customer service executive

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associate customer success manager Jobs in Cairo

associate customer success manager

business banking relationship manager Jobs in Cairo

business banking relationship manager

central operations support executive, ef mena Jobs in Cairo

central operations support executive, ef mena

customer relationship officer senior officer

Arab African International Bank

<div>
 
 
 Job description:
 
 
 <ol>
 <li>
 Answer questions about account types and banking products and services, such as money market accounts, exchange rates, loans, and credit cards.
 </li>
 <li>
 Open all types of accounts (current, savings, time deposit, saving certificates).
 </li>
 <li>
 Identify when and where to refer customers to an appropriate area of delivery for specialist sales help or advice.
 </li>
 <li>
 Own and handle customer queries by taking ownership and responding in a timely manner.
 </li>
 <li>
 Handle transactions of large amounts according to his higher authorization limits and longer experience.
 </li>
 <li>
 Negotiate with the clients to open new TDs, CDs, personal loans, and credit cards to increase the bank profitability.
 </li>
 <li>
 Influences customers to buy or retain AAIB products or services by following a prepared script to give product reference information.
 </li>
 <li>
 Achieves sales targets in both liabilities &amp; assets products in addition to bank assurance assigned by the branch manager, participates in branch sales campaigns.
 </li>
 <li>
 Assist customers with replacing lost or stolen credit, prepaid or debit cards.
 </li>
 <li>
 Present funds received from customers to the Teller for deposit and obtain a receipt for customers.
 </li>
 <li>
 Cross-sell AAIB products and services based on customer needs in accordance with the bank&rsquo;sprogram standards.
 </li>
 <li>
 Finish any assigned required tasks and replaces any other Customer relationship Officer when needed.
 </li>
 <li>
 Follow up with potential clients to propose new offers, ask for pending documents, and answer inquiries.
 </li>
 </ol>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, accounting, finance, or any related discipline
 </li>
 <li>
 Good knowledge of the banking industry and products
 </li>
 <li>
 For the Officer: 0 - 2 years of experience
 </li>
 <li>
 For the Senior Officer: 2 &ndash; 4 years of experience performing teller/customer service representative responsibilities or similar capacity.
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Very good command of English &amp; Arabic Language
 </li>
 <li>
 Good solution oriented &amp; client focused.
 </li>
 <li>
 Knowledge of all bank&rsquo;s related products &amp; services
 </li>
 <li>
 Excellent interpersonal and communication skills
 </li>
 <li>
 Keeping up to date with industry and regulatory changes and professional standards.
 </li>
 <li>
 Demonstrated proficiency with Microsoft Office applications
 </li>
 </ul>
</div>

Customer Relationship Officer/Senior Officer

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 Job Accountabilities:
 
 
 <ol>
 <li>
 Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses.
 </li>
 <li>
 Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution.
 </li>
 <li>
 Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution.
 </li>
 <li>
 Educate customers on ADIB&rsquo;s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage.
 </li>
 <li>
 Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors.
 </li>
 <li>
 Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements.
 </li>
 <li>
 Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
 </li>
 <li>
 Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls.
 </li>
 </ol>
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or related field.
 </li>
 <li>
 Officer: 0&ndash;2 years of experience in call center.
 </li>
 <li>
 Senior Officer: 2&ndash;4 years of experience in call center.
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Excellent problem-solving and decision-making skills.
 </li>
 <li>
 Excellent organizational and time-management skills.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Good knowledge of call center software and systems.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, Word, PowerPoint).
 </li>
 </ul>
</div>

Call Center Agent (outsource)

Chedid Insurance Brokers Egypt

<div>
 
 
 About the job
 
 
 
 A financial holding company, Chedid Capital is a leading investment group in the insurance and reinsurance fields. The Group operates across Europe, Middle East, Africa and South Asia. The Company plays a role in the forefront of the industry, being part of one of the top 20 Reinsurance Brokers in the world.
 
 
 Chedid Insurance Brokers, a company member of Chedid Insurance Brokers Network, the insurance broking network of Chedid Capital, is looking for a Compliance and Administration Officer.
 
 
 
 
 
 Joining our 1700 dynamic team members, spread among 64 subsidiaries worldwide, offers you endless growing opportunities.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Ensure that the screening exercise is executed according to the screening policy and procedures.
 </li>
 <li>
 Screen customers prior to policy issuance in accordance with what is required by the legislative and regulatory bodies.
 </li>
 <li>
 Screen business partners before initiation of business relationship.
 </li>
 <li>
 Resolve screening matches resulting from other users&rsquo; screening.
 </li>
 <li>
 Understand and adhering to all Global sanctions policies applicable in the country.
 </li>
 <li>
 Maintain effective practices and procedures for sanctions screening.
 </li>
 <li>
 Keep abreast of sanctions updates.
 </li>
 <li>
 Perform risk profiling of customers depending on screening results.
 </li>
 <li>
 Manage the Know Your Customer (KYC) / Know Your Business Partner (KYBP) Policies and Procedures and ensuring that all relevant due diligence requirements are executed for that purpose.
 </li>
 <li>
 Follow up with the operations on the collection of KYC documents from customers and business partners regularly.
 </li>
 <li>
 Update shared records and trackers for ease of access by other members of the company spontaneously.
 </li>
 <li>
 Report on monthly basis to the management.
 </li>
 <li>
 Keep abreast of international laws, sanctions, regulatory environments, and standards.
 </li>
 <li>
 Develop Regulatory Databases and Checklists.
 </li>
 <li>
 Develop and submit required regular reports to the Financial Regulatory Authority
 </li>
 <li>
 Constant updates on regulatory changes and keep all stakeholders informed with these changes
 </li>
 <li>
 Coordinate with legal on the review and sign off of agreements with insurers and business partners
 </li>
 <li>
 Assist in developing Compliance Monitoring Programs, Plans, Registers, etc.
 </li>
 <li>
 Assist in developing Compliance &amp; AML related policies, procedures, systems and controls.
 </li>
 <li>
 Evaluate business activities and assess compliance risks.
 </li>
 <li>
 Listen to and address employee concerns and questions on legal compliance.
 </li>
 <li>
 Liaise and coordinate with the Corporate Shared Services Division
 </li>
 <li>
 Organize, file and archive records for maintenance and retrieval purposes
 </li>
 <li>
 Act as an administrative support to the sales team including liaising with insurance companies
 </li>
 <li>
 Assist in market surveys
 </li>
 <li>
 Receive requests for office supplies and respond in a timely manner
 </li>
 <li>
 Organize, file and archive records for maintenance and retrieval purposes
 </li>
 <li>
 Arrange personal files and make sure all documents needed are available and updated.
 </li>
 <li>
 Follow up on all types of correspondences
 </li>
 <li>
 Perform any other duties as requested.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Law, Business Administration or equivalent in a similar field
 </li>
 <li>
 Certification in AML is a plus
 </li>
 <li>
 Fluency in English
 </li>
 <li>
 0-2 years of experience in similar role preferably in the Insurance Industry
 </li>
 </ul>
 
 
</div>

Compliance and Administration Officer

Alnafitha IT

<div>
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations
 
 
 The Proposal &amp; Localization Officer at Alnafitha IT plays a mission-critical role in driving proposal excellence and cultural localization within the sales cycle. This role is responsible for leading and coordinating the full lifecycle of high-stakes proposals, bids, and RFPs across enterprise and government sectors. In addition, the officer ensures that all client-facing sales documents are accurately localized, culturally relevant, and linguistically precise to enhance engagement, credibility, and win probability.
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Prospal Development &amp; Bid Management
 
 
 &bull; Leading the planning, creation, editing and submission of technical commercial proposals, Request for information (RFI), Request for Quotes (RFQs) and Request for Proposals (RFPs) in response to enterprise and government opportunities to ensure high-quality, complaint and compelling proposals
 
 
 &bull; Content Localization &amp; cultural Adaptation
 
 
 &bull; Translate and adapt sales proposals and brochures into Arabic (and dialect-specific variations); adjust tone, style, and cultural context to fit regional preferences
 
 
 &bull; Submission Planning &amp; Deadline Management
 
 
 &bull; Manage submission timelines, internal review processes, and post-submission follow-ups.
 
 
 &bull; Track multiple concurrent proposals using shared calendars and workflow tools to meet critical client and tender deadlines without compromising proposal quality or completeness
 
 
 &bull; Cross-Functional Stakeholder Coordination
 
 
 &bull; Collaborate with Product, Presales, and Marketing to gather inputs, review content, ensure pricing accuracy, and align deliverables
 
 
 &bull; Market Insight &amp; Localization Innovation
 
 
 &bull; Stay updated on regional proposal standards, localization technologies, and cultural expectations.
 
 
 &bull; Recommend improvements in format, tone, and tools to maintain competitiveness, align with evolving client expectations, and drive innovation in client communication
 
 
 &bull; Sales Content Repository Management
 
 
 &bull; Maintain an updated and accessible library of proposal templates, product descriptions, compliance documents, and reusable content blocks to improve speed and consistency across proposals, reduce rework, and ensure alignment with brand and solution standards
 
 
 &bull; Proposal Quality &amp; Compliance Assurance
 
 
 &bull; Conduct detailed reviews of proposal formatting, compliance criteria, document structure, and legal language to reduce disqualification risk, present a professional image, and ensure contractual clarity
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 Qualifications
 
 
 
 - Education: Bachelor&rsquo;s degree in business, marketing, Communication, Information Technology, or a related field
 
 
 - Experience: 6&ndash;10 years of hands-on experience in proposal management, sales enablement, or localization coordination&mdash;preferably within the IT, consulting, or enterprise services sectors
 
 
 - Bilingual fluency in Arabic and English, with excellent writing, editing, and proofreading skills in both
 
 
 - Proven experience in managing end-to-end proposal processes: RFP/RFI analysis, stakeholder collaboration, compliance documentation, and submission tracking
 
 
 - Strong ability to culturally adapt sales and marketing materials, contracts, and technical documentation
 
 
 - Advanced proficiency in Microsoft Office (Word, PowerPoint, Excel), Adobe Acrobat, and proposal management tools
 
 
 - Direct collaboration with sales, and presales teams on strategic proposals and presentations is required
 
 
 - Strong project management, time management, organizational skills, and communication skills.
 
 
 - Comfortable managing multiple projects with tight deadlines
 
 
 
</div>

Proposal & Localization Officer - Cairo - (JO536)

Aumet inc

<div>
 
 About The Role
 
 
 
 We are looking for a detail-oriented and organized Sales Support Officer to join our team. In this role, you will work closely with the sales team to streamline operations, ensure accuracy in documentation, and provide administrative support across the sales process. Your work will enable the team to focus on client engagement and revenue generation.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide administrative and operational support to the sales team
 </li>
 <li>
 Prepare proposals, quotations, contracts, and sales documentation
 </li>
 <li>
 Ensure accurate data entry and tracking within the CRM system
 </li>
 <li>
 Follow up on leads, client requests, and pending approvals
 </li>
 <li>
 Coordinate with cross-functional teams such as Finance, Operations, and Customer Success to ensure smooth client onboarding
 </li>
 <li>
 Assist in preparing sales reports, forecasts, and dashboards
 </li>
 <li>
 Monitor compliance with internal sales processes and documentation standards
 </li>
 <li>
 Support in post-sales coordination as needed
 
 
 </li>
 </ul>
 
 Qualifications And Requirements
 
 
 
 <ul>
 <li>
 Bachelors degree in Business Administration, Marketing, or a related field
 </li>
 <li>
 1-3 years of experience in sales coordination, support, or administrative roles
 </li>
 <li>
 Strong written and verbal communication skills (English and Arabic preferred)
 </li>
 <li>
 Proficiency in CRM systems (e.g., HubSpot) and MS Office or Google Workspace
 </li>
 <li>
 Excellent organizational skills and attention to detail
 </li>
 <li>
 Ability to work independently and manage multiple priorities under tight deadlines
 </li>
 <li>
 Strong interpersonal skills and a proactive approach to problem-solving
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 A dynamic work environment with a collaborative team culture
 </li>
 <li>
 Opportunities for career development within sales, operations, or customer success
 </li>
 <li>
 Exposure to a growing regional business with high-impact responsibilities
 </li>
 </ul>
</div>

Sales Support Officer

Banque du Caire

<div>
 
 
 Job Summary:
 
 
 
 Ensure efficient operations within the payroll relationship management team and branches, and support Payroll Business management with reports. Prepare and analyze MIS reports for payroll deals and provide data-driven insights to senior management. Respond to inquiries and resolve issues to ensure high customer satisfaction. Identify process improvement areas and liaise with internal stakeholders. Ensure compliance with all relevant regulations and standards.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Ensure efficient operations within Payroll relationship management team &amp; branches network.
 </li>
 <li>
 Support the Payroll Business management with reports to improve operational effectiveness &amp; customer service.
 </li>
 <li>
 Prepare &amp; analyze regular MIS reports related to payroll deals &amp; active accounts.
 </li>
 <li>
 Provide data-driven insights and recommendations based on operational data to senior management.
 </li>
 <li>
 Provide assistance to the payroll segment, including data entry, record-keeping, and document management.
 </li>
 <li>
 Ensure Payroll contracts fulfillments and correctness to enable fast payroll deals processing time.
 </li>
 <li>
 Respond to inquiries, resolve issues &amp; provide timely &amp; accurate information to ensure high levels of customer satisfaction.
 </li>
 <li>
 Identify areas for process improvement and implement changes to increase efficiency.
 </li>
 <li>
 Liaise with internal stakeholders including payroll relationship management, branches &amp; operations teams to ensure alignment &amp; effective communication.
 </li>
 <li>
 Assist in budgeting forecasting by providing detailed payroll -financial data.
 </li>
 <li>
 Follow all policies &amp; procedures in order to guarantee BDC business is conducted in compliance with local laws, internal rules &amp; regulations.
 </li>
 <li>
 Apply the precepts and standard of permanent supervision, compliance &amp; money laundering, operational risks &amp; workplace success guidelines.
 </li>
 </ul>
 
 
 
 
 
 Job Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Finance, or any relevant experience.
 </li>
 <li>
 2-5 years of proven experience in payroll Business operations, MIS reporting, or related roles within retail banking.
 </li>
 <li>
 Proficiency in Microsoft Office, particularly Excel &amp; MS PowerPoint, and experience with CRM systems.
 </li>
 <li>
 Knowledge of MIS reporting tools, Data analysis is essential &amp; other reporting tools.
 </li>
 <li>
 Strong ability to analyze data and trends, with the ability to present findings clearly &amp; effectively.
 </li>
 </ul>
 
 
</div>

Retail Payroll Operations Officer

AXIAN Telecom

<div>
 
 The Chief Strategy and Innovation Officer (CSIO) exists to drive the continuous development and strategic alignment of IT Co's core technical service capabilities across areas such as IT/AI/Data/EA/Cloud Strategy, Data Engineering, Data Governance, Business Intelligence, Enterprise Architecture, Geographical Information Systems, Digital Experience, and Data Science. This position is paramount in ensuring IT Co possesses the cutting-edge technical expertise required to develop and offer a comprehensive suite of solutions to Axian Telecom's clusters and external clients. The CSIO plays a critical role in evaluating and integrating technically competent partners to augment IT Co's delivery capacity, directly influencing the effectiveness of pre-sales engagements and contributing to significant client wins. Ultimately, the CSIO is responsible for ensuring the efficient, profitable, and high-quality delivery of IT Co's services, thereby enabling the organization's strategic growth and maintaining its competitive edge in the market.
 
 
 
 
 
 The Chief Strategy and Innovation Officer (CSIO) for IT Co is responsible for building, maturing, and strategically leading the development of IT Co's core technical service capabilities. This involves overseeing the teams responsible for IT/AI/Data/EA/Cloud Strategy, Enterprise Architecture, Data Engineering, Data Governance, Business Intelligence, Digital Experience, and Advanced AI/Data Science. The CSIO will ensure that IT Co possesses the technical competencies to deliver a comprehensive suite of services to Axian Telecom's clusters and external clients. This role is also critical in vetting potential technical partners for their capabilities, collaborating with them and internal teams to ensure seamless service delivery, and enabling business growth by translating internal capabilities into market-ready service offerings.
 
 
 
 
 
 
 RESPONSIBILITES
 
 
 
 
 ACTIVITIES / TASKS
 
 
 
 
 Lead Strategic Capability and Service Portfolio Development
 
 
 <ul>
 <li>
 Define and drive the strategic roadmap for IT Co's service capabilities across IT Strategy, AI Strategy, Data Strategy, EA Strategy, Cloud Strategy, Business Roadmap, Business Case Design, and IT/Digital Transformation Office (TMO) services.
 </li>
 <li>
 Oversee the development and maturation of expertise in Enterprise Architecture (Transformation, Governance, Reviews, Integration Services, Blueprint Generation, Application Rationale, IT/Tech standards, Reference Architecture) to ensure robust and scalable client solutions.
 </li>
 <li>
 Direct the build-out and enhancement of Data capabilities including Data Governance (Consulting, Stewardship, MDM, Policies, Compliance, Ethics, Quality, Lifecycle Management), Data Engineering (Data lakes, Enterprise DWs, Integration Pipelines, Real-time streaming, Scalable Data Operations), and advanced AI/Data Science (Ideation, Use Case Validation, Product Development, Model Development, MLOps, Agentic AI, Data Insights, Computer Vision, Language Technologies).
 </li>
 <li>
 Guide the development of Digital Experience offerings covering Experience Design, Design Systems, Digital Product Advisory, Search Optimization, Experience Analytics, Digital Product Management, and AI-Driven Design.
 </li>
 <li>
 Lead the growth of Business Intelligence capabilities including Analysis &amp; Design, Deployment, Dashboarding, Data Modeling, KPI Definition, Self-service BI, and Advanced Analytics.
 </li>
 </ul>
 
 
 Foster Technical Partner Alliances for Delivery
 
 
 <ul>
 <li>
 Vet potential technology vendors and service partners for their technical competencies and alignment with IT Co's service delivery requirements, collaborating closely with the Chief Alliance Officer.
 </li>
 <li>
 Work with selected technical partners and IT Co's internal teams to integrate their capabilities into service delivery frameworks, ensuring efficient and high-quality solutions for clients.
 </li>
 </ul>
 
 
 Drive Service Growth and Market Enablement
 
 
 <ul>
 <li>
 Translate IT Co's developed technical capabilities into compelling, market-ready service offerings that can be presented to clients.
 </li>
 <li>
 Collaborate with the sales and client engagement teams to articulate IT Co's technical value proposition, support pre-sales activities, and ensure successful service delivery to Axian Telecom's clusters and external clients.
 </li>
 </ul>
 
 
 Drive Pre-Sales Effectiveness and Solutioning
 
 
 <ul>
 <li>
 Lead and actively participate in pre-sales engagements, ensuring the technical capabilities of IT Co are effectively presented and tailored to client needs.
 </li>
 <li>
 Contribute significantly to flagship wins, ensure a balanced portfolio of opportunities across IT Co's diverse service offerings, and maximize the percentage of wins out of the total pipeline.
 </li>
 </ul>
 
 
 Ensure Delivery Excellence and Profitability
 
 
 <ul>
 <li>
 Oversee the strategic aspects of service delivery, ensuring that projects leveraging IT Co's capabilities are executed efficiently and meet client expectations.
 </li>
 <li>
 Drive the optimal utilization and profitability of billable resources across all service offerings, ensuring sustainable and financially healthy project delivery.
 </li>
 </ul>
 
 
 Ensure Innovation and Market Competitiveness
 
 
 <ul>
 <li>
 Monitor industry trends, technological advancements, and client needs across all IT Co's service domains to ensure offerings remain innovative and competitive.
 </li>
 <li>
 Champion continuous improvement and innovative approaches within IT Co's capability development and service delivery models.
 </li>
 </ul>
 
 
 
 
 
 
 LEVEL OF EDUCATION:
 
 
 
 <ul>
 <li>
 Master's degree in Computer Science, Engineering, Information Systems, Business Administration (with a strong IT/Digital focus)
 </li>
 </ul>
 
 
 
 
 
 LEVEL OF EXPERIENCE:
 
 
 <ul>
 <li>
 More than 15 years of progressive experience in the IT/Telecom industry, with at least 8-10 years in senior leadership roles directly managing technical strategy, innovation, solution architecture, or product development within an IT service provider.
 </li>
 <li>
 Demonstrable experience in leading and building high-performing, multi-disciplinary technical teams (e.g., data scientists, data engineers, enterprise architects, digital experience designers).
 </li>
 <li>
 Proven track record in successful pre-sales activities, including solution design, value proposition articulation, and winning significant "flagship" projects (e.g., projects in excess of $1 million or strategically critical initiatives).
 </li>
 <li>
 Significant experience in driving the profitability and utilization of billable resources within a service delivery context.
 </li>
 </ul>
 
 
 
 
 
 INTERPERSONAL SKILLS REQUIRED :
 
 
 <ul>
 <li>
 
 Spirit of Initiative &amp; Entrepreneurial Mindset
 
 : Proactively identifies opportunities, drives new ventures, and champions innovative solutions with a strong bias for action.
 </li>
 <li>
 
 Creative and Innovative
 
 : Ability to conceptualize novel approaches to IT service delivery, problem-solving, and capability development, challenging existing norms to deliver unique value.
 </li>
 <li>
 
 Data-Driven &amp; ROI-Driven
 
 : Makes strategic decisions based on robust data analysis, clearly linking initiatives to measurable business outcomes and return on investment.
 </li>
 <li>
 
 Focused on Results
 
 : Possesses a strong orientation towards achieving tangible business outcomes, measured by pre-sales wins, resource profitability, and capability maturity.
 </li>
 <li>
 
 Change Management Expertise
 
 : Skilled in leading organizational change, influencing stakeholders across all levels, and fostering adoption of new strategies and processes within a dynamic environment.
 </li>
 <li>
 
 Excellent Communication Skills
 
 : Exceptional ability to articulate complex technical concepts and strategic visions clearly and persuasively to diverse audiences (C-suite, technical teams, clients, partners).
 </li>
 <li>
 
 Ability to Work with Diverse and Multicultural Teams
 
 : Fosters an inclusive environment, leverages global talent, and collaborates effectively across different cultural backgrounds, especially relevant in a pan-African/Middle East context.
 </li>
 </ul>
 
 
 
 
 
 SPECIAL REQUIREMENTS:
 
 
 
 
 
 <ul>
 <li>
 
 Computer tools :
 
 </li>
 <li>
 
 Enterprise Architecture Frameworks
 
 : Practical knowledge of the value of TOGAF, Zachman, or similar.
 </li>
 <li>
 
 Cloud Platforms
 
 : Strong understanding of AWS, Azure, GCP principles and services.
 </li>
 <li>
 
 Data &amp; AI Ecosystems
 
 : High level strategic understanding of modern data platforms, big data technologies, ML frameworks (TensorFlow, PyTorch), and MLOps.
 </li>
 <li>
 
 BI &amp; Analytics Tools
 
 : Familiarity with leading BI platforms (e.g., Tableau, Power BI) and advanced analytics.
 </li>
 <li>
 
 Digital Experience Technologies
 
 : Awareness of UX/UI principles, design systems, and digital product management tools.
 </li>
 <li>
 
 Solution Architecture &amp; Design Patterns
 
 : Expertise in designing scalable, secure, and resilient enterprise solutions.
 </li>
 <li>
 
 Project Management Methodologies
 
 : Strong understanding of Agile, Scrum, Kanban, and Waterfall.
 </li>
 <li>
 
 CRM/ERP Systems
 
 : General understanding of core business system functionality and integration and their value on being able to effectively run a profiitable business unit in an IT Services environment.
 </li>
 <li>
 
 Pre-sales/Solutioning Tools
 
 : Familiarity with tools for proposal generation, presentation, and technical demonstration.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Language skills :
 
 </li>
 <li>
 
 Essential
 
 : Fluent in English (written and verbal).
 </li>
 <li>
 
 Desirable
 
 : French is a significant plus, given the potential geographical footprint and the current sample's indication.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Others :
 
 </li>
 <li>
 
 Deep Knowledge of the Middle East and Africa Ecosystem
 
 : Understanding of regional market dynamics, regulatory landscapes, and cultural nuances in the telecom and IT sectors.
 </li>
 <li>
 
 Very High Availability and Geographical Mobility
 
 : Willingness and ability to travel extensively across different clusters and international locations as required by the business needs and client engagements.
 </li>
 <li>
 
 Leadership of Complex Technical Programs/Projects
 
 : Proven ability to lead strategic initiatives with significant budget implications and cross-functional dependencies, potentially exceeding $50 million in strategic value or investment. This demonstrates the ability to operate at a C-level strategic execution capacity.
 </li>
 </ul>
 
 
</div>

Chief Strategy and Innovation Officer

Explore 497+ Customer relationship officer senior officer in Cairo this October. Find roles across top companies and apply now to boost your career.