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customer service representative Jobs in Lahore

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customer sales representative Jobs in Lahore

customer sales representative

customer support executive Jobs in Lahore

customer support executive

customer relationship manager

Dengage

<div>
 
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Success Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product &amp; services.
 
 
 
 Key Responsibilities
 
 :
 
 <ul>
 <li>
 
 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform&rsquo;s features and capabilities.
 
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 Relationship Management
 
 : Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
 
 </li>
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 Customer Health Monitoring
 
 : Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
 
 </li>
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 Issue Resolution
 
 : Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
 
 </li>
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 Training and Education
 
 : Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
 
 </li>
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 Renewals &amp; Upselling
 
 : Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
 
 </li>
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 Customer Advocacy
 
 : Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
 
 </li>
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 Metrics and Reporting
 
 : Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
 
 </li>
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 Churn Prevention
 
 : Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Proven Minimum 4 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
 
 </li>
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 Strong understanding of SaaS business models and customer success principles.
 
 </li>
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 Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
 
 </li>
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 Ability to analyze customer data, identify trends, and proactively offer solutions.
 
 </li>
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 Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
 
 </li>
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 Problem-solving mindset with the ability to navigate complex customer issues.
 
 </li>
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 Strong organizational and multitasking skills with a focus on details.
 
 </li>
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 Bachelor's degree in Business, Marketing, or related field (preferred).
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 
 Growth Opportunities
 
 : Access to professional development and career growth within a rapidly expanding SaaS company.
 
 </li>
 <li>
 
 Collaborative Culture
 
 
 :
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 </li>
 <li>
 
 Competitive Benefits
 
 
 :
 
 
 
 Enjoy a comprehensive benefits package.
 
 
 
 </li>
 </ul>
 
 D&bull;Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
 
 
 
 
</div>

Customer Success Manager- Pakistan

TCP Software

<div>For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs.
Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
The Customer Success Manager will work with internal teams and directly with existing/new customers to develop renewals and expansion strategies, formulate ROI, reduce churn, and help TCP Software customers grow. This will involve developing unique outputs of data analytics which ultimately demonstrates the value TCP brings to our customers and their employees. As a fast-growing web-based start-up we are looking for a Success Manager to join our team to help maintain, grow, and provide world-class support to our Customer Base.
This is a high-touch, rapport-building position that requires strong communication skills, both written and verbal. The ideal candidate will be upbeat, driven, well-organized, share a passion for technology and a love for working in a dynamic environment. The CSM will represent TCP and its product suite and exceed customer satisfaction objectives.<h3 class="jobSectionHeader">
Responsibilities:</h3><ul><li><ul>
<li>Leverage new and established customer relationships to deliver ROI and expand and renew TCP subscriptions, while providing a high-level of service for clients.</li>
<li>Strategic account planning and execution skills ability to across both IT and business units.</li>
<li>Strong technical aptitude, passion, and commitment for customer success.</li>
<li>Strong time management skills. Ability to articulate a clear, concise return on investment value statement.</li>
<li>Maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.</li>
<li>Ensure high rate of renewal across customer base - Proactively assesses, clarifies, and validates customer needs on an ongoing basis</li>
<li>Identify opportunities to upsell additional users and services.</li>
<li>Manage existing accounts and maintain relationships with decision makers at the executive and management levels.</li>
<li>Manage and track customer and transactional information in a CRM system.</li>
<li>Coordinate resources throughout the sales cycle, including product support and sales engineering to meet account performance objectives and customers expectations.</li>
<li>Provide product demonstrations and general support to prospective customers.</li>
<li>Develop and deliver strategies that help drive our clients business.</li>
<li>Keep abreast of competition, competitive issues, and products.</li>
<li>Practice effective, excellent communication with management, customers, and support staff.</li>
<li>Provide fanatical support and service to account base.</li></ul></li></ul> 
Requirements<ul><li><ul>
<li>Bachelors and/or Masters degree.</li>
<li>3-5+ years of customer success / sales / account management / relevant experience.</li>
<li>Previous sales experience a plus.</li>
<li>Outstanding organizational skills, ability to manage multiple projects.</li>
<li>Passionate about building customer relationships.</li>
<li>Experience driving adoption of SaaS-based solutions a plus.</li>
<li>Ability to thrive in a fast-paced environment.</li>
</ul></li></ul>Benefits<ul><li><ul>
<li>Paid time-off and Sick leaves.</li>
<li>In-Patient &amp; Out-Patient Health insurance.</li>
<li>Provident fund and EOBI.</li>
<li>International and diverse working environment.</li>
<li>A creative, talented, and supportive team.</li>
<li>Competitive compensation package.</li>
<li>The work/life balance you need to be successful.</li>
<li>A culture that promotes focus on customers, innovation, teamwork, accountability, and open communication.</li>
</ul></li></ul>Job Timings: Night Shift (US Business Hours)
Location: Lahore, Pakistan (On-site).</div>

Customer Success Manager

WebEx Enterprises

Webex Enterprises is Hiring &mdash; (Experienced) Customer Success Executive!Join Webex Enterprises and take your career to the next level in our Digital Marketing Campaign!Location: H2, Johar Town, Lahore Shift: 6 PM &ndash; 3 AM Salary: PKR 100,000 &ndash; 120,000 + Commission (Earn up to 250K&ndash;300K!) Key Focus: Client Retention | Upselling | Revenue Growth | Customer SatisfactionApply at: careers1@webexenterprises.com Walk-In Interview Timings: 8 PM &ndash; 10 PM Visit our office directly during this time slot!#CustomerSuccess #NowHiring #LahoreJobs #WebexEnterprises #DigitalMarketing #CareerOpportunity #CustomerSuccessExecutiveJob Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Customer success executive

Aenzay Facility Management

Job Requirement:1- Must have 1 Year of Customer Success Experience of Digital Marketing Campaign.2- Willing for 1 year Contract.3- Location: Wapda Town, Lahore.4- Company Name: Techies Global.Daily Walk- In interviews at 9pm till 10th of October.HR Contact Number: 0326-8894216Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Success Executive

Petables

Milano Flooring and Milano Technologies are fast-growing companies providing premium laminate flooring solutions and advanced technology products. We generate high-quality leads through online advertising and are now seeking a skilled professional to help us convert these leads into successful sales.Role Overview:We are looking for a Sales &amp; Lead Conversion Specialist who will manage incoming leads from our digital campaigns, build strong client relationships, and drive sales growth. The ideal candidate should be experienced in sales, customer handling, and lead conversion within the interior, construction, or technology-related industries.Key Responsibilities:Handle incoming leads generated from online ads and campaigns.Follow up promptly with potential clients via phone, email, and WhatsApp.Understand customer needs and present suitable product solutions.Maintain detailed records of leads, interactions, and sales progress.Achieve monthly sales targets by converting leads into customers.Coordinate with the marketing team to share feedback on lead quality and sales performance.Requirements:Proven experience in sales, lead generation, or business development.Strong communication and negotiation skills.Ability to build rapport with customers and close deals effectively.Familiarity with interior, construction, or technology sectors is a plus.Self-motivated, result-oriented, and professional attitude.What We Offer:Competitive salary with sales-based incentives.Professional growth and career development.Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Sales & Lead Conversion Specialist

COTHM

Position: Manager Digital Media Marketing &amp; Business DevelopmentLocation: Lahore Age: 30 to 35 years Job Type: Full-Time | On-Site Experience: Minimum 4 years of hands-on experience in Digital Media Marketing (DMM) Qualification: BS/BBA with specialization in Digital Media MarketingAbout Us: COTHM is Pakistan&rsquo;s leading international institute in hospitality, culinary arts, travel &amp; tourism. With a global footprint and industry partnerships, COTHM has been at the forefront of professional education and training for over two decades. Our mission is to empower individuals with knowledge, skills, and opportunities to thrive in the global marketplace.Position Overview:We&rsquo;re looking for a dynamic Manager Digital Media Marketing &amp; Business Development to join our team in Lahore and take the lead in driving impactful marketing campaigns and business initiatives.The ideal candidate will possess:<ul><li>Strategic thinking and planning</li><li>Must have expertise in META and Google Ads</li><li>Digital marketing and branding expertise</li><li>Relationship building and client handling</li><li>Result-oriented and self-motivated attitude</li><li>Analytical mindset with attention to detail</li><li>Sales and Business Development capabilities</li><li>Customer Relationship Management (CRM) knowledge</li><li>Strong digital presence and online marketing know-how</li><li>Market research and analysis skills</li><li>Event planning &amp; coordination abilities</li><li>Team leadership and collaboration skills</li><li>Financial management and budgeting experience</li><li>Excellent communication &amp; presentation skills</li><li>Problem-solving and analytical thinking</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Manager Digital Media Marketing & Business Development

Zameen.com

<div>
 
 We&rsquo;re looking for a driven and relationship-focused professional to join our Sales team as a Client Relationship Manager.
 
 The ideal candidate will be responsible for expanding and engaging the agency portfolio, optimizing churn, and achieving revenue goals in the assigned region.
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Drive revival, activation, and expansion of the zonal agency portfolio for classifieds
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 Build and maintain strong relationships with real estate agencies in your region
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 Manage and grow assigned accounts through regular visits and follow-ups
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 Present product demos and close deals to meet revenue targets
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 Keep clients updated on new offerings and upselling opportunities
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 Achieve monthly, quarterly, and annual revenue goals
 </li>
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 Provide exceptional customer service to strengthen long-term partnerships
 </li>
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 Analyze market trends and develop tactical growth plans
 </li>
 </ul>
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Tech-savvy, self-motivated, and results-driven professional
 </li>
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 Strong interpersonal and stakeholder management skills
 </li>
 <li>
 Excellent negotiation, listening, and problem-solving abilities
 </li>
 <li>
 Proficient in Microsoft Office
 </li>
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 Dynamic business acumen and analytical mindset
 </li>
 </ul>
</div>

Client Relationship Manager

Explore 852+ Customer relationship manager in Lahore this October. Find roles across top companies and apply now to boost your career.