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Concentrix

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 Position: Customer Care Support
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 Spanish Level monolingual : B2+/B2/B1/A2
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 Salaries:
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 Monolingual: up to 27300 EGP
 
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 Transportation: provided.
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Customer Care Associate - Spanish Speakers

FARFETCH

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 Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world&rsquo;s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. We bring together an incredible creative community made up by our customers, our partners and our people, celebrating diverse skills and perspectives.
 
 
 OPERATIONS
 
 
 We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
 
 
 THE ROLE
 
 
 We are looking for a Customer Service Advisor (English &amp; Arabic Speaker) to work in a relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Manager, you will gain excellent experience, which will broaden as the team grows. You will have main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.
 
 
 
 What You'll Do
 
 
 
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 Online Customer support via several channels including phone, email, and social media;
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 Support of sales by being aware of current trends, styles, and availability of products;
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 Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule;
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 Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions;
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 Being front line voice and ears of Farfetch
 
 
 
 
 
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 Who You Are
 
 
 
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 Native Arabic speaker;
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 Has excellent verbal and written communication skills in English (essential minimum C1 level), both spoken and written
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 Experienced in customer service ( 1 year), in a fashion environment;
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 Proficient in the use of IT systems, both customer service specific and windows packages;
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 Experience with written skills;
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 Knowledgeable of fashion/fashion brands;
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 Exceed customers' expectations;
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 Available to work in Cairo (hybrid work)
 
 
 
 
 
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 EQUAL OPPORTUNITIES STATEMENT
 
 
 
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 FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities
 
 
 
 
 
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 Respond to customer inquiries ensuring the highest levels of customer service are delivered to both our consumers and partners through several channels.
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Customer Service Advisor (English Speaker)

Henkel

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 About this Position
 
 The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Marketing &amp; Sales Process specifically handling the operation of Customer Service.
 
 
 
 What You&acute;ll Do
 
 
 
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 First line of contact for Henkel Adhesive Technologies Customers (Mobility &amp; Electronics, Craftsmen, Construction &amp; Professional and Packaging &amp;Consumer Goods), responding to customer inquiries by phone and email
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 Identify the application and product and to redirect Customers with the appropriate SBU and department
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 Build relationships with key contacts within Henkel business units to define workflow processes (handling business to business)
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 Identify prospect customers, collect all relevant information and redirect to the correct department and SBU
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 Regular contact and steer the cooperation with stakeholders and Technical Support teams.
 
 
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 What makes you a good fit
 
 
 
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 Bachelor's degree in business administration or any relevant study
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 Capable of multitasking and remaining resilient under pressure.
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 French Speaker (Fluent) &amp; English
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 Strong ability to communicate articulately and succinctly both verbally and in writing.
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 Proficient in digital tools of MS Office applications (Word, Excel &amp; PowerPoint)
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 Excellent communication skills and teamwork abilities
 
 
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 Some perks of joining Henkel
 
 
 
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 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
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 Diverse national and international growth opportunities
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 Globally wellbeing standards with health and preventive care programs
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 Gender-neutral parental leave for a minimum of 8 weeks
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 Employee Share Plan with voluntary investment and Henkel matching shares
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 Comprehensive Health Insurance for employee + dependents
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 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
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 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
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Customer Support - One Year Intern (French Speaker)

Talent 360 ME

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 At cardoO Technologies, we believe every customer interaction is a chance to build trust and create lasting connections. We&rsquo;re looking for a Customer Service Agent who is passionate about helping people, solving problems, and delivering top-notch support across our retail and e-commerce platforms.
 
 
 
 What You&rsquo;ll Do:
 
 
 
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 Handle customer inquiries via phone, email, chat, and social media.
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 Provide accurate information about products, services, and policies.
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 Resolve issues efficiently while maintaining a positive customer experience.
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 Process orders, returns, and exchanges when required.
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 Escalate complex cases to the appropriate teams and follow up until resolved.
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 Record and track customer interactions in our system to ensure quality service.
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 Collaborate with internal teams to continuously improve customer satisfaction.
 
 
 
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 What We&rsquo;re Looking For:
 
 
 
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 Previous experience in customer service, call center, or support role (e-commerce/retail background preferred).
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 Very Good communication skills in Arabic &amp; English (spoken and written).
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 Strong problem-solving skills and ability to handle challenging situations with patience.\
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 Good computer skills and familiarity with Odoo/ticketing systems.
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 A positive attitude, empathy, and a customer-first mindset.
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 Flexibility to work in shifts is required.
 
 
 
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 Why Join Us?
 
 
 
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 Work in a fast-growing company in the retail &amp; e-commerce industry.
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 Be part of a supportive, energetic, and customer-focused team.
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 Opportunities for career growth and skill development.
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 A culture that values empathy, collaboration, and results.
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 Company Industry: Consumer Electronics
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 Company Website: https://cardoo.co/
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 Work Location: Remotely
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 Working Hours: 8 Hours - Rotational
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 Working Days: 5 Working Days
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 Days Off: 2 Rotational Days
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Customer Service Agent

Emirates NBD

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 We seek a friendly and customer-focused individual to join our inbound contact center team in Cairo, Egypt. In this role, you will be our valued customers' first point of contact, answering their questions, addressing their concerns, and ensuring they have a positive experience with our bank.
 
 
 
 
 
 
 
 What You'll Do
 
 
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 Provide exceptional customer service experience by answering inbound calls promptly and professionally.
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 Respond to various customer inquiries regarding our banking products and services.
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 Efficiently resolve customer complaints and issues, escalating complex cases as needed.
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 Accurately record customer information and interactions in our system.
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 Identify opportunities to improve customer experience and streamline processes.
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 Adhere to established procedures and comply with information security and data privacy policies.
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 What You'll Need
 
 
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 Job location: New Cairo, Egypt
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 Bachelor's degree in any field
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 Excellent English communication skills (written and verbal).
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 Ability to work on rotational shifts and weekends.
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 Strong problem-solving and interpersonal skills.
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 Available to join immediately.
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 A proactive and customer-centric approach.
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 Bonus Points
 
 
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 Previous experience in a customer service role, preferably within the banking industry.
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 Benefits
 
 
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 Competitive salary
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 Incentives based on the KPIs achieved
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 Health insurance
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 Social insurance
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 Career development opportunities
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Call Center Representative

Chalhoub Group

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 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 What You'll Be Doing
 
 
 
 The Sales Associate is responsible for Strengthening brand exposure in point of sale, consistently demonstrating benchmarked brand filter standards, Improving brand knowledge and sales techniques, Establishing and maintaining customer relationships and achieving his/her individual targets and contributing to the achievement of the store targets.
 
 
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 Demonstrate a positive attitude that sees problems as challenges to be faced and overcome
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 Comply with all company policies &amp; procedures, including loss prevention, security and safety are adhered to
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 Be responsible to update product knowledge on an on going basis in coordination with the Department/ Boutique or Floor Manager.
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 Monitor and report sales results.
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 Control of client stock assortment.
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 Focus on sales and profitability, maintain customer focus standards, set work pace and deliver on departmental/store goals.
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 Be a participative, helpful Associate and a willing team player. Mentor new Sales Associate if required by leading with an example.
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 Be courteous, considerate &amp; gracious in all the dealings with customers, suppliers &amp; associates.
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 Record and maintain all customer information and preferences.
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 Follow grooming standards as mentioned in the Associate Handbook.
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 Be proactive and creative by increasing sales thru cross-selling across the store.
 
 
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 What You&rsquo;ll Need To Succeed
 
 
 
 Good English
 
 
 Retail Experience preferably Duty Free
 
 
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
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Consultant - Sales Management - Cairo Airport Duty Free

Consultant - Sales - Cairo Airport Duty Free

Explore 609+ Customer care associate in Cairo this September. Find roles across top companies and apply now to boost your career.