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cashier customer service

customer service call center agent

Ebn Hayan Royal Medical Center

Job Description: We are seeking an experienced and customer-focused Healthcare Call Center Agent to join our team. The ideal candidate must have a strong background in the UAE healthcare industry and the ability to communicate fluently in both English and Arabic. This role requires excellent communication skills, professionalism, and the ability to handle patient queries efficiently.Key Responsibilities:<ul><li>Handle incoming calls and provide accurate information regarding services, appointments, and general inquiries.</li><li>Schedule, reschedule, and confirm patient appointments using the clinic system.</li><li>Coordinate with doctors, nurses, and other departments to ensure smooth patient service.</li><li>Verify insurance coverage and guide patients on requirements when applicable.</li><li>Manage patient complaints professionally and escalate issues as needed.</li><li>Maintain accurate records of interactions and follow established call center protocols.</li><li>Ensure high levels of customer satisfaction through polite and effective communication.</li></ul>Requirements:<ul><li>Minimum 3 years of experience in the UAE healthcare industry (mandatory).</li><li>Fluent in English and Arabic both verbal and written.</li><li>Strong knowledge of medical terminology, insurance procedures, and appointment workflows.</li><li>Excellent communication, listening, and problem-solving skills.</li><li>Ability to work under pressure and handle high call volumes.</li><li>Proficiency in healthcare software systems is an advantage.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED4,000.00 per month

Healthcare Call Center Agent

NMC Health plc

<div>You will be the first point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
 
Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel.</div>
 <div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining the departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li><li>Maintaining the duty change as per the unit protocol.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Supervise work outputs related to appointment scheduling, patient registration, medical insurance &amp; billing.
</li><li>Provide training and mentorship to team members to ensure quality standards and service delivery.
</li><li>Continuously maintain an enabling environment where you can develop and grow your team.
</li><li>Orientate new joiners and sign of probation periods.
</li><li>Ensure professional conduct and discipline within the team is followed.
</li><li>Provide support in the recruitment and selection process of team members.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Support and monitor cost management initiatives.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Support staff engagement initiatives.
</li><li>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
</li><li>Complete yearly appraisals and coach &amp; developing the team.
</li><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li><li>Complaint management &amp; process improvements linked to overall patient experience.
</li><li>Participates in Hospital training programs.
</li><li>Prepare and maintain daily and monthly reports on cancellations, abandoned calls &amp; KPI&rsquo;s.
</li><li>Manage and update appointments on the NMC website / Okadoc, including doctor&rsquo;s profile updates and appointment slots.
</li><li>Review and verify doctor&rsquo;s schedules daily.
</li><li>Perform agent call audits and provide counselling to staff for performance improvement.
</li><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li><li>To ensure that performance management contracts are in place for the team.
</li><li>Conduct and document bi-annual performance conversations .
</li><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li><li>Maintain professional conduct and discipline within the team.
</li><li>Work closely with the recruitment team to recruit and select competent employees .
</li><li>Monitor employee scheduling of the department to ensure sufficient operational coverage.</li></ul></div>
 <div><ul><li>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
</li><li>3+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage</li></ul></div>

Call Centre Supervisor

Oshanya

Call Center Executive Location: Sharjah Industry: Healthcare / Medical Services Requirement: Must have own transferable visa.Are you an experienced call center professional with a passion for healthcare and a knack for sales?About the Role:In this pivotal role, you will be the first point of contact for our patients, providing exceptional service and seamlessly converting inquiries into confirmed appointments. You will play a key role in the clinic's growth and patient satisfaction.Key Responsibilities:<ul><li>Handle a high volume of inbound and outbound calls in a professional and courteous manner.</li><li>Convert patient inquiries into scheduled appointments, effectively promoting our clinic's services.</li><li>Provide detailed information about our doctors, treatments, and services to potential patients.</li><li>Manage patient appointments, reminders, and follow-ups using our clinic management system.</li><li>Address and resolve patient queries and concerns with empathy and efficiency.</li><li>Achieve and exceed individual and team targets for call quality and conversion rates.</li><li>Maintain accurate and up-to-date patient records.</li><li>Guide and mentor junior call center agents, sharing best practices.</li></ul>Who We Are Looking For (Qualifications &amp; Experience):<ul><li>Minimum 2-3 years of experience in a call center environment, preferably within a medical center, hospital, or healthcare provider.</li><li>A proven background in sales or tele-sales with a track record of meeting targets.</li><li>Excellent communication and interpersonal skills in English; knowledge of Arabic or other languages is a plus.</li><li>Empathetic, patient-focused, and able to handle sensitive situations with discretion.</li><li>Tech-savvy with experience in CRM or clinic management software.</li><li>MUST have own transferable visa.</li></ul>What We Offer:<ul><li>A competitive monthly salary of AED 2500 - AED 3,000.</li><li>A rewarding opportunity to make a difference in patients' lives.</li><li>A supportive and professional work environment.</li><li>Potential for career growth within the clinic.</li></ul>Ready to Apply?+971 55 664 3235 whats appJob Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Call Center Representative

EmiraTalent

NEW JOB Were HIRING! Call Centre TEAM LEAD / MANAGER Sharjah : Our client a leading IT & Security leader who provides premier management technical and professional services in the fields of Information Technology and Security Systems to help clients successfully manage complex businesses projects and facilities is looking to speak with Call Centre professionals that are considering a move. Role Objective Overseeing and leading the day day operations to ensure they meet or exceed performance and service quality goals; this role involves managing a team of call centre agents and the Site Support Team. You will be responsible for implementing strategies aimed at enhancing customer service operational efficiency and staff development. In addition you will be expected to act as a bridge between the client and internal cross functional teams serving as the point of contact for all EPM related concerns. Key Responsibilities / Accountabilities <ul> <li>Lead mentor and motivate a call centre and site support team fostering a positive and productive work environment.</li> <li>Set performance goals and expectations for the team and provide ongoing feedback and coaching to ensure targets are met.</li> <li>Implement quality assurance programs and performance improvement plans to enhance the quality of customer interactions.</li> <li>Plan and manage staffing levels, schedules and workforce allocation to meet service level agreements (SLA) and operational requirements.</li> <li>Develop and deliver periodic internal training programs for call centre agents focusing on product knowledge, customer service skills and call handling techniques.</li> <li>Develop and deliver periodic internal training programs for the Site Support Team to enable them to better perform their job onsite.</li> <li>Implement cost saving measures while maintaining high quality service.</li> <li>Use data driven insights to make informed decisions and implement strategies.</li> <li>Stay current with call centre technologies and trends to optimize operations.</li> <li>Ensure that all customer interactions are handled professionally and in a manner that consistently delivers exceptional service.</li> <li>Preparing ad hoc reports to management and customer whenever required.</li> <li>Managing and updating stock inventory.</li> <li>Working with individuals or teams from different functional areas or departments together to achieve common goals and objectives.</li> <li>Maintaining strict confidentiality.</li> <li>Perform additional responsibilities that may be added from time to time depending on organizational requirements.</li> </ul> Qualifications Required Experience: Manager

Call Centre Team LeadManager

Sunny Wellness

About Us: We are a leading wellness and beauty center, committed to providing exceptional services to our clients. We are looking for a motivated and professional Client Coordinator &amp; Sales representative to join our team.Key Responsibilities:<ul><li>Manage client interactions via phone, email, and in-person professionally.</li><li>Handle client appointments, inquiries, and follow-ups efficiently.</li><li>Answer to all inquires of the clients, calls follow up</li><li>work closely with Therapists, Drs and nurses to arrange Appointments</li><li>Make sure all areas are clean, net and ready for any treatment</li><li>handle VIP clients and treat them specially with our existing clients</li><li>Highlight all the points to the mangement</li><li>Track all the complaints and solve it accordignly</li><li>Promote and sell clinic and services to clients.</li><li>Maintain and update client records in the system.</li><li>Ensure excellent customer service and client satisfaction.</li><li>Support sales initiatives and help achieve monthly targets.</li></ul>Requirements:<ul><li>Minimum 2 years of experience in a medical clinic, wellness center, or Cosmetic center (hospital experience is not applicable).</li><li>Proven experience in sales and client relationship management.</li><li>Strong communication and interpersonal skills.</li><li>Professional phone etiquette and client handling skills.</li><li>Ability to follow up with clients and maintain long-term relationships.</li><li>Goal-oriented with a proactive approach to sales and service.</li></ul>Preferred Skills:<ul><li>Knowledge of wellness and medica; industry services.</li><li>Ability to handle multiple clients and tasks efficiently.</li><li>Strong organizational skills and attention to detail.</li></ul>Job Type: Full-timePay: AED6,000.00 - AED7,000.00 per monthExpected Start Date: 01/01/2026

Arabic Female Sales & Client Coordinator

TMC TECHNICAL SERVICES L.L.C

Leasing &amp; Sales Agent ( only Commission Base) Al Nibras Al Malaki Real Estate &ndash;Sharjah (ARABIC MALE / FEMALE) Join Our Dynamic Real Estate Team! Al Nibras Al Malaki Real Estate, a trusted name in property sales, rentals, and management, is seeking a motivated and results-driven Leasing &amp; Sales Agent to join our growing team. If you are passionate about real estate, have strong communication skills, and thrive in a competitive, client-focused environment, we&rsquo;d love to hear from you. Key Responsibilities: Promote and lease/sell residential and commercial properties on behalf of the company. Build and maintain strong relationships with landlords, tenants, buyers, and investors. Conduct property viewings and provide clients with accurate information about listings. Negotiate offers and finalize lease or sale agreements in line with company policies. Maintain an up-to-date knowledge of market trends, pricing, and competitor activities. Prepare and manage property listings across online platforms and marketing channels. Coordinate with the property management team to ensure client satisfaction and service excellence. What We Offer: Competitive commission structure. Professional training and career development opportunities. Supportive work environment with strong brand reputation. Access to high-quality leads and exclusive property listings. Have Own Visa. Car With Valid Driving License. Fresher Can Apply.For More Info Contact Us info@alnibras.ae +971-52-536-9093Job Types: Full-time, Permanent, FresherApplication Question(s):<ul><li>Are You Able To Work In Commission Base ?</li></ul>

Leasing & sales Consultant Only Commission Base

Early Warning Fire system LLC

Hiring&quot;1.Fire Fighting Technicians<ul><li>Minimum 2 years of Experience</li><li>Should Be belong from Technical Background</li><li>Immediate Hiring</li></ul>We are looking for a skilled and dedicated Fire Fighting Technician to join our team. The candidate will be responsible for installation, maintenance, troubleshooting, and repair of fire protection systems to ensure compliance with safety standards and regulations.Key Responsibilities:<ul><li>Install, maintain, and service fire fighting systems (sprinklers, pumps, hydrants, hose reels, extinguishers, FM200, clean agent systems, etc.)</li><li>Perform inspections, testing, and preventive maintenance of fire protection equipment.</li><li>Ensure all work is carried out in accordance with safety codes and NFPA/Local Civil Defense regulations.</li><li>Prepare service reports and update maintenance records.</li><li>Support project team during system commissioning and handover.</li></ul>Job Type: Full-timePay: AED1,500.00 - AED2,500.00 per month

Fire Fighting Technician

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