customer service representative Jobs in Karachi

customer service representative

email marketing specialist Jobs in Karachi

email marketing specialist

associate customer advocate Jobs in Karachi

associate customer advocate

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customer experience associate Jobs in Karachi

customer experience associate

customer retention specialist

AAA Digital Media

Job Overview: We are seeking a proactive and results-oriented Sales Retention Specialist to strengthen customer relationships and implement effective retention strategies. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to identify opportunities for increasing customer satisfaction and engagement. KeyResponsibilities:Engage with customers to understand their needs and enhance satisfaction. Develop and execute retention strategies to minimize churn. Provide tailored solutions to address customer concerns and foster loyalty. Manage inquiries and resolve issues with professionalism and efficiency. Identify upselling and cross-selling opportunities to drive revenue growth. Maintain accurate customer records and analyse retention trends.Qualifications:Proven experience in sales, customer service, or retention-focused roles. Strong interpersonal, communication, and negotiation skills. Ability to build lasting customer relationships and problem-solve effectively. Self-motivated with the ability to work independently and collaboratively.What We Offer:Competitive salary with performance-based incentives. Flexible work arrangements. Career advancement opportunities. Comprehensive training and professional development.Job Type: Full-timePay: From Rs35,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>Sales: 1 year (Preferred)</li></ul>Work Location: In person

Call Centre Agent

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Retention Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our product &amp; services. Your role involves direct interaction with customers to resolve issues, retain clients, sales &amp; enhance over all satisfaction within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Retention &amp; Upgrades: Utilize strategic retention techniques to transform cancellation requests into opportunities for customer upgrades and savings. Manage to reduce customer churn and enhance customer retention effectively.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills.</li><li>A-Levels / O-Levels are also encourage to apply</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth along with employee satisfaction.</li><li>Timings: Afternoon shift starting from 01:00PM - 09:30PM | 02:00 PM - 10:30 PM | 03:00 PM - 11:30 PM) with alternate weekends off.</li><li>Annual Bonus, Anniversary Bonus, Retention Bonus, Punctuality Bonus, Weekday Allowance, Birthday Allowance, KPI based rewards along with several other fringe benefits.</li><li>Office location: PECHS, Block-6, Shahra-e-Faisal, Karachi.</li></ul>Job Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Rate your English Communication on a scale of 01 - 05 (1 would be the lowest &amp; 5 would be the highest)</li></ul>Experience:<ul><li>International Call Centre: 2 years (Required)</li></ul>Work Location: In person

Customer Retentions Specialist

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Retention Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Retention &amp; Upgrades: Utilize strategic retention techniques to transform cancellation requests into opportunities for customer upgrades and savings. Manage to reduce customer churn and enhance customer retention effectively.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Birthday Allowance, Weekday Allowance, Punctuality along with several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least couple of years experience in similar capacitySalary: PKR 150,000 per month | Incentives base model |Location: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Rate your English Communication on a scale of 01 - 05 (1 would be the lowest &amp; 5 would be the highest)</li></ul>Experience:<ul><li>International Call Centre: 1 year (Preferred)</li></ul>Work Location: In person

International Customer Services Specialist (Retentions)

Icon Global Pvt. Ltd

ICON Global (Pvt.) Ltd. is hiring a Customer Retention Executive who will be responsible for strengthening long-term customer relationships, reducing churn, and ensuring client satisfaction.Key Responsibilities:<ul><li>Build and maintain strong relationships with existing clients to encourage repeat business and customer loyalty.</li><li>Handle customer queries and complaints across phone, email, and chat with professionalism and empathy.</li><li>Analyse customer behaviour to identify potential churn risks and implement strategies to retain them.</li><li>Up sell and cross-sell products/services to maximise customer value.Maintain accurate customer records in CRM (Zoho CRM experience preferred).</li><li>Collaborate with internal departments (Sales, Marketing, Accounts &amp; Logistics) to resolve customer issues and improve service delivery.</li><li>Track retention metrics and prepare regular reports on customer satisfaction, loyalty, and feedback.</li></ul>Job Requirements:<ul><li>Bachelor&rsquo;s/Master&rsquo;s degree in Marketing, Business Administration, or a related field.</li><li>Minimum 2 years of experience in customer retention, client relations, or customer service.</li><li>Strong communication, negotiation, and problem-solving skills.</li><li>Familiarity with CRM systems (Zoho CRM experience will be a plus).</li><li>Strong sales acumen and customer-focused mindset.</li></ul>Location: DHA Phase 2 Extension, KarachiTimings: 5 PM - 2 AM (Monday - Friday)Job Type: Full-timeWork Location: In person

Customer Retention Executive

ICON Global (Pvt.) Ltd. is seeking a Customer Retention Executive to play a key role in nurturing client relationships, improving satisfaction levels, and ensuring long-term loyalty.Role OverviewAs part of our team, you will be the primary point of contact for existing customers, focused on creating positive experiences, resolving concerns, and uncovering opportunities for growth. Your efforts will directly contribute to reducing customer churn and maximizing client value.Responsibilities<ul><li>Foster lasting relationships with current clients to strengthen loyalty and encourage repeat business.</li><li>Respond to customer concerns and inquiries across phone, email, and chat with empathy and professionalism.</li><li>Identify at-risk customers through behavioural insights and implement tailored retention strategies.</li><li>Promote additional products and services through upselling and cross-selling initiatives.</li><li>Maintain up-to-date and accurate records in CRM systems (Zoho CRM experience is advantageous).</li><li>Work closely with Sales, Marketing, Accounts, and Logistics teams to resolve issues and enhance customer experiences.</li><li>Track retention KPIs and prepare reports highlighting customer satisfaction, feedback, and loyalty trends.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, or a related discipline.</li><li>2+ years of proven experience in customer retention, client management, or customer service.</li><li>Strong interpersonal, negotiation, and conflict-resolution skills.</li><li>Proficiency with CRM tools (Zoho CRM preferred).</li><li>A sales-driven mindset with a strong focus on customer needs.</li></ul>Timings: 8 PM - 5 AM (Monday - Friday)Job Type: Full-timeWork Location: In person

Customer Retention Executive (Night Shift)

SolsPro

Ossols Private Limited. is looking for a talented Email Marketing Specialist with 2+ years of experience to design and execute impactful campaigns. You&rsquo;ll work closely with our cross functional teams to turn data into conversions and drive customer retention.What You&rsquo;ll Do:&#10004; Build and run targeted email campaigns.&#10004; Craft engaging content &amp; design branded templates.&#10004;Segment lists and personalize outreach.&#10004; Optimize performance through A/B testing &amp; analytics.&#10004; Ensure compliance with best practices &amp; regulations.&#10004; Collaborate across teams to achieve business goals.What We&rsquo;re Looking For:&#10004; 2+ years of proven email marketing experience.&#10004; Skilled in tools like Mailchimp, HubSpot, etc.&#10004; Strong copywriting &amp; analytical skills.&#10004; Organized, detail-oriented, and proactive.Location: PECHS Block-2, Karachi | Night Shift (9 PM &ndash; 6 AM)Ready to create campaigns that convert?#emailmarketing #marketing #targetedmarketingJob Type: Full-timePay: Up to Rs130,000.00 per monthApplication Question(s):<ul><li>are you available to work on-site in night shift?</li></ul>Experience:<ul><li>Email Marketing: 2 years (Required)</li></ul>Work Location: In person

Email Marketing Specialist

ABS INTERNATIONAL

Job Title: International Customer Support Specialist - Night Shift | BPO Career | KarachiLocation: Block 13C Area, Karachi, Pakistan (On-Site Position)Job Type: Full-timeCompensation Package: PKR 40,000 - PKR 45,000 Base + Performance Bonuses + Allowances = Total PKR 63,000 - PKR 78,000+ Monthly PotentialSchedule: Monday to Saturday<ul><li>Shift Option 1: 6:00 PM - 2:00 AM PKT</li><li>Shift Option 2: 8:00 PM - 4:00 AM PKT</li></ul>Introduction Paragraph: ABS International invites motivated customer service professionals to launch their international career as an International Customer Support Specialist at our Karachi facility. We're seeking communication experts passionate about delivering exceptional customer experiences to global clients. This role offers industry-leading compensation, substantial career advancement opportunities, and comprehensive skills development in the expanding international BPO industry. Join our supportive team environment and transform your customer service talent into a rewarding career path with global impact.Key Responsibilities:<ul><li>Resolve complex customer inquiries through phone-based support for international clients</li><li>Build and maintain strong customer relationships to enhance retention and satisfaction</li><li>Collaborate with internal teams to implement effective solution strategies</li><li>Maintain accurate CRM documentation with 90%+ accuracy compliance standards</li><li>Achieve and exceed performance metrics to maximize monthly incentive earnings</li><li>Develop comprehensive product knowledge to provide exceptional service experiences</li></ul>Requirements:<ul><li>1+ years of international customer service experience (BPO/call center background preferred)</li><li>Professional English communication skills (verbal and written) at C1 level or equivalent</li><li>Proven ability to resolve customer issues effectively and efficiently</li><li>Availability for night shift schedules (multiple options available)</li><li>CRM proficiency (Salesforce or Zendesk experience ideal)</li><li>Strong problem-solving, multitasking, and communication abilities</li><li>Technical aptitude and willingness to learn new systems and processes</li></ul>Compensation &amp; Benefits:<ul><li>Base Salary: PKR 40,000 - PKR 45,000 per month</li><li>Performance Bonuses: PKR 20,000 - PKR 30,000+ monthly based on achievable metrics</li><li>Attendance Incentive: Additional PKR 3,000 monthly punctuality bonus</li><li>Total Monthly Earnings: PKR 63,000 - PKR 78,000+ (based on performance)</li><li>Health Insurance: Comprehensive medical coverage for employees</li><li>Financial Wellness: Salary advance program for emergency needs</li><li>Career Investment: Paid certification programs and skill development workshops</li><li>Professional Development: Ongoing training and career advancement opportunities</li></ul>Why Join ABS International?:<ul><li>Industry-Leading Earnings: Total compensation package ranks in top 15% for customer service roles in Karachi</li><li>Career Growth Path: 75% of leadership roles filled internally through our promotion program</li><li>Professional Development: Monthly training sessions and paid certification programs</li><li>Supportive Environment: Modern facility with focus on employee well-being and safety</li><li>Flexible Scheduling: Multiple shift options with predictable earnings and work-life balance</li><li>Global Experience: Build international business skills valued across industries</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

International Customer Support Specialist - Night Shift (BPO Experience)

Explore 1000+ Customer retention specialist in Karachi this September. Find roles across top companies and apply now to boost your career.