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customer service supervisor Jobs in Riyadh

customer service supervisor

customer service agent

Al Emad Car Rental LLC

<p><b>Job Description:</b><br/>We are looking for a <b>Car Rental Agent (Front Desk)</b> to join our Riyadh branch. The ideal candidate will manage customer interactions, reservations, and front desk operations while ensuring excellent service.</p><p><b>Key Responsibilities:</b></p><ul><li>Greet customers, handle rental inquiries, and process bookings.</li><li>Manage reservations, contracts, and payment transactions.</li><li>Explain rental terms, insurance options, and vehicle details to customers.</li><li>Coordinate with operations team to ensure timely vehicle availability.</li><li>Maintain accurate records of rentals, agreements, and customer data.</li><li>Handle customer complaints and provide professional service.</li></ul><p><b>Requirements:</b></p><ul><li>Saudi National (mandatory)</li><li>Fluent in Arabic (spoken &amp; written)</li><li>Minimum 1 year experience working in a car rental company in Saudi Arabia</li><li>Strong customer service and communication skills</li></ul><p><b>Benefits:</b></p><ul><li>Salary: SAR 3,000/month</li><li>Benefits as per Saudi Labor Law</li><li><i>Note: No accommodation or transportation provided</i></li></ul><p>Job Type: Full-time</p><p>Pay: &#65020;2,500.00 - &#65020;3,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you hold Saudi nationality?</li><li>Are you able to join within 15 days?</li></ul><p>Experience:</p><ul><li>Car Rental Agent (Front Desk): 1 year (Required)</li></ul><p>Language:</p><ul><li>Arabic fluently (Required)</li></ul><p>License/Certification:</p><ul><li>driving license (Preferred)</li></ul>

Car Rental Agent (Front Desk)

Trendyol

<div><div><div><b>About the Team</b></div><div>
At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.</div><div></div><div><br>
As a <b>Customer Service Agent for Government Relations</b>, you'll be a vital link between our customers and government bodies, directly managing escalated complaints. This specialized role requires a deep understanding of e-commerce law in <b>KSA</b> to resolve complex issues and ensure regulatory compliance. You'll contribute to process improvements and provide key insights, leveraging your strong analytical skills to maintain our excellent relationship with government partners.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Periodically reviewing local complaint management processes to identify pain points</li><li>
Directly involving in complaint management processes in cases where further investigation of Trendyol internal teams required</li><li>
Contributing flow improvement projects in ticketing systems</li><li>
Periodically reporting local backoffice teams' operational and success KPIs and creating alarms to relevant teams in case of need</li><li>
Supporting the POC for Ministry/local government generated complaints - including responding, providing solution and follow up</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Expected Qualifications</b></h3><ul><li><ul><li>
Experience in retail and e-commerce law, government escalations and regulatory compliance in the KSA.</li><li>
In-depth knowledge and experience with e-commerce law, contractual law, law of obligations, commercial law, advertising law, payment regulations, consumer law, IP law, data protection in KSA law</li><li>
Strong Arabic language written and verbal communication skills</li><li>
Ability to work in a fast-paced and ever-changing environment</li><li>
Analytical thinking and problem-solving abilities, team work</li><li>
Capable of multitasking, ability to manage stress and strict deadlines</li><li>
Excellent research and follow-up abilities</li><li>
Solid skills using MS office tools</li></ul></li></ul></div></div>
<div><div><b>What We Offer</b></div><ul><li><b>Personalised training allowance and learning opportunities: </b>Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.</li><li><b>Responsibility from day one: </b>Take full ownership from the start in a culture where every voice is heard and valued.</li><li><b>A diverse, international team: </b>Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.</li><li><b>Opportunities to grow with the best: </b>Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.</li><li><b>Meaningful connections beyond tasks:</b> Be part of team rituals, events, and social activities that help us stay connected and inspired.</li></ul><div></div><div><b><br>
Take the Next Step</b></div><div>
If this role excites you, apply today, we look forward to taking the next step with you.</div><div>
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.</div></div></div>

Customer Service Agents for Government Relations (Saudi Nationals Only)

<div><div><div><b>About the Team</b></div><div>
At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.</div><div></div><div><br>
As a <b>Customer Service Agent for Contact Handling</b>, you'll be on the front lines, providing prompt and professional support to our customers through live chat. You will be responsible for resolving a wide range of inquiries efficiently, escalating complex issues when necessary, and maintaining a high level of accuracy and quality in every interaction. Your ability to manage multiple chats simultaneously while following company guidelines will be key to ensuring a positive customer experience.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Respond to customer inquiries via live chat promptly and professionally</li><li>
Resolve issues efficiently or escalate when needed</li><li>
Manage multiple chats while maintaining accuracy and quality</li><li>
Log interactions and updates accurately in the system</li><li>
Follow company guidelines and communication standards</li><li>
Collaborate with internal teams to address customer needs</li><li>
Meet performance targets (e.g., response time, CSAT)</li><li>
Stay informed about products, services, and policies</li><li>
Report recurring issues or trends to supervisors</li><li>
Handle customer data with care and maintain confidentiality</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Expected Qualifications</b></h3><ul><li><ul><li>
Previous experience in a customer service role, preferably in live chat or digital support channels</li><li>
Excellent written communication skills in English, with strong grammar, spelling, and tone appropriate for professional customer interaction</li><li>
Typing speed and accuracy suitable for handling multiple chats simultaneously</li><li>
Customer-focused mindset, with the ability to handle inquiries efficiently and empathetically</li><li>
Problem-solving skills to resolve issues quickly and effectively within the chat environment</li><li>
Ability to multitask and stay organized in a high-volume, fast-paced setting</li><li>
Team player with good interpersonal skills and a collaborative attitude</li><li>
Flexible and adaptable, with a willingness to learn and respond to changes in processes or customer needs</li></ul></li></ul></div></div>
<div><div><b>What We Offer</b></div><ul><li><b>Personalised training allowance and learning opportunities: </b>Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.</li><li><b>Responsibility from day one: </b>Take full ownership from the start in a culture where every voice is heard and valued.</li><li><b>A diverse, international team: </b>Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.</li><li><b>Opportunities to grow with the best: </b>Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.</li><li><b>Meaningful connections beyond tasks:</b> Be part of team rituals, events, and social activities that help us stay connected and inspired.</li></ul><div></div><div><b><br>
Take the Next Step</b></div><div>
If this role excites you, apply today, we look forward to taking the next step with you.</div><div>
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.</div></div></div>

Customer Service Agents for Contact Handling (Saudi Nationals Only)

فلووس | Flooss

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
 </p>
 <p>
  Flooss isn&rsquo;t just an app&mdash;it&rsquo;s the future of microfinance, reimagined. Built on transparency, trust, and smart technology, Flooss turns financial empowerment into an experience that&rsquo;s seamless, credible, and accessible from anywhere. Our goal is to revolutionize microfinance, making it a seamless, credible, and accessible experience globally, starting with the MENA region.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
 </p>
 <p>
  This is a full-time, on-site role for a Customer Service Officer located in Riyadh. The Customer Service Officer will be responsible for handling customer inquiries and complaints, ensuring customer satisfaction and providing exceptional customer support. Day-to-day tasks include managing customer communications, resolving issues promptly, and enhancing the overall customer experience by providing personalized service and support.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
 </p>
 <ul>
  <li>
   Strong Interpersonal Skills and Customer Experience capabilities
  </li>
  <li>
   Proficiency in Customer Support and Customer Service practices
  </li>
  <li>
   Proven ability to achieve high levels of Customer Satisfaction
  </li>
  <li>
   Excellent written and verbal communication skills
  </li>
  <li>
   Ability to work efficiently in a fast-paced environment
  </li>
  <li>
   Experience in the finance or microfinance industry is a plus
  </li>
  <li>
   Bachelor's degree in Business Administration, Communication, or a related field
  </li>
  <li>
   Fluency in Arabic and English is preferred
  </li>
 </ul>
</div>


Customer Service Officer

Lumi | لومي

<div>
 <p>
  <strong>
   <u>
    About the role:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The ideal candidate is responsible for ensuring high levels of sales and customer satisfaction for the respective Car Rental branch through team management, customer interactions, cash management, and service delivery in line with corporate guidelines.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Responsibilities:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Contributes to the development of regional sales plans and leads the sales activities for the respective branch to achieve the agreed sales targets.
  </li>
  <li>
   Monitors and reviews the sales results for the branch to assess adherence to the targets, and take necessary corrective actions for course correction.
  </li>
  <li>
   Leads the implementation of the customer delight initiatives at the branch and monitors the customer delight scores.
  </li>
  <li>
   Ensures that all customer transactions are executed in line with corporate guidelines, and any customer issues are addressed appropriately and promptly.
  </li>
  <li>
   Manages high-level customer escalations or issues arising out of transactional situations to ensure the Branch counter targets are achieved.
  </li>
  <li>
   Performs other responsibilities and tasks as directed by the Senior Manager - Regional Rental in order to meet department objectives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   At least 1 - 3 years of relevant work experience
  </li>
  <li>
   Diploma / Bachelor degree in management field is preferred
  </li>
  <li>
   Excellent knowledge of Microsoft office
  </li>
  <li>
   Excellent communication skills.
  </li>
  <li>
   English language is a plus.
  </li>
  <li>
   Good customer service etiquette and excellent verbal, written, and interpersonal skills
  </li>
  <li>
   Ability to multitask, organize, and prioritize work
  </li>
 </ul>
 <p>
 </p>
</div>


Lucidya | لوسيديا

<div>
 <strong>
  Role Summary
  <br/>
  <br/>
 </strong>
 Lucidya is creating a new
 <strong>
  AI Agents Business Unit
 </strong>
 . The General Manager will be responsible for leading this BU with full
 <strong>
  P&amp;L ownership
 </strong>
 , reporting directly to the CEO. This role is multi-disciplinary: overseeing
 <strong>
  product, engineering, solutions consulting, delivery, and go-to-market
 </strong>
 .
 <br/>
 <br/>
 The General Manager is expected to turn AI Agents into a
 <strong>
  major revenue stream for Lucidya
 </strong>
 , starting with design partners and moving to scaled productization.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strategy &amp; P&amp;L: Define and execute the strategy of deploying the AI Agent business to achieve the profit margins while managing the costs efficiently while fully owning the P&amp;L of the business unit
  </li>
  <li>
   Product &amp; Engineering: Define roadmap, ensure quality of agent platform, coordinate closely with engineering and manage dependencies and collaboration between the 2 teams
  </li>
  <li>
   Market Engagement: Lead discussions with early customers/design partners, build success stories, define use cases
  </li>
  <li>
   Delivery &amp; Support: Oversee implementation of AI agents for customers; ensure time-to-value and service quality to position Lucidya as a market leader in the AI Agents business
  </li>
  <li>
   Go-to-Market: Work with sales, business development &amp; marketing to package, price, and promote AI Agent offerings; build pipeline
  </li>
  <li>
   Team Leadership: Manage a small multi-disciplinary team across functions; hire and develop talent
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   Requirements:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Proven leadership experience (10+ years) in technology, SaaS, or enterprise software
  </li>
  <li>
   Commercial mindset: understands revenue, costs, margins; can make trade-offs
  </li>
  <li>
   Strong communication: can present to boards, customers, and internal teams)
  </li>
  <li>
   Customer-facing credibility: able to discuss AI capabilities and limitations with C-level clients
  </li>
  <li>
   Operational discipline: sets goals, reviews performance, ensures follow-through
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Nice-to-Haves
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Ex-founder
  </li>
  <li>
   Experience in AI/automation/digital transformation projects
  </li>
  <li>
   Background in Customer Experience (CX), Telecom, Banking, or Government sectors
  </li>
  <li>
   Prior role as GM / Business Unit Head / Country Manager / VP in a SaaS or tech company
  </li>
  <li>
   Knowledge of data privacy regulations in KSA (PDPL) and enterprise procurement
  </li>
  <li>
   Connections with regional enterprises, government entities, and system integrators
  </li>
  <li>
   Track record in Saudi/GCC markets, ideally with experience selling to enterprises or government
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Opportunity to build and lead a new business line in one of the fastest-growing AI markets
  </li>
  <li>
   Direct reporting to CEO, with full ownership and autonomy
  </li>
  <li>
   Be part of Lucidya's journey toward IPO driving the next wave of growth
  </li>
 </ul>
</div>


General Manager, AI Agents

Lucidya

<div><h3 class="jobSectionHeader"><b>Role Summary</b></h3><p>
Lucidya is creating a new <b>AI Agents Business Unit</b>. The General Manager will be responsible for leading this BU with full <b>P&amp;L ownership</b>, reporting directly to the CEO. This role is multi-disciplinary: overseeing <b>product, engineering, solutions consulting, delivery, and go-to-market</b>.</p><p>
The General Manager is expected to turn AI Agents into a <b>major revenue stream for Lucidya</b>, starting with design partners and moving to scaled productization.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li><b>Strategy &amp; P&amp;L</b>: Define and execute the strategy of deploying the AI Agent business to achieve the profit margins while managing the costs efficiently while fully owning the P&amp;L of the business unit.</li>
<li><b>Product &amp; Engineering</b>: Define roadmap, ensure quality of agent platform, coordinate closely with engineering and manage dependencies and collaboration between the 2 teams.</li>
<li><b>Market Engagement</b>: Lead discussions with early customers/design partners, build success stories, define use cases.</li>
<li><b>Delivery &amp; Support</b>: Oversee implementation of AI agents for customers; ensure time-to-value and service quality to position Lucidya as a market leader in the AI Agents business.</li>
<li><b>Go-to-Market</b>: Work with sales, business development &amp; marketing to package, price, and promote AI Agent offerings; build pipeline.</li>
<li><b>Team Leadership</b>: Manage a small multi-disciplinary team across functions; hire and develop talent.</li>
</ul><p><b>Requirements</b></p><h3 class="jobSectionHeader"><b>
Requirements:</b></h3><ul>
<li><b>Proven leadership experience</b> (10+ years) in technology, SaaS, or enterprise software.</li>
<li><b>Commercial mindset</b>: understands revenue, costs, margins; can make trade-offs.</li>
<li><b>Strong communication:</b> can present to boards, customers, and internal teams).</li>
<li><b>Customer-facing credibility</b>: able to discuss AI capabilities and limitations with C-level clients.</li>
<li><b>Operational discipline</b>: sets goals, reviews performance, ensures follow-through.</li>
</ul><h3 class="jobSectionHeader"><b>Nice-to-Haves</b></h3><ul>
<li>Ex-founder</li>
<li>Experience in <b>AI/automation/digital transformation</b> projects.</li>
<li>Background in <b>Customer Experience (CX), Telecom, Banking, or Government</b> sectors.</li>
<li>Prior role as <b>GM / Business Unit Head / Country Manager / VP</b> in a SaaS or tech company.</li>
<li>Knowledge of <b>data privacy regulations in KSA (PDPL)</b> and enterprise procurement.</li>
<li>Connections with regional enterprises, government entities, and system integrators.</li>
<li><b>Track record in Saudi/GCC markets</b>, ideally with experience selling to enterprises or government.</li>
</ul><p><b>Benefits</b></p><ul>
<li>Opportunity to <b>build and lead a new business line</b> in one of the fastest-growing AI markets.</li>
<li>Direct reporting to CEO, with full <b>ownership and autonomy</b>.</li>
<li>Be part of Lucidya&rsquo;s journey toward <b>IPO</b> driving the next wave of growth.</li></ul></div>

Explore 1408+ Customer service agent in Riyadh this September. Find roles across top companies and apply now to boost your career.

1408 customer service agent jobs IN Riyadh

Car Rental Agent (Front Desk)

Customer Service Agents for Government Relations (Saudi Nationals Only)

Customer Service Agents for Contact Handling (Saudi Nationals Only)

Customer Service Officer

Customer Service Officer

General Manager, AI Agents

General Manager, AI Agents