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customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer service specialist Jobs in Istanbul

customer service specialist

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customer service professional Jobs in Istanbul

customer service professional

customer service analyst

SC Johnson

<div>
 SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers &ndash; such as Raid&reg;, Glade&reg;, Ziploc&reg; and more, in virtually every country around the world. Together, we are creating a better future &ndash; for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
 
 
 
 About The Role
 
 
 
 The Senior Analyst, Customer Fulfillment plays a critical role in driving operational excellence across the order-to-delivery cycle. This position involves high-level analytical work, process optimization, and cross-functional collaboration to ensure timely, accurate, and efficient customer shipments. The analyst is responsible for end-to-end order management and fulfillment execution on SAP, collaborating closely with customers to improve service levels and proactively resolve issues. A key part of the role is ensuring strong compliance adherence throughout the entire process, maintaining alignment with internal controls and external regulatory requirements. The position reports into the Manager, Customer Fulfillment and is part of a dynamic, performance-driven team focused on continuous improvement and customer satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead end-to-end order management and fulfillment execution on SAP, ensuring accuracy, timeliness, and alignment with customer requirements and internal standards.
 </li>
 <li>
 Collaborate closely with customers to proactively manage orders, resolve issues, and drive improvements in service levels and delivery performance.
 </li>
 <li>
 Analyze fulfillment performance and shipment pacing, identifying trends, bottlenecks, and opportunities for process optimization across the supply chain.
 </li>
 <li>
 Ensure strong compliance adherence throughout the order-to-cash process, maintaining alignment with internal controls, audit requirements, and external regulations.
 </li>
 <li>
 Coordinate effectively with cross-functional teams including Supply Planning, Logistics, and Commercial to ensure smooth execution and alignment on priorities.
 </li>
 <li>
 Support continuous improvement initiatives, contributing insights and recommendations to enhance operational efficiency, customer satisfaction, and team performance.
 </li>
 <li>
 Maintain and improve reporting tools and dashboards, providing visibility into key metrics and enabling data-driven decision-making.
 
 
 </li>
 </ul>
 
 Required Experience You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 Excellent communication and collaboration skills, preferably with experience in customer-facing roles and cross-functional coordination.
 </li>
 <li>
 Advanced Excel skills and familiarity with reporting tools (e.g., Power BI, Tableau) is a plus.
 </li>
 <li>
 3&ndash;5 years of relevant experience in customer fulfillment, order management, or supply chain operations.
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail and compliance.
 </li>
 <li>
 Strong problem-solving and continuous improvement mindset, exposure to Lean, Six Sigma, or similar methodologies is a plus.
 </li>
 <li>
 Experience in customer collaboration initiatives, including service level improvement projects or joint business planning.
 </li>
 <li>
 Strong analytical skills, with demonstrated ability to work with data, generate insights, and support decision-making.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Full-time position based in a corporate office environment.
 </li>
 <li>
 Involves regular interaction with virtual teams and stakeholders across different countries and time zones, requiring strong communication and coordination skills in a multicultural setting.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 SC Johnson is a fifth-generation family company built on a spirit of adventure and winning the right way. We have been leading with purpose for over 130 years, building top brands such as Raid&reg;, Glade&reg;, Kiwi&reg;, OFF!&reg;, Windex&reg;, Ziploc&reg; and more, in virtually every country. Through these household names, we are making a positive difference to the world around us. But we only succeed with the combined vitality and strength of our 13,000 people who we truly value and support in their pursuit of individual and shared goals.
 
 
 
 You need to be eligible to work in the country of application.
 
 
 
 This role is not eligible for relocation.
 
 
 Remote work available once a week for eligible employees.
 
 
 
 Together, we are creating a better future &ndash; for the planet, for future generations and for every SCJ team member.
 
 
 
 
 Come join us and make an impact through iconic global brands.
 
 
 
 
 GO FURTHER WITH OUR FAMILY&trade;
 
 
 
 
 Inclusion &amp; Diversity
 
 
 
 We&rsquo;re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.
 
 
 We&rsquo;re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.
 
 
</div>

Senior Analyst, Customer Fulfillment

<div>SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers &ndash; such as Raid&reg;, Glade&reg;, Ziploc&reg; and more, in virtually every country around the world. Together, we are creating a better future &ndash; for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
ABOUT THE ROLE 
The Senior Analyst, Customer Fulfillment plays a critical role in driving operational excellence across the order-to-delivery cycle. This position involves high-level analytical work, process optimization, and cross-functional collaboration to ensure timely, accurate, and efficient customer shipments. The analyst is responsible for end-to-end order management and fulfillment execution on SAP, collaborating closely with customers to improve service levels and proactively resolve issues. A key part of the role is ensuring strong compliance adherence throughout the entire process, maintaining alignment with internal controls and external regulatory requirements. The position reports into the Manager, Customer Fulfillment and is part of a dynamic, performance-driven team focused on continuous improvement and customer satisfaction. 
KEY RESPONSIBILITIES<ul><li>
Lead end-to-end order management and fulfillment execution on SAP, ensuring accuracy, timeliness, and alignment with customer requirements and internal standards.</li><li>
Collaborate closely with customers to proactively manage orders, resolve issues, and drive improvements in service levels and delivery performance.</li><li>
Analyze fulfillment performance and shipment pacing, identifying trends, bottlenecks, and opportunities for process optimization across the supply chain.</li><li>
Ensure strong compliance adherence throughout the order-to-cash process, maintaining alignment with internal controls, audit requirements, and external regulations.</li><li>
Coordinate effectively with cross-functional teams including Supply Planning, Logistics, and Commercial to ensure smooth execution and alignment on priorities.</li><li>
Support continuous improvement initiatives, contributing insights and recommendations to enhance operational efficiency, customer satisfaction, and team performance.</li><li>
Maintain and improve reporting tools and dashboards, providing visibility into key metrics and enabling data-driven decision-making.</li></ul>
REQUIRED EXPERIENCE YOU&rsquo;LL BRING<ul><li>
Excellent communication and collaboration skills, preferably with experience in customer-facing roles and cross-functional coordination.</li><li>
Advanced Excel skills and familiarity with reporting tools (e.g., Power BI, Tableau) is a plus.</li><li>
3&ndash;5 years of relevant experience in customer fulfillment, order management, or supply chain operations.</li><li>
 Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail and compliance.</li><li>
Strong problem-solving and continuous improvement mindset, exposure to Lean, Six Sigma, or similar methodologies is a plus.</li><li>
Experience in customer collaboration initiatives, including service level improvement projects or joint business planning.</li><li>
Strong analytical skills, with demonstrated ability to work with data, generate insights, and support decision-making.</li></ul> 
JOB REQUIREMENTS<ul><li>
Full-time position based in a corporate office environment.</li><li>
Involves regular interaction with virtual teams and stakeholders across different countries and time zones, requiring strong communication and coordination skills in a multicultural setting.</li></ul>
About us:
SC Johnson is a fifth-generation family company built on a spirit of adventure and winning the right way. We have been leading with purpose for over 130 years, building top brands such as Raid&reg;, Glade&reg;, Kiwi&reg;, OFF!&reg;, Windex&reg;, Ziploc&reg; and more, in virtually every country. Through these household names, we are making a positive difference to the world around us. But we only succeed with the combined vitality and strength of our 13,000 people who we truly value and support in their pursuit of individual and shared goals.
You need to be eligible to work in the country of application.
This role is not eligible for relocation. 
Remote work available once a week for eligible employees. 
Together, we are creating a better future &ndash; for the planet, for future generations and for every SCJ team member.
Come join us and make an impact through iconic global brands.
GO FURTHER WITH OUR FAMILY&trade;
#LI-MF1
Inclusion &amp; Diversity
We&rsquo;re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.
We&rsquo;re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.</div>

Citi

<div>
 The Client Onboarding Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Responsible for customer interaction, documentation issuance, review and system setups.
 </li>
 <li>
 Demonstrates high level of diligence, motivation and organizational skills.
 </li>
 <li>
 Focuses on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues.
 </li>
 <li>
 Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
 </li>
 <li>
 Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
 </li>
 <li>
 Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
 </li>
 <li>
 Encourages cross functional training for staffs to enrich their skill base.
 </li>
 <li>
 Optimizes manpower to achieve higher productivity levels.
 </li>
 <li>
 Understands client requirements and implements them correctly. Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.
 </li>
 <li>
 Monitors customer satisfaction and service level and drives process changes. Provides innovative solutions to clients. Ensures a strong and robust processing environment with effective controls.
 </li>
 <li>
 Establishes risk management practice. Maintains a culture of risk and controls in the team through various processes and check points.
 </li>
 <li>
 Identifies means to reduce transaction defects (internal and external). Develops performance matrices to track defects, productivity.
 </li>
 <li>
 Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
 </li>
 <li>
 Reviewing signature circulars, powers of attorney, or equivalent documents demonstrating and regulating the representation and binding authority of our bank's domestic/foreign/internal customers and taking necessary action and provide official offer an opinion.
 </li>
 <li>
 Providing consulting services and answering questions to domestic and foreign customers regarding any concerns regarding signature circulars and powers of attorney demonstrating and regulating the representation and binding authority of our bank's domestic/foreign/internal customers.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 5-8 years of experience in documentation review, account maintenance and related cash products preferred as well as banking experience.
 </li>
 <li>
 Having an experience in legal function/department is preferrable
 </li>
 <li>
 Good interpersonal communication skills. Able to communicate with internal and external business partners.
 </li>
 <li>
 Consistently demonstrates clear and concise written and verbal communication skills
 </li>
 <li>
 Demonstrated Project management skill including financial cost management skill.
 </li>
 <li>
 Advanced execution skills in a multi-tasking mode. Exposure to Customer Service and handling of system, testing and rollouts.
 </li>
 <li>
 Ability to achieve business objectives without compromising on controls and risk parameters established. Ability to interact confidently with senior management and / or regulators. Ability to coach and develop people, identifying and retaining talent. Able to partner with businesses and other support functions at senior levels in setting strategy and priorities. Able to strive under pressure and covert opportunity from risk. Should be open to working staggered hour /shift / over weekend and on public holidays. To ensure excellent rapport with internal stakeholders including peers and seniors and duly provide inputs to the team and ensure timely resolution of all issues, wherever there are business risks and the issues need to get addressed such cases should be raised to the senior&rsquo;s forum for appropriate action and advice.
 </li>
 <li>
 Proficient knowledge of English (written and spoken).
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s/University degree or equivalent experience (being graduated from law faculty would be a plus)
 
 
 </li>
 </ul>
 ------------------------------------------------------
 
 
 
 Job Family Group:
 
 
 
 Customer Service
 
 
 ------------------------------------------------------
 
 
 
 Job Family:
 
 
 
 Institutional Client Onboarding
 
 
 ------------------------------------------------------
 
 
 
 Time Type:
 
 
 
 Full time
 
 
 ------------------------------------------------------
 
 
 
 Most Relevant Skills
 
 
 
 Please see the requirements listed above.
 
 
 ------------------------------------------------------
 
 
 
 Other Relevant Skills
 
 
 
 For complementary skills, please see above and/or contact the recruiter.
 
 
 ------------------------------------------------------
 
 
 
 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
 
 
 
 
 If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 
 
 Accessibility at Citi.
 
 
 
 
 View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 
</div>

Client Onboarding Senior Analyst

<div>The Client Onboarding Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. 
 
Responsibilities:<ul><li>
Responsible for customer interaction, documentation issuance, review and system setups.</li><li>
Demonstrates high level of diligence, motivation and organizational skills.</li><li>
Focuses on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues.</li><li>
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.</li><li>
Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.</li><li>
Determines new work procedures, analyzes complex and variable issues with significant departmental impact.</li><li>
Encourages cross functional training for staffs to enrich their skill base.</li><li>
Optimizes manpower to achieve higher productivity levels.</li><li>
Understands client requirements and implements them correctly. Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.</li><li>
Monitors customer satisfaction and service level and drives process changes. Provides innovative solutions to clients. Ensures a strong and robust processing environment with effective controls.</li><li>
Establishes risk management practice. Maintains a culture of risk and controls in the team through various processes and check points.</li><li>
Identifies means to reduce transaction defects (internal and external). Develops performance matrices to track defects, productivity.</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li><li>
Reviewing signature circulars, powers of attorney, or equivalent documents demonstrating and regulating the representation and binding authority of our bank's domestic/foreign/internal customers and taking necessary action and provide official offer an opinion.</li><li>
Providing consulting services and answering questions to domestic and foreign customers regarding any concerns regarding signature circulars and powers of attorney demonstrating and regulating the representation and binding authority of our bank's domestic/foreign/internal customers.</li></ul>
Qualifications:<ul><li>
5-8 years of experience in documentation review, account maintenance and related cash products preferred as well as banking experience.</li><li>
Having an experience in legal function/department is preferrable</li><li>
Good interpersonal communication skills. Able to communicate with internal and external business partners.</li><li>
Consistently demonstrates clear and concise written and verbal communication skills</li><li>
Demonstrated Project management skill including financial cost management skill.</li><li>
Advanced execution skills in a multi-tasking mode. Exposure to Customer Service and handling of system, testing and rollouts.</li><li>
Ability to achieve business objectives without compromising on controls and risk parameters established. Ability to interact confidently with senior management and / or regulators. Ability to coach and develop people, identifying and retaining talent. Able to partner with businesses and other support functions at senior levels in setting strategy and priorities. Able to strive under pressure and covert opportunity from risk. Should be open to working staggered hour /shift / over weekend and on public holidays. To ensure excellent rapport with internal stakeholders including peers and seniors and duly provide inputs to the team and ensure timely resolution of all issues, wherever there are business risks and the issues need to get addressed such cases should be raised to the senior&rsquo;s forum for appropriate action and advice.</li><li>
Proficient knowledge of English (written and spoken).</li></ul>
Education:<ul><li>
Bachelor&rsquo;s/University degree or equivalent experience (being graduated from law faculty would be a plus)</li></ul>
-
Job Family Group:
Customer Service
-
Job Family:
Institutional Client Onboarding
-
Time Type:
Full time
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

CHEP

<div>
 
 
 ** YOUR MISSION ** 🚀 &ndash; WHAT WILL YOU DO? **
 
 
 
 based in
 
 Ata&scedil;ehir, Istanbul
 
 
 
 
 
 
 
 The mission of the role is to be the first point of contact for incoming calls regarding customer enquiries and complaints. The role involves owning and resolving the queries as quickly and effectively as possible. Deal with in depth and complex issues in a competent and professional manner
 
 
 
 
 <ul>
 <li>
 .
 
 Professional and courteous answering of all incoming call
 </li>
 <li>
 s,Prompt and efficient follow-up of customer queries &amp; service requests. Liaise efficiently with Field Representatives and Customer Service team
 </li>
 <li>
 s,Ensure the investigation and resolution of customer enquires with minimal delay, Where there is a delay of more than 48 hours the customer is to be communicated with at all time
 </li>
 <li>
 s,React positively to problems identified and undertake root-cause analysi
 </li>
 <li>
 s,Take preventive action to ensure customer satisfaction maximise
 </li>
 <li>
 d,Maintain regular contact with field teams and provide analytical data and support on specific account querie
 </li>
 <li>
 s,Work in line with other functions.(i.e. Logistics regarding deliveries to customers
 </li>
 <li>
 ),Record and track Customer complaints regarding quality issue
 </li>
 <li>
 s,All correspondence must be in a professional and businesslike manne
 </li>
 <li>
 r,Correspondence with the customer should always maintain a standard that reflects clarity of understandin
 </li>
 <li>
 g,Import data from various sources of CHEP software systems (SAP, BW, Siebel) to resolve credit equipment balances or issues on customer accounts to improve revenu
 </li>
 <li>
 e,Educate customers about terminology, features and benefits of products i.e. Portfolio to improve customer satisfacti
 </li>
 </ul>
 
 
 
 
 
 
 
 
 on
 
 
 ** WHAT WE ARE LOOKING FOR *
 
 *
 
 
 
 
 <ul>
 <li>
 🔎:
 
 1-3 years&rsquo; experience sales &amp; customer service in a service/automotive company where analysis and attention to detail was a key success fa
 </li>
 <li>
 ctor,Business data analysis and account reconcilia
 </li>
 <li>
 tion,Having worked in a Customer Service Team environment that solely focuses on investigating and analysing data to resolve is
 </li>
 <li>
 sues,Direct customer liai
 </li>
 <li>
 sing,Fluency in Turkish &amp; English lan
 </li>
 <li>
 guageExcellent analytical skills and detail ori
 </li>
 <li>
 entedAble to effectively handle and manage a high degree of multiple
 </li>
 <li>
 tasksCreative problem s
 </li>
 <li>
 olverStrong sense of customer satisfa
 </li>
 <li>
 ctionTime management s
 </li>
 <li>
 killsExcellent telephone m
 </li>
 <li>
 annerSelf-motivated, results driven, have negotiation s
 </li>
 <li>
 killsSiebel &amp; BW &amp; SAP
 </li>
 <li>
 userTeam player with the ability to work on own imitative and autonom
 </li>
 <li>
 ouslyAdvanced level of Excel know
 </li>
 </ul>
 
 
 
 
 
 
 
 
 ledge
 
 
 ** WHAT WE OFFE
 
 
 
 
 
 <ul>
 <li>
 R ** 💙
 
 Attractive base salary with annual bonus &amp;
 </li>
 <li>
 benefitsEmployee Investm
 </li>
 <li>
 ent PlanAbility to develop your skills and understanding of business in a worldwide logistics
 </li>
 <li>
 companyParticipation in worldwide
 </li>
 <li>
 projectsArea to build your independence and own responsi
 </li>
 <li>
 bilitiesSupport at every stage of you
 </li>
 <li>
 r careerIndependence in operating with a real impact on the orga
 </li>
 <li>
 nizationWe are celebrating our successes with meal vouchers an
 </li>
 </ul>
 
 
 
 d events
</div>

Customer Service Coordinator

Şanstech

<div>
 
 &Scedil;anstech is a growing technology company with young and dynamic talent. We create an environment and offer growing opportunities for young talent to develop their skills while experimenting with agile solutions.
 
 
 
 
 Technological innovation is the key to our success. To achieve this goal, we need exceptionally talented, intelligent, and driven people.
 
 
 
 
 We are seeking a Business Analyst. If you'd like to help us achieve this success, here's your chance to make history. We're looking for a dynamic, organized, and entrepreneurial team to join our Product and Customer Management team.
 
 
 
 
 
 Job Description
 
 
 
 
 <ul>
 <li>
 Perform process analysis and technical analysis of projects, including task creation and process management.
 </li>
 <li>
 Receive requests from business units and execute solution implementation processes.
 </li>
 <li>
 Ensure coordination and effective communication with different team units.
 </li>
 <li>
 Manage work plans and documentation, and track work, testing processes, and defects.
 </li>
 <li>
 Work within Project Management principles during solution implementation.
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Computer Engineering preferred.
 </li>
 <li>
 Ideally 4+ years of experience as a Technical Business Analyst/Business Analyst in software development.
 </li>
 <li>
 Participate in the analysis, design, and implementation processes of software projects.
 </li>
 <li>
 Experience and knowledge of middleware, application, and web service technologies such as SOAP/REST Web Services, XML, JSON, WSDL, Kafka and Redis.
 </li>
 <li>
 Proficiency in Jira, Confluence, Java, .Net, and SQL.
 </li>
 <li>
 Proficiency in Activity Diagrams, Sequence Diagrams, Use Case Diagrams, and State Diagrams.
 </li>
 <li>
 Excellent teamwork and collaboration skills.
 </li>
 <li>
 Strong written and verbal communication skills and good interpersonal skills.
 </li>
 <li>
 Analytical thinking and Problem-solving skills
 </li>
 <li>
 The ability to anticipate and effectively solve complex problems; build consensus and harmony, act with urgency, achieve results, and take informed risks
 </li>
 <li>
 Strong planning, organization, documentation, and coordination skills
 </li>
 <li>
 The ability to adapt to flexible working hours
 </li>
 <li>
 Proficiency in English
 </li>
 <li>
 Preferably knowledge of iGaming
 </li>
 <li>
 For male candidates, completion of military service
 </li>
 </ul>
</div>

Business Analyst

Samsung Electronics

<div>
 
 
 Position Overview
 
 
 
 
 
 
 We are seeking a results-oriented Assistant Manager &ndash; Spare Parts Sales Analyst to strengthen Samsung&rsquo;s customer service and distribution network. In this key role, you will oversee end-to-end spare parts operations&mdash;optimizing service levels, reducing delivery costs, and ensuring seamless order-to-delivery performance across regional service centers.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 Operations &amp; Customer Service
 
 
 Lead daily &ldquo;order-to-deliver&rdquo; processes to ensure on-time, in-full deliveries.
 
 
 Supervise customer order management: release orders, monitor allocations, and resolve invoicing or credit issues.
 
 
 Manage customer claims and complaints, ensuring resolutions meet Samsung standards.
 
 
 Coordinate with warehouse and 3PL partners to secure outbound capacity and efficient delivery schedules.
 
 
 
 
 
 
 Sales &amp; Inventory Analytics
 
 
 
 Analyze spare parts sales orders and service stock levels to support fact-based decisions.
 
 
 Conduct regular stock counts and reconciliations; report discrepancies to management.
 
 
 Produce inventory, transportation, and KPI reports (weekly, monthly, annual).
 
 
 Monitor and optimize returned orders, refunds, and fraud/error corrections.
 
 
 
 
 
 
 Process Optimization &amp; Automation
 
 
 
 Drive order-type optimization and automate sales order processes.
 
 
 Set cut-off times, create batch-ups, and maintain efficient delivery routes using KPI metrics.
 
 
 Lead ERP/SAP enhancements and cross-functional process improvements with IT, Finance, and Dealer Management teams.
 
 
 Ensure all workflows are fully documented, standardized, and continuously improved.
 
 
 
 
 
 
 Financial &amp; Risk Management
 
 
 
 Oversee customer credit management and pricing administration.
 
 
 Track and mitigate credit limit risks, ensuring timely dispute resolution.
 
 
 
 
 
 
 Supply Chain &amp; Procurement Support
 
 
 
 Coordinate with procurement and logistics to maintain optimal stock availability and seasonal forecasts.
 
 
 Implement spare parts demand planning and dynamic replenishment in SAP.
 
 
 Identify excess, non-moving, and aging inventory, reporting actionable insights to reduce costs.
 
 
 
 
 
 
 
 
 
 Team Leadership &amp; Compliance
 
 
 
 Train and mentor supply chain specialists at service points on a quarterly basis, following up on progress.
 
 
 Conduct on-site service center audits, leading operational improvements or business closures when necessary.
 
 
 Ensure adherence to Samsung&rsquo;s inventory management policies, safety standards, and product handling guidelines.
 
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Industrial Engineering, Supply Chain Management, Business Administration, Logistics, or a related discipline.
 </li>
 <li>
 4+ years of experience in spare parts sales, supply chain, or inventory management, ideally within consumer electronics or a multinational environment.
 </li>
 <li>
 Proven ability to lead teams and manage cross-functional projects.
 </li>
 <li>
 Advanced knowledge of ERP systems (SAP strongly preferred) and strong Excel/Power BI skills.
 </li>
 <li>
 Excellent analytical, problem-solving, and communication abilities.
 </li>
 <li>
 Fluent English (written and spoken)
 </li>
 </ul>
</div>

Assistant Manager – Spare Parts Sales Analyst

Explore 851+ Customer service analyst in Istanbul this November. Find roles across top companies and apply now to boost your career.

851 customer service analyst jobs IN Istanbul

Senior Analyst, Customer Fulfillment

Senior Analyst, Customer Fulfillment

Client Onboarding Senior Analyst

Client Onboarding Senior Analyst

Customer Service Coordinator

Business Analyst

Assistant Manager – Spare Parts Sales Analyst