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customer service and logistics manager

KAYALI

<div>
 
 Who We Are
 
 
 
 Fuelled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to &lsquo;my imagination' in Arabic, KAYALI provides a modern fragrance experience inspired by Mona's rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world's most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jewelled bottles.
 
 
 
 Our Mission
 
 
 
 To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative &amp; luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.
 
 
 
 Summary
 
 
 
 We are seeking a results-driven and customer-obsessed Customer Service &amp; Logistics Manager to lead and oversee end-to-end supply chain management, logistics operations, and distribution management. This role will ensure seamless product delivery and superior customer service across global markets. The ideal candidate will thrive in a dynamic environment and be passionate about operational excellence, team leadership, and delivering an elevated brand experience.
 
 
 Key Responsibilities:
 
 
 Customer Service &amp; Experience
 
 
 <ul>
 <li>
 Oversee and continuously improve customer service across all channels (DTC, retailers, marketplaces), ensuring timely and high-quality support
 </li>
 <li>
 Lead internal and/or outsourced customer service teams, ensuring SLAs and CSAT metrics are consistently achieved
 </li>
 <li>
 Implement service-focused strategies that drive customer satisfaction and loyalty
 </li>
 <li>
 Manage escalated customer concerns and implement root-cause analysis for long-term solutions
 </li>
 <li>
 Develop and maintain customer service training materials and knowledge bases aligned with the KAYALI tone of voice
 
 
 </li>
 </ul>
 Supply Chain &amp; Logistics
 
 
 <ul>
 <li>
 Lead and oversee end-to-end supply chain management, ensuring optimal coordination across procurement, warehousing, and fulfillment
 </li>
 <li>
 Manage and optimize warehouse operations, inventory management, and distribution networks for efficiency, speed, and cost-effectiveness
 </li>
 <li>
 Oversee logistics functions, ensuring smooth coordination between suppliers, manufacturers, 3PL partners, and retail customers
 </li>
 <li>
 Develop and implement strategic initiatives to enhance operational performance and customer satisfaction
 </li>
 <li>
 Lead process improvement projects to streamline workflows, reduce costs, and improve service levels
 </li>
 <li>
 Ensure full compliance with customs, international shipping regulations, and best practices in global logistics
 </li>
 <li>
 Align logistics and customer service functions with broader business objectives by collaborating closely with cross-functional teams (Planning, E-commerce, Finance, etc.)
 
 
 </li>
 </ul>
 Leadership &amp; Performance
 
 
 <ul>
 <li>
 Provide strong team leadership, fostering a culture of accountability, continuous improvement, and high performance
 </li>
 <li>
 Champion sustainability initiatives and regulatory compliance across all logistics and supply chain activities
 </li>
 <li>
 Track and report on key performance metrics, offering insights and action plans to senior leadership
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Supply Chain, Business Administration, Logistics, or related field
 </li>
 <li>
 10+years of progressive experience in customer service and/or logistics roles, preferably within FMCG, beauty, or luxury sectors
 </li>
 <li>
 Proven experience managing international supply chains, 3PLs, and customer service operations
 </li>
 <li>
 Strong analytical, strategic planning, and problem-solving skills
 </li>
 <li>
 Excellent communication and leadership skills with the ability to influence cross-functional stakeholders
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Premium Medical/Dental/Vision coverage
 </li>
 <li>
 Find Your Magic Days
 </li>
 <li>
 Volunteer Day
 </li>
 <li>
 Professional Development Days
 </li>
 <li>
 Birthday leave
 </li>
 <li>
 Egg Freezing Benefits
 </li>
 <li>
 Employee discounts on Kayali products
 </li>
 <li>
 Products gifting
 </li>
 </ul>
</div>

Customer Service and Logistics Manager

<div>Who We Are
Fuelled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to &lsquo;my imagination&rsquo; in Arabic, KAYALI provides a modern fragrance experience inspired by Mona&rsquo;s rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world&rsquo;s most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jewelled bottles.
Our Mission
To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative &amp; luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.
Summary
We are seeking a results-driven and customer-obsessed Customer Service &amp; Logistics Manager to lead and oversee end-to-end supply chain management, logistics operations, and distribution management. This role will ensure seamless product delivery and superior customer service across global markets. The ideal candidate will thrive in a dynamic environment and be passionate about operational excellence, team leadership, and delivering an elevated brand experience.
Key Responsibilities:
Customer Service &amp; Experience<ul><li>Oversee and continuously improve customer service across all channels (DTC, retailers, marketplaces), ensuring timely and high-quality support.</li><li>Lead internal and/or outsourced customer service teams, ensuring SLAs and CSAT metrics are consistently achieved.</li><li>Implement service-focused strategies that drive customer satisfaction and loyalty.</li><li>Manage escalated customer concerns and implement root-cause analysis for long-term solutions.</li><li>Develop and maintain customer service training materials and knowledge bases aligned with the KAYALI tone of voice.</li></ul>
Supply Chain &amp; Logistics<ul><li>Lead and oversee end-to-end supply chain management, ensuring optimal coordination across procurement, warehousing, and fulfillment.</li><li>Manage and optimize warehouse operations, inventory management, and distribution networks for efficiency, speed, and cost-effectiveness.</li><li>Oversee logistics functions, ensuring smooth coordination between suppliers, manufacturers, 3PL partners, and retail customers.</li><li>Develop and implement strategic initiatives to enhance operational performance and customer satisfaction.</li><li>Lead process improvement projects to streamline workflows, reduce costs, and improve service levels.</li><li>Ensure full compliance with customs, international shipping regulations, and best practices in global logistics.</li><li>Align logistics and customer service functions with broader business objectives by collaborating closely with cross-functional teams (Planning, E-commerce, Finance, etc.).</li></ul>
Leadership &amp; Performance<ul><li>Provide strong team leadership, fostering a culture of accountability, continuous improvement, and high performance.</li><li>Champion sustainability initiatives and regulatory compliance across all logistics and supply chain activities.</li><li>Track and report on key performance metrics, offering insights and action plans to senior leadership.</li></ul>
Requirements<ul><li>Bachelor&rsquo;s degree in Supply Chain, Business Administration, Logistics, or related field.</li><li>10+years of progressive experience in customer service and/or logistics roles, preferably within FMCG, beauty, or luxury sectors.</li><li>Proven experience managing international supply chains, 3PLs, and customer service operations.</li><li>Strong analytical, strategic planning, and problem-solving skills.</li><li>Excellent communication and leadership skills with the ability to influence cross-functional stakeholders.</li></ul>
Benefits<ul>
<li>Premium Medical/Dental/Vision coverage</li>
<li>Find Your Magic Days</li>
<li>Volunteer Day</li>
<li>Professional Development Days</li>
<li>Birthday leave</li>
<li>Egg Freezing Benefits</li>
<li>Employee discounts on Kayali products</li>
<li>Products gifting</li></ul></div>

Boxman

Job Title: Sales Business Development Manager Location: Dubai, UAE Company: Boxman Global LogisticsAbout Us Boxman Global Logistics is a leading freight forwarding and logistics company in the UAE, working with global partners such as FedEx, DHL, and UPS. We specialize in Express Courier, Air Freight, Sea Freight, Road Freight, Customs Brokerage, Warehousing &amp; Fulfilment, and E-commerce Logistics.Role Overview We are seeking a dynamic and results-oriented Sales Business Development Manager to drive business growth, expand our client base, and strengthen customer relationships. The ideal candidate will possess strong commercial acumen, proven sales experience in logistics, and the ability to deliver consistent results.Key Responsibilities<ul><li>Develop and execute business development strategies to achieve sales targets.</li><li>Identify, pursue, and secure new business opportunities across multiple sectors.</li><li>Build and maintain long-term relationships with clients and partners.</li><li>Prepare and deliver tailored proposals and presentations.</li><li>Monitor market trends, competitor activity, and customer needs.</li><li>Collaborate with internal teams (Operations, Finance, Customer Service) to ensure service excellence.</li><li>Provide accurate sales forecasts, reports, and pipeline updates.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field (MBA is a plus).</li><li>Minimum 5 years of sales/business development experience in logistics, freight forwarding, or supply chain.</li><li>Strong understanding of international shipping, customs regulations, and trade compliance.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Proven track record of achieving and exceeding sales targets.</li><li>Self-motivated with the ability to work independently and as part of a team.</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives.</li><li>Career growth opportunities within a fast-growing logistics company.</li><li>Exposure to regional and international markets.</li><li>A collaborative and professional work environment.</li></ul>Desired Skills<ul><li>Strong knowledge of freight forwarding, express courier, and supply chain solutions.</li><li>Established network of clients within UAE/GCC markets.</li><li>Proficiency in CRM systems (Zoho CRM preferred).</li><li>Ability to analyze data and develop actionable sales strategies.</li><li>Strong negotiation and closing skills.</li><li>High level of initiative, persistence, and resilience.</li><li>Multilingual proficiency (English mandatory; Arabic/Hindi/Tagalog/Malayalam is an advantage).</li></ul>Job Type: Full-time

Sales & Business Development Manager

Delta HRMS

About the Role We are seeking a highly experienced Retail &amp; Logistics Manager with 12+ years of proven expertise in retail operations and logistics management within the UAE. The ideal candidate will be responsible for overseeing end-to-end retail operations, supply chain efficiency, warehouse management, distribution, and customer service excellence.Key Responsibilities<ul><li>Lead and manage retail operations, ensuring smooth day-to-day business activities.</li><li>Oversee logistics, warehousing, and distribution functions to ensure timely delivery.</li><li>Develop and implement efficient supply chain and inventory management strategies.</li><li>Negotiate with vendors, suppliers, and logistics partners to optimize costs.</li><li>Monitor KPIs and performance metrics across retail and logistics functions.</li><li>Ensure compliance with UAE regulations, health &amp; safety standards, and company policies.</li><li>Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.</li><li>Manage and mentor teams across retail outlets and logistics operations.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Supply Chain, Logistics, or related field (Master&rsquo;s preferred).</li><li>Minimum 12 years of experience in retail and logistics management, preferably in the UAE.</li><li>Strong knowledge of UAE retail market dynamics and logistics operations.</li><li>Excellent leadership, negotiation, and stakeholder management skills.</li><li>Proven track record in optimizing retail operations and supply chain processes.</li><li>Strong analytical, organizational, and problem-solving abilities.</li><li>Fluency in English required; Arabic is an advantage.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you available to join immediately?</li></ul>

Retail and Logistics Manager

PRIME LOGISTICS FZCO

The Account Manager&rsquo;s responsibilities include generating leads, making sales calls, continuously updating our CRM database, and meeting sales targets.To be successful as an Account Manager, you should be an inspired self-starter and able to drive sales growth. Ultimately, a top-notch Account Manager should be able to build rapport with customers and close sales.Account Manager Responsibilities:<ul><li>Setting sales goals and developing sales strategies.</li><li>Researching prospects and generating leads.</li><li>Contacting potential and existing customers on the phone, by email, and in person.</li><li>Handling customer questions, inquiries, and complaints.</li><li>Preparing and sending quotes and proposals.</li><li>Managing the sales process through specific software programs.</li><li>Building and maintaining a CRM database.</li><li>Meeting daily, weekly, and monthly sales targets.</li><li>Participating in sales team meetings.</li></ul>Account Manager Requirements:<ul><li>High school diploma/GED.</li><li>3+ years of sales experience in Express, Freight forwarding or logistics</li><li>Excellent customer service and sales skills.</li><li>Strong verbal and written communicator.</li><li>Excellent phone and presentation skills.</li><li>Proficiency in Microsoft Office, CRM, and sales software programs.</li><li>Good negotiation and problem-solving skills.</li><li>Ability to speak Arabic, Malayalam, Hindi, French, Chinese would be an added advantage</li></ul>Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthExperience:<ul><li>sales experience in Express, Freight forwarding or logistics: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>License/Certification:<ul><li>UAE Driver's License (Required)</li></ul>

Account Manager - Sales

RIME GROUP FZE

JOB OBJECTIVE:The Aftersales Manager will be responsible for leading and managing all post-sales functions including service operations, spare parts, warranty, and customer support. This role ensures that customers receive timely, high-quality aftersales services that strengthen trust, enhance customer satisfaction, and secure long-term partnerships. Acting as a key link between clients and internal departments, the Aftersales Manager drives continuous improvement in service delivery while reinforcing Rime&rsquo;s position as a reliable partner in the Refrigeration industry.MAJOR DUTIES AND RESPONSIBILITIES:<ul><li>Develop and implement aftersales strategies, policies, and procedures to achieve customer satisfaction and service excellence.</li><li>Oversee service operations including installation support, maintenance contracts, warranty handling, and technical troubleshooting.</li><li>Manage spare parts inventory and ensure timely availability of parts to support customer needs.</li><li>Lead, train, and motivate the service and support team to maintain high standards of performance and professionalism.</li><li>Establish strong relationships with customers, addressing escalations and ensuring timely resolution of issues.</li><li>Monitor KPIs related to service quality, response times, customer satisfaction, and revenue from aftersales activities.</li><li>Collaborate with production, sales, and logistics teams to ensure seamless coordination and customer support.</li><li>Identify opportunities for process improvements and new service offerings to enhance competitiveness.</li><li>Prepare regular reports on aftersales performance, customer feedback, and business opportunities.</li></ul>QUALIFICATIONS:<ul><li>Bachelor&rsquo;s degree in Mechanical Engineering or a related field.</li><li>Minimum 5&ndash;8 years of experience in Service / Production management within Refrigeration or related industries.</li><li>Proven track record of leading service operations, managing teams, and handling customer escalations.</li><li>Solid understanding of warranty processes, spare parts management, and service contracts.</li><li>Solid understanding of refrigeration industry and troubleshooting methods.</li><li>Experience working in a multinational or regional company in the Middle East is preferred.</li></ul>REQUIRED SKILLS: <ul><li>Strong leadership and team management abilities.</li><li>Excellent communication, negotiation, and customer relationship skills.</li><li>Strategic thinking with the ability to balance customer needs and business goals.</li><li>Proficiency in MS Office and ERP systems; knowledge of CRM tools is an advantage.</li><li>Analytical mindset with problem-solving skills and attention to detail.</li><li>Ability to thrive under pressure and handle complex customer issues.</li></ul>Job Type: Full-time

After-Sales Manager

Christian Dior Couture

<div>
 Position
 
 
 
 Job Description
 
 
 
 The Assistant Department Manager for Ready to Wear will assist the Department Manager in overseeing the operations of the Ready to Wear department. This role involves supporting the management team in achieving sales targets, optimizing stock levels, ensuring excellent customer service, and implementing marketing activities. The Assistant Department Manager will also be responsible for supervising and coaching the sales team, maintaining relationships with suppliers
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Operational Support:
 </li>
 <li>
 Assist in overseeing daily operations of the Ready to Wear department.
 </li>
 <li>
 Ensure adherence to established procedures for ordering and transferring stock.
 </li>
 <li>
 Participate in setting up and optimizing stock level usage.
 </li>
 <li>
 Follow up with area managers to ensure optimal stock levels.
 </li>
 <li>
 Participate in the development of purchase plans.
 </li>
 <li>
 Sales and Targets:
 </li>
 <li>
 Monitor daily sales and compare against monthly and yearly targets.
 </li>
 <li>
 Support the Department Manager in taking necessary actions to achieve sales goals.
 </li>
 <li>
 Assist in follow-up on sales performance and provide regular updates to the Department Manager.
 </li>
 <li>
 Attend managers&rsquo; meetings to review shop performance and provide feedback to the Department Manager.
 </li>
 <li>
 Events Management:
 </li>
 <li>
 Assist in the execution of marketing activities and promotions within the department (Including Trunk Shows, Fur Events&hellip;etc)
 </li>
 <li>
 Customer Service:
 </li>
 <li>
 Ensure the highest level of customer service is provided by the team.
 </li>
 <li>
 Address customer needs and resolve issues to exceed their expectations.
 </li>
 <li>
 Team Management:
 </li>
 <li>
 Assist in managing, engaging, and guiding the team.
 </li>
 <li>
 Support the Department Manager in setting objectives and budgets for team members.
 </li>
 <li>
 Provide coaching and training to team members to enhance their performance.
 </li>
 <li>
 Conduct regular one-on-one meetings and mentoring sessions with team members.
 </li>
 <li>
 Supplier and Partner Relations:
 </li>
 <li>
 Coordinate with suppliers, contractors, logistics, and merchandising for opening, closing, and renovation activities.
 </li>
 <li>
 Maintain smooth relationships with suppliers and business partners to implement partnerships.
 </li>
 <li>
 CRM Activities:
 </li>
 <li>
 Follow up on CRM activities to ensure 100% contactability and Dior Know compliance.
 </li>
 <li>
 Align with CRM to ensure the OTO schedule for the department is planned for the week/months ahead and that the team&rsquo;s individual OTO&rsquo;s targets are being respected and followed up on
 </li>
 </ul>
</div>

Assistant Department Manager – Ready to Wear

Explore 7124+ Customer service and logistics manager in Dubai this September. Find roles across top companies and apply now to boost your career.

7124 customer service and logistics manager jobs IN Dubai

Customer Service and Logistics Manager

Customer Service and Logistics Manager

Sales & Business Development Manager

Retail and Logistics Manager

Account Manager - Sales

After-Sales Manager

Assistant Department Manager – Ready to Wear