customer service sales representative Jobs in Cairo

customer service sales representative

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customer service specialist

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credit controller associate Jobs in Cairo

credit controller associate

customer care associate

The Luxury Closet

<div>
 
 About Us
 
 
 
 The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.
 
 
 Our aim is to unlock and curate the most valuable and exclusive closets from around the world.
 
 
 What do we offer?
 
 
 <ul>
 <li>
 A young, dynamic and forward-thinking environment
 </li>
 <li>
 Fast paced and very short decision times for changes
 </li>
 <li>
 A canvas for you to truly excel
 </li>
 <li>
 99% of uptime on sunshine
 
 
 </li>
 </ul>
 
 About The Role
 
 
 
 Customer Service associate will represent not just the customer service department but The Luxury Closet as a whole. In this key role, you will exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the greatest selection of luxury products and services with the world's best customer experience.
 
 
 
 Responsibilities
 
 
 
 The CS Associate will be responsible and accountable (but not limited) to the following roles and responsibilities:-
 
 
 <ul>
 <li>
 Managing all channels of Customer interaction, email, chat, phone
 </li>
 <li>
 Identifying and assessing customers' needs to achieve satisfaction
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 </li>
 <li>
 Build sustainable relationships and engage customers by taking the extra mile and becoming a Consultant; help Customers make a decision and generate revenue for the Company
 </li>
 <li>
 Aim at converting general inquiries into a sale
 </li>
 <li>
 Aspire to bring customer delight in each and every interaction
 </li>
 <li>
 Provide accurate, valid, and complete information by using the right methods/tools
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 </li>
 <li>
 Keep records of customer interactions, process customer accounts, and file documents where applicable
 </li>
 <li>
 Follow communication procedures, guidelines, and policies
 </li>
 <li>
 Maintain positive and professional interaction with all the departments associated with the Customer Service department
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1-3 years of Customer Service Experience in a BPO/ Hospitality or Luxury Retail.
 </li>
 <li>
 Excellent English and Arabic communication.
 </li>
 <li>
 Should be comfortable with 6 days workweek, night shifts
 </li>
 </ul>
</div>

Customer Service Executive - Egypt , Night Shift - Remote

Tabby | تابي

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 
 Base salary:
 
 15,000 EGP gross (around 12,250 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 
 </li>
 </ul>
 Top performers can earn
 
 up to 33,000 EGP gross (around 27,000 EGP net)
 
 
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo (work from home available for consistent performers past probation)
 
 
 
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 
 What We&rsquo;re Not Looking For
 
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
</div>

Customer Support Representative.

Qureos

Job Overview : We are seeking a dedicated and professional Customer Service Specialist to join our team. The ideal candidate will be responsible for maintaining strong relationships with customers, ensuring a smooth customer journey, and handling all communication and support-related tasks with efficiency and professionalism. Key Responsibilities : • Conduct daily confirmation calls for new orders to ensure accuracy and completeness. • Perform follow-up calls with customers after delivery to ensure satisfaction and collect feedback. • Handle VIP customers with priority, professionalism, and personalized service. • Receive and manage customer complaints and inquiries across all communication channels. • Resolve customer issues promptly and coordinate with internal teams when required. • Track and update the status of customer cases until full resolution is achieved. • Prepare daily and weekly reports on customer feedback, complaints, and recurring issues. • Maintain accurate records of customer interactions, cases, and resolutions. • Provide insights and suggestions to improve customer experience and retention. • Collaborate with sales, operations, and logistics teams to ensure smooth order fulfillment. • Ensure a high level of customer satisfaction through clear communication and proactive support. Requirements : • Previous experience in customer service or call center roles is preferred. • Strong communication and problem-solving skills. • Ability to handle difficult situations and customers professionally. • Excellent organizational skills and attention to detail. • Ability to prepare structured reports and maintain accurate records. • Comfortable using CRM systems, spreadsheets, and communication tools. • Professional tone, positive attitude, and customer-focused mindset. • Ability to work under pressure and manage multiple cases simultaneously

Customer Service Specialist

Future Group Language Solutions

<div>
 Job Title: Customer Service Specialist
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Handle a high volume of inbound and outbound calls while accurately assessing customer needs to ensure satisfaction.
 </li>
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 Assist customers with order placement and follow up on production and delivery schedules.
 </li>
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 Greet clients and visitors professionally, maintaining a positive and welcoming company image.
 </li>
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 Maintain and update the client database, ensuring accurate hard copy and electronic records.
 </li>
 <li>
 Build and maintain sustainable relationships with clients through clear, effective, and professional communication.
 </li>
 <li>
 Provide detailed product information and resolve customer inquiries efficiently and promptly.
 </li>
 <li>
 Handle customer complaints, coordinate with internal teams, and ensure timely and satisfactory resolutions.
 </li>
 <li>
 Follow up on deliveries, payments, dispatches, QR codes, artwork approvals, and proforma invoices.
 </li>
 <li>
 Ensure compliance with QHSE, Food Safety (FS), and GMP standards at all times.
 
 
 
 </li>
 </ul>
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelors degree in Business Administration or a relevant field.
 </li>
 <li>
 6 months of proven experience in a customer service or related role.
 </li>
 <li>
 Excellent command of the English language, both written and spoken.
 </li>
 <li>
 Strong communication and interpersonal skills with a customer-focused mindset.
 </li>
 <li>
 Proficiency in MS Office applications.
 </li>
 <li>
 Ability to multitask, prioritize responsibilities, and work efficiently under pressure.
 </li>
 <li>
 Strong problem-solving skills and attention to detail.
 
 
 
 </li>
 </ul>
 Job Conditions:
 
 
 <ul>
 <li>
 Full-Time Position
 </li>
 <li>
 Sunday to Thursday
 </li>
 <li>
 From 7:30AM - 3:30PM
 
 </li>
 </ul>
</div>

Jobs Hub

<div>
 
 This is a full-time on-site Call Center role based in Cairo, Egypt. The primary responsibilities include responding to customer inquiries, providing support to Arabic-speaking customers, and resolving issues efficiently with a focus on high-quality service. The role will require maintaining accurate records of customer interactions, working with the team to achieve customer satisfaction goals, and adhering to performance metrics.
 
 
 
 
 
 Job detailes:
 
 
 Rotational shift
 
 
 
 
 
 B2 English level
 
</div>

Call center / English

Conectys

<div>
 
 As a
 
 CS Representative
 
 , you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement.
 
 
 
 
 
 You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base.
 
 
 
 
 
 With over 3000 employees across 11 sites,
 
 Conectys
 
 is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customers&rsquo; success our own success.
 
 
 
 
 
 
 Your responsibilities:
 
 
 <ul>
 <li>
 Support clients via live
 
 chat
 
 and
 
 email
 
 , ensuring a high-quality customer experience.
 </li>
 <li>
 Provide accurate guidance by maintaining strong knowledge of the platform, products, and market conditions.
 </li>
 <li>
 Manage and follow up on customer inquiries and complaints efficiently.
 </li>
 <li>
 Identify and escalate operational issues, discrepancies, or potential risks to management.
 </li>
 <li>
 Gather customer insights and contribute to process and service improvements.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What will make you successful in the role:
 
 
 
 
 
 
 Language requirements:
 
 <ul>
 <li>
 C1 level of English (written &amp; spoken).
 </li>
 </ul>
 
 Other requirements:
 
 <ul>
 <li>
 Previous experience in customer service or frontline support (live chat/email preferred).
 </li>
 <li>
 2+ years of relevant experience is a strong advantage.
 </li>
 <li>
 Experience in fintech, financial services, dispute resolution or crypto trading is a plus.
 </li>
 <li>
 Strong attention to detail with confidence working with numbers and data.
 </li>
 <li>
 Customer-focused, proactive team player with solid communication skills.
 </li>
 <li>
 Flexibility to work
 
 5-day rotating shifts
 
 , including weekends and public holidays (24/7 coverage).
 </li>
 </ul>
 
 
 
 
 
 Sounds good? Find out what you can get:
 
 
 <ul>
 <li>
 
 Innovative Environment:
 
 Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged.
 </li>
 <li>
 
 Career Development:
 
 Build valuable expertise in fintech and crypto trading with opportunities for long-term growth.
 </li>
 <li>
 
 Global Exposure:
 
 Support an international client base and collaborate with diverse teams.
 </li>
 <li>
 
 Competitive Package:
 
 Attractive compensation and benefits aligned with your experience and shift flexibility.
 </li>
 <li>
 
 Fresh start:
 
 A new project where your contributions are noticed.
 </li>
 <li>
 
 Developed Learning &amp; Development program
 
 to support your growth.
 </li>
 </ul>
 
 
 
 
 We take pride in our commitment to
 
 diversity and inclusion
 
 , believing it strengthens our teams and enriches our workplace. We ensure fair and equal treatment for all employees, regardless of race, gender, religion, sexual orientation, age, disability, or background.
 
 
 
</div>

Customer Support Representative with English – FinTech/Crypto Platform (Chat & Email)

Breadfast

<div>
 
 
 Role Objectives
 
 
 
 
 
 
 As an Logistics Manager, you will be responsible for optimizing the performance, efficiency, and experience of our delivery associate network. You will oversee fleet management, logistics execution, performance management, and live operations to ensure a seamless delivery service. Your focus will be on improving delivery speed, cost efficiency, delivery associate retention, and service quality in a fast-paced, high-growth environment.
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 
 
 
 
 
 Delivery Associate Fleet Management &amp; Performance
 
 
 
 
 - Oversee delivery associate recruitment, onboarding, and training programs to ensure a high-quality delivery network.
 
 
 - Manage delivery associate allocation and shifts to optimize fleet availability across peak and off-peak hours.
 
 
 - Monitor delivery associate KPIs (e.g., delivery time, order fulfillment rate, customer satisfaction) and implement performance improvement strategies.
 
 
 - Develop incentive structures to motivate and retain high-performing delivery associates while improving overall efficiency.
 
 
 - Ensure compliance with safety, legal, and operational guidelines for the fleet.
 
 
 - Maintain strong engagement with the delivery associate community through regular communication, feedback sessions, and support initiatives.
 
 
 
 
 
 
 
 Delivery Operations &amp; Logistics Execution
 
 
 
 
 - Oversee on-ground logistics operations, ensuring smooth coordination between all stakeholders
 
 
 - Monitor real-time order dispatching, identifying bottlenecks and optimizing routes for improved efficiency.
 
 
 - Implement delivery associate utilization strategies, reducing idle time while balancing demand and availability
 
 
 - Work closely with tech teams to improve fleet tracking, delivery associate app usability, and dispatch algorithms
 
 
 - Collaborate with customer service to handle escalations related to delivery failures or delays.
 
 
 
 
 
 
 
 Process Optimization &amp; Cost Control
 
 
 
 
 - Analyse operational data to identify inefficiencies and implement process improvements.
 
 
 - Manage fleet costs, fuel efficiency, and asset utilization to drive cost-effective operations.
 
 
 - Develop contingency plans for high-demand periods, weather disruptions, and operational risks.
 
 
 - Liaise with external vendors for fleet services, insurance, and safety equipment.
 
 
 
 
 
 
 REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS
 
 
 
 - 10+ years of experience in last-mile logistics, fleet management, or delivery operations.
 
 
 - Strong analytical skills with the ability to use data-driven insights to optimize operations.
 
 
 - Hands-on experience managing large-scale delivery fleets in fast-paced environments.
 
 
 - Knowledge of route optimization, real-time dispatching, and delivery associate engagement strategies
 
 
 - Excellent leadership, communication, and problem-solving skills.
 
 
 - Ability to work under pressure and adapt to dynamic operational challenges.
 
 
 - Proficiency in Excel, SQL, or operational analytics tools is a plus.
 
</div>

Logistics Manager

Explore 436+ Customer care associate in Cairo this March. Find roles across top companies and apply now to boost your career.

436 customer care associate jobs In Cairo

Customer Service Executive - Egypt , Night Shift - Remote

Customer Support Representative.

Customer Service Specialist

Customer Service Specialist

Call center / English

Customer Support Representative with English – FinTech/Crypto Platform (Chat & Email)

Logistics Manager