customer service associate Jobs in Marketing Jobs In Cairo

customer service associate

b2b sales consultant Jobs in Marketing Jobs In Cairo

b2b sales consultant

customer experience analyst Jobs in Marketing Jobs In Cairo

customer experience analyst

customer experience consultation & pre-sales supervisor Jobs in Marketing Jobs In Cairo

customer experience consultation & pre-sales supervisor

customer service agent Jobs in Marketing Jobs In Cairo

customer service agent

customer service consultant

Bupa UK

<div>
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 
 
 
 
 
 
 We make health happen
 
 
 
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in
 
 
 rotational shifts including (over-night shifts)
 
 
 . You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
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 Authorize or reject treatment requests before procedures
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 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
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 Manage membership updates, billing inquiries, and document issuance
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 Coordinate international medical appointments and support cross-departmental communication
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 Investigate and resolve complaints, ensuring customer satisfaction
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 Maintain accurate system records and support new team members
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 Collaborate with providers and internal teams to deliver seamless service
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 </ul>
 
 
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 &bull; Being able to explain the impact that your role and actions have on the fair treatment of customers
 
 
 &bull; Being able to explain the potential implications for customers who are not treated fairly by you or others
 
 
 &bull; Making the fair treatment of customers central to all that you do
 
 
 &bull; Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 
 
 
 
 
 
 
 
 
 
 Why Bupa
 
 
 
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
</div>

Customer Service Consultant

Enjaz Consultancy & Enterprise Management

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 الرد على المكالمات الواردة والتفاعل مع استفسارات العملاء ومشاكلهم.
 
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 معالجة شكاوى العملاء بكفاءة والعمل على حلها بشكل مرضٍ.
 
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 توجيه العملاء إلى الأقسام أو الأشخاص المناسبين عند الضرورة.
 
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 الالتزام بسياسات وإجراءات الشركة الخاصة بخدمة العملاء.
 
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 العمل على تحقيق مؤشرات الأداء المحددة من قبل الإدارة، مثل زمن المكالمة ونسبة رضا العملاء.
 
 
 </li>
 </ul>
 
 
 
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 Answer incoming calls and address customer inquiries and issues.
 
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 Efficiently handle customer complaints and work towards satisfactory resolutions.
 
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 Direct customers to the appropriate departments or personnel when necessary.
 
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 Adhere to the company&rsquo;s customer service policies and procedures.
 
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 Strive to achieve performance metrics set by management, such as call duration and customer satisfaction rate.
 
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 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
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 السن : لا يتجاوز 28 عام
 
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 سكان : الجيزة - القاهره - شبرا الخيمه
 
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 مؤهل عالى (جامعى او معهد اربع سنوات)
 
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 5 ايام عمل (9 ساعات عمل من ضمنهم ساعه بريك)
 
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 مكان العمل العباسيه
 
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 تدريب مدفوع الاجر 15 يوم 5000 ج
 
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 تامين اجتماعى و صحى
 
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 </ul>
 
 
 
 
 
 
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 Not to exceed 28 years.
 
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 Residence: Giza, Cairo, or Shubra El-Kheima.
 
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 Education: University degree or four-year institute diploma.
 
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 Working days: 5 days a week, 9-hour shifts with a 1-hour break.
 
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 Workplace: Abbasia.
 
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 Paid training: 21 days (5,000 EGP).
 
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 Social and health insurance provided.
 
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 </ul>
</div>

Customer Service Representative- ممثل خدمة عملاء

TikTok

<div>
 
 Responsibilities
 
 
 About the Team
 
 The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
 
 
 As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.
 
 
 Roles &amp; Responsibilities
 
 - Act as the primary point of contact for Arabic-speaking customers, ensuring smooth communication and excellent service delivery.
 
 - Handle escalations from Arabic-speaking customers across CRM, email, phone, and chat channels, ensuring professionalism and empathy.
 
 - Translate, explain, and clarify complex processes or policies to Arabic-speaking customers to ensure full understanding.
 
 - Document Q&amp;A and solutions in both Arabic and English in the knowledge management tool for global team use.
 
 - Identify and resolve the root causes of escalated issues, with special focus on trends among Arabic-speaking customers.
 
 - Escalate high-risk or urgent cases involving Arabic-speaking customers to the appropriate authority promptly.
 
 - Partner with product, operations, and support teams to address recurring Arabic-language customer concerns and improve service processes.
 
 - Provide linguistic and cultural insights to help the team better serve Arabic-speaking markets.
 
 - Reduce repeat escalations by identifying ongoing issues and proposing process improvements for Arabic-speaking regions.
 
 - Deliver timely, accurate, and culturally sensitive responses to both internal and external escalations.
 
 - Adhere to service guidelines while ensuring accessibility and inclusivity for Arabic-speaking users.
 
 - Support business initiatives and ad-hoc projects, particularly those related to Arabic-language support and regional engagement.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - BA/BS degree or equivalent practical experience.
 
 - Proficiency in Arabic is essential, as you will be required to communicate with external customers in Arabic
 
 - Requires a minimum of 2 years' experience in a customer service environment.
 
 
 Preferred Qualifications:
 
 - Experienced working for live-streaming / user-generated content platforms is a plus.
 
 - Works comfortably with Microsoft Word and Excel.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

TikTok LIVE - Global Customer Service Representative, Arabic Speaking

Lynkers Real Estate

<div>
 
 
 Company Description
 
 
 
 Lynkers Real Estate is a trusted provider of real estate consultancy services, with a focus on helping clients find tailored property solutions. Backed by a team of experienced professionals, we cater to individuals, families, and businesses seeking properties that perfectly match their needs. Committed to delivering value through expertise, our approach emphasizes client satisfaction and relationship-building. For more information
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Sr. Property Consultant based in Cairo. The Sr. Property Consultant is responsible for providing expert real estate advice, conducting property assessments, guiding clients through the sales process, and ensuring client satisfaction. Day-to-day tasks include consulting with clients, managing sales transactions, maintaining strong customer relationships, and assisting with marketing efforts to grow the business.
 
 
 
 
 
 
 Qualifications
 
 
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 Strong consulting skills to understand and address client needs effectively
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 Exceptional communication and customer service abilities
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 Proficiency in sales and successful real estate transaction management
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 Knowledge of the real estate brokerage market, property laws, and market trends
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 Self-motivated with excellent negotiation and relationship-building skills
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 Bachelor's degree in Business Administration or a related field is preferred
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 Previous experience as a property consultant is a must
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 </ul>
</div>

Real Estate Sales Consultant

Realogy properties

<div>
 
 Company Description
 
 
 
 We suggest you enter details here.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Senior Property Consultant based in Cairo. The Senior Property Consultant will be responsible for providing expert consulting services, managing client relationships, facilitating property sales processes, and guiding clients through the real estate transaction process. The role also involves conducting property viewings, preparing market research, negotiating terms, and collaborating with team members to achieve sales targets.
 
 
 
 Qualifications
 
 
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 Strong Consulting and Real Estate expertise to advise clients and navigate the property market
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 Excellent Communication and Customer Service skills to build strong relationships with clients and ensure their satisfaction
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 Proven Sales experience with a track record of meeting or exceeding targets
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 Knowledge of the real estate market in Cairo is highly advantageous
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 Organizational skills, attention to detail, and ability to manage multiple tasks effectively
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 Bachelor's degree in Business, Real Estate, or a related field is preferred
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 Proficiency in relevant software tools and technologies is a plus
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 </ul>
</div>

Senior Property Consultant

The Address Investments

<div>
 
 The Address Investments is a leading real estate company in Egypt and the Middle East, renowned for turning real estate dreams and investments into rewarding realities. We offer a variety of developments tailored to suit clients' budgets, ensuring the best deals. Our team of experts and consultants provide a high standard of service, making us a trend-setting pioneer in the real estate field. Based in Cairo, we take pride in our pro-active team, their healthy atmosphere, and strategic approach that set us apart from others in the industry.
 
 
 
 Role Description
 
 
 
 
 
 
 This is a full-time, on-site role for a Salesperson located in Cairo. The Sales Consultant will be responsible for presenting various real estate projects to clients, understanding their needs, and providing tailored options. Day-to-day tasks include meeting with clients, providing excellent customer service, consulting clients on the best property options, and maintaining client relationships to ensure customer satisfaction. The role involves active collaboration with the sales team to achieve sales targets and contribute to the company's growth.
 
 
 
 
 
 
 Qualifications
 
 
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 Sales Consulting and Consulting skills
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 Customer Satisfaction and Customer Service experience
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 Strong Communication skills
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 Ability to understand and address client needs effectively
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 Proven track record in sales or real estate is a plus
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 Bachelor's degree in Business Administration, Marketing, or related field
 </li>
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 Excellent interpersonal and negotiation skills
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 Fluent in English and Arabic languages
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 </ul>
 
 
</div>

Fresh Sales Specialist (Zero Experience-Fresh Graduates)

Visa

<div>
 
 Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
 
 
 
 
 At Visa, you'll have the opportunity to create impact at scale &mdash; tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters &mdash; to you, to your community, and to the world.
 
 
 
 
 Progress starts with you.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The Technical Solutions Support consultant is a subject matter expert within the function, providing excellent technical support and acting as a consultant across all Visa products in their area of responsibility.
 
 
 This role is responsible for managing the Implementation of Visa Dispute Management Service (VDMS). Extended role is supporting Disputes, Visa Resolve Online service, providing Client Training of Disputes, consultation level expertise to internal and external clients on all core products and services consumed during transaction processing.
 
 
 
 
 This includes but is not limited to products and services such as 3DS Authentication, Visa Token Services (VTS), Smarter STIP, Visa Direct, All Pays (Google, Samsung, Apple). The incumbent will be responsible for supporting CEMEA wide initiatives, product activations accelerating time to revenue. They will work in collaboration with Client Resolution, Product, Implementation, technology, and clients across all markets. The Technical solutions resource will also provide Global and regional teams with market intelligence and product performance insights. Projects and support cases will vary from moderate to complex depending on client and market maturity.
 
 
 
 
 Additionally, the Technical Solutions Consultant will work cross-functionally with peers from other regions using the follow the sun support model. The incumbent will demonstrate an in-depth technical knowledge of all products and services under the Payment Flows representing all aspects of Visa technical support infrastructure. The incumbent will also develop and train team members and act as role model and leader within team.
 
 
 
 
 This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
 
 
 
 
 
 
 Qualifications
 
 
 
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 Ideally educated to degree level, or equivalent in Computing or business-related subjects would be an advantage
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 Minimum of 3 years experience of processing or ecommerce systems and services, and their practical application
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 Minimum of 3 years experience in a customer support/Account Management role in financial services, software or information services
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 Experience with Dispute management, API integration, error/exception handling
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 Functional Project Management experience
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 Demonstrated success in customer relationship management
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 Able to convey technical and business issues and to solutions to various internal and external audiences effectively to support organizational plans.
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 Understanding of key business metrics and how to use data to inform business decisions
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 Proven ability to manage complex technical systems across a number of products, platforms and services
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 Able to shift priorities and demonstrate a proactive willingness to influence others, and manage customer expectations
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 Familiar with Payment Industry Standards and their application
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 Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
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 Enjoys learning about complex concepts and finding effective ways to communicate them in a clear, concise manner.
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 Willingness to travel
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 Comfortable using standard MS Office tools (e.g. MS Excel, PowerPoint, Word, Visio, etc.)
 
 
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 </ul>
 
 Additional Information
 
 
 
 
 Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
 
 
 
</div>

Technical Solutions Support

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