customer service manager

sales manager

sales supervisor

account manager

senior sales consultant

customer service agent

Pargo

<div>
 
 
 Pargo launched operations in Egypt and is looking for a strong Customer Experience Agent to enthusiastically handle inbound and outbound queries related to Pargo&rsquo;s Click &amp; Collect and Returns products. You'll be part of the Marketing team that ensures a seamless parcel delivery process for our clients. You will identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer service and brand awareness. Communicate closely with clients to achieve a high return on end-user selection of Pargo&rsquo;s products.
 
 
 
 We are looking for an enthusiastic and dedicated customer experience agent to support Pargo customers to ensure a positive experience. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer service.
 
 
 
 Scope of the Role
 
 
 To ensure success as a customer experience agent, you should exhibit in-depth knowledge of customer engagement channels and experience. A customer experience agent will be someone whose expertise results in excellent customer relationship management and a positive brand image.
 
 
 
 Duties and Responsibilities:
 
 
 
 <ul>
 <li>
 
 Tracking customer experiences across online and offline channels, devices, and touchpoints.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Identifying customer needs and taking proactive steps to maintain positive experiences.
 
 
 </li>
 <li>
 
 Record customer interactions accurately, documenting inquiries and resolutions.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Respond to customer inquiries via phone, email in a timely, professional manner and with empathy
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Troubleshoot and resolve customer issues, escalating complex problems when necessary.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Performing service tests, evaluating after-sales and support services, and contributing to improvements.
 
 
 </li>
 <li>
 
 Provide feedback on common customer concerns and contribute to continuous improvement efforts.
 
 
 </li>
 <li>
 
 Support the stakeholder by providing insights into customer needs and experiences.
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 
 
 
 
 The experience and skills we believe you will require to be successful in this role:
 
 
 
 
 
 <ul>
 <li>
 
 At least 2 years' experience as a customer experience specialist, or a similar customer support role.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Extensive experience in gathering and interpreting customer experience information.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Solid knowledge of online customer engagement platforms and channels.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Proficiency in MS Office, as well as CX and CRM software.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Exceptional interpersonal skills and a client-centered approach.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Great organizational and time management abilities.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Superb communication, collaboration, and problem-solving skills.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 A bachelor's degree would be advantageous
 
 
 
 </li>
 </ul>
 
 The type of person we believe will be successful in this role:
 
 
 
 <ul>
 <li>
 
 Customer Centric
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Active Listener, emotionally intelligent &amp; had great communication skills
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Technical knowledge
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Adaptable and agile with an open mindset
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Action-oriented and an exceptional executor
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Energized by working in a fast-paced and constantly changing environment
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Excellent verbal and written communication and presentation skills, plus the ability to clearly articulate and express complex and sometimes situational issues to a wide variety of people and groups at any level
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 An empathetic, optimistic outlook and able to see opportunities within challenges
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Enthusiastic, collaborative, and not afraid to take risks.
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 Based in Cairo
 
 
 </li>
 </ul>
 
 
 
 
 Our Approach
 
 
 
 
 Our vision is to create access for anybody in Africa. Our approach to achieving this is to:
 
 
 <ul>
 <li>
 
 Take action
 
 
 </li>
 <li>
 
 Execute exceptionally
 
 
 </li>
 <li>
 
 Embrace change
 
 
 </li>
 <li>
 
 Be transparent
 
 
 </li>
 <li>
 
 Prioritise our customers and lastly and most importantly
 
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 
 
 <ul>
 <li>
 We have a great young team of hard-working colleagues who enjoy the following benefits
 
 </li>
 <li>
 Valuable learning opportunities from seasoned professionals with an entrepreneurial spirit
 
 </li>
 <li>
 Insight into the running of a high-growth, innovative start-up
 
 </li>
 <li>
 Competitive remuneration
 
 </li>
 <li>
 Encouragement of own initiatives
 
 </li>
 <li>
 Space for self-growth
 
 </li>
 <li>
 Enrolment into personal training programmes
 
 </li>
 </ul>
 
 
 At Pargo,
 
 you&rsquo;ll join a team of bold innovators reshaping logistics. We empower relentless problem-solvers to own their work, tackle tough challenges, and build a career with impact. You&rsquo;ll thrive in a fast-paced, high-performance culture that rewards initiative, collaboration, and results. With a competitive base salary (no commission) and benefits, plus unmatched purpose and momentum, Pargo is where you&rsquo;ll shape the future of last-mile delivery, and your own path to leadership.
 
 
 
 Ready to take charge and make a difference? Join Pargo and become the relentless trailblazer our clients and team need.
 
 
 
 
</div>

Customer Experience Agent

Concentrix

<div>
 Job Title:
 
 
 Customer Service - Travel Vacancies
 
 
 
 Job Description
 
 
 
 Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support Representative at Concentrix!
 
 
 Advisor I, Travel position will deliver high-touch customer care to travelers embarking on worldwide travel, finding solutions for flights, hotels, car rentals, and beyond for their trips.
 
 
 In this role, you will be:
 
 
 <ul>
 <li>
 The first point of contact for customers, providing exceptional service across phone, email, and chat. Answer questions, address concerns, and guide them through the booking process with patience and a smile.
 </li>
 <li>
 A problem-solver extraordinaire, tackling last-minute changes and unexpected hiccups with grace and resourcefulness. Ensure smooth sailing (or smooth flying!) throughout their journey.
 </li>
 <li>
 A travel knowledge bank, offering expert advice on destinations, attractions, local customs, and hidden gems. You'll be their go-to guide for everything travel!
 </li>
 <li>
 A brand ambassador, building lasting relationships with customers and turning them into lifelong travel enthusiasts. Exceed expectations and make every interaction a delight.
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer.
 </li>
 <li>
 Clarify customer requirements; probe for understanding, and use tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Track, document, and retrieve information in the call tracking database.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Basic computer navigation skills and PC Knowledge.
 </li>
 <li>
 Ability to work as a team member, as well as independently.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 </li>
 <li>
 Proficient in travel booking platforms and industry software.
 </li>
 <li>
 A passionate traveler with a thirst for exploring new destinations and cultures.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Location:
 
 
 EGY Cairo - Building F16
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1460807
 
</div>

Customer Service - Travel Vacancies

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 167011
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 نظرة عامة على الدور
 
 
 
 الإشراف وتقديم الدعم في مكتب المعلومات لمساعدة العملاء بطريقة ودودة ومهنية.
 
 
 
 Overview Of The Role
 
 
 
 To oversee and provide support at the Information Desk, assisting customers in a friendly and professional manner.
 
 
 
 ما ستفعله
 
 
 
 <ul>
 <li>
 الترحيب بالعملاء واستقبالهم عند وصولهم إلى المتجر.
 </li>
 <li>
 الرد على استفسارات العملاء وتقديم الإرشادات حول التسوق في إيكيا.
 </li>
 <li>
 التعامل مع الشكاوى الروتينية بسرعة وبأدب.
 </li>
 <li>
 تسجيل ملاحظات العملاء في نظام إدارة علاقات العملاء لبناء قاعدة بيانات للحلول المتكررة.
 </li>
 <li>
 ضمان معاملة العملاء باحترافية لتحقيق أقصى درجات الرضا.
 </li>
 <li>
 القيام بالإعلانات ونداء الأشخاص المطلوبين من قبل الزوار.
 </li>
 <li>
 حفظ أمتعة العملاء وتأمينها.
 </li>
 <li>
 توفير أدوات التسوق والكتالوجات للعملاء.
 </li>
 <li>
 تقديم الأكياس / العربات حسب الحاجة.
 </li>
 <li>
 الالتزام بالإجراءات والسياسات النظامية.
 </li>
 <li>
 تقديم اقتراحات تحسين مستمرة إلى مشرف العملاء.
 </li>
 <li>
 التواصل مع مدير المناوبة في حال وجود شكاوى تتطلب تدخل الإدارة.
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Greet and welcome customers upon arrival at the store.
 </li>
 <li>
 Answer customer inquiries and guide them on how to shop at IKEA.
 </li>
 <li>
 Handle routine customer complaints promptly and courteously.
 </li>
 <li>
 Log customer feedback into the CRM system to build a knowledge base of frequent inquiries and solutions.
 </li>
 <li>
 Ensure professional treatment of customers to maximize satisfaction.
 </li>
 <li>
 Make announcements and page requested visitors.
 </li>
 <li>
 Safely store customers&rsquo; bags and ensure security.
 </li>
 <li>
 Ensure availability of shopping tools and catalogues.
 </li>
 <li>
 Provide bags and trolleys as appropriate.
 </li>
 <li>
 Adhere to system policies and procedures.
 </li>
 <li>
 Provide continuous improvement suggestions to the Customer Senior.
 </li>
 <li>
 Communicate with the Duty Manager regarding complaints requiring management assistance.
 
 
 </li>
 </ul>
 
 ما ستحتاجه
 
 
 
 <ul>
 <li>
 خبرة لا تقل عن سنتين في خدمة العملاء أو استقبال.
 
 
 </li>
 </ul>
 
 What You Will Need
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in Customer Service or Reception.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 
 
 
 About Al-Futtaim IKEA
 
 
 
 GROWING TOGETHER...
 
 
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 
 
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>

Shopping Experience Assistant | IKEA | MOA

The Address Investments

<div>
 
 
 Company Description
 
 
 
 The Address Investments is a leading real estate company in Egypt and the Middle East, known for its dedication to fostering a healthy real estate market. The company prides itself on offering a variety of developments to match clients' budgets, turning real estate dreams and investments into reality. We are known for our high-quality service and unique client-focused approach, offering multiple project options to meet customer needs. Our team is recognized for its expertise and strong collaboration, ensuring clients feel comfortable and well-supported.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Sales Real Estate Agent based in Cairo. The Sales Real Estate Agent will be responsible for guiding clients through buying and selling properties, providing expert advice on market conditions, and ensuring the best deals tailored to clients' needs. Day-to-day tasks include meeting with clients, conducting property tours, negotiating contracts, and maintaining a comprehensive understanding of the local real estate market. Fresh graduates are welcome to apply and will receive comprehensive training and support.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 NO EXPERIENCE NEEDED
 </li>
 <li>
 Customer Service and Sales skills
 </li>
 <li>
 Knowledge of Real Estate and Real Property regulations
 </li>
 <li>
 Strong communication and negotiation skills
 </li>
 <li>
 Ability to work collaboratively in a team-oriented environment
 </li>
 <li>
 Prior experience in real estate is a plus but not required
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field is advantageous
 </li>
 </ul>
 
 Industry
 
</div>

Sales Consultant (Fresh)

TVD - Transport Vehicles Distribution

<div>
 
 Company Description
 
 
 
 TVD is an automotive organization specializing in light commercial trucks and buses, and the sole agent for JMC and FOTON in Egypt. We provide a comprehensive range of transportation options to meet the specific needs of individuals and organizations. Our mission is to facilitate growth through diverse vehicle models and exceptional service. Our core values include ambition, diligence, resilience, and team spirit, aiming to make a meaningful impact on the community we serve.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Retail Salesperson located in Cairo, Egypt. The Retail Salesperson will be responsible for day-to-day tasks such as assisting customers with vehicle selection, providing product knowledge, handling transactions, and delivering excellent customer service. The role requires maintaining a thorough understanding of our product line, meeting sales targets, and ensuring customer satisfaction.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Product Knowledge and familiarity with the automotive industry
 </li>
 <li>
 Experience in Retail Sales and achieving sales targets
 </li>
 <li>
 Strong Communication and Customer Service skills
 </li>
 <li>
 Proficiency in Sales techniques and customer engagement strategies
 </li>
 <li>
 Ability to work collaboratively in a team-oriented environment
 </li>
 <li>
 Previous experience in the automotive industry is beneficial
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field is preferred
 </li>
 </ul>
</div>

Retail Salesperson

Enpal Egypt

<div>
 
 Unternehmensbeschreibung
 
 
 
 Enpal ist ein schnell wachsendes Greentech-Unternehmen mit der Mission, nachhaltige Energie f&uuml;r alle zug&auml;nglich zu machen &ndash; einfach, digital und aus einer Hand. Wir bieten Solaranlagen, Speicher, Wallboxen und W&auml;rmel&ouml;sungen im Mietmodell und gestalten so die Energiewende aktiv mit. Unser kreatives Marketingteam entwickelt performanceorientierte Kampagnen, die begeistern und wirken &ndash; online wie offline. Dabei treffen Innovationsfreude, Gestaltungsfreiheit und Purpose aufeinander &ndash; und genau hier kommst du ins Spiel.
 
 
 
 Stellenbeschreibung
 
 
 
 <ul>
 <li>
 Kompetente Betreuung von Kundenanfragen und aktive L&ouml;sungsfindung
 </li>
 <li>
 Anwendung und Pflege unseres CRM- oder Ticketing-Systems (z. B. Airtable, Salesforce)
 </li>
 <li>
 Sicherstellung eines strukturierten und analytischen Ansatzes zur Probleml&ouml;sung
 </li>
 <li>
 Konfliktmanagement: Geschickter Umgang mit schwierigen Kunden, um Eskalationen zu vermeiden
 </li>
 <li>
 Anwendung relevanter Branchenkenntnisse zur Optimierung unserer Serviceprozesse
 
 
 
 </li>
 </ul>
 
 Qualifikationen
 
 
 
 <ul>
 <li>
 Technisches Verst&auml;ndnis, insbesondere im Bereich Microsoft Office
 </li>
 <li>
 Analytische Denkweise und strukturierte Arbeitsweise
 </li>
 <li>
 Erfahrung mit CRM- oder Ticketing-Systemen (Airtable, Salesforce o. &Auml;.)
 </li>
 <li>
 Belastbarkeit und diplomatisches Geschick im Umgang mit Kunden
 </li>
 <li>
 Idealerweise Kenntnisse spezifischer Branchenabl&auml;ufe und Vorschriften
 
 
 
 </li>
 </ul>
 
 Zus&auml;tzliche Informationen
 
 
 
 🌍
 
 Sinnvolle Arbeit
 
 &ndash; Unterst&uuml;tze die Energiewende aktiv mit
 
 
 🤝
 
 Teamgeist
 
 &ndash; Arbeite in einem unterst&uuml;tzenden und inklusiven Umfeld
 
 
 🚀
 
 Entwicklungschancen
 
 &ndash; Wachse mit uns in einem dynamischen Startup
 
 
 🏢
 
 Early-Stage Spirit
 
 &ndash; Gestalte unser neues B&uuml;ro in Kairo von Anfang an mit
 
 
 💶
 
 Profitiere von einer attraktiven Verg&uuml;tung
 
 &ndash; wir sch&auml;tzen deinen Einsatz und bieten ein &uuml;berdurchschnittliches Gehalt mit Entwicklungspotenzial
 
 
 Bereit, den Aufbau unseres neuen Customer Care Teams in Kairo mitzugestalten? Dann freuen wir uns auf deine Bewerbung! 🌞
</div>

Logistics Coordinator

Vezeeta

<div>
 
 
 Job Summary:
 
 
 
 Oversee the design, delivery, and continuous improvement of training and quality assurance programs for customer care agents, ensuring high performance against KPIs and service standards.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 New Hire &amp; Refresher Training
 </li>
 <li>
 Plan and deliver onboarding sessions for new customer care agents across call‑center operations.
 </li>
 <li>
 Develop practical refresher programs to address evolving needs and maintain high-performance standards.
 </li>
 <li>
 Create comprehensive training materials &ldquo;slides, guides, role-play scenarios&rdquo;.
 </li>
 <li>
 Regularly review and update Standard Operating Procedures to reflect best practices and system changes.
 </li>
 <li>
 Workforce Coaching &amp; Action Planning
 </li>
 <li>
 Collaborating with different teams to implement solutions and improvements
 </li>
 <li>
 Implement training action plans based on agent performance metrics (e.g. CSAT, AHT, quality scores).
 </li>
 <li>
 Track improvements and escalate underperformance issues effectively.
 </li>
 <li>
 Quality Monitoring &amp; Audit
 </li>
 <li>
 Monitor QA calls for agents and vendor teams; ensure consistency in evaluation.
 </li>
 <li>
 KPIs &amp; DSAT/Customer Feedback Management
 </li>
 <li>
 Analyze KPI trends (DSAT, quality, call metrics), share insights, and drive corrective training measures.
 </li>
 <li>
 Investigate DSAT/red-flagged calls, implement case-based coaching.
 </li>
 <li>
 Process Improvement &amp; Knowledge Management
 </li>
 <li>
 Use agent feedback and QA data to suggest process improvements.
 </li>
 <li>
 Enhance and maintain internal knowledge base to ensure up-to-date, accessible SOPs.
 </li>
 </ul>
 
 
 Required Experience &amp; Skills
 
 
 <ul>
 <li>
 Call Centre Excellence.
 </li>
 <li>
 Minimum 2 years of hands-on experience in call center environments as a trainer and quality analyst.
 </li>
 <li>
 Quality Assurance Acumen
 </li>
 <li>
 Proven track record in QA monitoring, scoring, and delivering feedback.
 </li>
 <li>
 Familiarity with COPC or similar call-quality standards is a plus.
 </li>
 <li>
 Strong Communication &amp; Training Design
 </li>
 <li>
 Excellent English proficiency, both spoken and written.
 </li>
 <li>
 Skilled at delivering engaging sessions and writing professional emails.
 </li>
 <li>
 Data-Driven &amp; Tech-Savvy.
 </li>
 <li>
 Solid experience with KPIs, using Excel and PowerPoint to report findings and track progress.
 </li>
 <li>
 Agile &amp; Collaboration-Oriented.
 </li>
 <li>
 Flexible mindset, able to thrive in a fast-paced environment.
 </li>
 <li>
 Experience working with external vendors and cross-functional teams.
 </li>
 </ul>
 
 
</div>

Training and quality specialist

Explore 486+ Customer service agent in Cairo this September. Find roles across top companies and apply now to boost your career.