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after sales supervisor

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Kasrawy Group Careers

<div>
 Position: After Sales Supervisor.
 
 
 Job Overview:
 
 
 We are currently seeking an experienced After Sales Supervisor to join our team in 6th of October City. The successful candidate will be responsible for overseeing the after-sales service department and ensuring that all customer inquiries and concerns are addressed promptly and efficiently. This is a full-time position with a competitive salary and benefits package.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and supervise the after-sales service department, including technicians and service advisors
 </li>
 <li>
 Ensure that all customer inquiries and concerns are addressed in a timely and satisfactory manner
 </li>
 <li>
 Monitor and maintain customer satisfaction levels through regular follow-up and feedback
 </li>
 <li>
 Coordinate with the sales team to ensure a smooth transition from sales to after-sales service for new customers
 </li>
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 Develop and implement strategies to increase after-sales service revenue and profitability
 </li>
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 Conduct regular training and performance evaluations for the after-sales team
 </li>
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 Collaborate with other departments to improve overall customer experience and satisfaction
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 Stay updated on industry trends and developments to continuously improve after-sales service processes and procedures
 </li>
 <li>
 Handle escalated customer complaints and provide appropriate solutions
 </li>
 <li>
 Prepare and analyze reports to track after-sales service performance and make recommendations for improvement.
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Automotive Engineering, or a related field
 </li>
 <li>
 Minimum of 2 years of experience in a similar role, preferably in the automotive industry
 </li>
 <li>
 Excellent leadership and communication skills
 </li>
 <li>
 Strong customer service orientation
 </li>
 <li>
 Knowledge of automotive service and repair processes
 </li>
 <li>
 Ability to work under pressure and handle multiple tasks simultaneously
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 <li>
 Proficient in MS Office and other relevant software applications
 
 </li>
 </ul>
</div>

After Sales Supervisor

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 176559
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 The General Supervisor &ndash; Admin is responsible for ensuring the disciplined execution of day-to-day administrative operations, including financial tracking, telecom governance, and consumption control, while maintaining high levels of accuracy, compliance, and operational continuity. The role also supports effective coordination across functions to ensure smooth service delivery and adherence to established policies and procedures.
 
 
 
 What you will do:
 
 
 
 <ul>
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 Monitor telecom accounts and SIM card allocations with monthly consumption verification
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 Track pantry consumables and conduct monthly trend analysis
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 Process telecom and consumables payments accurately and on time
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 Manage petty cash disbursement and monthly settlement reconciliation
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 Monitor parking subscriptions and monthly allocation tracking
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 Prepare expense reports and ensure secure handling of sensitive data
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 Manage shared admin email box and ensure unified communication
 
 
 </li>
 </ul>
 
 Required Skills to be successful:
 
 
 
 <ul>
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 4 &ndash;7 years of experience in administrative supervision or operational coordination
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 Experience handling financial tracking and vendor-related processes
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 Exposure to reporting and reconciliation activities
 
 
 </li>
 </ul>
 
 What equips you for the role:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or Diploma in Business Administration or related field
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 Knowledge of expense tracking and petty cash processes
 </li>
 <li>
 Basic understanding of compliance and documentation control
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 <li>
 Familiarity with telecom and vendor account monitoring
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
</div>

General Supervisor - Admin | Real Estate | Shared Services

Air Arabia

<div>
 
 Job Purpose
 
 
 
 The Sales Manager at Air Arabia plays a crucial role in driving the airline's revenue growth by overseeing and managing the sales team's activities. This position is responsible for developing sales strategies, identifying new business opportunities, and nurturing relationships with key partners and clients. The Sales Manager works closely with the Commercial Manager and other departments to achieve sales targets and ensure the airline's market presence remains strong.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Develop and implement effective sales strategies to achieve revenue targets and expand Air Arabia's market share.
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 Lead, train, and motivate the sales team to achieve their individual and collective sales goals.
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 Identify and explore new sales opportunities in existing and emerging markets.
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 Establish and maintain strong relationships with travel agencies, corporate clients, GSAs, and other potential sales channels to drive bookings and sales.
 </li>
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 Monitor sales performance and KPIs, providing regular reports and analysis to the management team.
 </li>
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 Collaborate with the Marketing department to design and execute sales campaigns and promotions effectively.
 </li>
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 Stay updated on industry trends, customer preferences, and competitor activities to adapt strategies accordingly.
 </li>
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 Participate in industry events, trade shows, and conferences to promote Air Arabia's products and services.
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 Work with the Commercial Manager to optimize fare structures and pricing strategies.
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 Handle negotiations and contracts with partners, ensuring mutually beneficial agreements.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 <ul>
 <li>
 Ensure compliance with company policies and industry regulations in all sales-related activities.
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 Act as a brand ambassador, promoting Air Arabia's values and customer-centric approach.
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 Create a conducive working environment to build and sustain a performance driven, engaged, and committed team.
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 Manages performance of direct reports through objective setting, continuous support, feedback, and formal reviews to ensure business objectives are met; Ensures conflict management, grievances handling, disciplinary issues are handled effectively in line with company procedures.
 </li>
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 Perform any additional duties as advised by the Line Manager.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 Minimum bachelor&rsquo;s in Management, Commerce, Sales, Marketing or any other relevant field
 
 
 
 Work Experience
 
 
 
 5 years of extensive working experience in a similar role in the aviation/travel industry of which minimum 1 year experience supervising/ managing a team.
 
 
 <ul>
 <li>
 Proven experience in sales management within the aviation industry, preferably in the airline sector.
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 Strong leadership and team management skills with a track record of successfully leading sales teams.
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 Excellent communication, negotiation, and presentation abilities.
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 Analytical mindset with the ability to make data-driven decisions.
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 In-depth knowledge of the airline industry, market dynamics, and sales strategies.
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 Proficiency in sales forecasting and budgeting.
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 Customer-focused approach with a dedication to providing excellent service.
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 Ability to work in a fast-paced and dynamic environment, meeting deadlines and targets.
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 </ul>
</div>

Sales Manager - Egypt

Concentrix

<div>
 
 Job Title
 
 
 
 Associate, Sales Manager
 
 
 
 Job Description
 
 
 
 The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,
 
 
 adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.
 
 
 <ul>
 <li>
 Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
 </li>
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 Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
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 Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
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 Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
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 Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
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 Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
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 Be a point of escalation for our clients and respond promptly to any issues
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 Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
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 Work with client contact on reporting and forecasting
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 Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
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 <li>
 Work with client contact on reporting and forecasting
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 <li>
 Coordinate team incentives and Sales Performance Incentive Funds
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 <li>
 Partner and build business relationships with all partners to ensure customer expectations are met
 </li>
 </ul>
</div>

Associate, Sales Manager

Aqarmap Egypt

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 Lead, motivate, and manage a team of sales agents to achieve and exceed sales targets.
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 Oversee daily sales operations and ensure smooth execution of sales activities.
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 Provide ongoing coaching, mentoring, and training to team members to enhance performance.
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 Drive the closure of high-value deals and maintain strong relationships with key clients.
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 Deliver exceptional customer service to enhance client satisfaction and retention.
 </li>
 <li>
 Prepare and present accurate sales reports, forecasts, and performance analyses for management review.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Proven experience in direct sales.
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 <li>
 Minimum of 2 years of experience in a sales team leader role.
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 B2B sales experience is a must.
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 <li>
 Strong leadership and team management skills with the ability to inspire and guide a sales team.
 </li>
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 Excellent customer service orientation with a proven ability to handle client needs effectively.
 </li>
 <li>
 Exceptional communication and relationship-building skills.
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 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or a related field
 </li>
 </ul>
</div>

B2B Sales Team Lead

Beiersdorf

<div>
 
 Your Tasks
 
 
 
 The MT National Sales Manager will define and implement the MT strategy for NIVEA brand across the country, as well as will identify and pilot new growth opportunities. S(he) will be responsible to drive business growth at speed &amp; scale and will lead a team of 1 supervisor.
 
 
 <ul>
 <li>
 Setting MT channel strategic plan that covers all sales fundamentals in terms of (direct/indirect reach - distribution &ndash; promotions &ndash; activity grids &ndash; permanent/secondary POSM).
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 Building MT annual business plan (Sales forecast- Trade Allowance by bucket).
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 Leading/Coaching the MT team towards achieving the company objectives within their respective region and enhance the sales fundamentals KPIs (IMS, Active Accounts, MSL performance and TOP10 penetration).
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 <li>
 Planning/Tracking MT sales financials across different customers and ensure the distributor teams are compliant to BDF financial standards in budgeting, execution &amp; reporting through reviewing/approving all claims from the distributors versus the approved sales memos/initiatives to ensure there are no deviations.
 </li>
 <li>
 Planning/Tracking the Annual Initiative Master Plan (Promotions- NPDs - Activations- MSL Enhancement- POSM) in collaboration with the S&amp;CM team.
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 Maintain a smooth communication channels with the distributor top management teams &amp; ensure the agreed contractual terms are in place.
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 Leading the S&amp;OP meeting with the distributor teams in collaboration with Supply Chain team on monthly basis to ensure the forecast/supply topics are clearly foreseen/sealed/aligned and targets are met.
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 <li>
 Building JBP with Key Accounts covers (IMS, NPDs, BDA, visibility, BAs, Openings, MSL) to ensure mutual objectives are shared/agreed and conducting quarterly business review meetings to measure performance versus targets, market share versus competitors in core categories and agree on next actions.
 </li>
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 Setting an annual incentive scheme to drive sales fundamentals KPIs (IMS - MSL) to motivate teams through P4P.
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 Driving BEST IN CLASS execution in key MT stores in collaboration with S&amp;CM team to uplift store quality in all measures.
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 Holding weekly meetings to oversee sales performance by region versus targets and agree on next actions.
 </li>
 <li>
 Conducting Quarterly meetings with the distributor sales manager to communicate the sales and marketing plans, share the monthly targets and identify the opportunities/challenges.
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 <li>
 Planning/Driving better stock management quality in distributor/Key Accounts warehouses by reviewing DIH (healthy &ndash; NPI) stock levels on monthly basis to bring more efficiency on supply and reduce returns.
 </li>
 <li>
 Analyzing Carrefour sell-out data on monthly basis by category to measure our market share versus competition and share results/next actions.
 </li>
 <li>
 Building team talent management by leading/coaching Pharmacy sales teams to uplift their (business/personal) skills and unlock their growth potential to maximize their performance and engagement through (70:20:10) model.
 </li>
 <li>
 Jointly defining/agreeing with the Pharmacy team their individual development plans and deciding on needed actions to deliver progress in these specific developments areas &amp; constantly follow up through 1:1 session to share feedback.
 
 
 </li>
 </ul>
 
 Your Profile
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree with a minimum of 5 years of experience in a similar role, ideally within the FMCG industry
 </li>
 <li>
 Strong foundation in sales fundamentals and commercial understanding
 </li>
 <li>
 Proficient in data analytics with the ability to derive actionable insights
 </li>
 <li>
 Demonstrated leadership capabilities and strong stakeholder management skills
 </li>
 <li>
 Previous experience in S&amp;CM is desirable
 </li>
 <li>
 Excellent communication skills with the ability to influence and collaborate effectively
 </li>
 <li>
 High level of commitment, ownership, and accountability
 </li>
 <li>
 Strong collaboration mindset with a competitive and results-driven approach
 </li>
 <li>
 Ability to manage change effectively in a dynamic environment
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 <li>
 Entrepreneurial mindset with a proactive and solution-oriented approach
 
 
 </li>
 </ul>
 At Beiersdorf, we want to help people feel good about their skin &ndash; and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.
 
 
 Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values &ndash; CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.
 
 
</div>

National Sales Manager - Modern Trade

noon

<div>
 
 
 
 About noon
 
 
 
 
 noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we&rsquo;re six years in, but only 5% done.
 
 
 Noon's fastest hyper-local delivery platform, Noon Minutes offers a localized assortment of FMCG &amp; grocery products with delivery within 15-minutes. Currently live across the UAE and KSA offering thousands of products to customers in record time.
 
 
 noon&rsquo;s mission: Ring every doorbell, everyday.
 
 
 
 
 
 
 What you'll do:
 
 
 <ul>
 <li>
 Act as the primary point of contact for rider manpower suppliers across assigned territories.
 </li>
 <li>
 Build strong operational relationships to ensure responsiveness, alignment, and accountability.
 </li>
 <li>
 Coordinate contractual discussions, rate updates, deployment commitments, and service compliance within internal guidelines.
 </li>
 <li>
 Facilitate regular vendor business reviews to track performance, resolve issues, and align on future requirements.
 </li>
 <li>
 Translate Ops demand forecasts into vendor-specific deployment plans across stores, cities, or clusters.
 </li>
 <li>
 Coordinate ramp-up timelines based on seasonal peaks, operational expansions, new store launches, or product category changes.
 </li>
 <li>
 Track onboarding, documentation, and mobilization timelines to ensure riders are deployment-ready on time.
 </li>
 <li>
 Identify supply risks early and activate contingency plans or alternative sourcing if needed.
 </li>
 <li>
 Monitor vendor delivery KPIs including:
 </li>
 <li>
 Attendance &amp; login adherence
 </li>
 <li>
 Fleet availability
 </li>
 <li>
 Store-level coverage vs targets
 </li>
 <li>
 Attrition and replacement rates
 </li>
 <li>
 Rider compliance (uniform, equipment, training, etc.)
 </li>
 <li>
 SLA and CPO cost impacts
 </li>
 <li>
 Work closely with Control/Training/Ground Ops to address performance or behavior gaps among vendor riders.
 </li>
 <li>
 Ensure vendors comply with operational standards, onboarding requirements, and process expectations.
 </li>
 <li>
 Proactively resolve deployment gaps, rider shortages, documentation delays, or operational escalations.
 </li>
 <li>
 Support process improvements related to onboarding, training, rostering, and store-level engagement.
 </li>
 <li>
 Maintain structured communication channels with vendors (daily updates + weekly/quarterly reviews).
 </li>
 <li>
 Work with Ground Operations to align deployment to store needs and fill daily coverage gaps.
 </li>
 <li>
 Coordinate with Control/Performance teams to monitor rider-level performance, SLA impacts, and operational KPIs.
 </li>
 <li>
 Partner with Training to ensure timely onboarding, induction, and capability-building programs for vendor riders.
 </li>
 <li>
 Align with Finance/Procurement on rate structures, invoicing cycles, and commercial compliance.
 </li>
 <li>
 Collaborate with Procurement/Legal on contract renewals, documentation requirements, and regulatory compliance.
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 Minimum 3 years of experience in an account management role
 </li>
 <li>
 Bachelor degree in a quantitative subject
 </li>
 <li>
 Good analytical skills with proficiency in Excel/GSheets
 </li>
 <li>
 Good communication and coordination skills
 </li>
 <li>
 Strong analytical and statistical analysis skills to extract insights and recommendations
 </li>
 <li>
 Ability to roll up your sleeves and get your hands dirty
 </li>
 <li>
 Capable of working in highly ambiguous situations comfortably
 </li>
 <li>
 Understanding Logistics metrics and stakeholder management
 </li>
 <li>
 Ability to accommodate flexibility in the work schedule
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
 
 
</div>

Vendor Operations Supervisor (Account Manager)

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