <li>
 Ensures implementation of the business development plan as per the guidelines defined by the Division Manager of region.
 </li>
 <li>
 Pursues all leads identified in close coordination with the Division Manager of the region by interacting with potential customers, understanding their requirements, offering products to address their needs and hence convert them into customers for ICIEC to enhance business insured and premium income for ICIEC.
 </li>
 <li>
 Initiates meetings to identify opportunities to sell to individual exporters, suppliers, ECAs, banks, and investors to identify their needs and recommend solutions thus generating business for ICIEC.
 </li>
 <li>
 Conducts meetings with identified clients on a periodic basis to pursue potential business opportunities to generate sales through new customers and hence increase revenue.
 </li>
 <li>
 Adheres to the guidelines to manage the risks prudently by understanding the customers and their financial dealings better.
 </li>
 <li>
 Ensures achievement of established targets (number of clients, business insured, premium etc.) and ensures maintenance of portfolio through balancing sales between short term, medium terms and long-term products.
 </li>
 <li>
 Ensures product and segment profitability, pricing strategy to recommend changes to the sales plan if needed in coordination with the Division Manager of the region.
 </li>
 <li>
 Ensures adherence to risk management guidelines in bringing in new business to minimize the number of claims submitted to ICIEC.
 </li>
 <li>
 Supports the Public relations team to launch media and advertising coupling and organizing promotional seminars.
 </li>
 <li>
 Dealing with Brokers and other potential distribution channels available in the market to develop new business for the Corporation.
 </li>
 <li>
 Adheres to the guidelines to manage the risks prudently by understanding the customers and their financial dealings better.
 </li>
 <li>
 Ensures product and segment profitability, pricing strategy to recommend changes to the sales plan if needed in coordination with the Division Manager of the region.
 
 
 </li>
 </ul>
 
 Market Intelligence
 
 
 
 <ul>
 <li>
 Liaises with the Division Manager of the region to develop understanding of the target Member Countries by staying up to date with economic, political developments, national development plan and macro-economic trends to provide inputs to key stakeholders such as Underwriters, Senior Underwriters etc. and evaluates the impact of external trends on product sales.
 </li>
 <li>
 Liaises with identified external market research agencies, private and public stakeholders and utilises other sources to collate information about competitor activities to ensure development of competitive sales strategy for enhancing ICIEC sales.
 </li>
 <li>
 Supports the development of new products and the improvement of existing products based on market trends, competitor offerings and customer feedback from the country of operation to enhance market penetration.
 
 
 </li>
 </ul>
 
 Customer Relationship Management
 
 
 
 <ul>
 <li>
 Liaises with customers after the policy has been issued by ICIEC, to assist the customer in familiarizing themselves with various facets of the policy such as terms, processes etc.
 </li>
 <li>
 Understands the guiding principles and rules pertaining to KYC and ensures adherence to the same.
 </li>
 <li>
 Maintains good relations with the existing and new customers to identify new deals and generate business opportunities for ICIEC.
 </li>
 <li>
 Negotiates with potential clients, ensures preparation of concept notes, issuance of NBIs, offers, insurance policy, etc. as per the authority delegated to him by the Division Manager of the Region and in coordination with underwriting function.
 
 
 </li>
 </ul>
 
 
 KEY ACCOUNTABILITIES
 
 
 
 
 
 Underwriting (on ad-hoc basis)
 
 
 
 <ul>
 <li>
 Responsible in underwriting operations pertaining to commercial and political risks for policyholders where the risk is within the MENA region in directing the policy portfolio by conducting requisite underwriting analysis to determine the risks associated with potential transactions and obligors.
 </li>
 <li>
 Conducts in-depth financial analysis of the involved buyers/importers/importer&rsquo;s bank through analysis of business plans, financial model, cash flow statements, assets, projected cash flows and other sources to determine the credit worthiness of the buyer/bank involved in the transaction.
 </li>
 <li>
 Conducts due diligence by conducting meetings with the obligor to understand various aspects of their business plan, assess value of securities, analyse governance structure of the business etc. to evaluate the potential risk in the transaction including risks associated with contract frustration and performance risk.
 </li>
 <li>
 Utilizes different sources of information to identify any legal issues associated with the transaction/importer and involves the Legal Affairs in evaluation of default risk from a legal perspective.
 </li>
 <li>
 Conducts meetings with local banks, financial authorities and local financial institutions to ensure the due diligence about the transaction and buyer /bank is done thoroughly to minimize the risk of claims.
 </li>
 <li>
 Presents insurance proposals to the Underwriting Committee for approval and provides information about all the facts of the case, as well as his/her point of view to assist the Underwriting Committee to take an informed decision.
 </li>
 <li>
 Provides inputs on recommended premiums, reinsurance support required and coverage for risks after complete analysis and consideration of applicant documentation, business factors and competitive situations.
 </li>
 <li>
 Reports on technical underwriting matters to the concerned manager in the Underwriting Department.
 </li>
 <li>
 Manages the collection process and follows up on the outstanding receivables in coordination with Finance with a strong focus on reducing the customer outstanding balance.
 </li>
 <li>
 Conducts regular monitoring/review of outstanding accounts and potential collection problems.
 </li>
 <li>
 Recommends appropriate measures for collection issues in close coordination with the concerned Business Development and Finance Teams to resolve client discrepancies and facilitate collections.
 </li>
 <li>
 Ensure that NPLs are well managed and coordinates closely with the claims division in minimizing loss.
 
 
 </li>
 </ul>
 
 Reporting
 
 
 
 <ul>
 <li>
 Prepares weekly reports providing details about - number of potential customers approached, status of the negotiation, business insured, sales progress against established plan etc. to the Division Manager of the region to track progress against established plan.
 </li>
 <li>
 Prepares monthly reports providing details about &ndash; new business insured, policy issued, premium and prospective pipeline to the Division Manager of the region to track performance against established plan and undertake course correction if required.
 
 
 </li>
 </ul>
 
 
 Other Responsibilities
 
 
 
 
 <ul>
 <li>
 The role holder will also perform duties pertinent to the Department/Division/Function as assigned by the supervisor.
 
 
 </li>
 </ul>
 
 
 ACADEMIC AND PROFESSIONAL QUALIFICATIONS
 
 
 
 
 <ul>
 <li>
 Field of Study: Marketing, Business Administration, Finance, Economics
 </li>
 <li>
 Academic Qualifications and Years of Relevant Experience Required: 5 Years for Bachelor's Degree or 3 Years for Master's Degree and 1 Year for PhD
 </li>
 <li>
 Nature of Experience: Prior experience in Marketing or Underwriting, in Business Development and/or Customer Relations, preferably in the Export Credit/ Banking Industry.
 </li>
 <li>
 Business Language Skills: Very good command of written and spoken English essential. Knowledge of either Arabic or French is an added advantage
 
 
 </li>
 </ul>
 
 
 SKILLS &amp; NECESSARY KNOWLEDGE
 
 
 
 
 <ul>
 <li>
 Business Prospecting and Origination
 </li>
 <li>
 Knowledge of Sales Tools
 </li>
 <li>
 Knowledge of Market Intelligence Techniques
 </li>
 <li>
 Industry and Market Knowledge
 </li>
 <li>
 Knowledge of Product Development Principles
 </li>
 <li>
 Marketing and PR Skills
 </li>
 <li>
 Event Management Skills
 </li>
 <li>
 Networking Skills
 </li>
 <li>
 ICIEC Business Knowledge
 </li>
 <li>
 ICIEC Product Knowledge
 </li>
 <li>
 Awareness of Member Countries
 </li>
 <li>
 Knowledge Sharing
 </li>
 <li>
 Communication and Presentation Skills
 </li>
 <li>
 Knowledge of political risk analysis
 </li>
 <li>
 Technological Adaptability
 </li>
 <li>
 Business Acumen
 </li>
 <li>
 Risk Management
 </li>
 <li>
 Knowledge of Insurance Information Management System (IIMS)
 
 
 </li>
 </ul>
 
 
 ABOUT APPLICATION PROCESS
 
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we will welcome your application. To complete the application, you will need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of passport
 </li>
 <li>
 Academic certificate
 
 
 </li>
 </ul>
 If you are currently an ICIEC Regular staff member applying for this role and get selected through the competitive selection process, your current contract type and other terms and conditions will remain unchanged.
 
 
 The Islamic Corporation for the Insurance of Investment and Export Credit (ICIEC), a member of the Islamic Development Bank Group (IsDBG) does not ask for payments of any kind from applicants throughout the recruitment process (job application, CV review, interview meeting, and final processing of applications). In addition, the ICIEC does not request information on applicants&rsquo; bank accounts. The ICIEC declines all responsibility for the fraudulent publications of job posts or job offers in their name or, in general, for the fraudulent use of its name in any way whatsoever.
</div>

Country Manager, Egypt

Raya Holding for Financial Investments

<div>
 
 
 You are about to apply for a job at a certified Top Employer in 2025!
 
 
 
 
 Ready to be part of one of the market leaders in Egypt? Apply now!
 
 
 
 
 Raya Trade; one of Raya&rsquo;s subsidiaries is hiring a CRM Manager.
 
 
 
 
 
 
 
 
 What will you do?
 
 
 
 <ul>
 <li>
 Lead the selection, implementation, and management of the CRM system to ensure alignment with business goals.
 </li>
 <li>
 Ensure data integrity by implementing processes for accurate, consistent, and high-quality CRM data.
 </li>
 <li>
 Develop an integrated customer ecosystem combining CRM, digital channels, aftersales, and loyalty programs.
 </li>
 <li>
 Design and optimize customer journeys and lifecycle strategies across different segments.
 </li>
 <li>
 Leverage CRM data to generate insights on customer behavior, satisfaction, and buying patterns.
 </li>
 <li>
 Build advanced segmentation models to support targeted marketing and personalized engagement
 </li>
 <li>
 Monitor CRM performance metrics such as NPS, churn, and engagement to guide improvements.
 </li>
 <li>
 Collaborate across departments to align CRM workflows with sales, marketing, and customer support needs.
 </li>
 <li>
 Launch and manage loyalty, referral, and retention programs powered by CRM-driven automation.
 </li>
 <li>
 Lead CRM training, drive adoption, and continuously improve based on CX trends and user feedback.
 </li>
 </ul>
 
 
 
 
 
 
 What will you need?
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, or Business Administration.
 </li>
 <li>
 Professional HR certification.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Solid knowledge of CRM platforms (e.g., Salesforce, Microsoft Dynamics, Zoho, HubSpot).
 </li>
 <li>
 Experience integrating CRM with digital platforms (email, mobile, social, e-commerce).
 </li>
 <li>
 Strong project management, analytical, and problem-solving skills.
 </li>
 <li>
 Customer-first mindset with a passion for delivering value and experiences, not just transactions.
 </li>
 </ul>
 
 
 Interpersonal Skills:
 
 
 <ul>
 <li>
 Excellent communication.
 </li>
 <li>
 Collaboration.
 </li>
 <li>
 Stakeholder management abilities.
 </li>
 </ul>
 
 
 
 
 
 
 What is unique about Raya
 
 ?
 
 
 <ul>
 <li>
 Are you an eager learner? Raya believes in its employees, so we aim to continuously provi
 
 de learning &amp; development
 
 plans for all of our employees to ensure their personal and career development.
 </li>
 <li>
 Are you looking f
 
 or career progression?
 
 Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
 </li>
 <li>
 Are you looking for
 
 a rewarding environment?
 
 Raya's top achievers are awarded annually with an international 5 days trip.
 </li>
 <li>
 Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing
 
 
 CSR programs and initiatives.
 </li>
 <li>
 Are you a foodi
 
 e? Exclusive discounts
 
 for Raya employees at Raya&rsquo;s Restaurants.
 </li>
 </ul>
</div>

CRM Manager

<div>
 
 
 About the role:
 
 ( Work on-site role as a Customer service (Telemarketing) manager, Must have tele-customer service or telesales working experience, at least 5 years management experience, English can use as working language, manage around 20 - 50 people)
 
 
 be well-versed in communicating with customers over the phone, and be willing to make calls to clients during the training period.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
 </li>
 <li>
 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
 </li>
 <li>
 Conduct calls to prospective customers to promote and sell our products and services.
 </li>
 <li>
 Handle customers&lsquo; inquiries and convert them into sales opportunities.
 </li>
 <li>
 Understand customer needs and requirements to provide appropriate solutions .
 </li>
 <li>
 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experiences as a customer service manager or in a similar supervisory role.
 </li>
 <li>
 Strong understanding of customer relationship and sales management.
 </li>
 <li>
 Ability to motivate and drive a team to achieve targets.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Customer Service Manager

Electrolux Group

<div>
 <ul>
 <li>
 Sales Growth &amp; Target Achievement: Drive sales growth within the traditional trade channels, meeting or exceeding set sales targets for home appliance products. Implement sales strategies and monitor daily performance to ensure objectives are achieved.
 </li>
 <li>
 Customer Relationship Management: Build and maintain strong, long-term relationships with local retailers, shop owners, and distributors. Provide exceptional customer service to foster loyalty and enhance business partnerships.
 </li>
 <li>
 Product Promotion &amp; Visibility: Promote and position home appliances effectively in traditional retail outlets. Ensure products are prominently displayed, well-stocked, and aligned with merchandising guidelines to boost sales and brand presence.
 </li>
 <li>
 Market Intelligence: Monitor local market trends, competitor activities, and customer preferences. Provide feedback to the sales and marketing teams to adjust strategies or introduce new product offerings.
 </li>
 <li>
 Training &amp; Support: Train retail staff on the product features, benefits, and selling points to ensure they are equipped to sell effectively. Provide ongoing support to retailers to address any concerns and improve product knowledge.
 </li>
 <li>
 Inventory Management &amp; Stock Control: Collaborate with distributors and retailers to ensure efficient inventory management. Monitor stock levels and take proactive steps to avoid stockouts or overstock situations.
 </li>
 <li>
 Sales Reporting: Maintain accurate and up-to-date sales records. Provide regular reports on sales performance, stock levels, customer feedback, and competitor insights to the regional sales manager.
 </li>
 <li>
 Promotions Execution: Assist in the implementation of promotional activities, discounts, or offers to increase product visibility and drive sales in traditional trade outlets. Ensure that in-store promotions are executed effectively.
 </li>
 <li>
 Problem Solving: Address and resolve any issues that arise within the sales process, including stock-related challenges, customer complaints, or operational difficulties in traditional trade outlets.
 </li>
 <li>
 Brand Representation: Always represent the company and its home appliance products in a professional manner. Ensure that the brand image and values are consistently communicated and upheld in the traditional trade channels.
 
 
 </li>
 </ul>
 Who You Are
 
 
 <ul>
 <li>
 Experience: Minimum of 3-5 years of experience in sales, with a strong focus on traditional trade channels such as small retail stores, local distributors, and independent shops, ideally in the home appliance or consumer goods sector.
 </li>
 <li>
 Sales Performance: Proven track record of meeting or exceeding sales targets in traditional retail environments.
 </li>
 <li>
 Product Knowledge: Experience with home appliances or similar consumer goods, with a solid understanding of product features and customer needs.
 </li>
 <li>
 Market Understanding: Deep understanding of the local market, traditional trade dynamics, and customer behavior within the region.
 </li>
 <li>
 Customer Relationship Management: Demonstrated ability to build and maintain strong, long-term relationships with small business owners, distributors, and local retailers.
 
 
 </li>
 </ul>
 Core Competencies
 
 
 <ul>
 <li>
 Sales &amp; Target-Driven: Strong ability to drive sales, meet targets, and implement effective sales strategies in a traditional trade environment.
 </li>
 <li>
 Relationship Building: Exceptional interpersonal skills with the ability to develop lasting relationships with customers and retail partners.
 </li>
 <li>
 Customer Focused: Ability to understand customer needs and provide tailored solutions to maximize satisfaction and sales.
 </li>
 <li>
 Negotiation Skills: Capable of negotiating prices, terms, and promotional agreements with local retailers to drive product sales.
 </li>
 <li>
 Problem-Solving: Strong problem-solving skills, with the ability to identify issues quickly and implement practical solutions in the field.
 </li>
 <li>
 Product Knowledge: In-depth knowledge of home appliances and a keen ability to communicate product benefits to customers effectively.
 </li>
 <li>
 Communication Skills: Excellent verbal communication skills, able to engage and influence retail partners, and clearly communicate product details.
 </li>
 <li>
 Organizational Skills: Strong organizational skills with the ability to manage multiple accounts, track inventory, and handle a variety of tasks simultaneously.
 </li>
 <li>
 Adaptability: Ability to adapt to changing market conditions, customer preferences, and product offerings.
 </li>
 <li>
 Self-Motivated: Proactive, goal-oriented, and able to work independently with minimal supervision.
 </li>
 </ul>
</div>

Sales Representative

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