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customer service representative Jobs in Dubai

customer service representative

customer service assistant

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171348
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 To provide exceptional front-line customer service that enhances the shopping experience for all visitors to the retail center. The role involves welcoming guests, addressing inquiries and concerns, offering accurate information about the mall&rsquo;s services, stores, and promotions, and ensuring that all customer interactions reflect the mall's commitment to service excellence. The customer service staff also supports daily operations by coordinating with internal teams and tenants, contributing to a safe, friendly, and customer-focused environment
 
 
 
 What you will do:
 
 
 
 
 Responsible for:
 
 
 
 
 Customer Service:
 
 
 
 Responsible for delivering exceptional customer service to all visitors, with sensitivity to cultural differences and an understanding of diverse customer expectations.
 
 
 
 Site Knowledge:
 
 
 
 Responsible for developing an in depth understanding of the retail centre to assist to any customer queries
 
 
 
 Mall Collaterals:
 
 
 
 Responsible for maintaining adequate stock of mall collaterals.
 
 
 
 Resolution of Problem:
 
 
 
 Responsible for proactively resolving customer complaints/ issues within the delegated level of authority.
 
 
 
 Coordination:
 
 
 
 Coordinate with other departments within the mall, with respect to any issues relevant to these areas.
 
 
 
 Sales:
 
 
 
 Provide Gift Card and Business Service Suppor
 
 
 
 Management Support:
 
 
 
 Provide support to the inter-departments at DFCM so as to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions
 
 
 
 Emergency Aid and Response Team Member
 
 :
 
 
 Provide basic level first aid services and emergency assistance to the customer.
 
 
 
 Job Context:
 
 
 
 This role is responsible for delivering a high standard of customer service in a professional, courteous, and efficient manner, reflecting the company's commitment to excellence within the shopping centre industry. As the face of Dubai Festival City Mall, the Customer Service staff will handle all visitor inquiries and assistance with a friendly and solution-oriented approach. The role requires strict adherence to the Customer Service Guidelines and full compliance with all HR policies and procedures.
 
 
 
 Required skills to be successful:
 
 
 
 
 Job-Specific Skills:
 
 
 
 <ul>
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 Customer Service Excellence
 </li>
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 Verbal and written communication
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 Problem Solving and Complaint Handling
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 Willing to work on weekends, official holidays and outside the official working hours.
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 POS &amp; Gift Card Handling
 </li>
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 Team Collaboration
 
 
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 </ul>
 
 Behavioural Competencies
 
 :
 
 
 <ul>
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 Friendly, approachable, honest and trustworthy.
 </li>
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 Adaptation and Flexibility
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 Emotional Resilience
 </li>
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 Cultural Sensitivitiy
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 Proactive, punctual and reliable.
 </li>
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 Positive, cheerful mentality and open to work attitude
 
 
 </li>
 </ul>
 
 What equips you for the role:
 
 
 
 
 Minimum Qualifications and Knowledge:
 
 
 
 <ul>
 <li>
 Graduation in any degree.
 </li>
 <li>
 Fluent in English, preferably in Arabic or any other language would be an advantage.
 
 
 </li>
 </ul>
 
 Minimum Experience:
 
 
 
 <ul>
 <li>
 2 years relevant customer service experience in a shopping Centre or hospitality background preference for front-desk.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
</div>

Customer Service Assistant I Real Estate I DFC Mall

The Expert Advice

The Expert Advice &ndash; Immigration ServicesAt The Expert Advice, we understand that immigration is not just a legal process; it&rsquo;s a life-changing journey that impacts individuals, families, and businesses worldwide. With our global reach and expertise, we are dedicated to providing personalized immigration services tailored to meet the diverse needs of our clients across borders.Position: Customer Service Executive (Immigration Background only) Female Location: Dubai, UAE Salary: Up to AED 3,000.Key Requirements:<ul><li>Minimum 1&ndash;2 years of experience in Immigration industry Female (mandatory).</li><li>Strong communication skills in Tamil &amp; Malayalam (spoken &amp; written).</li><li>Proven retention power and convincing ability.</li><li>Ability to manage incoming/outgoing calls, WhatsApp chats, and emails.</li><li>Must be able to handle own visa process and assist clients with documentation.</li><li>Strong client service skills and ability to build long-term relationships.</li></ul>What We Offer:<ul><li>Competitive salary package (up to AED 3,000).</li><li>Professional growth opportunities in the immigration industry.</li><li>Supportive and multicultural work environment.</li><li>Own Visa can apply ( we are looking for long term )</li></ul>Mon to Sat 09:30 AM to 06:30 PM ( Sunday Fixed Off )Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,000.00 per monthExperience:<ul><li>Immigration Customer Service : 1 year (Preferred)</li></ul>Language:<ul><li>Tamil &amp; Malyalam both (Preferred)</li></ul>

Customer Service Executive ( Immigration )

Junior Couture

A customer service executive supports customers by providing helpful information, answering questions, and responding to complaints.ResponsibilitiesCustomer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes in the Web or App. It also will include helping clients to processing payments.Job RequirementsHigh School/ DiplomaJob Type: Part-timePay: From AED1.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have Emirati Family Book ?</li></ul>Expected Start Date: 06/10/2025

Customer Service Executive - UAE National (Part time)

Precise Communications

Duties &amp; Responsibilities:<ul><li>Coordinate and monitor delivery operations</li><li>Interact with clients and delivery agents for smooth functioning</li><li>Plan and track the shipment of final products according to customer requirements</li><li>Keep logs and records of warehouse stock, executed orders etc.</li><li>Prepare accurate reports for management</li></ul>Requirements:<ul><li>Strong Communication skills in Hindi &amp; English</li><li>Minimum 2-4 years experience as Coordinator in UAE or Home Country</li><li>Diploma/Bachelor's Degree in any field</li><li>Outstanding organizational and coordination abilities</li><li>Excellent time management and interpersonal skills</li><li>Experience with logistics delivery companies is an added advantage</li><li>Freshers who speak Hindi and English fluently can also apply for the role</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Customer Service: 2 years (Preferred)</li></ul>Language:<ul><li>Hindi (Preferred)</li></ul>

Customer Service Executive (Hindi Speaker)

HRsource

<div>
 
 We are seeking an energetic and driven Assistant Store Manager for an iconic luxury fashion brand in Dubai mall.
 
 
 
 
 
 As the Assistant Store Manager, you will work closely with the Store Director and sales team to drive, mentor and support in store sales through relationship selling and 1:1 personalized customer service. The ideal Assistant Store Manager is passionate about customer service, team building, fashion, styling and has the ability to cultivate and grow customers following, both in store and digitally.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Create best in class customer experience - work closely with the sales team to ensure all customers receive an unforgettable experience while shopping in store.
 </li>
 <li>
 Partner with the store director to lead and drive daily sales, team management and operation of the store.
 </li>
 <li>
 Support the store director by mentoring selling stylists, coaching selling on the floor &amp; through personal client outreach.
 </li>
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 Work passionately with a growing team to meet and exceed store sales goals in a team-based commission environment
 </li>
 <li>
 Collaborate to build relationships with community partners &amp; plan seasonal events.
 </li>
 <li>
 Build genuine relationships with customers.
 </li>
 <li>
 Seek fashion and product knowledge to build your styling expertise. In partnership with the store director, ensure the sales team is trained and knowledgeable to successfully deliver exceptional selling experience.
 </li>
 <li>
 Assist with daily store operations; (not limited to) inventory management and online order fulfilment.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 2-4 years of experience in equivalent leadership role preferred.
 </li>
 <li>
 Must be passionate about and display ability to lead by example, delivering exceptional interpersonal skills and customer service.
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 Service &amp; style ambassador; must possess the ability to create and develop relationships with customers.
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 Ability to proactively and positively handle employee and customer relations.
 </li>
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 Ability to build and maintain a client book.
 </li>
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 High level of initiative, ownership and accountability.
 </li>
 <li>
 Ability to bring a positive, engaging energy to the workplace.
 </li>
 </ul>
</div>

Assistant Store Manager (Luxury Retail)

Banoze Ltd

Assistant Garage ManagerJob Location: London, United Kingdom Interview Location: DubaiBanoze Ltd is seeking experienced Assistant Garage Managers with strong industry knowledge and operational skills to support our expanding network in London.Who We're Looking For:An energetic and dependable professional with in-depth tyre industry knowledge, capable of assisting in daily garage operations, leading small teams, ensuring job quality, and providing excellent customer service.You&rsquo;ll work closely with the Garage Manager to ensure efficiency, profitability, and top-level service.Requirements:<ul><li>+5 years UAE Driving License (mandatory)</li><li>Minimum 3&ndash;5 years experience in tyre shop or garage assistant management</li><li>Solid understanding of tyre types, brands, sizes, speed/load ratings, and UK vs UAE road differences</li><li>Ability to assist in retail pricing, service upselling, and quotation preparation</li><li>Practical exposure to stock management, ordering tyres, and vendor coordination</li><li>Experience supervising technicians, tyre fitters, and daily workflows</li><li>Good grasp of brake, battery, alignment, and suspension services</li><li>Confident with customer-facing communication and issue resolution</li><li>Familiar with POS systems, basic invoicing, and workshop reporting</li></ul>Key Responsibilities:<ul><li>Support Garage Manager in running daily operations efficiently</li><li>Supervise tyre fitting, mechanical repair jobs, and customer appointments</li><li>Ensure accurate tyre fitting, torque specs, pressure settings, and product knowledge</li><li>Assist in managing stock levels, incoming shipments, and order processing</li><li>Monitor job quality and staff performance on the floor</li><li>Handle customer service tasks &ndash; from walk-ins to appointment follow-ups</li><li>Ensure the garage operates in line with UK compliance and safety protocols</li></ul>Interviews will be conducted in Dubai Selected candidates will be contacted for further instructions.Job Type: Full-timePay: AED5,000.00 - AED9,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (Required)</li></ul>Experience:<ul><li>Driving: 5 years (Required)</li></ul>License/Certification:<ul><li>+5 years UAE driving license (Required)</li><li>IELTS Band 5 or UKVI B1 English for Skilled Worker Visa (Required)</li></ul>

Assistant Garage Manager

UD TRUCKS

<div><div><div><div><div>&#12479;&#12452;&#12488;&#12523;: Assistant Manager, Quality &amp; Customer Support
</div></div></div></div><div><div><div><div>&#22269;/&#22320;&#22495;: AE
</div></div></div></div><div><div><div><div>&#24066;&#21306;&#30010;&#26449;: Dubai
</div></div></div></div><div><div><div><div>&#35500;&#26126;: Job Overview:UD Trucks is known for our pioneering technologies and products within the commercial automotive industry. The Assistant Manager, Quality &amp; Customer Support provides operational support to maintain and improve product quality and customer experience across the MEENA region. This role coordinates campaign deployments, tracks field issues, assists in product investigations, and ensures accurate reporting.Acting under the guidance of the Senior Manager, the role serves as a day-to-day contact point for importers on quality-related matters, ensuring smooth communication and timely documentation.Key Responsibilities:Operational Support on Quality Issues:Monitor market quality reports and technical feedback channels.Follow up with importers and escalate issues when needed.Assist in preparing investigation summaries.Campaign &amp; Recall Coordination:Track service campaign deployments and follow up on progress.Coordinate materials and maintain campaign reportsCustomer &amp; Importer Interface:Respond to importer queries on technical cases.Ensure accurate recording of field complaints.Support alignment between importer feedback and internal teams.Field Testing Support:Coordinate logistics for field test activities.Compile data and assist in internal reporting.Reporting &amp; Documentation:Contribute to Market Quality Reports (MQRs).Support failed parts collection documentation.Maintain dashboards and reporting files.Key Interfaces:Importers and customers (MEENA).MEENA Service Sales and Parts teams.Quality &amp; Warranty teams (GTA and UD Trucks MEENA).Internal stakeholders (technical support and campaigns).Key Performance Indicators (KPIs):Timely coordination of campaigns and documentation.MQR accuracy and completeness.Responsiveness to importer case follow-ups.Effectiveness in coordinating field case inputs.</div></div></div></div></div>

Assistant Manager, Quality & Customer Support

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