customer service representative Jobs in Karachi

customer service representative

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customer experience associate Jobs in Karachi

customer experience associate

customer services specialist Jobs in Karachi

customer services specialist

customer service associate

Oraan Tech

About the roleWe are looking for a highly motivated and customer-focused Customer Experience Associate to join our team. In this role, you will be the primary point of contact for our customers, responsible for managing relationships throughout their entire journey. You will engage with inbound leads to convert them into customers, while also providing ongoing support to ensure their experience is seamless and positive.Your responsibilities will include<ul><li>Customer Engagement &amp; Relationship Management: Engage with inbound leads through phone calls and WhatsApp to drive conversions. Build and maintain strong relationships with potential and existing customers, understanding their needs and providing relevant information and solutions.</li><li>Sales &amp; Service Delivery: Conduct timely follow-ups with leads to nurture them through the sales funnel. Assist customers in completing required steps for their deal in collaboration with the verification team.</li><li>Customer Support: Have a deep understanding of the customer journey to provide support across all channels and touchpoints. Tackle customer concerns, troubleshoot issues, and ensure timely responses across all communication platforms.</li><li>Operational &amp; Technical Collaboration: Perform daily operational tasks related to payments and customer support. Collaborate with product and tech teams to troubleshoot customer challenges and assist with product tests and improvements.</li><li>Data &amp; Insights: Update lead and customer information in the CRM system after each interaction to ensure accurate and detailed records. Gather feedback from customers and analyze it to identify needs, prepare reports, and provide insights that can be used to improve products and services.</li><li>Growth &amp; Strategy: Meet weekly and monthly growth targets. Align customer experience strategies with marketing initiatives, new releases, and features, and stay informed of industry trends.</li></ul>Required qualifications<ul><li>Bachelor's Degree</li><li>Up to one year of experience in a similar customer-facing role is a plus</li><li>Excellent communication and interpersonal skills</li><li>Strong organizational skills and attention to detail</li><li>Ability to learn and adapt to change quickly</li><li>Deep understanding of customer concerns and the ability to troubleshoot as needed</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Experience Associate

Oraan

<div>
 
 About Oraan
 
 
 
 Oraan is Pakistan's female-led fintech startup with a mission to make savings simple, easy and habitual for everyone. We are working to achieve that by creating user-driven financial tools and services. The method we focus on at the moment is changing the way Pakistanis&rsquo; imagine committees. We enable people to save with a safe group in a simple and transparent method whether they are looking to save for a car, a wedding, or just become better at savings.
 
 
 
 About The Role
 
 
 
 We are looking for a highly motivated and customer-focused Customer Experience Associate to join our team. In this role, you will be the primary point of contact for our customers, responsible for managing relationships throughout their entire journey. You will engage with inbound leads to convert them into customers, while also providing ongoing support to ensure their experience is seamless and positive.
 
 
 
 Your Responsibilities Will Include
 
 
 
 <ul>
 <li>
 Customer Engagement &amp; Relationship Management: Engage with inbound leads through phone calls and WhatsApp to drive conversions. Build and maintain strong relationships with potential and existing customers, understanding their needs and providing relevant information and solutions.
 </li>
 <li>
 Sales &amp; Service Delivery: Conduct timely follow-ups with leads to nurture them through the sales funnel. Assist customers in completing required steps for their deal in collaboration with the verification team.
 </li>
 <li>
 Customer Support: Have a deep understanding of the customer journey to provide support across all channels and touchpoints. Tackle customer concerns, troubleshoot issues, and ensure timely responses across all communication platforms.
 </li>
 <li>
 Operational &amp; Technical Collaboration: Perform daily operational tasks related to payments and customer support. Collaborate with product and tech teams to troubleshoot customer challenges and assist with product tests and improvements.
 </li>
 <li>
 Data &amp; Insights: Update lead and customer information in the CRM system after each interaction to ensure accurate and detailed records. Gather feedback from customers and analyze it to identify needs, prepare reports, and provide insights that can be used to improve products and services.
 </li>
 <li>
 Growth &amp; Strategy: Meet weekly and monthly growth targets. Align customer experience strategies with marketing initiatives, new releases, and features, and stay informed of industry trends.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree
 </li>
 <li>
 Up to one year of experience in a similar customer-facing role is a plus
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong organizational skills and attention to detail
 </li>
 <li>
 Ability to learn and adapt to change quickly
 </li>
 <li>
 Deep understanding of customer concerns and the ability to troubleshoot as needed
 </li>
 </ul>
</div>

Sybrid Careers

<div>
 <ul>
 <li>
 Location: Karachi
 </li>
 <li>
 Shift Timings: Flexible to work in shifts within a 24/7 operation.
 </li>
 <li>
 Education: Intermediate / A level (Excellent English communication skills)
 </li>
 <li>
 Experience: 1-2 years of customer support (email/chat)
 
 
 </li>
 </ul>
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Manage chat and email interactions with customers on social media platforms.
 </li>
 <li>
 Review, annotate, and categorize customer service interactions for accuracy and compliance.
 </li>
 <li>
 Ensure timely, professional, and accurate responses to customer inquiries.
 </li>
 <li>
 Identify and escalate complex or sensitive issues to the relevant teams.
 </li>
 <li>
 Maintain consistency and quality across all tasks, following company guidelines.
 </li>
 </ul>
</div>

Chat &#038; Email Support Executive

At-Desk PVT LTD

<ul><li>Perform tasks to support the customer services department in the UK.</li><li>Managing inbound and outbound calls.</li><li>Following various communication scripts when speaking to a caller.</li><li>Customer engagement through voice, chat and other corresponding platforms.</li><li>Identifying customer needs, answering questions and providing solutions/alternatives.</li><li>Keeping records of all conversations organized</li><li>Improving performance and hit goals.</li><li>Managing customer accounts</li><li>Performing data entry tasks as necessary.</li></ul>Skills Requirement<ul><li>International Call Center Background</li><li>Communication Skills(Speaking English Frequently and Confidently, Good listening skills)</li><li>Multitasking Ability</li><li>Excellent command of computer and internet.</li></ul>Flexible, Adaptable, Creative, Energetic attitude.Monday to Friday, Alternate Saturdays. 1:00pm - 10:00PMLocation : Bahadurabad , KarachiCheck salary package before applying.Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Representative - UK Based

Sybrid Pvt Ltd - A Lakson Group Company

Shifts TimingFlexible to work in shifts within a 24/7 operation.Office LocationKarachiQualificationIntermediate / A level (Excellent English communication skills)Experience&middot; 1-2 years of customer support (email/chat)&middot; Excellent English communication skills (spoken and written).Apply atcareers@sybrid.comRequirements:&middot; Excellent written communication skills for handling chat and email support.&middot; Strong comprehension skills to understand nuanced content and complex guidelines.&middot; Exceptional attention to detail and ability to stay focused on repetitive tasks.&middot; Prior experience in non-voice customer support (chat/email) or content review/annotation is an advantage.Skills&middot; Proficiency in written English with good grammar and clarity.&middot; Time management and ability to handle multiple tasks simultaneously.&middot; Problem-solving skills with a customer-first mindset.Job Type: Full-timeWork Location: In person

Chat & Email Support Executive

Ad Snipper

E-commerce Customer Support (Order Confirmation &amp; Returns) &ndash; Intern Location: Gulshan-e-Iqbal, Karachi Timings: Monday to Saturday, 12:00 AM &ndash; 8:00 PM Salary: PKR 20,000 &ndash; 25,000 per monthAbout the Role:Ad Snipper is looking for 2 energetic team members to join our e-commerce operations:<ul><li>Order Confirmation Associate &rarr; Call customers and confirm their orders.</li><li>Order Returns Associate &rarr; Handle return requests and coordinate with operations.</li></ul>This is a great opportunity for fresh graduates who want to grow in E-commerce and customer service.What You&rsquo;ll Do:Make and receive customer calls. Confirm orders or assist with returns. Record details accurately in the system. Provide polite, professional support.What We&rsquo;re Looking For:<ul><li>Good communication in basic English.</li><li>Confident on calls and customer-friendly.</li><li>Responsible, punctual, and eager to learn.</li><li>Fresh graduates are welcome!</li></ul>What We Offer:Salary: PKR 20,000 &ndash; 25,000 per month Hands-on training in e-commerce operations Growth opportunities in a fast-growing company Supportive &amp; friendly team cultureApply Now: Send your CV to hr@adsnipper.net with subject: &ldquo;Application &ndash; E-commerce Customer Support (Order Confirmation/Returns)Job Type: Full-timePay: Rs20,000.00 - Rs25,000.00 per monthExperience:<ul><li>Customer Support service or call handling: 1 year (Required)</li></ul>Work Location: In person

E-commerce Customer Support Associate (Order Confirmation & Returns)

The Hive

Duties &amp; Responsibilities:<ul><li>Greet and check-in guests</li><li>Schedule and manage facility tours, track walk-ins, scheduled tours and send confirmation emails</li><li>Follow-up and share right and complete information with potential clients</li><li>Anticipate client needs over the visit and build rapport with customers</li><li>Provide guests with information about amenities, area and venues and promote services</li><li>Assist the Community Associate in on-boarding new clients</li><li>Record guest&rsquo;s information and their requirement in the CRM</li><li>Prepare presentations and content to share with guests</li><li>Any other tasks associated with fulfilling your role effectively</li></ul>Requirements:<ul><li>Proven experience as concierge; experience in customer service or relevant role is an advantage</li><li>Proficiency in English; multilingual is strongly preferred</li><li>Excellent communication skills</li><li>Polite and confident with a great deal of patience</li><li>Ability in multitasking and time-management</li><li>Aptitude in resolving issues with a customer-focused orientation</li><li>Degree in hotel management or relevant field will be a plus</li></ul>Job Type: Full-timeWork Location: In person

Community Officer

Explore 1033+ Customer service associate in Karachi this September. Find roles across top companies and apply now to boost your career.

1033 customer service associate jobs IN Karachi

Customer Experience Associate

Customer Experience Associate

Chat &#038; Email Support Executive

Customer Support Representative - UK Based

Chat & Email Support Executive

E-commerce Customer Support Associate (Order Confirmation & Returns)

Community Officer

Chat & Email Support Executive