customer service representative Jobs in Cairo

customer service representative

after sales supervisor

associate, sales manager

call center representative

client care manager

customer care associate

Tamara

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking a Customer Care Associate for our UAE Customer Experience. In this role you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara&rsquo;s services.
 
 This role will be based in our Cairo Office and will be an onsite role.
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
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 Identify customer questions, concerns, and overall needs.
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 Provide accurate answers and solutions to customer queries.
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 Reviewing customer accounts and transactions while resolving issues.
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 Giving detailed explanations of services.
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 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
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 Reviewing customer accounts and transactions while resolving issues.
 </li>
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 Giving detailed explanations of services.
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 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
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 Minimum 1 year of customer experience in the local market
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 Previous customer service experience is a plus.
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 Native Arabic speaker.
 </li>
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 Holds a university degree
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 Fluency in English Language, B2 profile.
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 Ability to use computers.
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 Ability to use internet applications.
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 Great verbal &amp; written communication skills.
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 Ability to handle customers&rsquo; issues.
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 Ability to solve problems in a short period of time.
 </li>
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 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor (Voice)

Recruitable

<div>
 
 Over 13 years ago, we started Capital Placement with a bold vision: to open the world to students and graduates who dream of building global careers. We wanted to remove barriers between talent and opportunity and make international work experience accessible to everyone, not just a privileged few.
 
 
 Today, we connect ambitious young people with life-changing internships worldwide, experiences that spark confidence, broaden horizons, and transform potential into purpose. For our 4,000+ employer partners, we offer more than candidates - we connect them with a global community of pre-vetted, career-ready individuals who bring energy, curiosity, and fresh ideas to every role.
 
 
 
 The role
 
 
 
 You'll be the first point of contact for the corporate clients and employers who partner with us to run talent programs. The role goes beyond account management: you'll be actively involved in recruitment coordination and program delivery end to end, working with employers across the region and partnering closely with internal teams to make things run smoothly.
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 
 Act as the primary point of contact for corporate clients across phone, email, and chat &mdash; in both Arabic and English &mdash; supporting them throughout the program journey
 
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 Run consultations to understand each client's hiring goals and recommend the right program structure for them
 
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 Support the day-to-day delivery of recruitment and talent programs across the region
 
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 Manage a high volume of client accounts across multiple programs and stages without losing track
 
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 Conduct interviews and briefings one-on-one or via Rena, our in-house AI interviewer
 
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 Coordinate with clients and internal teams to make sure programs run smoothly from onboarding through completion
 
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 Maintain accurate records across all systems, trackers, and databases
 
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 Analyse client and program data, surface insights, and share recommendations with other teams
 
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 Use AI tools to improve the client experience and streamline internal workflows
 
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 Take ownership of issues and resolve them with sound judgement and creative problem-solving
 
 
 
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 </ul>
 
 
 Requirements
 
 
 <ul>
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 Available full-time. This is a full-time role and not compatible with studies, another job, or freelance commitments
 
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 Fluent in Arabic and English, both written and spoken
 
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 Comfortable managing corporate client relationships and working with employer stakeholders across the region
 
 </li>
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 Strong communicator with a client-first mindset
 
 </li>
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 Organised and detail-oriented, able to juggle multiple programs and priorities at once
 
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 Calm under pressure in a fast-paced environment
 
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 Strong problem-solver who takes ownership of outcomes
 
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 Curious about AI and automation, and keen to use them in your day-to-day
 
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 Experience in recruitment, B2B sales, client success, or program coordination is a plus
 
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 Having lived or studied abroad is a bonus
 
 
 
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 </ul>
 
 
 Perks
 
 
 <ul>
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 Salary $500 - $650.
 
 </li>
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 MacBook, private health insurance, 28 days holiday plus quarterly wellness days, UberEats budget, learning budget, work-from-home setup budget. Annual company getaways (Thailand, Vietnam, Sri Lanka so far). Real room to grow.
 
 
 
 </li>
 </ul>
 
 
 Hours
 
 
 
 UK or US hours Monday to Thursday. Local time zone Fridays (9:30am to 5:30pm) or Sunday to Thursday if you are on our client project.
 
 
 
 Process
 
 
 
 Make sure you meet the requirements outlined in the job description and send your application via the link mentioned.
 
 <ul>
 <li>
 
 Round 1: A 15-minute AI interview to assess your background and suitability for the role.
 
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 Round 2: A 20-minute general aptitude test covering numerical reasoning, verbal reasoning, and logical thinking.
 
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 Round 3: A 45&ndash;60 minute interview with two team members evaluating your expertise and experience related to the Customer Service &amp; Recruitment Associate position.
 
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 Round 4: A 45&ndash;60 minute cultural fit interview focused on value alignment and team compatibility.
 
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 Final Round: Discussion with the Founders, centring on your vision, strategic thinking, and overall fit for the role.
 
 
 
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 </ul>
 
 The full process may take up to 2 weeks. We appreciate your time and patience as we work to find the best fit for both you and our team.
 
</div>

Customer Service & Recruitment Associate (Arabic & English Speaker)

Tabby | تابي

<div>
 
 
 Application Deadline:
 
 31 August 2026
 
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
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 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
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 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
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 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 </li>
 <li>
 
 What We&rsquo;re Not Looking For
 
 </li>
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 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 Base salary:
 
 18,000 EGP gross (around 13,320 EGP net)
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 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
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 Performance bonus:
 
 up to 70% of your base salary
 </li>
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 Transportation Allowance:
 
 230 EGP per day
 </li>
 </ul>
 </li>
 <li>
 
 Top performers can earn
 
 up to 37,600 EGP gross (around 27,824 EGP net).
 
 
 Excluding: Transport allowance.
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo
 
 
 </li>
 </ul>
 </li>
 </ul>
</div>

Customer Support Representative.

WOROOD

<div>
 
 Job Description:
 
 
 
 Handle day-to-day customer inquiries and requests through non-voice channels including email, social media, WhatsApp, and ticketing systems with professionalism and accuracy.
 
 
 Manage and resolve customer tickets within SLA while ensuring high-quality communication and proper case documentation.
 
 
 Conduct outbound follow-up calls related to existing tickets to ensure issue resolution and customer satisfaction.
 
 
 Coordinate with internal teams to resolve customer issues efficiently.
 
 
 Track, update, and maintain accurate records of all customer interactions in CRM systems.
 
 
 Ensure timely responses across all platforms while maintaining brand tone and communication standards.
 
 
 Handle customer complaints and provide appropriate solutions within defined processes.
 
 
 Monitor pending and open tickets, ensuring proper follow-up and closure within agreed timelines.
 
 
 Identify recurring issues and escalate trends or system gaps to management.
 
 
 Support customer retention by ensuring a smooth and satisfactory resolution experience.
 
 
 
 Requirements:
 
 
 
 1&ndash;3 years of experience in customer service, preferably in back office, email, or ticket handling roles.
 
 
 Excellent written communication skills in Arabic and English.
 
 
 Good verbal communication skills for follow-up calls.
 
 
 
 Experience Handling Social Media And WhatsApp Customer Interactions.
 
 
 
 Strong organizational skills with the ability to manage multiple tickets simultaneously.
 
 
 Attention to detail and ability to document cases clearly and accurately.
 
 
 Ability to work under pressure and meet SLAs in a fast-paced environment.
 
 
 Basic problem-solving skills and a customer-focused mindset.
 
 
 Familiarity with CRM systems (e.g., Zendesk, Gorgias) is a plus.
</div>

Customer Service Associate

The Address Investments

<div>
 
 
 Company Description
 
 
 
 The Address Investments is an innovative organization dedicated to establishing trend-setting, distinctive, and innovative family communities in Egypt. We pride ourselves on delivering exemplary real estate solutions tailored to meet the unique needs of our clients. Our projects emphasize modern living, quality infrastructure, and sustainable development.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
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 Interact with customers over the phone or through email and WhatsApp, addressing their inquiries, concerns, and complaints in a friendly and professional manner.
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 Provide accurate and timely information to customers regarding products and services.
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 Resolve customer issues effectively, ensuring customer satisfaction and loyalty.
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 Assign new leads to franchise owners based on inquiries and requests received through the call center.
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 Maintain accurate records of leads and customer interactions in the system.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
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 Bachelor's degree in business administration or any relevant field is a plus
 </li>
 <li>
 Excellent Microsoft Office skills (Excel &ndash; Word &ndash; PowerPoint)
 </li>
 <li>
 Outstanding communication and interpersonal skills.
 </li>
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 Ability to multitask, prioritize work effectively, and manage stakeholders' expectations.
 </li>
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 Knowledge of real estate industry practices and regulations is a plus.
 </li>
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 Ability to work collaboratively in a fast-paced, dynamic environment
 </li>
 </ul>
</div>

Real Estate Sales Representative (Fresh Graduate)

dubizzle Egypt

<div>
 dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 Join dubizzle as a Sales Account Associate and jumpstart your career! As a recent graduate from a top tier university, you'll closely with experienced sales leaders and identify new business opportunities, nurture customer relationships, and drive sales growth. Gain hands-on experience, hit targets, and be part of dubizzle's exciting journey!"
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Communicate effectively to manage clients' expectations and ensure they receive a great dubizzle experience
 </li>
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 Achieve monthly (Targets renewal and acquisition with consistency)
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 Become an expert on the Egyptian Real Estate market through combining the on-ground insights with dubizzle high level overview and data
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 Increase our market share by selling our products to new customers
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 Manage and arrange meetings with clients for acquisition, renewals, upgrade
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 Increase our client satisfaction by performing account management services with them
 </li>
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 Regularly update reporting dashboard to reflect all sales activities
 </li>
 <li>
 Liaise with Finance, Customer Support, legal and Marketing department for any sales-related or client-related issues
 </li>
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 Collect market insights and keep up to date with laws and local development news
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in marketing, sales, business, or a related field.
 </li>
 <li>
 Strong written and spoken English communication skills.
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 Eager to learn, highly motivated, and committed to achieving targets.
 </li>
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 Comfortable making calls and reaching out to potential clients (training will be provided).
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 Basic understanding of the real estate market in Egypt is a plus, but not mandatory.
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 Interest in tech, e-commerce, and digital platforms (e.g., Facebook, marketplace tools, PropTech).
 </li>
 <li>
 Strong interpersonal, negotiation, time management, and presentation skills.
 </li>
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 Curious and proactive in generating leads and building relationships.
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 Positive, flexible, presentable, and a team player.
 </li>
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 Growth-oriented mindset with a "plug-and-play" attitude &mdash; ready to learn and take on new challenges
 
 
 
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 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
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 <li>
 Comprehensive Health Insurance
 </li>
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 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
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 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Sales Account Associate - Property

Nestlé

<div>
 
 POSITION SNAPSHOT
 
 
 
 Location: Cairo, Egypt
 
 
 Company: Nestl&eacute; Business Solutions
 
 
 Full-time
 
 
 
 Main Purpose of Job:
 
 
 
 The primary purpose of a Procurement Resolution Member is to improve the efficiency and effectiveness of the procurement process within an organization. This role involves resolving procurement-related issues, such as order discrepancies and supplier performance. The associate maintains effective communication by acting as a liaison between internal stakeholders and external suppliers to facilitate operations. Additionally, they ensure accurate data management by maintaining records of procurement activities to comply with company policies. This focus on data management leads to process improvement, as the associate identifies and recommends enhancements to procurement processes for increased efficiency and cost reduction. Furthermore, collaboration with cross-functional teams is essential to align procurement activities with overall business objectives.
 
 
 
 Responsibilities
 
 :
 
 
 <ul>
 <li>
 Issue Management: Investigating and resolving any discrepancies or issues related to orders, such as price, quantity or quality etc. while engaging with suppliers to address concerns related to PO resolution and overdue and ensure compliance with contracts.
 </li>
 <li>
 Purchase Orders creation &amp; amendments: to track the status of purchase orders and ensure timely delivery of goods and services.
 </li>
 <li>
 Record Keeping: Updating and maintaining procurement databases and documentation, including purchase orders, contracts, and supplier information.
 </li>
 <li>
 Collaboration: Coordinating with internal departments, such as Strategic buyers, finance and operations, to align procurement activities with business needs.
 </li>
 <li>
 Reporting: Preparing reports on procurement activities, such as GRIR report &amp; overdue parked and blocked POs, and issue resolution for management review.
 </li>
 <li>
 Process Improvement: Identifying opportunities for streamlining procurement processes and implementing best practices.
 </li>
 <li>
 Competitive Bidding: Initiate approvals by filling out a Competitive Bidding Template.
 </li>
 <li>
 RFQ Process: Utilize the Request for Quotation (RFQ) process if the requisitioner provides incorrect or partial information, ensuring it aligns with NBS guidelines.
 </li>
 <li>
 Invoice Management: Oversee debit clearance, manage exceptions, and resolve blocked invoices related to price, quality, and quantity.
 </li>
 <li>
 Vendor Registration: Facilitate vendor registration and data changes, ensuring timely processing (5 days for registration, 2 days for data changes).
 </li>
 <li>
 SAP Contract Creation: Create contracts on SAP for locally managed spend, including easy requests and catalogue creation.
 </li>
 <li>
 Reporting and Tracking: Generate material coverage reports for imports and maintain purchasing views of new materials.
 </li>
 <li>
 Training and Support: Provide refresher training to users and manage inquiries, ensuring effective communication and support throughout the procurement process.
 
 
 </li>
 </ul>
 
 Work Schedule
 
 
 
 Working Days:
 
 
 <ul>
 <li>
 5 Days per Week l From Monday to Friday or from Saturday to Wednesday.
 
 
 </li>
 </ul>
 Working Hours:
 
 
 <ul>
 <li>
 Winter (approx. Nov&ndash;Mar): 1:00 PM &ndash; 9:00 PM Eastern European Time (EET).
 </li>
 <li>
 Summer (approx. Apr&ndash;Oct): 2:00 PM &ndash; 10:00 PM Eastern European Summer Time (EEST).
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any relevant field (Supply Chain, Business Management)
 </li>
 <li>
 Microsoft applications (Word &ndash; Excel)
 </li>
 <li>
 Fluent in English language
 </li>
 <li>
 0-2 years of experience in a relevant field
 </li>
 </ul>
</div>

Procurement & Transportation Management Associate

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