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customer collaboration specialist

customer service associate

Lalamove

<div>
 Lalamove ( https://www.lalamove.com ) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.
 <br/>
 <br/>
 Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates.
 <br/>
 <br/>
 Office location: 4. Levent, Istanbul
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat
  </li>
  <li>
   Support frontline CS operation teams to ensure operational excellence and excellent customer service.
  </li>
  <li>
   Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed
  </li>
  <li>
   Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
  </li>
  <li>
   Complete ad-hoc assignments from CX Functional team.
  </li>
  <li>
   Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Advanced skill in Excel &amp; PowerPoint
  </li>
  <li>
   Good Communication Skills in both Turkish and basic communication in English
   <br/>
   <br/>
  </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Customer Service Associate

LaLaMove

<div><div><div>Lalamove (https://www.lalamove.com) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.<br>
</div><div></div><br>
<div>Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates.<br>
</div><div></div><br>
<div>Office location: 4. Levent, Istanbul</div></div>
<div><div><h3 class="jobSectionHeader"><b>What You&rsquo;ll Do:</b></h3><ul><li><ul><li>
Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat</li><li>
Support frontline CS operation teams to ensure operational excellence and excellent customer service.</li><li>
Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed</li><li>
Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.</li><li>
Complete ad-hoc assignments from CX Functional team.
</li><li>Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)</li></ul></li></ul></div></div><br>
<div></div>
<div><div><h3 class="jobSectionHeader"><b>
Requirements:</b></h3><ul><li><ul><li>
Advanced skill in Excel &amp; PowerPoint</li><li>
Good Communication Skills in both Turkish and basic communication in English
</li></ul></li></ul></div></div><div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Concentrix

<div><div><div><div><div><b>Location</b></div>
<div>İstanbul, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
Join Concentrix Today!</div><h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
Istanbul</p></div></div></div><div></div>

Customer Service - English

Levi Strauss

<div><div><div>Levi Strauss &amp; Co. isn't your typical retailer. We've been pushing boundaries since 1873, inventing the blue jean, redefining khakis, and breaking barriers with size-inclusive activewear. We champion sustainability and ethical practices. Our brands (Levi's&reg;, Dockers&reg;, Beyond Yoga&reg;) stand for freedom and self-expression.</div><div></div><div><br>
Reporting to the Store Manager, stylists are consumer centric, open minded, proactive, and think beyond the task. You are responsible for modeling and coaching for the ultimate experience to all consumers through a variety of functions and procedures relating to customer service, sales, merchandising, and store operations.</div></div><div></div><div><div><div><div><br>
We're looking for a Stylist who shares our values:</div></div><div><ul><li><div>
Embraces Originality and Integrity: You share our passion for fashion and understand the importance of our brand heritage.</div></li><li><div>
Empathy for Customers and Co-workers: You add positivity to our store culture.</div></li><li><div>
Demonstrate Courage: You lead with our values.</div></li><li><div>
Drives Performance: You're results-oriented and support the team.</div></li></ul></div><div></div><div><div>
You'll support the leadership team to success:</div></div><div><ul><li><div>
Suggest looks that incorporate the latest trends and current promotions based on the consumer's needs consistent with Levi's&reg; service approach.</div></li><li><div>
Promote Levi's&reg; omni experience by engaging consumers with Red Tab Loyalty program</div></li><li><div>
Resolve consumer concerns in a manner consistent with company policy and with consumer satisfaction in mind. Partner with store management on elevated consumer issues.</div></li><li><div>
Efficient handling of all cash handling and merchandise operations such as shipment processing, floor set, markdown, and replenishment systems while maintaining standards. Perform store procedures in compliance with store policy.</div></li><li><div>
Comply with all Levi's&reg; Stores policy, procedure, and programs, able to follow directives of store management</div></li></ul></div></div><div></div><div><div><div>
The role requires someone who:</div></div><div><ul><li><div>
Is fashion savvy and interested in current trends</div></li><li><div>
Enjoys being busy and juggling multiple tasks</div></li><li><div>
You are available to work a flexible schedule to meet, including evening, weekend and holidays</div></li><li><div>
Able to lift up to 40 pounds, as well as constant standing, walking, kneeling, squatting, bending, reaching overhead, and climbing ladders with or without reasonable accommodation.</div></li><li><div>
Have reliable transportation</div></li><li><div>
Must be 16 years old</div></li></ul></div></div></div><div></div><div>
LOCATION</div>
Istanbul,Turkiye<div></div><div>
FULL TIME/PART TIME</div>
Full time<div><div>
Current LS&amp;Co Employees, apply via your Workday account.</div></div></div>

ÖZDİLEK AVM LEVİS SATIŞ DANIŞMANI -FULL TIME

<div><div><div>Levi Strauss &amp; Co. isn't your typical retailer. We've been pushing boundaries since 1873, inventing the blue jean, redefining khakis, and breaking barriers with size-inclusive activewear. We champion sustainability and ethical practices. Our brands (Levi's&reg;, Dockers&reg;, Beyond Yoga&reg;) stand for freedom and self-expression.</div><div></div><div><br>
Reporting to the Store Manager, stylists are consumer centric, open minded, proactive, and think beyond the task. You are responsible for modeling and coaching for the ultimate experience to all consumers through a variety of functions and procedures relating to customer service, sales, merchandising, and store operations.</div></div><div></div><div><div><div><div><br>
We're looking for a Stylist who shares our values:</div></div><div><ul><li><div>
Embraces Originality and Integrity: You share our passion for fashion and understand the importance of our brand heritage.</div></li><li><div>
Empathy for Customers and Co-workers: You add positivity to our store culture.</div></li><li><div>
Demonstrate Courage: You lead with our values.</div></li><li><div>
Drives Performance: You're results-oriented and support the team.</div></li></ul></div><div></div><div><div>
You'll support the leadership team to success:</div></div><div><ul><li><div>
Suggest looks that incorporate the latest trends and current promotions based on the consumer's needs consistent with Levi's&reg; service approach.</div></li><li><div>
Promote Levi's&reg; omni experience by engaging consumers with Red Tab Loyalty program</div></li><li><div>
Resolve consumer concerns in a manner consistent with company policy and with consumer satisfaction in mind. Partner with store management on elevated consumer issues.</div></li><li><div>
Efficient handling of all cash handling and merchandise operations such as shipment processing, floor set, markdown, and replenishment systems while maintaining standards. Perform store procedures in compliance with store policy.</div></li><li><div>
Comply with all Levi's&reg; Stores policy, procedure, and programs, able to follow directives of store management</div></li></ul></div></div><div></div><div><div><div>
The role requires someone who:</div></div><div><ul><li><div>
Is fashion savvy and interested in current trends</div></li><li><div>
Enjoys being busy and juggling multiple tasks</div></li><li><div>
You are available to work a flexible schedule to meet, including evening, weekend and holidays</div></li><li><div>
Able to lift up to 40 pounds, as well as constant standing, walking, kneeling, squatting, bending, reaching overhead, and climbing ladders with or without reasonable accommodation.</div></li><li><div>
Have reliable transportation</div></li><li><div>
Must be 16 years old</div></li></ul></div></div></div><div></div><div>
LOCATION</div>
Cevahir, Istanbul, Turkey<div></div><div>
FULL TIME/PART TIME</div>
Full time<div><div>
Current LS&amp;Co Employees, apply via your Workday account.</div></div></div>

CEVAHİR LEVİS SATIŞ DANIŞMANI-FULL TIME

Yazara

<div>
 <p>
  Yazara, a Global Payments (NYSE: GPN) company headquartered in New York, is a software development company that offers a state-of-the-art SoftPOS solution and payment acceptance suite designed to transform smartphones and tablets into POS terminals. Using Yazara&rsquo;s leading technology, merchants of all sizes can use mobile devices to securely accept EMV payments from contactless cards, mobile wallets, and wearables.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <ul>
  <li>
   As 2nd level support, handling customer demand (configuration level bugs, service, and information requests) which do not require code change.
  </li>
  <li>
   Delivering support team related work items during implementation phase of the project.
  </li>
  <li>
   Providing application support to customers for general and merchant related issues by remote connection or telephone.
  </li>
  <li>
   For customer demands which required 3rd level support, supporting the process during requirement clarification, testing/verifying and submission of the solution.
  </li>
  <li>
   Providing 2nd level support, for incidents on the services under responsibility of the team.
  </li>
  <li>
   Executing manual/scripted tests before/during and after deployments of the applications.
  </li>
  <li>
   Plan and prioritize work in accordance to Service Level Agreements.
  </li>
  <li>
   Working together with the teammates and customers to define recurring issues to classify as problem, finding root-causes and permanent solutions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Necessary Skills and Experiences
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Computer, Electrical &amp; Electronics or Industry Engineering, MIS or other relevant departments of universities
  </li>
  <li>
   Familiarity with software development and support processes.
  </li>
  <li>
   Fluent in English (written, spoken - upper intermediate).
  </li>
  <li>
   Familiarity Linux and/or Windows server and shell scripting languages.
  </li>
  <li>
   Database (Oracle, Postgre SQL, SQL Server or others) knowhow.
  </li>
  <li>
   Familiarity with ITSM ticketing tools (Jira or others).
  </li>
  <li>
   Able to work under pressure and meet deadlines.
  </li>
  <li>
   Team player, ability to work in a part of an Application Support Team.
  </li>
  <li>
   Strong analytical mindset, problem solving and strong communication skills.
  </li>
  <li>
   Strong responsibility and ownership attitude, customer(service) oriented mindset is a must.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Nice to Have:
  </strong>
 </p>
 <ul>
  <li>
   Credit card and payment system knowledge is a big plus.
  </li>
  <li>
   ITSM knowledge, ITIL certification.
  </li>
  <li>
   Experience working in DevOps and Agile culture.
  </li>
  <li>
   Familiarity with deployment methods with CI/CD tools, experience in software configuration and release management.
  </li>
  <li>
   Hands-on experience on software development (Java, .NET) or shell scripting.
  </li>
  <li>
   Know-how in web service integration.
  </li>
  <li>
   Experience in working with global customers or working in a global organization.
  </li>
  <li>
   Seniority Level
  </li>
  <li>
   Associate
  </li>
  <li>
   Industry
  </li>
  <li>
   IT Services and IT Consulting
  </li>
  <li>
   Employment Type
  </li>
  <li>
   Full-time
  </li>
  <li>
   Job Functions
  </li>
  <li>
   Information Technology
  </li>
  <li>
   Finance
  </li>
  <li>
   Skills
  </li>
  <li>
   Jira
  </li>
  <li>
   Customer Support
  </li>
  <li>
   L2/L3 protocols
  </li>
  <li>
   Continuous Integration and Continuous Delivery (CI/CD)
  </li>
  <li>
   ITIL
  </li>
  <li>
   Application Support
  </li>
  <li>
   Databases
  </li>
  <li>
   Technical Support
  </li>
  <li>
   Customer Relationship M
  </li>
 </ul>
 <p>
 </p>
</div>


Application Support Engineer

Deutsche Bank

<div>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 <strong>
  Job Title:
 </strong>
 <strong>
  Customer Implementation and Service Manager
  <br/>
  <br/>
 </strong>
 <strong>
  Corporate Title: Associate
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Istanbul
  <br/>
  <br/>
 </strong>
 <strong>
  Overview [Business/Role Specific Description]
  <br/>
  <br/>
 </strong>
 This is a client facing job. The Customer Service Manager is responsible to ensure an excellent service to our most important clients by proactively visiting, monitoring and improving the service levels, building a good understanding of the client&rsquo;s business as a basis for consultancy on new business and prioritizing issues in day to day business, acting as a sparring partner for internal (e.g. Sales, Implementation, Relationship Management) and external counterparts.
 <br/>
 <br/>
 To fulfil the role being the client&rsquo;s advocate within the global Relationship &amp; Transaction Management organization, the Customer Service Manager will act upon client inquiries or escalations, to resolve them by taking ownership and revert with a final response. Taking care of client satisfaction so that it is easy to do business with DB and our service is the reason to continue banking with DB.
 <br/>
 <br/>
 <strong>
  Your Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Reports to the Head of Implementation and Service for Turkey
  </li>
  <li>
   Support the Account Opening and Know Your Client (&ldquo;KYC&rdquo;) process, in coordination with other Client Relationship Managers where required, with focus on outreach for New Client Adoption documentation.
  </li>
  <li>
   Management and serving to a portfolio of clients &ndash; predominantly subsidiaries of multinational global brand name clients operating in the country, providing a dynamic, sensitive &amp; professional contact point and coordinator for all their strategic and day-to-day banking and service needs.
  </li>
  <li>
   Receive customer inquiries &amp; investigations related with customer transactions such as time deposits, receivables &amp; payables, FX deals, funds transfers, letter of guarantees, loan utilizations etc.
  </li>
  <li>
   Daily follow up of financial needs and cash flows of customers including cash, trade &amp; loan products.
  </li>
  <li>
   As the dedicated focal point and the face of Corporate Bank, receive enquiries from selected clients and respond immediately or hand over to the appropriate operational units for handling, to co-ordinate, follow up and provide status updates and final resolution to those clients.
  </li>
  <li>
   Liaise closely with global &amp; regional Implementation, Sales, Product Management and service teams in a dynamic international environment.
  </li>
  <li>
   Visit client&rsquo;s main offices to conduct client quality service reviews based on pre- agreed quality indicators to discuss client&rsquo;s service experience on a global level and to ascertain that the client expectations relative to the quality of day-to-day customer services are continuously met. Facilitate internal pre-meeting briefing sessions with all key stakeholders prior to such meetings incorporating data gathering, preparation, key strategy messages and follow up.
  </li>
  <li>
   Gain a comprehensive account overview on complex and customized solutions and provide a proactive service, e.g. provide recommendations for service and automation improvements.
  </li>
  <li>
   Create and maintain detailed service plans for client portfolio which contains detailed information for the client.
  </li>
  <li>
   Identify cross-selling opportunities and to liaise with Sales / Coverage about further follow-up Daily Operational Management.
  </li>
  <li>
   Act as knowledge owner and liaison between I&amp;S teams and Product Management for dedicated subjects.
  </li>
  <li>
   Responsible for updating standard operating procedures (formal/informal processes).
  </li>
  <li>
   Initiate, coordinate and monitor service improvements and efficiencies (i.e. inflow reduction) that benefit the client and/or the bank by actively liaising with responsible stakeholders locally or globally.
  </li>
  <li>
   Management of credit relevant topics in close connection with local Coverage i.e. Relationship Managers
  </li>
  <li>
   Responsible for complaints handling and logging.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Skills and Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s or master&rsquo;s degree, preferably in Finance or Business Administration.
  </li>
  <li>
   Good knowledge of banking products, innovation in banking products and service.
  </li>
  <li>
   Fluent in English language (written and spoken)
  </li>
  <li>
   3+ years of experience in the banking industry and Cash Management and Trade products
  </li>
  <li>
   Good knowledge on policies and regulations
  </li>
  <li>
   Well experienced in interacting with clients.
  </li>
  <li>
   Strong client centric focus, service minded.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
 <br/>
 <br/>
 Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
 <br/>
 <br/>
 We welcome applications from all people and promote a positive, fair and inclusive work environment.
</div>


Customer Implementation and Service Manager

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Customer Service Associate

Customer Service Associate

Customer Service - English

ÖZDİLEK AVM LEVİS SATIŞ DANIŞMANI -FULL TIME

CEVAHİR LEVİS SATIŞ DANIŞMANI-FULL TIME

Application Support Engineer

Customer Implementation and Service Manager