guest services executive – front office – jumeirah gulf of bahrain

sales executive

events manager and sales executive Jobs in Manama

events manager and sales executive

guest services executive – front office – jumeirah gulf of bahrain Jobs in Manama

junior hr executive

social media executive

customer service executive entry mid level

Bespoke Professionals

We are hiring Customer Service Executives to support daily client interactions across phone, email, and walk-in enquiries. This role suits people who are organised, patient, and comfortable dealing with customers from different backgrounds.Key Responsibilities:<ul><li>Handle customer enquiries professionally</li><li>Resolve complaints and provide accurate information</li><li>Maintain records in internal systems</li><li>Coordinate with internal departments</li></ul>Requirements:<ul><li>Strong Arabic and English communication</li><li>Basic computer skills</li><li>Customer-facing experience is preferred but not mandatory</li><li>Bahraini nationals preferred</li></ul>Job Types: Full-time, Part-time, Permanent, Temporary, Contract, Internship, New gradApplication Question(s):<ul><li>What is your email address ?</li><li>What is your nationality ?</li></ul>

Customer Service Executive (Entry–Mid Level)

Hilton

<div>
 A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
 
 
 
 What will I be doing?
 
 
 
 As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Meet, greet and direct Guests who enter the lobby area
 </li>
 <li>
 Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
 </li>
 <li>
 Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
 </li>
 <li>
 Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
 </li>
 <li>
 Manage, record and resolve promptly Guest or customer complaints
 </li>
 <li>
 Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
 </li>
 <li>
 Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
 </li>
 <li>
 Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
 </li>
 <li>
 Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
 </li>
 <li>
 Maintain good communication and work relationships in all hotel areas
 </li>
 <li>
 Maintain staffing levels to meet business demands
 </li>
 <li>
 Attend all Reception meetings and Executive Lounge Meetings
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous managerial experience in a customer service function
 </li>
 <li>
 An ability to listen and respond to demanding Guest needs
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Flexibility to respond to a variety of different work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in a customer service function or a similar role
 </li>
 <li>
 A passion for delivering an exceptional level of Guest service
 </li>
 <li>
 High level of IT proficiency
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain City Centre Hotel &amp; Residences
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Relations Manager

<div>
 A Telephone Supervisor assists the Front Office Manager with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.
 
 
 
 What will I be doing?
 
 
 
 As a Telephone Supervisor, you will assist the Front Office Manager with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. A Telephone Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist the Front Office Manager with the daily department operations
 </li>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner
 </li>
 <li>
 Accept and deliver all messages correctly and promptly for both Guests and management
 </li>
 <li>
 Ensure all wake up calls take place at the correct time
 </li>
 <li>
 Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
 </li>
 <li>
 Handle emergency calls immediately and relay comprehensive and accurate information, as required
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Attend appropriate training courses, when required
 </li>
 <li>
 Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Telephone Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Positive attitude and good communication skills, especially on the telephone
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain City Centre Hotel &amp; Residences
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Telephone Supervisor

Mind Friend PRO

<div>Location: Hybrid (International)
Travel: Frequent &ndash; Must be able to travel with 24 hours&rsquo; notice
Compensation: USD $200K + Bonus + Commission Top-tier salary + all travel expenses covered
Important: Read Before Applying
This is not an academic, research, or entry-level policy role.
We are seeking a senior professional with direct, hands-on experience working with governments, sovereign wealth funds, or government-related investment and financial institutions in the GCC region.
Candidates without practical government or sovereign-level experience will not be considered.
Role Overview
We are appointing a senior-level advisor to act as a strategic liaison between European stakeholders and government or sovereign entities across the Gulf region.
This role requires:<ul><li>
Real operational experience inside or alongside government
</li><li>Established relationships within sovereign or ministerial circles
</li><li>Strong geopolitical judgement
</li><li>Ability to navigate high-level institutional environments</li></ul> 

Requirements 
 
Candidates who do not meet all of the following criteria will not be considered:Mandatory Requirements (Non-Negotiable)
Applicants must demonstrate:<ul><li>
Minimum 5&ndash;10 years senior-level experience
</li><li>Direct experience working:
</li><li><ul><li>Inside a government ministry (GCC preferred), OR
</li><li>For a sovereign wealth fund, OR
</li><li>For a government-related investment authority, OR
</li><li>Within financial, trade, energy, defence, or commerce authorities
</li><li>Demonstrated professional experience working in Qatar, UAE, Bahrain, Kuwait, Oman and/or Saudi Arabia
</li></ul></li></ul><ul><li>Proven exposure to decision-making environments at senior institutional level
</li><li>Experience managing relationships with:
</li><li><ul><li>Sovereign wealth funds
</li><li>Ministries
</li><li>Government investment bodies
</li><li>Financial regulators
</li><li>Energy or defence authorities
</li></ul></li></ul><ul><li>Fluent in Arabic and English (spoken, written, and reading at professional level)
</li><li>Minimum Bachelor&rsquo;s degree (Master&rsquo;s preferred)
</li><li>Ability to travel internationally within 24 hours&rsquo; notice</li><li>
Highly discreet, professional, and culturally aware</li><li>
Ability to manage high-level communications between European stakeholders and Gulf counterparts
</li></ul>Applications that do not meet these criteria will not be considered.
Additional Advantage<ul><li>
Fluency in additional languages beyond Arabic and English.</li><li>
Established network within Gulf state regulatory or governmental bodies.</li><li>
Existing relationships within GCC sovereign institutions
</li><li>Background in investments, finance, trade, defence, or energy sectors
</li><li>Experience managing politically sensitive cross-border matters
</li><li>Established credibility within government-linked entities</li></ul>
Profiles We Are Seeking
We are interested in professionals who have:<ul><li>
Worked at senior level within a GCC ministry
</li><li>Held roles in sovereign wealth funds (e.g., investment, strategy, international partnerships)
</li><li>Operated in government-backed investment platforms
</li><li>Managed cross-border institutional or state-linked projects
</li><li>Served in senior advisory roles to ministers, boards, or sovereign institutions
</li></ul>Profiles We Are NOT Seeking<ul><li>
Academic researchers without government operational exposure
</li><li>Entry-level policy analysts
</li><li>Construction or infrastructure project managers
</li><li>Real estate project managers
</li><li>Junior consultants without sovereign-level experience
</li></ul>Core Responsibilities<ul><li>
Lead strategic engagement with government and sovereign stakeholders
</li><li>Navigate institutional processes within GCC entities
</li><li>Support cross-border investment and advisory discussions
</li><li>Prepare executive-level briefing materials
</li><li>Represent the organisation in high-level meetings when required
</li><li>Maintain strict discretion and professional integrity</li></ul>
Application Requirement
In your application, you must clearly state:<ul><li>
Government or sovereign entity you worked for
</li><li>Your level of seniority
</li><li>Nature of decision-making exposure
</li><li>Countries of operation
</li><li>Years of direct government-related experience
</li></ul>Applications that do not clearly demonstrate relevant government or sovereign experience will not proceed. 
Benefits 
Top-Tier Salary: (USD $ 200,000+ Annually) Plus Bonus a highly competitive compensation package.
Full Expense Coverage: All business travel and logistical expenses are fully paid.
Hybrid Environment: A flexible working model combining remote work with essential on-site presence.
Professional Prestige: Work within a high-stakes, international professional environment at the intersection of European and Gulf commerce.</div>

Arabic-Speaking Government & Sovereign Affairs Advisor (USD200K)

MindFriend PRO

<div>
 
 Location:
 
 Hybrid (International)
 
 
 
 Travel:
 
 Frequent - Must be able to travel with 24 hours' notice
 
 
 
 Compensation:
 
 
 USD $200K
 
 
 + Bonus
 
 
 +
 
 
 Commission
 
 Top-tier salary + all travel expenses covered
 
 
 
 
 Important: Read Before Applying
 
 
 
 
 This is
 
 not an academic, research, or entry-level policy role
 
 .
 
 
 We are seeking a senior professional with
 
 direct, hands-on experience working with governments, sovereign wealth funds, or government-related investment and financial institutions in the GCC region.
 
 
 
 Candidates without practical government or sovereign-level experience will not be considered.
 
 
 
 Role Overview
 
 
 
 We are appointing a senior-level advisor to act as a strategic liaison between European stakeholders and government or sovereign entities across the Gulf region.
 
 
 This role requires:
 
 
 <ul>
 <li>
 Real operational experience inside or alongside government
 </li>
 <li>
 Established relationships within sovereign or ministerial circles
 </li>
 <li>
 Strong geopolitical judgement
 </li>
 <li>
 Ability to navigate high-level institutional environments
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Candidates who do not meet all of the following criteria will not be considered:
 
 
 
 
 Mandatory Requirements (Non-Negotiable)
 
 
 
 Applicants must demonstrate:
 
 
 <li>
 Minimum 5-10 years senior-level experience
 </li>
 <li>
 Direct experience working:
 </li>
 <li>
 Inside a government ministry (GCC preferred), OR
 </li>
 <li>
 For a sovereign wealth fund, OR
 </li>
 <li>
 For a government-related investment authority, OR
 </li>
 <li>
 Within financial, trade, energy, defence, or commerce authorities
 </li>
 <li>
 Demonstrated professional experience working in Qatar, UAE, Bahrain, Kuwait, Oman and/or Saudi Arabia
 </li>
 <li>
 Proven exposure to decision-making environments at senior institutional level
 </li>
 <li>
 Experience managing relationships with:
 </li>
 <ul>
 <li>
 Sovereign wealth funds
 </li>
 <li>
 Ministries
 </li>
 <li>
 Government investment bodies
 </li>
 <li>
 Financial regulators
 </li>
 <li>
 Energy or defence authorities
 </li>
 <li>
 Fluent in Arabic and English (spoken, written, and reading at professional level)
 </li>
 <li>
 Minimum Bachelor's degree (Master's preferred)
 </li>
 <li>
 Ability to travel internationally within 24 hours' notice
 </li>
 <li>
 Highly discreet, professional, and culturally aware
 </li>
 <li>
 Ability to manage high-level communications between European stakeholders and Gulf counterparts
 
 
 </li>
 </ul>
 
 
 Applications that do not meet these criteria will not be considered.
 
 
 
 
 
 Additional Advantage
 
 
 
 <ul>
 <li>
 Fluency in additional languages beyond Arabic and English
 </li>
 <li>
 Established network within Gulf state regulatory or governmental bodies
 </li>
 <li>
 Existing relationships within GCC sovereign institutions
 </li>
 <li>
 Background in investments, finance, trade, defence, or energy sectors
 </li>
 <li>
 Experience managing politically sensitive cross-border matters
 </li>
 <li>
 Established credibility within government-linked entities
 
 
 </li>
 </ul>
 
 
 Profiles We Are Seeking
 
 
 
 
 We are interested in professionals who have:
 
 
 <ul>
 <li>
 Worked at senior level within a GCC ministry
 </li>
 <li>
 Held roles in sovereign wealth funds (e.g., investment, strategy, international partnerships)
 </li>
 <li>
 Operated in government-backed investment platforms
 </li>
 <li>
 Managed cross-border institutional or state-linked projects
 </li>
 <li>
 Served in senior advisory roles to ministers, boards, or sovereign institutions
 
 
 </li>
 </ul>
 
 
 Profiles We Are NOT Seeking
 
 
 
 
 <ul>
 <li>
 Academic researchers without government operational exposure
 </li>
 <li>
 Entry-level policy analysts
 </li>
 <li>
 Construction or infrastructure project managers
 </li>
 <li>
 Real estate project managers
 </li>
 <li>
 Junior consultants without sovereign-level experience
 
 
 </li>
 </ul>
 
 Core Responsibilities
 
 
 
 <ul>
 <li>
 Lead strategic engagement with government and sovereign stakeholders
 </li>
 <li>
 Navigate institutional processes within GCC entities
 </li>
 <li>
 Support cross-border investment and advisory discussions
 </li>
 <li>
 Prepare executive-level briefing materials
 </li>
 <li>
 Represent the organisation in high-level meetings when required
 </li>
 <li>
 Maintain strict discretion and professional integrity
 
 
 </li>
 </ul>
 
 
 Application Requirement
 
 
 
 
 In your application, you must clearly state:
 
 
 <ul>
 <li>
 Government or sovereign entity you worked for
 </li>
 <li>
 Your level of seniority
 </li>
 <li>
 Nature of decision-making exposure
 </li>
 <li>
 Countries of operation
 </li>
 <li>
 Years of direct government-related experience
 
 
 </li>
 </ul>
 Applications that do not clearly demonstrate relevant government or sovereign experience will not proceed.
 
 
 
 Benefits
 
 
 
 
 Top-Tier Salary:
 
 (USD $ 200,000+ Annually) Plus Bonus a highly competitive compensation package.
 
 
 
 Full Expense Coverage:
 
 All business travel and logistical expenses are fully paid.
 
 
 
 Hybrid Environment:
 
 A flexible working model combining remote work with essential on-site presence.
 
 
 
 Professional Prestige:
 
 Work within a high-stakes, international professional environment at the intersection of European and Gulf commerce.
</div>

stc pay Bahrain

<div>
 
 
 Job Specifications:
 
 
 
 Strategic Contribution
 
 <ul>
 <li>
 Design and execute the overall Business Development &amp; Sales strategy aligned with corporate growth objectives.
 </li>
 <li>
 Develop annual and multi-year business development plans, setting ambitious yet achievable revenue and expansion targets.
 </li>
 <li>
 Identify new verticals, use cases, and market opportunities within fintech, payments, and embedded finance ecosystems.
 </li>
 <li>
 Define go-to-market strategies for new products and services across enterprise and government segments.
 </li>
 <li>
 Monitor industry trends, competitive landscape, regulatory developments, and emerging technologies to ensure strategic positioning.
 </li>
 <li>
 Report regularly to executive leadership and Board on pipeline health, revenue performance, and strategic initiatives.
 </li>
 </ul>
 
 Strategic Business Development
 
 <ul>
 <li>
 Identify, pursue, and close high-value strategic partnerships with government entities, sovereign wealth funds, regulatory bodies, and public sector institutions.
 </li>
 <li>
 Engage with enterprises, conglomerates, banks, and financial institutions to offer enterprise-grade fintech solutions.
 </li>
 <li>
 Structure and negotiate complex deals including:
 </li>
 <li>
 BIN sponsorship arrangements for card product launches
 </li>
 <li>
 Mobile Wallet-as-a-Service (WaaS) white-label or co-branded platforms
 </li>
 <li>
 Remittance service provider aggregation partnerships
 </li>
 <li>
 Customized payment acceptance and embedded finance solutions
 </li>
 <li>
 Build and maintain long-term relationships with C-suite executives, government officials, regulators, and key decision-makers.
 </li>
 <li>
 Lead RFP responses, public sector tender submissions, and large-scale procurement engagements.
 </li>
 <li>
 Structure innovative commercial models including revenue-share agreements, equity partnerships, and risk-sharing frameworks.
 </li>
 </ul>
 
 Solution Architecture &amp; Consultative Selling
 
 <ul>
 <li>
 Understand complex client business, regulatory, and technical requirements and translate them into commercially viable solutions.
 </li>
 <li>
 Collaborate closely with Product, Technology, Compliance, Legal, and Operations teams to develop tailored offerings.
 </li>
 <li>
 Develop compelling business cases, ROI models, and financial projections for enterprise and government clients.
 </li>
 <li>
 Lead contract negotiations, pricing strategy discussions, and partnership structuring.
 </li>
 <li>
 Serve as trusted advisor to clients on digital payments transformation and fintech innovation strategies.
 </li>
 </ul>
 
 Regional Expansion
 
 <ul>
 <li>
 Develop and execute market entry strategies across GCC and MENA markets.
 </li>
 <li>
 Conduct detailed market research and competitive analysis to identify expansion opportunities.
 </li>
 <li>
 Establish relationships with regulators, central banks, and government authorities in target jurisdictions.
 </li>
 <li>
 Navigate regulatory frameworks, licensing processes, and compliance requirements across markets.
 </li>
 <li>
 Build local strategic partnerships and distribution channels to accelerate market penetration.
 </li>
 <li>
 Adapt product and commercial models to regional requirements including Islamic finance and Sharia-compliant structures where applicable.
 </li>
 </ul>
 
 Sales Leadership &amp; Team Management
 
 <ul>
 <li>
 Build, lead, and scale the sales organization from early stage to full commercial maturity.
 </li>
 <li>
 Recruit, develop, and retain high-caliber sales talent across enterprise and public sector segments.
 </li>
 <li>
 Set sales strategy, targets, quotas, and KPIs aligned with corporate revenue objectives.
 </li>
 <li>
 Establish governance frameworks, sales processes, and performance management systems.
 </li>
 <li>
 Oversee pipeline management, forecasting accuracy, and revenue predictability.
 </li>
 <li>
 Coach and mentor sales leaders and team members to maximize productivity and professional growth.
 </li>
 <li>
 Foster a culture of accountability, excellence, collaboration, and continuous improvement.
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 <ul>
 <li>
 Partner with Product teams to influence roadmap development based on market feedback and client needs.
 </li>
 <li>
 Work closely with Legal and Compliance on regulatory matters and contract structuring.
 </li>
 <li>
 Collaborate with Marketing on positioning, messaging, and demand generation strategies.
 </li>
 <li>
 Coordinate with Operations and Customer Success on client onboarding and service delivery excellence.
 </li>
 <li>
 Align with Finance on pricing models, deal economics, revenue recognition, and profitability tracking.
 </li>
 </ul>
 
 Change Management &amp; Continuous Improvement
 
 <ul>
 <li>
 Lead initiatives to continuously improve sales processes, commercial frameworks, and partnership models.
 </li>
 <li>
 Drive digital transformation initiatives within the commercial function.
 </li>
 <li>
 Identify efficiency enhancements, automation opportunities, and cost optimization initiatives.
 </li>
 <li>
 Promote innovation in deal structuring and commercial engagement models.
 </li>
 </ul>
 
 Reporting &amp; Compliance
 
 <ul>
 <li>
 Ensure accurate and timely reporting of business development activities and revenue performance.
 </li>
 <li>
 Present periodic updates to executive leadership and Board of Directors.
 </li>
 <li>
 Ensure compliance with all regulatory requirements, internal governance standards, and contractual obligations.
 </li>
 <li>
 Maintain high ethical standards in all negotiations and commercial engagements.
 </li>
 </ul>
 
 Qualification &amp; Experience:
 
 
 
 Minimum requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Finance, Economics, Engineering, or related field
 </li>
 </ul>
 
 
 Preferred:
 
 
 <ul>
 <li>
 Minimum 10 years of progressive experience in business development, strategic partnerships, or enterprise sales, with at least 5 years in senior leadership roles managing sales teams and P&amp;L responsibility.
 </li>
 <li>
 Proficiency in English and Arabic
 </li>
 </ul>
 
 
 
</div>

Head of Business Development & Sales

<div>
 An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
 </li>
 <li>
 Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
 </li>
 <li>
 Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
 </li>
 <li>
 Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous supervisory experience in Front Office within the hotel/leisure/retail
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain City Centre Hotel &amp; Residences
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Assistant Front Office Manager

Explore 370+ Customer service executive entry mid level in Manama this March. Find roles across top companies and apply now to boost your career.

370 customer service executive entry mid level jobs In Manama

Customer Service Executive (Entry–Mid Level)

Guest Relations Manager

Telephone Supervisor

Arabic-Speaking Government & Sovereign Affairs Advisor (USD200K)

Arabic-Speaking Government & Sovereign Affairs Advisor (USD200K)

Head of Business Development & Sales

Assistant Front Office Manager