customer service representative Jobs in Karachi

customer service representative

call center representative Jobs in Karachi

call center representative

customer care specialist

customer service representative - ecommerce Jobs in Karachi

customer service representative - ecommerce

customer services specialist Jobs in Karachi

customer services specialist

customer service

IBEX GlOBAL

<p><b>Role Description</b></p><p>This is a full-time on-site role for a Customer Service Representative located in Karachi Division. The Customer Service Representative will be responsible for handling customer queries and complaints through different channels including phone, email, and chat. They will proactively engage customers and ensure customer satisfaction by developing a deep understanding of the company&rsquo;s products and services. The Customer Service Representative will also maintain customer records and escalate complex queries to the appropriate department.</p><p><b>Qualifications</b></p><ul><li>Customer Service Representatives, Customer Support, and Customer Service skills</li><li>Customer Satisfaction and Customer Experience skills</li><li>Excellent written and verbal communication skills in English</li><li>Ability to empathize with customers and quickly understand customer needs</li><li>Experience working in a call center or customer service environment is a plus</li><li>Bachelor&rsquo;s degree in any field is preferred</li><li>Flexible schedule and ability to work weekends and holidays</li></ul><p>Job Type: Full-time</p><p>Pay: Rs90,000.00 - Rs115,000.00 per month</p><p>Application Question(s):</p><ul><li>Can you work in nights with door to door transport?</li></ul><p>Work Location: In person</p>

Customer Service Representative

Bari Textile MIlls Pvt Limited

<p>Qualifications and Skills</p><ul><li><b>Experience</b>: Minimum 2+ years in a customer service management or supervisory role, preferably in retail or e-commerce, with experience managing remote teams.</li><li><b>Industry Knowledge</b>: Familiarity with garment retail, particularly knitted apparel (hoodies, t-shirts, sweatshirts, pajamas), including product specifications and customer expectations.</li><li><b>Leadership</b>: Proven ability to lead, motivate, and manage a team of CSRs in a remote, fast-paced environment.</li><li><b>Communication</b>: Exceptional verbal and written English communication skills, with the ability to train CSRs to meet North American customer standards.</li><li><b>Technical Skills</b>: Proficiency in CRM systems, e-commerce platforms (e.g., Shopify), and Microsoft Office Suite.</li><li><b>Cultural Adaptability</b>: Understanding of USA and Canada customer service expectations, including professional tone, cultural sensitivity, and responsiveness.</li><li><b>Problem-Solving</b>: Strong analytical and problem-solving skills to handle complex customer issues and improve team performance.</li><li><b>Education</b>: Bachelor&rsquo;s degree in business, communications, or a related field preferred; a high school diploma or equivalent required.</li><li><b>Availability</b>: Willingness to work flexible hours to accommodate USA/Canada time zones (e.g., evening shifts in Pakistan to align with North American business hours).</li></ul><p><b>Work Environment</b></p><ul><li><b>Remote Role</b>: Based in Pakistan, managing a remote team of CSRs, with regular virtual communication with USA/Canada teams.</li><li><b>Tools Provided</b>: Access to CRM software, communication platforms (e.g., Slack, Zoom), and training resources.</li><li><b>Schedule</b>:</li><li>( 7 PM&ndash;2 AM PKT).</li></ul><p><b>Key Responsibilities</b></p><ul><li><b>Team Leadership</b>: Supervise, train, and mentor a team of Pakistan-based CSRs to deliver high-quality customer service to USA and Canada customers, ensuring adherence to brand standards.</li><li><b>Customer Interaction Management</b>: Oversee handling of customer inquiries, complaints, and order issues (e.g., sizing, returns, shipping) for knitted apparel, ensuring timely and effective resolutions.</li><li><b>Process Optimization</b>: Develop and implement customer service policies, procedures, and KPIs tailored to the garment retail industry, focusing on customer satisfaction and retention.</li><li><b>Escalation Handling</b>: Address escalated customer issues, particularly those involving product quality, delivery delays, or complex returns, maintaining a professional and customer-centric approach.</li><li><b>Cross-Cultural Communication</b>: Train CSRs to understand and adapt to USA and Canada customer expectations, including cultural nuances, language proficiency, and time zone alignment (e.g., EST, PST).</li><li><b>Performance Monitoring</b>: Track and analyze team performance metrics (e.g., response time, resolution rate, customer satisfaction scores) and provide regular reports to senior management.</li><li><b>Technology Utilization</b>: Manage and optimize the use of CRM software, and e-commerce tools to streamline customer interactions and improve efficiency.</li><li><b>Training and Development</b>: Recruit, onboard, and train new CSRs, fostering a culture of excellence, accountability, and product knowledge specific to knitted apparel (e.g., fabric care, sizing charts).</li><li><b>Collaboration</b>: Work with USA/Canada-based marketing, sales, and logistics teams to align customer service with business goals, ensuring seamless order fulfillment and customer experiences.</li><li><b>Compliance and Reporting</b>: Ensure compliance with company policies, data protection regulations (e.g., GDPR for Canada, CCPA for USA), and maintain accurate records of customer interactions.</li></ul><p>Job Type: Full-time</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Work Location: In person</p><p>Application Deadline: 05/09/2025<br/>Expected Start Date: 05/09/2025</p>

Customer Service Manager

<p><b>Role Description</b></p><p>This is a full-time on-site role for a Customer Service Representative located in Karachi Division. The Customer Service Representative will be responsible for handling customer queries and complaints through different channels including phone, email, and chat. They will proactively engage customers and ensure customer satisfaction by developing a deep understanding of the company&rsquo;s products and services. The Customer Service Representative will also maintain customer records and escalate complex queries to the appropriate department.</p><p><b>Qualifications</b></p><ul><li>Customer Service Representatives, Customer Support, and Customer Service skills</li><li>Customer Satisfaction and Customer Experience skills</li><li>Excellent written and verbal communication skills in English</li><li>Ability to empathize with customers and quickly understand customer needs</li><li>Experience working in a call center or customer service environment is a plus</li><li>Flexible schedule and ability to work weekends and holidays</li></ul><p>Job Type: Full-time</p><p>Pay: Rs90,000.00 - Rs115,000.00 per month</p><p>Application Question(s):</p><ul><li>can you manage working in night and evening?</li></ul><p>Work Location: In person</p>

Tenfolds Media

<p>Job Title: Customer Service Specialist</p><p>We are hiring experienced Customer Service Specialists who excel in handling inbound leads, persuading clients, and closing deals. If you have a sales-driven mindset and a passion for guiding customers, we&rsquo;d love to hear from you!</p><p>Role Overview:</p><p>1. Sell our digital products (e.g., courses) to leads generated by our advertising team.</p><p>2. Engage clients through chats and calls, effectively closing deals.</p><p>3. Provide exceptional customer service and support throughout the sales process.</p><p>4. Build and maintain strong relationships with clients.</p><p>5. Collaborate with the marketing team to understand product offerings and promotions.</p><p>Requirements:</p><p>1. Proven experience in sales or customer service roles.</p><p>2. Excellent communication and interpersonal skills.</p><p>3. Strong persuasive abilities and a results-oriented mindset.</p><p>4. Ability to work independently and as part of a team.</p><p>Timing: 10 AM - 7 PM</p><p>Location: Karachi</p><p>If you have relevant experience, please reach out to us at hr@tenfoldsmedia.com</p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Deviser Immigration Law Firm

<p><b>About Us:</b><br/>We are looking for a professional and dedicated <b>Customer Service Representative</b> to join our team. This position requires an individual who excels in providing outstanding customer service, can handle in-person meetings with clients in office premises, and resolves issues promptly and efficiently. If you have strong communication skills and the ability to thrive in a fast-paced environment, we would love to hear from you!</p><p><b>Key Responsibilities:</b></p><ul><li>Responding to customer inquiries via phone, email, and live chat</li><li>Meeting clients in person to address and resolve issues</li><li>Providing effective solutions and troubleshooting customer problems in a timely manner</li><li>Maintaining a high level of professionalism and courtesy in all customer interactions</li><li>Collaborating with internal teams to ensure customer satisfaction and swift issue resolution</li><li>Managing and updating customer accounts and records</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 2 years of experience in a customer service role</li><li>Proficient in using Microsoft Outlook and other office tools</li><li>Bachelor&rsquo;s degree required</li><li>Strong verbal and written communication skills in English</li><li>Ability to meet clients in person and provide face-to-face support in office premises</li><li>Excellent problem-solving and conflict-resolution skills</li><li>Ability to work well under pressure and handle multiple tasks effectively</li><li>A professional and courteous attitude with excellent interpersonal skills</li></ul><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

Avery Dennison

<p></p><div><ul><div>Full-time</div></ul><div></div><div><div><div><div><h2 class="jobSectionHeader"><b>
Company Description</b></h2></div><div><div>
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p><b>
ABOUT YOUR ROLE</b></p><p><b>
To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization.</b><br>
</p><p><b>YOUR RESPONSIBILITIES WILL INCLUDE:</b></p><ul><li><div><b>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</b></div></li><li><div><b>
To timely respond to customer enquiries and requests via all modes of communication.</b></div></li><li><div><b>
To handle customer complaints according to the Company procedures and service standard.</b></div></li><li><div><b>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</b></div></li><li><div><b>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</b></div></li><li><div><b>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</b></div></li><li><div><b>
To check the customer order information.</b></div></li><li><div><b>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</b></div></li><li><div><b>
To Coordinate with GPD for the new item setup.</b></div></li><li><div><b>
To Coordinate with finance for new customer account setup along with form and necessary documents.</b></div></li><li><div><b>
To check the data and release in the system as per customer order forms.</b></div></li><li><div><b>
To coordinate with the customers in case of data issues like non availability or incorrect.</b></div></li><li><div><b>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</b></div></li><li><div><b>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</b></div></li><li><div><b>
To share the daily dispatch details with the customers.</b></div></li><li><div><b>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</b></div></li><li><div><b>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</b></div></li><li><div><b>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</b></div></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li><div><b>
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</b></div></li><li><div><b>
Active Listening and Communication skills</b></div></li><li><div><b>
Empathy and Patience</b></div></li><li><div><b>
Responsiveness</b></div></li><li><div><b>
Emotional Intelligence</b></div></li><li><div><b>
Integrity</b></div></li><li><div><b>
Analytical skills</b></div></li><li><div><b>
Grip on Google tools</b></div></li><li><div><b>
Decision Making skills</b></div></li><li><div><b>
Time Management</b></div></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div><div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div></div></div></div></div></div><p></p>

Sr. Customer Service Officer

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  ABOUT YOUR ROLE
  <br/>
  <br/>
 </strong>
 <strong>
  To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization.
  <br/>
  <br/>
 </strong>
 <strong>
  YOUR RESPONSIBILITIES WILL INCLUDE:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.
  </li>
  <li>
   To timely respond to customer enquiries and requests via all modes of communication.
  </li>
  <li>
   To handle customer complaints according to the Company procedures and service standard.
  </li>
  <li>
   To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.
  </li>
  <li>
   To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).
  </li>
  <li>
   To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.
  </li>
  <li>
   To check the customer order information.
  </li>
  <li>
   To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.
  </li>
  <li>
   To Coordinate with GPD for the new item setup.
  </li>
  <li>
   To Coordinate with finance for new customer account setup along with form and necessary documents.
  </li>
  <li>
   To check the data and release in the system as per customer order forms.
  </li>
  <li>
   To coordinate with the customers in case of data issues like non availability or incorrect.
  </li>
  <li>
   To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.
  </li>
  <li>
   To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.
  </li>
  <li>
   To share the daily dispatch details with the customers.
  </li>
  <li>
   To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).
  </li>
  <li>
   Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.
  </li>
  <li>
   Ensure to follow the SOPs and Business Rules related to the Customer Services Department.
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry
  </li>
  <li>
   Active Listening and Communication skills
  </li>
  <li>
   Empathy and Patience
  </li>
  <li>
   Responsiveness
  </li>
  <li>
   Emotional Intelligence
  </li>
  <li>
   Integrity
  </li>
  <li>
   Analytical skills
  </li>
  <li>
   Grip on Google tools
  </li>
  <li>
   Decision Making skills
  </li>
  <li>
   Time Management
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
</div>


Explore 967+ Customer service in Karachi this September. Find roles across top companies and apply now to boost your career.

967 customer service jobs IN Karachi

Customer Service Representative

Customer Service Manager

Customer Service Representative

Customer Service Representative

Customer Service Representative

Sr. Customer Service Officer

Sr. Customer Service Officer