customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

customer success specialist Jobs in Lahore

customer success specialist

customer outreach representative Jobs in Lahore

customer outreach representative

customer relations executive Jobs in Lahore

customer relations executive

customer relationship manager

Harris Silicone & Glass Pvt. Ltd.

Position Title: Assistant Manager SalesDepartment: Sales &amp; Business DevelopmentLocation: (Add your company location)Employment Type: Full-timeJob SummaryThe Assistant Manager Sales (CRM Specialist) is responsible for managing the complete customer relationship lifecycle, ensuring efficient lead management, timely follow-ups, and strong coordination with the sales team. The role focuses on using CRM tools to drive revenue growth, improve customer experience, and support strategic decision-making through data insights.Key ResponsibilitiesCRM &amp; Sales Operations<ul><li>Manage and maintain the company CRM system to ensure accurate and updated customer data.</li><li>Oversee the entire lead management cycle: lead assignment, follow-ups, pipeline tracking, and conversion reporting.</li><li>Monitor and analyze lead flow, sales funnel activities, and customer interaction history.</li><li>Ensure timely follow-up by sales teams and monitor performance through CRM dashboards.</li><li>Generate weekly, monthly, and quarterly sales performance reports.</li></ul>Customer Relationship Management<ul><li>Build strong relationships with new and existing customers through timely communication.</li><li>Understand customer needs and ensure they receive the right product/service information.</li><li>Handle customer queries, escalations, and coordinate resolutions with internal teams.</li><li>Maintain high customer satisfaction and retention through proactive engagement.</li></ul>Sales Support &amp; Coordination<ul><li>Collaborate with the sales team to achieve monthly and quarterly targets.</li><li>Support in preparing proposals, quotations, and sales presentations.</li><li>Identify cross-selling and upselling opportunities using CRM insights.</li><li>Coordinate between marketing, operations, and finance for smooth sales operations.</li></ul>Data Analysis &amp; Reporting<ul><li>Track sales KPIs including conversion rate, customer engagement, and lead response time.</li><li>Present insights to management to help improve processes and decision-making.</li><li>Recommend CRM system improvements and workflow optimizations.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Sales, or related field (MBA preferred).</li><li>2&ndash;5 years of experience in Sales with strong CRM exposure (HubSpot, Salesforce, Odoo, Zoho, or similar).</li><li>Strong analytical skills with proficiency in MS Excel and CRM reporting.</li><li>Excellent communication, negotiation, and relationship-building skills.</li><li>Ability to work under pressure, meet deadlines, and manage multiple tasks.</li><li>Strong organizational and follow-up skills.</li></ul>Key Skills<ul><li>CRM Management</li><li>Lead Management</li><li>Sales Coordination</li><li>Customer Service &amp; Relationship Building</li><li>Reporting &amp; Data Analysis</li><li>Communication &amp; Negotiation</li><li>Problem Solving</li><li>Team Collaboration</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager Sales (CRM Specialist)

Adal Fintech (Pvt) Ltd.

<div>About AdalFi:
AdalFi is a leading fintech company revolutionizing digital lending in Pakistan. We build intelligent credit infrastructure for banks, enabling them to make real-time, automated lending decisions using advanced data science, machine learning, and AI technologies.
About the Role:
We are seeking a Customer Success Manager (CSM) to build long-term, trusted relationships with our fintech clients and ensure they achieve maximum value from our solutions. 
You will act as the strategic partner and primary point of contact for customers, driving product adoption, retention, and growth while ensuring compliance with industry regulations.
Key Responsibilities:<ul><li>
Act as a trusted advisor to clients, aligning our solutions with their business goals and financial operations.</li><li>
Proactively monitor customer health metrics (usage, transaction volumes, adoption) to identify risks and opportunities.</li><li>
Conduct quarterly business reviews and strategy sessions to showcase ROI and drive product adoption.</li><li>
Collaborate with product, engineering, and compliance teams to resolve technical issues and relay customer feedback.</li><li>
Stay up to date with fintech regulations (e.g., PCI DSS, KYC/AML, PSD2, open banking) to guide customers on risk and compliance best practices.</li><li>
Serve as the voice of the customer, influencing product roadmaps and feature enhancements.</li></ul>
Requirements &amp; Qualifications:<ul><li>
7+ years of experience in a fintech, SaaS, or financial services company.</li><li>
Strong understanding of digital payments, banking, lending, wealth management, or trading platforms.</li><li>
Familiarity with APIs, data integrations, and analytics tools; technical comfort is a must.</li><li>
Excellent relationship management, communication, and problem-solving skills.</li><li>
Ability to manage multiple enterprise accounts and drive measurable outcomes.</li><li>
Knowledge of financial compliance and risk management (KYC, AML, PCI DSS, GDPR) is a plus.</li><li>
Bachelor&rsquo;s degree IT or a related field</li></ul>
Key Performance Indicators (KPIs):<ul><li>
Customer Retention &amp; Net Revenue Retention (NRR)</li><li>
Time-to-Value (TTV) for onboarding completion</li><li>
Product adoption &amp; transaction volume growth</li><li>
Customer Satisfaction (CSAT / NPS)</li></ul></div>

Customer Success Manager - Fintech

4BROTHERS TECHNOLOGIES

Job descriptionCompany Description4BROTHERS TECHNOLOGIES, established in 2009, began as a small enterprise specializing in IT and network solutions. Over the years, the company expanded its focus from retail to wholesale, and in 2015, added CCTV business to its portfolio. By 2018, 4BROTHERS TECHNOLOGIES had ventured into distribution, solidifying its position as a key player in the technology and security solutions industry. The company is committed to delivering innovative and reliable solutions tailored to diverse client needs.Role DescriptionThis is a full-time, on-site role based in Lahore for a Customer Relationship Officer. The selected candidate will manage and maintain strong relationships with customers, address inquiries, provide support, and ensure customer satisfaction. Responsibilities include handling customer accounts, assisting with financial matters, driving sales interactions, and collaborating with internal teams to meet client needs effectively.Qualifications<ul><li>Strong skills in Business Relationship Management to build and nurture long-term customer relationships</li><li>Proficiency in Finance with the ability to assist clients regarding financial inquiries and transactions</li><li>Excellent Communication and Customer Service skills to provide professional and empathetic support to clients</li><li>Sales skills with the ability to identify opportunities and promote relevant solutions</li><li>Ability to work collaboratively with team members and maintain a professional attitude</li><li>Prior experience in a customer-focused or business relationship role is advantageous</li><li>Bachelor's degree in Business Administration</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

CUSTOMER RELATIONSHIP OFFICER

embroiderycustompatches

<div>
 
 
 Role Description
 
 
 
 This is a full-time, on-site position in Lahore for a Customer Sales Executive. The primary responsibilities include managing customer inquiries, providing exceptional support and guidance to clients, and driving sales through effective communication and relationship-building. The role also involves identifying customer needs, presenting suitable solutions, and maintaining customer satisfaction through excellent service and follow-up.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong communication, interpersonal, and customer service skills
 </li>
 <li>
 Proven experience in sales, customer relationship management, or related fields
 </li>
 <li>
 Ability to understand customer needs and offer tailored solutions
 </li>
 <li>
 Proficiency in managing time, prioritizing tasks, and meeting sales targets
 </li>
 <li>
 Familiarity with CRM tools and basic computer skills
 </li>
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 Problem-solving and negotiation skills to handle diverse customer situations
 </li>
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 Relevant educational qualification, such as a bachelor's degree in Business, Marketing, or a related field, is preferred
 </li>
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 Experience in the embroidery or customization industry is a plus
 </li>
 <li>
 Strong work ethic and ability to work effectively in an on-site environment
 </li>
 </ul>
</div>

Customers Sales Executive

Digilatics

Digilatics is a high-performance digital marketing agency focused exclusively on the home services industry in the U.S. We are hiring a Customer Success Specialist in Pakistan with proven experience working with brands &mdash; someone who can manage client communication, protect brand positioning, and deliver a premium client experience.What You Will Do<ul><li>Manage U.S.-based client accounts with professionalism, clarity, and confidence.</li><li>Lead client meetings and written communication in advanced English.</li><li>Coordinate with internal teams and ensure every delivery meets Digilatics&rsquo; standards.</li><li>Identify risks, opportunities, and strategic next steps for clients.</li><li>Take full ownership of the client journey and overall satisfaction.</li></ul>Requirements (Mandatory)<ul><li>Advanced / Fluent English (speaking and writing &mdash; will be tested).</li><li>Brand experience (brand management, brand strategy, or account management involving brand positioning).</li><li>Previous experience in Customer Success or client-facing roles.</li><li>Excellent communication, organization, and attention to detail.</li><li>Ability to work in a fast-paced, high-performance environment.</li><li>Must be able to work as an independent contractor.</li></ul>Nice to Have<ul><li>Experience working with international clients.</li><li>Knowledge of SEO, Google Ads, or digital marketing (not required).</li></ul>Why Digilatics<ul><li>High-performance culture with real ownership and autonomy.</li><li>Fast-growing company with sophisticated clients and strong technical teams (SEO, Ads, Web, Data).</li><li>You lead the relationship &mdash; not the technical execution.</li></ul>Job Type: Full-timePay: Rs180,000.00 - Rs220,000.00 per monthApplication Question(s):<ul><li>What industry you have served while managing USA based clients?</li><li>Are you familiar with digital marketing platforms, their flow of tasks, etc,?</li><li>Do you currently live in Lahore?</li><li>Are you comfortable working in US EST time zone?</li><li>One thing that make you stand out in the whole pool for this position?</li></ul>Experience:<ul><li>US market: 3 years (Required)</li></ul>Work Location: In person

Customer Success Specialist

Kerry freight pakistan

Responsibilities:<ul><li>Responsible for securing new customers and maintaining and developing existing accounts.</li><li>Meet and exceed target set in terms of contributing and generating revenue for the department.</li><li>Conduct and report minimum number of sales leads set by the management and transform a minimum of those into revenue generating business.</li><li>Maximize sales growth from existing customers through the development of new sales.</li></ul>&middot; Requirement:<ul><li>Strong customer service and negotiation skills.</li><li>Excellent computer skills.</li><li>Ability to work both individually and in a team.</li><li>Strong organizational, and time management skills.</li><li>Must have bachelor's degree.</li><li>Minimum 1 to 2 Years experience of sales in Courier Company.</li></ul>Job Type: Full-timeWork Location: In person

Sales Executive Female

AW Designer

Location: Kot Lakhpat, Lahore Company: Shams &amp; Brothers Group Department: Sales &amp; Marketing (Woven Fabrics) Position Level: Manager / Senior Manager Experience Required: 5&ndash;10 years (Textile Industry &ndash; MustAbout the RoleWe are seeking a dynamic, result-oriented, and experienced Fabric Sales &amp; Marketing Manager to lead our sales, client development, and marketing initiatives for Woven Fabrics (Greige &amp; Processed). The ideal candidate must have a strong background in textile marketing, customer relationship management, product development, and sales strategy execution.This is a leadership position that plays a critical role in expanding our market presence and driving business growth.Key Responsibilities Sales Strategy &amp; Business Growth<ul><li>Develop and execute effective sales and marketing strategies aligned with business objectives.</li><li>Achieve monthly and annual sales targets with strong revenue growth.</li><li>Identify new business opportunities in local and international textile markets.</li><li>Explore new segments in Woven Apparel Textiles to expand the company portfolio.</li></ul>Client Relationship Management<ul><li>Build, maintain, and strengthen long-term relationships with existing and potential clients.</li><li>Contact customers regularly to secure new orders and manage follow-ups.</li><li>Respond promptly to customer queries and concerns.</li><li>Conduct customer feedback analysis and propose improvement strategies.</li></ul>Negotiations &amp; Contract Management<ul><li>Negotiate terms related to prices, deliveries, and prospective orders to maximize profitability.</li><li>Offer competitive rates to customers after consultation with the Director.</li><li>Prepare and finalize sales contracts as per customer POs.</li><li>Share approved sales contracts with clients and internal departments.</li></ul>Order Execution &amp; Coordination<ul><li>Provide sourcing details to the procurement/sourcing department as per contract requirements.</li><li>Issue processing programs as per client purchase orders.</li><li>Ensure OGP, packing lists, invoices, and dispatch documents are shared with customers in a timely manner.</li><li>Coordinate closely with Production, Finance, R&amp;D, CAD, and Planning for seamless execution.</li><li>Monitor shipment schedules, update customers weekly, and ensure timely payment collection.</li></ul>Market Research &amp; Product Development<ul><li>Stay updated with textile trends, innovations, and new woven fabric developments.</li><li>Conduct competitive analysis and market surveys to identify customer needs.</li><li>Collaborate with the R&amp;D / CAD team for new article development and lead generation.</li><li>Actively participate in costing, planning, and product development activities.</li></ul>Digital Marketing &amp; Branding<ul><li>Create and manage engaging content for social media, website, and promotional materials.</li><li>Support branding initiatives to enhance the company&rsquo;s market visibility.</li></ul>Reporting &amp; Analysis<ul><li>Prepare weekly and monthly reports on:</li><li>Sales performance</li><li>Market trends</li><li>Customer feedback</li><li>Shipment status</li><li>Pending payments</li><li>Present business performance and insights to senior management regularly.</li></ul>Skills &amp; Qualifications Required<ul><li>Bachelor&rsquo;s/Master&rsquo;s degree in Marketing, Textile Engineering, Business Administration or related field.</li><li>5&ndash;10 years of experience in Woven Fabric Sales &amp; Marketing (Mandatory).</li><li>Strong market knowledge of textile industry, woven fabrics, and processing.</li><li>Excellent negotiation, communication, and presentation skills.</li><li>Ability to manage key accounts and lead a sales team.</li><li>Strong analytical mindset with a goal-driven approach.</li><li>Proficiency with MS Office, CRM, and marketing tools.</li></ul>What We Offer<ul><li>Competitive salary &amp; incentive structure</li><li>Professional working environment</li><li>Opportunities for career advancement</li><li>Performance-based rewards</li></ul>How to ApplyInterested candidates may send their CV to: hr@shamsandbrothers.com Contact: 0320-5471308Subject Line: Application for Fabric Sales &amp; Marketing ManagerJob Type: Full-timePay: Rs120,000.00 - Rs200,000.00 per monthWork Location: In person

Fabric Sales & Marketing Manager

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