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customer service executive

customer service executive key accounts

MILAHA

<div>Communication
<div>Internal Communication:
 
<ul><li>Key Account Management
</li><li>Customer Solutions Team
</li><li>Business Unit Heads/ Managers
</li></ul></div><div>Purpose:
 
<ul><li>Coordinate key customers' requests/challenges and ensures monitoring of service performance
</li><li>Convey requirements of customers for possibility of developing/improving processes and solutions
</li><li>Frequent exchange of updates including communication of operational issues related to key accounts
</li></ul></div><div>External Communication:
 
<ul><li>Milaha Key Customers
</li><li>Stakeholders and Influencers
</li></ul></div><div>Purpose:
 
<ul><li>Support key customers' business, cross selling, upselling, coordinate with internal divisions to satisfy customers' requirements
</li><li>Represent Milaha and demonstrate strong competence in interactions with stakeholders and influencers
</li></ul></div>Occupational Health &amp; Safety and Environment
Accountability:
 
Are accountable for their acts and omissions.
Responsibility:
 
To follow agreed safe systems of work; to follow training and instructions; and to report accidents, incidents and near misses.
Authority:
 
To stop work if they think the work is unsafe.</div>
 <div><div>Minimum Qualification/Experiences/Skills
 
Education &amp; Professional Qualification:
 
<ul><li>Bachelor&rsquo;s degree (preferred) or diploma in Business, Communication, PR or related field.
</li><li>Proven experience in customer service or a client-facing role.
</li><li>Strong communication (verbal and written) and interpersonal skills.
</li><li>Ability to handle difficult situations with patience and empathy.
</li><li>Proficiency in MS Office and CRM systems.
</li><li>Good problem-solving skills and attention to detail.
</li><li>Ability to work under pressure and manage multiple tasks.
</li><li>Multilingual skills (Arabic/English or other) are an advantage.
</li><li>High Level Agility
</li></ul></div><div>Professional Experience:
 
<ul><li>Minimum 3 years&rsquo; experience in container shipping customer service (line, agent, or NVOCC).
</li></ul>Geographic Experience:
 
<ul><li>GCC
</li></ul>Computer Skills:
 
<ul><li>MS Office
</li><li>ERP
</li></ul>Language Skills:
 
<ul><li>Fluent English &ndash; Reading, Writing and conversing.
</li><li>Arabic is a plus
</li></ul>Market/Industry/Functional Knowledge:
 
<ul><li>Customer Service with Large Entities Exposure
</li><li>Container Shipping or Freight logistics is a plus</li></ul></div></div>
 <div><div>Key Roles &amp; Responsibilities
 
<ul><li>Act as the dedicated focal point for Qatar&rsquo;s VIP customers, ensuring centralized service.
</li><li>Manage end-to-end shipment handling including bookings, documentation, and customer updates.
</li><li>Ensure prompt and clear responses to customer queries, complaints, and service requests.
</li><li>Coordinate with Operations, Documentation, Finance, and Sales teams to deliver seamless service.
</li><li>Track and monitor shipments proactively, updating customers on delays, disruptions, or exceptions.
</li><li>Support Key Account Manager with VIP reports, KPIs, and service performance reviews.
</li><li>Maintain accurate records in CRM/ERP systems for all customer interactions.
</li><li>Identify process gaps and recommend improvements to enhance service delivery.
</li></ul>Communication
 
Internal Communication:
 
<ul><li>Coordinate with Operations/Port teams for vessel schedules, container availability, and handling updates.
</li><li>Work closely with Documentation team to ensure accuracy in Bills of Lading and related documents.
</li><li>Liaise with Finance for payment updates, credit terms, and invoice clarifications.
</li><li>Support Sales/Key Account Manager with customer feedback, volume forecasts, and service requirements.
</li><li>Escalate major service issues to Management with clear reporting and proposed solutions.
</li></ul>Purpose:
 
<ul><li>Share VIP customer requirements with Operations/Port teams to secure space, equipment, and on-time vessel connections.
</li><li>Coordinate with Documentation team to ensure Bills of Lading, delivery orders, and other shipping documents are prepared accurately and on time.
</li><li>Liaise with Finance for invoice clarifications, credit approvals, and monitoring demurrage/detention charges.
</li><li>Provide feedback and insights from VIP customers to the Sales/Key Account Manager to support retention and growth.
</li></ul>External Communication:
 
<ul><li>Serve as the primary point of contact for VIP customers in Qatar.
</li><li>Provide timely updates on sailing schedules, shipment status, delays, and documentation.
</li><li>Clarify requirements for export/import documentation and compliance.
</li><li>Liaise with ports, customs, and logistics partners for smooth cargo movement.
</li><li>Conduct regular check-ins and review calls with VIP customers to strengthen relationships.
</li></ul>Purpose:
 
<ul><li>Serve as the main point of contact for all inquiries, bookings, and shipment updates from VIP clients.
</li><li>Provide accurate and timely information on sailing schedules, cut-off times, documentation requirements, and cargo status.
</li><li>Proactively inform customers about vessel delays, roll-overs, disruptions, and potential extra charges.
</li><li>Clarify and confirm Bill of Lading instructions, customs compliance requirements, and delivery arrangements.
</li><li>Liaise with ports, customs, transport providers, and agents to ensure smooth cargo movement.
</li><li>Build and maintain strong relationships with VIP accounts through consistent updates, service reviews, and issue resolution.</li></ul></div></div>
 <div><div>Minimum Qualification/Experiences/Skills
 
Education &amp; Professional Qualification:
 
<ul><li>Bachelor&rsquo;s degree (preferred) or diploma in Business, Communication, PR or related field.
</li><li>Proven experience in customer service or a client-facing role.
</li><li>Strong communication (verbal and written) and interpersonal skills.
</li><li>Ability to handle difficult situations with patience and empathy.
</li><li>Proficiency in MS Office and CRM systems.
</li><li>Good problem-solving skills and attention to detail.
</li><li>Ability to work under pressure and manage multiple tasks.
</li><li>Multilingual skills (Arabic/English or other) are an advantage.
</li><li>High Level Agility
</li></ul></div><div>Professional Experience:
 
<ul><li>Minimum 3 years&rsquo; experience in container shipping customer service (line, agent, or NVOCC).
</li></ul>Geographic Experience:
 
<ul><li>GCC
</li></ul>Computer Skills:
 
<ul><li>MS Office
</li><li>ERP
</li></ul>Language Skills:
 
<ul><li>Fluent English &ndash; Reading, Writing and conversing.
</li><li>Arabic is a plus
</li></ul>Market/Industry/Functional Knowledge:
 
<ul><li>Customer Service with Large Entities Exposure
</li><li>Container Shipping or Freight logistics is a plus</li></ul></div></div>

Customer Service Executive - Key Accounts

AERO GROUP OF COMPANIES

Executive - Sales Freight ForwardingJob Responsibilities <ul><li>Actively pursue growth opportunities, by securing new customers, and maintaining and d eveloping existing accounts.</li><li>Regularly visit new and existing accounts, understand their requirements and present solutions.</li><li>Build and develop strong relationships with key decision makers from target customers.</li><li>Deliver agreed revenue &amp; sales targets and share objectives on a monthly, quarterly and annual basis; achieve monthly KPI&rsquo;s</li><li>Conduct and report a minimum number of sales leads set by the management and transform a minimum of those into revenue generating business.</li><li>Promote the services and products of all entities and coordinate sales efforts with other department sales.</li><li>Identify potential customers and register opportunities in Orient; relentlessly pursue realization of such opportunities leading to revenue for the company.</li><li>Manage Customer services through quality checks and other follow-ups. Identify and resolve client concerns.</li><li>Negotiate with the accounts as per price guidelines given, looking to maximize profits.</li><li>Follow up on customer communications in a timely and professional manner</li><li>Ensures accurate compilation and reporting of operational and financial information about the customers</li><li>Support Customer Service and work closely with Operations and Documentation on the execution of customer service contracts.</li><li>Follow up with clients for the outstanding payments and bills, supported by the Finance Controller.</li><li>Prepare sales plans and reports</li><li>Conduct customer presentations and details sales/project proposals</li><li>Ensure all customer visits, opportunities and any other customer information are updated with the requirements and expectations</li><li>Maintaining records in Aero freight ERP for all the transactions and interactions made with customers, and for Sales meetings, sales visits and follow ups.</li><li>Assimilate market information and take part in the overall business development through weekly / monthly sales meetings.</li><li>Understand competitor strategies, capabilities and pricing to better position Aero Freight advantageously.</li><li>Representing company in Trade Exhibitions</li><li>Related to Digital Marketing - Marketing our products and services using whatsapp tool and Power automate tools.</li></ul>Job Types: Full-time, PermanentPay: QAR2,500.00 - QAR5,000.00 per month

Wanted Executive - Sales Freight Forwarding

City Centre Rotana Doha

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Sales Executive you are responsible to implement all sales activities and maximize business opportunities in your specific area of responsibility under the general guidance and supervision. The role involves generating and maintaining customers of defined accounts and areas through sales activities like face to face sales calls, telephone calls or entertainment and will include key responsibilities such as-
 
 
 <ul>
 <li>
 Maintain a high level of exposure for the hotel through direct sales
 </li>
 <li>
 Ensure comprehensive and complete coverage of own portfolio, covering all levels of accounts&rsquo; managerial and departmental executives for a comprehensive client servicing, achieving targets and maximum productivity
 </li>
 <li>
 Implement and execute all sales objectives and action plans to reach and exceed targets set
 </li>
 <li>
 Solicit and serve transient and group business and meetings
 </li>
 <li>
 Ensure that selling strategies are adhered to during negotiations and maximize up selling opportunities whenever possible
 </li>
 <li>
 Ensure comprehensive and up to date knowledge of properties&rsquo; unique selling points, features, amenities, services and policies
 </li>
 <li>
 Formulate corporate offer letters and yearly contracts and any other required business correspondence
 </li>
 <li>
 Provide feedback on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and / or direct mail
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should be holding preferably a degree in sales &amp; marketing and minimum two years post graduate work experiences in a similar position. Good computer skills and a perfect command of English is a must.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be a vibrant and innovative individual. You will be able to work independently and promote at all times the brand image and market status, as well as maintain accurate documentations and accounts record on all clients assigned, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Effective Communication
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Teamwork
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Drive for Results
</div>

Sales Executive

Job Summary:We are looking for a motivated and experienced Sales Executive to join our wholesale tyre division. The ideal candidate will have solid experience in tyre sales and tyre claims management, with a strong understanding of product performance, warranty handling, and customer relationship management.You will be responsible for developing wholesale business, managing key dealer accounts, handling warranty and claim cases, and ensuring customer satisfaction through professional support and technical knowledge.Key Responsibilities:<ul><li>Develop and maintain relationships with wholesale customers, distributors, and fleet operators.</li><li>Promote and sell a full range of tyre brands (PCR, TBR, OTR, etc.) to achieve sales targets.</li><li>Handle tyre claims and warranty processes &mdash; including inspection, evaluation, documentation, and resolution.</li><li>Investigate tyre failures and report findings to management and suppliers.</li><li>Provide technical support to clients regarding tyre usage, maintenance, and claim procedures.</li><li>Prepare sales reports, forecasts, and market analyses.</li><li>Coordinate with logistics and warehouse teams to ensure timely delivery.</li><li>Attend trade shows, exhibitions, and training sessions as required.</li><li>Ensure all sales and claim activities comply with company policies and customer service standards.</li></ul>Requirements:<ul><li>Minimum 3&ndash;5 years of experience in tyre wholesale or related automotive sales.</li><li>Proven knowledge and hands-on experience in Tyre Claims &amp; Warranty Procedures.</li><li>Strong understanding of tyre construction, wear patterns, and failure analysis.</li><li>Excellent communication, negotiation, and problem-solving skills.</li><li>Proficiency in MS Office and CRM systems.</li><li>Valid driving license and willingness to travel within the region.</li></ul>Preferred Experience in Tyre Claims:<ul><li>Conducted on-site inspection of claimed tyres to assess manufacturing defects vs. usage-related damage.</li><li>Prepared detailed claim inspection reports with photos and technical comments.</li><li>Coordinated with tyre manufacturers for claim approvals and settlements.</li><li>Managed customer communication throughout the claim process, ensuring timely resolution.</li><li>Trained dealers and service teams on proper claim procedures and tyre care.</li></ul>Job Type: Full-timePay: QAR2,500.00 - QAR3,500.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>

Sales Executive - (Tyre Claims)

Inspire Management Training Center

We are seeking a motivated and results-driven Sales Executive to join our General Duty Facility (GDF) division. The ideal candidate will have strong sales expertise, excellent relationship-building skills, and a solid understanding of cleaning solutions and industry standards. This role requires exceptional communication, negotiation, and client engagement abilities to achieve sales targets and ensure customer satisfaction.Key Responsibilities &amp; Requirements:<ul><li>Strong skills in prospecting, negotiation, and closing sales</li><li>Ability to understand customer needs and offer tailored solutions</li><li>Effective communication, presentation, and product demonstration abilities</li><li>Good knowledge of cleaning materials, supplies, and industry practices</li><li>Proven experience in building and maintaining long-term client relationships</li><li>Capable of resolving client concerns promptly while maintaining professional service standards</li><li>Awareness of market trends and ability to adjust strategies accordingly</li></ul>Preferred Qualities:<ul><li>Highly organized, able to manage multiple accounts and priorities efficiently</li><li>Self-motivated, target-oriented, and a strong team collaborator</li><li>Demonstrates leadership skills and works effectively across teams and environments</li><li>Proficient in CRM tools, MS Office, and virtual meeting platforms</li><li>Flexible, adaptable, and responsive to changing sales conditions and client needs</li></ul>Benefits:<ul><li>Competitive salary</li></ul>Job Types: Full-time, PermanentPay: QAR6,000.00 per monthApplication Question(s):<ul><li>Are you familiar with cleaning products and their related industry standards?</li></ul>Education:<ul><li>Diploma (Required)</li></ul>Experience:<ul><li>B2B Sales : 3 years (Required)</li></ul>License/Certification:<ul><li>Qatari Driving License (Preferred)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Sales Executive (GDF)

Prego Italian Restaurant 

Job Summary:The Sales Representative is responsible for driving revenue growth by actively identifying, engaging, and developing relationships with prospective and existing customers. The ideal candidate will be a highly motivated self-starter with excellent communication, negotiation, and relationship-building skills, focused on providing solutions that meet client needs.Key Responsibilities:<ul><li>Prospecting &amp; Lead Generation: Identify new sales opportunities through cold calling, networking, social selling, referrals, and following up on inbound leads.</li><li>Customer Engagement: Conduct discovery calls, presentations, and product demonstrations to understand customer needs, present tailored solutions, and clearly articulate the product/service value.</li><li>Sales Cycle Management: Manage the entire sales cycle from initial contact to negotiation and closing deals to meet or exceed monthly, quarterly, and annual sales quotas.</li><li>Relationship Building: Build and maintain strong, long-lasting customer relationships, focusing on customer satisfaction and long-term loyalty to encourage repeat business and referrals.</li><li>Market Awareness: Stay informed about industry trends, market activities, and competitors to position the company's offerings effectively.</li><li>Reporting &amp; CRM: Maintain accurate and detailed records of all sales activities, pipeline status, and customer information using a CRM system (e.g., Salesforce, HubSpot).</li><li>Collaboration: Work closely with marketing, product, and customer success teams to ensure a seamless customer experience and alignment of sales strategies.</li></ul>Qualifications &amp; Skills:Required:<ul><li>Arab Females only</li><li>Proven experience in a sales role (e.g., Sales Representative, Account Executive, Sales Associate).</li><li>Strong communication (verbal and written), presentation, and interpersonal skills.</li><li>Excellent negotiation and objection handling abilities.</li><li>Results-oriented, self-motivated, and driven to meet and exceed sales targets.</li><li>Proficiency in Microsoft Office Suite and experience with CRM software (e.g., Salesforce).</li><li>Ability to work independently and manage time effectively to handle multiple accounts and priorities.</li></ul>Preferred:<ul><li>Bachelor's degree in Business, Marketing, or a related field.</li><li>Familiarity with sales automation tools and modern sales techniques (e.g., social selling).</li></ul>Job Type: Full-timeExpected Start Date: 20/11/2025

Female Outdoor Sales Representative

Gulf Overseas HR Consultancy

A fast-growing logistics and freight forwarding company is seeking a high-performing Sales Executive to join the team. This role focuses on new client acquisition, sales growth, and relationship management within the logistics and freight forwarding industry. The ideal candidate brings industry experience, strong interpersonal skills, and a results-driven attitude.Key Responsibilities:Sales &amp; Business Development<ul><li>Identify and pursue new business opportunities in freight forwarding and logistics (air, ocean, road, customs, etc.).</li><li>Generate leads through cold calling, networking, referrals, and online platforms.</li><li>Prepare customized proposals and close deals that align with business goals.</li><li>Meet or exceed monthly and quarterly sales targets.</li></ul>Client Acquisition<ul><li>Develop a pipeline of prospective clients across multiple industries.</li><li>Conduct client meetings (virtual or in-person) to understand supply chain needs and recommend tailored logistics solutions.</li><li>Negotiate pricing, service agreements, and contracts to secure new business.</li></ul>Account &amp; Relationship Management<ul><li>Manage and grow existing client accounts through regular check-ins and service reviews.</li><li>Ensure high client satisfaction and retention through proactive problem-solving.</li><li>Collaborate with internal operations teams to ensure smooth service delivery.</li><li>Identify opportunities for upselling and cross-selling services.</li></ul>Required Qualifications:<ul><li>Minimum 2 years of B2B sales experience in logistics, freight forwarding, or supply chain services.</li><li>Knowledge of international shipping processes, Incoterms, customs clearance, and transport documentation.</li><li>Strong communication, presentation, and negotiation skills.</li><li>Proven track record of meeting or exceeding sales targets.</li><li>Self-motivated, goal-oriented, and able to work independently.</li><li>Familiarity with CRM systems and MS Office tools.</li></ul>Preferred Skills:<ul><li>Experience with both import and export operations.</li><li>Existing client network in industries like manufacturing, retail, automotive, or e-commerce.</li><li>Ability to adapt sales approach to different customer segments.</li></ul>What&rsquo;s Offered:<ul><li>Competitive base salary + high commission potential</li><li>Flexible work structure (depending on location and performance)</li><li>Career development and growth opportunities</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR6,000.00 per month

Sales Executive – Logistics / Freight Forwarding

Explore 2812+ Customer service executive key accounts in Qatar Jobs In Qatar Moph License Jobs In Qatar Moph License Jobs In Qatar Moph License Jobs In Room Dining Jobs In Qatar this November. Find roles across top companies and apply now to boost your career.