sales consultant

customer service manager

customer service

commercial sales manager - egypt Jobs in Cairo

commercial sales manager - egypt

customer care associate

customer sales service manager

51Talk Headquarters

<div>
 
 
 About the role:
 
 ( Work on-site role as a Customer service (Telemarketing) manager, Must have tele-customer service or telesales working experience, at least 5 years management experience, English can use as working language, manage around 20 - 50 people)
 
 
 be well-versed in communicating with customers over the phone, and be willing to make calls to clients during the training period.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
 </li>
 <li>
 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
 </li>
 <li>
 Conduct calls to prospective customers to promote and sell our products and services.
 </li>
 <li>
 Handle customers&lsquo; inquiries and convert them into sales opportunities.
 </li>
 <li>
 Understand customer needs and requirements to provide appropriate solutions .
 </li>
 <li>
 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experiences as a customer service manager or in a similar supervisory role.
 </li>
 <li>
 Strong understanding of customer relationship and sales management.
 </li>
 <li>
 Ability to motivate and drive a team to achieve targets.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Customer Service Manager

Smart Gym

<div>
 
 
 Since 2003, Smart Gym has been a leading brand name in the Fitness Industry. With over 22 years of success, We've built a solid reputation through dedication, consistency and premium service delivery. We proudly operate 10 branches across Nasr City, Heliopolis, Sheraton &amp; New Cairo, serving thousands of loyal members every day.
 
 
 
 
 
 
 We&rsquo;re currently seeking an experienced
 
 Customer Service Manager
 
 to lead and develop our customer service team, ensuring the highest level of satisfaction and service excellence across all customer touchpoints. This role requires a hands-on leader with strong communication, problem-solving, and people management skills.&nbsp;
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 - Supervise and support the daily operations of the customer service team.
 
 
 - Set performance goals and KPIs for team members and monitor results.
 
 
 - Handle escalated customer issues with professionalism and efficiency.
 
 
 - Train, mentor, and motivate the team to deliver exceptional service.
 
 
 - Develop and implement customer service policies and procedures.
 
 
 - Collaborate with other departments (sales, operations, etc.) to ensure a seamless customer experience.
 
 
 - Analyze customer feedback and complaints to improve service quality.
 
 
 - Prepare and present regular reports on service performance to management.&nbsp;
 
 
 
 
 
 
 Requirements:
 
 
 
 - Bachelor&rsquo;s degree in Business Administration or a related field.
 
 
 - 3-5 years of experience as a Customer Service Manager.
 
 
 - Strong leadership, communication, and interpersonal skills.
 
 
 - Experience in handling complaints and conflict resolution.
 
 
 - Ability to work under pressure and manage a team effectively.&nbsp;
 
 
 
 
 
 
 What We Offer:
 
 
 
 - Competitive salary + performance-based bonuses.
 
 
 - Medical &amp; social insurance.
 
 
 - Free Gym Membership&nbsp;
 
 
 - Growth opportunities within a fast-expanding company.
 
 
 - A supportive and dynamic work environment.&nbsp;
 
 
 
 
 
 
 If you're passionate about making an impact, growing your career and being part of a well-established yet forward-thinking company, then Smart Gym is the place for you.
 
 
 
 
 
 
 
 
 ﻿
 
 You can also apply by sending your CV through email Hr.manager@smartgym4all.com
 
 
</div>

<div>
 
 
 
 About Us
 
 
 
 
 51Talk is a leading international EdTech company known for providing top-quality English language education. We are a dynamic organization with a solid global presence dedicated to making English learning accessible and enjoyable. With a team of over 30,000 dedicated employees and more than 15 branches worldwide, we are committed to delivering exceptional educational experiences. You will be essential in leading our customer service function, drive service excellence, and ensure outstanding customer experiences.
 
 
 
 
 
 
 Job Title:
 
 Customer Service Manager
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage multiple customer service teams through their Team Leads to achieve service excellence and retention targets.
 </li>
 <li>
 Define customer care strategies and implement operational frameworks that align with business objectives.
 </li>
 <li>
 Oversee service performance metrics (response rate, resolution time, customer satisfaction, retention) and provide coaching to Team Leads.
 </li>
 <li>
 Collaborate with cross-functional teams (Academic, Sales, Product) to optimize the student experience and drive continuous improvement.
 </li>
 <li>
 Handle escalated issues and deliver sustainable solutions for high-impact cases.
 </li>
 <li>
 Develop and maintain SOPs, service standards, and knowledge bases to ensure consistency and scalability.
 </li>
 <li>
 Drive adoption of tools and technologies (CRM, analytics dashboards, automation/AI tools) to improve efficiency.
 </li>
 <li>
 Generate and present service performance reports with actionable insights to senior management.
 </li>
 <li>
 Build a strong service culture that emphasizes accountability, collaboration, and continuous learning.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Minimum 5 years of experience in customer service or education-related fields, with at least 3 years in a managerial role leading teams and supervisors.
 </li>
 <li>
 Strong leadership, communication, and problem-solving skills with the ability to influence cross-functional stakeholders.
 </li>
 <li>
 Proven success in driving customer experience improvements and achieving service performance targets.
 </li>
 <li>
 Familiarity with CRM systems, reporting dashboards and service automation tools.
 </li>
 <li>
 Customer-oriented mindset with a passion of education and team development.
 </li>
 <li>
 Proficiency in both English and Arabic languages.
 </li>
 <li>
 Bachelor's Degree and above in relevant field.
 </li>
 </ul>
</div>

<div>
 
 
 About the role:
 
 ( Work on-site role as a Customer service (Telemarketing) manager, Must have tele-customer service or telesales working experience, at least 5 years management experience, English can use as working language, manage around 20 - 50 people)
 
 
 be well-versed in communicating with customers over the phone, and be willing to make calls to clients during the training period.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
 </li>
 <li>
 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
 </li>
 <li>
 Conduct calls to prospective customers to promote and sell our products and services.
 </li>
 <li>
 Handle customers&lsquo; inquiries and convert them into sales opportunities.
 </li>
 <li>
 Understand customer needs and requirements to provide appropriate solutions .
 </li>
 <li>
 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experiences as a customer service manager or in a similar supervisory role.
 </li>
 <li>
 Strong understanding of customer relationship and sales management.
 </li>
 <li>
 Ability to motivate and drive a team to achieve targets.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
 
 
 
 
 51 Talk is a leading online English education company founded in 2011. In 2016, we became the first Chinese online education company to be listed on the New York Stock Exchange. For over 14 years, we've focused on providing personalized, high-quality English learning experiences. As a global leader in 1-on-1 online instruction with international teachers, we believe in combining language knowledge with practical communication skills.
 
 
 Our courses are trusted by learners across 50+countries, helping students gain the confidence to connect with the world. With a team of over 3000 employees，more than 25000 foreign teachers, more than 15 branches worldwide, we are committed to delivering exceptional educational experiences. We have offices in Jordan, Egypt, Turkey, and Saudi Arabia, Asia countries. You will be essential in manage good talent and contributing to our company&rsquo;s growth in Egypt.
 
</div>

Customer Service manager

<div>
 
 
 About 51Talk:
 
 
 
 51Talk is a leading global online English education platform, connecting learners with professional teachers through interactive one-on-one classes. With a mission to make quality English learning accessible and affordable, 51Talk empowers students worldwide to improve their language skills for education, career, and personal growth.Make outbound calls to potential and existing customers to promote and sell our products and sevices.
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Lead and coach a team of advisors to ensure consistent delivery of high-quality service.
 </li>
 <li>
 Monitor team performance and provide regular feedback to support skill development and continuous improvement.
 </li>
 <li>
 Oversee the implementation of SOPs and ensure service standards are met or exceeded.
 </li>
 <li>
 Analyze student progress and teaching quality data to identify trends, address issues, and optimize learning outcomes.
 </li>
 <li>
 Handle escalated cases and guide the team in delivering effective solutions and maintaining high customer satisfaction.
 </li>
 <li>
 Coordinate with cross-functional teams (e.g., Academic, Sales) to support business goals and student success.
 </li>
 <li>
 Prepare performance reports and propose service enhancements based on data and frontline insights.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above.
 </li>
 <li>
 At least 3 years of experience in customer service or education-related roles, with 1 year in a leadership or supervisory position.
 </li>
 <li>
 Professional proficiency in English in both writing and speaking.
 </li>
 <li>
 Strong leadership, communication, and problem-solving skills.
 </li>
 <li>
 Customer-focused mindset with a passion for education and team development.
 </li>
 </ul>
 
 
</div>

Customer Service Team Manager

Siemens

<div>
 
 Title:
 
 Senior Service Sales Engineer
 
 
 
 Location:
 
 Cairo. Egypt
 
 
 
 Introduction:
 
 
 
 Siemens strongly believes in the value of a Digital Portfolio; hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant&rsquo;s intuitive buildings which are comfortable, safe, secure and energy efficient.
 
 
 Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.
 
 
 Join our Smart Infrastructure as our new Senior Services Sales Engineer and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.
 
 
 
 Your Role &ndash; International, Challenging, and Future-Oriented
 
 
 
 We are seeking a dynamic and results-oriented Senior Service Sales Engineer to join our team. In this role, you will leverage your technical expertise and sales skills to support the sales process of our portfolio (products/services). You will work closely with customers to understand their needs, demonstrate the value of our solutions, and address any technical concerns.
 
 
 
 Your Role &ndash; Challenging and Future-Oriented
 
 
 
 <ul>
 <li>
 In collaboration with the Service Sales Manager &amp; top management implement Service sales strategy. Penetrate Installed Base, promote various upgrade, retrofit and value-added solutions to the benefit of the customer.
 </li>
 <li>
 Generate Service sales lead and develop new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios.
 </li>
 <li>
 Establish long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote SIEMENS Service Portfolio.
 </li>
 <li>
 Proactively prepare monthly sales forecast and sales planning. Produce the required documentation and support material required. Provide all inputs needed to prepare tenders.
 </li>
 <li>
 You sell the service product portfolio, prepare sales proposals and tenders, prepare service offerings, communicate contract details, and manage the administrative sales process.
 </li>
 <li>
 You act as a marketer and salesperson during marketing activities, translating customer needs into relevant service offerings and solutions.
 </li>
 <li>
 You contribute to risk assessments, ensure technical reliability, safety, and cost-effective solutions, and comply with health and safety directives.
 </li>
 <li>
 Understand customer needs and align product offerings with their requirements.
 </li>
 <li>
 Provide technical expertise and guidance throughout the sales process.
 </li>
 <li>
 Develop and maintain strong customer relationships to enhance satisfaction and loyalty.
 </li>
 <li>
 Conduct site &amp; customer visits and prepare site visit reports.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills &ndash; Digital And Solid
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or master&rsquo;s degree in electrical Engineering from a reputable university or college.
 </li>
 <li>
 We are looking for 5+ years of service sales experience ideally in similar capacity.
 </li>
 <li>
 Proven experience and exposure to industries such as O&amp;G, chemical, metals and mining.
 </li>
 <li>
 Solid practical experience in presenting technical products and services to customers.
 </li>
 <li>
 Strong problem-solving and analytical skills to identify customer needs and propose solutions.
 </li>
 <li>
 Experience in Technical Sales in a team set-up is big plus. Proactivity and a customer-oriented mindset are needed.
 </li>
 <li>
 Excellent interpersonal communication &amp; presentation skills.
 
 
 </li>
 </ul>
 
 Preferred (Not Mandatory, But a Plus):
 
 
 
 Candidates with experience in the area of industry and customer preferences with familiarity sales management tools will be given extra consideration.
 
 
 
 What else do you need to know?
 
 
 
 As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant that benefits society and human progress. We give you the chance to create a difference.
 
 
 Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at www.siemens.com
 
 
 At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality. Find out more about the Digital world of Siemens here:
 
 
 We are looking forward to receiving your online application.
 
 
 Please note: Only complete applications can be considered in the selection process.
</div>

Senior Service Sales Engineer @Siemens Egypt

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
 </li>
 <li>
 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
 </li>
 <li>
 Conduct calls to prospective customers to promote and sell our products and services.
 </li>
 <li>
 Handle customers&lsquo; inquiries and convert them into sales opportunities.
 </li>
 <li>
 Understand customer needs and requirements to provide appropriate solutions .
 </li>
 <li>
 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experiences as a customer service manager or in a similar supervisory role.
 </li>
 <li>
 Strong understanding of customer relationship and sales management.
 </li>
 <li>
 Ability to motivate and drive a team to achieve targets.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Customer Service Team Lead

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974 customer sales service manager jobs IN Cairo

Customer Service Manager

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Customer Service manager

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Senior Service Sales Engineer @Siemens Egypt

Customer Service Team Lead