customer service senior engineer Jobs in Muscat

customer service senior engineer

customer service & sales agent – car rental department Jobs in Muscat

customer service & sales agent – car rental department

customer service advisor

customer service specialist Jobs in Muscat

customer service specialist

guest service agent

customer service agent

ELITE AUTO REPAIR of Singer Island LLC

Job Description:We are looking for a Customer Service &amp; Sales Agent to join our growing car rental team. The ideal candidate will handle inbound and outbound calls, assist customers with vehicle bookings, provide accurate information about our services, and ensure an exceptional customer experience.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally.</li><li>Manage vehicle bookings, modifications, and cancellations.</li><li>Provide information about rental rates, policies, and promotions.</li><li>Upsell products and services to maximize sales.</li><li>Coordinate with operations to ensure vehicle availability and timely delivery.</li><li>Maintain accurate records in the booking system.</li><li>Resolve customer inquiries and complaints promptly and courteously.</li></ul>Requirements:<ul><li>Proven experience in customer service or sales, preferably in the car rental or travel industry.</li><li>Strong communication skills in English and Arabic (additional languages are a plus).</li><li>Confident phone manners and problem-solving skills.</li><li>Good computer skills and knowledge of booking systems or CRM software.</li><li>Ability to work under pressure and handle multiple tasks.</li><li>Positive attitude, teamwork spirit, and commitment to excellence.</li></ul>Benefits:<ul><li>Competitive salary and attractive commission structure.</li><li>including the 5% commission for monthly sales and 5% one-time commission per booking.</li></ul>Location: Muscat, OmanJob Types: Full-time, PermanentPay: From RO120.000 per month

Customer Service & Sales Agent – Car Rental Department

TIVOLI

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
The primary responsibility of a guest service Center agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay. 
You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. 
Qualifications<ul><li> 
A strong focus on customer service</li><li>Prior experience in hotel front office operations is preferred</li><li>Excellent communication skills; fluency in English is required</li><li>Be able to work shifts, weekends and public holidays</li><li>Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred</li></ul></div>

Guest Service Center Agent

Mandarin Oriental

<div>
 
 Front Office Agent
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Agent to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 About The Job
 
 
 
 Front Office Agent at Mandarin Oriental, Muscat, serves as the cultural face of the hotel and the symbolic gateway to Oman. As the first point of contact for guests entering the hotel, this role blends Mandarin Oriental&rsquo;s legendary hospitality with the warmth, heritage, and traditions of the Sultanate of Oman. Positioned in the heart of the lobby, the Ambassador ensures every guest encounter reflects a deep sense of place and pride in Omani identity.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet, check in, and escort guests promptly to their rooms.
 </li>
 <li>
 Address special guest preferences recorded in guest history profiles.
 </li>
 <li>
 Handle cash drawer properly as outlined in the MOMCT Controller&rsquo;s Policy.
 </li>
 <li>
 Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
 </li>
 <li>
 Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience.
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues.
 </li>
 <li>
 Print and drop cash out, adjustment slips, paid out voucher, and bank count reports.
 </li>
 <li>
 Communicate clearly with the Night Duty Manager and Accounting Department.
 </li>
 <li>
 Establish a good working knowledge of the Hotel outlets and products.
 </li>
 <li>
 Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
 </li>
 <li>
 Demonstrate teamwork by cooperating with and assisting colleagues as needed.
 </li>
 <li>
 Able to communicate special features and services unique to the guest&rsquo;s needs.
 </li>
 <li>
 Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
 </li>
 <li>
 Responsible for preparation of the daily arrival bucket, in-house bucket and next day arrivals (including welcome cards, guest business cards, registration cards and limousine arrivals).
 </li>
 <li>
 In charge of guest invoices (in-house).
 </li>
 <li>
 Check credit card authorization in SMS for all in-house guests.
 </li>
 <li>
 Perform any other reasonable duties as required by the management of the Hotel.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Front Office Agent - Omani National

IHG Hotels & Resorts

<div>About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

We are looking for a passionate and efficient Guest Relations Agent to provide high-quality service to our hotel guests. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and guest-oriented, as you&rsquo;ll serve as a primary point of contact for our guests. Your goal will be to ensure our guests enjoy themselves and plan to come back to our hotel. (guest journey)

A little taste of your day-to-day
<ul>
<li>Kicking off truly memorable guest experiences with the warmest of welcome.</li>
<li>Acknowledging IHG One Rewards Loyalty programs and returning guests in person or over the phone.</li>
<li>Completing daily tasks in GR making sure they are completed within required time frame ensuring appropriate follow up.</li>
<li>Maintaining highest level of communications within all departments making sure crucial information is conveyed at all times.</li>
<li>Making the check-in and check-out process feel swift and seamless</li>
<li>Staying one step ahead of our guests&rsquo; needs to anticipate requests and offer tailored recommendations</li>
<li>Being our guests trusted contact &ndash; helping with everything from bill issues to restaurant recommendations.</li>
<li>Address guest complaints, ensuring appropriate follow up and resolution</li>
<li>Reporting to Guest Relation / Front Office Manager</li>
</ul>
What we need from you
<ul>
<li>Excellent communication skills.</li>
<li>Problem-solving skills, turning issues into opportunities so every guest leaves with great memories.</li>
<li>Fluency in the Arabic &amp; English language - extra language would be preferred, but not essential.</li>
<li>Literate and tech-savvy - you&rsquo;ll need a good grasp of reading, writing, basic maths and computer skills, including familiarity with Opera PMS.</li>
<li>Preferred working experience with guest relations roles within International Luxury Hotel Brands.</li>
<li>A customer-oriented and professional attitude</li>
<li>Excellent organizational and time-management skills</li>
</ul>
What We Offer

We&rsquo;ll reward all your hard work with competitive salary and benefits.

Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Relation Agent (Arabic Speaker )

Al siyabi group International LLC

<ul><li>Meet &amp; greet the visitors to direct them to the sales team.</li><li>Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.</li><li>Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.</li><li>Serve as the primary point of contact for clients, handling inquiries via phone, email, and in-person with professionalism and courtesy.</li><li>Provide accurate and timely information regarding property details, construction status &amp; any other requirements.</li><li>Address and resolve client issues and complaints promptly, ensuring a positive resolution and maintaining client satisfaction.</li><li>Assist clients with service requests, including modifications, payments, and updates.</li><li>Maintain detailed records of client interactions, transactions, and feedback in the company&rsquo;s CRM system.</li><li>Leads management: ensure all leads are added in the company&rsquo;s CRM system, assigned, updated, and recycled.</li><li>Collaborate with other departments, such as sales, finance, and development, to ensure seamless service delivery and address client needs effectively.</li><li>Develop and implement strategies to enhance the customer experience and improve service quality.</li><li>Conduct follow-ups with clients to ensure their issues are resolved and to gather feedback for continuous improvement.</li><li>Stay informed about company policies, services, and market trends to provide accurate and up-to-date information to clients.</li><li>Prepare and provided reports as required by management or any other stake holder.</li></ul>Job Type: Full-time

Customer Service (Omani National Only)

iFAST Global Bank Limited

<div>
 The Country Manager shall be responsible to maintain excellent relationships with existing customers/agents and to retain them and work on onboarding new partnerships in the region. Understand agent needs, expectations, and service levels. The Country Manager will be the local support and contact point for Emergency queries of existing agents. The candidate will also be responsible for initiating and coordinating development of action plan to penetrate new marketing opportunities within and around the network.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Graduate from a University is a must
 </li>
 <li>
 Any related certification will be an added advantage
 </li>
 <li>
 Must possess excellent interpersonal skills
 </li>
 <li>
 Minimum 10 years of work experience with at least 4 years' experience in any Sales/Marketing &amp; Team management role preferably in a Payment industry
 </li>
 <li>
 Strong verbal and written communication skills in English, knowledge of Arabic will be preferred
 </li>
 <li>
 Strong customer relationship and channel management skills
 
 
 </li>
 </ul>
 
 Other Skills Required For The Job.
 
 
 
 <ul>
 <li>
 Mandatory working knowledge of Cross border Payment industry
 </li>
 <li>
 In depth knowledge of drivers of agent business model in the financial services industry
 </li>
 <li>
 Knowledge of vast operations of an MTO/FinTech's
 </li>
 </ul>
</div>

Country Manager - Oman & Kuwait

IFAST Global Bank

<div>The Country Manager shall be responsible to maintain excellent relationships with existing customers/agents and to retain them and work on onboarding new partnerships in the region. Understand agent needs, expectations, and service levels. The Country Manager will be the local support and contact point for Emergency queries of existing agents. The candidate will also be responsible for initiating and coordinating development of action plan to penetrate new marketing opportunities within and around the network.
Requirements<ul>
<li>
Graduate from a University is a must.</li>
<li>Any related certification will be an added advantage.</li>
<li>Must possess excellent interpersonal skills
</li><li>Minimum 10 years of work experience with at least 4 years&rsquo; experience in any Sales/Marketing &amp; Team management role preferably in a Payment industry.</li>
<li>Strong verbal and written communication skills in English, knowledge of Arabic will be preferred.</li>
<li>Strong customer relationship and channel management skills</li>
</ul>
Other skills required for the job.<ul>
<li>
Mandatory working knowledge of Cross border Payment industry
</li><li>In depth knowledge of drivers of agent business model in the financial services industry
</li><li>Knowledge of vast operations of an MTO/FinTech&rsquo;s</li></ul></div>

Explore 304+ Customer service agent in Muscat this November. Find roles across top companies and apply now to boost your career.

304 customer service agent jobs IN Muscat

Customer Service & Sales Agent – Car Rental Department

Guest Service Center Agent

Front Office Agent - Omani National

Guest Relation Agent (Arabic Speaker )

Customer Service (Omani National Only)

Country Manager - Oman & Kuwait

Country Manager - Oman & Kuwait