customer experience manager

contact center inbound agent | outsource Jobs in Giza

contact center inbound agent | outsource

customer service agent – english inbound Jobs in Giza

customer service agent – english inbound

customer service operation manager Jobs in Giza

customer service operation manager

customer service representative Jobs in Giza

customer service representative

customer service agent

QuickfirmX

QuickfirmX is hiring Customer Service Agents for Naos Solutions &ndash; English-speaking inbound accounts in Maadi. Handle customer calls and emails, ensuring smooth and high-quality support for international clients.About the Role<ul><li>Respond to customer inquiries via phone and email</li></ul><ul><li>Resolve issues related to services, accounts, or products</li></ul><ul><li>Follow internal processes and quality guidelines</li></ul><ul><li>Communicate clearly and professionally in English</li></ul>Responsibilities<ul><li>Ensure customer satisfaction and service excellence</li></ul><ul><li>Accurately log all call details</li></ul><ul><li>Attend training and meet performance targets</li></ul><ul><li>Collaborate with team leaders and internal departments</li></ul>Requirements&middot; English level: Minimum C1 (Fluent)&middot; Strong communication and problem-solving skills&middot; Must be able to work onsite in Maadi&middot; Graduates, gap year students, and dropouts eligible&middot; Previous call centre experience is a must&middot; Typing speed and computer skills for email interactionsShifts&middot; Fixed night shift: 4 PM &ndash; 1 AM&middot; Days worked: 5 days/week (Sat &amp; Sun off)&middot; Lunch/dinner break: 1 hourBenefits<ul><li>Salary: 11,000 EGP Gross</li></ul><ul><li>Attendance Bonus: 2,000 EGP</li></ul><ul><li>KPI Bonus: 2,000 EGP</li></ul><ul><li>Transport Allowance: ~1,100 EGP</li></ul><ul><li>Total Gross Package: ~16,100 EGP</li></ul><ul><li>Medical and Social Insurance</li></ul><ul><li>Career development opportunities in a global BPO environment</li></ul>Interview Process<ul><li>Final Interview &ndash; Online or onsite with Naos Solutions</li></ul>Fluent in English? Ready to build your future in a professional, global environment? Apply today through QuickfirmX and join Naos Solutions in Maadi!Job Type: Full-timePay: E&pound;19,000.00 per month

Customer Service Agent – English Inbound

Hilton

<div>Guest Service Agent
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent

QuickfirmX is hiring German-speaking Customer Service Agents for our global partner Teleperformance, based in New Cairo. You will handle inbound calls only, supporting international customers in a professional and structured environment.Job Role<ul><li>Handle inbound customer calls in German</li><li>Assist with inquiries related to services, accounts, or bookings</li><li>Follow internal processes and service quality standards</li><li>Communicate clearly and professionally in German, with some English use when needed</li></ul>Responsibilities<ul><li>Deliver a high level of customer satisfaction</li><li>Accurately log and update all call information</li><li>Attend training sessions and meet KPIs</li><li>Collaborate with team leads and internal support teams</li></ul>Requirements<ul><li>German language level: Minimum B2</li><li>English language level: Minimum B1</li><li>Must be able to work on-site in New Cairo</li><li>Graduates of any age are welcome to apply</li><li>Dropouts must be aged 27 or above</li></ul>Shifts<ul><li>Males: Rotational shifts 24/7</li><li>Females: Rotational shifts up to 2:00 AM</li></ul>Benefits<ul><li>Salary: Up to 34,000 EGP NET/month</li><li>Transportation provided</li><li>Full medical and social insurance</li><li>Paid training included</li><li>Career development in a global work environment</li><li>Two days off per week</li></ul>Interview Process<ul><li>Pre-Assessment &ndash; Online via QuickfirmX</li><li>Final Interview &ndash; Conducted onsite or online, based on Teleperformance&rsquo;s internal requirements and request</li></ul>Speak German? Looking for a well-paid, stable career opportunity in New Cairo? Apply today through QuickfirmX and start your journey with Teleperformance, a global leader in customer experience management.Job Type: Full-timePay: Up to E&pound;34,000.00 per month

German-Speaking Customer Service Representatives

We are hiring Customer Service Agents on behalf of one of our partner companies in Maadi for an E-Commerce account. The role involves handling inbound customer calls and emails, ensuring high satisfaction levels and accurate issue resolution. Job Role<ul><li>Serve as the first point of contact for customers</li></ul><ul><li>Manage inbound inquiries through calls and emails</li></ul><ul><li>Resolve customer concerns and track issues</li></ul><ul><li>Coordinate with internal teams when necessary</li></ul>Responsibilities<ul><li>Handle customer interactions professionally and promptly</li></ul><ul><li>Provide accurate information about products or services</li></ul><ul><li>Log all interactions into the system and follow up as needed</li></ul><ul><li>Meet performance metrics and customer satisfaction targets</li></ul><ul><li>De-escalate issues and escalate when needed</li></ul>RequirementsRequirements:<ul><li>English Level: B2+ to C1 (advanced level is required)</li></ul><ul><li>Previous experience in customer service is a must</li></ul><ul><li>Strong spoken and written English communication skills</li></ul><ul><li>Graduates, gap year students, and dropouts only</li></ul><ul><li>Must be able to work from the office in Maadi</li></ul><ul><li>Strong problem-solving attitude and patience</li></ul><ul><li>Willingness to work night shifts starting from 3:00 or 4:00 PM (Egypt time)</li></ul>BenefitsBase Salary (Gross):<ul><li>First 3 months: EGP 11,000</li></ul><ul><li>Months 4&ndash;6: EGP 12,000</li></ul><ul><li>After 6 months: EGP 13,000</li></ul>Additional Bonuses and Allowances:<ul><li>Attendance Bonus: EGP 1,500</li></ul><ul><li>KPI Bonus: EGP 1,500</li></ul><ul><li>Transportation Allowance: EGP 1,100</li></ul>Total Monthly Gross Package:<ul><li>First 3 Months: EGP 15,100</li></ul><ul><li>Months 4&ndash;6: EGP 16,100</li></ul><ul><li>After 6 Months: EGP 17,100</li></ul>Other Benefits:<ul><li>Paid training (treated as official working days)</li></ul><ul><li>Medical insurance</li></ul><ul><li>Structured work environment with clear career path</li></ul>Interview Process<ul><li>First Interview: Online screening and introduction</li></ul><ul><li>Final Interview: On-site in Maadi with the partner company</li></ul>If you meet the requirements and you're looking to grow your career within an E-Commerce account through our partner company, apply now.Job Type: Full-timePay: E&pound;13,000.00 - E&pound;17,000.00 per monthApplication Question(s):<ul><li>What is your English proficiency level?</li><li>Are you ready to work night shifts?</li><li>Are you able to work on-site in Maadi?</li><li>What is your current academic status? (Graduate, Gap Year, Dropout)</li><li>Do you have previous call center experience?</li></ul>

English Customer Service – Night Shift in Maadi

Egypt Top Light Travel

<div>
 
 🌍&nbsp;We&rsquo;re&nbsp;Hiring:&nbsp;Inbound&nbsp;Tour&nbsp;Operator&nbsp;(Full-Time)&nbsp;&ndash;&nbsp;Al&nbsp;Haram,&nbsp;Giza,&nbsp;Egypt
 
 
 
 
 
 Egypt&nbsp;Top&nbsp;Light&nbsp;Travel&nbsp;is&nbsp;seeking&nbsp;a&nbsp;talented&nbsp;and&nbsp;experienced&nbsp;Inbound&nbsp;Tour&nbsp;Operator&nbsp;to&nbsp;join&nbsp;our&nbsp;dynamic&nbsp;team!&nbsp;If&nbsp;you&rsquo;re&nbsp;passionate&nbsp;about&nbsp;travel,&nbsp;highly&nbsp;organized,&nbsp;and&nbsp;have&nbsp;a&nbsp;knack&nbsp;for&nbsp;creating&nbsp;exceptional&nbsp;travel&nbsp;experiences,&nbsp;we&rsquo;d&nbsp;love&nbsp;to&nbsp;hear&nbsp;from&nbsp;you.
 
 
 
 
 
 
 Key&nbsp;Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Manage&nbsp;and&nbsp;operate&nbsp;inbound&nbsp;travel&nbsp;programs&nbsp;(B2B&nbsp;&amp;&nbsp;B2C)&nbsp;for&nbsp;individuals&nbsp;and&nbsp;groups.
 </li>
 <li>
 Handle&nbsp;tailor-made&nbsp;travel&nbsp;requests&nbsp;and&nbsp;design&nbsp;personalized&nbsp;itineraries&nbsp;to&nbsp;meet&nbsp;client&nbsp;preferences.
 </li>
 <li>
 Communicate&nbsp;with&nbsp;clients&nbsp;via&nbsp;phone&nbsp;and&nbsp;email&nbsp;to&nbsp;understand&nbsp;and&nbsp;fulfill&nbsp;travel&nbsp;needs.
 </li>
 <li>
 Prepare&nbsp;detailed&nbsp;travel&nbsp;proposals,&nbsp;quotations,&nbsp;and&nbsp;itineraries.
 </li>
 <li>
 Coordinate&nbsp;and&nbsp;negotiate&nbsp;with&nbsp;suppliers,&nbsp;including&nbsp;hotels,&nbsp;Nile&nbsp;cruises,&nbsp;and&nbsp;ground&nbsp;service&nbsp;providers.
 </li>
 <li>
 Arrange&nbsp;and&nbsp;confirm&nbsp;bookings&nbsp;for&nbsp;domestic&nbsp;flights,&nbsp;trains,&nbsp;transfers,&nbsp;accommodations,&nbsp;excursions,&nbsp;and&nbsp;activities.
 </li>
 <li>
 Issue&nbsp;service&nbsp;vouchers&nbsp;and&nbsp;all&nbsp;related&nbsp;travel&nbsp;documentation.
 </li>
 <li>
 Generate&nbsp;commercial&nbsp;invoices&nbsp;in&nbsp;line&nbsp;with&nbsp;accounting&nbsp;procedures.
 </li>
 <li>
 Manage&nbsp;client&nbsp;queries&nbsp;and&nbsp;complaints,&nbsp;ensuring&nbsp;quick&nbsp;resolution&nbsp;and&nbsp;high&nbsp;customer&nbsp;satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 Minimum&nbsp;3&nbsp;years&nbsp;of&nbsp;experience&nbsp;in&nbsp;inbound&nbsp;tourism,&nbsp;with&nbsp;solid&nbsp;exposure&nbsp;to&nbsp;B2B&nbsp;and&nbsp;B2C&nbsp;operations.
 </li>
 <li>
 Fluency&nbsp;in&nbsp;English&nbsp;is&nbsp;essential&nbsp;(spoken&nbsp;and&nbsp;written);&nbsp;other&nbsp;languages&nbsp;are&nbsp;a&nbsp;plus.
 </li>
 <li>
 Proficient&nbsp;in&nbsp;Microsoft&nbsp;Excel&nbsp;and&nbsp;Outlook.
 </li>
 <li>
 Strong&nbsp;organizational&nbsp;and&nbsp;time&nbsp;management&nbsp;skills,&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;prioritize&nbsp;and&nbsp;multitask&nbsp;under&nbsp;pressure.
 </li>
 <li>
 Excellent&nbsp;communication&nbsp;and&nbsp;interpersonal&nbsp;skills&nbsp;with&nbsp;a&nbsp;professional,&nbsp;client-focused&nbsp;approach.
 </li>
 <li>
 Self-driven,&nbsp;independent,&nbsp;and&nbsp;able&nbsp;to&nbsp;take&nbsp;initiative.
 </li>
 <li>
 Bachelor&rsquo;s&nbsp;degree&nbsp;in&nbsp;Tourism,&nbsp;Hospitality,&nbsp;or&nbsp;a&nbsp;related&nbsp;field&nbsp;is&nbsp;preferred,&nbsp;but&nbsp;optional.
 </li>
 <li>
 Immediate&nbsp;availability&nbsp;is&nbsp;a&nbsp;strong&nbsp;advantage.
 </li>
 </ul>
 
 
 
 
 📩&nbsp;If&nbsp;interested,&nbsp;please&nbsp;forward&nbsp;your&nbsp;CV&nbsp;to
 
 
 👉&nbsp;seif@egypttoplight.net
 
 
 📌&nbsp;Subject&nbsp;Line:&nbsp;Inbound&nbsp;Tour&nbsp;Operator
 
 
 
 
 
 Join&nbsp;us&nbsp;in&nbsp;creating&nbsp;unforgettable&nbsp;journeys&nbsp;across&nbsp;Egypt!
 
 
 #Hiring&nbsp;#TourismJobs&nbsp;#InboundOperator&nbsp;#TravelIndustry&nbsp;#EgyptJobs&nbsp;#TourOperator&nbsp;#CairoJobs&nbsp;#B2B&nbsp;#B2C&nbsp;#TravelCareers
 
 
 
 
</div>

Inbound Tour Operator

We are hiring on behalf of Konecta, one of our trusted partner companies.This is an exciting opportunity to join a global leader and build your career with a chance for promotions and growth. After 3 to 6 months of proven performance, you may qualify to work from home.About the Role:You will provide chat-based customer support for a leading laptop brand in the US, focusing on B2C (Business to Consumer) interactions. This position involves handling customer chats exclusively according to company guidelines and working towards performance and sales targets.<ul><li>Handle customer chats professionally following company guidelines</li><li>Manage inquiries and provide accurate information in English</li><li>Work towards achieving performance and sales KPIs</li><li>Maintain high-quality customer service in a fast-paced chat environment</li></ul>Requirements<ul><li>Graduates or dropouts only can apply</li><li>Fluent in English at C1 level or higher</li><li>Ability to work onsite at 5th Settlement, New Cairo</li><li>Fixed shift: 1 PM &ndash; 9 PM</li><li>Excellent typing speed for chat-based communication</li><li>Previous sales experience is required</li><li>Strong communication and problem-solving skills</li><li>Commitment to follow company policies and performance goals</li></ul>Benefits<ul><li>Fixed net salary: 18,000 EGP per month</li><li>Performance-based bonus (KPIs): up to 4,000 EGP, including transportation allowance</li><li>Transportation allowance: to help you choose private transportation options</li><li>Full medical insurance: provided through partnerships with leading insurance companies</li><li>Social insurance coverage</li><li>Opportunities for promotions and career growth within a global company</li><li>Possibility to work from home: may be considered after 3 to 6 months, depending on business needs and performance</li></ul>Additional Benefits<ul><li>Training &amp; Development: Comprehensive training programs to enhance your skills and career growth</li><li>Performance Incentives: Additional bonuses or rewards for exceeding targets</li><li>Career Progression: Clear promotion paths within the company</li><li>Work Environment: Supportive and collaborative onsite work environment</li><li>Employee Wellness: Access to wellness programs or mental health support</li><li>Paid Leaves: Annual paid leave, sick leave, and public holidays</li><li>Work-Life Balance: Flexible shift scheduling with advance notice</li><li>Recognition Programs: Employee of the month or other reward programs</li></ul>How to Apply<ul><li>Apply through QuickfirmX &mdash; Egypt&rsquo;s #1 platform for call center jobs</li><li>Get your feedback in just 15 minutes!</li><li>After the pre-assessment, you may be asked to participate in video interviews (online or onsite), based on the partner company&rsquo;s requirements</li><li>All details will be communicated via email</li></ul>Job Type: Full-timePay: E&pound;22,000.00 per monthApplication Question(s):<ul><li>English Language Proficiency:</li></ul>Are you comfortable communicating in English? Please rate your level: Beginner / Intermediate / Advanced / Fluent<ul><li>What is your highest level of education completed?</li><li>Are you ready to work fixed shifts from 1:00 PM to 9:00 PM? (Yes / No)</li><li>Are you willing to work onsite in New Cairo? (Yes / No)</li><li>Do you have previous telesales experience? (Yes / No)</li></ul>If yes, please briefly describe your experience.<ul><li>The training will start on 18/09/2025. Are you ready to join at this time? (Yes / No)</li><li>The salary is 18,000 EGP, including 4,000 EGP transportation allowance. Do you understand and accept this? (Yes / No)</li><li>Do you understand that you may be contacted through email, WhatsApp, or phone call for pre-assessment, video interview, and other recruitment steps? (Yes / No)</li><li>Do you agree to apply for this role through QuickfirmX? (Yes / No)</li></ul>Expected Start Date: 18/09/2025

English Chat Representative

اورنچ مصر

<div>About the job Customer Value Management (CVM) Manager
<div>Purpose of the job

The CVM Manager will be responsible for maximizing customer lifetime value through targeted campaigns, innovative offers, and lifecycle management. This includes growing recharge and data revenues, driving customer migration strategies, and managing end-to-end execution of data stimulation programs. The role requires strong analytical skills, commercial acumen, and telecom experience to deliver measurable business results while ensuring an excellent customer experience.

Duties and Responsibilities

Recharge &amp; Revenue Growth
<ul><li>
Segment the customer base and design initiatives to stretch recharge behavior.</li><li>
Win back recharge droppers through aggressive offers and retention strategies.</li><li>
Drive CVM revenue contribution by developing new monetization opportunities.</li></ul>

Data Revenue &amp; Stimulation
<ul><li>
Identify and analyze customers data usage in collaboration with insight analysts and modellers.</li><li>
Define segmentation criteria for data stimulation programs (usage, ARPU, demographics, etc.).</li><li>
Design and launch targeted data offers to upsell higher data buckets or cross-sell to non-users (e.g., try &amp; buy offers).</li><li>
Develop targeted data bonuses, buckets, and offers to complement the ATL portfolio.</li><li>
Manage end-to-end data stimulation programs: concept creation, business cases, TTM approvals, forecasting, pre-launch testing, and post-launch analysis.</li></ul>

Renewals, Migrations &amp; ARPU Growth
<ul><li>
Increase data revenues by stimulating renewals and upgrades.</li><li>
Implement targeted offers to accelerate renewals.</li><li>
Drive migrations from Prepaid Hybrid Postpaid to enhance engagement and ARPU.</li><li>
Design IT initiatives to optimize renewals and migrations.</li></ul>

Campaign &amp; Customer Experience Management
<ul><li>
Manage the customer journey across products and campaigns to ensure a smooth experience.</li><li>
Prepare scripts, SMS, push notifications, and communication briefs for campaigns.</li><li>
Collaborate with Direct Marketing teams to launch outbound campaigns, including agent training, coaching, monitoring, and performance reporting.</li><li>
Monitor results continuously, improving offers, targeting rules, and campaign execution.</li></ul>

Analytics, Insights &amp; Financials
<ul><li>
Conduct financial analyses, business cases, and traffic forecasts to support CVM programs.</li><li>
Share insights, reviews, and performance results with top management to support decision-making.</li><li>
Track and report on CVM KPIs, ensuring contribution to company targets.</li></ul>

Collaboration &amp; Cross-Functional Work
<ul><li>
Work closely with CRM insight, direct marketing, IT, digital, and technology teams to deliver initiatives.</li><li>
Build strong internal relationships with Marketing, Customer Service, Sales &amp; Distribution, and Finance.</li><li>
Actively contribute to the annual marketing plan and revenue growth strategy.</li></ul>

Job specification

Education

<ul><li>Bachelors degree in Marketing, Business, Telecommunications, or related field (Masters preferred).</li></ul>

Experience

<ul><li>5-7 years experience in telecom, with at least 3 years in CVM, Retention, Data Monetization, or Revenue Management.</li>
</ul>Skills and Abilities

<ul><li>Strong knowledge of customer lifecycle management, segmentation, and targeted campaign execution.</li><li>
Proven ability to interpret data and translate insights into commercial actions.</li><li>
Experience in product/offer development, forecasting, and business case preparation.</li><li>
Strong knowledge of digital channels and customer communication strategies.</li><li>
Excellent stakeholder management and cross-functional collaboration skills.</li><li>
Fluent in English and Arabic.</li></ul></div></div>

Customer Value Management (CVM) Manager

Explore 152+ Customer service agent in Giza this September. Find roles across top companies and apply now to boost your career.