customer service representative Jobs in Karachi

customer service representative

sales manager

call center representative Jobs in Karachi

call center representative

customer service representative - ecommerce Jobs in Karachi

customer service representative - ecommerce

customer services specialist Jobs in Karachi

customer services specialist

customer relationship manager

Waada Digital Pvt Ltd

Job Summary: Waada Digital is looking for a Relationship Executive to develop and nurture long-term client relationships. This role focuses on delivering exceptional service, addressing client needs, and driving business growth through effective relationship management.Key Responsibilities:<ul><li>Serve as the primary point of contact for clients, ensuring timely and professional communication.</li><li>Address customer inquiries, concerns, and feedback with efficiency and empathy.</li><li>Identify opportunities to upsell and cross-sell relevant products and services.</li><li>Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.</li><li>Maintain accurate records of client interactions and conduct regular follow-ups to strengthen retention.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree in Business, Marketing, or a related field.</li><li>Experience: Minimum 1 year in customer service, sales, or relationship management.</li><li>Strong communication, interpersonal, and problem-solving skills.</li><li>Ability to multitask and manage client priorities in a fast-paced environment.</li><li>Proficiency in Microsoft Office and familiarity with CRM software.</li></ul>Job Details:<ul><li>Job Type: Full-time</li><li>Location: On-site, Karachi</li></ul>Job Type: Full-timePay: Rs45,000.00 per monthWork Location: In person

Relationship Executive

Siddiqsons Limited

Job Summary: We are seeking an experienced ICM Lead to manage and strengthen customer relationships for our denim garment manufacturing business. The ideal candidate will act as the primary point of contact for international buyers, ensuring smooth communication, order management, and customer satisfaction from order placement to shipment.Key Responsibilities:&middot; Lead the Independent Customer Management function, serving as the main liaison between customers and internal teams.&middot; Manage end-to-end customer orders, including confirmations, approvals, production follow-ups, and shipment updates.&middot; Ensure timely communication with buyers regarding order status, quality checks, and delivery schedules.&middot; Collaborate with production, merchandising, supply chain, and logistics teams to meet customer requirements.&middot; Handle customer complaints, resolve issues, and maintain high levels of customer satisfaction.&middot; Monitor KPIs such as on-time delivery, order accuracy, and buyer satisfaction.&middot; Maintain accurate records of customer communications and contracts.&middot; Identify opportunities for improving service and strengthening long-term customer partnerships.Requirements:&middot; Bachelor&rsquo;s/Master&rsquo;s in Business Administration, Textile, Supply Chain, or related field.&middot; 5&ndash;7 years of experience in customer management, order handling, or merchandising within the Garment/Denim industry.&middot; Strong communication and negotiation skills with international customers.&middot; Proficiency in MS Office, ERP, and CRM tools.&middot; Ability to manage multiple accounts under tight deadlines.&middot; Leadership skills to guide and support a small team.Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience within the denim industry? (Yes/No)</li></ul>Experience:<ul><li>Customer Relationship Management: 5 years (Preferred)</li></ul>Work Location: In person

ICM Lead (Independent Customer Management)

METRO/MAKRO

<div>Company Description 
METRO opened its first cash &amp; carry wholesale center in Pakistan in 2007 &amp; expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad &amp; Faisalabad. 
METRO Pakistan (Pvt) Limited is part of METRO GROUP&rsquo;s sales division METRO Cash &amp; Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro. 
Job Description 
<ul><li>
Accountable for a portfolio business plan which focuses clearly on planning and execution of targeting new and existing customers.</li><li>
Identify business potential of the prospective customer and develop a professional relationship through personal visits.</li><li>
Follow up on new customer activity to establish customer needs and respond to any feedback/criticism.</li><li>
Accountable for increase in sales of existing customers.</li><li>
Understand customer requirements, the local market trends and the company offer to identify and respond to opportunities within the customer base and deliver solutions.</li><li>
Sound Market knowledge of customers, competitors and suppliers to deal effectively with the competition.</li><li>
Prepare a sound business case and use all commercial tools to attract customers according to their needs and expectations.</li><li>
Daily customers&rsquo; analysis before visiting them and set up sales objectives.</li><li>
Customer file maintenance on the field and follow up.</li><li>
Prepare the feasibility reports of business solution.</li><li>
Weekly planning according to the portfolio priorities.</li><li>
Store tour and sharing information with the Department Managers for alignment.</li></ul> 

Qualifications 
Intermediate (with 8+ years' work experience) or Graduation (with less than 8 years&rsquo; work experience). 
Additional Information 
<ul><li>
Strong communication, interpersonal, and team leadership skills.</li><li>
Effective analytical and decision-making skills.</li><li>
Result-oriented and customer-focused mindset.</li></ul></div>

Territory Sales Manager - HoReCa / O&I

Oxford University Press Pakistan

<div>
 
 
 About the role
 
 
 
 OxfordAQA is a leading international exam board, offering rigorous and globally relevant qualifications benchmarked to UK standards. We are committed to supporting schools and students worldwide with fair and inspiring assessments that enable learners to achieve their best and progress to leading universities.
 
 
 &nbsp;
 
 
 We are seeking a dedicated Customer Success Manager to join our team in Pakistan. The primary responsibility of this role is to collaborate with schools and ensure they maximize the benefits of using OxfordAQA&rsquo;s products and services. This involves engaging with customers after they have committed to using our curriculum, qualifications, and resources, providing expert consultation to ensure a smooth experience.
 
 
 &nbsp;
 
 
 The Customer Success Manager's focus is on engaging with customers from the onboarding stage to renewal, utilizing a range of approaches to enhance product awareness, usage, best practices, and strategic guidance. Additionally, they will skillfully position additional resources and services to further improve the customer's overall experience and results.
 
 
 &nbsp;
 
 
 
 About you
 
 
 
 The successful candidate(s) should possess:
 
 
 Relevant business degree (preferably a Master&rsquo;s) with 6-8 years of experience in customer success, account management, or a related field.
 
 Strong knowledge of educational qualifications and assessment processes.&nbsp;
 
 High level of business development acumen with strong interpersonal, decision making, problem solving, presentation, and analytical skills.
 
 Outstanding time management skills with the ability to set priorities, work independently and within a team.
 
 Excellent computer literacy, including proficiency in MS Office, SAP and tools for forecasting and market analysis using data mining techniques.
 
 Impeccable English language skills.
 
 A valid driving license and willingness to travel as per business needs
 
 &nbsp; &nbsp;&nbsp;
 
</div>

Customer Success Manager

Gulf Star Travel & Tourism

Gulf Star Travel &amp; Tourism is looking for highly motivated, self-driven individuals to lead sales efforts by developing and implementing targeted marketing strategies. You will be responsible for managing customer relationships, analyzing sales data, and preparing performance reports.Sales Products Offered by the Travel Agency:<ul><li>Domestic &amp; International Air Tickets</li><li>Visa Consultancy</li></ul>Job Responsibilities:<ul><li>Contributing to the creation of marketing strategies.</li><li>Engaging with target audiences and building strong customer relationships.</li><li>Developing focused sales strategies to achieve business goals.</li><li>Responding to client inquiries and providing necessary information.</li><li>Maintaining ongoing relationships with clients.</li><li>Monitoring sales performance to ensure company sales targets are met.</li><li>Presenting the company profile and unique selling propositions to potential clients, both in person and online.</li><li>Closing sales deals effectively.</li><li>Demonstrating keen attention to detail.</li><li>Keeping up-to-date with the company&rsquo;s products and services.</li></ul>Compensation:<ul><li>Attractive salary with commission opportunities.</li></ul>Skills Required:<ul><li>Proficient in MS Excel, MS Word, and Windows.</li><li>Familiar with social media platforms (Facebook, Instagram) and basic data entry skills.</li><li>Able to manage customer queries via Facebook, Instagram, WhatsApp, email, and calls.</li><li>Excellent verbal and written communication abilities.</li><li>Strong customer service skills.</li><li>Minimum 2+ years of sales experience.</li><li>Both males and females are encouraged to apply.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Sales Coordinator (Male Only)

Optimum Advisory

&middot; Provide service and customer support during field visit.&middot; Manage all on-site installation, repair, maintenance works with in the assigned territory and conduct client demonstration when required.&middot; Diagnose errors or technical problems and determine proper solutions.&middot; Produce timely and detailed service report.&middot; Prepare and submit work orders, expense reports and timesheets to the respected department.&middot; Cooperate with technical as well as management team.&middot; Evaluate products accurately for maintenance, warranty, upgrades and other purpose.&middot; Collaborate technical team to resolve technical issues.&middot; Understand customer requirements and recommend the right services.&middot; Understand technical issues effectively and provide technical support to the staff in case of complex issues.&middot; Build positive relationship with customers by providing excellent and outstanding services.&middot; Respond to customer queries timely and effectively.&middot; Prepare and distribute maintenance record, warranty contracts, installation report and other service reports to the After Sales Service Manager.Perform the assigned task on time and always follow the policies and procedures of the company while doing those assigned task.Requirements:&middot; Provide service and customer support during field visit.&middot; Manage all on-site installation, repair, maintenance works with in the assigned territory and conduct client demonstration when required.&middot; Diagnose errors or technical problems and determine proper solutions.&middot; Produce timely and detailed service report.&middot; Prepare and submit work orders, expense reports and timesheets to the respected department.&middot; Cooperate with technical as well as management team.&middot; Evaluate products accurately for maintenance, warranty, upgrades and other purpose.&middot; Collaborate technical team to resolve technical issues.&middot; Understand customer requirements and recommend the right services.&middot; Understand technical issues effectively and provide technical support to the staff in case of complex issues.&middot; Build positive relationship with customers by providing excellent and outstanding services.&middot; Respond to customer queries timely and effectively.&middot; Prepare and distribute maintenance record, warranty contracts, installation report and other service reports to the After Sales Service Manager.Perform the assigned task on time and always follow the policies and procedures of the company while doing those assigned task.Requirements: Education: B-Tech/DAE (Preferably in Mechanical/Electrical)Experience: Fresh.Salary: Rs 85,000Location: Korangi Industrial Park Area.Job Type: Full-timeWork Location: In person

Service Coordinator (SOLAR INDUSTRY)

Avanza Solutions

Job Opportunity: Regional Sales Account Manager &ndash; Islamabad,Lahore &amp; KarachiWe are looking for a Regional Sales Account Manager to join our team in Islamabad,Lahore,Karachi. The ideal candidate will be responsible for driving sales, managing key accounts, and building long-term client relationships to achieve business growth.Key Responsibilities:<ul><li>Develop and execute regional sales strategies to achieve targets.</li><li>Manage and grow relationships with key accounts and clients.</li><li>Identify new business opportunities within the region.</li><li>Collaborate with internal teams to ensure excellent customer experience.</li><li>Monitor market trends, competitor activities, and customer needs.</li><li>Prepare regular sales reports and forecasts.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business, Marketing, or related field.</li><li>3&ndash;8 years of proven experience in B2B sales/account management (preferably in tech/IT/solutions industry).</li><li>Strong communication, negotiation, and relationship-building skills.</li><li>Ability to work independently and meet deadlines.</li><li>Willingness to travel within the region as required.</li></ul>Location: IslamabadIf you are passionate about sales, customer success, and business growth, we would love to hear from you!Apply now by sending your CV cecilia.dsouza@avanzasolutions.com with the subject line Regional Sales Account Manager &ndash; Islamabad.Job Type: Full-timeWork Location: In personApplication Deadline: 30/09/2025

Regional Sales Account Manager

Explore 988+ Customer relationship manager in Karachi this September. Find roles across top companies and apply now to boost your career.